Grand Mercure Nasu Highlands Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 473 reviews

Best price
guarantee
Grand Mercure Nasu Highlands Resort & Spa - Image 1
Grand Mercure Nasu Highlands Resort & Spa - Image 2
Grand Mercure Nasu Highlands Resort & Spa - Image 3
Grand Mercure Nasu Highlands Resort & Spa - Image 4
4449-2 Takakuhei, Nasu-machi, Nasugun, 325-0302 TOCHIGI, Japan

Description

Hotel extras

  • Unwind at the complimentary lounge offering alcoholic and non-alcoholic drinks and snacks.

  • Create special memories with your loved ones at Kinoha - Family Lounge & Library.

  • Enjoy our family-friendly resort in Nasu Highlands with rooms designed for young children.

  • Dine in our buffet restaurant with spectacular mountain views.

  • Our Nasu onsen resort has an open-air rock pool with water from the hot springs.

Our accommodation(s)

Hotel location

Grand Mercure Nasu Highlands Resort & Spa

4449-2 Takakuhei, Nasu-machi, Nasugun
325-0302 TOCHIGI
Japan

GPS:37.04037, 140.04107

Telephone
Fax +81 287-76-1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  473 reviews

Customer review rating 5.0/5

Heeyeon K. Families - Confirmed reviews ALL

My kid loved the play area. I loved hot spring and lounge. This resort is good for family with kids.

Dear Guest, Thank you very much for your wonderful feedback. We’re so happy to hear your child enjoyed the play area, and that you had a relaxing time in the hot spring and lounge. We truly appreciate your recommendation for families and hope to welcome you back soon. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 3.5/5

Azril M. Families - Confirmed reviews ALL

Requested for an extra Futon for my room as I had a 2 year old child who needs to sleep with one of her parents. Was then told that since I requested for another futon, I am no longer able to use both beds. Since the booking is only made for 3, I can only use the 2 futons and 1 bed. This rule in my opinion was completely absurd.

Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the misunderstanding regarding the bedding arrangement during your stay. As a hotel that accommodates and welcomes families with children, we regret that our explanation about the futon request caused confusion. This was not the level of service we aim to provide. Thank you for your understanding, and we truly appreciate your feedback. Warm regards, Grand Mercure Nasu Highlands Resort & Spa

Customer review rating 4.5/5

Dudi W. Families - Confirmed reviews ALL

We had an excellent experience from the moment we arrived. The hospitality was outstanding, and as a Gold member we truly appreciated the early check-in and late check-out, complimentary room upgrade, and a thoughtfully reserved breakfast table.

Dear Dudi-san, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had an excellent experience from the moment you arrived. It is especially rewarding to know that you felt well looked after and that the Gold member benefits—such as the early check-in, late check-out, complimentary room upgrade, and reserved breakfast table—added to your comfort and enjoyment. Your kind words about our hospitality mean a great deal to our team and serve as great encouragement for us to continue delivering thoughtful and personalized service. We sincerely look forward to welcoming you back again in the near future. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 3.0/5

Ashish C. Families - Confirmed reviews ALL

Room should be better.. it is not look 5 star resort.

Dear Valued Guest, Thank you very much for sharing your feedback. We appreciate your comments regarding your stay. Our hotel offers a variety of room types, and we regret that the selected room did not fully align with your expectations. While English-speaking staff are available to assist our international guests, we acknowledge that you were not able to connect with them during check-in. Please note that the outdoor pool is available during the summer period as stated on our website, and guests may also enjoy our onsen hot spring baths, which many guests particularly appreciate during the winter season in Nasu. While the resort does not have an on-site golf course, several golf courses are located nearby. We are pleased to note that you enjoyed our wide range of breakfast selections. Your feedback is valued, and we hope to have the opportunity to welcome you again for an improved and more satisfying experience. Best regards, Grand Mercure Nasu Highlands Resort & Spa

Customer review rating 5.0/5

Nathanael T. Couples - Confirmed reviews ALL

I booked one night at the hotel as a waypoint for my onward trip to Yamagata from Narita. I was pretty blown away by the surroundings and the view of the mountains provided by the rooms. The staff were very courteous and the western style rooms large and clean. The hotel is resort like and definitely caters to families with children. The breakfast spread was huge and the food excellent! My only regret was that I only stayed one night. Will definitely be back again for longer when I get the chance.

Other web-users rate our hotel

  • 471 reviews 7.7/10 Location
  • 1,723 reviews 7.3/10 Room
  • 1,223 reviews 6.9/10 Service
  • 22 reviews 5.7/10 WiFi
  • 1,963 reviews 7.4/10 Food
  • 1,610 reviews 8.2/10 Amenities
  • 1,088 reviews 7.6/10 Vibe
  • 642 reviews 6.3/10 Comfort

Powered by Trustyou

Our other establishments nearby

Mercure Urabandai Resort & Spa 3 stars

Customer review rating (ALL Rating) 3.9/5 (583 reviews)

At 68.692 km

See the hotel