Grand Mercure Nasu Highlands Resort & Spa 5 stars

Name: Grand Mercure Nasu Highlands Resort & Spa - ALL
Address: 4449-2 Takakuhei, Nasu-machi, Nasugun, TOCHIGI, 325-0302, JP
Telephone: +81287761122
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 805 reviews

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81 81 photos

4449-2 Takakuhei, Nasu-machi, Nasugun, 325-0302 TOCHIGI, Japan

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Grand Mercure Nasu Highlands Resort & Spa

Upscale hotel for business and leisure

Enjoy a mountain retreat at Grand Mercure Nasu Highlands Resort & Spa. Our premium hotel in Nasu Highlands is surrounded by mountains and lush green hills covered in forests. From the large windows in our contemporary hotel, you can enjoy the panoramic views and tranquil atmosphere. If you're looking for hotels for families in Nasu, you'll enjoy a range of facilities from an outdoor pool to hot springs to nearby fun attractions. Explore nearby nature or relax in the onsen.

Bring the kids to our family-friendly resort in Nasu Highlands. We offer family rooms with colourful themes and kids' equipment, a kid's area at the buffet and baby food for infants. Kids will also love the pool, which has a shallow area for non-swimmers. You can enjoy the traditional Japanese onsen experience at our hot spring hotel in Nasu. Our open-air onsen rock bath is surrounded by landscaped gardens and greenery, while our indoor public bath has a serene environment. Finish off with a healthy drink.

Escape the city and stay in peaceful mountain surrounds at Grand Mercure Nasu Highlands Resort & Spa. Close to hiking trails and popular family-friendly days out, the hotel has plenty of facilities for guests of all ages.

Discover the beauty of Nasu Highlands, renowned for its stunning volcanic landscapes including the iconic Mt, Chasu. Enjoy a wide range of outdoor activities, scenic hiking trails and local delicacies, combined with Grand Mercure's refined hospitality.

Richard TINTUN, Hotel Management

Hotel extras

Unwind at the complimentary lounge offering alcoholic and non-alcoholic drinks and snacks.
Create special memories with your loved ones at Kinoha - Family Lounge & Library.
Enjoy our family-friendly resort in Nasu Highlands with rooms designed for young children.
Dine in our buffet restaurant with spectacular mountain views.
Our Nasu onsen resort has an open-air rock pool with water from the hot springs.

Our accommodation(s)

Room

Superior Twin

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)

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Room

Kids in Safari Room

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 1 x Bunk bed(s)

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Room

Family Superior Twin - Baby Room

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)

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Room

Forest Baby Room

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)

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Room

Family Superior Twin - Kids Room

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)

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Room

Classic Twin

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)

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Room

Classic Japanese Style

8 pers. max
36 m² / 387 sq ft

Bedding 4 x Futon(s)

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Room

Classic Twin (Japanese-Western Style Room)

7 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 3 x Futon(s)

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Room

Classic Family Twin (Japanese-Western Style Room)

7 pers. max
36 m² / 387 sq ft

Bedding 2 x Single sofa bed(s) and 3 x Futon(s)

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Room

Classic Accessible

2 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Accessible room

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Room

Classic Family Twin with Bunk Beds

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 1 x Bunk bed(s)

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Room

Japanese Modern

7 pers. max
36 m² / 387 sq ft

Bedding 5 x Futon(s)

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Suite

Classic Junior Suite

7 pers. max
72 m² / 775 sq ft

Bedding 2 x Single bed(s) and 3 x Futon(s)

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Suite

Family Suite

9 pers. max
72 m² / 775 sq ft

Bedding 2 x Single bed(s) and 4 x Futon(s)

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Suite

Classic Deluxe Suite

6 pers. max
144 m² / 1550 sq ft

Bedding 4 x Single bed(s)

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Room

Classic Accessible

2 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Accessible room

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Hotel location

Grand Mercure Nasu Highlands Resort & Spa

4449-2 Takakuhei, Nasu-machi, Nasugun
325-0302 TOCHIGI
Japan

GPS:37.04037, 140.04107

+81 287-76-1122

+81 287-76-1166

Railway station
Highway exit

NASU IC

Highway exit

Access: 20 km / 12.43 mi 1 hrs 39 min walk / 20 min drive

NASUSHIOBARA

Railway station

Access: 20 km / 12.43 mi 1 hrs 39 min walk / 30 min drive

Shuttle

Shuttle scheduled

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Meeting rooms

Le Sensoriel

Le Sensoriel is a restaurant in Nasu Highlands with incredible 270-degree panoramic views across the mountains. Set on the top floor of the hotel, you can enjoy fresh, seasonal buffets with a kids' buffet corner, baby food, and mini cribs.

