Marival Distinct Residences & Spa - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.2/5 5 reviews

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Description

Hotel extras

  • Prime beachfront location

  • Hotel with 169 spacious and exquisitely decorated rooms to accommodate families

  • Restaurants, bars, pools, spa, and private beach club

  • Shuttle service to Puerto Vallarta International Airport

  • Tourist attractions to visit: El Cora Crocodile Sanctuary and Marina Nuevo Vallarta

Our accommodation(s)

Hotel location

Marival Distinct Residences & Spa - Handwritten Collection

AV PASEO COCOTEROS LOTE 53, VILLA 8 11
63735 NUEVO VALLARTA
Mexico

GPS:20.717471, -105.30385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5 reviews

Good stay

Customer review rating 3.0/5

Jessica P. Families - Confirmed reviews ALL

Hotel staff amazing! Service a bit slow at times. Menus are not as good as last year. They took off some of our favourite foods. I will not eat at the breakfast buffet. That’s why I liked going to distinct because there was no buffets and now there is. Rooms need to be upgraded. They are very dated and haven’t been changed in 12 years. I don’t like that u have to pay for the cabanas by mozza mare pool. Now it’s harder to get a lounge chair by the pool. I don’t want to sit in a cabana when it’s hot. Need more restaurant selection.

Dear Jessica p., Thank you for sharing your feedback regarding your recent stay with us. We are thrilled to hear that our staff provided exceptional service, though we regret to learn that it was occasionally slow. Your comments about the menu changes and the breakfast buffet have been duly noted, as we strive to offer a diverse culinary experience for our guests. We understand your concerns regarding the room conditions and the availability of lounge chairs by the pool. Our team is continually assessing and planning improvements to enhance our guests' experiences. Regarding the cabanas, we do have a policy in place for their use, which is aimed at providing a comfortable environment for all guests. Your insights are invaluable to us, and we appreciate your suggestions for improvement. Best regards, Marival Distinct Residences & Spa - Handwritten Collection

Overall satisfing, but was hit or miss in some areas.

Customer review rating 3.5/5

Daniel Families - Confirmed reviews ALL

The overall stay was good, but for a luxury resort there were some misses. The staff was friendly and engaging, but got lost during meal service at times. There were some periods of excessive waiting for food and beverages and even observed seated tables leave because nobody came to their table to provide service after being seated. This was observed on more than one occasion at different restaurants within the resort. The room was clean and housekeeping did an excellent job tidying up daily. The location is easily accessible with a well kept, safe biking path down the main road. Drinking water was accessible from filtered water depots on each floor and was replenished daily by room service. The to go cups from the lobby bar for drinks were very small and inconvenient. Nobody likes to keep having to go get a small cup filled to enjoy a pina colada. The penthouse pool was awesome for lounging and relaxing with the family in privacy.

Dear Daniel, Thank you for sharing your feedback regarding your recent stay at Marival Distinct Residences & Spa - Handwritten Collection. We are pleased to hear that you found our staff friendly and that our housekeeping service met your expectations. However, we sincerely apologize for the lapses you experienced during meal service. Your observations regarding the wait times and service at our restaurants are valuable and will be reviewed with our team to enhance our guest experience. We strive to provide timely and attentive service and regret that we fell short in this area during your visit. We appreciate your comments about the drink service from the lobby bar and will take them into consideration as we continue to improve our offerings. It is wonderful to know that you enjoyed the privacy of our penthouse pool and the accessibility of our location. Thank you once again for your insights, and we hope to welcome you back for an improved experience in the future. Best regards, Marival Distinct Residences & Spa - Handwritten Collection

Beautiful property and wonderful staff.

Customer review rating 4.5/5

Jocelyn W. Families - Confirmed reviews ALL

We enjoyed two one bedroom apartments that were very spacious. Had to relocate one apartment due to water problems. The staff were very attentive and the food was excellent. Beautiful beach and lots of chairs to relax. The pools were very disappointing because there were a lot of empty cabanas and only a few chairs. Even though the resort is 'all-inclusive', the cabanas are rented each day. (Very pricey). As long as you don't want seating around the pool, you'll love everything else at the resort.

Dear Jocelyn W., Thank you for your kind words about our beautiful property and dedicated staff. We are delighted to hear that you enjoyed your spacious apartments and the excellent food we offer. We sincerely apologize for the inconvenience caused during your relocation due to water issues. Regarding the pool area, we understand your concern about the availability of seating and appreciate your feedback. The cabanas do require a rental fee, and we strive to manage this in a way that serves all our guests’ needs. Your comments will certainly be taken into consideration as we continue to enhance our services. Warm regards, Marival Distinct Residences & Spa - Handwritten Collection

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The one bedroom unit we stayed in was beautiful. Grounds were beautiful. We had massages at the SPA which were very good. Food and service was exceptional at Mozza Mar - in particular Francisco provided extremely attentive service every day when we used the loungers by the pool at Mozza Mar. Food quality and quantity for dinner was poor at Omaggio and the time it took to serve our food was very slow at Omaggio. Room service was very good.

Dear Guest, Thank you for your wonderful feedback regarding your stay at Marival Distinct Residences & Spa - Handwritten Collection. We are delighted to hear that you enjoyed the beauty of our grounds and found our SPA services rejuvenating. Your kind words about Francisco's attentive service at Mozzamare are truly appreciated. We also take note of your concerns regarding the dining experience at Omaggio. Your comments will be valuable as we strive to enhance our food service and quality. We hope to welcome you back for another enjoyable stay in the future. Best regards, Marival Distinct Residences & Spa - Handwritten Collection

Property is wonderful, excellent shade!

Customer review rating 4.5/5

Carmaine Couples - Confirmed reviews ALL

Excellent as always, but we found the food choices to have fallen in quality. No steak on room service menu, Insu menu options have fallen terribly-weird choices. We miss the Lemon Grass diner options and only buffet choice at Ommagio’s left wanting menu choices prepare fresh. Also missed Ommagio’s lunch menu as a choice.

Dear Carmaine, Thank you for your kind words regarding our property. We appreciate your feedback on the dining options, as we strive to provide a variety of high-quality meals. Your comments about the menu choices will be noted for our future considerations. We hope to continue exceeding your expectations during your visits. Best regards, Marival Distinct Residences & Spa - Handwritten Collection

Other web-users rate our hotel

  • 70 reviews 7.4/10 Location
  • 131 reviews 8.4/10 Room
  • 271 reviews 7.7/10 Service
  • 175 reviews 6.5/10 Food
  • 76 reviews 8.3/10 Amenities
  • 66 reviews 8.2/10 Comfort
  • 47 reviews 7.5/10 Cleanliness
  • 40 reviews 8.8/10 Pool

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