Mercure Miyagi Zao Resort & Spa 3 stars

Customer review rating (ALL Rating) 4.1/5 75 reviews

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Mercure Miyagi Zao Resort & Spa - Image 1
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Mercure Miyagi Zao Resort & Spa - Image 3
Mercure Miyagi Zao Resort & Spa - Image 4
1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum, 989-0916 MIYAGI, Japan

Description

Hotel extras

  • Stay in a tranquil resort hotel in Miyagi Zao close to several ski resorts and snow parks.

  • We're the ideal hotel for families in Miyagi Zao, with spacious rooms and suites.

  • Take a cable car to the top of Mount Zao to see the vibrant blue lake in the Okama Crater.

  • Enjoy natural hot springs in our Miyagi onsen resort, with indoor and outdoor baths available.

  • Hike, ski, snowboard, or enjoy driving the beautiful mountain trails around Zao.

Our accommodation(s)

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Hotel location

Mercure Miyagi Zao Resort & Spa

1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum
989-0916 MIYAGI
Japan

GPS:38.13211, 140.56062

Telephone
Fax +81 224-34-3177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

Enjoy freshly prepared local delicacies at Locavore. You can experience the best of Miyagi Zao dining, from specialities such as beef tongue to seafood caught locally in this prefecture. Enjoy free-flowing drinks to complement your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  75 reviews

Customer review rating 3.5/5

Yusuke M. Families - Confirmed reviews ALL

この度は当館にご宿泊いただき、誠にありがとうございました。 また、施設全体にご満足いただけたとのこと、大変嬉しく思います。 一方で、GW期間中の混雑により、夕食時にご不便をおかけしたこと、お詫び申し上げます。 今後の運営改善に向けて、混雑時の対策を検討し、さらに快適にお食事をお楽しみいただけるよう努めてまいります。 ラウンジのお菓子に関して、ご提案いただき、ありがとうございます。 今後、メニューのバリエーションを増やし、お客様にさらにご満足いただけるよう工夫してまいります。 ソフトドリンクサーバーの故障に関しても、混雑を引き起こし、ご迷惑をおかけしたことをお詫び申し上げます。 現在、サーバーの点検を行い、再発防止に努めます。 「ここでしか食べられないメニューがあったらもっとよかった」という貴重なご意見も参考に、今後のメニュー改善に取り組んでまいります。 貴重なご意見をありがとうございました。お客様にとってより快適な滞在を提供できるよう、今後とも努力してまいりますので、またのお越しをスタッフ一同お待ち申し上げております。

Hidden gem in Zao Onsen area

Customer review rating 4.5/5

Mph Solo - Confirmed reviews ALL

Thank you for using our hotel and for sharing your wonderful experience. We are very pleased to hear that you enjoyed our free shuttle service and the smooth check-in and check-out process. We are also pleased that you praised our breakfast, hot springs, and our homemade ramen and pho. We are honored that you were satisfied with the way you saved points and used the hotel efficiently. We will continue to strive to improve our services so that you can have an even more comfortable stay. We look forward to welcoming you again. Mercure Miyagi Zao Resort & Spa

Great hospitality

Customer review rating 5.0/5

L. Families - Confirmed reviews ALL

Thank you very much for your recent visit to Mercure Miyagi Zao Resort & Spa. We are very happy to hear that you enjoyed your room upgrade. We are glad to hear that you had an enjoyable stay with us. All of us look forward to welcoming you again. Thank you very much for taking the time to write to us. Mercure Miyagi Zao Resort & Spa Web Manager

Changes due to brand change and my requests

Customer review rating 3.0/5

Shigemitsu Families - Confirmed reviews ALL

Dear Shigemitsu A., Thank you for taking the time to tell us about your experience at the Mercure Miyagi Zao Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Peaceful and excellent breakfast & dinner

Customer review rating 4.5/5

Dr. W. Families - Confirmed reviews ALL

Thank you very much for your recent visit to Mercure Miyagi Zao Resort & Spa. Thank you for your kind words that your room was larger than Japanese standard and clean and fresh. We are pleased that you experienced the “comfortable space” we aim for. We also sincerely appreciate your compliments regarding our staff service, breakfast and dinner. We will continue to make every effort to make your stay with us a special one. All of us at Mercure Miyagi Zao Resort & Spa look forward to welcoming you again. Thank you very much for your valuable time. Mercure Miyagi Zao Resort & Spa Web Manager

Other web-users rate our hotel

  • 239 reviews 6.8/10 Location
  • 1,025 reviews 7.1/10 Room
  • 816 reviews 7.5/10 Service
  • 16 reviews 7.8/10 WiFi
  • 1,276 reviews 7.2/10 Food
  • 433 reviews 8.9/10 Bar
  • 331 reviews 3.9/10 Cleanliness
  • 328 reviews 8.2/10 Breakfast

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See the hotel
All our hotels in Miyagi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.