Novotel Sofia Hotel 4 stars

Location is excellent nearby a shopping mall, the airport, on highway to East of Bulgaria and to the Ring Road of Sofia. Staff is absolutely excellent , friendly, polite and willing to help any time. Service at bar and restaurant perfect and quality of food and drinks as well. Cleanless at rooms and public areas absolutely at high level and protective measurements have been taken. Highly recommended for business or leisure.

Hotel room was very clean and the team was very friendly.

I use Novotel often when visiting Sofia as it is conveniently located to the Mall for various entertainment requirements, shopping etc

I use only this hotel when I visit Sofia either for business or for pleasure. You can always rely on the quality.

Only one (form existing 3) elevator is working.

For me is Novotel the best hotel in Sofia. All is perfect - the rooms, the breakfast, the service, the underground garage, the location...

friendly staff , enjoyable and good location

Airport pickup, check-in, room - all good as I have come to expect from this hotel over many stays in the last 3 years.

- friendly staff as always, - located conveniently in relation to the mall, and to my office

Staff were so nice and couldn’t do enough for our crew. Breakfast was amazing. Room was gorgeous and really comfortable! Thanks guys!

This hotel is absolutely excellent. I enjoyed my time there very much. The staff is friendly and cooperative and does always its best to make the stay memorable. The food at the restaurant offer great food quality, the service is very friendly .... really loved the time staying at the hotel and felt like coming home!

Everything was fine, except at arrival my particular reserved room 1511 wasn't available even though it was confirmed by the hotels FD Manger the day prior to my arrival. I stayed for 7 nights, two of my guests each for 3 nights, another guest for 2 nights! All together I've bought 15 nights at your hotel, why did I not receive points for that? Booking rooms at IHG hotels I would get points for ALL nights/rooms I pay for!?

Big, quiet and clean rooms, comfortable beds and wonderful service...what's there not to like!? There's also a gym and a sauna on site. The breakfast is really good and the meals served throughout the day are a very good value for money as well. Chapeau Novotel Sofia!

I have stayed at the Sofia Novotel probably 7 times, now. I have family and friends in Sofia, and the hotel is very conveniently located for visiting them. But I would not stay there if the staff and facilities were not first rate. Firstly, the staff is fabulous. Over my multiple stays I have come to know the dining room staff and the front desk staff, and they are all wonderful people. Lily and Iliana in the dining room/bar (I am already missing Mira, who has, unfortunately, left the hotel) are just fantastic. Both of them have gone out of their way to make my stays as pleasant as possible!! Svetlo, Damien and Stefan always provide good cheer and amplify my comfort level! They anticipate my wishes and provide incredibly good service. The Front Desk staff always know my name, and are tireless in providing good service. In addition to the great staff, the hotel itself is a very well kept property. It is hard to believe the hotel is over five years old. It looks practically brand new. Housekeeping really knows their job, and performs it very well. I look forward to my future stays at the Sofia Novotel!

Location is excellent. The hotel offers underground parking. The staff was very helpful and polite. Executeive room was clean , but cool. A lot of space for family . Breakfast and coffee very good. Thank you!