Novotel Sofia 4 stars

Customer review rating (ALL Rating) 4.8/5 259 reviews

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Novotel Sofia - Image 1
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115 N Tsarigradsko Shosse Blvd, 1784 SOFIA, Bulgaria

Description

Hotel extras

  • Modern restaurant and bar serving breakfast, lunch, dinner and drinks

  • Outstanding hospitality

  • State-of-the-art contemporary building

  • Vibrant location close to the airport and Sofia City Centre

  • Rooms with mountain and city views

Our accommodation(s)

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Hotel location

Novotel Sofia

115 N Tsarigradsko Shosse Blvd
1784 SOFIA
Bulgaria

GPS:42.659078, 23.382982

Telephone
Fax +359 2 904 3000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

Whether for breakfast, lunch or dinner, our Chef offers you a great variety of dishes, always prepared with the finest quality produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  259 reviews

TripAdvisor Rating  4.5/5  1,078 reviews

Certificate of excellence 2023

Great hotel close to the airport

TripAdvisor rating 5.0/5

John E TripAdvisor review

Excellent hotel. Clean, comfortable & large bedrooms. Staff at reception were extremely pleasant and helpful. A shopping mall a couple of doors down from the hotel. Use Yellow taxis to get into the centre as these are cheap and readily available.

Dear Evjeao, We very much appreciate your comments regarding your stay at Novotel Sofia! It is always a pleasure to receive positive feedback and I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff to continue to do it! We are looking forward to welcoming you again with us! Kind regards,

Very professional

Customer review rating 5.0/5

Yoav Families - Confirmed reviews ALL

Very professional service during the check in and check out. Professional attitude from Ivan and the night shift man

Dear Yoav Z., We very much appreciate your comments regarding your stay at Novotel Sofia. It is always a pleasure to receive positive feedback. I will share your comments with our team and with Ivan and Georgi in particular. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Todor MINEV General Manager

Top

TripAdvisor rating 5.0/5

Ian W TripAdvisor review

Very good service from the reception guy Mr.Radostin and the girl on the bar Nikol . Thank you guys for your service 🙏 From the check in to the check out everything was top received a welcome drink and tried the local kitchen Very modern hotel very well organised shuttle service Top experience

Dear Ian, We very much appreciate your comments regarding your stay at Novotel Sofia. It is always a pleasure to receive positive feedback! I will share your comments with our team and with our Radostin and Nikol in particular. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely hotel

TripAdvisor rating 5.0/5

Nanabn Friends getaway - TripAdvisor review

This hotel is lovely. The rooms are spacious and beautifully clean. The beds were comfortable. This is an airport hotel, so it's not close to downtown Sofia. There is a mall close by that you can walk to, and they do have a restaurant. The breakfast was great.

Dear Nanabn, thank you for your kind words! We are glad you enjoyed our spacious and clean rooms, comfortable beds, and great breakfast. We look forward to welcoming you back. Best regards

Noise issue on two occasions

TripAdvisor rating 3.0/5

nolanar Solo travel - TripAdvisor review

The was a noise issue firstly with music from the bar area which travelled up to the 14th floor! Then again on another occasion people taking very loudly probably intoxicated in the outdoor area of the bar. Both times had to call down to the concierge to address the issues. It’s a quick travel from the airport to the hotel which takes less than 10 minutes check-in was quick. I re-parked my car in the free car park in the basement while I’ve checked me in additional tax which is minimal check-in was quick I was in 1410 which is the second floor with good views of the street heading into the city centre of Sofia, the room was for modern minimalistic with a couch towards the Window double bed with a throw with coffee making facilities a safe bathroom was reasonably large. The coffee making facilities uses cardboard cups which be much nice if there was actual cups in the room/glasses there’s a water dispensing facility in the hallway with two empty bottles for you to fill your water spotless and Eco drive in the room has multiple books and magazines, to keep you entertain the blackout curtains were quite good Toiletries are average- in large bottle attached to the wall. No body lotions unfortunately. It’s 15-20 minutes to the iconic cathedral and the main highway is usually jammed and cost about 12-15Lev Gym is on the 1st floor and you have walk thought a conference centre to get there. So Imagine gym outfit walking through suits with tie at 5pm. It has 2 running machines, a cross trainer and a bicycle with two multi machines and one bench for weights- max weight 10kg. There was an issue with the body lotion in the room. The body lotion should be attached next to the sink however a hand wash was attached and I asked twice for someone to come and take a look at it. The lady finally came up a couple of hours later and started saying that someone made a mistake rather than fixing the problem she started flapping. I didn’t suggest she just leaves the body lotion there freestanding and then she promptly left the chap at front desk was rather less than useful called Roboslav. All in all a good hotel for the hotel or driving south to Plovdiv or the Boyana/history museum. The gym Is a positive and so is the dining experience. Novotel Sofia It’s a quick travel from the airport to the hotel which takes less than 10 minutes check-in was quick. I re-parked my car in the free car park in the basement while I’ve checked me in additional tax which is minimal check-in was quick I was in 1410 which is the second floor with good views of the street heading into the city centre of Sofia, the room was for modern minimalistic with a couch towards the Window double bed with a throw with coffee making facilities a safe bathroom was reasonably large. The coffee making facilities uses cardboard cups which be much nice if there was actual cups in the room/glasses there’s a water dispensing facility in the hallway with two empty bottles for you to fill your water spotless and Eco drive in the room has multiple books and magazines, to keep you entertain the blackout curtains were quite good Toiletries are average- in large bottle attached to the wall. No body lotions unfortunately. It’s 15-20 minutes to the iconic cathedral and the main highway is usually jammed and cost about 12-15Lev Gym is on the 1st floor and you have walk thought a conference centre to get there. So Imagine gym outfit walking through suits with tie at 5pm. It has 2 running machines, a cross trainer and a bicycle with two multi machines and one bench for weights- max weight 10kg. There was an issue with the body lotion in the room. The body lotion should be attached next to the sink however a hand wash was attached and I asked twice for someone to come and take a look at it. The lady finally came up a couple of hours later and started saying that someone made a mistake rather than fixing the problem she started flapping. I didn’t suggest she just leaves the body lotion there freestanding and then she promptly left the chap at front desk was rather less than useful called Roboslav. All in all a good hotel for the hotel or driving south to Plovdiv or the Boyana/history museum. The gym is a positive and so is the dining experience.

Dear Travellingdoc, We sincerely apologize for the noise disturbances you experienced during your stay. Your feedback is invaluable, and we will address this matter with our team to ensure a peaceful environment for all our guests. We are delighted to hear that you appreciated the quick check-in process and the convenient location of our hotel. Regarding the issue with the body lotion, we will investigate this further to prevent similar occurrences in the future. Please note that our toiletries are provided in large bottles for sustainability reasons. We are glad you enjoyed our gym facilities and dining experience. Understanding your concerns will enable us to address any issues and make improvements to ensure a more pleasant experience for all our guests. Please feel free to reach out to us directly with any specific feedback or concerns you may have. Thank you for choosing Novotel Sofia and we hope to welcome you back for an improved experience. Warm regards,

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Other web-users rate our hotel

  • 192 reviews 9.1/10 Location
  • 220 reviews 8.2/10 Room
  • 301 reviews 9.5/10 Service
  • 11 reviews 9.6/10 WiFi
  • 125 reviews 8.5/10 Breakfast
  • 118 reviews 8.4/10 Cleanliness
  • 77 reviews 8.2/10 Food
  • 63 reviews 9.8/10 Vibe

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