Grand Mercure Nasu Highlands Resort & Spa 5 stars

Name: Grand Mercure Nasu Highlands Resort & Spa - ALL
Address: 4449-2 Takakuhei, Nasu-machi, Nasugun, TOCHIGI, 325-0302, JP
Telephone: +81287761122
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 1,042 reviews

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4449-2 Takakuhei, Nasu-machi, Nasugun, 325-0302 TOCHIGI, Japan

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Grand Mercure Nasu Highlands Resort & Spa

Premium hotel for business and leisure

Enjoy a mountain retreat at Grand Mercure Nasu Highlands Resort & Spa. Our premium hotel in Nasu Highlands is surrounded by mountains and lush green hills covered in forests. From the large windows in our contemporary hotel, you can enjoy the panoramic views and tranquil atmosphere. If you're looking for hotels for families in Nasu, you'll enjoy a range of facilities from an outdoor pool to hot springs to nearby fun attractions. Explore nearby nature or relax in the onsen.

Bring the kids to our family-friendly resort in Nasu Highlands. We offer family rooms with colourful themes and kids' equipment, a kid's area at the buffet and baby food for infants. Kids will also love the pool, which has a shallow area for non-swimmers. You can enjoy the traditional Japanese onsen experience at our hot spring hotel in Nasu. Our open-air onsen rock bath is surrounded by landscaped gardens and greenery, while our indoor public bath has a serene environment. Finish off with a healthy drink.

Escape the city and stay in peaceful mountain surrounds at Grand Mercure Nasu Highlands Resort & Spa. Close to hiking trails and popular family-friendly days out, the hotel has plenty of facilities for guests of all ages.

Discover the beauty of Nasu Highlands, renowned for its stunning volcanic landscapes including the iconic Mt, Chasu. Enjoy a wide range of outdoor activities, scenic hiking trails and local delicacies, combined with Grand Mercure's refined hospitality.

Richard TINTUN, Hotel Management

Hotel extras

Unwind at the complimentary lounge offering alcoholic and non-alcoholic drinks and snacks.
Create special memories with your loved ones at Kinoha - Family Lounge & Library.
Enjoy our family-friendly resort in Nasu Highlands with rooms designed for young children.
Dine in our buffet restaurant with spectacular mountain views.
Our Nasu onsen resort has an open-air rock pool with water from the hot springs.

Our accommodation(s)

Room

Superior Twin

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)

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Room

Kids in Safari Room

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 1 x Bunk bed(s)

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Room

Family Superior Twin - Baby Room

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)

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Room

Forest Baby Room

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)

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Room

Family Superior Twin - Kids Room

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)

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Room

Classic Twin

6 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)

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Room

Classic Japanese Style

7 pers. max
36 m² / 387 sq ft

Bedding 4 x Futon(s)

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Room

Classic Twin (Japanese-Western Style Room)

7 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 3 x Futon(s)

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Room

Classic Family Twin (Japanese-Western Style Room)

7 pers. max
36 m² / 387 sq ft

Bedding 2 x Single sofa bed(s) and 3 x Futon(s)

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Room

Classic Accessible

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Accessible room

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Room

Classic Family Twin with Bunk Beds

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s) and 1 x Bunk bed(s)

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Room

Japanese Modern

7 pers. max
36 m² / 387 sq ft

Bedding 5 x Futon(s)

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Suite

Classic Junior Suite

7 pers. max
72 m² / 775 sq ft

Bedding 2 x Single bed(s) and 3 x Futon(s)

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Suite

Family Suite

8 pers. max
72 m² / 775 sq ft

Bedding 2 x Single bed(s) and 4 x Futon(s)

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Suite

Classic Deluxe Suite

6 pers. max
144 m² / 1550 sq ft

Bedding 4 x Single bed(s)

