Mercure Miyagi Zao Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 1,339 reviews

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Mercure Miyagi Zao Resort & Spa - Image 1
Mercure Miyagi Zao Resort & Spa - Image 2
Mercure Miyagi Zao Resort & Spa - Image 3
Mercure Miyagi Zao Resort & Spa - Image 4
1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum, 989-0916 MIYAGI, Japan

Description

Hotel extras

  • Stay in a tranquil resort hotel in Miyagi Zao close to several ski resorts and snow parks.

  • We're the ideal hotel for families in Miyagi Zao, with spacious rooms and suites.

  • Take a cable car to the top of Mount Zao to see the vibrant blue lake in the Okama Crater.

  • Enjoy natural hot springs in our Miyagi onsen resort, with indoor and outdoor baths available.

  • Hike, ski, snowboard, or enjoy driving the beautiful mountain trails around Zao.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with 2 single beds and 1 extra bed

Photo out of - Privilege Room with 2 single beds and 1 extra bed

Privilege Room 36m² with 2 single beds and 1 extra bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 3 adults and 3 children.

Max. number of persons
5
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 5 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Classic Room 36m² with 2 single beds, 1 sofa bed, 1 extra bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 4 adults and 4 children.

Max. number of persons
6
Area
From 36 m² / 387 sq ft

Bedding

Single sofa bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Classic Room 36m² with 2 single beds, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 2 adults and 2 children.

Max. number of persons
6
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Classic Room 18m² with 1 single bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 1 adults and 1 children.

Max. number of persons
1
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Classic Room 36m² with 2 single beds and 3 futon bedsJapanese style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 5 adults and 5 children.

Max. number of persons
8
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Futon(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Classic Room 36m² with 2 single beds and 1 extra bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. Dog-friendly. *Available for up to 3 adults and 3 children.

Max. number of persons
5
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Privilege Room 36㎡ with 2 single beds and 1 extra bed, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 2 adults and 2 children.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Privilege Deluxe Suite, Japanese-Western style, 2 single beds and 2 futon beds, Mountain view

Photo out of - Privilege Deluxe Suite, Japanese-Western style, 2 single beds and 2 futon beds, Mountain view

Privilege Deluxe Suite 144m² with 2 single beds and 2 futon beds, beautiful Mountain viewJapanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
10
Area
From 144 m² / 1550 sq ft

Bedding

Single bed(s) x2

Futon(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Privilege Suite with 1 king bed and 2 single beds

Photo out of - Privilege Suite with 1 king bed and 2 single beds

Privilege Suite 108m² with 1 king bed and 2 single beds, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 2 adults and 2 children.

Max. number of persons
7
Area
From 108 m² / 1162 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Classic Junior Suite, Japanese-Western style, 2 single beds and 3 futon beds, Mountain view

Photo out of - Classic Junior Suite, Japanese-Western style, 2 single beds and 3 futon beds, Mountain view

Classic Junior Suite 72m² with 2 single beds and 3 futon beds, beautiful Mountain viewJapanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking.

  • Views:

    Mountain view

Max. number of persons
8
Area
From 72 m² / 775 sq ft

Bedding

Single bed(s) x2

Futon(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Classic Deluxe Suite with 4 single beds, Mountain view

Photo out of - Classic Deluxe Suite with 4 single beds, Mountain view

Classic Deluxe Suite 144m² with 4 single beds, beautiful Mountain view, TV, Wifi, kettle, refrigerator, bathtub & shower, safe. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 4 adults and 4 children.

  • Views:

    Mountain view

Max. number of persons
8
Area
From 144 m² / 1550 sq ft

Bedding

Single bed(s) x4

Extra bed in room for child on request

Extra bed in room for adult on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Miyagi Zao Resort & Spa

1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum
989-0916 MIYAGI
Japan

GPS:38.13211, 140.56062

Telephone
Fax +81 224-34-3177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 312 rooms
  • 266 family rooms
  • 312 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Catering

2 Restaurants

Breakfast

  • Buffet

Business

10 Meeting rooms

Well-being

Pool

  • Covered
  • On site

Sports and leisure

Bike rack facilities Additional charge

  • On site

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Table tennis Additional charge

  • On site
  • On site

The Lounge

Photo out of - The Lounge

All staying guests are invited to unwind at the complimentary lounge during two daily sessions: Social Evening (14:30-17:30) and Night Cap (20:00-22:00) with alcoholic and non-alcoholic drinks, local snacks and sweets and relaxed refreshments.

Cooking style
Other cooking style

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Wine and other drinks information

  • Apéritif
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Light menu

All staying guests are invited to unwind at the complimentary lounge during two daily sessions: Social Evening (14:30-17:30) and Night Cap (20:00-22:00) with alcoholic and non-alcoholic drinks, local snacks and sweets and relaxed refreshments.

