Mercure Urabandai Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.7/5 185 reviews

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Mercure Urabandai Resort & Spa - Image 1
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1093-309 Aza Kengamine, OazaHibara Kitashiobaramura, Yamagun, 969-2701 FUKUSHIMA, Japan

Description

Hotel extras

  • Stay in our resort hotel in Urabandai for easy access to several ski resorts.

  • An ideal hotel for families in Urabandai, with rooms that sleep up to 5 people.

  • Discover several gorgeous lakes a short walk or drive away for fishing and water sports.

  • Enjoy a traditional onsen in our hot spring hotel in Urabandai, as well as a sauna and lounge.

  • Breakfast and dinner are served buffet style, with evening socials and nightcaps for guests.

Our accommodation(s)

Hotel location

Mercure Urabandai Resort & Spa

1093-309 Aza Kengamine, OazaHibara Kitashiobaramura, Yamagun
969-2701 FUKUSHIMA
Japan

GPS:37.65601, 140.09401

Telephone
Fax +81 241-32-3130

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

Visit Locavore, our restaurant in Mercure Urabandai where you can enjoy local flavours prepared by our proud chefs. Try a variety of dishes made with local ingredients or international dishes made with seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  185 reviews

Surprisingly good stay

Customer review rating 5.0/5

Kin S. L. H. Couples - Confirmed reviews ALL

This property is kind of unique. Maybe only in Japan. Their restaurant is closed for lunch and open only for buffet Dinner. We made our way from Koriyama Station and travelled without stress to the Hotel. Miura San (Room Division Manager and Jess San checked us in smoothly. We also met Matsukawa San (Senior Marketing Manager) who has stretched his courtesy welcome to us. We were issued with a clean good Suite room and feeling comfortable in our spacious room. We went for our booked dinner and the spreads are admirable and we'll organised. During our first night dinner, GM Tezuka treated us with Japanese beef steak. Swear to the top, it literally melt in my mouth. Best ever. Thank you Chef and of course GM Tezuka. On our second night, we were given king crab sabu sabu. Since I am going towards Sapporo, I thought I will enjoy in that city. So fortunate that we were offered by GM Tezuka. Our breakfasts have no issue but only Oishi. Do not feel that because I am issued with some good treat by the GM, I am writing good reviews. You have to visit them personally to see the breathtaking feelings and good air regardless which month of the year. We will be back to catch up with more good unique feeling. Agatsuma San (A. Restaurant Manager) will make sure your dinning experience will leave you with a memorable stays.

Thank you very much for staying at our hotel and for sharing your valuable feedback. First of all, we are very honored to receive your compliments about the staff's response at check-in and your experience at the restaurant. We are pleased that all of our staff welcomed you with open arms and made your stay comfortable. We are also glad to hear that you were satisfied with the cleanliness and size of your room. We are also relieved to hear that you were satisfied with the buffet for dinner. We are especially pleased that you enjoyed the Wagyu steak recommended by GM Tezuka. We will share your feedback with the chef to let you know that you enjoyed the melt-in-your-mouth texture! We are glad that you also enjoyed the king crab on the second night. We hope you enjoy delicious crab dishes in Sapporo! We also appreciate your honest feedback about the breakfast. We will continue to strive to improve in the future so that you will be even more satisfied. We are very happy to hear that "No matter what month of the year you visit, you will be impressed by the breathtaking views." All of our staff will continue to provide heartfelt hospitality to ensure that your stay is an unforgettable one. Please come again to experience the unique experience and wonderful atmosphere. All of our staff look forward to welcoming you back! Once again, thank you very much for your stay and for your wonderful review.

Well located, spacious room but outdated bathroom

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Room spacious and clean, bed comfortable. But bathroom cram, inconvenient taps need to update to mixer.

Thank you for taking the time to share your feedback. We are pleased to hear that you found the room spacious, clean, and the bed comfortable. We also appreciate your comments regarding the bathroom. We understand that the bathroom's current design may not have fully met your expectations. Please be assured that we are actively reviewing our facilities for potential updates, including the taps, to enhance convenience for our guests. We hope to have the pleasure of welcoming you again in the future and providing an even more comfortable stay.

Very pleasing stay

Customer review rating 4.5/5

Drew S. Families - Confirmed reviews ALL

First time in Japan and pleasantly surprised with this accommodation although a little dated, staff were extremely helpful and friendly.

We very much appreciate your comments regarding your stay at the Mercure Urabandai Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Yew S. T. Families - Confirmed reviews ALL

Checked in a bit late and was slightly surprised that dinner slot will be 8pm which is a bit late for family with young kids. While it is not fully the staff fault, he was very apologetic. We did manage to get a table around 7pm which we are thankful for the flexibility. In general, amenities are good, the hotspring is also good and the lounge is relaxing. Good spread with food during dinner and breakfast. Small areas of improvement is if there can be more seating areas during drinks and nightcap. A bit more attention to details to provide children sandals either ahead of arrival or during check-in would have been great too. Otherwise, we really enjoyed our stay. Thank you

We very much appreciate your comments regarding your stay at the Mercure Urabandai Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and large hotel resort

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

It is well located near the entrance to the Goshikinuma ponds. It should be within walkable distance and drive would be just 1-2 mins away. It is large resort hotel so expect tour groups would stay here so the hot bath and buffet can get a bit busy but they do have a time slot ticket system for the buffet to avoid congestion.

We very much appreciate your comments regarding your stay at the Mercure Urabandai Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 293 reviews 7.1/10 Location
  • 757 reviews 6.6/10 Room
  • 692 reviews 5.7/10 Service
  • 14 reviews 5/10 WiFi
  • 1,029 reviews 8.1/10 Food
  • 492 reviews 6.5/10 Vibe
  • 303 reviews 8.6/10 Bar
  • 279 reviews 4.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.