Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,568 reviews

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JALAN PECENONGAN No 7-17, KEBON KELAPA, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,568 reviews

Customer review rating 3.5/5

Ernie M. S. Families - Confirmed reviews ALL

Got disappointed when the receptionist said no junior suite for upgrade my stay, so I felt useless being a PLATINUM MEMBER of accor, while a friend of mine, same platinum member, got his junior suite upgrade, after he insisted. So is it a matter of who are insisting to get our rights as Platinum member?

Dear Mrs. Ernie, Thank you for taking the time to share your feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. First and foremost, please accept our sincere apologies for the disappointment you experienced regarding your room upgrade benefit as an ALL-Platinum member. We fully understand how this situation may have affected your overall impression of your stay, and we regret that we left you feeling undervalued as one of our loyal members. We would like to assure you that room upgrades are always subject to availability at the time of arrival, and our team strives to allocate upgrades fairly and consistently in accordance with the ALL-loyalty program benefits. It is certainly not our intention to provide preferential treatment based on who requests or insists on an upgrade. We understand how the difference in upgrade outcomes between your reservation and your friend's may have created that perception, and we sincerely apologize for the frustration this caused. We also appreciate your feedback regarding our breakfast selection. Your suggestion to include more healthy options will be shared with our culinary team for review, as we continuously seek ways to improve our offerings and better meet our guests' preferences. Mrs. Ernie, thank you for your loyalty as an ALL-Platinum member and for bringing these concerns to our attention. Your feedback is invaluable and helps us improve both our service and communication. We hope to have the opportunity to welcome you back and provide you with the seamless and rewarding experience you rightfully expect from us. Best regards, Ruth Desy Duty Manager

Customer review rating 5.0/5

Andri M. Families - Confirmed reviews ALL

I would like to express my sincere appreciation to Mr. Ari (Manager On Duty) and Ms. Catharina (Receptionist) for their outstanding assistance during both my check-in and check-out process. They were professional, attentive, and genuinely welcoming, making my stay smooth and enjoyable from arrival to departure. I would also like to thank the Housekeeping Team for maintaining an excellent level of cleanliness in my room throughout my stay. Well-organized and very comfortable, which greatly enhanced my overall experience. Thank you to the entire team for making my stay memorable.

Dear Mr. Andri M., Thank you for taking the time to share your delightful feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are thrilled to hear that your experience was marked by satisfaction, particularly with the assistance provided by Mr. Ari and Ms. Catharina during your check-in and check-out processes. Their commitment to professionalism and attentiveness is indeed commendable and reflects our dedication to exceptional guest service. Moreover, it is gratifying to know that the Housekeeping Team contributed positively to your stay by maintaining a high standard of cleanliness and comfort in your accommodation. We believe that a well-organized and clean environment is essential for an enjoyable experience, and we are pleased that we met your expectations in this regard. Your kind words will be shared with the entire team, as they serve as great motivation to continue delivering memorable experiences to our guests. Thank you once again for your thoughtful feedback, and we look forward to the opportunity of welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 5.0/5

Faadiya N. Couples - Confirmed reviews ALL

Perfect short gateway for me and my husband... We got upgraded room from Standard Room to Executive Room which was a surprise.. They also have called Chocolate Hour that quite delightful i wish i could sooner because some of the menu were sold out.... and also the breakfast menus were excellent so many option to choose. The staffs were wonderful, all of them, from the frontdesk, restaurant,to the house keeping crew. I will definitely be back...

Dear Ms. Faadiya N., Thank you for taking the time to share your delightful experience at Mövenpick Hotel Jakarta City Centre. We are thrilled to hear that you and your husband enjoyed a perfect short getaway with us. It is wonderful to know that you appreciated the complimentary upgrade to an Executive Room. We strive to make every stay memorable, and it is gratifying to learn that our Chocolate Hour and breakfast offerings met your expectations. We continuously aim to provide a variety of options for our guests, and your feedback regarding the availability of menu items during Chocolate Hour is duly noted. I am particularly pleased to hear your compliments regarding our staff. Our team takes great pride in delivering exceptional service, and your recognition of their efforts is truly valued. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 5.0/5

Anastasia S. Business - Confirmed reviews ALL

I left my aipod in the room and they keep it for me thnk you so much fot the housekeeping staf Good job

Dear Ms. Anastasia S., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our location convenient and your accommodations comfortable. Our housekeeping team takes great pride in their work, and it is gratifying to know they were able to assist you with your lost item. Your appreciation will surely motivate them further. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 4.0/5

Tony H. Families - Confirmed reviews ALL

I had enjoyable stay while celebrating my birthday with my family. The team paid good attention to the occasion. Honestly, I did not expect to receive many surprises during the stay — from the room setup, attention at restaurant and others. It made feel warm and memorable for us. The staff were friendly and attentive throughout our stay. Specially to mention GSM Tamara and FBS Susi for their hospitality and service. Thank you as well for the thoughtful gestures during our visit. Small inconvenience was during dinner, as I had to go back and forth for smoking because the smoking restaurant was closed for a private event. Overall, it was still fine and did not affect our experience too much. Thanks again to the whole team for making our family celebration special.

Dear Mr. Tony H., Thank you for taking the time to share your delightful experience at Mövenpick Hotel Jakarta City Centre. We are truly pleased to learn that you chose to celebrate your birthday with us and that your stay was memorable, filled with thoughtful surprises and enjoyable moments with your family. It is heartening to hear that our team, particularly Susi and myself, contributed positively to your experience. We strive to provide attentive and friendly service, and your kind words serve as a wonderful motivation for our staff. Your acknowledgment of their hospitality will surely be shared with the team, reinforcing our commitment to excellence. I appreciate your understanding regarding the smoking La Floriane Bistro unavailability due to a private event. We aim to create a comfortable environment for all our guests, and your feedback is invaluable as we continue to refine our services. I regret any inconvenience this may have caused during your dining experience. Thank you once again for your generous feedback and for recognizing the efforts of our team to make your stay special. We look forward to welcoming you and your family back for another memorable celebration in the future. Best regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 387 reviews 8.8/10 Location
  • 833 reviews 8.7/10 Room
  • 1,135 reviews 9.3/10 Service
  • 13 reviews 5.8/10 WiFi
  • 524 reviews 9.7/10 Vibe
  • 460 reviews 8.8/10 Breakfast
  • 458 reviews 9.2/10 Cleanliness
  • 309 reviews 7.5/10 Comfort

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