Novotel Hanoi Thai ha 5 étoiles

Note Avis clients (Note ALL) 4.5/5 621 avis

Novotel Hanoi Thai ha - Image 1
Novotel Hanoi Thai ha - Image 2
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Description

Les plus de l'hôtel

  • Chaque chambre offre une vue sur la ville, bureau, minibar, TV LED, coffre et WIFI.

  • Chaque appartement est doté d'une cuisinière, lave-linge/sèche-linge, micro-ondes et canapé.

  • L'hôtel est situé au c?ur d'Hanoï. Idéal pour les voyageurs d'affaires et de loisirs.

Nos hébergements

Réserver cet hôtel

Localisation de l'hôtel

Novotel Hanoi Thai ha

2 Thai Ha Street, Dong Da District
100000 HANOÏ
Vietnam

GPS:21.009454, 105.824302

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

FOOD EXCHANGE

Le Food Exchange a un décor moderne, de hauts plafonds et de grandes fenêtres baignées de lumière naturelle. Il propose une grande variété de plats vietnamiens et internationaux. Ouvert jour et nuit.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  621 avis

Note TripAdvisor  4.2/5  42 avis

Good option in Hanoi, some improvement opportunities

Note TripAdvisor 4.0/5

RvMDl Avis TripAdvisor

호텔

Note TripAdvisor 5.0/5

lee k Avis TripAdvisor

Note Avis clients 0.5/5

Anonyme En couple - Avis confirmés ALL

Dear Mr. Cecile, Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations and sincerely apologize for the inconvenience caused. We understand that after a long 15-hour journey, you experienced a delay in receiving your room, as well as issues with its condition, including an unpleasant smell and poor water flow. Please accept our heartfelt apologies for this experience. Ensuring our guests’ comfort and satisfaction is always our top priority, and it is disappointing to hear we fell short in this instance. We would also like to provide clarity on the matter regarding your booking. The reservation was originally made under a special staff rate, which as per policy, requires proper certification to be honored. As this was unavailable, our team worked to offer you an alternative family rate to accommodate your stay. Korean Manager Mr. An promptly addressed this and ensured the resolution was reached within 30 minutes, though we regret if the wait felt longer given the circumstances. Please know that we take your concerns seriously and are reviewing our processes to ensure such situations are handled more efficiently and effectively in the future. We hope you will give us another opportunity to restore your trust and provide you with the excellent service you deserve. Should you have any further concerns or require assistance, please feel free to contact me directly at Ti… Best regards, Novotel Hanoi ThaiHa Management team.

Top hotel

Note Avis clients 3.5/5

Philippe L. Professionnel - Avis confirmés ALL

불친절 거짓말 하는 직원들과 검은 곰팡이가 가득한 더러운 수영장

Note TripAdvisor 1.0/5

Sunny S En famille - Avis TripAdvisor

Dear Sunny S, Thank you for taking time to share your review, As already shared by the Accor's Guest Relations' team - we are sincerely sorry for the inconvenience caused to your stay due to our Swimming Pool being out of order following the typhoon that impacted North Vietnam in early September. We have acknowledged that our team should have provided a better response and provided compensation in line with Accor's proposal & your request. Once again, please accept our sincere apologies,

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 206 avis 8.1/10 Site
  • 420 avis 8.1/10 Chambre
  • 413 avis 8.1/10 Service
  • 155 avis 8.7/10 Petit déjeuner
  • 134 avis 8.5/10 Propreté
  • 71 avis 6.7/10 Qualité/prix

Dispensé par Trustyou

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