Club Regina Puerto Vallarta managed by Accor 4 stars

Customer review rating (ALL Rating) 4.3/5 157 reviews

Club Regina Puerto Vallarta managed by Accor - Image 1
Club Regina Puerto Vallarta managed by Accor - Image 2
Club Regina Puerto Vallarta managed by Accor - Image 3
Club Regina Puerto Vallarta managed by Accor - Image 4
Av Paseo de la Marina Sur 205, 48335 Puerto Vallarta, Mexico

Description

Hotel extras

  • 10 minutos en coche del Aeropuerto Internacional de Puerto Vallarta (PVR)

  • 3 minutos en coche de la Marina Vallarta (muelles y Paseo de la Marina)

  • 12 minutos en coche del Centro Internacional de Convenciones de Puerto Vallarta

  • 24 minutos en coche del Malecón de Puerto Vallarta

  • 29 minutos en coche de la Zona Romántica

Our accommodation(s)

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Room 1
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Suite

Suite with king bedroom, 2 baths, dining, living with sofa bed, full kitchen, jacuzzi, balcony

Photo out of - Suite with king bedroom, 2 baths, dining, living with sofa bed, full kitchen, jacuzzi, balcony

Suite with one king-size bedroom, two full bathrooms, a dining room, living room with a sofa bed, a fully equipped kitchen, jacuzzi and a balcony

Max. number of persons
4
Area
From 85 m² / 914 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

  • 4 pers. max
  • 85 m² / 914 sq ft
  • Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
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Suite with one king-size bedroom, two full bathrooms, a dining room, living room with a sofa bed, a fully equipped kitchen and balcony with ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Suite with one king-size bedroom, two full bathrooms, a dining room, living room with a sofa bed, a fully equipped kitchen, jacuzzi and a balcony with ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Penthouse Suite with one king-size bedroom, two full bathrooms, a dining room, living room with a sofa bed, a fully equipped kitchen, jacuzzi and a balcony with harbour view

  • Views:

    Harbour view

Max. number of persons
4
Area
From 99 m² / 1065 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Penthouse Suite with one king-size bedroom, two full bathrooms, a dining room, living room with a sofa bed, a fully equipped kitchen, jacuzzi and a balcony with ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 94 m² / 1011 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Deluxe Suite with two king-size bedroom, three full bathrooms, a dining room, living room with a sofa bed, a fully equipped kitchen and balcony with garden view

Max. number of persons
6
Area
From 120 m² / 1291 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x2

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Full kitchen
  • Microwave

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Deluxe Suite with two king-size bedroom, three full bathrooms, dining and living room with a sofa bed, a fully equipped kitchen, and balcony with garden view

  • Views:

    Garden View

Max. number of persons
6
Area
From 124 m² / 1334 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

See availabilities

Deluxe Suite with two king-size bedroom, three full bathrooms, a dining room, living room with a sofa bed, a fully equipped kitchen, jacuzzi and balcony with ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 120 m² / 1291 sq ft

Bedding

King size bed(s) x2

Double sofa bed(s) x1

See availabilities

Penthouse Deluxe Suite with two king-size bedroom, three full bathrooms, a dining room, living room with a sofa bed, a fully equipped kitchen, jacuzzi and balcony with ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 148 m² / 1593 sq ft

Bedding

King size bed(s) x2

Double sofa bed(s) x1

See availabilities

Studio

Studio room with two double beds and a fully equipped kitchen

Photo out of - Studio room with two double beds and a fully equipped kitchen

Studio Room with two double beds and a fully equipped kitchen

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x2

See availabilities

Hotel location

Club Regina Puerto Vallarta managed by Accor

Av Paseo de la Marina Sur 205
48335 Puerto Vallarta
Mexico

GPS:20.657211, -105.251491

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 222 rooms
  • 222 family rooms
  • 222 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • Spanish

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Catering

One Restaurant

2 Bars

Breakfast

  • Room service

Family

Services for children

  • Outdoor playground for children

Well-being

Pool

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private

Parking

Parking information

  • On site
  • Outdoor parking
  • Public

BREAKFAST RESTAURANT

Photo out of - BREAKFAST RESTAURANT

Famoso por su buffet matutino (y a la carta), ideal para huéspedes que buscan desde un desayuno ligero con frutas y jugos, hasta una inmersión local con chilaquiles, huevos al gusto y panadería casera. Una experiencia para todos los paladares.

