Grand Mercure Solo Baru 5 stars

Customer review rating (ALL Rating) 4.6/5 493 reviews

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Description

Hotel extras

  • Breathtaking scenery at the sky lounge on 21th floor.

  • Up to 2500 capacity ballroom for event.

  • Infinity pool on the 3rd floor.

  • The hotel provides direct access to The Park Mall.

  • For alternative dining options, room service is available on site.

Our accommodation(s)

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Hotel location

Grand Mercure Solo Baru

JL IR SOEKARNO, SOLO BARU, SUKOHARJO
57552 Solo
Indonesia

GPS:-7.597278, 110.815348

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  493 reviews

Customer review rating 4.5/5

Kedy T. Business - Confirmed reviews ALL

good

Dear Mr Kedy T., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 5.0/5

Lucia R. P. Solo - Confirmed reviews ALL

Best 5 stars luxury hospitality in Solo Baru area. Affordable rate with spacious room, nice pool and sauna facilities with excellent food and beverages quality. Thank you so much Mba Putri for warm welcome, efficient check in and complimentary room upgrade, Mas Qyren & Mas Tifan from the Lobby Lounge for welcome drink, snacks and chit chat, Mba Puji for delivering welcome amenities, Mas Reyhan & Mas Dwi for nice service at Restaurant, Mba Anggun for assisting my laundry and to all Grand Mercure Solo Baru staffs for great services and hospitality.

Dear Mrs Lucia R. P., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 1.5/5

Riechie W. Business - Confirmed reviews ALL

Clogged wastafel, not fixed

Dear Riechie W., Thank you for bringing this matter to our attention. First and foremost, please accept our sincere apologies for the inconvenience caused by the clogged wastafel in your room. We truly regret that although the issue had been reported, it was not resolved promptly, and we understand how frustrating this must have been during your stay. Please be assured that we have escalated this matter to our Engineering team for immediate action and thorough inspection to ensure the issue is fully resolved without further delay. Additionally, we are reviewing our internal follow-up procedures to prevent similar occurrences in the future. Your comfort is our priority, and we deeply appreciate your patience and understanding. Should there be anything further we can assist you with, please do not hesitate to contact us directly. Thank you for your valuable feedback, and we look forward to serving you better. Sincerely, Arief B Maulana General Manager

Customer review rating 3.5/5

Isman T. Business - Confirmed reviews ALL

For me, the service provided by the Grand Mercure Solo Hotel team was quite good, friendly, and helpful. And the hotel is easy to reach.

Dear Mr Isman T., Thank you for taking the time to tell us about your experience at the Grand Mercure Solo Baru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Ayu K. Families - Confirmed reviews ALL

Staffs were friendly, with a warm smile. Great location, ease to locate the hotel, walkable access to commercial area.

Dear Mrs Ayu K., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Other web-users rate our hotel

  • 198 reviews 9.6/10 Location
  • 548 reviews 8.5/10 Room
  • 604 reviews 9.3/10 Service
  • 10 reviews 8.4/10 WiFi
  • 279 reviews 8.6/10 Cleanliness
  • 191 reviews 8.6/10 Breakfast
  • 12 reviews 5.9/10 Wellness Area

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