Mercure Sofia City 4 stars

Customer review rating (ALL Rating) 4.7/5 300 reviews

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Description

Hotel extras

  • Stylishly renovated hotel with modern rooms, a la carte restaurant and conference centre.

  • Near to NDK, BOYNA CHURCH, BULGARIA MALL, MUSEUMS, DENTAL CLINICS

  • Purpose-built conference centre with many fully-equipped conference halls and co-working place

  • The hotel offers 111 confortable rooms and suites, ideal for business and leisure events.

  • On site chargeable car parking, fitness centre, salt room and sauna area

Our accommodation(s)

Hotel location

Mercure Sofia City

83 Bulgaria Blvd.
1404 SOFIA
Bulgaria

GPS:42.6599, 23.2867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  300 reviews

Customer review rating 5.0/5

Georgi K. Business - Confirmed reviews ALL

Nice upgraded room

Dear Georgi K., Thank you for your kind words regarding your upgraded room. We are pleased to hear that you enjoyed your stay at Mercure Sofia City. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Sofia City

Customer review rating 5.0/5

Alexander Q. Business - Confirmed reviews ALL

Very friendly front desk staff. I asked about how to get around town and they took the time to give me several good options of how to travel and what to see. Later, I forgot my passport in your room after I checked out, but they knew I was still in the building and made the effort to find me to give me back my passport. If given the chance, I will stay here again. Oh yah, the rooms were nice too. ;)

Dear Alexander Q., Thank you for your kind feedback regarding your recent stay at Mercure Sofia City. We are delighted to hear that you found our staff to be friendly and attentive, as we strive to provide exceptional service to all our guests. It is wonderful to know that our team was able to assist you with travel information and promptly return your passport. Your compliments about our rooms are also greatly appreciated. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Mercure Sofia City

Customer review rating 5.0/5

Stefan S. Families - Confirmed reviews ALL

Nice personalities. Perfect service

Dear Stefan S., Thank you for your kind words regarding our staff and service. We are delighted to hear that your experience at Mercure Sofia City was positive. Your feedback motivates our team to continue delivering exceptional hospitality. Goodbye and best regards, Mercure Sofia City

Customer review rating 2.0/5

Aidana S. Business - Confirmed reviews ALL

Reception desk, Hristina, was extremely welcoming BUT the rest of the service remains poor. I arrived at 8 pm after long flight extremely hungry and tired. Went to restaurant where instead of explaining that they dont serve solo travellers and only big group, staff just rudely said we will not serve you you should go away. Only Hristina apologise for such rudeness and directed me in right restaurant BUT there were NO waiter for 20’ now i understand why it is called FIND ME(the waiter) in a morning the checkout staff was no qualified enough to issue invoice, luckily Hristina was passing by and said to them she printed my invoice in advance and gave me a convert. Already regretting that i should back to this hotel after 2 days business trip to another city. Regardless of new building and nice finishing, I would rather recommend to avoid this hotel unless staff is trained well

Dear Aidana S., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Sofia City. We sincerely appreciate your kind words about Hristina at the reception, as she exemplifies the level of service we strive to provide. However, I regret to learn about your disappointing experiences with our restaurant service and the checkout process. It is concerning to hear that you felt unwelcome and faced delays in receiving assistance. Please be assured that we take your comments seriously, as they highlight areas where we can improve our service. Our goal is to ensure every guest feels valued and satisfied during their stay. We will review your feedback with our team to enhance our guest experience. Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future with an improved experience. Best regards, Mercure Sofia City

Customer review rating 5.0/5

Djohan G. Business - Confirmed reviews ALL

All staffs of this hotel are really very friendly and working very professional to satisfy all hotel guests.

Dear Djohan G., We very much appreciate your comments regarding your stay at the Mercure Sofia City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evgeniy Krivenok General Manager

Other web-users rate our hotel

  • 75 reviews 6.1/10 Location
  • 146 reviews 8.5/10 Room
  • 141 reviews 8.2/10 Service
  • 6 reviews 6.4/10 WiFi
  • 79 reviews 8.6/10 Comfort
  • 75 reviews 9/10 Breakfast
  • 73 reviews 9.2/10 Cleanliness
  • 71 reviews 9.7/10 Vibe

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