Mercure Miyagi Zao Resort & Spa 3 stars

Customer review rating (ALL Rating) 4.0/5 601 reviews

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Mercure Miyagi Zao Resort & Spa - Image 1
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1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum, 989-0916 MIYAGI, Japan

Description

Hotel extras

  • Stay in a tranquil resort hotel in Miyagi Zao close to several ski resorts and snow parks.

  • We're the ideal hotel for families in Miyagi Zao, with spacious rooms and suites.

  • Take a cable car to the top of Mount Zao to see the vibrant blue lake in the Okama Crater.

  • Enjoy natural hot springs in our Miyagi onsen resort, with indoor and outdoor baths available.

  • Hike, ski, snowboard, or enjoy driving the beautiful mountain trails around Zao.

Our accommodation(s)

Hotel location

Mercure Miyagi Zao Resort & Spa

1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum
989-0916 MIYAGI
Japan

GPS:38.13211, 140.56062

Telephone
Fax +81 224-34-3177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

Enjoy freshly prepared local delicacies at Locavore. You can experience the best of Miyagi Zao dining, from specialities such as beef tongue to seafood caught locally in this prefecture. Enjoy free-flowing drinks to complement your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  601 reviews

Customer review rating 1.0/5

Wing C. S. Couples - Confirmed reviews ALL

I am writing to express my concern regarding an incident that occurred after our recent stay at your hotel. Following a buffet dinner, my wife experienced severe gastrointestinal distress, needing to use the restroom multiple times. When I approached the reception to ask for assistance, I learned that your staff were unable to help us and suggested that I go to the nearby 7-11 to purchase medicine. Unfortunately, there were no suitable medications available there. Despite explaining that her condition appeared to be related to the buffet dinner, the staff could not offer any further assistance. This experience was quite distressing, and I believe that guests should receive better support during such situations. I hope you can address this matter to improve service for future guests. Thank you for your attention to this incident Regards, Josh S.

We would like to offer our sincere condolences to hear that your wife fell ill during your stay. We understand that this must have been very worrying for you. We have not received any similar complaints from other guests on the day, but we will use your feedback to improve our hygiene management and service in the future. Additionally, due to legal restrictions, we are unable to provide medicine in the hotel, so we ask for your understanding in directing you to nearby stores. Once again, we apologize for any concern this may have caused. We sincerely hope that your wife recovers as soon as possible.

Customer review rating 5.0/5

Nisara V. Couples - Confirmed reviews ALL

Best value for money.

Thank you very much for staying with us. We are very pleased to read your kind words about our staff. It is the greatest encouragement for us to know that you felt our hotel was "great value for money." We will continue to strive to provide service that meets your expectations. All of our staff look forward to welcoming you again.

Customer review rating 5.0/5

Frederico F. Families - Confirmed reviews ALL

Nice hotel, room very big and clean, nice open onsen spa bath. Staff very friendly and helpful. Near hotel no restaurant and food saler only can eat at hotel restaurant. Hotel buffet is really good.

Thank you very much for choosing our hotel from among the many accommodations in Zao. We are truly honored to receive so many kind words about the cleanliness of our rooms, the spacious public bath, and our staff's hospitality. Although there are few restaurants in the area, we are very pleased to hear that you were very satisfied with our hotel's buffet. Your words, "It was truly delicious," are a great encouragement to our cooking staff. Zao offers beautiful scenery in every season. All of our staff look forward to welcoming you with a smile in the future and in other seasons.

Customer review rating 4.0/5

Jim M. C. Families - Confirmed reviews ALL

Staff very well trained and very helpful made the stay even better

Thank you very much for staying at our hotel. We are very honored to hear that you had a very comfortable stay and to receive your warm compliments for our staff. It encourages us greatly to hear that our staff's service made your stay even more enjoyable. We will continue to strive to improve our service so that our guests can have a safe and comfortable stay. All our staff look forward to welcoming you again.

Customer review rating 5.0/5

Chuleeporn T. Solo - Confirmed reviews ALL

The hotel is new, with spacious and clean rooms in a Japanese style. Inside, there is a large onsen, but it seems insufficient for the number of guests. The dinner was delicious, but there were also a lot of guests. The hotel serves a welcome drink of one bottle of wine, and there is a lounge for guests to drink all you can, which is excellent. The yukata are beautiful and use very good quality fabric, not thin. The view from inside the room overlooks the mountaintop. The view from outside is also beautiful. Overall, it was en excellent stayed.

Thank you for staying at our hotel and for your wonderful comments. We are very pleased to hear that you were pleased with your room, yukata, the view from the hotel, the lounge, and the welcome drink. We apologize for the inconvenience caused by the overcrowding at the hot springs, and we will continue to strive to make your stay even more comfortable. We are very encouraged that you had a wonderful time throughout your stay. We look forward to seeing you again.

Other web-users rate our hotel

  • 385 reviews 7.4/10 Location
  • 1,831 reviews 7.2/10 Room
  • 1,414 reviews 7.4/10 Service
  • 34 reviews 7/10 WiFi
  • 2,358 reviews 7.8/10 Food
  • 867 reviews 9/10 Bar
  • 626 reviews 4.5/10 Cleanliness
  • 579 reviews 8.6/10 Breakfast

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