Mövenpick Living West Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 846 reviews

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Mövenpick Living West Hanoi - Image 1
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21 Duy Tan Street, Cau Giay Ward, 100000 HANOI, Vietnam

Description

Hotel extras

  • A combination of traditional and modern touches

  • Indoor Saltwater Swimming Pool

  • Diverse accommodation selection

  • Outstanding Ballroom with 20 sqm LED screen, no pillar and 5-metre-high ceiling

  • Potential location for your successful business

Our accommodation(s)

Hotel location

Mövenpick Living West Hanoi

21 Duy Tan Street, Cau Giay Ward
100000 HANOI
Vietnam

GPS:21.03113, 105.78163

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Executive Lounge

The Executive Lounge, located on the 9th floor, provides the exclusive offerings such as private breakfast, tea & coffee all-day refreshment and afternoon cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  846 reviews

Customer review rating 5.0/5

Lin C. G. N. T. Business - Confirmed reviews ALL

When I arrive at Movenpick Living West Hanoi, I was warmly welcomed and checked-in by Vince. He acknowledged my Platinum status. I dined in the Executive Lounge, and the attention and service was superb! Chef Tien, staff Huong and Marcus all were very friendly too. Food was good, Pho was delicious.

Customer review rating 1.0/5

Seungchan P. Business - Confirmed reviews ALL

1. Failure in Process and Communication I requested the Platinum laundry benefit by phone. I was instructed by your staff to complete a laundry request form. Please note that in my extensive experience with other Accor properties, I have never been required to complete such a form, nor was any explanation provided in this case. At check-in, I received: • no written instructions, • no explanation of the laundry benefit, • no information regarding cut-off times or delivery schedules. As a result of this lack of guidance, I was unable to request any additional laundry services thereafter. This represents a clear failure of your internal system and guest communication process. ⸻ 2. Unauthorized Modification of My Request and Improper Charge On the laundry request form, I clearly and explicitly wrote “Platinum Member Free Service Request.” Despite this, your staff unilaterally added handwritten text over my original writing, stating “Free normal laundry, non–dry cleaning,” and subsequently charged me for the service. I have photographic evidence of this modification. At checkout, I was charged for dry cleaning without my authorization or consent. ⸻ 3. Repeated and Unacceptable Deflection of Responsibility Your front desk staff repeatedly stated that: “You checked the dry-cleaning section, therefore the charge is valid,” and dismissed the matter as a “miscommunication.” This explanation is unacceptable. I explicitly stated my Platinum benefit entitlement both verbally and in writing. Despite this, your team failed to perform even a basic double-check before proceeding with the charge. Furthermore, the receipt itself does not clearly show the quantity I allegedly requested, further undermining the validity of the charge. Labeling this incident as “miscommunication” serves only to shift responsibility onto a Platinum member for what is clearly a hotel system and process failure. ⸻ 4. What the Hotel Should Have Done Given the circumstances, the correct course of action would have been: • to acknowledge the ambiguity, • to verify the request in light of the Platinum benefit, • and not to charge the guest. Instead, I was forced into an uncomfortable and prolonged discussion at the front desk and ultimately paid the charge solely to avoid further escalation and distress. ⸻ 5. Requested Resolution I am raising this matter not merely as a complaint, but as a request for accountability and improvement. I formally request: 1. A review of this incident and appropriate reimbursement or compensation for the improper charge 2. A thorough review of your Platinum laundry benefit procedures 3. Corrective training and system improvements to prevent recurrence I respectfully request a formal response before Christmas. As a customer who values the Accor brand, I hope this matter will be addressed seriously and resolved in a manner that restores trust and reflects the standards expected of a Platinum membership.

Dear Mr. P., Thank you for sharing your detailed feedback. We fully acknowledge your concerns and sincerely regret that your experience did not reflect the standards and clarity expected by our Platinum members. Your comments have been taken very seriously and have prompted immediate internal review, retraining, and process improvements to ensure clearer communication and more consistent delivery of Platinum benefits going forward. We truly value your loyalty to Accor and appreciate the opportunity your feedback gives us to improve. We hope to welcome you back in the future and provide you with the level of service and recognition you rightfully expect. Kind regards, Tom Hotel Management Team Mövenpick Living West Hanoi

Customer review rating 5.0/5

Ruan D. P. Solo - Confirmed reviews ALL

Had an amazing team of people helping with the whole stay and made it one of my favourite stays during my whole trip through Vietnam

Dear Valued Customer, Thank you very much for sharing such a wonderful and detailed review of your stay with us. We are truly delighted to know that your experience at Mövenpick Living West Hanoi became one of your favourite stays during your journey through Vietnam. Your kind words about our team’s genuine care—from the door staff and front desk to luggage assistance and local recommendations—mean a great deal to us and perfectly reflect the heartfelt hospitality we strive to deliver. We are also pleased to hear that the booking process was smooth and transparent, and that the recognition you received as an ALL Accor Gold member, including the welcome gift, room upgrade, and amenities, exceeded your expectations. Your positive feedback on our concierge service and sustainability initiatives is sincerely appreciated as well. Thank you once again for your trust and recommendation. We truly hope to have the pleasure of welcoming you back again in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 4.5/5

Richard H. B. Business - Confirmed reviews ALL

Everything was fine

Dear Valued Customer, Thank you very much for taking the time to share your feedback following your business stay with us. We are pleased to know that our location was convenient for your visit and that, overall, your stay met your expectations. We truly appreciate your positive ratings, which reflect a smooth and comfortable experience throughout your time with us. At the same time, we sincerely value your constructive comments regarding breakfast. Your feedback has been shared with our culinary team for careful review and improvement, as we continuously strive to enhance the quality and variety of our offerings. Thank you once again for your honest insights. We hope to have the opportunity to welcome you back to Mövenpick Living West Hanoi and provide an even better experience in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Customer review rating 5.0/5

Ethel J. B. Families - Confirmed reviews ALL

Our stay was amazing and we had a great experience. Everyone in the reception, managers, Kent, bonnie and Anne were very accommodating and fulfilled all of our request. Highly recommended and will definitely be back

Dear Valued Customer, Thank you very much for taking the time to share such a detailed and heartfelt review of your recent family stay with us. We are truly delighted to learn that you had an amazing experience at Mövenpick Living West Hanoi and that our reception team, managers, and colleagues—especially Kent, Bonnie, Annie, and Anne—made your stay so memorable. Your kind words about their attentiveness, flexibility, and genuine care are deeply appreciated and will certainly be shared with the entire team. We are also grateful for your recognition of the ALL Accor loyalty benefits extended during your stay. It is wonderful to know that the welcome amenities, room upgrade, dining experiences, Executive Lounge, and overall recognition met your expectations and contributed to such a positive stay. Your recommendation and your intention to return mean a great deal to us. It would be our pleasure to welcome you and your family back again for another enjoyable and memorable visit. Warm regards, Hotel Management Mövenpick Living West Hanoi

Other web-users rate our hotel

  • 187 reviews 7.5/10 Location
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  • 153 reviews 9.7/10 Vibe
  • 150 reviews 8.8/10 Amenities
  • 138 reviews 7.2/10 Breakfast

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