Marival Emotions Resort & Suites Riviera Nayarit by Mercure 4 stars

Customer review rating (ALL Rating) 4.3/5 1,836 reviews

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BLVD NUEVO VALLARTA, PASEO COCOTEROS, 63732 NUEVO VALLARTA, Mexico

Description

Hotel extras

  • Located facing Nuevo Vallarta Beach

  • Restaurants, bars, pools, spa, and various activities on land and sea

  • Family hotel, with accommodations ranging from standard rooms to duplex suites

  • Easy access and shuttle service to Puerto Vallarta International Airport

  • Tourist attractions to visit: Marina La Cruz, Galerías Vallarta, and Malecón

Our accommodation(s)

Hotel location

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

BLVD NUEVO VALLARTA, PASEO COCOTEROS
63732 NUEVO VALLARTA
Mexico

GPS:20.710203, -105.301866

Telephone
Fax +52 800 323 1647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,836 reviews

Customer review rating 4.0/5

Jockson E. A. Families - Confirmed reviews ALL

My experience was pleasant. We liked the food and enjoyed the activities and shows.

Dear Jockson E. A., Thank you for sharing your positive experience at Marival Emotions Resort & Suites Riviera Nayarit. We are delighted to hear that you found our accommodations comfortable and enjoyed our culinary offerings as well as the activities and shows we provide. Your satisfaction is our priority, and it is rewarding to know that you had a pleasant stay. We look forward to welcoming you back in the future. Daphne Fernández General Manager/ Gerente General Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Customer review rating 3.0/5

Sonia M. Families - Confirmed reviews ALL

As soon as we got there the service was lacking, took a very long time to register us, and once we received bracelets, there wasnt an employee available to give us information on resort. We were fuided to a QR code to get info.The hotel location was great, beautiful and easy access to beach. The kids amenities like the slides, golf was great. The hotel lacks variety for breakfast, only breakfast option was buffet not unless you were a member, there was another option.Also for lunch only spot was the restaurant next to pool but cant go in wet and buffet. They have two other options but have to be a member. The room was good, spacious we stayed in a suite since we were a family of 6. We did have an issue with ac leaking water but they took care of it. The room was cleaned, but we didnt get restocked coffee. The staff was friendly, but dont except to get pool side service. You have to get your own drinks and get out of pool area to get food or snacks. Entertainment was good.

Dear Sonia M., Thank you for taking the time to share your experience at Marival Emotions Resort & Suites. We are pleased to hear that you enjoyed our beautiful location and the amenities available for families, such as the water slides and golf. We apologize for the inconvenience you faced during check-in and during your stay regarding service availability. We strive to provide clear information about our resort and will review the accessibility of our staff to ensure a more seamless experience for our guests. Regarding dining options, our buffet is indeed the primary breakfast offering, and we appreciate your feedback on this matter. We also understand the importance of having convenient access to food and beverages while enjoying poolside activities. Your comments regarding room service and housekeeping will be noted for further evaluation. We appreciate your understanding with the air conditioning issue and are glad it was resolved. Thank you again for your valuable feedback, and we hope to welcome you back in the future. Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 3.5/5

Rohit A. Families - Confirmed reviews ALL

Nice hotel. But following can be improved: 1. Food was only mexican with very limited veg options. 2. Hard to get reservations in restaurants. During our stay we could get only reservation in silk restaurant. 3. Toilets and bathroom didn’t had lock. Our kids were entering in bathrooms all the time 4. Housekeeping was only making our beds. Floors were dirty with sand and humidity. Did not replace or wash coffee cups. Did not placed coffee pods. We called operator each time for coffee pods.

Dear Rohit A., Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our location and hotel ambiance. However, I regret to hear about your concerns. We strive to offer a diverse culinary experience and will take your suggestions regarding vegetarian options into consideration. Reservations can indeed be challenging during peak times, and I apologize for the inconvenience you faced. Regarding the bathrooms, we will review our facilities to ensure they meet family-friendly requirements. Lastly, I appreciate your input regarding housekeeping, and we will address the cleaning standards with our team to enhance our service. Thank you for bringing these matters to our attention. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 1.5/5

John W. M. Families - Confirmed reviews ALL

Overall, not a good experience. My reservation was wrong and we had to change rooms after the first night. The air was broken in all three rooms of the three-bedroom, and it took days to get it fixed. There was poop in the pool on two separate occasions. Service people were working, but there were not enough and the service was not good overall. The restaurants were hit and miss with Italian being particularly bad. I’ve been going for years, but cannot recommend Emotions anymore.

Dear Mr. M., Thank you for sharing your feedback regarding your recent stay at Marival Emotions Resort & Suites. I sincerely apologize for the inconveniences you encountered, including the issues with your reservation and the air conditioning. Your comments about pool cleanliness and service levels have been duly noted, as we strive to maintain the highest standards for our guests. I regret that the dining experience did not meet your expectations, particularly at our Italian restaurant. We value your loyalty over the years and appreciate your insights, which will be taken into consideration as we continually work to improve our services. Sincerely, Daphne Fernández G GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 4.5/5

James A. Families - Confirmed reviews ALL

It was a great experience with my whole family, mi kids and grandkids had an amazing time

Dear James A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your family had a wonderful experience and that the children enjoyed their time at our resort. It is our goal to create memorable moments for all our guests. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Other web-users rate our hotel

  • 634 reviews 8.5/10 Location
  • 1,181 reviews 6.6/10 Room
  • 4,414 reviews 9/10 Service
  • 14 reviews 6.7/10 WiFi
  • 2,183 reviews 8/10 Food
  • 1,819 reviews 9.5/10 Vibe
  • 1,083 reviews 8.5/10 Amenities
  • 615 reviews 6.6/10 Cleanliness

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