Grand Mercure Nasu Highlands Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 707 reviews

Grand Mercure Nasu Highlands Resort & Spa - Image 1
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Description

Hotel extras

  • Unwind at the complimentary lounge offering alcoholic and non-alcoholic drinks and snacks.

  • Create special memories with your loved ones at Kinoha - Family Lounge & Library.

  • Enjoy our family-friendly resort in Nasu Highlands with rooms designed for young children.

  • Dine in our buffet restaurant with spectacular mountain views.

  • Our Nasu onsen resort has an open-air rock pool with water from the hot springs.

Our accommodation(s)

Hotel location

Grand Mercure Nasu Highlands Resort & Spa

4449-2 Takakuhei, Nasu-machi, Nasugun
325-0302 TOCHIGI
Japan

GPS:37.04037, 140.04107

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  707 reviews

Customer review rating 5.0/5

Kraisak T. Families - Confirmed reviews ALL

good staff and clean room

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear you found our hotel very kids-friendly and enjoyed our clean rooms and friendly staff. We look forward to welcoming you and your family again soon! Best regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 5.0/5

Ilya H. Business - Confirmed reviews ALL

Comfort hotel, a lot of space, big rooms, fantastic spa, happy hour in lobby

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the spacious rooms, our relaxing spa facilities, and the happy hour in the lobby. It’s always encouraging to know that our guests feel comfortable and can fully enjoy their stay with us. We truly appreciate your comments and look forward to welcoming you again in the near future. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 5.0/5

Heeyeon K. Families - Confirmed reviews ALL

My kid loved the play area. I loved hot spring and lounge. This resort is good for family with kids.

Dear Guest, Thank you very much for your wonderful feedback. We’re so happy to hear your child enjoyed the play area, and that you had a relaxing time in the hot spring and lounge. We truly appreciate your recommendation for families and hope to welcome you back soon. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Customer review rating 3.5/5

Azril M. Families - Confirmed reviews ALL

Requested for an extra Futon for my room as I had a 2 year old child who needs to sleep with one of her parents. Was then told that since I requested for another futon, I am no longer able to use both beds. Since the booking is only made for 3, I can only use the 2 futons and 1 bed. This rule in my opinion was completely absurd.

Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the misunderstanding regarding the bedding arrangement during your stay. As a hotel that accommodates and welcomes families with children, we regret that our explanation about the futon request caused confusion. This was not the level of service we aim to provide. Thank you for your understanding, and we truly appreciate your feedback. Warm regards, Grand Mercure Nasu Highlands Resort & Spa

Customer review rating 4.5/5

Dudi W. Families - Confirmed reviews ALL

We had an excellent experience from the moment we arrived. The hospitality was outstanding, and as a Gold member we truly appreciated the early check-in and late check-out, complimentary room upgrade, and a thoughtfully reserved breakfast table.

Dear Dudi-san, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had an excellent experience from the moment you arrived. It is especially rewarding to know that you felt well looked after and that the Gold member benefits—such as the early check-in, late check-out, complimentary room upgrade, and reserved breakfast table—added to your comfort and enjoyment. Your kind words about our hospitality mean a great deal to our team and serve as great encouragement for us to continue delivering thoughtful and personalized service. We sincerely look forward to welcoming you back again in the near future. Warm regards, Grand Mercure Nasu Highlands Resort & Spa Team

Other web-users rate our hotel

  • 521 reviews 7.7/10 Location
  • 1,943 reviews 7.4/10 Room
  • 1,381 reviews 7/10 Service
  • 26 reviews 6.6/10 WiFi
  • 2,284 reviews 7.5/10 Food
  • 1,864 reviews 8.3/10 Amenities
  • 1,225 reviews 7.8/10 Vibe
  • 740 reviews 6.4/10 Comfort

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