Marival Emotions Resort & Suites Riviera Nayarit by Mercure 4 stars

Customer review rating (ALL Rating) 4.3/5 1,066 reviews

Best price
guarantee
Marival Emotions Resort & Suites Riviera Nayarit by Mercure - Image 1
Marival Emotions Resort & Suites Riviera Nayarit by Mercure - Image 2
Marival Emotions Resort & Suites Riviera Nayarit by Mercure - Image 3
Marival Emotions Resort & Suites Riviera Nayarit by Mercure - Image 4
BLVD NUEVO VALLARTA, PASEO COCOTEROS, 63732 NUEVO VALLARTA, Mexico

Description

Hotel extras

  • Located facing Nuevo Vallarta Beach

  • Restaurants, bars, pools, spa, and various activities on land and sea

  • Family hotel, with accommodations ranging from standard rooms to duplex suites

  • Easy access and shuttle service to Puerto Vallarta International Airport

  • Tourist attractions to visit: Marina La Cruz, Galerías Vallarta, and Malecón

Our accommodation(s)

Hotel location

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

BLVD NUEVO VALLARTA, PASEO COCOTEROS
63732 NUEVO VALLARTA
Mexico

GPS:20.710203, -105.301866

Telephone
Fax +52 800 323 1647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,066 reviews

Customer review rating 3.5/5

Jordi P. Couples - Confirmed reviews ALL

When we arrived, we were issued a room and I believe it probably was the worst room in the whole hotel. We were supposed to have an ocean view room and instead we were lit issued a ground floor room that said it had a card view and it was nothing but dirt outside. I went to the front desk and they said that they would move me, but since it was Christmas holiday, it might take some time. I expressed how this was not acceptable and the next day they did move me to an ocean view room. It was a lovely room with a lovely view, so I was happy about the Customer Service that was provided. There were always beach chairs, and if there were none available if you asked one of the attendance they would actually go and get you some and an umbrella. It was nice to know that I didn’t have to fight for a beach chair. The people who wanted the pool though, had to fight with people who put their towels on chairs much too early. I did feel bad for those people. The atmosphere was light and lovely. I was not a big fan of the food as I found most of it cold and not my style. With that being said I’m not a big fan of buffet food so that could be just me. Overall, it seems like a great place to bring your children and for a family vacation. Overall, I would say that it was a nice day for six nights and seven days.

Dear Jordi P., Thank you for taking the time to share your experience at Marival Emotions Resort & Suites Riviera Nayarit. We are pleased to hear that you appreciated our location and the friendly service provided by our staff. However, I regret to learn about the initial inconvenience regarding your room assignment. While we strive to accommodate all guest preferences, the holiday season can create challenges in room availability. I am glad that our team was able to successfully relocate you to an ocean view room, and I appreciate your acknowledgment of their efforts. Regarding your dining experience, we continually seek to enhance our culinary offerings, and your feedback will certainly be taken into account. It is our goal to cater to a variety of tastes, and we appreciate your insights. Additionally, I understand your concerns about the pool area and the competition for chairs; we will continue to monitor this to improve the experience for all guests. We hope to welcome you back for another enjoyable stay in the future. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 1.0/5

Aimee G. Families - Confirmed reviews ALL

When we arrived at the resort, we waiting over almost an hour to check in. Then the check in its self took another 30-45min. Once we finally got that sorted, went to our room and not what my travel agent said we would have for beds. The only reason I booked this resort is because I was under the impression they had 2 bedroom suits, one room with a king and in with 2 double beds. They DO NOT offer any rooms like that for a family of six. So we made the room work. This was a travel agent Incompetency. Our room was a bit of an electrical mess. The suite upstairs had plug ins on either side of the bed and the only way those would work was if we left a light on by the door all night. Next, our fan light upstairs would turn the fan light off downstairs in the main living room. Or vice versa versa. And lastly the fan light in the downstairs suite would turn on multiple times a night while my children were sleeping. Super frustrating. Shower pressure was terrible, very small counter space in bathrooms, the food was mediocre, could only book for à la carte on Sunday which was strange I thought. We arrived on a Thursday and there was very little times when I went Sunday morning. Will not stay there again

Dear Aimee G., Thank you for sharing your concerns regarding your recent stay at Marival Emotions Resort & Suites Riviera Nayarit. I sincerely apologize for the inconveniences you encountered during your check-in process, as well as the configuration of your accommodations. It is regrettable that the room did not meet your expectations, and I understand how frustrating this must have been for you and your family. Regarding the electrical issues you described, I appreciate your feedback and will ensure it is communicated to our maintenance team for further investigation. Additionally, I apologize for the shortcomings you experienced with the shower pressure and the dining options available during your stay. Your comments will be reviewed to enhance our services and offerings. It is our goal to provide a seamless and enjoyable experience for all our guests, and I regret that we fell short in your case. Thank you once again for your feedback, and I wish you all the best in your future travels. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 3.0/5

Maria C. Families - Confirmed reviews ALL

Vacation Club people are all over you. Its anoying. Food is not great and staff is not that nice. They say no to most of the things I asked for.

Dear Maria C., Thank you for your feedback. I regret to hear that your experience did not meet your expectations, particularly regarding the interactions with the Vacation Club team and the quality of our dining options. Your comments about staff responsiveness will be taken into consideration for our ongoing training efforts. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 5.0/5

Rosie C. Families - Confirmed reviews ALL

We rented a one bedroom suite for the 3 of us, all good friends. The beds were comfortable, the place was clean, and we had no complaints. Our AC wasn’t working and staff showed up immediately to fix it. We went for a nice relaxing vacation, and that is exactly what we had. My friend slipped on some wet tile and the staff were very concerned and helpful. We enjoyed the pools, and we certainly enjoyed the food, available all the time. I thought the variety of food was excellent. All in all it was a very nice vacation and plan on coming again.

Dear Rosie C., Thank you for sharing your delightful experience at Marival Emotions Resort & Suites Riviera Nayarit. We are thrilled to hear that you enjoyed your one-bedroom suite and found our staff to be kind and helpful. It is wonderful to know that you appreciated the comfort of your accommodations, the cleanliness of the resort, and the variety of food options available. We are also glad that our team could promptly address the issue with your air conditioning and that you felt supported when your friend experienced a slip. The safety and satisfaction of our guests are our top priorities, and it is heartening to hear that you felt well cared for during your stay. We appreciate your feedback and look forward to welcoming you back for another relaxing vacation in the future. Best regards, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 4.5/5

Nilufer I. Families - Confirmed reviews ALL

comfortable accommodations, great food variety, and enjoyable atmosphere.

Dear Nilufer I., We appreciate your positive feedback regarding our friendly service, comfortable accommodations, and diverse food offerings. It is rewarding to know that you enjoyed the atmosphere of our resort. We hope to welcome you back for another memorable stay. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Other web-users rate our hotel

  • 434 reviews 8.3/10 Location
  • 764 reviews 5.9/10 Room
  • 2,287 reviews 8.3/10 Service
  • 13 reviews 8.6/10 WiFi
  • 1,251 reviews 7/10 Food
  • 841 reviews 9/10 Vibe
  • 395 reviews 6/10 Cleanliness
  • 78 reviews 6.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.