Marival Distinct All-Suites & World Spa Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 623 reviews

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Description

Hotel extras

  • Acceso Todo Incluido a nuestro resort vecino Marival Emotions, con transportación incluido.

  • Hotel with 169 spacious and exquisitely decorated rooms to accommodate families

  • +15 actividades diferentes, Gimnasio, Spa, Kids Club, Teatro, Disco, Albercas, Parque Acuático

  • Avistamiento de Ballenas y liberación de tortugas en temporada.

  • Tourist attractions to visit: El Cora Crocodile Sanctuary and Marina Nuevo Vallarta

Our accommodation(s)

Hotel location

Marival Distinct All-Suites & World Spa Handwritten Collection

AV PASEO COCOTEROS LOTE 53, VILLA 8 11
63735 NUEVO VALLARTA
Mexico

GPS:20.717471, -105.30385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  623 reviews

Customer review rating 5.0/5

Adalberto F. G. Couples - Confirmed reviews ALL

Great trip with amazing service from beginning to end with Michelle, then at the pool with Octavio the best waiter and Daniel who always made sure your towel was dry and you had shade if you needed it. Distinct is a Beautiful Resort serving amazing food and giving the vibe for relaxing vacation as well as fun!

Dear Guest, Thank you for your feedback regarding your recent stay at our resort. We are delighted to hear that you enjoyed our beautiful rooms, exceptional service from our staff, and the delicious food we offer. It is gratifying to know that Michelle, Octavio, and Daniel contributed positively to your experience, ensuring your comfort and relaxation. Your kind words inspire us to maintain our commitment to providing an outstanding vacation atmosphere. We appreciate your support and hope to welcome you back for another memorable stay in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 1.0/5

Jacquelyn S. B. Couples - Confirmed reviews ALL

So many things went wrong. And even though we discussed/complained about the issues, they were not addressed. We have been to this resort many times and it seems it has gone downhill while the prices have increased. So disappointed!

Dear Guest, Thank you for sharing your feedback. I regret to learn that your recent experience did not meet your expectations and that your concerns went unaddressed. Your loyalty is highly valued, and we appreciate your insights as they guide our ongoing improvements. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 3.5/5

Steven T. Couples - Confirmed reviews ALL

We have been coming to Marival for over twenty years. When they built what what call the residence it was truly amazing. Beautiful, great people and the best food anywhere! Something has changed. They are so focused on their time share that the have forgotten what set them apart.

Dear Guest, Thank you for your feedback and for being a loyal guest for over twenty years. We appreciate your words about our property and dedicated team. However, I regret to hear that your recent experience did not meet your expectations. While we strive to maintain the high standards that have defined us, we acknowledge that changes may sometimes affect our offerings. Your comments will be taken into consideration as we continue to enhance our guest experience. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection.

Customer review rating 5.0/5

Laura L. G. Couples - Confirmed reviews ALL

Beautiful resort, well maintained and a wonderful, caring staff. We like the quiet beach atmosphere. Great resort for adults.

Dear Guest, Thank you for your words regarding our resort and staff. We are delighted to hear that you enjoyed the serene beach atmosphere and found our facilities well-maintained. Your feedback is greatly appreciated. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Customer review rating 1.5/5

Douglas G. E. Families - Confirmed reviews ALL

Not 5 star caliber, and not as advertised. Food poor to mediocre, wine undrinkable, cocktails watered down, restaurant service unacceptably slow. Forced to purchase dishwasher, laundry soaps, ice despite fridge icemaker; received as predatory, as were outrageous costs for cabanas. Main restaurant closed most of trip without prior advisement. Son-in-law suffered food poisoning 3 hours after leaving beach restaurant, bedridden 2 days. Despite advising staff, no follow-up or concern whatsoever from management. Pool attendant Daniel was exceptional, as was Lemongrass server Carlos. Otherwise, Distinct exceptionally failed us.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Marival Distinct All-Suites & World Spa Handwritten Collection. I sincerely regret that your experience did not meet your expectations and that you encountered several challenges during your time with us. We take all concerns seriously, particularly regarding food quality and service. I will ensure that your comments about the dining experience and management follow-up are noted for future improvements. Regarding the availability of amenities, we strive to provide clear communication to our guests, and I apologize for any inconvenience you faced. It is heartening to know that Daniel and Carlos positively impacted your stay, and I will ensure they receive recognition for their exceptional service. Thank you once again for your insights. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Other web-users rate our hotel

  • 191 reviews 8.2/10 Location
  • 411 reviews 8.5/10 Room
  • 1,126 reviews 8.8/10 Service
  • 709 reviews 8.5/10 Food
  • 251 reviews 8.7/10 Amenities
  • 186 reviews 9/10 Vibe
  • 181 reviews 8.6/10 Comfort
  • 159 reviews 8.6/10 Cleanliness

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