ibis Sofia Airport Hotel 3 stars

Excellent service, clean room, good quality - price ratio

We became now a regular visitor to IBIS Sofia and find it pleasant and convenient in these "COVID" times to dine at the hotel. The regulatiions impose din the hotel and staff give the extra care on hygiene issues ,which make you feel better during the stay .

Pleasant and efficient staff assisted at reception and restaurant. Food was good !

Easy going but alert staff.. Good personal service.. Defects quickly changed

exellent

the staff was great, especially the shuttle drivers and the restaurant server. She had such a warm attitude. I feel bad I did not remember her name but she was great!

I stayed here for 1 night because of the hotel’s location (at the airport) and because of its shuttle for my early flight. Check in was efficient, room was simple but clean. The only thing I did not feel comfortable with at all was that they packed the airport shuttle to the brim - something that is risky in the time of COVID-19.

Room tea set not available

The bed was comfortable, the shower was clean and reliable and the health precautions were very good.

very friendly staff and very helpful breakfast not so good hotel in good place for flying out for the weekend also ideal for parking if you are flying out to somewhere the night manager helpful even made me coffee at 4;30 am

This hotel is let down a bit by its location - you have to rely on the shuttle (I don't think I'd try walking). The drivers are excellent, but you are reliant on them to get back and forth. The taxi drivers at the airport don't want to take you such a short distance because they lose their spot in the queue. Expect to pay 10 BGN. My room was fine, nothing fancy but it was comfortable, clean and quiet. It also had a nice view in the distance. The reception staff were lovely and the main reason this gets a 4 and not a 3. You will need to call the hotel from the airport/Metro to request the shuttle, and be quite clear where you are waiting because the shuttle driver has to keep moving. It's frustrating if the phone is engaged and you see the shuttle drive past. I think that the best improvement would be to have the shuttle run at specific times during the day so that you could plan around it. I did not have time to eat there but the bar staff are friendly and very good.

double charged payment, hotel is not answering emails, by phone they just tell promises about reply via email or promise that the manager will answer. I havent spoken with the manager, yet and I still have no reply

The only bad thing is the price of a bottle of water. 5 euro when at supermarket the same bottle was 0,40 cents. The room was good, the airport transfer worked well as I expected even after midnight..

Ideal hotel as airport hub/overnight stay. Very close to Sofia airport, free shuttle bus available. Standard quiet rooms. Good Wi-Fi. Bar and restaurant with various diches Friendly staff and hotel manager.

I called the place to tell I’m landing after midnight and I had to catch another flight in the morning so my stay was for around 4-5 hours. The service of the driver that picked me up from the airport was excellent and on time. The problem I faced was that even though I had a reservation for the day the receptionist woman told me that I could check in only at midday. As a result, I had to wait at the lobby until someone decides to check out or there was a free room. 2 hours later she gave me a room and I managed to have a small nap before leaving.