Novotel Hanoi Thai ha 5 étoiles

Note Avis clients (Note ALL) 4.4/5 713 avis

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Novotel Hanoi Thai ha - Image 1
Novotel Hanoi Thai ha - Image 2
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2 Thai Ha Street, Dong Da District, 100000 HANOÏ, Vietnam

Description

Les plus de l'hôtel

  • Chaque chambre offre une vue sur la ville, bureau, minibar, TV LED, coffre et WIFI.

  • Chaque appartement est doté d'une cuisinière, lave-linge/sèche-linge, micro-ondes et canapé.

  • L'hôtel est situé au c?ur d'Hanoï. Idéal pour les voyageurs d'affaires et de loisirs.

Nos hébergements

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Localisation de l'hôtel

Novotel Hanoi Thai ha

2 Thai Ha Street, Dong Da District
100000 HANOÏ
Vietnam

GPS:21.009454, 105.824302

Téléphone
Fax +84 24 3857 5588

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

FOOD EXCHANGE

Le Food Exchange a un décor moderne, de hauts plafonds et de grandes fenêtres baignées de lumière naturelle. Il propose une grande variété de plats vietnamiens et internationaux. Ouvert jour et nuit.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  713 avis

Note TripAdvisor  4.0/5  40 avis

Note Avis clients 0.5/5

Anonyme En couple - Avis confirmés ALL

Après un voyage de 15 h et malgré une réservation faite 1 mois à l’avance on nous a fait patienter 1h30 devant la réception puis nous avons enfin rejoint notre chambre et avons constaté une odeur nauséabonde et un mauvais écoulement de l’eau qui a chaque douche inondait la chambre à bannir

Dear Mr. Cecile, Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations and sincerely apologize for the inconvenience caused. We understand that after a long 15-hour journey, you experienced a delay in receiving your room, as well as issues with its condition, including an unpleasant smell and poor water flow. Please accept our heartfelt apologies for this experience. Ensuring our guests’ comfort and satisfaction is always our top priority, and it is disappointing to hear we fell short in this instance. We would also like to provide clarity on the matter regarding your booking. The reservation was originally made under a special staff rate, which as per policy, requires proper certification to be honored. As this was unavailable, our team worked to offer you an alternative family rate to accommodate your stay. Korean Manager Mr. An promptly addressed this and ensured the resolution was reached within 30 minutes, though we regret if the wait felt longer given the circumstances. Please know that we take your concerns seriously and are reviewing our processes to ensure such situations are handled more efficiently and effectively in the future. We hope you will give us another opportunity to restore your trust and provide you with the excellent service you deserve. Should you have any further concerns or require assistance, please feel free to contact me directly at Ti… Best regards, Novotel Hanoi ThaiHa Management team.

Fantastic hotel in Hanoi

Note TripAdvisor 5.0/5

Huckleberry Escapade entre amis - Avis TripAdvisor

Pros: the rooms are fantastic. We have now stayed here 4 separate times on our trip and stayed in 2 types of rooms. The beds are super comfortable, it has blackout blinds, the bathroom is great with a rain shower and a great toilet. The laundry in room and great and the luggage room is excellent. The views are great. Cons: fees cons but a few things to improve would be the breakfast buffet coffee, add a top floor bar, add a hot tub beside the pool. The location is a little far from the old quarter but it’s easy to take a grab. Overall we had a fantastic stay and the staff were super friendly, helpful and really nice. I would recommend this hotel to almost anyone.

Top hotel

Note Avis clients 3.5/5

Philippe L. Professionnel - Avis confirmés ALL

Hotel bien situé et très professionnel. Personnel attentionné et compétent. Un bémol toutefois: le temps d'attente pour un taxi est vraiment trop long. A revoir par l'hôtel.

Average hotel

Note TripAdvisor 4.0/5

Leo C Avis TripAdvisor

Good hotel with studio and small apartment for family. I am Gold member Accor so I thought I can have free checkin early but the hotel still charged me fee because I checkin at 9:30am. I stayed there 2 times but no upgrate for room. Even I booked another 3 rooms for my family but no upgrate. Stay here I couldnt have any benefit as a Gold member so I feel abit bad. Food in third floors was not nice and always like this since the first time I stayed. Cleaning room so quick and usually not upload toilet paper and not empty bin. Anyway I want to say thank you to all room service and staffs there they supported us and always friendly during we stayed

불친절 거짓말 하는 직원들과 검은 곰팡이가 가득한 더러운 수영장

Note TripAdvisor 1.0/5

Sunny S En famille - Avis TripAdvisor

장기출장이나 키친과 세탁이 필요한 분들이면 수영장안쓴다 생각하고 묶을만 할것 같아요. 아이가 있거나 수영장 사용계획이 있으시다면 오지마세요. 직원들 영어구사 잘못하고. (짐작하고 pool 만 듣고 내얘긴 듣지도 않고 다른 소리함) 수영장 곰팡이, 깨진타일 한번도 갈지 않은것 같은 더러운물, 청소를 안한지오래되어 미끄러운 바닥, 컴플레인하니 보수중이라고 ㅎㅎ 체크인할때 그런말없었고 수영장 이용한다니 안내해줘놓고?? 어이상실. 수영장 매일 이용할 계획이라 개선이 내일까지 어렵다면 호텔 바꾸고 싶다고 했으나 낼 아침까지 하겠다 우김.. 물론 전혀 개선안됌. 방으로 콜백 달라 했으나 아무도 안함. 매니저도 마찬거지.. 결국 지내는동안 수영장 계속 못썼고 보상도 없었음. 추후 돌아와서 헤드쿼터에 항의메일썼더니 간신히 리워드 포인트 줌..절대비추 가지마세요..중국,한국 단체관광객도 너무 많고 너무 성의없고..저 심지어 유료 멤버쉽&티어 있는데도 이런대우.. 암튼 비추합니다. 애 안다쳤기에 다행이예요. 애가 먹을만한 메뉴도 부족해요. 방은 폭이좁고 긴형태고 좀 어둡고 답답한 감이있어요. 하드웨어가 오래된것 같습니다.

Dear Sunny S, Thank you for taking time to share your review, As already shared by the Accor's Guest Relations' team - we are sincerely sorry for the inconvenience caused to your stay due to our Swimming Pool being out of order following the typhoon that impacted North Vietnam in early September. We have acknowledged that our team should have provided a better response and provided compensation in line with Accor's proposal & your request. Once again, please accept our sincere apologies,

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 175 avis 7.7/10 Site
  • 391 avis 8/10 Chambre
  • 369 avis 8.5/10 Service
  • 136 avis 8.7/10 Petit déjeuner
  • 131 avis 8.2/10 Propreté
  • 112 avis 7.5/10 Installations
  • 68 avis 6.9/10 Qualité/prix
  • 19 avis 7.4/10 Piscine

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