ibis Sofia Airport 3 stars

Customer review rating (ALL Rating) 4.4/5 567 reviews

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Description

Hotel extras

  • 500m from Airport Sofia

  • 24/7 shuttle service to terminals

  • Complimentary breakfast

  • Pet-friendly rooms

  • Free parking

Our accommodation(s)

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Hotel location

ibis Sofia Airport

132 Mimi Balkanska Str
1517 SOFIA
Bulgaria

GPS:42.686836, 23.396133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every day open at least 1:00 p.m. to 10:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  567 reviews

Customer review rating 5.0/5

Agnieszka W. Couples - Confirmed reviews ALL

Really friendly team who helped with check in. Great food available on the dinner menu and good value drinks. Room was comfortable for an easy overnight stay. Would use again.

Dear Agnieszka W., Thank you for your kind words regarding our friendly staff and comfortable accommodations. We are delighted that you enjoyed your dining experience and found value in our offerings. We look forward to welcoming you back for another pleasant stay. Kristina Nedyalkova General Manager – Ibis Sofia Airport

Customer review rating 5.0/5

Helen R. Couples - Confirmed reviews ALL

Great food, room, (superior double) shuttle, everything.. will definitely book again

Dear Helen R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the food, room, and shuttle service. We look forward to welcoming you back on your next visit. Kristina Nedyalkova General Manager – Ibis Sofia Airport

Customer review rating 5.0/5

Hannah S. Solo - Confirmed reviews ALL

As expected

Dear Hannah s., Thank you for your positive feedback. We are delighted to hear that you found our location convenient and enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back soon. Kristina Nedyalkova General Manager – Ibis Sofia Airport

Customer review rating 0.5/5

Hamish P. Friends - Confirmed reviews ALL

Our check-in experience was incredibly frustrating and honestly unacceptable, largely due to the way Todor handled our booking. From the start, he checked our group of 3 in under the wrong name and gave us the wrong room (a double for two people). When we pointed this out, he immediately dismissed me and insisted I had only booked for two, refusing to properly check my confirmation or take any responsibility for the mistake. What made it worse was his attitude. There was no effort to help, and no willingness to find a solution just continued gas lighting. He repeatedly told me there were no other rooms available and made me feel like we were the problem. After a prolonged and frustrating exchange, he eventually gave us another room, but didn’t explain what had changed or acknowledge that he had made an error. This lack of communication then led to an even more serious issue: we believed we had been given two rooms, when in fact one was still assigned to another guest. As a result, another party was checked into the same room and walked in on us while we were inside. This was shocking, invasive, and completely unacceptable from a safety and privacy perspective. Overall, the experience was chaotic, poorly handled, and left us feeling stressed, unwelcome, and with very little confidence in the hotel’s basic processes or customer care.

Thank you for taking the time to share your experience with us. I am truly sorry to read about the difficulties you encountered during your check-in and the distress this situation caused you and your companions. Please accept my sincere apologies for the confusion with your reservation, the delay in resolving the room allocation, and especially for the very concerning incident where another guest entered your room. I fully understand how unsettling and unacceptable this must have felt, particularly regarding your privacy and sense of safety. What you described does not reflect the standards of service and professionalism we strive to deliver. While the situation appears to have originated from a booking mix-up, I deeply regret that it was not handled with the care, attention, and communication you rightfully expected. Your feedback regarding the interaction with our team member and the lack of clear explanation has been taken very seriously. Please be assured that we are currently reviewing this matter in detail, including our check-in procedures and team training, to ensure such incidents are not repeated. We are reinforcing the importance of attentive listening, clear communication, and thorough verification of guest details at all times. Mr. P., I would very much appreciate the opportunity to restore your confidence in us. Should your travels bring you back, I would be grateful to personally oversee your stay and ensure a seamless and comfortable experience. Once again, please accept my sincerest apologies for the inconvenience and distress caused. Thank you for bringing this to our attention.

Customer review rating 3.5/5

Alison W. Solo - Confirmed reviews ALL

This is my go to hotel, if I have an early departure or later arrival. The prices are rising and standards maybe slipping a bit...

Dear Alison W., Thank you for your feedback regarding your recent stay. We appreciate your loyalty to our hotel and your comments about the pricing and standards. Your insights are valuable as we strive to maintain our quality and service for all guests. Kristina Nedyalkova General Manager – Ibis Sofia Airport

Other web-users rate our hotel

  • 832 reviews 9.5/10 Location
  • 868 reviews 5.3/10 Room
  • 893 reviews 8.4/10 Service
  • 23 reviews 6.2/10 WiFi
  • 464 reviews 8/10 Breakfast
  • 441 reviews 3.5/10 Comfort
  • 406 reviews 5.4/10 Cleanliness
  • 365 reviews 7.7/10 Value

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