Cooking style
Bar & Grill
48335 Puerto Vallarta, Mexico

Famoso por su buffet matutino (y a la carta), ideal para huéspedes que buscan desde un desayuno ligero con frutas y jugos, hasta una inmersión local con chilaquiles, huevos al gusto y panadería casera. Una experiencia para todos los paladares.

Magic Breeze Coffee & Bar

Photo out of - Magic Breeze Coffee & Bar

One of the favorites at our resort, perfect for a refreshing drink or a delicious cup of coffee while you relax in a cozy spot inside the hotel.

Bar Type
BAR
Telephone +52 322 226 6300

One of the favorites at our resort, perfect for a refreshing drink or a delicious cup of coffee while you relax in a cozy spot inside the hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  157 reviews

Customer review rating 3.5/5

Reiter B. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback, while we are pleased to know that you enjoyed your stay overall, I am truly sorry that we missed the opportunity to recognize and celebrate this important milestone in a meaningful way. A honeymoon is a once-in-a-lifetime occasion, and we regret that we did not create the memorable welcome and special touches you were hoping for. I am particularly concerned to learn about your arrival experience. I sincerely apologize for the extended wait for your accommodation and for the impression left by our team member. We understand how disappointing it must have been to wait several hours after sharing that you were celebrating your honeymoon, especially without being offered appropriate hospitality while your suite was being finalized. Please be assured that your comments have been shared with the relevant leaders for review and coaching. I also regret the inconvenience you experienced on your departure day when your room keys stopped working despite having arranged a late check-out. We understand how frustrating this situation can be and apologize for the lack of coordination that impacted the end of your stay. Your feedback is invaluable, as it helps us identify opportunities to improve both our service delivery and the recognition we provide for special celebrations. We are grateful for your loyalty as an ALL-Classic member and disappointed that we did not fully meet your expectations on this occasion. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future and provide the thoughtful, personalized experience that should have accompanied such a memorable celebration. Warm regards,

Customer review rating 4.5/5

Curt S. Families - Confirmed reviews ALL

Thank you very much for sharing your wonderful feedback. We are delighted to know that you and your family had a great time and enjoyed our location, comfortable accommodations, and service. We especially appreciate your kind recognition of Laura from our Housekeeping team. We will be very happy to share your comments with her. It was a pleasure having you with us, and we look forward to welcoming you and your family back for another memorable stay. Warm regards,

Customer review rating 4.0/5

Robert B. J. Friends - Confirmed reviews ALL

Thank you for sharing your experience with us. We are delighted to know that you enjoyed our beautiful pool area and delicious food. We sincerely apologize for the long wait times and the lack of attentive service around the pool. Your comments are very important to us and will help us improve the experience we provide. We truly hope to have the opportunity to welcome you back and provide you with an even more enjoyable and seamless stay. Warm regards,

Customer review rating 4.0/5

James C. Families - Confirmed reviews ALL

Thank you for sharing your experience with us. We are very pleased to know that you enjoyed our facilities, beach and pool areas, and particularly the friendly service provided by our team. We sincerely apologize for the recurring ceiling leak during the last days of your stay and regret the inconvenience you experienced while using the self-service laundry facilities. Your comments are greatly appreciated and will help us continue identifying areas where we can improve our guests' experience. Thank you once again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back and provide you with an even better experience on your next visit. Warm regards,

Customer review rating 4.0/5

Goldman M. Couples - Confirmed reviews ALL

Thank you for sharing your feedback. While we are pleased that you enjoyed our cleanliness, pool, location, and views, we sincerely apologize for the service shortcomings you experienced during your stay. This is certainly not the level of hospitality we strive to provide. We truly value your comments and hope you will give us the opportunity to regain your trust. Should you decide to return, please feel free to contact us prior to your arrival so that a member of our management team may personally welcome you and ensure a better experience. We sincerely look forward to welcoming you back.

