Thank you very much for choosing Mercure Urabandai Resort & Spa again and for sharing such a wonderful review of your stay. We are delighted to hear that you and your family enjoyed your time with us, particularly the spacious outdoor hot spring, our children’s activities, and the Halloween decorations on our beloved red cow. We are especially happy to know that it has become a favorite photo spot for your daughter and a special part of your family’s memories with us. Thank you also for your kind words regarding the room upgrade and the consideration shown by our hotel manager. We are glad that our Platinum member benefits, including the welcome amenity, complimentary breakfast, late check-out, and reserved dining tables, helped make your family stay more comfortable and enjoyable. We are pleased that you found the room clean and comfortable and enjoyed the dining options and our convenient location. We are sorry that the typhoon affected your autumn foliage experience, but we hope you will have another opportunity to enjoy the beautiful seasonal scenery of Urabandai on your next visit. We also appreciate your feedback regarding the Wi-Fi connection. We understand how frustrating it can be to experience delays when connecting, and we will share your comments as a reference for reviewing our internet service. Thank you once again for your continued loyalty and for recognizing the efforts of our team. We look forward to welcoming you, your family, and your friends back to Mercure Urabandai Resort & Spa for another memorable stay.

Thank you for choosing Mercure Urabandai Resort & Spa. We are delighted to hear that you appreciated the renovated and well-maintained facilities on the first floor, including the lobby and hot spring, and that you also enjoyed our lounge. On the other hand, we sincerely apologize that the aging condition of the guest rooms and upper floors did not meet your expectations. Your feedback is valuable and will be taken into consideration as we review future facility maintenance and renovation plans. Thank you for taking the time to share your honest feedback regarding our facilities, dining, and staff service. We take your comments seriously and will continue working to improve our services to provide a comfortable and satisfying stay for all our guests, including those staying for multiple nights. We hope to have the opportunity to welcome you back to Mercure Urabandai Resort & Spa in the future.

Thank you for choosing Mercure Urabandai Resort & Spa for your family holiday. We would also like to express our sincere gratitude for choosing to stay with us as an ALL Accor Platinum member. We are delighted to hear that you were pleased with our staff’s helpful service, breakfast, and the check-in and check-out experience. Your kind comments about our team are greatly appreciated and serve as an encouragement to all of us. However, we sincerely apologize that the worn carpets, aging room décor, and outdated furniture did not meet your expectations. We understand that the condition of guest rooms plays an important role in the overall comfort of a stay, and we take your feedback seriously. We will use your comments as valuable input when reviewing room maintenance and future facility improvements. We also regret that the dining options lacked variety during your stay and that the Wi-Fi signal was not sufficiently strong. Your feedback regarding our food selection and internet connectivity will be taken into consideration as we continue to review and improve our services. Thank you again for sharing your honest feedback. We are committed to enhancing our facilities and services to provide our guests with a more comfortable and enjoyable stay. We hope to have the opportunity to welcome you back to Mercure Urabandai Resort & Spa in the future.

この度はメルキュール裏磐梯リゾート＆スパをご利用いただき、誠にありがとうございます。 立地につきましてご評価いただき、ありがとうございます。 しかしながら、チェックイン時の対応により、ご不快な思いをおかけしましたこと、心よりお詫び申し上げます。特に、ラウンジでルームキーをお渡しする際のお名前の取り扱いにつきまして、プライバシーへの配慮が十分でなかったことを真摯に受け止めております。 お客様の個人情報を適切に取り扱い、安心してご滞在いただくことは、私どもにとって大切な責務でございます。 この度は貴重なご意見をお寄せいただき、誠にありがとうございました。

Thank you very much for choosing Mercure Urabandai Resort & Spa. We are delighted to hear that you enjoyed our food, the hospitality of our staff, and your time in the lounge. We sincerely appreciate your kind words about our team. We also thank you for your valuable feedback regarding the variety of activities available within the hotel. We will take your comments into consideration as we explore ways to enhance our services and provide more enjoyable experiences for our guests during their stay. We will continue striving to provide a comfortable and memorable experience through our dining, hospitality, and services. We look forward to welcoming you back to Mercure Urabandai Resort & Spa in the future.

