Marival Emotions Resort & Suites Riviera Nayarit by Mercure 4 stars

Customer review rating (ALL Rating) 4.3/5 1,610 reviews

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Description

Hotel extras

  • Located facing Nuevo Vallarta Beach

  • Restaurants, bars, pools, spa, and various activities on land and sea

  • Family hotel, with accommodations ranging from standard rooms to duplex suites

  • Easy access and shuttle service to Puerto Vallarta International Airport

  • Tourist attractions to visit: Marina La Cruz, Galerías Vallarta, and Malecón

Our accommodation(s)

Hotel location

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

BLVD NUEVO VALLARTA, PASEO COCOTEROS
63732 NUEVO VALLARTA
Mexico

GPS:20.710203, -105.301866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,610 reviews

Customer review rating 3.0/5

Tanya S. Families - Confirmed reviews ALL

We stayed for a week in a 3bdrm suite. Loved the suite, it was so spacious. However we had to be moved to another one as the first backed onto a super loud nightclub in a neighbouring resort. Not sure why you would put the family suites next to a nightclub with no soundproofing? The pools were great, all my kids age 4-18 liked the various pools and little kid pool and slides. The beach was right there and very nice. No seaweed or rocks in the ocean. Communication wasn’t great about the various activities and restaurants. Some were on the app but others had details missing that made it confusing. The restaurants were just ok. The food was ok, have had better at other resorts. Not a lot of snack options for the little ones. Mostly sit down restaurants or buffets. We did have a nice relaxing week, but would probably stay elsewhere next time.

Dear Tanya S., Thank you for sharing your feedback regarding your recent stay at Marival Emotions Resort & Suites. We appreciate your positive remarks about the spaciousness of your suite and the enjoyable pool facilities that cater to various age groups. I regret to learn that your initial accommodation experience was disrupted by noise from a neighboring venue. We strive to provide a pleasant environment for all our guests and acknowledge how a peaceful atmosphere is essential, particularly in family suites. Your comments regarding communication about activities and restaurant options have been noted, and we will continue to work on improving clarity within our communications. Additionally, we appreciate your input on our dining options and will take this into consideration as we evaluate our offerings to enhance guest satisfaction. We value your patronage and hope you might consider giving us another opportunity in the future. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 3.5/5

Roberto T. Families - Confirmed reviews ALL

It was a nice resort but some of the staff were not so great

Dear Mr. T., Thank you for your feedback regarding your recent stay at our resort. I appreciate your positive comments about our property; however, I am sorry to hear that your experience with some staff members did not meet your expectations. We value all guest feedback to enhance our service. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 3.5/5

Darren R. Families - Confirmed reviews ALL

Was a good trip. We were a group of people that came for my wife and mine wedding. Great food and entertainment. Pools were a kid fave for sure. Couple things could’ve been better our ac wasn’t working for a couple days. And just a few small minor issues with doors in our suite. Other than that was a great resort and they gave us a great wedding.

Dear Darren R., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the food, entertainment, and the pools during your stay, especially as you celebrated such a significant occasion. However, we sincerely apologize for the inconvenience caused by the air conditioning and the minor issues with your suite's doors. Your feedback is invaluable in helping us improve our services. We appreciate your understanding and hope to welcome you back for another memorable stay. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Customer review rating 5.0/5

Cesar R. Families - Confirmed reviews ALL

Sandra at the reception was so sweet!! She’s the best

Dear Cesar R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff caring and that Sandra made a positive impact on your experience. Your feedback is greatly appreciated. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Customer review rating 2.0/5

Mandy A. Couples - Confirmed reviews ALL

Rooms comfortable but everywhere need upgrading. Very comfy beds. Mini bar sad

Dear Mandy A., Thank you for sharing your feedback. I apologize for your disappointment regarding the buffet selection and inconsistency with our à la carte options. We appreciate your comments on room comfort and will consider them as we evaluate our facilities for future enhancements. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Other web-users rate our hotel

  • 568 reviews 8.4/10 Location
  • 1,072 reviews 6.5/10 Room
  • 3,856 reviews 8.9/10 Service
  • 14 reviews 7.1/10 WiFi
  • 1,890 reviews 7.6/10 Food
  • 1,499 reviews 9.4/10 Vibe
  • 953 reviews 8.2/10 Amenities
  • 547 reviews 6.7/10 Cleanliness

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