Marival Distinct All-Suites & World Spa Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 750 reviews

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Description

Hotel extras

  • Acceso Todo Incluido a nuestro resort vecino Marival Emotions, con transportación incluido.

  • Hotel with 169 spacious and exquisitely decorated rooms to accommodate families

  • +15 actividades diferentes, Gimnasio, Spa, Kids Club, Teatro, Disco, Albercas, Parque Acuático

  • Avistamiento de Ballenas y liberación de tortugas en temporada.

  • Tourist attractions to visit: El Cora Crocodile Sanctuary and Marina Nuevo Vallarta

Our accommodation(s)

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Room 1

Hotel location

Marival Distinct All-Suites & World Spa Handwritten Collection

AV PASEO COCOTEROS LOTE 53, VILLA 8 11
63735 NUEVO VALLARTA
Mexico

GPS:20.717471, -105.30385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  750 reviews

Customer review rating 1.5/5

Maria L. H. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. I am truly sorry to learn about the disappointments you encountered during your visit. It is our goal to ensure a seamless experience for all our guests, and I regret that we fell short in several areas. I apologize that your room was not prepared by the expected check-in time and for any confusion regarding dining attire at our facilities. We strive to communicate our policies clearly, and it is concerning to hear that this was not your experience. Your safety is of utmost importance to us, and I sincerely regret the incident you described in the pool. I appreciate you bringing this to our attention, and I will ensure that our maintenance team is made aware of this issue. Lastly, I apologize that the quality of the food and beverages did not meet your expectations, as well as your experience with our front desk staff. Your comments will be shared with our team for further evaluation and improvement. Thank you once again for your feedback. We hope you may reconsider and allow us another opportunity to serve you better in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 5.0/5

Anais G. D. G. Families - Confirmed reviews ALL

Dear Guest, Thank you for your words regarding your recent stay. We are delighted to hear that you found your accommodations comfortable and clean, and that our service met your expectations. We look forward to welcoming you back in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 3.5/5

Peter L. M. Families - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We are pleased to hear that you appreciated our staff at the bars and restaurants. However, we regret that your overall experience did not meet your expectations. Your comments are valuable as we continuously strive to enhance our services. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 5.0/5

Steven H. B. Families - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We are delighted to hear that you enjoyed the excellent food, the peaceful atmosphere, and the service from our team. It is also great to know that you appreciated the beach club and the access to our sister hotel. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations, particularly regarding the condition and comfort of the room, the secondary bed, the shower, and the availability of water in the machines. We also regret that the quality and variety of our food, as well as the waiting times at our restaurants, fell short of what you expected. We understand that these aspects are especially important during a family vacation, and we take your feedback seriously. We would appreciate the opportunity to follow up on your comments in greater detail. If you remember the residence or room number where you stayed, we would be grateful if you could share it with us through this same channel. This information would allow us to identify your accommodation and provide a more specific follow-up with the teams involved. Thank you again for your feedback. It helps us identify the areas where we need to improve and work toward providing the experience our guests expect. Best Regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Other web-users rate our hotel

  • 220 reviews 7.9/10 Location
  • 469 reviews 8.3/10 Room
  • 1,423 reviews 8.9/10 Service
  • 866 reviews 8.4/10 Food
  • 288 reviews 9/10 Amenities
  • 218 reviews 8.9/10 Vibe
  • 207 reviews 8.3/10 Comfort
  • 201 reviews 8.6/10 Pool

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