Novotel Sofia Hotel 4 stars

Everything was fine, except at arrival my particular reserved room 1511 wasn't available even though it was confirmed by the hotels FD Manger the day prior to my arrival. I stayed for 7 nights, two of my guests each for 3 nights, another guest for 2 nights! All together I've bought 15 nights at your hotel, why did I not receive points for that? Booking rooms at IHG hotels I would get points for ALL nights/rooms I pay for!?

Big, quiet and clean rooms, comfortable beds and wonderful service...what's there not to like!? There's also a gym and a sauna on site. The breakfast is really good and the meals served throughout the day are a very good value for money as well. Chapeau Novotel Sofia!

I have stayed at the Sofia Novotel probably 7 times, now. I have family and friends in Sofia, and the hotel is very conveniently located for visiting them. But I would not stay there if the staff and facilities were not first rate. Firstly, the staff is fabulous. Over my multiple stays I have come to know the dining room staff and the front desk staff, and they are all wonderful people. Lily and Iliana in the dining room/bar (I am already missing Mira, who has, unfortunately, left the hotel) are just fantastic. Both of them have gone out of their way to make my stays as pleasant as possible!! Svetlo, Damien and Stefan always provide good cheer and amplify my comfort level! They anticipate my wishes and provide incredibly good service. The Front Desk staff always know my name, and are tireless in providing good service. In addition to the great staff, the hotel itself is a very well kept property. It is hard to believe the hotel is over five years old. It looks practically brand new. Housekeeping really knows their job, and performs it very well. I look forward to my future stays at the Sofia Novotel!

Location is excellent. The hotel offers underground parking. The staff was very helpful and polite. Executeive room was clean , but cool. A lot of space for family . Breakfast and coffee very good. Thank you!

as a permanent guest , at 6 past years ; istay in ur hotel for at least 13 times . Although the room condition, clean level , reseption staff behavior and .... was good , but also no change on breakfast items , and dry store , causes to fade other benefits........ Hope to improve....... .

As a GTT (Interoute) employee I always book Novotel Sofia. Staff is very friendly, rooms are always clean, breakfast is great!

We've stayed many times at the Novotel but not for a few months as we've not needed to stay in Sofia. Reassuringly the hotel is still great, super service from the team, clean and comfortable room and free parking! Thank you to all

I stay at Novotel in Sofia approx. 3-4 times every year. Each time I am treated with excellent service. From the front desk, at the bar, for Breakfast or dinner. The rooms are up to date. Clean and stylish. When you spend so much time at a place over a year it is important that it has international standard and Novotel has that. Looking forward for my next stay!

The recetion and check in was good; however, on reaching my room I had been allocated a twin-bed room, when a double bed room had been booked. The situation was quickly recified an another room allocated. The new room was slightly smaller than equivalent rooms I have had before att the hotel, and was equipped with a bath with a shower over it, rather than the more standard walk-in shower. The batth screen was not effective against the shower and constantly leaked water over the bathroom floor. The safe in the room was unserviceable and it took 2 days for it to be repaired. Slightly disappointed not to be offered a room upgrade as in my previous visit 2 weeks earlier. Hotel staff were all very friendly and amenable as usual.

I stayed several times in Novotel Sofia. All is perfect! For travellers by car the hotel offers an underground garage, free of charge.

The staff need to be congratulated, reception greet you almost as an old friend, the restaurant staff are helpful and friendly and the rooms are very clean

Very nice and service oriented staff Room was clean and tidy Missing: flip flops and q tips

Perfect

Relaxing, convenient, amazing & friendly staff, good quality breakfast, perfect location,

Clean, confortable, good position.