Mercure Sofia City 4 stars

Customer review rating (ALL Rating) 4.7/5 357 reviews

Mercure Sofia City - Image 1
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Description

Hotel extras

  • Stylishly renovated hotel with modern rooms, a la carte restaurant and conference centre.

  • Near to NDK, BOYNA CHURCH, BULGARIA MALL, MUSEUMS, DENTAL CLINICS

  • Purpose-built conference centre with many fully-equipped conference halls and co-working place

  • The hotel offers 111 confortable rooms and suites, ideal for business and leisure events.

  • On site chargeable car parking, fitness centre, salt room and sauna area

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Sofia City

83 Bulgaria Blvd.
1404 SOFIA
Bulgaria

GPS:42.6599, 23.2867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  357 reviews

Customer review rating 0.5/5

Irena L. Business - Confirmed reviews ALL

Dear Mrs. L., I completely understand your frustration regarding your invoice, and I would like to clarify the situation to help you resolve this as quickly as possible.As previously explained during your stay, your reservation was made and paid through a third-party travel agency. Because your payment went directly to the agency and not to the hotel, we are legally not allowed to issue a tax invoice for the room rate or the nights stayed. The agency holds your funds and is the entity responsible for providing your official commercial invoice.Since you are a valued member of our loyalty program, please note for the future that in order to receive a direct invoice from the hotel and fully utilize your member benefits, bookings must be made directly through our official channels.We truly apologize for the inconvenience this causes for your business travel reporting. We highly recommend contacting your booking agent directly, as they have the authority to generate the correct invoice matching the amount you paid them upfront.If you need a copy of your hotel folio showing only the local taxes or incidental charges paid at the property, we will be more than happy to send that over. Ivan Hristov Front Office Manager Mercure Sofia City Hotel

Customer review rating 5.0/5

Douglas B. Couples - Confirmed reviews ALL

Dear Douglas B., Thank you for your positive feedback regarding your recent stay at Mercure Sofia City. We are delighted to hear that you appreciated our renovations and found our staff to be helpful. We acknowledge your comments about our location and understand that it may not be ideal for all guests. We hope this did not detract significantly from your overall experience, and we appreciate your insights on transportation options in the area. Best regards, Mercure Sofia City

Customer review rating 5.0/5

Stephen C. Business - Confirmed reviews ALL

Dear Stephen C., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our customer service, cleanliness, and smooth check-out experience. Your comments motivate us to continue providing exceptional service to our guests. Best regards, Mercure Sofia City

Customer review rating 3.5/5

Visa F. Solo - Confirmed reviews ALL

Dear Visa F., Thank you for sharing your feedback. I regret to hear that the bed did not meet your personal preference for comfort. We appreciate your input as it helps us to better understand our guests' needs. Best regards, Mercure Sofia City

Customer review rating 1.0/5

Wen T. Business - Confirmed reviews ALL

Dear Wen T., Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with our parking arrangements. It is our goal to provide a seamless experience for all guests, and I regret that this situation affected your stay. We value your perspective and will take it into consideration as we strive to enhance our services. Thank you for your understanding, and we hope to welcome you back in the future under better circumstances. Best regards, Mercure Sofia City

Other web-users rate our hotel

  • 87 reviews 6.9/10 Location
  • 172 reviews 8.1/10 Room
  • 174 reviews 7.8/10 Service
  • 6 reviews 6.5/10 WiFi
  • 84 reviews 8.9/10 Cleanliness
  • 81 reviews 7.9/10 Breakfast
  • 80 reviews 9.8/10 Vibe
  • 59 reviews 6.5/10 Food

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