Our Miyagi onsen resort is the perfect place to relax after a day of exploring nature. Relax in the natural waters of our outdoor public bath or enjoy our modern indoor hot springs facility.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,339 reviews

Customer review rating 4.0/5

Chun M. F. Couples - Confirmed reviews ALL

Thank you very much for staying with us. We are delighted to hear that you enjoyed the buffet dinner and had a comfortable stay. However, we apologize for the inconvenience caused by the weak water pressure in the shower. We will share your feedback with our facilities team so they can inspect the water pressure and the condition of the equipment. Thank you for providing us with your valuable feedback.

Customer review rating 5.0/5

Amy S. Families - Confirmed reviews ALL

この度は嬉しいご感想をお寄せいただきありがとうございます。 当館でのご滞在をお楽しみいただけたご様子嬉しく思います。 お客様に心地よい時間をお過ごしいただけて光栄でございます。 今後も皆様にご満足いただけるサービスを提供できるよう努めてまいります。 またお会いできる日を楽しみにしております。

Customer review rating 3.0/5

Atsuo I. Families - Confirmed reviews ALL

Thank you for staying with us. We were delighted to read that you enjoyed your meals and breakfast. We are especially pleased that you were satisfied with the wide variety of dishes offered, not just Japanese cuisine. We will continue to strive to improve and enhance our menu to ensure that a diverse range of guests can enjoy their stay. We look forward to welcoming you again.

Customer review rating 3.0/5

Som T. Families - Confirmed reviews ALL

Thank you for staying with us. We were delighted to read your kind words regarding the service provided by our restaurant and hot spring staff, as well as the cleanliness and modernity of our facilities. On the other hand, we apologize for the inconvenience caused by the unclear prior information regarding bed making in the Japanese-style room. We will review our procedures to improve the information provided during the booking process. Thank you for your valuable feedback.

Customer review rating 5.0/5

Nugroho H. Families - Confirmed reviews ALL

Thank you for staying with us. We were delighted to read your kind words regarding our staff's service, location, and facilities. We are also pleased that we were able to warmly welcome you despite your late arrival, and that you felt at ease with the assistance provided at the front desk. We will continue to strive to improve our services to ensure you have a comfortable stay. We look forward to welcoming you again.

Thank you very much for staying with us. We are delighted to hear that you enjoyed the buffet dinner and had a comfortable stay. However, we apologize for the inconvenience caused by the weak water pressure in the shower. We will share your feedback with our facilities team so they can inspect the water pressure and the condition of the equipment. Thank you for providing us with your valuable feedback.

Customer review rating 5.0/5

Amy S. Families - Confirmed reviews ALL

Everything was amazing. The room was very clean and comfortable, the hot spring was relaxing, and both the breakfast and dinner were excellent. The staff were friendly and attentive, making our stay even more enjoyable. I would definitely stay here again and highly recommend this hotel.

この度は嬉しいご感想をお寄せいただきありがとうございます。 当館でのご滞在をお楽しみいただけたご様子嬉しく思います。 お客様に心地よい時間をお過ごしいただけて光栄でございます。 今後も皆様にご満足いただけるサービスを提供できるよう努めてまいります。 またお会いできる日を楽しみにしております。

Customer review rating 3.0/5

Atsuo I. Families - Confirmed reviews ALL

many kinds of oriental foods not only Japanese traditional.

Thank you for staying with us. We were delighted to read that you enjoyed your meals and breakfast. We are especially pleased that you were satisfied with the wide variety of dishes offered, not just Japanese cuisine. We will continue to strive to improve and enhance our menu to ensure that a diverse range of guests can enjoy their stay. We look forward to welcoming you again.

Customer review rating 3.0/5

Som T. Families - Confirmed reviews ALL

+ Good staff at restaurant and onsen + Look good and new at onsen and restaurant - Not show detailed that we must make the bed by ourselves if we book the Japanese room when we book

Thank you for staying with us. We were delighted to read your kind words regarding the service provided by our restaurant and hot spring staff, as well as the cleanliness and modernity of our facilities. On the other hand, we apologize for the inconvenience caused by the unclear prior information regarding bed making in the Japanese-style room. We will review our procedures to improve the information provided during the booking process. Thank you for your valuable feedback.

Customer review rating 5.0/5

Nugroho H. Families - Confirmed reviews ALL

We arrived around 9pm from Tokyo and was greeted with warm welcome. The front desk staff explained how to use consumables, onsen and setup futon beds.

Thank you for staying with us. We were delighted to read your kind words regarding our staff's service, location, and facilities. We are also pleased that we were able to warmly welcome you despite your late arrival, and that you felt at ease with the assistance provided at the front desk. We will continue to strive to improve our services to ensure you have a comfortable stay. We look forward to welcoming you again.

