Mercure Miyagi Zao Resort & Spa 3 stars

Customer review rating (ALL Rating) 4.0/5 45 reviews

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Mercure Miyagi Zao Resort & Spa - Image 1
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Mercure Miyagi Zao Resort & Spa - Image 4
1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum, 989-0916 MIYAGI, Japan

Description

Our accommodation(s)

Hotel location

Mercure Miyagi Zao Resort & Spa

1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum
989-0916 MIYAGI
Japan

GPS:38.13211, 140.56062

Telephone
Fax +81 224-34-3177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

LOCAVORE

Have a wonderful time in a spacious space

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  45 reviews

Great hospitality

Customer review rating 5.0/5

L. Families - Confirmed reviews ALL

the front desk staff and manager effort to assist us by arranging a car go to 蔵王お釜 when we arrived hotel due to did not catch connected transportation. Good treatment for loyalty member upgrade room. We enjoyed staying here.

Thank you very much for your recent visit to Mercure Miyagi Zao Resort & Spa. We are very happy to hear that you enjoyed your room upgrade. We are glad to hear that you had an enjoyable stay with us. All of us look forward to welcoming you again. Thank you very much for taking the time to write to us. Mercure Miyagi Zao Resort & Spa Web Manager

Changes due to brand change and my requests

Customer review rating 3.0/5

Shigemitsu Families - Confirmed reviews ALL

I have been looking forward to staying at this hotel once a year with all my relatives since shortly before the hotel brand changed. We use 4 rooms at a time. This was my first stay since the brand change. I am a member of Marriott and Hilton, and I consider myself a frequent hotel user, but this hotel is one of my favorites. The things I'm particularly interested in are the spacious interior, abundant guest rooms, and affordable prices. However, this time I will only point out the parts that caught my attention. ①Localization of meals I felt that the most unusual part of the brand change was the food-related part. I'm not saying the new concept is bad, but my elderly companion said, "I don't have any desire to eat it." I would also be happy if there were a little more variety on the plates for children. Both are areas that I didn't feel dissatisfied with before. ②Website All major hotels these days recommend staying through their own websites, and we end users believe that this is the most advantageous method for us. However, even though it has been two months since the restaurant reopened, all the photos of the rooms are still the same. When making a reservation, I checked the room on another advertising agency's website and then made the reservation on your company's website. I feel that this is something that should be improved without any room for discussion. ③Premium plan I don't understand the customer base of this hotel, so this is just a request, but by paying a certain amount of fees or becoming a high-grade member, I would like to receive a service that separates the dining area and lounge from other guests. I hope you will provide it. When I visit a hotel on a trip with my family, I don't like to wait a long time to receive any service, so if there is a service that avoids that, I would be willing to consider paying the fee. Yes (as long as it's not too expensive). I understand that all-inclusive offers higher unit prices and complete operations, but would you consider considering this to further increase sales?

Dear Shigemitsu A., Thank you for taking the time to tell us about your experience at the Mercure Miyagi Zao Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Peaceful and excellent breakfast & dinner

Customer review rating 4.5/5

Dr. W. Families - Confirmed reviews ALL

We, 3 of us love this stay so much. Room is bigger than Japanese standard, on-sen very clean and fresh. Staff is great service minded and food both breakfast and dinner is great.

Thank you very much for your recent visit to Mercure Miyagi Zao Resort & Spa. Thank you for your kind words that your room was larger than Japanese standard and clean and fresh. We are pleased that you experienced the “comfortable space” we aim for. We also sincerely appreciate your compliments regarding our staff service, breakfast and dinner. We will continue to make every effort to make your stay with us a special one. All of us at Mercure Miyagi Zao Resort & Spa look forward to welcoming you again. Thank you very much for your valuable time. Mercure Miyagi Zao Resort & Spa Web Manager

Other web-users rate our hotel

  • 207 reviews 7.2/10 Location
  • 844 reviews 7.2/10 Room
  • 646 reviews 7.4/10 Service
  • 16 reviews 6.5/10 WiFi
  • 1,019 reviews 8.1/10 Food
  • 305 reviews 8.8/10 Bar
  • 269 reviews 8.7/10 Breakfast
  • 264 reviews 3.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.