Maison Sofia - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 321 reviews

Maison Sofia - MGallery Collection - Image 1
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36 Atanas Dukov Str, 1407 SOFIA, Bulgaria

Description

Hotel extras

  • A vibrant and captivating style that seamlessly blends uniquely designed elements

  • Located near the bustling Business District and a short walk from exclusive high-end shopping

  • A lush and picturesque garden, offering guests a tranquil setting to savor a drink or a meal

  • Fully equipped meeting facilities with high-speed connectivity, and versatile set-up options

  • Sport & Relax Zone with a fully equipped gym, an inviting indoor pool, a sauna, a steam room.

Our accommodation(s)

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Hotel location

Maison Sofia - MGallery Collection

36 Atanas Dukov Str
1407 SOFIA
Bulgaria

GPS:42.6662097, 23.3277136

Telephone
Fax +359 2 861 5710

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAISON RESTAURANT

A blend of authentic recipes of local and European cuisine is exquisitely prepared in the spacious all day restaurant with a natural daylight and multilevel outdoor space in the garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  321 reviews

TripAdvisor Rating  4.0/5  403 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Stiphan B. Business - Confirmed reviews ALL

Room was clean, well designed. But service left much to be desired. At check-in, four employees at reception, but could only manage to check in one person at a time. Although booked for two persons, room set up for one so had to request additional bathrobe and slippers. At breakfast, coffee machines were both shut off. When I asked for help from person who appeared to be supervisor, she replied one of her colleagues would help. But did not inform them. Used dishes were not cleared. Food not replenished. Final note, if pancakes and French toast are offered, at least provide maple syrup.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate both your positive comments regarding the cleanliness and design of the room, as well as your observations on areas where we can improve. Regarding check-in, we would like to clarify that the front desk is equipped with two operational check-in stations (PCs), which allows us to assist two guests at a time. While several team members may be present, not all are always assigned to active check-in, depending on operational needs at that moment. We regret if this caused any delay and apologize for the inconvenience. We also apologize that the room was initially set up for one person despite a reservation for two. Your feedback has been shared with our housekeeping team to help prevent similar oversights in the future. Concerning breakfast, we regret that the coffee machines were temporarily unavailable during your visit and that service did not meet expectations. For clarity, there was no female supervisor on duty at that time; the supervisor present was male. Additionally, maple syrup was available at the buffet, with three bottles provided for guests. That said, we acknowledge your concerns regarding table clearing and food replenishment and will address these with the breakfast service team. Your feedback is valuable to us, and we appreciate the opportunity to improve our service. We hope to have the chance to welcome you again and provide a more seamless experience. Kind regards, Dellan Doichev Rooms Division Manager

Customer review rating 4.0/5

Kurt C. Business - Confirmed reviews ALL

The rest was ok

Dear Valued Guest Thank you for your feedback. I’m sorry to hear that you found the requirement to leave a credit card at reception before ordering at the bar inconvenient. Please understand that this is a standard procedure in many hotels and serves only as a guarantee for any consumptions during your stay and it is also for your convenience to be able to post everything on your room's bill instead of settling every charge on the spot. It is not meant to be restrictive in any way, and we apologize if it came across as unnecessary. We’re glad to hear that the rest of your experience was satisfactory, and we appreciate you taking the time to share your thoughts. Best Regards, Dellan Doichev Rooms Division Manager

Customer review rating 4.5/5

Alistair H. Friends - Confirmed reviews ALL

Rooms were good, location good, staff amazing! It's a shame the hot tub wasn't working though.

Dear Valued Guest, Thank you for your kind words regarding our staff and the ambiance of Maison Sofia. We are really happy that you had a pleasant time during your stay with us. Dellan Doichev Rooms Division Manager

Customer review rating 4.5/5

Alexis M. Business - Confirmed reviews ALL

Everything was perfect from check-in to breakfast. Just one point to highlight: double windows in rooms facing the street would be nicer as quite noisy

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We appreciate your feedback about the noise and will consider it for future enhancements. Dellan Doichev Rooms Division Manager

Customer review rating 4.5/5

Ilan R. Couples - Confirmed reviews ALL

Great and welcoming staff, from the reception staff, the concierge, the dining room and even the friendly cleaners. The hotel facilities were of a good standard, clean, proper and very useful. The room was pleasant, large, clean, airy and bright with unique facilities such as a coffee machine and a free and regular supply of capsules and water. The breakfast was good and satisfying in a large and pleasant dining room. The hotel is not central so you have to drive everywhere but that is one of the reasons we chose it, we were looking for peace to rest and relax. Overall we received good value for the price, we have recommended you on Booking.com and to friends. Keep it up, thank you and see you on your next visit to Sofia.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Maison Sofia. We are delighted to hear that our staff made a welcoming impression and that you enjoyed the facilities and breakfast. It is gratifying to know you appreciated the peaceful ambiance of our location. Your recommendations are greatly appreciated, and we look forward to welcoming you back on your next visit to Sofia. Dellan Doichev Rooms Division Manager

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Other web-users rate our hotel

  • 220 reviews 6.8/10 Location
  • 498 reviews 7.3/10 Room
  • 469 reviews 7.6/10 Service
  • 11 reviews 6.5/10 WiFi
  • 295 reviews 8.1/10 Breakfast
  • 228 reviews 5.3/10 Cleanliness
  • 210 reviews 7.8/10 Wellness Area
  • 184 reviews 7.5/10 Amenities

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