Thank you for taking the time to share your feedback, while we are pleased to know that you enjoyed your stay overall, I am truly sorry that we missed the opportunity to recognize and celebrate this important milestone in a meaningful way. A honeymoon is a once-in-a-lifetime occasion, and we regret that we did not create the memorable welcome and special touches you were hoping for. I am particularly concerned to learn about your arrival experience. I sincerely apologize for the extended wait for your accommodation and for the impression left by our team member. We understand how disappointing it must have been to wait several hours after sharing that you were celebrating your honeymoon, especially without being offered appropriate hospitality while your suite was being finalized. Please be assured that your comments have been shared with the relevant leaders for review and coaching. I also regret the inconvenience you experienced on your departure day when your room keys stopped working despite having arranged a late check-out. We understand how frustrating this situation can be and apologize for the lack of coordination that impacted the end of your stay. Your feedback is invaluable, as it helps us identify opportunities to improve both our service delivery and the recognition we provide for special celebrations. We are grateful for your loyalty as an ALL-Classic member and disappointed that we did not fully meet your expectations on this occasion. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future and provide the thoughtful, personalized experience that should have accompanied such a memorable celebration. Warm regards,

Customer review rating 4.5/5

Curt S. Families - Confirmed reviews ALL

Great time and Service from the venue.

Thank you very much for sharing your wonderful feedback. We are delighted to know that you and your family had a great time and enjoyed our location, comfortable accommodations, and service. We especially appreciate your kind recognition of Laura from our Housekeeping team. We will be very happy to share your comments with her. It was a pleasure having you with us, and we look forward to welcoming you and your family back for another memorable stay. Warm regards,

Customer review rating 4.0/5

Robert B. J. Friends - Confirmed reviews ALL

Rooms are quite dated but the food was delicious. The outdoor pool area was beautiful. Although there were never enough workers to take care of the guests and wait time for food around the pool area was unacceptable.

Thank you for sharing your experience with us. We are delighted to know that you enjoyed our beautiful pool area and delicious food. We sincerely apologize for the long wait times and the lack of attentive service around the pool. Your comments are very important to us and will help us improve the experience we provide. We truly hope to have the opportunity to welcome you back and provide you with an even more enjoyable and seamless stay. Warm regards,

Customer review rating 4.0/5

James C. Families - Confirmed reviews ALL

The facility was nice. Generally the staff was great and very friendly. We had great servers when we ate at the restaurants. We ran into a few issues during our stay including leaking from the ceiling which was reoccurring the last 3 days of our stay. They have a convenient do-it-yourself laundry machines available for use. Unfortunately the person who was using it after us felt it was necessary to take out my clothes from the washer before I got there and then took my clothes out before the dryer was done. I had used a timer to make sure I would not be late taking my clothes out and arrived early to find my clothes were already out and still wet. The second time I used it and had to sit next to the machines to make sure no one messed with my clothes and then was fine. The beach in front of the hotel is well kept and was nice to have the option of going to the ocean or going in the pool. Generally had a positive experience at this location.

Thank you for sharing your experience with us. We are very pleased to know that you enjoyed our facilities, beach and pool areas, and particularly the friendly service provided by our team. We sincerely apologize for the recurring ceiling leak during the last days of your stay and regret the inconvenience you experienced while using the self-service laundry facilities. Your comments are greatly appreciated and will help us continue identifying areas where we can improve our guests' experience. Thank you once again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back and provide you with an even better experience on your next visit. Warm regards,

Customer review rating 4.0/5

Goldman M. Couples - Confirmed reviews ALL

1. Coffee unavailable until after 9am from shop in lobby. Then the barista walks in at 9:15? No coffee in rooms- coffee maker broken, never replaced. 2. Cesar/ front desk has horrible attitude. Quite rude- waited 2 hours for room Although they were supposed to call us, said it was our fault-for not checking with them. 3. Some workers at pool restaurant have attitude issues, very slow- obviously hate their jobs. Raquel offered to fix problem by providing new lunch- then charged us!! We were in shock. Food is ok; some workers great. Rooms are clean— housekeeping staff fine Pool is super clean Bellstand great Looking forward to better days!! Overall very good, comfortable, great location, great views

