Mövenpick Living West Hanoi 5 étoiles

Note Avis clients (Note ALL) 4.7/5 337 avis

Mövenpick Living West Hanoi - Image 1
Mövenpick Living West Hanoi - Image 2
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Description

Les plus de l'hôtel

  • L'association de touches modernes et traditionnelles

  • Piscine d'eau salée intérieure

  • Choix varié d'hébergements

  • Salle de bal exceptionnelle sans piliers avec écran LED de 20 m² et plafond de 5 m de hauteur

  • Potential location for your successful business

Nos hébergements

Localisation de l'hôtel

Mövenpick Living West Hanoi

21 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District
100000 HANOÏ
Vietnam

GPS:21.03113, 105.78163

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.7/5  337 avis

Note Avis clients 1.5/5

Anonyme Professionnel - Avis confirmés ALL

Beaucoup de problèmes dans cet hotel: -cartes pour ouvrir la porte à recharger plusieures fois par jour -impossible d'ouvrir la porte de la chambre me avec l'assistance de la réception. Incident qui a duré 1 heure. -mauvaise ventilation de la chambre. Aucune solution trouvée par le personnel de l hotel -eau de la piscine trop froide. Un effort pourrait être fait pour augmenter la température de qq degrés. -personnel de l'hôtel avec un niveau d'anglais trop basique.

Dear Mr. F., Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the inconveniences you encountered during your recent stay. We deeply regret that the key card system did not function as expected and that the issue with your room door was not resolved swiftly, causing you unnecessary frustration. This is certainly not the standard we aim to uphold. Furthermore, we acknowledge your concerns regarding the room's ventilation, and we regret that a suitable solution was not offered during your stay. Please rest assured that we will take immediate steps to investigate and address this matter to ensure a more comfortable experience for future guests. Regarding the pool temperature, we appreciate your suggestion, and we will certainly explore ways to enhance the guest experience by adjusting it. We also recognize the importance of effective communication and will be enhancing our team's proficiency in English to better assist our international guests. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to welcome you back to Movenpick Living West Hanoi, where we are committed to providing you with the exceptional service and comfort you deserve. Yours sincerely, Tom Nguyen (Mr.) Hotel Management Team Movenpick Living West Hanoi

Une impression formidable avec le personnel ici.

Note Avis clients 5.0/5

C. En famille - Avis confirmés ALL

Les employés nous accueillent chaleureusement chaque jour lorsque nous rentrons de nos sorties, ce qui est vraiment impressionnant.

Dear Mrs. C., Thank you for sharing your thoughts with us. We are absolutely delighted to hear that your stay at Mövenpick Living West Hanoi left such a positive impression on you, and we truly appreciate the perfect 100/100 rating. It's fantastic to know that our team was able to make you feel so welcome throughout your stay. We believe that a warm, friendly atmosphere is essential, and it means a lot to hear that we succeeded in creating that experience for you every day. Your feedback about our staff's attention and warmth is truly appreciated. Additionally, we are pleased that you took note of our sustainable development initiatives. We're committed to improving these efforts, and it's great to hear that they resonated with you during your time here. We truly value your loyalty as a member of the Accor Live Limitless program and can't wait to have the opportunity to welcome you back to Mövenpick Living West Hanoi soon for another outstanding stay. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Super séjour

Note Avis clients 5.0/5

Anonyme En couple - Avis confirmés ALL

Excellent accueil souriant et efficace. Chambre parfaite, très confortable. Excellent buffet de petit déjeuner. Merci

Dear Mr/Mrs. M., Thank you so much for taking the time to share your wonderful feedback about your stay at Mövenpick Living West Hanoi. It is truly heartwarming to know that you were pleased with the warm and efficient service provided by our team, the comfort of your room, and the quality of our breakfast buffet. Your kind words are a great source of motivation for us to continue delivering exceptional experiences to our guests. We sincerely hope to have the pleasure of welcoming you back during your future visits to Hanoi. Should you have any special requests for your next stay, please do not hesitate to let us know so we can ensure everything is perfect for you. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Parfait

Note Avis clients 5.0/5

Anonyme En couple - Avis confirmés ALL

Nous ne sommes restés qu'une nuit mais notre séjour fut très bon du début à la fin. La réception et la restaurant ont été très accueillants. Un très bon sens du service dans cet établissement. De plus les chambres sont très agréables et propres.

Dear Ms. Anais H., Bonjour. We very much appreciate your comments regarding your stay at the Mövenpick Living West Hanoi. It's our pleasure and honor to learn that you had a great experience and satisfied with hotel room facilities, cleanliness, services & staff. At Mövenpick, we always strive to create the best moment to all valued guests and that is rewarded by your positive feedback and satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. May the new week bring you joy, luck & positive energy. Kindest regards, Jessica Ninh Guest Experience Manager

D'autres internautes évaluent notre hôtel

  • 112 avis 7/10 Site
  • 251 avis 8.9/10 Chambre
  • 336 avis 9.5/10 Service
  • 141 avis 9.6/10 Propreté
  • 118 avis 8/10 Petit déjeuner
  • 117 avis 9.2/10 Confort
  • 102 avis 9.7/10 Ambiance
  • 90 avis 8.7/10 Installations

Dispensé par Trustyou

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