Marival Emotions Resort & Suites Riviera Nayarit by Mercure 4 stars

Customer review rating (ALL Rating) 4.2/5 1,385 reviews

Best price
guarantee
Marival Emotions Resort & Suites Riviera Nayarit by Mercure - Image 1
Marival Emotions Resort & Suites Riviera Nayarit by Mercure - Image 2
Marival Emotions Resort & Suites Riviera Nayarit by Mercure - Image 3
Marival Emotions Resort & Suites Riviera Nayarit by Mercure - Image 4
BLVD NUEVO VALLARTA, PASEO COCOTEROS, 63732 NUEVO VALLARTA, Mexico

Description

Hotel extras

  • Located facing Nuevo Vallarta Beach

  • Restaurants, bars, pools, spa, and various activities on land and sea

  • Family hotel, with accommodations ranging from standard rooms to duplex suites

  • Easy access and shuttle service to Puerto Vallarta International Airport

  • Tourist attractions to visit: Marina La Cruz, Galerías Vallarta, and Malecón

Our accommodation(s)

Hotel location

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

BLVD NUEVO VALLARTA, PASEO COCOTEROS
63732 NUEVO VALLARTA
Mexico

GPS:20.710203, -105.301866

Telephone
Fax +52 800 323 1647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,385 reviews

Customer review rating 2.0/5

Maria G. Families - Confirmed reviews ALL

It didn’t start well, It didn’t start wellThe membership meeting was the worst part. I feel like the front desk, lacks some hospitality. The location of the suite was terrible and very noisy early morning.

Dear Maria G., Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration it caused, especially at the beginning of your stay. We sincerely apologize that the membership meeting lasted far longer than promised and that you felt pressured. This is not the experience we aim to provide, and we fully understand how disappointing it must have been to lose valuable family time. Your feedback has been shared with our management team so we can address this internally and ensure that guest preferences are always respected. We are also sorry to hear that the front desk service did not meet your expectations and that the suite’s location impacted your rest. Hospitality, comfort, and respect for our guests’ time are very important to us, and it’s clear we fell short in your case. Please accept our apologies for your overall experience. We would truly appreciate the opportunity to speak with you directly to better understand your concerns and see if there is any way we can make things right. If you are open to it, please contact us privately at your convenience. Thank you again for your honest feedback—it helps us improve. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 4.5/5

Lara A. Families - Confirmed reviews ALL

We have stayed at Marival probably 10+ times, we love it there. I enjoyed having an additional restaurant other than the buffet that didn’t require a reservation because I have always found dining reservations to be an extremely cumbersome process in the past. I am EXTREMELY SAD to hear about the plans to remove the tennis courts and replace them with condos. Those are the best courts in Nayarit and a huge draw for us. I hope you put in courts across the street because we won’t be back without the tennis courts. I think you could really expand the tennis program and draw people to Marival for a tennis focused holiday. I’m also very sad for the local community if these courts go away forever.

Dear Lara A., Thank you for taking the time to share your thoughts regarding your recent stay at Marival Emotions Resort & Suites. We are delighted to hear that you have enjoyed our spacious family suites and the vibrant atmosphere we strive to create. Your loyalty over the years is truly appreciated. We understand your concerns regarding the potential removal of the tennis courts. It is always our priority to enhance our guests’ experiences while also considering the community's needs. While we cannot confirm any plans at this moment, please rest assured that guest feedback is invaluable as we navigate future developments. Your suggestion about expanding our tennis program is duly noted, and we will take it into consideration. We hope to welcome you back in the future, and thank you once again for sharing your feedback. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 3.5/5

Christine T. Friends - Confirmed reviews ALL

Three ladies enjoyed the relaxing time away. The food is great, staff are excellent, beach is beautiful. Resort is clean and well maintained. We didn’t care for the iguanas jumping on the loungers and swimming in the pool. They have only arrived the last 2 years. The price has increased immensely so not sure we will continue to vacation at this resort in the future. Many of our friends we’ve met there over the years are no longer returning. We have highly recommended this resort but the price is way too high compared to other resorts

Dear Christine T., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the hard work of our employees, the quality of our food, and the overall cleanliness of the resort. Your compliments about the beautiful beach are also much appreciated. However, we regret to learn about your concerns regarding the iguanas and the rising prices. We understand that both factors can impact your experience and decision to return. Our team continuously evaluates our pricing structure in relation to the services and amenities we provide. We value your recommendations and hope to create experiences that will encourage your return in the future. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Customer review rating 5.0/5

Dino F. Families - Confirmed reviews ALL

Wonderful experience, great sanitation and beautiful grounds. Lots of fun activities well planned for kids of all ages, activities for adults too. All staff were friendly with great communication.

Dear Dino F., Thank you for your kind words regarding your experience at our resort. We are delighted to know that you enjoyed the activities, the beautiful grounds, and our friendly staff. It is our aim to provide memorable experiences for all our guests. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Customer review rating 4.5/5

Gregory B. Families - Confirmed reviews ALL

Clean facility. Friendly service. Rene from Pergola restaurant was the best! Sports and entertainment crew were energetic and lots of fun. Pool bingo, water volleyball, water polo, and other fun contests. Night entertainment was great. Beach party and pool party were so much fun! Excellent tennis facility and teaching pro gave great lessons. Teen center, lots of bikes, lots of boogie boards, beach volleyball, field soccer...so much to do and all included. We liked the variety in the buffet and choices at poolside snack bar and pizzaria. Did t bother with the fancy a la carte other than Pergola. The beach is perfect. Lots of lounge chairs and quiet pool for those that dont like the party pool. Mexican theme night was amazing, the staff worked so hard setting up, serving, and taking down!! Make sure to check the website for daily itinerary. We didn't notice this until midweek. Highly recommend Marival Emotions!

Dear Gregory B., Thank you for taking the time to share your positive experience at Marival Emotions Resort & Suites Riviera Nayarit by Mercure. We are delighted to hear that our service, cleanliness, and friendly staff contributed to your enjoyable stay. It is wonderful to know that Rene from the Pergola restaurant made a significant impression on you, and that you found our sports and entertainment activities engaging and fun. We strive to provide a variety of options for our guests, and we are pleased that you enjoyed the diverse offerings at our buffet and poolside venues. Your praise for the theme nights and the effort of our staff is truly appreciated, as they work diligently to create memorable experiences for our guests. We also appreciate your suggestion regarding the daily itinerary, and we encourage future guests to explore our website for complete information on activities. Thank you once again for your kind recommendation. We look forward to welcoming you back in the future. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Other web-users rate our hotel

  • 524 reviews 8.5/10 Location
  • 978 reviews 6.1/10 Room
  • 3,273 reviews 8.7/10 Service
  • 13 reviews 7.3/10 WiFi
  • 1,655 reviews 7.3/10 Food
  • 1,253 reviews 9.2/10 Vibe
  • 499 reviews 6.6/10 Cleanliness
  • 424 reviews 8/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Nuevo Vallarta