Maison Sofia - MGallery 5 stars

TripAdvisor rating 4.0/5 372 reviews

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Description

Hotel extras

  • Vibrant Style which captivates the essence of uniquely designed elements

  • Near proximity to a Business District and walking distance to high-end shopping experiences

  • Leafy and picturesque garden where the guest can enjoy a drink or a meal near the fountain

  • Fully equipped meeting room facilities

  • Spa area with an in-door swimming pool, sport and relax facilities

Our accommodation(s)

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Hotel location

Maison Sofia - MGallery

36 Atanas Dukov Str
1407 SOFIA
Bulgaria

GPS:42.6662097, 23.3277136

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MAISON RESTAURANT

A blend of authentic recipes of local and European cuisine is exquisitely prepared in the spacious all day restaurant with a natural daylight and multilevel outdoor space in the garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.0/5  372 reviews

Certificate of excellence 2024

No Knowledge Of Customer Care Or Service And Not To The Standard Of A 5 Star Hotel

TripAdvisor rating 1.0/5

Xanna100 TripAdvisor review

Sadly I have to agree with the negative feedback left by other unsuspecting guests on the fact that the level of customer service here is shambolic; customer service should be the heart of a hotel’s ethos, clearly this establishment did not get the memo. Secondly, by no means should this be classed as a 5 star hotel. Positives: On an international short business trip, this hotel was suggested to me due to proximity for my meetings as well as being within a reasonable taxi ride to Sofia Airport. Below was my experience and suffice to stay subsequent business trips to Sofia have been booked at an alternative hotel where a free full cooked breakfast is also included in the much more reasonable price. Negatives: 1. The manner of some reception desk staff members was what can only be described as disrespectful, insolent, sarcastic and unhelpful as though the guests were an irritation -one in particular was a young woman with mousy hair with her constant eye rolling and looked as though she were an angry expelled student working there as a toilet cleaner and who had been asked to cover reception as there was no one else around -she in fact turned out to be a full time reception desk employee? The reception manager came across as equally arrogant, dismissive controlling and unhelpful and was also clearly bullying another member of the reception team a male staff member who appeared to be in fear of his boss . This 'manager' appeared to have very little respect for female guests too. Other reception staff were also noticed rudely conversing in their language in what consistently appeared to be a hostile manner- as a 5 star international hotel they should be speaking English to the American and British guests who were made to feel as though they were being talked about and were an irritation. There was a general air of aggression and unfriendliness , obviously the tone being set by the unprofessional controlling and intimidating male ‘Reception Manager’ 2. The décor and standard of the hotel was barely 3 star. Apparently this is part of the Accor chain of hotels and recently underwent a costly refurbishment to modernise it? My room was a beige and bland den of gloom; there was an unpleasant sewage type smell coming from the corridors on my floor which pervaded the whole area. The room was on one of the higher floors and all night I was disturbed by something banging near the window, possibly a flag pole or a canopy? The choice of TV channels was poor . The pool area and the seating area where you can view everything from the reception floor looked like something out of the 1980’s . Needless to say we had no desire to use these facilities. The interior was terrible and distasteful in decor and furnishings -this was a million miles away from a newly renovated 5 star hotel. 3. After a long day I ordered food to my room; it arrived looking worse than what one would expect find from a burger van from the side of the road such was the presentation – thrown onto a plate with no condiments or garnishes and with a high surcharge for room service; the arrogant reception manager acted as though guests were being mean with money just because we were British and American and therefore in his eyes millionaires in terms of Bulgarian lev low exchange rate currency so why would we complain?? In conclusion this hotel needs to seriously look at it's recruitment procedures and levels of so called customer care in addition to seeking a refund from whoever they paid to design and refurbish the building. This historic building has the potential to be so much more. In conclusion, I would avoid and steer clear at all costs.

OK, but not fantastic

TripAdvisor rating 3.0/5

Daniel T TripAdvisor review

Nice hotel. Got an upgrade to a pretty good room. The Internet is not very good quality. Also for working, if you are a business traveler, the desk is small and there is not a normal chair with back support or arm rests. This should be fixed for sure! Also the water pressure was not great in the shower. Breakfast was pretty good with a wide selection. Staff was nice. One day, the cleaning service came only at 1830. The mini-bar/fridge did not work at all - it was asked to fix, but no one ever came to take care of it. About 20 minutes from the airport and 20 minutes from town by taxi, but nothing around within walking distance. The staff was friendly which was the best part.

Lacks attention to detail

TripAdvisor rating 3.0/5

BSBtraveller Solo travel - TripAdvisor review

Was this hotel has been recently renovated and is quite nice on the inside, completely lacks any attention to detail For example, I had threadbare towels, several times during my week long stay, which I find absolutely unacceptable even for a one star hotel let alone a supposedly luxury hotel. In general, the reception staff were completely uninterested in helping. Although some of them were quite good, exception, not the rule. The spa space is stunning and really worth a visit. This place is quite out of the way if you are a tourist. It’s about a 20 minute walk to the underground, although you can get a taxi to town, but these weren’t reliable. Overall, I would say that if the management just focused on attention to detail, this place could be quite exceptional, but at this point in time it just doesn’t make a minimum standard for the MGallery brand.

Overpriced hotel

TripAdvisor rating 4.0/5

tomislavm910 TripAdvisor review

Wonderful hotel but this hotell in my opinion isn’t five star hotel. Breakfast was good,room clean and satisfactory but it is not room as rooms in five star hotels.Spa and pool is ok there are sauna,steam room and pool. My complaint is that there was swimming school at the pool and it was full of children who are not hotel quests. Except for the feeling that the hotel should have one less sta,overall it is a good hotel.

Great hotel / not very central

TripAdvisor rating 4.0/5

Ciina Couples - TripAdvisor review

The hotel is great, with a lot of natural light. Staff super friendly and speak good English. The location isn’t great for central Sofia. There is 2 Metro stations within walking distance 15-20 minutes. Unfortunately there is nothing around the actual hotel in terms of restaurants or sights. Ok breakfast in the nice restaurant with hot and cold food. The hotel also have a garden so you can sit outside weather permitting. Tried the pool and it was nice, you need to wear a swim cap if you have long hair. They sell caps in the spa reception. Overall a pleasant stay but the location will stop me from coming back.

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