Mercure Urabandai Resort & Spa 3 stars

Thank you for staying at Mercure Urabandai Resort & Spa. We are very pleased to read your compliments about the hotel's ambiance and comfort, as well as our services, such as the evening welcome drink. We apologize for not providing coffee in your room and for not meeting your expectations. We also appreciate your suggestion to provide coffee or tea in the morning for guests who do not order breakfast. Your feedback will be a valuable reference for us as we consider ways to improve our services in the future. We will continue to strive to provide an even more comfortable hotel for our guests. We look forward to welcoming you again.

Thank you very much for staying with us and for sharing your honest feedback. We appreciate your suggestion regarding the ski wax area. Having it in reception may not be the most suitable location, and your idea of moving it to the drying room area is very constructive. We will review the layout and consider improvements to ensure both convenience and comfort for all guests. We sincerely apologize for the condition of the hallway carpets. Cleanliness is one of our top priorities, and your comment clearly indicates that we did not meet the expected standard. We will address this immediately with our housekeeping and maintenance teams. Regarding the lack of English TV channels, we understand your frustration, especially as we welcome many international guests. Your feedback is very valuable, and we will review our channel offerings to better accommodate overseas visitors. Finally, thank you for your kind words about our staff. We are truly pleased to hear that their service made a positive impression. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you again with a better overall experience.

Thank you for staying at Mercure Urabandai Resort & Spa. We were also delighted to read that you were pleased with the all-inclusive package, the lounge, and the buffet. We are particularly pleased to hear that you enjoyed the open-air bath amidst the snowy scenery, and that you were able to experience the winter charms unique to Urabandai. We hope that you and your family had a memorable stay. All of our staff will continue to work hard to provide you with stays that meet your expectations. We look forward to welcoming you back in a different season.

Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed the onsen and the free-flow service. Regarding breakfast, we appreciate your valuable suggestion. We understand that staying for six days with the same menu can feel repetitive, and your feedback will be shared with our culinary team as we consider menu variety and rotation for longer stays. We truly value your comments and hope to welcome you again for an even more enjoyable stay in the future.

Thank you very much for staying at Mercure Urabandai Resort & Spa. We are delighted to hear that you enjoyed our large onsen bath and had a pleasant stay with us. We are also glad that you liked the welcome gift. Your kind words mean a lot to us, and we truly appreciate your intention to return. We look forward to welcoming you back again in the future.