Dear Mr.T., Thank you for your positive feedback. We are delighted to hear that your experience at Novotel Sofia met your expectations. It is wonderful to know that you appreciated the Rituals amenities, as we strive to enhance our guests' stays with thoughtful touches. We look forward to welcoming you back in the future. Kind regards, Radostin Iliev Assistant Front Office Manager

Dear Mr.R., Thank you for taking the time to share your positive experience following your recent stay at Novotel Sofia. We are delighted to learn that your visit was fabulous and that we were able to meet your expectations across various aspects of your stay. We take great pride in maintaining high standards of cleanliness and comfort in our rooms. It is gratifying to hear that our housekeeping team’s efforts contributed to creating a relaxing environment for you. Your compliments regarding the professionalism and courtesy of our staff are greatly appreciated. We strive to ensure that every guest feels welcomed and well-cared for, and it is rewarding to know that our team succeeded in making your stay memorable. We are also pleased that you enjoyed our breakfast offerings. Our culinary team is dedicated to providing a diverse selection of high-quality options to cater to our guests’ preferences. It is always wonderful to hear that our breakfast spread contributed positively to your overall experience. Furthermore, your feedback regarding our fitness facilities is highly valued. We understand the importance of maintaining a healthy lifestyle while traveling, and we are glad that our gym met your expectations for a comprehensive workout. We sincerely appreciate your recommendation and look forward to welcoming you back during your next visit to Sofia. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Kind regards, Radostin Iliev Assistant Front Office Manager

Dear Mrs.C., Thank you for your kind words and for choosing to stay with us at Novotel Sofia. We are delighted to hear that you had a pleasant experience during your visit. Your appreciation motivates our team to continue providing excellent service to all our guests. Kind regards, Radostin Iliev Assistant Front Office Manager

Dear Mrs. B., Thank you for your kind feedback regarding your recent stay at Novotel Sofia. We are delighted to hear that you enjoyed your time with us, particularly appreciating the spacious accommodations and the friendliness of our staff, especially Nora, who checked you in on your arrival. It is always our aim to provide a pleasant experience for our guests and your positive remarks affirm our commitment to excellent service. Kind regards, David Yordanov Front Office Manager

Dear Mr. G., Thank you for taking the time to share your positive feedback regarding your stay at Novotel Sofia. We are delighted to hear that you consistently choose our hotel when visiting Bulgaria! Your continued patronage is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, David Yordanov Front Office Manager

Dear Mr. P., Thank you for your kind words regarding our staff. We are delighted to hear that you found our front desk and restaurant teams to be professional and friendly. It is always our goal to provide our guests with a memorable experience and your feedback serves as a great motivation for our team. We look forward to welcoming you back to Novotel Sofia in the future. Kind regards, David Yordanov Front Office Manager

Dear Horatiu C., Thank you for taking the time to share your wonderful experience at Novotel Sofia. We are delighted to hear that you enjoyed your stay and that our personalized touches, such as the welcome letter, contributed positively to your visit. We believe that small details can create memorable experiences and it is gratifying to know that this resonated with you. We take great pride in maintaining a high standard of cleanliness throughout our hotel and your appreciation of our spotless facilities is genuinely rewarding for our team. Additionally, we are thrilled that you enjoyed the culinary offerings during both breakfast and dinner. Our chefs are committed to providing quality meals that reflect our dedication to guest satisfaction. It is also heartening to learn that our staff's friendliness and warm demeanor enhanced your stay. We strive to create an inviting atmosphere where our guests feel comfortable and valued and your acknowledgment of their efforts serves as a great encouragement to continue delivering exceptional service. Furthermore, we are pleased that you enjoyed the stunning mountain view from your room which can indeed create a memorable backdrop for a stay and we are glad it added to your overall experience. Thank you once again for your kind words and for choosing to return to us. We look forward to welcoming you back on your next visit to Sofia. Kind regards, David Yordanov Front Office Manager

Dear Mrs. R., Thank you for taking the time to share your positive experience with us. We are truly honored to be your preferred hotel for your time in Sofia! It brings us great joy to know that you found our facilities well maintained and enjoyed the quality of our food and hospitality. Your kind words serve as a motivation for our team to continue delivering exceptional service to all our guests. We are looking forward to your next stay with us! Kind regards, David Yordanov Front Office Manager

Dear Mrs. P., Thank you for taking the time to share your positive experience at Novotel Sofia. We are delighted to learn that your stay was comfortable and that you appreciated the quality of our service. It is heartening to know that you found your room to be quiet and clean, as we strive to maintain high standards of cleanliness and comfort for all our guests. We are particularly pleased to hear your kind words about our reception and breakfast staff. Our team is dedicated to providing friendly and helpful service and your acknowledgment of their efforts is greatly appreciated. It is also wonderful to know that our location has been convenient for you, especially with easy access to shopping and entertainment options nearby. We look forward to welcoming you back to Novotel Sofia in the future. Your continued patronage is valued and we are eager to provide you with another enjoyable stay. Kind regards, David Yordanov Front Office Manager

Dear Мr. Biser V., Thank you for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed our clean, quiet rooms and had a pleasant stay. We also appreciate your valuable feedback regarding the breakfast. Your comments have been noted and will be shared with our team and as we continuously strive to improve the variety and freshness of our breakfast offerings. We hope to have the pleasure of welcoming you again soon. Best regards, Apostol Bachev Food and Beverage MANAGER

Dear Mr. Dedu, Thank you for taking the time to share your positive experience at Novotel Sofia. We are delighted to hear that you found your room to be perfect and that our team provided you with kind and amiable service. Your satisfaction is our priority and it is encouraging to know that we met your expectations. We look forward to welcoming you back on your next visit. Kind regards, David Yordanov Front Office Manager

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered at our reception during your checkout. It is our priority to ensure that all guests receive attentive and courteous service at all times. Your comments will be reviewed with our team to enhance our service standards moving forward. We appreciate your valuable input. Kind regards, David Yordanov Front Office Manager

Dear Maureen S., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the comfort of our hotel, the spacious and quiet rooms, and our convenient location. Your feedback is very important to us, as it helps us continuously improve the experience we provide to our guests. We are sorry to learn that your dining experience did not meet your expectations. Please accept our sincere apologies for the delay in serving your meals and for the slow bar service. We will conduct an internal review of the situation to better understand what happened and take the necessary steps to improve our service. We truly appreciate your comments and hope to have the opportunity to welcome you back. We are confident that your next stay with us will be an even more enjoyable experience. Kind regards, Apostol Bachev Food and Beverage MANAGER