Novotel Sofia 4 stars

Customer review rating (ALL Rating) 4.7/5 745 reviews

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Description

Hotel extras

  • Modern restaurant and bar serving breakfast, lunch, dinner and drinks

  • Outstanding hospitality

  • State-of-the-art contemporary building

  • Vibrant location close to the airport and Sofia City Centre

  • Rooms with mountain and city views

Our accommodation(s)

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Room 1

Hotel location

Novotel Sofia

115 N Tsarigradsko Shosse Blvd
1784 SOFIA
Bulgaria

GPS:42.659078, 23.382982

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

Whether for breakfast, lunch or dinner, our Chef offers you a great variety of dishes, always prepared with the finest quality produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  745 reviews

Customer review rating 4.0/5

Maureen S. Couples - Confirmed reviews ALL

Dear Maureen S., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the comfort of our hotel, the spacious and quiet rooms, and our convenient location. Your feedback is very important to us, as it helps us continuously improve the experience we provide to our guests. We are sorry to learn that your dining experience did not meet your expectations. Please accept our sincere apologies for the delay in serving your meals and for the slow bar service. We will conduct an internal review of the situation to better understand what happened and take the necessary steps to improve our service. We truly appreciate your comments and hope to have the opportunity to welcome you back. We are confident that your next stay with us will be an even more enjoyable experience. Kind regards, Apostol Bachev Food and Beverage MANAGER

Customer review rating 2.5/5

Robert V. Families - Confirmed reviews ALL

Dear Mr. V., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sofia. I sincerely regret that your experience did not meet your expectations, particularly concerning the availability of coffee. At Novotel, we strive to create a comfortable and welcoming environment for all our guests. I understand how important having access to coffee can be, especially after a long journey. While our policy does not currently include complimentary coffee service in the rooms, I appreciate your input on this matter. It is always our aim to ensure that our guests feel satisfied and taken care of during their stay. Please allow me to assure you that your feedback will be taken into consideration as we continuously seek to enhance our services. We value guest opinions highly and recognize their role in helping us improve. It is my hope that you will reconsider staying with us in the future, should your travels bring you back to Sofia. Kind regards, David Yordanov Front Office Manager

Customer review rating 4.5/5

Dunja B. Business - Confirmed reviews ALL

Dear Mrs. B., Thank you for your positive feedback regarding your recent stay at Novotel Sofia. We are delighted to hear that you found our location convenient and that our large rooms met your expectations for comfort and cleanliness. It is always our goal to provide a pleasant experience for our guests and your comments affirm our efforts. Kind regards, David Yordanov Front Office Manager

Customer review rating 5.0/5

Corey P. Couples - Confirmed reviews ALL

Dear Mrs. P., Thank you for taking the time to share your positive feedback regarding your recent stay at Novotel Sofia. We are delighted to hear that you found your room to be pleasant and appreciated the convenience of our proximity to the mall. It is our aim to provide a comfortable and enjoyable experience for all guests. Kind regards, David Yordanov Front Office Manager

Customer review rating 2.5/5

Koos B. Business - Confirmed reviews ALL

Dear Mr. B. Thank you very much for taking the time to share your feedback. We sincerely apologize for the misunderstanding regarding the restaurant charges. Unfortunately, the bills were mistakenly posted to your room, which caused the confusion during your check-out. We appreciate your patience and understanding while our team resolved the issue. As a gesture of goodwill, we would be delighted to offer you a special discount in our restaurant during your next stay with us. We truly value your trust and would love the opportunity to provide you with the seamless and exceptional experience you deserve. Thank you once again for your valuable feedback. We look forward to welcoming you back and ensuring that your next visit is nothing short of perfect. Kind regards, Apostol Bachev Food and Beverage MANAGER

Other web-users rate our hotel

  • 304 reviews 9.2/10 Location
  • 378 reviews 8.5/10 Room
  • 437 reviews 9.5/10 Service
  • 12 reviews 9.2/10 WiFi
  • 228 reviews 8.9/10 Breakfast
  • 192 reviews 9.4/10 Cleanliness
  • 120 reviews 8.5/10 Food
  • 99 reviews 9.5/10 Vibe

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