Mercure Miyagi Zao Resort & Spa 3 stars

Customer review rating (ALL Rating) 4.0/5 567 reviews

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Mercure Miyagi Zao Resort & Spa - Image 1
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1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum, 989-0916 MIYAGI, Japan

Description

Hotel extras

  • Stay in a tranquil resort hotel in Miyagi Zao close to several ski resorts and snow parks.

  • We're the ideal hotel for families in Miyagi Zao, with spacious rooms and suites.

  • Take a cable car to the top of Mount Zao to see the vibrant blue lake in the Okama Crater.

  • Enjoy natural hot springs in our Miyagi onsen resort, with indoor and outdoor baths available.

  • Hike, ski, snowboard, or enjoy driving the beautiful mountain trails around Zao.

Our accommodation(s)

Hotel location

Mercure Miyagi Zao Resort & Spa

1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum
989-0916 MIYAGI
Japan

GPS:38.13211, 140.56062

Telephone
Fax +81 224-34-3177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

Enjoy freshly prepared local delicacies at Locavore. You can experience the best of Miyagi Zao dining, from specialities such as beef tongue to seafood caught locally in this prefecture. Enjoy free-flowing drinks to complement your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  567 reviews

Customer review rating 5.0/5

Frederico F. Families - Confirmed reviews ALL

Nice hotel, room very big and clean, nice open onsen spa bath. Staff very friendly and helpful. Near hotel no restaurant and food saler only can eat at hotel restaurant. Hotel buffet is really good.

Thank you very much for choosing our hotel from among the many accommodations in Zao. We are truly honored to receive so many kind words about the cleanliness of our rooms, the spacious public bath, and our staff's hospitality. Although there are few restaurants in the area, we are very pleased to hear that you were very satisfied with our hotel's buffet. Your words, "It was truly delicious," are a great encouragement to our cooking staff. Zao offers beautiful scenery in every season. All of our staff look forward to welcoming you with a smile in the future and in other seasons.

Customer review rating 4.0/5

Jim M. C. Families - Confirmed reviews ALL

Staff very well trained and very helpful made the stay even better

Thank you very much for staying at our hotel. We are very honored to hear that you had a very comfortable stay and to receive your warm compliments for our staff. It encourages us greatly to hear that our staff's service made your stay even more enjoyable. We will continue to strive to improve our service so that our guests can have a safe and comfortable stay. All our staff look forward to welcoming you again.

Customer review rating 5.0/5

Chuleeporn T. Solo - Confirmed reviews ALL

The hotel is new, with spacious and clean rooms in a Japanese style. Inside, there is a large onsen, but it seems insufficient for the number of guests. The dinner was delicious, but there were also a lot of guests. The hotel serves a welcome drink of one bottle of wine, and there is a lounge for guests to drink all you can, which is excellent. The yukata are beautiful and use very good quality fabric, not thin. The view from inside the room overlooks the mountaintop. The view from outside is also beautiful. Overall, it was en excellent stayed.

Thank you for staying at our hotel and for your wonderful comments. We are very pleased to hear that you were pleased with your room, yukata, the view from the hotel, the lounge, and the welcome drink. We apologize for the inconvenience caused by the overcrowding at the hot springs, and we will continue to strive to make your stay even more comfortable. We are very encouraged that you had a wonderful time throughout your stay. We look forward to seeing you again.

Customer review rating 4.0/5

Sergii N. Couples - Confirmed reviews ALL

Great stay, recognition of Accor Platinum status by the hotel and complimentary upgrade to a suite! Thank you to the team in Mercure Miagi Zao and General Manager.

Thank you for staying at Mercure Miyagi Zao. Following on from obtaining Accor Platinum status, we are delighted to hear that you were satisfied with your stay in the suite. Your words of a "wonderful stay" are a great encouragement to all of our staff and to the General Manager. We will continue to strive to further improve our services as a tranquil spa resort where guests can truly relax. We look forward to welcoming you again.

Customer review rating 5.0/5

Steven C. Families - Confirmed reviews ALL

i wish to expess my gratitude and appreciation to Mr. Takanami ,s help to get back a lost file at the airplane when i arrived Sendai. Mr. Takanami tried hard to contact the local airline agent to report my lost file. finally i obtained back my important file for work, thanks again for your hotel staff help and Mr. Takanami. a good english speaker , thanks again.

Thank you very much for using our hotel. All of our staff are relieved to hear that your documents were returned safely. We are also very encouraged by your kind words about Takanami. We will continue to strive to provide the best possible service for our customers. We look forward to seeing you again.

Other web-users rate our hotel

  • 370 reviews 7.5/10 Location
  • 1,754 reviews 7.2/10 Room
  • 1,364 reviews 7.4/10 Service
  • 33 reviews 7.4/10 WiFi
  • 2,262 reviews 7.8/10 Food
  • 833 reviews 9/10 Bar
  • 602 reviews 4.4/10 Cleanliness
  • 562 reviews 8.6/10 Breakfast

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Customer review rating (ALL Rating) 3.9/5 (585 reviews)

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