Grand Mercure Solo Baru 5 stars

Customer review rating (ALL Rating) 4.5/5 531 reviews

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Description

Hotel extras

  • Breathtaking scenery at the sky lounge on 21th floor.

  • Up to 2500 capacity ballroom for event.

  • Infinity pool on the 3rd floor.

  • The hotel provides direct access to The Park Mall.

  • For alternative dining options, room service is available on site.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Solo Baru

JL IR SOEKARNO, SOLO BARU, SUKOHARJO
57552 Solo
Indonesia

GPS:-7.597278, 110.815348

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  531 reviews

Customer review rating 1.0/5

Vanya C. Couples - Confirmed reviews ALL

Dear Ibu vanya c., Thank you for taking the time to share your feedback regarding your recent five-night stay with us. Please accept my warmest, albeit belated, congratulations on your special anniversary. We are deeply sorry that we failed to deliver the anniversary card and cake we promised, and we are even more distressed to hear that your in-stay email went completely unanswered. You are entirely right: small gestures matter, but honest, reliable communication matters even more. Leaving you waiting without a response is unacceptable and does not reflect the high standard of hospitality we strive to provide. We completely understand and validate the disappointment you felt during such a special celebration. Your feedback has been shared directly with our reservationist and guest relations teams. We are actively investigating why your email was missed to ensure this communication breakdown never happens again. We want to regain your trust and properly celebrate your special occasion. For your next booking, please contact me directly at +6…. I would be privileged to personally oversee your reservation, ensure every detail is flawlessly executed, and arrange an exclusive free upgrade and special amenities to make up for your past experience. Could you please share with your booking confirmation number or the full name used for the reservation? This will allow me to look into your file immediately and prepare for your next seamless stay. Warm regards, Arief B Maulana General Manager

Customer review rating 4.5/5

Nicolas A. Business - Confirmed reviews ALL

Dear Mr Nicolas A., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Yogya A. E. Business - Confirmed reviews ALL

Dear Yogya A. E., We very much appreciate your comments regarding your stay at the Grand Mercure Solo Baru. It is always A. pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback about the Executive Lounge, please rest assured that I am personally following up on this matter to ensure it is addressed. We sincerely hope this experience does not diminish your trust in us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Ina D. Families - Confirmed reviews ALL

Dear Mrs Ina D., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Adnil I. N. Couples - Confirmed reviews ALL

Dear Adnil I. N., We very much appreciate your comments regarding your stay at the Grand Mercure Solo Baru. It is always a pleasure to receive positive feedback. I will share your comments with our team also we will evaluate on our breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief B Maulana General Manager

Other web-users rate our hotel

  • 183 reviews 9.2/10 Location
  • 563 reviews 8.3/10 Room
  • 628 reviews 9.3/10 Service
  • 7 reviews 6.4/10 WiFi
  • 307 reviews 8.3/10 Cleanliness
  • 202 reviews 8.8/10 Breakfast
  • 15 reviews 5.6/10 Wellness Area

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