Mercure Sofia City 4 stars

Customer review rating (ALL Rating) 4.6/5 194 reviews

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Mercure Sofia City - Image 1
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83 Bulgaria Blvd., 1404 SOFIA, Bulgaria

Description

Hotel extras

  • Stylishly renovated hotel with modern rooms, a la carte restaurant and conference centre.

  • Near to NDK, BOYNA CHURCH, BULGARIA MALL, MUSEUMS, DENTAL CLINICS

  • Purpose-built conference centre with many fully-equipped conference halls and co-working place

  • The hotel offers 111 confortable rooms and suites, ideal for business and leisure events.

  • On site chargeable car parking, fitness centre, salt room and sauna area

Our accommodation(s)

Hotel location

Mercure Sofia City

83 Bulgaria Blvd.
1404 SOFIA
Bulgaria

GPS:42.6599, 23.2867

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  194 reviews

Customer review rating 4.5/5

Alina M. Business - Confirmed reviews ALL

Great experience, very good brackfast, very nice and very accomodating staff. The room a bit to warm for my taste. Sleeping with opened winfow is not a solution due to street noice and temperature contraol in the room could not drop the temperature enough.

Dear Alina M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the breakfast and found our staff accommodating. We take note of your comments about room temperature and street noise, as guest comfort is a priority for us. Best regards, Mercure Sofia City

Customer review rating 4.5/5

Teodora K. Business - Confirmed reviews ALL

Great staff, very helpful

Dear Teodora K., Thank you for your kind words regarding the comfort of our accommodations and the helpfulness of our staff. It is gratifying to know that your experience at Mercure Sofia City met your expectations. We look forward to welcoming you back in the future. Best regards, Mercure Sofia City

Customer review rating 5.0/5

Loic H. Business - Confirmed reviews ALL

Great hotel, will definitely go back again

Dear Loic H., Thank you for your kind words regarding the comfort, cleanliness, and friendly service at our hotel. We are delighted to hear that you had a pleasant stay and look forward to welcoming you back in the future. Best regards, Mercure Sofia City

Customer review rating 4.5/5

Ofer K. Couples - Confirmed reviews ALL

The hotel is 4 starts but the facilities and everything felt like a 5 stars hotel , everything was in the right place, the room was very comfortable and clean. the people at the lobby were nice and helpful

Dear Ofer K., Thank you for your positive feedback. We are delighted to hear that you found value in our services and enjoyed the comfort of your room. Your kind words about our staff are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Sofia City

Customer review rating 1.0/5

Bozhidar B. Business - Confirmed reviews ALL

Dear Sir or Madam, I was a guest at the Mercure Sofia Hotel during the period 14–16 January 2026. Upon my departure, a pair of Bang & Olufsen wireless headphones in a grey case was left on the bed in room 219. On the evening of 16 January and again today, 17 January, I had three conversations with a front desk employee who informed me that the headphones are simply missing. I disagree with this conclusion and cannot accept that a forgotten item can simply disappear from a hotel room without external interference. I reject the assumption that the headphones might have been taken away with the bed linens and subsequently lost during housekeeping. First, the type of bedding used does not allow for anything to be accidentally trapped inside it, and second, the bedding is white while the headphones are dark grey, making them clearly visible. For your information, on the evening of the 15th I used the headphones until late while listening to presentations and left them on the bed before falling asleep. They remained there when I checked out, and there is absolutely no doubt about this. I am writing this email to file an official complaint regarding the disappearance of the headphones and to express my disappointment about the situation. The headphones are worth approximately 500 euros, but this is not the most important issue here. I refuse to accept that someone can appropriate another person’s property simply because it was forgotten in a hotel. It is common for hotel guests to leave personal belongings behind, but this does not mean that the owner has abandoned them or gifted them to a hotel employee. To me, this is extremely unprofessional and unacceptable for a company that claims to be loyal to its customers.

Dear Bozhidar B., Thank you for sharing your feedback regarding your recent stay at Mercure Sofia City. I sincerely apologize for the distress you experienced concerning your headphones. We understand how valuable personal belongings are and appreciate your detailed account of the situation. It is our policy to do everything possible to ensure that lost items are handled with care and diligence. I regret that your interactions with our front desk did not meet your expectations; we strive to provide attentive and thorough service at all times. Your concerns about the disappearance of your headphones will be taken seriously, and I will ensure that the appropriate department reviews the matter thoroughly. I appreciate your understanding regarding the challenges that can arise in such situations. Your feedback is important to us, and we will use it to improve our processes in the future. Thank you for bringing this to our attention, and I hope that your future experiences with us will be more satisfactory. Best regards, Mercure Sofia City

Other web-users rate our hotel

  • 59 reviews 6.9/10 Location
  • 112 reviews 7.9/10 Room
  • 107 reviews 8/10 Service
  • 61 reviews 8.2/10 Comfort
  • 55 reviews 8.3/10 Cleanliness
  • 51 reviews 9.7/10 Vibe
  • 49 reviews 8.1/10 Breakfast
  • 42 reviews 7.8/10 Amenities

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