Mövenpick Living West Hanoi 5 étoiles

Dear Isa, Thank you very much for sharing your detailed impressions of your recent business stay at Mövenpick Living West Hanoi. We are delighted to know that you found your room comfortable, the bed especially restful, and our team attentive throughout your visit. Your recognition as a Gold member of the ALL – Accor Live Limitless programme is greatly appreciated, and it is our pleasure to provide a welcoming and seamless experience for our loyal guests. At the same time, I would like to extend my sincere apologies for the disappointment you experienced with our room service. It is clear that the quality and flavor of the meal did not meet your expectations or the standards you rightly associate with a five-star hotel. Please be assured that your comments have been shared with our culinary team for immediate review and improvement. Additionally, we regret that a welcome drink and room upgrade were not extended to you during your stay. We are currently reviewing our internal procedures to ensure such benefits are consistently offered to our Gold status guests moving forward. Your thoughtful feedback helps us grow and improve, and we truly hope to have the opportunity to welcome you back soon, for a stay that fully reflects the high standards you deserve. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. Philippe, Thank you sincerely for your generous review and for taking the time to share your experience following your stay at Mövenpick Living West Hanoi. We are truly honored by your kind words, especially coming from someone who travels frequently and has experienced many five-star properties. It brings us great pride to know that our team’s warmth, the comfort of our rooms, and the quality of our dining offerings contributed to making your visit remarkable. Your special mention of our check-in manager’s efficiency and the kindness of our hotel manager is greatly appreciated. I will be sure to pass along your compliments to the team—they will be deeply encouraged by your recognition. We hope to welcome you again soon and provide you with another flawless experience in Hanoi. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. F., Thank you sincerely for your recent feedback and for choosing Mövenpick Living West Hanoi for your business trip. We deeply value the time and thought you have dedicated to sharing your impressions with us, particularly regarding the swimming pool area. Your constructive suggestions on improving the pool temperature and displaying water test results have been taken to heart, and we truly appreciate your ongoing engagement to help us enhance the guest experience. It is through detailed and thoughtful feedback like yours that we are able to continuously improve the quality of our services. We also take note of your other comments, including the check-out process and WiFi connectivity, and will be working closely with the relevant teams to address these areas. As a Diamond member of ALL – Accor Live Limitless, your loyalty means a great deal to us, and it is always our goal to ensure that each of your stays is as comfortable and enjoyable as possible. We look forward to welcoming you back again soon, and hope to delight you with the improvements you have helped inspire. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. N., Thank you for taking the time to share your detailed feedback about your recent stay with us at Mövenpick Living West Hanoi. We are delighted to hear that you had such a positive experience and appreciated the convenience of our location, the comfort of our rooms, and the exceptional service provided by our team. Your kind words about our staff and facilities truly mean a lot to us, as we strive to provide every guest with a memorable and flawless stay. It’s wonderful to know that your check-in, check-out, WiFi, and cleanliness all met your expectations perfectly. We are also pleased to see your satisfaction with our sustainable development initiatives, as we are committed to creating a positive impact on the environment and our community. As a valued ALL – Accor Live Limitless member, we are thrilled that your experience reflects the high standards we aim to provide for all our loyalty members. Thank you for recommending our hotel and loyalty programme so highly. We sincerely hope to welcome you back for another perfect stay in the near future. Should you have any specific preferences or requests for your next visit, please do not hesitate to let us know. Warm regards, Tom N. (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. F., Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the inconveniences you encountered during your recent stay. We deeply regret that the key card system did not function as expected and that the issue with your room door was not resolved swiftly, causing you unnecessary frustration. This is certainly not the standard we aim to uphold. Furthermore, we acknowledge your concerns regarding the room's ventilation, and we regret that a suitable solution was not offered during your stay. Please rest assured that we will take immediate steps to investigate and address this matter to ensure a more comfortable experience for future guests. Regarding the pool temperature, we appreciate your suggestion, and we will certainly explore ways to enhance the guest experience by adjusting it. We also recognize the importance of effective communication and will be enhancing our team's proficiency in English to better assist our international guests. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to welcome you back to Movenpick Living West Hanoi, where we are committed to providing you with the exceptional service and comfort you deserve. Yours sincerely, Tom Nguyen (Mr.) Hotel Management Team Movenpick Living West Hanoi