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Room

Classic Accessible

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Accessible room

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Hotel location

Grand Mercure Nasu Highlands Resort & Spa

4449-2 Takakuhei, Nasu-machi, Nasugun
325-0302 TOCHIGI
Japan

GPS:37.04037, 140.04107

+81 287-76-1122

+81 287-76-1166

Railway station
Highway exit

NASU IC

Highway exit

Access: 20 km / 12.43 mi 1 hrs 39 min walk / 20 min drive

NASUSHIOBARA

Railway station

Access: 20 km / 12.43 mi 1 hrs 39 min walk / 30 min drive

Shuttle

Shuttle scheduled

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Meeting rooms

Le Sensoriel

Le Sensoriel is a restaurant in Nasu Highlands with incredible 270-degree panoramic views across the mountains. Set on the top floor of the hotel, you can enjoy fresh, seasonal buffets with a kids' buffet corner, baby food, and mini cribs.

KINOHA - Family Lounge & Library

A welcoming retreat where imagination and conversation come naturally. Wrapped in the warmth of wood and tatami, this versatile lounge lets families read, play, relax, and enjoy time together-or apart-in complete comfort. Food & Beverages 15:00-18:00.

The Lounge

Unwind at the complimentary lounge in the afternoon and evening with a selection of alcoholic and non-alcoholic beverages, as well as local snacks and sweets. Evening Social 15:00-18:00, Night Cap 21:00-23:00.

Meetings & Events

Non contractual photo

Number of Meeting Room: 16
Surface of the largest room: 800 m² / 8611.12 sq ft
Maximum seats capacity: 540
Maximum capacity for banquets: 320

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 1,042 reviews

Euisuk J. Families - 8/15/2026 Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful feedback and for choosing to celebrate your anniversary with us. We are delighted to hear that you and your family had an enjoyable stay and that Richard made your special occasion even more memorable with his warm and friendly service. We have also taken note of your feedback regarding the Wi-Fi. Please rest assured that we will work with our IT team to improve the connectivity and overall guest experience. We truly appreciate your feedback and look forward to welcoming you and your family back again in the future. Kind regards Grand Mercure Nasu Highlands Resort & Spa Team

Haylee M. Families - 7/19/2026 Confirmed reviews ALL

The hotel was good, nothing fancy, the pool I messaged about ahead of time and was told it would be open was not open so that was very disappointing. I was unable to use the hot springs because of my tattoos which was fine, I was allowed in to watch my girls though, but turns out hot springs is actually a bath and kids 6 and up men and woman were all in there together naked, no bathers allowed. Not something I was comfortable with, nothing against there culture, just something Westerners should bare in mind.

Thank you for your feedback. We are sorry for the disappointment caused during your stay. Our outdoor pool is a seasonal facility, operating from 18 July to 31 August, and this information is published on our official website. We apologize for any misunderstanding regarding the pool's availability. Regarding the hot spring bath, our men's and women's baths are separate, and clearly visible signage in both Japanese and English is displayed at the entrance to explain the bathing etiquette and facility information. We appreciate your feedback, as it reminds us of the importance of continuing to communicate this information as clearly as possible. Thank you again for sharing your experience. Kind regards Grand Mercure Nasu Highlands Resort & Spa Team

Matthew N. Families - 6/28/2026 Confirmed reviews ALL

The staff were absolutely wonderful. Even the guests were friendly! The dining area was stylish and comfortable. The food was delicious and the variety was greatly appreciated. The playrooms for the kids and families were fun and safe. The lobby and lounge area were comfortable. However, the room was rather disappointing. We booked a tatami room (figuring it would be safest and easiest with a one-year-old). I had read that there were renovations to the hotel within the past year or two and it really looked like that in pictures and reviews. When we got off the elevator on the 6th floor I believe, I became curious about the conditions. It didn't look so new. When entering the room, I knew immediately it had not been renovated in a very long time. I'm not sure what the bathrooms are like in the new rooms on the other floors, but it was very disappointing to find an old unit bathroom with poor lighting, no space to move and no countertop. Additionally, the windows were old and dirty, mostly on the outside, I think. The TV was old. The top of the refrigerator had many stains, and the sliding door did not move smoothly. It was our first trip as a family, and I didn't want the situation to get me down, so I ignored it. It was quite the shock after seeing the new lobby, the play areas and the nice pictures online though.

