Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,089 reviews

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JALAN PECENONGAN No 7-17, KEBON KELAPA, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,089 reviews

Customer review rating 4.5/5

Xue Q. C. Business - Confirmed reviews ALL

Well appointed rooms and comfortable bed and layout.

Dear Mr. C., Thank you for sharing your feedback and for choosing Movenpick Hotel Jakarta City Centre for your recent business trip. We are delighted to hear that you enjoyed a comfortable stay, and that our well-appointed rooms, layout, and bedding contributed positively to your experience. Your high ratings across many areas, including cleanliness and booking through the Accor ALL App, are truly appreciated. As a valued gold member, your satisfaction is especially meaningful to us. We value your comments regarding our team and will continue working to elevate our service to ensure an even better experience on your future visits. It was a pleasure to have you with us, and we hope to welcome you back on your next visit to Jakarta. Best regards, Ruth Desy Duty Manager

Customer review rating 5.0/5

Giorgia L. Solo - Confirmed reviews ALL

High quality hotel, great customer service, cleanliness and kindness.

Dear Ms. L., Thank you for taking the time to share such a wonderful review of your stay at Movenpick Hotel Jakarta City Centre. We are delighted to learn that you enjoyed a high-quality experience and that our customer service, cleanliness, and the kindness of our team all contributed to a memorable visit. It is especially rewarding to hear that our staff made everything smooth and easy for you — your kind words mean a great deal to us. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Jakarta. Best regards, Ruth Desy Duty Manager

Customer review rating 4.5/5

Ahmad R. Z. Friends - Confirmed reviews ALL

My best accor hotel so far in Indonesia. Staff are so friendly and really accomodate our need. Receptionist and Decust or Dede are so great

Dear Mr. Z., Thank you for sharing your feedback following your stay at Mövenpick Hotel Jakarta City Centre. We are thrilled to hear that you enjoyed your experience and found our team, especially Dede, to be friendly and accommodating. We also appreciate your loyalty as an ALL Platinum member and your kind words about our staff, rooms, and services. Regarding the points and deposit refund, please rest assured that our team is processing these and you should receive an update shortly. We look forward to welcoming you back on your next visit to Jakarta and ensuring another memorable stay. Best regards, Tamara Audy Guest Experience Manager

Customer review rating 5.0/5

Deky U. Families - Confirmed reviews ALL

Exceptional Stay at Mövenpick Hotel Jakarta City Centre I recently had the pleasure of staying at Mövenpick Hotel Jakarta City Centre, and it was an outstanding experience from start to finish. The moment I arrived, the team welcomed me with warm hospitality, efficient service, and genuine attention to detail. The room was beautifully appointed—clean, modern, and incredibly comfortable. I especially appreciated the thoughtful amenities and the peaceful atmosphere, which made it easy to rest after a busy day. The breakfast selection was excellent, offering a wide variety of high-quality dishes, from international favorites to delicious local specialties. Every meal felt well-prepared, fresh, and carefully presented. What truly set this stay apart was the exceptional service. Every staff member I interacted with was friendly, professional, and always ready to assist. Their dedication to guest satisfaction was consistently evident. The hotel’s location is also a great advantage—central, convenient, and easy to access from different parts of the city. Overall, Mövenpick Hotel Jakarta City Centre exceeded my expectations. I highly recommend this property to anyone seeking comfort, great food, and top-notch service in Jakarta. I look forward to staying here again.

Dear Mr. Deky U., Thank you very much for your detailed and wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that every aspect of your stay—from arrival and room comfort to breakfast and the service provided by our team—exceeded your expectations. Your kind words about our team’s dedication and the hotel’s central location are greatly appreciated and will be shared with our staff. It is always rewarding to know our guests felt well-cared for and enjoyed their stay with family. We look forward to welcoming you back for another exceptional experience on your next visit to Jakarta. Warm regards, Tamara Audy Guest Experience Manager

Customer review rating 3.0/5

Erlang P. Families - Confirmed reviews ALL

Dear Movenpick Jakarta Center Management, My name is Erlang P., Accor Platinum Member, and I stayed for a long stay (one week) at your property. I would like to share several important points as constructive feedback, so the guest experience—especially for loyal Accor members—can be improved. During my stay, I experienced several issues: 1. No Recognition for Accor Platinum Member During Breakfast Ketika saya datang untuk sarapan, staf menanyakan apakah saya “long stay,” namun tidak ada prioritas atau pengakuan benefit Platinum seperti hotel-hotel Accor lainnya (priority seat, greeting, atau perhatian kecil seperti service acknowledgment). Ini membuat pengalaman sarapan terasa kurang nyaman sebagai loyal guest. 2. AC Room Air Circulation is Uncomfortable Sirkulasi udara AC di kamar terasa kurang bersih dan tidak nyaman untuk bernapas. Udara seperti tidak tersaring dengan baik, sehingga kualitas tidur dan kenyamanan saya menurun selama menginap. 3. Incident During Check-Out Breakfast Packaging for Child Saat check-out, saya ingin membungkus sedikit sarapan untuk anak saya, seperti hari sebelumnya yang diperbolehkan. Namun pagi itu, staf memberikan aturan yang terasa berbelit-belit dan kurang friendly, sampai membuat suasana pagi menjadi tidak menyenangkan. Sebagai tamu long stay sekaligus Platinum member, saya berharap fleksibilitas dan service attitude yang konsisten, bukan malah dipersulit pada situasi yang sederhana. My Expectation Saya berharap tim Movenpick bisa: Konsisten memberikan recognition & priority untuk member Accor, terutama Platinum. Meningkatkan air quality dan pengecekan rutin AC di kamar. Memberikan service attitude yang lebih warm dan fleksibel, terutama untuk situasi keluarga. Saya menyukai brand Accor dan biasanya sangat puas saat menginap di properti lain, sehingga saya berharap Movenpick Jakarta bisa melakukan perbaikan agar pengalaman berikutnya jauh lebih nyaman. Terima kasih atas perhatian dan tindak lanjutnya. Saya menantikan respons dari pihak manajemen. Warm regards, Erlang P. Accor Live Limitless – Platinum Member

Dear Mr. Erlang P., Warm greetings from Mövenpick Hotel Jakarta City Centre. First and foremost, please allow us to sincerely apologize for any aspects of your stay that did not fully meet your expectations. We truly value your loyalty as an Accor Live Limitless Platinum member and regret any inconvenience you may have experienced during your long stay with us. Please be assured that your comments have been shared with the hotel management team as part of our ongoing efforts to enhance our service and facilities. We very much look forward to the opportunity to welcome you back and provide a stay that is comfortable, seamless, and enjoyable. Once again, thank you for your thoughtful feedback. We hope to have the pleasure of welcoming you again soon. Warm regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 268 reviews 8.8/10 Location
  • 590 reviews 8.6/10 Room
  • 798 reviews 9.2/10 Service
  • 9 reviews 5.1/10 WiFi
  • 391 reviews 9.8/10 Vibe
  • 332 reviews 8.7/10 Breakfast
  • 310 reviews 9.2/10 Cleanliness
  • 206 reviews 6.5/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.