Cher Nicolas C., Nous vous remercions pour votre évaluation élogieuse et vos commentaires positifs sur notre hôtel et notre équipe. Il est gratifiant de savoir que vous avez apprécié votre séjour, la qualité de nos services et le confort de votre chambre. Cordialement, Nguyen The Quang Responsable de la Réception

Madame Siu, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience au Grand Mercure Hanoi. Nous sommes ravis que notre emplacement, la propreté, ainsi que la décoration moderne aient su vous satisfaire. Votre reconnaissance envers le professionnalisme et la gentillesse de notre équipe nous touche particulièrement. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un autre séjour des plus agréables. Cordialement, Nguyen The Quang Front Office Manager Grand Mercure Hanoi

Dear Mr. Benjamin A. Z. G., Thank you very much for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our beautiful rooftop and convenient location. We look forward to welcoming you back to G. Mercure Hanoi for another excellent experience. Warm regards, Nguyen The Quang Front Office Manager G. Mercure Hanoi

Dear Mr. G., Thank you very much for your kind words and wonderful review. We are delighted to hear that you found our staff adorable and our welcome impeccable. It is our pleasure to offer you a charming blend of traditional Vietnamese style and modern comfort, and we are glad you enjoyed the well-equipped rooms and the rooftop with its beautiful city view. We are especially pleased that our team could assist you with the late shower after you collected your luggage-it is always our goal to make your stay as comfortable and convenient as possible. It warms our hearts to know that your family loved the three nights spent in Hanoi with us. We truly appreciate your feedback and look forward to welcoming you and your family back to Grand Mercure Hanoi in the near future. Warm regards, Nguyen The Quang Front Office Manager

Dear Mr. Patrice, Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon. Best regards, Hannah Phan Guest Experience Manager

Dear Ms. F., Thank you for your wonderful feedback! We’re delighted that you enjoyed the warm welcome, attentive service, and peaceful retreat our hotel offers amidst the city’s energy. It’s fantastic to hear that you appreciated the high-end amenities, from the rooms and business center to the rooftop bar and spa. Your kind words mean a lot to our team, and we truly appreciate your recommendation. We look forward to welcoming you back for another perfect stay! Best regards, Hannah Phan Guest Experience Manager

Dear Mr. B., Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon. Best regards, Hannah Phan Guest Experience Manager

Dear Mr. T., Thank you for your kind words and for sharing your experience at Grand Mercure Hanoi. We are delighted to hear that you appreciated our warm and efficient reception team, as well as the elegant and locally inspired design of our spacious rooms. Our central location near the Temple of Literature is indeed a highlight, and we are pleased that it contributed to your enjoyable stay and ease of exploration. Your recognition means a lot to us, and we truly appreciate your trust in our hotel. We look forward to welcoming you back for another exceptional stay in the future. Best regards, Hannah Phan Guest Experience Manager

Dear Mr. B., Thank you for your wonderful feedback! We are thrilled to hear that you had a very good experience at our hotel, and we truly appreciate your kind words about both our facilities and services. It's always a pleasure to know that our team was able to contribute to making your stay memorable. We look forward to welcoming you back for another exceptional experience in the future! Best regards, Hannah Phan Guest Experience Managerrrrr

Dear Mr. Ki Patrick Mary Thierry L., Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated the tranquil location and stylish decor of Grand Mercure Hanoi, offering a quiet retreat from the vibrant city center. We regret that the breakfast in the Executive Lounge did not fully meet your expectations and fell short compared to your experience at Grand Mercure Da Nang. Please know that we value your comments and will use them to further refine our services and offerings. We hope to have the opportunity to welcome you back and provide an even more satisfying experience in the future. Best regards, Hannah Phan Guest Experience Manager

Dear Mr. Laurent Raymond Germain F., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager