Customer review rating (ALL Rating) 4.4/5 228 reviews
The extra silent Ibis standard rooms are decorated in relaxing colors, offering the comfort of the Ibis "sweet" bed experience, led TV with International channels, working desk, a bathroom with shower, individually controlled AC and free WiFi. Most rooms offer a beautiful view over Vitosha Mountain and Sofia city.
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ibis Sofia Airport
132 Mimi Balkanska Str
Telephone +359 2 944 4488
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Access: 15 km / 9.32 mi 25 min drive
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The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 1:00 p.m. to 10:30 p.m.
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What has changed here?
TripAdvisor rating 1.0/5
Wanderer07207416398 TripAdvisor review
I can say that my last stay at ibis hotel was unfortunately my worse hotel experience. It started with the receptionist (not sure about the name, as she did not have a name tag). She made us unwelcome, like we were disturbing her piece. Later on we checked in with Anthony and he greeted us properly as hotel guests. Stayed at room 409. The hotel itself was lacking basic necessities. It did not have any cups or glasses, even disposable ones. No coffee either, which was strange as typically all hotels nowadays offer it. No fridge or microwave either. Room was decent size, bathroom and shower were nice. Bed was extremely uncomfortable. Very thin mattress, it was unstable and moving, squeaking , felt like it will fall apart. Pillows were also very hard and uncomfortable. Overall, could not get a good sleep at all. The web site specify breakfast, we were not offered one. We chose this hotel because of its proximity to airport and the complimentary shuttle it offers for our early flight. The shuttle was good and convenient. We have stayed at this hotel several years ago and back then our experience was pleasant. I would not recommend this hotel.
Helpful staff, clean rooms
Customer review rating 4.5/5
Nathan Friends - Confirmed reviews ALL
The staff were very friendly and when out their way to help with any problems I had. They even arranged a taxi to the airport, free of charge, for our flight at 3am! The rooms were also clean and well maintained.
Dear Nathan P., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristina Nedyalkova General Manager
Nice clean simple hotel near airport
Customer review rating 3.5/5
Mafmeijer Couples - Confirmed reviews ALL
Nice clean simple hotel near airport with free regular shuttle bus. Good size shower room with toiletries ideal for departure/arrival at airport. Good restaurant and bar. Good breakfast including takeaway bag if before 7am flight. Easy parking. As the metro is from T2 you could also add an extra night and go into sofia from here.
Dear Melissa A., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristina Nedyalkova General Manager
functional hotel, basic
Customer review rating 3.0/5
Saskia Families - Confirmed reviews ALL
This is a functional hotel, has the necessary facilities for a night's sleep before flying (on). The rooms were very bare. Clean, but pillows were very hard. They forgot our towels but replenished them immediately once we let them know. We had a family room, but by the third person showering we had no more water! Not just not hot, but no water! This was a bit of a downer. Breakfast again was functional, had everything you need. I liked the fact that there was a guitar that said 'play me', but unfortunately 2 of the 6 strings were gone....
Dear Saskia E., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for the remark of the guitar. We will repair it as soon as possible. Also please let me know if you still did not receive the points, as from our side it looks all fine and the points were credited. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristina Nedyalkova General Manager
⭐️⭐️⭐️ real level
TripAdvisor rating 5.0/5
belosnezka4 Business - TripAdvisor review
The hotel very close to terminal and you can walk a little bit after/before flight. But they have shuttle bus service also. Very good breakfast: English breakfast, vegetables, fruits. Not only coffee and croissants)) Restaurant works, you can have normal lunch and dinner. Good, friendly staff. Thank you guys!
Dear Belosnezka4, Thank you for your great review of our hotel! It is a pleasure for us to receive and read such a reviews. THANK YOU and hope to see you again, soon! Sincerely, Kristina Nedyalkova General Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price