Good people doing a great job. However, the managment can spend some more on better supplies and good food.

Beautiful rooms, very clean, amazing staff.

The staff especially Andrew the entertainment director were very nice and helpful. We enjoyed the pool service and restaurant staff.

It was a regular vacation for me and my partner and we tried a new resort. It was really a great experience. The only complaint is it was difficult to get in touch with housekeeping and they skipped cleaning our room multiple days in a row, and having the restaurants The Vent and Divium closed was a disappointment.

We weren't able to go the beach for too the tides but the pool staff was great. Food was great as usual

First, the positives! The service was fantastic, the property was beautiful, and the staff went above and beyond in many ways. The food was generally very good, although the meat, particularly the beef, was frequently overcooked. The breakfast omelets were phenomenal when available! We also loved the guacamole, but unfortunately, its availability was inconsistent. While the resort itself is beautiful, the lack of enjoyable beach access was disappointing. We were at the resort for seven nights to attend a wedding, and I cannot say enough about Anna, the wedding planner, who did an OUTSTANDING job! Because of Hurricane Simon, the wedding had to be moved from Saturday to Friday, and Anna managed to coordinate that significant change in just a few hours. I was incredibly impressed by her professionalism, flexibility, and ability to make it happen. The resort deserves tremendous credit for accommodating such a last-minute change. Given the many modifications and reductions to the original wedding experience, I sincerely hope the bride and groom receive a meaningful adjustment to their wedding costs. Where the resort fell short was in keeping guests entertained, particularly during the hurricane. I completely understand that Hurricane Simon created extraordinary circumstances and that outdoor activities had to be limited for everyone's safety. However, this was an opportunity for the entertainment team to get creative and provide enjoyable indoor alternatives. Unfortunately, that largely didn't happen. The resort offered some games at the bar, but there were so many additional activities that could have been organized! For example, Casino Night was held after the hurricane, demonstrating that the resort had the resources to offer it. Why not organize something similar when guests were confined indoors? Karaoke was offered only once during our seven-night stay. Trivia contests, silly competitions, ice or fruit carving demonstrations, interactive games, and other creative activities could have made a tremendous difference. Even when the weather permitted outdoor activities, pool entertainment was limited. Other than noon water aerobics and two ice bath sessions, I saw very little organized activity. The Gamer Room should have been open much longer hours, rather than opening at 1 p.m. or sometimes not opening at all. The kids' room could also have provided more opportunities for families to enjoy activities together. Guests don't expect a resort to control the weather, but they do appreciate a resort that makes an extra effort to create enjoyable experiences when circumstances are difficult. Unfortunately, we frequently found ourselves with very little to do. On the positive side, the resort did an excellent job adapting its food service during the hurricane. Moving the breakfast and lunch buffets into the conference room was a smart decision and was handled very efficiently. Dinner selections were significantly reduced, which was understandable given the circumstances. My greatest disappointment, however, was how the resort handled guests who were stranded because of canceled flights. Guests had no control over the hurricane or the resulting travel disruptions. Many simply needed one additional night of accommodations until they could leave. Rather than offering a reasonable, compassionate extension rate, the resort quoted an extraordinarily high price to stay another night. This was an enormous missed opportunity to demonstrate hospitality and goodwill. With dining options significantly reduced, alcohol service unavailable, entertainment limited, and arriving guests likely affected by the same travel disruptions, this would have been the perfect opportunity to offer stranded guests a reasonable rate — perhaps even a discounted one. Instead, the extension rate was so excessive that we chose to move to another hotel rather than remain at the resort. That decision left a much more negative impression than any inconvenience caused by the hurricane itself. A hurricane is beyond a resort's control. How a resort treats its guests during and after that hurricane is entirely within its control. This is a beautiful property with wonderful employees, and there were moments when the staff truly shined. Unfortunately, the lack of creative entertainment and, especially, the pricing offered to stranded guests overshadowed much of the goodwill the resort had earned. I hope management takes this feedback seriously because the difference between a good resort and an exceptional one is often how it responds when things don't go according to plan.

Stayed 6 nights at the resort. The hurricane affected our travel and we had to stay an extra night. The resort made us pay in full, $460, the last night with all the amenities closed. That was extremely frustrating. There should have been a discount for the hurricane shutting everything down. We had nothing to do and had to pay in full. That was a bad look. Will not be returning

The food, spa and friendly restaurant staff were the highlights of our stay at Marival Armony. Christian from the events team and Bernice from the kids’ club were wonderful. Unfortunately, our experience with reservations, the front desk and guest services was disappointing. We booked a two-bedroom suite and a studio, requesting months ahead to be close together, but were placed in completely different sections. We also requested an ocean view if available and received a ground-floor room facing the jungle. We were celebrating two birthdays and sent several advance requests for a simple welcome acknowledgement—nothing extravagant—but nothing was done. My follow-up email to guest services went unanswered. Communication during the hurricane was especially frustrating. The front desk promised to call with updates but never did. We were told the hotel was fully booked and we would need to find somewhere else to stay if we extended, yet Pilar, the GM, later said that wasn’t true. The extra night was also quoted at our usual rate despite reduced amenities. Wonderful staff in many areas, but communication and follow-through need improvement.

