Mercure Urabandai Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.7/5 206 reviews

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Mercure Urabandai Resort & Spa - Image 1
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1093-309 Aza Kengamine, OazaHibara Kitashiobaramura, Yamagun, 969-2701 FUKUSHIMA, Japan

Description

Hotel extras

  • Stay in our resort hotel in Urabandai for easy access to several ski resorts.

  • An ideal hotel for families in Urabandai, with rooms that sleep up to 5 people.

  • Discover several gorgeous lakes a short walk or drive away for fishing and water sports.

  • Enjoy a traditional onsen in our hot spring hotel in Urabandai, as well as a sauna and lounge.

  • Breakfast and dinner are served buffet style, with evening socials and nightcaps for guests.

Our accommodation(s)

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Hotel location

Mercure Urabandai Resort & Spa

1093-309 Aza Kengamine, OazaHibara Kitashiobaramura, Yamagun
969-2701 FUKUSHIMA
Japan

GPS:37.65601, 140.09401

Telephone
Fax +81 241-32-3130

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

Visit Locavore, our restaurant in Mercure Urabandai where you can enjoy local flavours prepared by our proud chefs. Try a variety of dishes made with local ingredients or international dishes made with seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  206 reviews

Big room with Bed bug

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Thank you for staying at Mercure Urabandai Resort & Spa. We sincerely apologize for any discomfort you may have experienced during your stay. After receiving your report of bedbug bites, our specialized staff thoroughly inspected the affected room, but were unable to find any. However, we are also very sorry for the discomfort you experienced regarding the cleanliness of the room. We will further strengthen our cleaning and hygiene management system to prevent such incidents from happening again in the future. Thank you very much for taking the time to share your valuable feedback with us during your busy schedule. All of our staff look forward to welcoming you again.

Spacious hotel

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Thank you for staying with us and for your kind review. We are delighted to hear that you enjoyed our renovated hotel and found the space comfortable. Our location offers easy access to various ski resorts, and we hope you had a great time on the slopes. We look forward to welcoming you again in the future!

Surprisingly good stay

Customer review rating 5.0/5

Kin S. L. H. Couples - Confirmed reviews ALL

Thank you very much for staying at our hotel and for sharing your valuable feedback. First of all, we are very honored to receive your compliments about the staff's response at check-in and your experience at the restaurant. We are pleased that all of our staff welcomed you with open arms and made your stay comfortable. We are also glad to hear that you were satisfied with the cleanliness and size of your room. We are also relieved to hear that you were satisfied with the buffet for dinner. We are especially pleased that you enjoyed the Wagyu steak recommended by GM Tezuka. We will share your feedback with the chef to let you know that you enjoyed the melt-in-your-mouth texture! We are glad that you also enjoyed the king crab on the second night. We hope you enjoy delicious crab dishes in Sapporo! We also appreciate your honest feedback about the breakfast. We will continue to strive to improve in the future so that you will be even more satisfied. We are very happy to hear that "No matter what month of the year you visit, you will be impressed by the breathtaking views." All of our staff will continue to provide heartfelt hospitality to ensure that your stay is an unforgettable one. Please come again to experience the unique experience and wonderful atmosphere. All of our staff look forward to welcoming you back! Once again, thank you very much for your stay and for your wonderful review.

Well located, spacious room but outdated bathroom

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are pleased to hear that you found the room spacious, clean, and the bed comfortable. We also appreciate your comments regarding the bathroom. We understand that the bathroom's current design may not have fully met your expectations. Please be assured that we are actively reviewing our facilities for potential updates, including the taps, to enhance convenience for our guests. We hope to have the pleasure of welcoming you again in the future and providing an even more comfortable stay.

Very pleasing stay

Customer review rating 4.5/5

Drew S. Families - Confirmed reviews ALL

We very much appreciate your comments regarding your stay at the Mercure Urabandai Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 307 reviews 7.3/10 Location
  • 828 reviews 6.8/10 Room
  • 763 reviews 5.8/10 Service
  • 15 reviews 5.1/10 WiFi
  • 1,145 reviews 7.8/10 Food
  • 561 reviews 6.5/10 Vibe
  • 354 reviews 8.6/10 Bar
  • 317 reviews 4.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.