KINOHA - Family Lounge & Library

A welcoming retreat where imagination and conversation come naturally. Wrapped in the warmth of wood and tatami, this versatile lounge lets families read, play, relax, and enjoy time together-or apart-in complete comfort. Food & Beverages 15:00-18:00.

The Lounge

Unwind at the complimentary lounge in the afternoon and evening with a selection of alcoholic and non-alcoholic beverages, as well as local snacks and sweets. Evening Social 15:00-18:00, Night Cap 21:00-23:00.

Spa

Enjoy the soothing ambience in our hot spring hotel in Nasu. There's an outdoor public bath where you can soak in the hot springs while enjoying mountain views and a modern indoor onsen. Our Nasu onsen resort also features a lounge area.

Meetings & Events

Non contractual photo

Number of Meeting Room: 16
Surface of the largest room: 800 m² / 8611.12 sq ft
Maximum seats capacity: 540
Maximum capacity for banquets: 320

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 805 reviews

Kraisak T. Families - 4/24/2026 Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear you found our hotel very kids-friendly and enjoyed our clean rooms and friendly staff. We look forward to welcoming you and your family again soon! Best regards, Grand Mercure Nasu Highlands Resort & Spa Team

Ilya H. Business - 4/23/2026 Confirmed reviews ALL

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the spacious rooms, our relaxing spa facilities, and the happy hour in the lobby. It’s always encouraging to know that our guests feel comfortable and can fully enjoy their stay with us. We truly appreciate your comments and look forward to welcoming you again in the near future. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Heeyeon K. Families - 1/26/2026 Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful feedback. We’re so happy to hear your child enjoyed the play area, and that you had a relaxing time in the hot spring and lounge. We truly appreciate your recommendation for families and hope to welcome you back soon. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Azril M. Families - 1/25/2026 Confirmed reviews ALL

Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the misunderstanding regarding the bedding arrangement during your stay. As a hotel that accommodates and welcomes families with children, we regret that our explanation about the futon request caused confusion. This was not the level of service we aim to provide. Thank you for your understanding, and we truly appreciate your feedback. Warm regards, Grand Mercure Nasu Highlands Resort & Spa

Dudi W. Families - 1/7/2026 Confirmed reviews ALL

Dear Dudi-san, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had an excellent experience from the moment you arrived. It is especially rewarding to know that you felt well looked after and that the Gold member benefits—such as the early check-in, late check-out, complimentary room upgrade, and reserved breakfast table—added to your comfort and enjoyment. Your kind words about our hospitality mean a great deal to our team and serve as great encouragement for us to continue delivering thoughtful and personalized service. We sincerely look forward to welcoming you back again in the near future. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Web-users rating

Other web-users rate our hotel

517 reviews 7.8/10 Location
1,979 reviews 7.3/10 Room
1,406 reviews 7.2/10 Service
22 reviews 6.4/10 WiFi
2,338 reviews 7.6/10 Food
1,895 reviews 8.3/10 Amenities
1,226 reviews 7.8/10 Vibe
758 reviews 6.4/10 Comfort

130 reviews 7.9/10 Location
527 reviews 7.2/10 Room
413 reviews 7.7/10 Service
684 reviews 7.7/10 Food
561 reviews 8.5/10 Amenities
363 reviews 7.9/10 Vibe
200 reviews 6.1/10 Comfort
167 reviews 7.4/10 Wellness Area

47 reviews 8.2/10 Location
158 reviews 7.8/10 Room
107 reviews 7.3/10 Service
198 reviews 7.8/10 Food
172 reviews 8.6/10 Amenities
60 reviews 6.4/10 Comfort
58 reviews 5.6/10 Cleanliness
57 reviews 8.3/10 Bar

19 reviews 7.8/10 Location
101 reviews 8.2/10 Room
73 reviews 7/10 Service
136 reviews 8/10 Food
79 reviews 8.2/10 Amenities
62 reviews 8/10 Vibe
40 reviews 9/10 Bar
34 reviews 5.4/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Grand Mercure Nasu Highlands Resort & Spa, check-in is from 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Grand Mercure Nasu Highlands Resort & Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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When making a booking at this hotel:

I earn Status & Rewards points
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I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

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See the hotel

All our hotels in Tochigi

Grand Mercure Nasu Highlands Resort & Spa 5 stars

Description

Hotel extras

Our accommodation(s)

Superior Twin

Kids in Safari Room

Classic Junior Suite

Family Suite

Classic Deluxe Suite

Classic Accessible

Hotel location

Access and transport

Hotel services

Le Sensoriel

KINOHA - Family Lounge & Library

Breakfast

Pool

Spa

Meetings & Events

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Our other establishments nearby