Dear Valued Guest, Thank you very much for sharing your kind words following your recent stay at Fairmont Hanoi. It is wonderful to know that you and your family enjoyed your time with us, and especially that the warmth and attentiveness of our team made such a positive impression. Your perfect scores across your stay are incredibly encouraging, and we are truly grateful for your continued trust in us. It is an even greater pleasure to know that we will have the opportunity to welcome you back again soon. We are very much looking forward to seeing you and your family again and hope that your next stay will bring even more wonderful moments. Until then, thank you once again for your continued support. It will be our pleasure to welcome you back to Fairmont Hanoi very soon. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing your wonderful feedback. We are truly delighted to know that you and your partner had such an enjoyable stay with us. It is especially rewarding to hear that the professionalism of our team, the comfort of your room, and the tranquil experience at our spa all contributed to a memorable visit. As an ALL member, your trust and loyalty mean a great deal to us. We are honored to have had the opportunity to welcome you and are grateful for your perfect ratings across so many aspects of your stay. Your kind recognition is a wonderful source of encouragement for our entire team. Thank you once again for your recommendation and support. We look forward to welcoming you back to Fairmont Hanoi and creating many more memorable moments together. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Ms. O., Warm greetings from Fairmont Hanoi! Thank you so much for choosing our home for your recent retreat and taking the time to share indeed heartfelt compliment. It is much to my delights learning that you have thoroughly enjoyed your stay and the genuine care of our team member has made dear impression on you. Rest assured that I will share your kind words with our entire team, which will be a great back slap to their dedications If your travel plans ever bring you to Hanoi in the future, our team and I wish to accompany you again on another inspiration trip and to provide your with even more fond memories of Hanoi! Yours Sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Mr. D., Thank you so much for your wonderful review and for your generous compliments. We are truly delighted to know that every aspect of your stay from the comfort of your room and attentive service to the cuisine and spa experience exceeded your expectations. Your kind words describing our hotel as “a new gem” in Hanoi mean a great deal to all of us. We are especially pleased that you appreciated the responsiveness of our team, as delivering thoughtful and personalized service is at the heart of everything we do. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back for another exceptional experience in the near future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Mr. A., Warm greetings from Fairmont Hanoi! Thank you so much for taking the time to complete our post stay review. It is much to my delights learning that you have thoroughly enjoyed your stay and the genuine care of our team member has made dear impression on you. Rest assured that I will share your kind words with our entire team, which will definitely make their days. Again, we much appreciate your encouragement and look forward to welcoming you back to our hotel in a very near future! Yours Sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Mr. M., Thank you for sharing your detailed feedback following your recent stay with us at Fairmont Hanoi! We are delighted to hear that your arrival experience and check-in were seamless, and that you appreciated the upgrade. It is also wonderful to know that you enjoyed the complimentary breakfast benefits as part of your Accor membership, as well as the comfort of your room and its amenities. Thank you so much for your loyalty! Your kind words regarding our attentive team across the property are truly appreciated and will be shared with them as encouragement. At the same time, we thank you for your constructive comments regarding the breakfast service. We really appreciate if you could share more details to us via email li… It was a pleasure having you with us, and we look forward to welcoming you back for another enjoyable stay. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Mr. C., Thank you very much for sharing such a lovely review of your recent stay with us. We are delighted to know that you had a truly wonderful experience and that our location helped you make the most of your first days in Vietnam. It is especially rewarding to hear that our team’s kindness and attention to detail made a positive impression throughout your stay. We are also pleased that you enjoyed our breakfast offering and found it to be a refined and high-quality experience. It is wonderful to know that our spa and rooftop pool provided a relaxing escape after your time exploring the city. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share them. We look forward to welcoming you back to Fairmont Hanoi for another memorable stay in the future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Mr. T., We truly appreciate your wonderful feedback! It is fantastic to know that you enjoyed your stay and that our team could make your experience memorable. Your support encourages us to keep striving for excellence every day. We can’t wait to have the pleasure of hosting you again. Best regards, Tran Khanh Ha Front Office Manager

Dear Mr. S., Thank you for sharing your feedback following your stay at Fairmont Hanoi. We are delighted to hear that you found our facilities exceptional and that our team delivered extraordinary service throughout your visit. Your understanding regarding the minor issues during our opening phase is greatly appreciated, and your encouraging words are a wonderful motivation for our entire team. We look forward to welcoming you back soon for an even more seamless and enjoyable experience, where we aim to exceed your expectations in every way. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Mr. R., Thank you for sharing your detailed feedback. We’re very glad to hear that you were satisfied with your stay overall and found the hotel comfortable. At the same time, we sincerely apologize for the inconveniences you experienced. We acknowledge that some facilities such as the rooftop terrace were still being completed during your visit, and we regret the noise and disruption this caused. We also take your comments about the odors in the lobby and cafeteria seriously, and we are actively addressing these issues to ensure a more pleasant environment for our guests. Additionally, we understand how external construction noise can impact your experience, and we truly appreciate your patience and understanding. Your feedback is extremely valuable to us as we continue to improve. We hope to have the opportunity to welcome you back in the future for a much smoother and more enjoyable stay. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Mrs. F., Thank you so much for your beautiful and generous review. I am truly delighted to read that your stay with us was such a memorable one, and that you appreciated the elegance and refinement of the hotel. It’s wonderful to know that your suite, the spacious bathroom, as well as our breakfast, spa, and pool all contributed to such a fantastic experience. Most importantly, your kind words about our team mean a great deal to us. I will personally share your heartfelt compliments with everyone, especially with Ms. Celine Nguyen. She will be so pleased to know that her care and dedication made such a positive impact on your stay. Thank you once again for your trust and for choosing to stay with us. We truly look forward to welcoming you back for another exceptional experience in the near future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Mrs. Morreau, It is wonderful to hear that you choosed Fairmont Hanoi for your first trip to Hanoi. We are truly pleased to know that your stay was a comfortable and enjoyable one. It is especially wonderful to hear that our team’s friendliness and professionalism made a positive impression, and that the conceirge's recommendations for sightseeing and excursions helped you make the most of your time in the city. Your kind words are a great encouragement to all of us, and we sincerely hope to have the pleasure of welcoming you back to Fairmont Hanoi on your next visit. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

Dear Ms. V., Thank you very much for sharing your wonderful feedback. We are truly honored by your kind words and delighted to hear that your experience at our hotel left such a positive impression. It brings us great joy to know that our team’s attentiveness and warmth contributed to making your stay so enjoyable. Every member of our staff strives to provide genuine, heartfelt service, and hearing that our efforts resonated with you is both inspiring and motivating for all of us. Your recognition of our hotel’s ambiance, amenities, and the care we put into every detail means a great deal. Reviews like yours give our team renewed energy and a real sense of purpose, reminding us why we are so passionate about creating memorable experiences for our guests. We are sincerely grateful for your support and look forward to welcoming you back soon, so we can continue to exceed your expectations. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager