Mercure Miyagi Zao Resort & Spa 3 stars

Customer review rating (ALL Rating) 4.0/5 72 reviews

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Mercure Miyagi Zao Resort & Spa - Image 1
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Mercure Miyagi Zao Resort & Spa - Image 4
1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum, 989-0916 MIYAGI, Japan

Description

Hotel extras

  • Stay in a tranquil resort hotel in Miyagi Zao close to several ski resorts and snow parks.

  • We're the ideal hotel for families in Miyagi Zao, with spacious rooms and suites.

  • Take a cable car to the top of Mount Zao to see the vibrant blue lake in the Okama Crater.

  • Enjoy natural hot springs in our Miyagi onsen resort, with indoor and outdoor baths available.

  • Hike, ski, snowboard, or enjoy driving the beautiful mountain trails around Zao.

Our accommodation(s)

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Hotel location

Mercure Miyagi Zao Resort & Spa

1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum
989-0916 MIYAGI
Japan

GPS:38.13211, 140.56062

Telephone
Fax +81 224-34-3177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

Enjoy freshly prepared local delicacies at Locavore. You can experience the best of Miyagi Zao dining, from specialities such as beef tongue to seafood caught locally in this prefecture. Enjoy free-flowing drinks to complement your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  72 reviews

Customer review rating 4.0/5

Kayo S. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Okawa H. Families - Confirmed reviews ALL

この度は当館に再びご宿泊いただき、誠にありがとうございます。 数ある施設の中から私どもをお選びいただいたにもかかわらず、今回のご滞在においてご期待を裏切る結果となってしまいましたこと、心より深くお詫び申し上げます。 まず、オールインクルーシブの内容に関しまして、ご満足いただける内容を提供できなかった点、誠に申し訳ございません。 お客様にご満足いただけるよう、工夫と改善を重ねてまいります。 また、スタッフの対応に関しましては、大変不快な思いをおかけし、重ねてお詫び申し上げます。 お客様への接し方としてあるまじき言動であり、いただいたご指摘はすぐに関係部署と共有し、該当スタッフへの指導を含め、サービスの見直しを行ってまいります。 すべてのお客様に心地よくお過ごしいただけるよう、サービスの本質に立ち返り、教育の徹底を図ってまいります。 いただきました貴重なご意見は、真摯に受け止め、今後の改善に必ず活かしてまいります。 また機会をいただけるようであれば、次回こそご期待に添えるサービスをご提供できるよう、スタッフ一同努めてまいります。

Hidden gem in Zao Onsen area

Customer review rating 4.5/5

Mph Solo - Confirmed reviews ALL

Thank you for using our hotel and for sharing your wonderful experience. We are very pleased to hear that you enjoyed our free shuttle service and the smooth check-in and check-out process. We are also pleased that you praised our breakfast, hot springs, and our homemade ramen and pho. We are honored that you were satisfied with the way you saved points and used the hotel efficiently. We will continue to strive to improve our services so that you can have an even more comfortable stay. We look forward to welcoming you again. Mercure Miyagi Zao Resort & Spa

Great hospitality

Customer review rating 5.0/5

L. Families - Confirmed reviews ALL

Thank you very much for your recent visit to Mercure Miyagi Zao Resort & Spa. We are very happy to hear that you enjoyed your room upgrade. We are glad to hear that you had an enjoyable stay with us. All of us look forward to welcoming you again. Thank you very much for taking the time to write to us. Mercure Miyagi Zao Resort & Spa Web Manager

Changes due to brand change and my requests

Customer review rating 3.0/5

Shigemitsu Families - Confirmed reviews ALL

Dear Shigemitsu A., Thank you for taking the time to tell us about your experience at the Mercure Miyagi Zao Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 242 reviews 6.9/10 Location
  • 1,054 reviews 7.1/10 Room
  • 828 reviews 7.4/10 Service
  • 18 reviews 7.7/10 WiFi
  • 1,318 reviews 7.2/10 Food
  • 448 reviews 9/10 Bar
  • 341 reviews 4/10 Cleanliness
  • 330 reviews 8.2/10 Breakfast

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All our hotels in Miyagi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.