Mercure Urabandai Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.8/5 100 reviews

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Mercure Urabandai Resort & Spa - Image 1
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1093-309 Aza Kengamine, OazaHibara Kitashiobaramura, Yamagun, 969-2701 FUKUSHIMA, Japan

Description

Our accommodation(s)

Hotel location

Mercure Urabandai Resort & Spa

1093-309 Aza Kengamine, OazaHibara Kitashiobaramura, Yamagun
969-2701 FUKUSHIMA
Japan

GPS:37.65601, 140.09401

Telephone
Fax +81 241-32-3130

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

LOCAVORE

Seasonal flavors will increase your appetite. The ingredients are all carefully selected by the hotel's proud chef. Please spend a wonderful time adding the natural twill color to your taste buds.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  100 reviews

Good stay

Customer review rating 4.5/5

Yew S. T. Families - Confirmed reviews ALL

Checked in a bit late and was slightly surprised that dinner slot will be 8pm which is a bit late for family with young kids. While it is not fully the staff fault, he was very apologetic. We did manage to get a table around 7pm which we are thankful for the flexibility. In general, amenities are good, the hotspring is also good and the lounge is relaxing. Good spread with food during dinner and breakfast. Small areas of improvement is if there can be more seating areas during drinks and nightcap. A bit more attention to details to provide children sandals either ahead of arrival or during check-in would have been great too. Otherwise, we really enjoyed our stay. Thank you

Well located and large hotel resort

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

It is well located near the entrance to the Goshikinuma ponds. It should be within walkable distance and drive would be just 1-2 mins away. It is large resort hotel so expect tour groups would stay here so the hot bath and buffet can get a bit busy but they do have a time slot ticket system for the buffet to avoid congestion.

Relaxing stay

Customer review rating 4.5/5

Sally Families - Confirmed reviews ALL

Friendly staff and good experience with the onsen

Thank you very much for using our hotel. We are very happy to hear that you enjoyed our friendly staff and hot springs. All of our staff are working hard to provide our customers with a comfortable time, so hearing such kind words is our greatest encouragement. We look forward to seeing you again.

Unsatisfactory

Customer review rating 1.5/5

Amazing Couples - Confirmed reviews ALL

Air conditioning not cool enough, aviod staying during hot summer.

Thank you for taking the time to tell us about your experience at the Mercure Urabandai Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 234 reviews 7.3/10 Location
  • 597 reviews 7/10 Room
  • 520 reviews 5.8/10 Service
  • 11 reviews 4.6/10 WiFi
  • 788 reviews 8.4/10 Food
  • 374 reviews 6.3/10 Vibe
  • 213 reviews 8.6/10 Bar
  • 209 reviews 4.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.