Marival Distinct All-Suites & World Spa Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 328 reviews

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AV PASEO COCOTEROS LOTE 53, VILLA 8 11, 63735 NUEVO VALLARTA, Mexico

Description

Hotel extras

  • Acceso Todo Incluido a nuestro resort vecino Marival Emotions, con transportación incluido.

  • Hotel with 169 spacious and exquisitely decorated rooms to accommodate families

  • +15 actividades diferentes, Gimnasio, Spa, Kids Club, Teatro, Disco, Albercas, Parque Acuático

  • Avistamiento de Ballenas y liberación de tortugas en temporada.

  • Tourist attractions to visit: El Cora Crocodile Sanctuary and Marina Nuevo Vallarta

Our accommodation(s)

Hotel location

Marival Distinct All-Suites & World Spa Handwritten Collection

AV PASEO COCOTEROS LOTE 53, VILLA 8 11
63735 NUEVO VALLARTA
Mexico

GPS:20.717471, -105.30385

Telephone
Fax +52 800 323 1648

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  328 reviews

Customer review rating 4.0/5

Lisa N. A. Families - Confirmed reviews ALL

Good stay, room was clean but furniture needs updating. Service was friendly, but slow in large groups. Food was good at mozza mara and insu. Omaggio would benefit from a menu update.

Dear Guest, Thank you for your feedback. We are pleased to hear you enjoyed your stay and found the service friendly. We appreciate your comments regarding furniture updates and menu variety, which will be taken into consideration for future enhancements. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 4.5/5

Mark S. Couples - Confirmed reviews ALL

We arrived on Nov 21 and are still here ... despite numerous notifications that we had two separate reservations everyone still thinks we have checked out! We arrived to find a major event taking place without any prior notification which resulted in limited access to the Mozzamare pool area and some restaurants. While this wasn't the end of the world, it would have been nice to give guests a warning. The same happened last year with renovations that were not pre-advised. The Mozzamare pool area has limited loungers and four or five cabanas - the latter of which attract an additional fee. When events take place the loungers are removed leaving only the cabanas which - during our stay - have largely sat empty. Management needs to look at this model as not only does it impact guest satisfaction but also staff as they are more limited in guests to serve and earn tips. If no one is using the cabanas that should tell someone something! That aside, a great stay at a great resort with great long term staff ... always feels like coming home.

Dear Guest, Thank you for share your feedback following your recent stay with us. We are delighted to hear that you have enjoyed your twelfth visit and appreciate your continued loyalty to our resort. We sincerely apologize for the confusion regarding your reservations upon arrival. We strive to ensure a seamless check-in experience, and your comments will be reviewed to enhance our processes. Furthermore, we acknowledge your concerns regarding the major event that took place during your stay. We understand that prior notification about such events is essential for our guests to plan accordingly, and we take your feedback seriously to improve our communication in the future. Regarding the Mozzamare pool area, we appreciate your insights on the lounge and cabaña availability during events. Your observations about guest satisfaction and staff operations are valuable, and we will certainly take them into consideration moving forward. Thank you for recognizing our staff and the overall atmosphere of the resort. We look forward to welcoming you back again soon. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 4.5/5

Stephanie B. Families - Confirmed reviews ALL

Everything was absolutely wonderful for our first visit to PV and area, and stay at the Marival Distinct Luxury Resort. It felt as though everyone working there was happy to make and keep us happy while on vacation at this beautiful property. The hotel's concierge (named Caesar?) was a friendly gentleman with perfect english who would call to check in that everything was to our liking. Marival Distinct is so clean that it sparkles! The cleaning and maintenance team work diligently around the clock, without being noticed or getting in the way of the guests. Without a doubt, the food and service at Marival Distinct is of the highest quality, and a highlight of the holiday. With several restaurants and bars to choose from, the selection, quality and availability of food and beverage is second to none. Similar to the incredible food, the service would always come with a smile, a friendly conversation and check in to ensure everything was suited to our liking. I'd like to personally thank Fatima, Elena, Edwardo, Benancio and Kevin for always providing professional and friendly service in the restaurants. I'd also like to personally thank Julio, Ruben, "Super" Mario and Victor for their outstanding service on our days at the beach. First class service at this first class resort! The rooms were modern, large and very comfortable. The only issues would be that once the steam from the shower set off the fire alarm in our suite for half an hour; and the master bedroom shower didn't drain quickly. Also, the house cleaning staff didn't speak english for the most part, and didn't respond well to our notes requesting certain refills. But those are small details when compared to the overall experience at Marival Distinct, which was hands-down the best experience we've ever had at a Mexican All Inclusive Resort. Thank you Marival Distinct -- our family looks forward to coming back to stay with you soon, and we've already been highly recommending you to all our friends.

Dear Guest, Thank you for taking the time to share your experience at Marival Distinct All-Suites & World Spa Handwritten Collection. We are delighted to hear that your first visit to Riviera Nayarit was memorable and that our team contributed positively to your stay. It is wonderful to know that you appreciated the cleanliness of our property and the quality of food and service provided by our dedicated staff, including those you personally recognized. We sincerely apologize for the inconveniences you encountered with the shower and the communication barriers with our housekeeping team. Your feedback regarding the fire alarm and the shower drainage will be reviewed as we strive to enhance our guest experience continuously. While we aim for all our staff to assist guests effectively, we understand the importance of clear communication. We are grateful for your kind words and hope to welcome you back soon for another exceptional stay. Thank you for recommending us to your friends. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 4.0/5

Karen A. Couples - Confirmed reviews ALL

We noticed a huge difference in the waiter service and food preparation time. The first night in Omaggio, the waiters barely had time to wait on us. Several days for breakfast and lunch in the Mozzamare, we had a terrible time getting waited on and receiving our food. It's never been that way in the past. It appears the waiters are overworked and not enough cooks. The waiters are running their legs off, but can only do so much. You definitely need to add more waiters. Service in the Insu Sky Bar is good. Also, at the Amalfi restaurant.

Dear Guest, Thank you for taking the time to share your experience during your recent stay with us. We sincerely appreciate your long-standing loyalty, and we are glad to hear that you enjoyed the service at the Insu Sky Bar and Amalfi restaurant on Marival Emotions. We regret to learn that your experience in Omaggio and Mozzamare did not meet your expectations this time. Your observations regarding the service and food preparation times have been duly noted. We strive to maintain a high standard of service across all areas of our hotel, and your feedback regarding the overextension of our staff is invaluable. While we work on improving our operations, we appreciate your understanding during these busy periods. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Best Regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 4.5/5

Sam G. Couples - Confirmed reviews ALL

We loved all the restaurants on site, good times at insu sky bar and Mozza Mare. We enjoyed the beach with covered seating. Drinks were great and we enjoyed our little one bedroom suite!

Dear Guest, Thank you for your positive feedback regarding your all-inclusive experience at our hotel. We are delighted to hear that you enjoyed our dining options, the beach facilities, and your suite. Your kind words motivate us to continue providing exceptional service. Best Regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Other web-users rate our hotel

  • 121 reviews 7.8/10 Location
  • 287 reviews 8.4/10 Room
  • 693 reviews 8.7/10 Service
  • 421 reviews 7.6/10 Food
  • 171 reviews 9/10 Amenities
  • 129 reviews 8.2/10 Comfort
  • 118 reviews 8.7/10 Vibe
  • 108 reviews 8/10 Cleanliness

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