Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found your room spacious and comfortable, and that you enjoyed the quality of our food and service. It is wonderful to know that you appreciated the relaxing atmosphere of our resort. We sincerely regret to learn about your experience at the Kids Club. It is our priority to ensure that all our guests, especially children, feel welcomed and comfortable. Your comments regarding the staff member's demeanor have been noted, and we will work on improving our service standards in this area to ensure a more positive atmosphere for families. We appreciate your understanding and constructive feedback, and we are pleased that, despite this incident, you enjoyed your stay. Thank you once again for choosing Marival Distinct All-Suites & World Spa Handwritten Collection. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for your words regarding your recent stay with us. We are pleased to hear that Cynthia from our concierge team was able to assist you and make your experience enjoyable. Your comfort is our priority, and we appreciate your feedback. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for your review and for being a loyal guest at Marival Distinct All-Suites & World Spa Handwritten Collection over the past 14 years. We are delighted to hear that your recent experience met your expectations, as it is our goal to provide exceptional service and a memorable stay. Your kind words about our dedicated team members, including Octavio, Samuel, Nicolas, and others, will be shared with them, as they will surely appreciate your recognition. We are thrilled that you found our location, facilities, and dining options to your satisfaction. We look forward to welcoming you back for another wonderful visit in the near future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for your words regarding your recent stay. We are pleased to hear that you enjoyed the tranquility of our hotel and that Francisco provided attentive service by the infinity pool. Your feedback is greatly appreciated. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your loyalty as a returning guest. It is disheartening to learn that your experience did not meet the high standards we strive to maintain. We sincerely apologize for the issues you encountered with the air conditioning, shower, and the condition of the pool areas. Your observations about the food variety are also duly noted, as we continuously aim to enhance our culinary offerings to ensure a delightful dining experience for all guests. We recognize how important these elements are to an enjoyable stay and understand your concerns. Your insights are invaluable, and they will be shared with our management team as we work towards improvements. We hope you will reconsider visiting us in the future and allow us the opportunity to restore your faith in our resort. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you found your stay comfortable and that you appreciated the service provided by our staff at Mozza Mare and the beach area. We sincerely apologize for the inconvenience regarding the minibar service in your room. We understand how important it is to have refreshments readily available during your stay. Additionally, we regret any confusion concerning our dining options. It is our aim to ensure that all guests are fully informed about the inclusivity of our restaurants, and we will address your feedback with our team to enhance clarity in our communications. Regarding the tipping situation, we appreciate your generous contributions and understand that being asked for additional tips can be uncomfortable. We will review our procedures to avoid similar occurrences in the future. Thank you once again for your valuable feedback, and we hope to welcome you back to Marival Distinct All-Suites & World Spa Handwritten Collection in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We are pleased to hear that you found your accommodations comfortable and enjoyed the dining options available at our restaurants. However, I regret to learn about the challenges you encountered regarding your room upgrade requests and the welcome amenities. While we strive to provide exceptional service, it appears that we fell short in these areas during your visit. I acknowledge your concerns about the communication related to the anniversary celebration and the timely replenishment of your mini-bar. Please rest assured that this feedback will be taken into consideration as we continually seek to improve our guest experience. We appreciate your understanding regarding the limited breakfast options during the off-season and will explore ways to enhance guest offerings in the future. We hope to welcome you back for another memorable stay. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for your words regarding your recent stay. We are delighted to hear that you found our staff helpful and enjoyed the beauty of our rooms and grounds. We look forward to welcoming you back in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for your words regarding your recent experience at our hotel. We are thrilled to hear that you enjoyed the excellent food and found our staff to be superior. Your feedback is greatly appreciated, and we look forward to welcoming you back. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you enjoyed the room layout, found our staff to be friendly, and relished the delicious food we offer. Your comments about the kitchen amenities, gluten-free options, and dining hours for families with young children are appreciated, as they help us to enhance our guest experience. We are pleased that your little one had a wonderful time, and we look forward to welcoming you back in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear John E. F. I., Thank you for your honest feedback, John. It means a lot to know you still value our team and location, and we’ll be sure to share your kind words with Edgar, Francisco, and Jose. We’re truly sorry this stay didn’t feel as special as your previous visits. Your comments are very important to us, and we hope to have the chance to welcome you back and bring back the Distinct experience you remember. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for taking the time to share your thoughts regarding your recent experience at Marival Distinct All-Suites & World Spa Handwritten Collection. I sincerely regret to hear that your arrival and checkout processes did not meet the high standards we strive to uphold. I understand your disappointment regarding the confusion surrounding the bottled water. It is our policy that complimentary water is not included in the all-inclusive package, and I apologize for any misunderstanding that occurred. It is unfortunate that you were unable to provide a receipt for the initial purchase, leading to the frustration you experienced at checkout. We appreciate your generous spending during your stay, and it is disappointing to learn that this incident overshadowed your overall experience. We value your feedback as it helps us improve our services. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future to provide a more satisfactory experience. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. I am truly sorry to learn about the disappointments you encountered during your visit. It is our goal to ensure a seamless experience for all our guests, and I regret that we fell short in several areas. I apologize that your room was not prepared by the expected check-in time and for any confusion regarding dining attire at our facilities. We strive to communicate our policies clearly, and it is concerning to hear that this was not your experience. Your safety is of utmost importance to us, and I sincerely regret the incident you described in the pool. I appreciate you bringing this to our attention, and I will ensure that our maintenance team is made aware of this issue. Lastly, I apologize that the quality of the food and beverages did not meet your expectations, as well as your experience with our front desk staff. Your comments will be shared with our team for further evaluation and improvement. Thank you once again for your feedback. We hope you may reconsider and allow us another opportunity to serve you better in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for your words regarding your recent stay. We are delighted to hear that you found your accommodations comfortable and clean, and that our service met your expectations. We look forward to welcoming you back in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for your feedback. We are pleased to hear that you appreciated our staff at the bars and restaurants. However, we regret that your overall experience did not meet your expectations. Your comments are valuable as we continuously strive to enhance our services. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for your feedback. We are delighted to hear that you enjoyed the excellent food, the peaceful atmosphere, and the service from our team. It is also great to know that you appreciated the beach club and the access to our sister hotel. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations, particularly regarding the condition and comfort of the room, the secondary bed, the shower, and the availability of water in the machines. We also regret that the quality and variety of our food, as well as the waiting times at our restaurants, fell short of what you expected. We understand that these aspects are especially important during a family vacation, and we take your feedback seriously. We would appreciate the opportunity to follow up on your comments in greater detail. If you remember the residence or room number where you stayed, we would be grateful if you could share it with us through this same channel. This information would allow us to identify your accommodation and provide a more specific follow-up with the teams involved. Thank you again for your feedback. It helps us identify the areas where we need to improve and work toward providing the experience our guests expect. Best Regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for sharing your experience at Marival Distinct All-Suites & World Spa Handwritten Collection. We are thrilled to hear that you enjoyed our convenient location and appreciated the access to our sister resort, along with its additional amenities. It is wonderful to know that your dining experience at Silk Restaurant, especially the Omakase dinner, left a lasting impression. Chef Lenard and his team are indeed dedicated to providing exceptional culinary experiences. We also value your feedback regarding the areas that require improvement. We sincerely apologize for the inconsistencies you encountered with room service housekeeping and the kitchen supplies. Your concerns about the common-area shower drainage and service around the pool and beach area have been noted. We appreciate your acknowledgment of our staff members who provided excellent service; it is encouraging to hear that some team members made a positive impact on your stay. We genuinely appreciate your insights as they assist us in enhancing our services. Thank you for choosing Marival Distinct, and we hope to welcome you back in the future. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Marival Distinct All-Suites & World Spa Handwritten Collection. We are delighted to hear that you enjoyed the comfort of your accommodations, the quality of our food, and the kindness of our staff. Your recommendation of the private pool in your room is greatly appreciated. We acknowledge your concerns regarding the reservation of poolside chairs with personal items. We understand how this practice can impact the enjoyment of our facilities. While we strive to create a fair and enjoyable environment for all our guests, we will take your comments into consideration as we continue to enhance our guest experience. We thank you once again for your valuable insights and hope to welcome you back in the future for another memorable stay. Best regards, Marival Distinct All-Suites & World Spa Handwritten Collection