Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,196 reviews

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Mövenpick Hotel Jakarta City Centre - Image 1
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JALAN PECENONGAN No 7-17, KEBON KELAPA, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,196 reviews

Customer review rating 5.0/5

Kareen Y. S. Families - Confirmed reviews ALL

This is my second stay at Mövenpick Jakarta and it has been lovely as always. The hospitality is very good and consistent. Special thanks to Yolanda and Tamara for their kindness and attentive service throughout my stay. I always feel comfortable staying here and will definitely visit again next month.

Dear Ms. Kareen, Thank you very much for your wonderful feedback and for choosing to stay with us again at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that your second stay was as lovely as the first, and that you consistently enjoy the hospitality of our team. We truly appreciate your kind words about Yolanda and myself—it is always our pleasure to ensure that our guests feel comfortable and well cared for. Your loyalty as an ALL Accor Gold member means a great deal to us, and we are thrilled to hear that you plan to visit again next month. We look forward to welcoming you and your family back soon for another exceptional stay. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 5.0/5

Henry H. Families - Confirmed reviews ALL

I just wanted to say that the General Manager is so lucky to have such a great operational team. From the Concierge to the Front Desk to the F&B, Housekeeping, and everyone else behind the scene. It seemed they were well-trained as everytime I interacted with them, they absolutely knew what they were doing. To have been able to tackle the New Year's eve celebration stress level with such calmness and politeness, kudos to everyone! We loved the Xmas decor, the chocolate hour, evening drinks and mini buffet, in particular the most fantastic variety of breakfast options. They were endless and so much appreciated. Much better breakfast here than the Raffles Jakarta. The only thing we were a bit disappointed was the limitation of having 1 drink per person only during afternoon tea which was truly surprising as this rule does not apply in any other 5 or 4 star Accor Hotels equipped with the executive lounge benefits. I sincerely hope that the GM and stakeholders will consider to improve it. Last but not least, I was impressed with the Gym equipment and sauna-steam facilities. Great job!

Dear Mr. Henry, Thank you very much for sharing such a detailed and wonderful review following your family stay at Mövenpick Hotel Jakarta City Centre. We are thrilled to hear that you enjoyed your experience, from our team’s service and operational excellence to the festive decorations, chocolate hour, evening drinks, mini buffet, and the extensive breakfast options. Your kind recognition of our team means a lot to us and is a great motivation for everyone to continue delivering exceptional service. We also appreciate your constructive feedback regarding the one-drink limitation during afternoon tea. Please be assured that we will share your comments with the relevant teams and management for their consideration as we continuously seek to enhance our guest experience. It is also wonderful to know that you enjoyed our gym, sauna, and steam facilities. Your ALL Accor Platinum loyalty and recommendation mean a great deal to us, and we are delighted that your stay met your expectations in so many ways. We look forward to welcoming you and your family back to Mövenpick Hotel Jakarta City Centre for another memorable stay in the near future. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 2.5/5

Angga W. P. Friends - Confirmed reviews ALL

This was my 3rd stay at the hotel. I wrote a review on google maps after my 2nd stay, saying it was one of my favourites in the city. Unfortunately, my stay this time around was a bit... disappointing? I don't know why but the vibes I got was a little off. My impression from how some of the staffs responded to my requests at the time was somehow I was made to feel like I was doing something wrong? Especially at afternoon tea/chocolate hour and breakfast. But the last straw was when I got a whatsapp message asking about tea spoons (!!) missing in one of the rooms? Again, I was made to feel like I was doing something wrong. Even if I did bring the teaspoon with me by mistake, what would I have to do? Would I have to pay or something? Even until now, I'm still wondering what I did wrong, did I make too many requests? Was it because I was using my membership benefits? I don't mean to damage the hotel reputation, that's why I'm choosing not to publish this review. I just need it off my chest.

Dear Mr. Angga, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We sincerely apologize that your experience this time did not fully meet your expectations. Please know that it is never our intention for any guest to feel uncomfortable, and we regret any impression that may have caused you to feel otherwise. We truly value your loyalty as a returning Platinum member and appreciate the trust you have placed in us by choosing to stay with us multiple times. Your feedback is extremely important and helps us improve our services and ensure that every guest feels welcomed, respected, and cared for. We are grateful for your comments and the time you took to share them with us. It is our hope to have the opportunity to welcome you back soon and provide the seamless, warm, and enjoyable experience that you have come to expect from Mövenpick Hotel Jakarta City Centre. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 4.0/5

Dewi M. Families - Confirmed reviews ALL

Nice room but the soundproof can be better

Dear Ms. Dewi, Thank you very much for taking the time to share your feedback following your family stay at Mövenpick Hotel Jakarta City Centre. We truly appreciate your positive rating and are pleased to know that you enjoyed the room, breakfast, Wi-Fi, cleanliness, and the service provided by our team. We are especially delighted to hear your kind words about our colleague who assisted you during check-in. Your compliment has been shared with the team as a great source of motivation. At the same time, we sincerely apologize for the inconvenience you experienced due to the waiting time for the lifts during full occupancy, as well as the noise disturbance from the neighboring room. We understand how important comfort and soundproofing are, especially for a family stay, and your comments have been noted and shared with the relevant departments for further review and improvement. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you and your family back in the future for an even more comfortable and pleasant stay. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 3.5/5

Harry W. Solo - Confirmed reviews ALL

This is my 3rd time staying at the hotel. The occupancy was full house so it's understandable if the hotel service was stretched to its maximum limit. The pool area was used for NYE pool party so access was limited. But on the following day (1 Jan) the locker room was opened at 6AM but the locker keys are not available because the keys are stored at the Spa which open later. At 6AM the Sauna & Steam also still non operable. IMHO to ensure a satisfying guest experience, they need to synchronize the operation period of the gym, locker room, swimming pool and spa, not just opening the swimming pool. They don't write down the operation time in the rules/regulation. My other concern is underage kid (toddler) was allowed to enter the gym. From a medical point of view, gym is not a playground for children because it has a risk hazard for kid

Dear Mr. W., Thank you for taking the time to share your detailed feedback following your recent stay with us and for choosing Mövenpick Hotel Jakarta City Centre for the third time. Please accept our sincere apologies for the inconveniences you experienced, particularly regarding the wellness facilities, operational coordination, and overall service consistency during the peak New Year period. While the high occupancy and special events impacted some services, we fully understand that this should not have affected your ability to enjoy the facilities as scheduled. Your comments regarding the synchronization of gym, locker room, pool, and spa operating hours, as well as the clarity of information provided to guests, are well noted. We also appreciate your concern regarding safety in the fitness center, which we take very seriously. These points have been shared with our management and operational teams for immediate review and improvement. We regret that certain aspects of your stay, including member recognition, departure experience, and wellness services, did not meet your expectations. Your feedback is invaluable in helping us identify areas where we must do better to ensure a more seamless and satisfying guest experience. Thank you once again for your constructive comments and continued loyalty as an ALL Accor member. We truly hope to have the opportunity to welcome you back in the future and restore your confidence in our services. Kind regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 290 reviews 8.7/10 Location
  • 648 reviews 8.5/10 Room
  • 880 reviews 9.2/10 Service
  • 11 reviews 4.7/10 WiFi
  • 424 reviews 9.6/10 Vibe
  • 357 reviews 8.8/10 Breakfast
  • 348 reviews 9.4/10 Cleanliness
  • 228 reviews 6.7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.