Thank you very much for choosing Mercure Urabandai Resort & Spa and for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and gave us a high overall rating of 90/100. It is especially wonderful to know that you found our dinner excellent and that our friendly staff made a great impression on you. Your kind words are a great encouragement to our entire team. We will continue to strive to provide delicious dining experiences and warm, welcoming service so that every guest can enjoy a comfortable and memorable stay. We hope to have the pleasure of welcoming you back to Urabandai in the future. Our entire team looks forward to seeing you again.

Thank you very much for staying with us and for taking the time to share your kind review. We are delighted to hear that the room was larger than you expected and that you were pleased with it. Your positive comment is a great encouragement to our staff. We will continue striving to provide a comfortable and enjoyable stay for all our guests. We hope to have the pleasure of welcoming you again in the future. Thank you very much for your visit.

Thank you for staying at Mercure Urabandai Resort & Spa. We are very pleased to read your compliments about the hotel's ambiance and comfort, as well as our services, such as the evening welcome drink. We apologize for not providing coffee in your room and for not meeting your expectations. We also appreciate your suggestion to provide coffee or tea in the morning for guests who do not order breakfast. Your feedback will be a valuable reference for us as we consider ways to improve our services in the future. We will continue to strive to provide an even more comfortable hotel for our guests. We look forward to welcoming you again.

Thank you very much for staying with us and for sharing your honest feedback. We appreciate your suggestion regarding the ski wax area. Having it in reception may not be the most suitable location, and your idea of moving it to the drying room area is very constructive. We will review the layout and consider improvements to ensure both convenience and comfort for all guests. We sincerely apologize for the condition of the hallway carpets. Cleanliness is one of our top priorities, and your comment clearly indicates that we did not meet the expected standard. We will address this immediately with our housekeeping and maintenance teams. Regarding the lack of English TV channels, we understand your frustration, especially as we welcome many international guests. Your feedback is very valuable, and we will review our channel offerings to better accommodate overseas visitors. Finally, thank you for your kind words about our staff. We are truly pleased to hear that their service made a positive impression. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you again with a better overall experience.

Thank you for staying at Mercure Urabandai Resort & Spa. We were also delighted to read that you were pleased with the all-inclusive package, the lounge, and the buffet. We are particularly pleased to hear that you enjoyed the open-air bath amidst the snowy scenery, and that you were able to experience the winter charms unique to Urabandai. We hope that you and your family had a memorable stay. All of our staff will continue to work hard to provide you with stays that meet your expectations. We look forward to welcoming you back in a different season.

Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed the onsen and the free-flow service. Regarding breakfast, we appreciate your valuable suggestion. We understand that staying for six days with the same menu can feel repetitive, and your feedback will be shared with our culinary team as we consider menu variety and rotation for longer stays. We truly value your comments and hope to welcome you again for an even more enjoyable stay in the future.

Thank you very much for staying at Mercure Urabandai Resort & Spa. We are delighted to hear that you enjoyed our large onsen bath and had a pleasant stay with us. We are also glad that you liked the welcome gift. Your kind words mean a lot to us, and we truly appreciate your intention to return. We look forward to welcoming you back again in the future.

Thank you very much for your kind words. We are delighted to hear that our receptionist’s warm welcome made your late arrival more comfortable. It’s wonderful to know you enjoyed your stay, even with its simplicity. We also appreciate your suggestion regarding the lounge opening in the morning for coffee. Feedback like yours helps us consider ways to make our guests’ experience even more enjoyable. We hope to have the pleasure of welcoming you again on your next visit.

Thank you very much for staying with us and for sharing your impressions. We’re glad to hear that you enjoyed the food, snacks, and free-flow drinks—it’s wonderful to know these helped make your stay enjoyable. At the same time, we understand that our facilities are showing their age, and we truly appreciate your honest feedback. We’ll continue working on improvements so that both the dining experience and the overall comfort of the hotel balance out better. We hope to welcome you back again, especially if you’d like to enjoy more of the food and drinks we take pride in. Cheers to your next visit!

この度はご宿泊いただき誠にありがとうございます。 お父様との思い出の場所として当館をお選びいただき、面影を感じていただけたとのこと、大変光栄に存じます。満足のいくご滞在となりましたこと、スタッフ一同心より嬉しく思っております。 これからも皆様の記憶に寄り添えるよう、心を込めたおもてなしに努めてまいります。 またのご来館を心よりお待ち申し上げております。