Marival Distinct All-Suites & World Spa Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 515 reviews

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AV PASEO COCOTEROS LOTE 53, VILLA 8 11, 63735 NUEVO VALLARTA, Mexico

Description

Hotel extras

  • Acceso Todo Incluido a nuestro resort vecino Marival Emotions, con transportación incluido.

  • Hotel with 169 spacious and exquisitely decorated rooms to accommodate families

  • +15 actividades diferentes, Gimnasio, Spa, Kids Club, Teatro, Disco, Albercas, Parque Acuático

  • Avistamiento de Ballenas y liberación de tortugas en temporada.

  • Tourist attractions to visit: El Cora Crocodile Sanctuary and Marina Nuevo Vallarta

Our accommodation(s)

Hotel location

Marival Distinct All-Suites & World Spa Handwritten Collection

AV PASEO COCOTEROS LOTE 53, VILLA 8 11
63735 NUEVO VALLARTA
Mexico

GPS:20.717471, -105.30385

Telephone
Fax +52 800 323 1648

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  515 reviews

Customer review rating 4.5/5

Donald H. Families - Confirmed reviews ALL

We had a terrific time at Marival Distinct. Everything exceeded our expectations. The staff was very professional and did much to make our stay memorable. We do however recommend that the staff, in the restaurants, have a better command of the English language. We often got something other than what was ordered and at times the restaurant staff was overwhelmed by the number of customers. We did not receive some of the food items that were ordered.

Dear Guest, Thank you for sharing your experience at Marival Distinct. We are delighted to hear that your time with us exceeded expectations and that our staff contributed to a memorable stay. Your feedback regarding the language proficiency of our restaurant staff and the challenges faced during busy periods is valuable. We strive to provide exceptional service and will take your comments into consideration as we continue to enhance our guest experience. We appreciate your recommendations and hope to welcome you back in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 4.5/5

Dawne S. Families - Confirmed reviews ALL

We stayed as a family of 5 at the resort. We booked through costco.ca and were able to come and enjoy this wonderful resort, we were so impressed with the staff we tried to show our appreciation with tipping all staff from front desk to concierge, and everyone during our experience.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you and your family had a wonderful experience and appreciated the efforts of our dedicated staff. It is heartwarming to know that our team's happiness made a positive impression during your visit. Your gesture of showing appreciation through tipping is sincerely valued, as our staff takes great pride in providing exceptional service. We hope to welcome you back for another memorable stay in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 2.5/5

Rebecca G. Families - Confirmed reviews ALL

I loved the multi-bedroom accommodations that allowed our family to stay in one unit; however, our Villa had daily issues to the extent that we had to be relocated to a suite in the main building. Thanks to our butler, Hector, who was able to trouble shoot issues for us, we were still able to enjoy our stay.

Dear Guest, Thank you for your feedback. We’re glad you enjoyed the multi-bedroom accommodations and that Hector provided great assistance during your stay. We sincerely apologize for the issues you experienced in your Villa, including the hot water, maintenance concerns, and ant infestation. This is not the level of quality we aim to provide, and your comments have been shared with our team for immediate improvement. We appreciate your understanding and hope to have the opportunity to offer you a much better experience in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 4.0/5

Julie R. S. Families - Confirmed reviews ALL

nice, clean, great service, polite staff. food was good but not excellent. not much authentic food at all. the greatest flaw is the hotel allows guests to save beach/pool chairs beginning at 6am+ for the entire day, even though guests are not using them. There were families of 5 that saved 5 beach chairs but spent the day at the pool. Same situation for all group sizes. This really impedes everyone from enjoying the facilities.

Dear Guest, Thank you for your feedback regarding your stay. We are pleased to hear that you found our hotel safe, comfortable, and clean, and that our staff provided you with polite and attentive service. Your comments about the food quality and variety are noted, as we continuously strive to enhance our guests' dining experiences. We appreciate your concerns regarding the reservation of beach and pool chairs. We understand how this can affect the enjoyment of our facilities and will ensure that your feedback is shared with the appropriate team. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 4.0/5

Gary B. Families - Confirmed reviews ALL

There was pretty good food especially for the price point. The beach was beautiful. We enjoyed that quietness of the resort and the cleanliness. The pools were nice and the staff were very friendly and helpful . The one major thing that needs to change is that they need to stop allowing people to reserve any chairs at the pool or beach. There should be a couple of staff members there all morning, making sure nobody tries to reserve a chair. There was pretty not much enough pool chairs if there wasn’t people reserving them and tying them out for hours while other people could’ve used them. That made for a disappointing experience, but other than that, it felt like great value. We appreciated the quietness and also the ability to go to the marival emotions if you wanted more entertainment, noise or people. Also, at the restaurant, the fact that you had to sign a receipt after every meal really slowed things down. Other than that, it was a great experience and we felt like the size of our room along with the price point, and the place were a good fit for our family. If you got rid of the fact that people could reserve beach chairs and everybody was having to get up at seven in the morning to try get a spot at the pool for 10 AM. I wouldn’t consider going anywhere else.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Marival Distinct All-Suites & World Spa Handwritten Collection. We are delighted to hear that you found great value in your experience and enjoyed the beautiful beach, quiet atmosphere, and friendly service from our staff. We appreciate your comments regarding the reservation of pool and beach chairs. Guest comfort is a priority, and we understand how this can affect the experience. Your suggestion to enhance staff presence at the pool and beach areas will be taken into consideration as we continually strive to improve our services. Additionally, we acknowledge your feedback about the signing of receipts at the restaurant. We aim to provide a seamless dining experience, and your insights are valuable as we evaluate our processes. We are grateful for your remarks and look forward to welcoming you back for another enjoyable stay. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Other web-users rate our hotel

  • 158 reviews 7.7/10 Location
  • 370 reviews 8.5/10 Room
  • 920 reviews 8.9/10 Service
  • 577 reviews 8.3/10 Food
  • 211 reviews 8.9/10 Amenities
  • 156 reviews 8.9/10 Vibe
  • 153 reviews 8.8/10 Comfort
  • 143 reviews 8.7/10 Cleanliness

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