Thank you for staying at Grand Mercure Nasu Highlands Resort & Spa. We are delighted to hear that you enjoyed our staff service, dining experience, play areas, lobby and lounge. We also appreciate your kind words for our chef at the sushi counter. On the other hand, we sincerely apologize that the tatami room did not meet your expectations. We understand your disappointment, especially as this was your first family trip. Your comments regarding the room facilities and condition will be shared with our team for future improvements. Thank you very much for your valuable feedback. We hope to welcome you and your family again. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Yoshihito Y. Couples - 6/28/2026 Confirmed reviews ALL

Thank you very much for staying at Grand Mercure Nasu Highlands Resort & Spa. Thank you for choosing our hotel for your stay. We are pleased to hear that you found your room comfortable and enjoyed our meals. We also appreciate your kind comments about the reservation process. At the same time, thank you for sharing your valuable feedback regarding disposable slippers, the cleanliness of the buffet area and public bath changing room, and your concerns about food waste. We take your comments seriously and will continue working to improve both our services and our sustainability efforts. We sincerely appreciate your valuable feedback and hope to have the pleasure of welcoming you back again in the future. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Junnan L. Families - 6/16/2026 Confirmed reviews ALL

Thank you for staying at Grand Mercure Nasu Highlands Resort & Spa. We are delighted to hear that you enjoyed our facilities and had a great stay with your family. Thank you also for your valuable feedback regarding the breakfast and dinner buffet. We appreciate your suggestion about adding more variety to the menu and will share your comments with our team for future improvements. We look forward to welcoming you again on your next visit to Nasu. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Web-users rating

Other web-users rate our hotel

521 reviews 7.7/10 Location
2,010 reviews 7.3/10 Room
1,425 reviews 7/10 Service
20 reviews 7.1/10 WiFi
2,404 reviews 7.6/10 Food
1,966 reviews 8.2/10 Amenities
786 reviews 6.3/10 Comfort
675 reviews 7.5/10 Wellness Area

147 reviews 7.8/10 Location
611 reviews 6.8/10 Room
464 reviews 7.4/10 Service
5 reviews 5.9/10 WiFi
799 reviews 7.7/10 Food
665 reviews 8.4/10 Amenities
237 reviews 6.2/10 Comfort
197 reviews 5.3/10 Cleanliness

46 reviews 8.3/10 Location
158 reviews 7.8/10 Room
111 reviews 6.9/10 Service
200 reviews 8.3/10 Food
180 reviews 8.6/10 Amenities
62 reviews 5.9/10 Comfort
60 reviews 5.4/10 Cleanliness
57 reviews 8.5/10 Bar

23 reviews 7.8/10 Location
98 reviews 8.4/10 Room
70 reviews 7.4/10 Service
138 reviews 8.2/10 Food
55 reviews 6.4/10 Comfort
47 reviews 7.9/10 Wellness Area
41 reviews 8.7/10 Bar
41 reviews 8.6/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Grand Mercure Nasu Highlands Resort & Spa, check-in is from 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Grand Mercure Nasu Highlands Resort & Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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See the hotel

All our hotels in Tochigi Hotels

Grand Mercure Nasu Highlands Resort & Spa 5 stars

Description

Hotel extras

Our accommodation(s)

Superior Twin

Kids in Safari Room

Classic Junior Suite

Family Suite

Classic Deluxe Suite

Classic Accessible

Hotel location

Access and transport

Hotel services

Le Sensoriel

KINOHA - Family Lounge & Library

Breakfast

Pool

Spa

Meetings & Events

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Our other establishments nearby