Dear Ms. J., Thank you very much for your wonderful review and for choosing Mövenpick Living West Hanoi to celebrate such a special occasion. We are truly delighted to know that our team could make your husband’s birthday stay warm, personalized and memorable. Your kind words for Mr. Cent and the entire team mean a great deal to us. Thank you as well for your valuable feedback regarding the Executive Lounge and vegetarian options. Please rest assured that your comments have been shared with our team for further improvement. We sincerely look forward to welcoming you back again soon. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your kind feedback and for choosing Mövenpick Living West Hanoi. We are delighted to know that you had a comfortable stay with us. Your positive feedback is truly appreciated and encourages our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back again in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Mr. Valued Guest, Thank you very much for sharing your detailed feedback and for your continued loyalty as an ALL Platinum member. We truly value your trust in choosing to stay with us. I am pleased to know that you found the hotel well located, enjoyed the lounge experience, appreciated your room, and felt well taken care of by our team. Your positive ratings for cleanliness, check-in, and service are sincerely appreciated and will be shared with the entire team. At the same time, I would like to thank you for highlighting the points that did not fully meet your expectations. Please accept our apologies regarding the soundproofing concern and for not proactively offering earplugs as a temporary solution. Your comment is very constructive, and we will review our procedures to ensure we are better prepared to assist guests in similar situations. Regarding the indoor pool temperature, we understand that a heated pool can be more comfortable, especially for families, and we appreciate you bringing this to our attention. We are grateful for your balanced and thoughtful review. It would be a pleasure to welcome you and your family back to Mövenpick Living West Hanoi, and we will certainly do our utmost to provide an even more seamless experience on your next visit. Warm regards, Frank L. (Mr.) Guest Experience Manager

Dear Valued Customer, Thank you very much for your perfect rating and for sharing such wonderful feedback about your stay. We are truly delighted to know that you had a perfect stay and felt warmly welcomed by our team, especially our receptionists. Your kind words and strong recommendation mean a great deal to us and serve as a great motivation for our colleagues. Thank you once again for choosing Mövenpick Living West Hanoi. We look forward to welcoming you and your friends back in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you very much for choosing Mövenpick Living West Hanoi and for sharing such a kind and detailed review of your recent stay. We are delighted to hear that you enjoyed the calm and relaxing atmosphere of our location, and that you found the hotel chic, refined and welcoming – a place where you could feel at home. It is also wonderful to know that your room was very clean and spacious, and that breakfast, Wi-Fi and overall comfort contributed positively to your experience. Your recognition of our Front Office team is especially appreciated. We will be sure to pass on your compliments to our reception colleagues, as knowing they helped make your stay “perfect” will mean a great deal to them. We are also grateful for your loyalty as an ALL Gold member and for your willingness to recommend our hotel to friends, family and colleagues. We hope to have the pleasure of welcoming you and your companion back to Hanoi in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your wonderful review and for choosing Mövenpick Living West Hanoi. We are delighted to know that you enjoyed such a welcoming stay with us. Your kind words about the professionalism and hospitality of our entire team truly mean a lot. We are especially pleased to hear that Owen, along with the rest of the staff, contributed positively to your experience — we will be sure to share your appreciation with them. We are grateful for your continued loyalty as an ALL Gold member, and it is an honor to have earned your recommendation. Thank you once again for your trust and your lovely feedback. We look forward to welcoming you and your friends back for another exceptional stay. Warm regards, Tom Nguyen Hotel Management Team Mövenpick Living West Hanoi

Dear Valued Customer, Thank you sincerely for taking the time to share your experience and for your warm recommendation. We are delighted that your stay felt peaceful and well cared for, and that the calm atmosphere helped you relax and enjoy your visit. Your recognition of our colleagues Patrick at reception and Chloé in the restaurant is truly appreciated. We have shared your compliments with them and the leadership team—such encouragement means a great deal and inspires us to keep refining the thoughtful touches that make a stay feel effortless. As an ALL – Accor Live Limitless Classic member, your trust is especially important to us. On your next visit, we would be pleased to arrange a similarly quiet setting and prepare any preferences in advance. If there is anything that particularly enhanced your comfort this time, please let us know so we can personalize your return even further. It was a pleasure to host you in Hanoi. We look forward to welcoming you back and creating another memorable stay. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you for your outstanding review and for choosing Mövenpick Living West Hanoi for your family stay. We are delighted that you enjoyed our modern west-Hanoi location, the comfortable apartment, and the quality of breakfast. We truly appreciate your loyalty as an ALL Platinum member and are glad the recognition, Lounge access, and in-room amenities made a positive difference. Your kind words for the colleague who handled your check-in, as well as for Chloé in the Lounge and at breakfast, mean a great deal—we will proudly share your compliments with them and the team. It was a pleasure to host you after a long journey, and we look forward to welcoming you back soon. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Mr. Sebastien L. V., Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the beautiful design of our hotel, the comfort of your room, and our indoor pool. However, we sincerely regret to learn that your breakfast and Chocolate Hour experience did not meet expectations. Please accept our sincere apologies for the lack of freshness and quality in some of the food items. Your comments regarding the pastries, viennoiseries, and particularly the sliced boiled eggs are very concerning. We take food safety and hygiene extremely seriously, and this has been immediately addressed with our culinary team for urgent review and corrective action. Your observations are invaluable in helping us improve. We truly appreciate your honesty and would love the opportunity to deliver a much better experience on your next stay. Should your travels bring you back to Hanoi, please do not hesitate to contact me directly — it would be our pleasure to ensure a much more enjoyable and satisfying visit. Warm regards, Frank Le (Mr.) Guest Experience Manager Mövenpick Living West Hanoi

