Mercure Sofia City 4 stars

Customer review rating (ALL Rating) 4.6/5 157 reviews

Mercure Sofia City - Image 1
Mercure Sofia City - Image 2
Mercure Sofia City - Image 3
Mercure Sofia City - Image 4

Description

Hotel extras

  • Stylishly renovated hotel with modern rooms, a la carte restaurant and conference centre.

  • Near to NDK, BOYNA CHURCH, BULGARIA MALL, MUSEUMS, DENTAL CLINICS

  • Purpose-built conference centre with many fully-equipped conference halls and co-working place

  • The hotel offers 111 confortable rooms and suites, ideal for business and leisure events.

  • On site chargeable car parking, fitness centre, salt room and sauna area

Our accommodation(s)

Hotel location

Mercure Sofia City

83 Bulgaria Blvd.
1404 SOFIA
Bulgaria

GPS:42.6599, 23.2867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  157 reviews

Customer review rating 4.5/5

Ruthi M. Couples - Confirmed reviews ALL

Perfect room, good breakfast and nice located, little far from center

Dear Ruthi M., Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay, particularly the room, breakfast, and location. We hope to welcome you back in the future for another pleasant experience. Best regards, Mercure Sofia City

Customer review rating 4.5/5

Rosnani Z. Couples - Confirmed reviews ALL

Nice room

Dear Rosnani Z., We very much appreciate your comments regarding your stay at the Mercure Sofia City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.0/5

Kenan A. Business - Confirmed reviews ALL

Could not charge consumption from the bar to the room

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 3.0/5

Samuil L. Families - Confirmed reviews ALL

The room was cold, when we entered. I had to ask at reception to turn on the air conditioner. On the next day, the room was finally warmed up. Also a woman from the cleaning staff just entered our room without knocking on the door. This was very strange, she was not speaking English, just Russian. We tried to talk to her in Bulgarian and English, but we could not understand each other, because she could only Russian. I have no idea why she entered our room just lile this...

Dear Samuil L., Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced upon entering your room. We aim to ensure a pleasant environment for our guests, and I appreciate your patience in resolving the temperature issue. I also regret to hear about the unannounced entrance by a member of our cleaning staff. We recognize the importance of privacy and communication, and I assure you that this matter will be reviewed to prevent future occurrences. We value your input as it helps us improve the quality of our services. Thank you once again for your comments. Best regards, Mercure Sofia City

Customer review rating 3.0/5

Dilyana G. K. Business - Confirmed reviews ALL

I held a training at the hotel and although it looked very nice and welcoming in the beginning it turned out that it is very hard to work in the seminar room because the AC was switching from 19 to 26 degrees Celsius without our command.

Dear Dilyana G. K., Thank you for sharing your feedback regarding your recent experience at Mercure Sofia City. We are pleased to hear that you found your room comfortable. However, we regret to learn about the issues you encountered with the air conditioning in the seminar room and the food selection. Your comments are invaluable and will be taken into consideration as we continually strive to enhance our services and offerings. Thank you once again for your input. Best regards, Mercure Sofia City

Other web-users rate our hotel

  • 48 reviews 6.8/10 Location
  • 86 reviews 7.3/10 Room
  • 91 reviews 7/10 Service
  • 43 reviews 7.6/10 Cleanliness
  • 42 reviews 7.3/10 Breakfast
  • 41 reviews 9.4/10 Vibe
  • 35 reviews 7.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Sofia