The setting is lovely with gorgeous plants throughout the property, multiple pools including an adults only pool. We were part of the all-inclusive plan. The main restaurant (on th ocean, beautiful setting) was closed at night during the week as there weren't that many people staying. the only other restaurant that we didn't have to book was closed one night too so we were went to the 'bookings only' parrot fish Japanese restaurant. they accommodated us and it was the only good meal we had, pity the chef here wasn't in charge at all the restaurants. The rest of the time we ate guacamole and sals which was excellent as the cooked food was tasteless. so much of it at the buffet too but all equally bad. The breakfasts did have excellent ready made omelettes. Booked at the signature restaurant one night and great pomp and ceremony, the food was almost inedible, and I am not that fussy. I had the fish but it tasted like it had sat in the sun for too long......The staff were all wonderful, hardworking and cheerful. The management wasn't very helpful. We had booked a king size bed but they told us there were only 2 double beds for our Oceanview room. They said they could move us the next day but we decided it was too much hassle. Asked for a small fan to have at night so we didn't have to put the air conditioner on all night - the ceiling fan wasn't quite enough for me. Despite all the front desks having small fans next to them, they said they had none for me. When we arrived it was unbearably hot and humid but there is nowhere to eat in an air-conditioned place for breakfast or lunch, and the main restaurant is all outside. No inner air conditioned areas so we stayed in our room for most of the day. The multiple pools were lovely and just the right temperature, and later in the day some became shaded which was when we used them. A very well equipped gymn. The communications from the management were confusing, we had transport from the airport to the hotel arranged but it took several emails and phone calls to get this done. This part was included in the price. The pickup was very smooth. We were told that we should book our return trip the day before. We had to go to the viaggio desk and were told it wasn't included in the price. This was false advertising as it was misleading. All the other hotels we have booked the transport there and back is usually included. I had booked with my Accor number but we asked if we could change it to my husbands as he travels much more than me and they said no. The day we arrived we were so hot and the front desk is outside with no fans, although the staff had some. We weren't offered a cool towel although we saw them sitting there and had to ask for one. No welcome drink. After checking in, instead of being shown to our room, we had to sit down with someone who was to tell us about the restaurants etc. We got some information about this, the time of day we had to book them, then got the timeshare pitch, do we like massages etc. We were exhausted having got up at 5 am that morning to get our flight and were already tired from the long long line up at customs. We finally told the guy we wouldn't sign up today and he took us to our building (not our room) all the way trying to get us to agree for his sake. The loud pool music at night interrupted our peaceful sleep but luckily this only seemed to be a weekend phenomenon. I wouldn't want to stay here when they are full during holiday periods as we come for nature and the sound of the ocean. The room was very comfortable with excellent shower, comfortable (although double) beds, nice linens, bar fridge kept well stocked with beer and water, nice balcony area. Air con worked well. Wifi worked really well everywhere this was one of the best parts of this resort as I needed to do a lot of work. Wasn't streaming movies or anything though, but it was good that we didn't have to keep logging in as it was stable.

Upon arrival, our room was not ready for three hours. They did not give us any direction on where to go. It was over 100 degrees, my wife was pregnant, and the QR code they gave us for the maps would not work.. We ended up sitting in the air conditioned gym for an hour waiting for our room the get ready because we didn't know where to go. Once it was ready, they assumed we were taking our own bags to our room. I had to ask if they were going to bring us our bags and when I did, he said they didn't have anyone available. Additionally, we weren't told prior to arrival that there would only be two restaurants open out of the five. We also weren't told the beach was closed. I have been to several all inclusive resorts and this was by far the worst experience I've had. The one positive was the spa. We had an amazing experience with your spa treatment. We rated them very high.

We had an amazing stay. The food was excellent, the service amazing and the property is beautiful.

medical meeting

Great experience over all! But please more vegan options!

Great stay, food was great drinks as well, no complaints

Everything was lovely. We stayed in building two and enjoyed the resort and all it had to offer.

From the moment we arrived to the when we left everyone was amazing and went above and beyond to make this an amazing stay. Renae, Elizabeth and Christopher in the lobby bar were amazing. Our concierge Donte was wonderful and went above and beyond for us!

All the time people were very nice, food amazing, I’ll definitely stay again.

Beautiful location but wish it was more handicap accessible. We had a visually impaired family member that had a hard time due to stairs. They do have some ramps but none that go to the beach area. At night the stairs that lead to the Buffett restaurants are not lit, we had to use our cellphone flashlight to help them see a little bit.

We had a great time on our vacation (my wife, my two sons (ages 19 and 17), and myself). The resort is beautiful and the food is excellent. We are vegetarian and the chefs did a great job accommodating our restrictions.