ibis Sofia Airport 3 stars

Customer review rating (ALL Rating) 4.1/5 221 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 500m from Airport Sofia

  • 24/7 shuttle service to terminals

  • Complimentary breakfast

  • Pet-friendly rooms

  • Free parking

Our accommodation(s)

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Hotel location

ibis Sofia Airport

132 Mimi Balkanska Str
1517 SOFIA
Bulgaria

GPS:42.686836, 23.396133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

RESTAURANT

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every day open at least 1:00 p.m. to 10:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  221 reviews

TripAdvisor Rating  3.5/5  582 reviews

Amazing staff

TripAdvisor rating 5.0/5

Nikola K TripAdvisor review

Excellent location, the staff at reception very helpful and smiling. Delicious food with fairy prices , bar is open 24 hours with excellent choice of drinks. The boy with the bus was on time when I arrive and drive me to the hotel, he was very careful and polite.

Dear Nikola, We very much appreciate your comments regarding your stay at the Ibis Sofia Airport hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristina Nedyalkova General Manager

Great stay, very attentive staff.

Customer review rating 5.0/5

N. P. Solo - Confirmed reviews ALL

I arrived almost at midnight and had no issues with late check-in. The room was clean. The transfer to the airport in the morning was swift and punctual. The staff were very kind and had prepared packed breakfast for me as I had to leave before the breakfast buffet was open (note, I hadn't asked for this, they were just super thoughtful).

Dear Neda P., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good as ever

Customer review rating 5.0/5

Rob S. Solo - Confirmed reviews ALL

Great reception by attentive bilingual staff. Friendly and smiling which makes a difference if you’ve not had the best day ! Room was upgraded, bar staff were superb. Breakfast was more than enough choice and the free shuttle was great - leaves every 20 minutes. Can’t complain about a thing.

Dear Robert S., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristina Nedyalkova General Manager

Smoked Stay

Customer review rating 2.0/5

Ewan M. Friends - Confirmed reviews ALL

Room had hard polystyrene pillows and has a strong smell of cigarette smoke.

Dear Ewan M., Thank you for taking the time to tell us about your experience at the ibis Sofia Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am sure that if you have had mentioned that to my team they were going to solve all the issues you have experienced while you stayed with us. Smoking is prohibited everywhere in the hotel, but still some guests are breaking the rules. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kristina Nedyalkova General Manager

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Convenient location, pleasant ambiance. Great customer service at front desk. The rides to airport are great and one of the reasons I always stay at the hotel. Rooms are adequate but beds are not great, not stable and noisy and walls are thin so you can hear everything. Overall great place to stay!

Dear Teodora K., We very much appreciate your comments regarding your stay at the ibis Sofia Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristina Nedyalkova General Manager

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Other web-users rate our hotel

  • 826 reviews 9.4/10 Location
  • 788 reviews 5/10 Room
  • 850 reviews 8.3/10 Service
  • 33 reviews 6.8/10 WiFi
  • 400 reviews 7.5/10 Value
  • 392 reviews 3.3/10 Comfort
  • 342 reviews 6.3/10 Cleanliness
  • 280 reviews 8.3/10 Breakfast

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