Marival Emotions Resort & Suites Riviera Nayarit by Mercure 4 stars

Customer review rating (ALL Rating) 4.2/5 1,459 reviews

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BLVD NUEVO VALLARTA, PASEO COCOTEROS, 63732 NUEVO VALLARTA, Mexico

Description

Hotel extras

  • Located facing Nuevo Vallarta Beach

  • Restaurants, bars, pools, spa, and various activities on land and sea

  • Family hotel, with accommodations ranging from standard rooms to duplex suites

  • Easy access and shuttle service to Puerto Vallarta International Airport

  • Tourist attractions to visit: Marina La Cruz, Galerías Vallarta, and Malecón

Our accommodation(s)

Hotel location

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

BLVD NUEVO VALLARTA, PASEO COCOTEROS
63732 NUEVO VALLARTA
Mexico

GPS:20.710203, -105.301866

Telephone
Fax +52 800 323 1647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,459 reviews

Customer review rating 2.5/5

Kaveh S. Families - Confirmed reviews ALL

Overall experience was ok. If you have young children, this may be the spot but for older kids or just couples, it's just ok. Food was mediocre. Best food we had was actually the Italian food at their restaurant. Hotel is dated and doesn't look like it has had a refresh is many years. Pools were probably at a 85 degree temp which is a bit high if you're trying to cool down. Room size was great and having 3 bathrooms was nice but beds were uncomfortable (too hard) and not enough room to sit in the living room other than the one couch. The workers and the help were great. Very nice and wanted to help and really made the overall experience better. Our son got a stomach bug from the buffet and had a rough couple of days but doctor on call was quick to come to check him out and give him antibiotics to get better. Overall, not a place that we'd personally go back to but again, if you have younger kids and don't mind a place that is outdated and ok-ish food, it may be the place for you.

Dear Kaveh S., Thank you for taking the time to share your thoughts regarding your recent stay at Marival Emotions Resort & Suites Riviera Nayarit. I am pleased to read that our staff’s dedication and service positively impacted your experience. However, I regret to learn that certain aspects of your visit did not meet your expectations. We appreciate your feedback regarding the condition of the hotel and the dining options provided. Our team is continually working to enhance the guest experience, and your comments will be taken into consideration as we plan for future improvements. Regarding the pool temperature, we aim to maintain a comfortable environment for our guests, and your input will assist us in reviewing our practices. I apologize for any discomfort you experienced with the bedding and living area size in your room, as guest comfort is a priority for us. I hope you can find the opportunity to revisit us in the future under improved circumstances. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 4.5/5

Darrell L. Families - Confirmed reviews ALL

Solid resort. Food good quality, amenities very good. 2 bedroom suite very nice. Highly shows were good. Would have been nice if more variety in shows .... they were all dancing shows, so comedian magic act etc.

Dear Darrell L., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the quality of our food, amenities, and your suite. Your suggestion for a more diverse range of entertainment options is appreciated and will be taken into consideration for future planning. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Customer review rating 0.5/5

Jennifer E. Families - Confirmed reviews ALL

We stayed at Marival Emotions from April 6-10. We only ate on the resort and my son got food poisoning from the Silk restaurant. He was sick the day we were supposed to fly out, so when we took him to the hospital to be seen by a doctor and get medication, we missed our flight. Given we don’t know PV well, we opted to go back to Marival for an additional night however were charged over $11,000 pesos with no late check out (unless we paid extra). I am very disappointed in the care and attention we received from the staff at the resort, especially given the food poisoning came from the resort.

Dear Jennifer E., Thank you for sharing your feedback regarding your recent stay at Marival Emotions Resort & Suites. I am truly sorry to hear about the distressing experience your son faced during your visit. The health and well-being of our guests are of utmost importance to us, and I deeply regret that this incident occurred. I understand your disappointment regarding the additional charges incurred after your unexpected extended stay. We appreciate your feedback on staff attentiveness and will certainly take it into consideration as we strive to improve our services. I hope for the well-being of your son and wish you all the best in your future travels. Sincerely, Daphne Fernández G GERENTE GENERAL / GENERAL MANAGER MARIVAL EMOTIONS RESORT & SUITES BY MERCURE

Customer review rating 0.5/5

Tracy S. Families - Confirmed reviews ALL

It started when I tried to talk to the manger about are rooms before we got there and he hung up on me. Then it even got worse. We were promised massages Champange strawberries facials and mani pedi but when we went to go get them either it was full and then there was an opening they said we needed a coupon even after I specifically asked the desk if we did and they said no. My first room the 2nd floor was flooded with toilet water and the safe didn’t work. Then I had to be mobbed due to them getting the rooms wrong. I was told my 1 son’s room was just across the grass. Which was not true it was a 10 min walk across the compound. I was suppose to be beside him. The food was boring every day the same thing. The I worst is they treat you like 2nd class if you didn’t spend $30,000 on a membership. They gave us a free coupon to one of the members only but we never used it as everyday the members had it booked. There was no seating by the pool as there rules are no holding seats till 8 but by 7 if not earlier ever seat was held even by rocks. They did nothing about it. There rules are so inconsistent it’s awful they refused to let my grandson play pool because he is 12 not 13 in the teen room with the whole family. They’re so rude and mean to kids especially. Go to another resort don’t waste your money it’s awful.

Dear Tracy S., Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced during your stay, as this is not the level of service we strive to provide. We sincerely apologize for the communication issues prior to your arrival and for the frustration you encountered with room assignments, maintenance problems, and the amenities that were not available as expected. This is clearly not the experience we want any guest to have, especially when special services were promised in advance. We are also concerned to learn about your comments regarding inconsistent rule enforcement, pool seating availability, and how your family—particularly the children—were treated. Guest comfort, fairness, and respect are extremely important to us, and we regret that we fell short in these areas. Your comments about feeling treated differently as a non‑member are taken very seriously. All guests, regardless of membership status, should feel welcome and equally valued during their stay. Please accept our sincere apologies for your experience. We truly appreciate your feedback, as it helps us identify areas that require improvement. If you are open to it, we would welcome the opportunity to discuss your concerns further and work toward a resolution. We encourage you to contact our guest relations team directly. Thank you again for sharing your experience. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Customer review rating 4.0/5

Stephen N. Families - Confirmed reviews ALL

The lines at the buffets and bars were frustrating. The bed in the room was very uncomfortable and the room temperature would not go lower than 23.5 degrees Celsius. Options to visit the town were non existent.

Dear Stephen N., Thank you for sharing your feedback with us. We regret to learn that the wait times at our buffets and bars did not meet your expectations and that you experienced discomfort with the bed and room temperature. Please accept our sincere apologies for these inconveniences. Your comments regarding the air conditioning and overall room comfort have been shared with the appropriate departments for review and improvement. We also acknowledge your remarks concerning the limited options for visiting the town and understand how this may have impacted your stay. We truly value your feedback, as it enables us to improve our services, and we would welcome the opportunity to host you again in the future and provide you with a more comfortable and satisfying experience. Best regards, Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Other web-users rate our hotel

  • 544 reviews 8.3/10 Location
  • 1,028 reviews 6.4/10 Room
  • 3,519 reviews 8.9/10 Service
  • 14 reviews 6.5/10 WiFi
  • 1,748 reviews 7.5/10 Food
  • 1,360 reviews 9.3/10 Vibe
  • 528 reviews 6.7/10 Cleanliness
  • 452 reviews 8/10 Pool

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