Thank you for sharing your feedback. While we are pleased that you enjoyed our cleanliness, pool, location, and views, we sincerely apologize for the service shortcomings you experienced during your stay. This is certainly not the level of hospitality we strive to provide. We truly value your comments and hope you will give us the opportunity to regain your trust. Should you decide to return, please feel free to contact us prior to your arrival so that a member of our management team may personally welcome you and ensure a better experience. We sincerely look forward to welcoming you back.

Customer review rating 4.5/5

Hunter A. Couples - Confirmed reviews ALL

We have close friends that are long-time members of the organization that stay at Club Regina each year. We have travelled for several years now to meet them during their stay. We love the facility for many reasons including, spacious comfortable rooms, welcoming staff, perfect location, great amenities. We love coming to Club Regina and will continue to come every year to see our friends.

Thank you for sharing such a lovely review. We are very happy to know that Club Regina has become a special place for you to reconnect with your friends each year. Your kind comments about our rooms, team, location, and amenities mean a great deal to us. We look forward to welcoming you back and being part of many more wonderful memories. Club Regina Puerto Vallarta

Customer review rating 4.5/5

Jimm G. G. Couples - Confirmed reviews ALL

Nice place, the personal is kind and helpful

We truly appreciate your feedback. It is great to hear that you enjoyed our location, valued our team’s service, and had a comfortable stay overall. We are, however, sorry that certain aspects of cleanliness did not meet your expectations. Thank you for bringing these details to our attention, as guest feedback is essential to our continuous improvement efforts. We hope to have the pleasure of welcoming you back on your next visit.

Customer review rating 5.0/5

Castello J. Couples - Confirmed reviews ALL

We were treated well by everyone we had contact with at Club Regina. The grounds are well maintained and the staff is attentive. The rooms are comfortable and clean.

Thank you very much foy your kind feedback, we feel happy knowing that you had a great stay with us! We would love to welcome you back in the near future! Best regards!

Customer review rating 3.0/5

John S. Couples - Confirmed reviews ALL

Accor website sluggish and not written well.

Thank you for your review. We regret that your experience was impacted by confusion surrounding membership and reservation processes, as well as concerns with internet service and room functionality. Please accept our sincere apologies for the inconvenience. We greatly appreciate your constructive recommendations regarding guest amenities and connectivity, and we value the insight they provide as we strive to deliver a more seamless and enjoyable experience for all our guests.

Customer review rating 1.5/5

Norio S. Families - Confirmed reviews ALL

Arrived at hotel no one help with luggage. The room wasn’t ready at 4 p.m. The day it was raining the window leaked water into the room and made a puddle. Didn’t even receive an apology saying sorry for this incident. Years ago waiters would come around the poolside and beachside and asked if you wanted a drink or something to eat nothing this time. Breakfast at restaurant poor. Buffet is hardly a buffet from how it used to be. Mediocre food. Just a disappointment.

Thank you for being a returning guest and for sharing such detailed comments. We are truly sorry that your recent experience was disappointing and did not compare favorably with your previous stays. We understand your frustration regarding the delayed room readiness, the water leak, and the lack of communication and empathy from our team. We also regret that our accommodations and breakfast selection did not meet your expectations. Your feedback is important to us, and we will use it to review the areas you identified and improve the experience we provide to our guests. We hope you will consider giving us another opportunity in the future.

Customer review rating 3.5/5

Howard S. Friends - Confirmed reviews ALL

overall we enjoy the scenary, warm pools, and large cool rooms with a kitchen. we were not able to swim in the ocean because of crocodiles that appeared in the mornings and evenings because of the danger

Thank you for taking the time to review your stay. We are pleased that our accommodations, cleanliness, WiFi, sustainability efforts, and team met your expectations. We regret that concerns about crocodile activity near the beach impacted your ability to enjoy the ocean, and we understand how disappointing that must have been. We also appreciate your feedback regarding breakfast options and will share it with the appropriate teams. We hope to have the opportunity to welcome you again.