Customer review rating 4.5/5

Sasitorn R. Families - Confirmed reviews ALL

Nice place, yummy food

Thank you for staying with us. We were delighted to read your kind words regarding our staff's service, the atmosphere of the hotel, and the cuisine. We will continue to strive to ensure that you have a pleasant stay. We look forward to welcoming you again.

Customer review rating 4.5/5

Manit B. Families - Confirmed reviews ALL

Good environment.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Satoshi O. Families - Confirmed reviews ALL

Actually, We felt really happy experience with your hotel in Miyagi Zao. Especially, the buffet style each meal was super excellent!! No.1 item was cut stakes. Infinite appetite definitely strikes us!!

Thank you very much for staying with us. We were delighted to read that you found your stay in Miyagi Zao to be a "wonderful experience." We are very encouraged to hear that you enjoyed our buffet-style meals, especially the steak. We hope you will come again to enjoy delicious food and a relaxing time. We look forward to your next visit.

Customer review rating 5.0/5

Marta C. Families - Confirmed reviews ALL

The hotel is comfortable and the staff is very helpful and nice. The lounge is a nice extra and the onsen is very enjoyable.

Thank you very much for staying with us. We were delighted to read your kind words about your comfortable stay and the service provided by our staff. We are especially pleased to hear that you enjoyed the lounge and the hot springs. We hope that your stay was a pleasant one. We will continue to strive to provide services that satisfy all our guests. We look forward to welcoming you back again.

Customer review rating 1.0/5

Wing C. S. Couples - Confirmed reviews ALL

I am writing to express my concern regarding an incident that occurred after our recent stay at your hotel. Following a buffet dinner, my wife experienced severe gastrointestinal distress, needing to use the restroom multiple times. When I approached the reception to ask for assistance, I learned that your staff were unable to help us and suggested that I go to the nearby 7-11 to purchase medicine. Unfortunately, there were no suitable medications available there. Despite explaining that her condition appeared to be related to the buffet dinner, the staff could not offer any further assistance. This experience was quite distressing, and I believe that guests should receive better support during such situations. I hope you can address this matter to improve service for future guests. Thank you for your attention to this incident Regards, Josh S.

We would like to offer our sincere condolences to hear that your wife fell ill during your stay. We understand that this must have been very worrying for you. We have not received any similar complaints from other guests on the day, but we will use your feedback to improve our hygiene management and service in the future. Additionally, due to legal restrictions, we are unable to provide medicine in the hotel, so we ask for your understanding in directing you to nearby stores. Once again, we apologize for any concern this may have caused. We sincerely hope that your wife recovers as soon as possible.

Customer review rating 5.0/5

Nisara V. Couples - Confirmed reviews ALL

Best value for money.

Thank you very much for staying with us. We are very pleased to read your kind words about our staff. It is the greatest encouragement for us to know that you felt our hotel was "great value for money." We will continue to strive to provide service that meets your expectations. All of our staff look forward to welcoming you again.

Customer review rating 5.0/5

Frederico F. Families - Confirmed reviews ALL

Nice hotel, room very big and clean, nice open onsen spa bath. Staff very friendly and helpful. Near hotel no restaurant and food saler only can eat at hotel restaurant. Hotel buffet is really good.

Thank you very much for choosing our hotel from among the many accommodations in Zao. We are truly honored to receive so many kind words about the cleanliness of our rooms, the spacious public bath, and our staff's hospitality. Although there are few restaurants in the area, we are very pleased to hear that you were very satisfied with our hotel's buffet. Your words, "It was truly delicious," are a great encouragement to our cooking staff. Zao offers beautiful scenery in every season. All of our staff look forward to welcoming you with a smile in the future and in other seasons.

Customer review rating 4.0/5

Jim M. C. Families - Confirmed reviews ALL

Staff very well trained and very helpful made the stay even better

Thank you very much for staying at our hotel. We are very honored to hear that you had a very comfortable stay and to receive your warm compliments for our staff. It encourages us greatly to hear that our staff's service made your stay even more enjoyable. We will continue to strive to improve our service so that our guests can have a safe and comfortable stay. All our staff look forward to welcoming you again.

Customer review rating 5.0/5

Chuleeporn T. Solo - Confirmed reviews ALL

The hotel is new, with spacious and clean rooms in a Japanese style. Inside, there is a large onsen, but it seems insufficient for the number of guests. The dinner was delicious, but there were also a lot of guests. The hotel serves a welcome drink of one bottle of wine, and there is a lounge for guests to drink all you can, which is excellent. The yukata are beautiful and use very good quality fabric, not thin. The view from inside the room overlooks the mountaintop. The view from outside is also beautiful. Overall, it was en excellent stayed.

