Novotel Sofia Hotel 4 stars

The staff need to be congratulated, reception greet you almost as an old friend, the restaurant staff are helpful and friendly and the rooms are very clean

Very nice and service oriented staff Room was clean and tidy Missing: flip flops and q tips

Perfect

Relaxing, convenient, amazing & friendly staff, good quality breakfast, perfect location,

Clean, confortable, good position.

I love the mountain view :) and the small terrace at 8th floor.

This a a very good hotel, in terms of the hotel itself. Rooms are great, wifi is epic and staff are helpful. There is a great mall next door with all the food options you could need. It's also very close to the airport. But it's several km from most of the tourist sites. Taxis are cheap in Sofia, but traffic can be vile. Were I go back to Sofia I'd try something closer to the city centre.

I enjoy staying at the Novotel in Sofia, the staff are very helpful; the rooms are a reasonable size and the beds comfortable. The wifi is excellent which means I can work in the evening if I need to.

Enjoyable staff with friendly staff. Well designed and clean room.

At the first I want to say I requested to have room at 8th floor they didn't accept because lack of room and for smoker man it's very hard to maintain in another floor there after again I requested to change my room they check and told me after Saturday day they can but nobody care about my request and quality sleep mattress was very very bad

My stay with this hotel has always been a pleasure. I have a team based in Sofia, so I would usually visit them 4x a year - Novotel has been my second home. I would usually request to be at room 801 since its nearest the smoking garden, and they always made sure I stay in that room. It has also been twice when I experienced free wine and refill daily - this is just great! Hotel staff have always responded to my requests in a very timely manner - KUDOS to all of them!

My experience included the usual high levels of customer service, a clean and well appointed room and a very comfortable bed. I usually stay for six nights on my trips and if I'm honest, the one thing that is a bit of a negative for me its that the hotel restaurant menu is comparatively small and the choice somewhat limiting as a result. I ended up eating outside the hotel in search of a little more variety.

SEE ABOVE

This stay was in excess of two weeks. As usual every thing was perfect. The hotel is amazingly clean, everything shines; the staff are terrific; the restaurant is wonderful. Everyone is pleasant, courteous and helpful. I especially want to thank Lily, Mira and Iliana for making my stay so enjoyable. They really made for great breakfasts and afternoon “tea time.” Their friendliness and charm will keep me coming back to Sofia Novotel. They keep the bar and dining room humming beautifully! On this trip I also met Tanya, the Chef. She was warm and welcoming and knows how to cook! I think this is my fifth stay at Sofia Novotel and it only gets better!! Thanks to all!!

Very good overall service and conditions. Perfect personnel attention. Very good room services. Very good cleaning. Very good breakfast variety and service. Poor restaurant choice and expensive dishes.