Mercure Miyagi Zao Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.9/5 457 reviews

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Mercure Miyagi Zao Resort & Spa - Image 1
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Mercure Miyagi Zao Resort & Spa - Image 4
1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum, 989-0916 MIYAGI, Japan

Description

Hotel extras

  • Stay in a tranquil resort hotel in Miyagi Zao close to several ski resorts and snow parks.

  • We're the ideal hotel for families in Miyagi Zao, with spacious rooms and suites.

  • Take a cable car to the top of Mount Zao to see the vibrant blue lake in the Okama Crater.

  • Enjoy natural hot springs in our Miyagi onsen resort, with indoor and outdoor baths available.

  • Hike, ski, snowboard, or enjoy driving the beautiful mountain trails around Zao.

Our accommodation(s)

Hotel location

Mercure Miyagi Zao Resort & Spa

1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum
989-0916 MIYAGI
Japan

GPS:38.13211, 140.56062

Telephone
Fax +81 224-34-3177

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Locavore

Enjoy freshly prepared local delicacies at Locavore. You can experience the best of Miyagi Zao dining, from specialities such as beef tongue to seafood caught locally in this prefecture. Enjoy free-flowing drinks to complement your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  457 reviews

Customer review rating 4.0/5

Sergii N. Couples - Confirmed reviews ALL

Great stay, recognition of Accor Platinum status by the hotel and complimentary upgrade to a suite! Thank you to the team in Mercure Miagi Zao and General Manager.

Thank you for staying at Mercure Miyagi Zao. Following on from obtaining Accor Platinum status, we are delighted to hear that you were satisfied with your stay in the suite. Your words of a "wonderful stay" are a great encouragement to all of our staff and to the General Manager. We will continue to strive to further improve our services as a tranquil spa resort where guests can truly relax. We look forward to welcoming you again.

Customer review rating 5.0/5

Steven C. Families - Confirmed reviews ALL

i wish to expess my gratitude and appreciation to Mr. Takanami ,s help to get back a lost file at the airplane when i arrived Sendai. Mr. Takanami tried hard to contact the local airline agent to report my lost file. finally i obtained back my important file for work, thanks again for your hotel staff help and Mr. Takanami. a good english speaker , thanks again.

Thank you very much for using our hotel. All of our staff are relieved to hear that your documents were returned safely. We are also very encouraged by your kind words about Takanami. We will continue to strive to provide the best possible service for our customers. We look forward to seeing you again.

Customer review rating 3.0/5

Oi L. F. C. Families - Confirmed reviews ALL

Located in some mountain area, room feels old, facilities generally Ok but old feel. Onsen was nice but you have to bring your own towel from the room. Not a hotel I would choose to stay again

Thank you very much for staying at our hotel. We also thank you for providing your valuable feedback. We sincerely apologize for the inconvenience caused by the aging of the guest room facilities during your stay. We take the issues associated with the aging of our facilities seriously and will use this information to consider future renovations and facility updates. We would also like to apologize for the confusion regarding bringing your own hot spring towel. We will strive to improve the signs and guidance methods within the hotel to ensure an even more comfortable stay. We take seriously the words of our guests who said they "would never stay here again" and will strive to improve our service so that we can live up to those feelings next time. Thank you very much for your valuable feedback.

Customer review rating 3.0/5

Sasithara T. Friends - Confirmed reviews ALL

Some staff at recptions are not nice, not good service, not smiling

Thank you for staying at our hotel. While we appreciate your compliments about the location, we sincerely apologize for the discomfort caused by the aging facilities and the staff's behavior. The attitude of our front desk staff who greet guests is an important factor that greatly influences the impression a hotel leaves, so we sincerely apologize for not meeting your expectations. We take your valuable feedback seriously and will strive to thoroughly train our staff and improve our customer service awareness. Thank you very much for your valuable feedback. We will strive to improve our services so that you can have an even more comfortable stay next time, so we hope you will use our hotel again if you have the opportunity.

Customer review rating 3.0/5

Paul S. Couples - Confirmed reviews ALL

Room itself is good. Good beds, good shower. But everything else is “cheap”. Terrible choice to serve even whisky in a paper cup. It’s like a camping! Not at all in line with Mercure brand standards. True, the room rates are very low too. No creativity, serving same very cheap low quality snacks every day. Onsen is nice in and outside. Music in the corridors is too loud and can be heard in the room. TV has only 5 japanese channels. 3 ping-pong tables are very poorly maintained, why no eye for this kind of detail? I saw a person vacuuming the floor AND the red tablecloth on the lobby tables with the same vacuum cleaner, disgusting…

Thank you for staying at our hotel and for sharing your valuable feedback. While we were pleased with your room and hot springs, we sincerely apologize for any inconvenience caused regarding the lounge, dining, and other hotel facilities. We take your feedback seriously and will use it to improve our service, cleaning, and facility management. We look forward to welcoming you again.

Other web-users rate our hotel

  • 345 reviews 7.3/10 Location
  • 1,590 reviews 7.1/10 Room
  • 1,232 reviews 7.1/10 Service
  • 32 reviews 7.4/10 WiFi
  • 2,007 reviews 7.7/10 Food
  • 732 reviews 8.8/10 Bar
  • 552 reviews 3.7/10 Cleanliness
  • 514 reviews 8.6/10 Breakfast

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Mercure Urabandai Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.9/5 (512 reviews)

At 67 km

See the hotel
All our hotels in Miyagi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.