Dear Isa, Thank you very much for sharing your detailed impressions of your recent business stay at Mövenpick Living West Hanoi. We are delighted to know that you found your room comfortable, the bed especially restful, and our team attentive throughout your visit. Your recognition as a Gold member of the ALL – Accor Live Limitless programme is greatly appreciated, and it is our pleasure to provide a welcoming and seamless experience for our loyal guests. At the same time, I would like to extend my sincere apologies for the disappointment you experienced with our room service. It is clear that the quality and flavor of the meal did not meet your expectations or the standards you rightly associate with a five-star hotel. Please be assured that your comments have been shared with our culinary team for immediate review and improvement. Additionally, we regret that a welcome drink and room upgrade were not extended to you during your stay. We are currently reviewing our internal procedures to ensure such benefits are consistently offered to our Gold status guests moving forward. Your thoughtful feedback helps us grow and improve, and we truly hope to have the opportunity to welcome you back soon, for a stay that fully reflects the high standards you deserve. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. Philippe, Thank you sincerely for your generous review and for taking the time to share your experience following your stay at Mövenpick Living West Hanoi. We are truly honored by your kind words, especially coming from someone who travels frequently and has experienced many five-star properties. It brings us great pride to know that our team’s warmth, the comfort of our rooms, and the quality of our dining offerings contributed to making your visit remarkable. Your special mention of our check-in manager’s efficiency and the kindness of our hotel manager is greatly appreciated. I will be sure to pass along your compliments to the team—they will be deeply encouraged by your recognition. We hope to welcome you again soon and provide you with another flawless experience in Hanoi. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. F., Thank you sincerely for your recent feedback and for choosing Mövenpick Living West Hanoi for your business trip. We deeply value the time and thought you have dedicated to sharing your impressions with us, particularly regarding the swimming pool area. Your constructive suggestions on improving the pool temperature and displaying water test results have been taken to heart, and we truly appreciate your ongoing engagement to help us enhance the guest experience. It is through detailed and thoughtful feedback like yours that we are able to continuously improve the quality of our services. We also take note of your other comments, including the check-out process and WiFi connectivity, and will be working closely with the relevant teams to address these areas. As a Diamond member of ALL – Accor Live Limitless, your loyalty means a great deal to us, and it is always our goal to ensure that each of your stays is as comfortable and enjoyable as possible. We look forward to welcoming you back again soon, and hope to delight you with the improvements you have helped inspire. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. N., Thank you for taking the time to share your detailed feedback about your recent stay with us at Mövenpick Living West Hanoi. We are delighted to hear that you had such a positive experience and appreciated the convenience of our location, the comfort of our rooms, and the exceptional service provided by our team. Your kind words about our staff and facilities truly mean a lot to us, as we strive to provide every guest with a memorable and flawless stay. It’s wonderful to know that your check-in, check-out, WiFi, and cleanliness all met your expectations perfectly. We are also pleased to see your satisfaction with our sustainable development initiatives, as we are committed to creating a positive impact on the environment and our community. As a valued ALL – Accor Live Limitless member, we are thrilled that your experience reflects the high standards we aim to provide for all our loyalty members. Thank you for recommending our hotel and loyalty programme so highly. We sincerely hope to welcome you back for another perfect stay in the near future. Should you have any specific preferences or requests for your next visit, please do not hesitate to let us know. Warm regards, Tom N. (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. F., Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the inconveniences you encountered during your recent stay. We deeply regret that the key card system did not function as expected and that the issue with your room door was not resolved swiftly, causing you unnecessary frustration. This is certainly not the standard we aim to uphold. Furthermore, we acknowledge your concerns regarding the room's ventilation, and we regret that a suitable solution was not offered during your stay. Please rest assured that we will take immediate steps to investigate and address this matter to ensure a more comfortable experience for future guests. Regarding the pool temperature, we appreciate your suggestion, and we will certainly explore ways to enhance the guest experience by adjusting it. We also recognize the importance of effective communication and will be enhancing our team's proficiency in English to better assist our international guests. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to welcome you back to Movenpick Living West Hanoi, where we are committed to providing you with the exceptional service and comfort you deserve. Yours sincerely, Tom Nguyen (Mr.) Hotel Management Team Movenpick Living West Hanoi

Dear Mrs. C., Thank you for sharing your thoughts with us. We are absolutely delighted to hear that your stay at Mövenpick Living West Hanoi left such a positive impression on you, and we truly appreciate the perfect 100/100 rating. It's fantastic to know that our team was able to make you feel so welcome throughout your stay. We believe that a warm, friendly atmosphere is essential, and it means a lot to hear that we succeeded in creating that experience for you every day. Your feedback about our staff's attention and warmth is truly appreciated. Additionally, we are pleased that you took note of our sustainable development initiatives. We're committed to improving these efforts, and it's great to hear that they resonated with you during your time here. We truly value your loyalty as a member of the Accor Live Limitless program and can't wait to have the opportunity to welcome you back to Mövenpick Living West Hanoi soon for another outstanding stay. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr/Mrs. M., Thank you so much for taking the time to share your wonderful feedback about your stay at Mövenpick Living West Hanoi. It is truly heartwarming to know that you were pleased with the warm and efficient service provided by our team, the comfort of your room, and the quality of our breakfast buffet. Your kind words are a great source of motivation for us to continue delivering exceptional experiences to our guests. We sincerely hope to have the pleasure of welcoming you back during your future visits to Hanoi. Should you have any special requests for your next stay, please do not hesitate to let us know so we can ensure everything is perfect for you. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi