Grand Mercure Nasu Highlands Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 1,101 reviews

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Grand Mercure Nasu Highlands Resort & Spa - Image 1
Grand Mercure Nasu Highlands Resort & Spa - Image 2
Grand Mercure Nasu Highlands Resort & Spa - Image 3
Grand Mercure Nasu Highlands Resort & Spa - Image 4
4449-2 Takakuhei, Nasu-machi, Nasugun, 325-0302 TOCHIGI, Japan

Description

Hotel extras

  • Unwind at the complimentary lounge offering alcoholic and non-alcoholic drinks and snacks.

  • Create special memories with your loved ones at Kinoha - Family Lounge & Library.

  • Enjoy our family-friendly resort in Nasu Highlands with rooms designed for young children.

  • Dine in our buffet restaurant with spectacular mountain views.

  • Our Nasu onsen resort has an open-air rock pool with water from the hot springs.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Kids in Safari Room

Photo out of - Kids in Safari Room

Kids in safari Room 36m² with 2 single beds and 1 bunk bed, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking.※The trundle bed is for children; up to 2 adults.

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Bunk bed(s) x1

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Single bed(s) and 1 x Bunk bed(s)
See availabilities

Superior Room 36㎡ with 2 single beds and up to 2 extra beds. Includes TV, Wi-Fi, kettle, refrigerator, bathtub & shower, and hair dryer. Ideal for families with a shoes-off design. All rooms are non-smoking and include welcome lounge access.

Max. number of persons
6
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Standard Room 36m² with 2 single beds, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 2 adults and 2 children.

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Superior Room 36㎡ with 2 single beds and 2 extra beds. TV, Wi-Fi, kettle, refrigerator, bathtub & shower, hair dryer. Hollywood-style beds and a pull-out bed for children. Shoes-off design, Aladdin X projector. Non-smoking, lounge access. Max. 2 adults.

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

See availabilities

Classic Room 36m² with 2 single beds and 1 sofa bed, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 4 adults and 2 children.

Max. number of persons
6
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Working Area

  • Business Desk
See availabilities

Classic Room 36m² with 4 futon beds, Japanese-Western style, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking.

Max. number of persons
7
Area
From 36 m² / 387 sq ft

Bedding

Futon(s) x4

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Working Area

  • Business Desk
See availabilities

Classic Room 36m² with 2 single beds and 3 futon beds, Japanese family style, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking.

Max. number of persons
7
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Futon(s) x3

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Working Area

  • Business Desk
See availabilities

Classic Room 36m² with 2 single beds and 3 futon beds, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 5 adults and 2 children.

Max. number of persons
7
Area
From 36 m² / 387 sq ft

Bedding

Single sofa bed(s) x2

Futon(s) x3

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Working Area

  • Business Desk
See availabilities

Classic Room 36m² with 2 single beds, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 2 adults.

Max. number of persons
4
Area
From 36 m² / 387 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Working Area

  • Business Desk
See availabilities

Classic Room 36m² with 2 single beds and 1 bunk bed, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 4 adults and 2 children.

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Bunk bed(s) x1

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Working Area

  • Business Desk
See availabilities

Suite

Family Suite

Photo out of - Family Suite

Family Suite 72m² with 2 single beds and 4 futon beds, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking. Room colors cannot be designated.

Max. number of persons
8
Area
From 72 m² / 775 sq ft

Bedding

Single bed(s) x2

Futon(s) x4

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Working Area

  • Business Desk
See availabilities

Suite

Classic Deluxe Suite

Photo out of - Classic Deluxe Suite

Classic Deluxe Suite 144m² with 4 single beds, TV, Wifi, kettle, refrigerator, bathtub & shower, hair dryer. All rooms include access to the welcome lounge and are non-smoking. *Available for up to 4 adults and 2 children.

Max. number of persons
6
Area
From 144 m² / 1550 sq ft

Bedding

Single bed(s) x4

Food And Beverage

Food And Beverage Facilities

  • Water fountain

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Nasu Highlands Resort & Spa

4449-2 Takakuhei, Nasu-machi, Nasugun
325-0302 TOCHIGI
Japan

GPS:37.04037, 140.04107

Telephone
Fax +81 287-76-1166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 189 rooms
  • 13 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Catering

3 Restaurants

Breakfast

  • Buffet

Business

16 Meeting rooms

Family

Services for children

  • Outdoor playground for children

Well-being

Pool

  • Outside
  • On site

Sports and leisure

Bike rack facilities Additional charge

  • Nearby

Horseback riding Additional charge

  • Nearby

Golf Additional charge

  • Nearby
  • Golf course 18 holes

Bike rack facilities

  • On site
  • On site

KINOHA - Family Lounge & Library

Photo out of - KINOHA - Family Lounge & Library

A welcoming retreat where imagination and conversation come naturally. Wrapped in the warmth of wood and tatami, this versatile lounge lets families read, play, relax, and enjoy time together-or apart-in complete comfort. Food & Beverages 15:00-18:00.

Cooking style
Other cooking style

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Light menu

A welcoming retreat where imagination and conversation come naturally. Wrapped in the warmth of wood and tatami, this versatile lounge lets families read, play, relax, and enjoy time together-or apart-in complete comfort. Food & Beverages 15:00-18:00.

Unwind at the complimentary lounge in the afternoon and evening with a selection of alcoholic and non-alcoholic beverages, as well as local snacks and sweets. Evening Social 15:00-18:00, Night Cap 21:00-23:00.

Enjoy the soothing ambience in our hot spring hotel in Nasu. There's an outdoor public bath where you can soak in the hot springs while enjoying mountain views and a modern indoor onsen. Our Nasu onsen resort also features a lounge area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,101 reviews

Customer review rating 5.0/5

Ma. L. P. Families - Confirmed reviews ALL

Thank you very much for choosing Grand Mercure Nasu Highlands Resort & Spa for your family vacation. We are delighted to hear that you had an amazing experience with us and that your family, especially your children, enjoyed their stay. It is wonderful to know that our facilities and services provided a comfortable and enjoyable experience for a large family with little children. We are also grateful for your excellent ratings regarding our rooms, cleanliness, our team, and overall experience. Your kind words are a great encouragement to all of our staff. We appreciate your feedback regarding the breakfast time and Wi-Fi speed. We will share your comments with the relevant departments and continue working to improve our services so that our guests can enjoy an even more comfortable stay. We sincerely look forward to welcoming you and your family back to Grand Mercure Nasu Highlands Resort & Spa for another memorable experience. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Customer review rating 5.0/5

Euisuk J. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your wonderful feedback and for choosing to celebrate your anniversary with us. We are delighted to hear that you and your family had an enjoyable stay and that Richard made your special occasion even more memorable with his warm and friendly service. We have also taken note of your feedback regarding the Wi-Fi. Please rest assured that we will work with our IT team to improve the connectivity and overall guest experience. We truly appreciate your feedback and look forward to welcoming you and your family back again in the future. Kind regards Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 4.0/5

Haylee M. Families - Confirmed reviews ALL

Thank you for your feedback. We are sorry for the disappointment caused during your stay. Our outdoor pool is a seasonal facility, operating from 18 July to 31 August, and this information is published on our official website. We apologize for any misunderstanding regarding the pool's availability. Regarding the hot spring bath, our men's and women's baths are separate, and clearly visible signage in both Japanese and English is displayed at the entrance to explain the bathing etiquette and facility information. We appreciate your feedback, as it reminds us of the importance of continuing to communicate this information as clearly as possible. Thank you again for sharing your experience. Kind regards Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 3.5/5

Matthew N. Families - Confirmed reviews ALL

Thank you for staying at Grand Mercure Nasu Highlands Resort & Spa. We are delighted to hear that you enjoyed our staff service, dining experience, play areas, lobby and lounge. We also appreciate your kind words for our chef at the sushi counter. On the other hand, we sincerely apologize that the tatami room did not meet your expectations. We understand your disappointment, especially as this was your first family trip. Your comments regarding the room facilities and condition will be shared with our team for future improvements. Thank you very much for your valuable feedback. We hope to welcome you and your family again. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Customer review rating 4.0/5

Yoshihito Y. Couples - Confirmed reviews ALL

Thank you very much for staying at Grand Mercure Nasu Highlands Resort & Spa. Thank you for choosing our hotel for your stay. We are pleased to hear that you found your room comfortable and enjoyed our meals. We also appreciate your kind comments about the reservation process. At the same time, thank you for sharing your valuable feedback regarding disposable slippers, the cleanliness of the buffet area and public bath changing room, and your concerns about food waste. We take your comments seriously and will continue working to improve both our services and our sustainability efforts. We sincerely appreciate your valuable feedback and hope to have the pleasure of welcoming you back again in the future. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Thank you very much for choosing Grand Mercure Nasu Highlands Resort & Spa for your family vacation. We are delighted to hear that you had an amazing experience with us and that your family, especially your children, enjoyed their stay. It is wonderful to know that our facilities and services provided a comfortable and enjoyable experience for a large family with little children. We are also grateful for your excellent ratings regarding our rooms, cleanliness, our team, and overall experience. Your kind words are a great encouragement to all of our staff. We appreciate your feedback regarding the breakfast time and Wi-Fi speed. We will share your comments with the relevant departments and continue working to improve our services so that our guests can enjoy an even more comfortable stay. We sincerely look forward to welcoming you and your family back to Grand Mercure Nasu Highlands Resort & Spa for another memorable experience. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Customer review rating 5.0/5

Euisuk J. Families - Confirmed reviews ALL

Richard was very very friendly to our family and provided special treatment for my anniversary

Dear Guest, Thank you very much for your wonderful feedback and for choosing to celebrate your anniversary with us. We are delighted to hear that you and your family had an enjoyable stay and that Richard made your special occasion even more memorable with his warm and friendly service. We have also taken note of your feedback regarding the Wi-Fi. Please rest assured that we will work with our IT team to improve the connectivity and overall guest experience. We truly appreciate your feedback and look forward to welcoming you and your family back again in the future. Kind regards Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 4.0/5

Haylee M. Families - Confirmed reviews ALL

The hotel was good, nothing fancy, the pool I messaged about ahead of time and was told it would be open was not open so that was very disappointing. I was unable to use the hot springs because of my tattoos which was fine, I was allowed in to watch my girls though, but turns out hot springs is actually a bath and kids 6 and up men and woman were all in there together naked, no bathers allowed. Not something I was comfortable with, nothing against there culture, just something Westerners should bare in mind.

Thank you for your feedback. We are sorry for the disappointment caused during your stay. Our outdoor pool is a seasonal facility, operating from 18 July to 31 August, and this information is published on our official website. We apologize for any misunderstanding regarding the pool's availability. Regarding the hot spring bath, our men's and women's baths are separate, and clearly visible signage in both Japanese and English is displayed at the entrance to explain the bathing etiquette and facility information. We appreciate your feedback, as it reminds us of the importance of continuing to communicate this information as clearly as possible. Thank you again for sharing your experience. Kind regards Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 3.5/5

Matthew N. Families - Confirmed reviews ALL

The staff were absolutely wonderful. Even the guests were friendly! The dining area was stylish and comfortable. The food was delicious and the variety was greatly appreciated. The playrooms for the kids and families were fun and safe. The lobby and lounge area were comfortable. However, the room was rather disappointing. We booked a tatami room (figuring it would be safest and easiest with a one-year-old). I had read that there were renovations to the hotel within the past year or two and it really looked like that in pictures and reviews. When we got off the elevator on the 6th floor I believe, I became curious about the conditions. It didn't look so new. When entering the room, I knew immediately it had not been renovated in a very long time. I'm not sure what the bathrooms are like in the new rooms on the other floors, but it was very disappointing to find an old unit bathroom with poor lighting, no space to move and no countertop. Additionally, the windows were old and dirty, mostly on the outside, I think. The TV was old. The top of the refrigerator had many stains, and the sliding door did not move smoothly. It was our first trip as a family, and I didn't want the situation to get me down, so I ignored it. It was quite the shock after seeing the new lobby, the play areas and the nice pictures online though.

Thank you for staying at Grand Mercure Nasu Highlands Resort & Spa. We are delighted to hear that you enjoyed our staff service, dining experience, play areas, lobby and lounge. We also appreciate your kind words for our chef at the sushi counter. On the other hand, we sincerely apologize that the tatami room did not meet your expectations. We understand your disappointment, especially as this was your first family trip. Your comments regarding the room facilities and condition will be shared with our team for future improvements. Thank you very much for your valuable feedback. We hope to welcome you and your family again. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Customer review rating 4.0/5

Yoshihito Y. Couples - Confirmed reviews ALL

Room was clean but we wanted to have disposable slippers. Food was nice but we worry about Food Waste.

Thank you very much for staying at Grand Mercure Nasu Highlands Resort & Spa. Thank you for choosing our hotel for your stay. We are pleased to hear that you found your room comfortable and enjoyed our meals. We also appreciate your kind comments about the reservation process. At the same time, thank you for sharing your valuable feedback regarding disposable slippers, the cleanliness of the buffet area and public bath changing room, and your concerns about food waste. We take your comments seriously and will continue working to improve both our services and our sustainability efforts. We sincerely appreciate your valuable feedback and hope to have the pleasure of welcoming you back again in the future. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Customer review rating 4.5/5

Junnan L. Families - Confirmed reviews ALL

Great

Thank you for staying at Grand Mercure Nasu Highlands Resort & Spa. We are delighted to hear that you enjoyed our facilities and had a great stay with your family. Thank you also for your valuable feedback regarding the breakfast and dinner buffet. We appreciate your suggestion about adding more variety to the menu and will share your comments with our team for future improvements. We look forward to welcoming you again on your next visit to Nasu. Grand Mercure Nasu Highlands Resort & Spa Accommodation Team

Customer review rating 5.0/5

Kraisak T. Families - Confirmed reviews ALL

good staff and clean room

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear you found our hotel very kids-friendly and enjoyed our clean rooms and friendly staff. We look forward to welcoming you and your family again soon! Best regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 5.0/5

Ilya H. Business - Confirmed reviews ALL

Comfort hotel, a lot of space, big rooms, fantastic spa, happy hour in lobby

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the spacious rooms, our relaxing spa facilities, and the happy hour in the lobby. It’s always encouraging to know that our guests feel comfortable and can fully enjoy their stay with us. We truly appreciate your comments and look forward to welcoming you again in the near future. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 5.0/5

Heeyeon K. Families - Confirmed reviews ALL

My kid loved the play area. I loved hot spring and lounge. This resort is good for family with kids.

Dear Guest, Thank you very much for your wonderful feedback. We’re so happy to hear your child enjoyed the play area, and that you had a relaxing time in the hot spring and lounge. We truly appreciate your recommendation for families and hope to welcome you back soon. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 3.5/5

Azril M. Families - Confirmed reviews ALL

Requested for an extra Futon for my room as I had a 2 year old child who needs to sleep with one of her parents. Was then told that since I requested for another futon, I am no longer able to use both beds. Since the booking is only made for 3, I can only use the 2 futons and 1 bed. This rule in my opinion was completely absurd.

Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the misunderstanding regarding the bedding arrangement during your stay. As a hotel that accommodates and welcomes families with children, we regret that our explanation about the futon request caused confusion. This was not the level of service we aim to provide. Thank you for your understanding, and we truly appreciate your feedback. Warm regards, Grand Mercure Nasu Highlands Resort & Spa

Customer review rating 4.5/5

Dudi W. Families - Confirmed reviews ALL

We had an excellent experience from the moment we arrived. The hospitality was outstanding, and as a Gold member we truly appreciated the early check-in and late check-out, complimentary room upgrade, and a thoughtfully reserved breakfast table.

Dear Dudi-san, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had an excellent experience from the moment you arrived. It is especially rewarding to know that you felt well looked after and that the Gold member benefits—such as the early check-in, late check-out, complimentary room upgrade, and reserved breakfast table—added to your comfort and enjoyment. Your kind words about our hospitality mean a great deal to our team and serve as great encouragement for us to continue delivering thoughtful and personalized service. We sincerely look forward to welcoming you back again in the near future. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 3.0/5

Ashish C. Families - Confirmed reviews ALL

Room should be better.. it is not look 5 star resort.

Dear Valued Guest, Thank you very much for sharing your feedback. We appreciate your comments regarding your stay. Our hotel offers a variety of room types, and we regret that the selected room did not fully align with your expectations. While English-speaking staff are available to assist our international guests, we acknowledge that you were not able to connect with them during check-in. Please note that the outdoor pool is available during the summer period as stated on our website, and guests may also enjoy our onsen hot spring baths, which many guests particularly appreciate during the winter season in Nasu. While the resort does not have an on-site golf course, several golf courses are located nearby. We are pleased to note that you enjoyed our wide range of breakfast selections. Your feedback is valued, and we hope to have the opportunity to welcome you again for an improved and more satisfying experience. Best regards, Grand Mercure Nasu Highlands Resort & Spa

Customer review rating 5.0/5

Nathanael T. Couples - Confirmed reviews ALL

I booked one night at the hotel as a waypoint for my onward trip to Yamagata from Narita. I was pretty blown away by the surroundings and the view of the mountains provided by the rooms. The staff were very courteous and the western style rooms large and clean. The hotel is resort like and definitely caters to families with children. The breakfast spread was huge and the food excellent! My only regret was that I only stayed one night. Will definitely be back again for longer when I get the chance.

Customer review rating 4.5/5

Sarvajit P. Families - Confirmed reviews ALL

Two adults, one toddler, one baby, stayed for two nights, all-inclusive. The hotel was very accommodating for the children.

Customer review rating 5.0/5

Chingwen T. Families - Confirmed reviews ALL

From the moment we checked in, the staff were incredibly friendly and welcoming. The room was clean and simple, and the food was delicious. The only downside was that the breakfast options didn’t change much over our two-night stay, so I was actually glad we only opted for dinner on one of the nights. The free lounge bar was excellent, and the drinks after soaking in the hot spring were a real treat. Overall, there wasn’t much to complain about—except that the soundproofing in the room wasn’t great. Since there were lots of kids around, we could easily hear the noise from the neighboring rooms, even things like sneezing.

Customer review rating 4.0/5

Koji A. Families - Confirmed reviews ALL

The only minor drawback is the lift, as it can get quite busy at times, which may make getting in and out a little slow.

Customer review rating 5.0/5

Jonathon Z. Families - Confirmed reviews ALL

Richard Tin-Tun (GM) and his team provide excellent hospitality.

Customer review rating 4.5/5

Ryota Y. Families - Confirmed reviews ALL

子連れでくるのに最適な設備が充実しており、遊び場や食事、お風呂など、子供と楽しめました。 残念な点として、 EVの充電器が使えなくなっていました。次回行く時までには直っていたらいいなと思います。 日本人には直予約サイトが分かりづらいという難点もありました。 到着時にスタッフのお迎え等なく、重たい荷物を子供抱えて部屋まで行くのがしんどいです。

Customer review rating 4.5/5

Kenji N. Families - Confirmed reviews ALL

レストランのオペレーションおよび食事の内容が素晴らしいと感じた。スパも広く、快適。何より、客室からの眺望に満足。

Customer review rating 4.0/5

Satoshi T. Families - Confirmed reviews ALL

雰囲気もよく、とてもいいホテルだと思った

Other web-users rate our hotel

  • 521 reviews 7.8/10 Location
  • 2,003 reviews 7.3/10 Room
  • 1,421 reviews 7/10 Service
  • 20 reviews 6.4/10 WiFi
  • 2,410 reviews 7.6/10 Food
  • 1,968 reviews 8.2/10 Amenities
  • 784 reviews 6.2/10 Comfort
  • 675 reviews 7.6/10 Wellness Area

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