Customer review rating 3.0/5

Higuera H. P. Families - Confirmed reviews ALL

Staff was great on this ocassion, but the rooms were awful. Old furniture, hard pillows, damped walls. The breakfast at the restaurant Inizio is quite mediocre and they are not longer having a Happy hour by the pool. And there was presence of crocodiles in the beach, so even when it is a beach resort, the beach was closed. Also, the sales people of the new administration is quite aggresive, the basically threaten you with arguments that you won’t be able to book rooms anymore and that they will keep old rooms for Raintree associates, instead of offering you a good deal to change company.

Thank you for sharing both the positive and challenging aspects of your stay. We are pleased that our reception team contributed positively to your visit, but we are sorry to learn that concerns regarding the guest room condition, breakfast experience, and overall comfort impacted your satisfaction. We take guest feedback seriously and appreciate the opportunity to learn from your experience. We hope to welcome you back in the future and provide an experience that better reflects our commitment to hospitality.

Customer review rating 4.5/5

Ramona M. Couples - Confirmed reviews ALL

Welcome was great, easy check in and check out, very helpful staff.

We sincerely appreciate your positive feedback. Knowing that you enjoyed the service provided by our team, as well as the ease of your check-in and check-out experience, is very rewarding. Thank you for choosing to stay with us, and we look forward to your next visit.

Customer review rating 3.5/5

Durand K. M. Couples - Confirmed reviews ALL

Very nice place, beautiful scenery. The staff was very nice and welcoming.

We sincerely appreciate your review and are thrilled to learn that you had such an enjoyable experience with us. Your compliments regarding our staff, accommodations, cleanliness, and stunning views mean a great deal to our team. Thank you for recognizing Alexandro, Rene, Clarisa, and our pool bar colleague for making your stay even more special. We hope to welcome you back again very soon.

Customer review rating 1.0/5

Christoforidis J. A. Families - Confirmed reviews ALL

The front desk employees weren’t very helpful or hospitable. I emailed my request prior to arriving the person responded a looking forward to seeing you. And not taking care of anything.

Customer review rating 5.0/5

Shropshire R. Couples - Confirmed reviews ALL

Relaxing

Thank you for your wonderful feedback! We are delighted to know that you found your stay comfortable and relaxing. It is especially rewarding to hear that our team, accommodations, cleanliness, WiFi, and overall service met your expectations. We truly appreciate your kind words and look forward to welcoming you back soon.

Customer review rating 3.0/5

Rebecca R. S. Couples - Confirmed reviews ALL

Coming here for years. A bit disappointed with overall room quality and amenities. Rooms were not well equipped with kitchen utensils and pots pans or bowels. Room smelled musty. Overall property seemed a bit disheveled.

Customer review rating 4.0/5

Mario M. Solo - Confirmed reviews ALL

Accor notified me on the app that I had a welcome drink voucher but when I asked at the hotel they did not know anything about it or how to process. They later told me because they were just moving over to Accor they did not have a way to honor it. Thought strange since they were giving away drinks by pool as prizes.

Thank you for your review and for being an ALL member. While we are pleased that you enjoyed several aspects of your stay, we regret the confusion surrounding the welcome drink voucher and the shortcomings you experienced with room cleanliness and maintenance. Feedback such as yours is essential as we continue strengthening our operations and enhancing the guest experience. We appreciate your patience during this transition. We look forward to welcoming you again.

Other web-users rate our hotel

  • 189 reviews 8.5/10 Location
  • 330 reviews 6/10 Room
  • 466 reviews 7.3/10 Service
  • 13 reviews 7.7/10 WiFi
  • 162 reviews 4.8/10 Cleanliness
  • 83 reviews 4.8/10 Value
  • 43 reviews 5.7/10 Breakfast
  • 11 reviews 0.7/10 Bar

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