Thank you for staying at our hotel and for your wonderful comments. We are very pleased to hear that you were pleased with your room, yukata, the view from the hotel, the lounge, and the welcome drink. We apologize for the inconvenience caused by the overcrowding at the hot springs, and we will continue to strive to make your stay even more comfortable. We are very encouraged that you had a wonderful time throughout your stay. We look forward to seeing you again.

Customer review rating 4.0/5

Sergii N. Couples - Confirmed reviews ALL

Great stay, recognition of Accor Platinum status by the hotel and complimentary upgrade to a suite! Thank you to the team in Mercure Miagi Zao and General Manager.

Thank you for staying at Mercure Miyagi Zao. Following on from obtaining Accor Platinum status, we are delighted to hear that you were satisfied with your stay in the suite. Your words of a "wonderful stay" are a great encouragement to all of our staff and to the General Manager. We will continue to strive to further improve our services as a tranquil spa resort where guests can truly relax. We look forward to welcoming you again.

Customer review rating 5.0/5

Steven C. Families - Confirmed reviews ALL

i wish to expess my gratitude and appreciation to Mr. Takanami ,s help to get back a lost file at the airplane when i arrived Sendai. Mr. Takanami tried hard to contact the local airline agent to report my lost file. finally i obtained back my important file for work, thanks again for your hotel staff help and Mr. Takanami. a good english speaker , thanks again.

Thank you very much for using our hotel. All of our staff are relieved to hear that your documents were returned safely. We are also very encouraged by your kind words about Takanami. We will continue to strive to provide the best possible service for our customers. We look forward to seeing you again.

Customer review rating 3.0/5

Oi L. F. C. Families - Confirmed reviews ALL

Located in some mountain area, room feels old, facilities generally Ok but old feel. Onsen was nice but you have to bring your own towel from the room. Not a hotel I would choose to stay again

Thank you very much for staying at our hotel. We also thank you for providing your valuable feedback. We sincerely apologize for the inconvenience caused by the aging of the guest room facilities during your stay. We take the issues associated with the aging of our facilities seriously and will use this information to consider future renovations and facility updates. We would also like to apologize for the confusion regarding bringing your own hot spring towel. We will strive to improve the signs and guidance methods within the hotel to ensure an even more comfortable stay. We take seriously the words of our guests who said they "would never stay here again" and will strive to improve our service so that we can live up to those feelings next time. Thank you very much for your valuable feedback.

Customer review rating 3.0/5

Sasithara T. Friends - Confirmed reviews ALL

Some staff at recptions are not nice, not good service, not smiling

Thank you for staying at our hotel. While we appreciate your compliments about the location, we sincerely apologize for the discomfort caused by the aging facilities and the staff's behavior. The attitude of our front desk staff who greet guests is an important factor that greatly influences the impression a hotel leaves, so we sincerely apologize for not meeting your expectations. We take your valuable feedback seriously and will strive to thoroughly train our staff and improve our customer service awareness. Thank you very much for your valuable feedback. We will strive to improve our services so that you can have an even more comfortable stay next time, so we hope you will use our hotel again if you have the opportunity.

Customer review rating 3.0/5

Paul S. Couples - Confirmed reviews ALL

Room itself is good. Good beds, good shower. But everything else is “cheap”. Terrible choice to serve even whisky in a paper cup. It’s like a camping! Not at all in line with Mercure brand standards. True, the room rates are very low too. No creativity, serving same very cheap low quality snacks every day. Onsen is nice in and outside. Music in the corridors is too loud and can be heard in the room. TV has only 5 japanese channels. 3 ping-pong tables are very poorly maintained, why no eye for this kind of detail? I saw a person vacuuming the floor AND the red tablecloth on the lobby tables with the same vacuum cleaner, disgusting…

Thank you for staying at our hotel and for sharing your valuable feedback. While we were pleased with your room and hot springs, we sincerely apologize for any inconvenience caused regarding the lounge, dining, and other hotel facilities. We take your feedback seriously and will use it to improve our service, cleaning, and facility management. We look forward to welcoming you again.

Customer review rating 4.0/5

Lauchi W. Families - Confirmed reviews ALL

The room big enough

We very much appreciate your comments regarding your stay at the Mercure Miyagi Zao Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 466 reviews 7.4/10 Location
  • 2,216 reviews 7.1/10 Room
  • 1,667 reviews 7.3/10 Service
  • 35 reviews 7.2/10 WiFi
  • 2,881 reviews 7.7/10 Food
  • 1,041 reviews 8.9/10 Bar
  • 744 reviews 4.1/10 Cleanliness
  • 668 reviews 8.8/10 Breakfast

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