Grand Mercure Solo Baru 5 stars

Customer review rating (ALL Rating) 4.5/5 546 reviews

Grand Mercure Solo Baru - Image 1
Grand Mercure Solo Baru - Image 2
Grand Mercure Solo Baru - Image 3
Grand Mercure Solo Baru - Image 4

Description

Hotel extras

  • Breathtaking scenery at the sky lounge on 21th floor.

  • Up to 2500 capacity ballroom for event.

  • Infinity pool on the 3rd floor.

  • The hotel provides direct access to The Park Mall.

  • For alternative dining options, room service is available on site.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Solo Baru

JL IR SOEKARNO, SOLO BARU, SUKOHARJO
57552 Solo
Indonesia

GPS:-7.597278, 110.815348

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  546 reviews

Customer review rating 3.5/5

Robby A. Families - Confirmed reviews ALL

Dear Robby A., Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your detailed review, as it helps us identify areas where we can improve our guest experience. We are sincerely apology to hear that your stay did not meet the expectations of a 5-star hotel. Your comments regarding the ambiance of our lobby and public facilities, the response time of our housekeeping team, and the standard of our room amenities have been shared directly with our department heads. Please rest assured that we are taking immediate steps to review these areas to ensure they align with the luxury standards our guests expect and deserve. On a brighter note, we are absolutely delighted to hear your kind words about our team. It is wonderful to know that our restaurant staff and Pak Mul at the gym provided you with such warm, friendly, and helpful service. We have proudly shared your praises with them, and they are thrilled to know they made a positive impact on your stay. We hope you will give us another opportunity in the future to welcome you back and provide you with the true 5-star experience you should have had. Warm regards, Arief B Maulana General Manager

Customer review rating 4.5/5

Isman T. Business - Confirmed reviews ALL

Dear Mr Isman T., Warmest greeting from Grand Mercure Solo Baru. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Arief B Maulana General Manager

Customer review rating 1.0/5

Ki S. K. Business - Confirmed reviews ALL

Dear Ki S. K., Thank you for bringing this to our attention. We are deeply shocked and saddened to hear about your experience with therapist . What you described is completely unacceptable and goes against everything we stand for regarding hospitality and respect. We take allegations of shortened service, aggressive tipping, and unauthorized removal of guest items extremely seriously. Our management team is launching an immediate investigation into this matter. We want to make this right for you. Could you please contact me directly so we can address this personally? Please accept our sincerest apologies for this distressing experience. Sincerely, Arief B Maulana General Manager

Customer review rating 1.5/5

Sk S. A. Business - Confirmed reviews ALL

Dear SK S. A., Thank you for sharing your feedback. We genuinely apologize that your recent stay did not meet the expectations set by your excellent first visit. When the hotel is not fully booked, we love to surprise our returning guests with complimentary room upgrades to higher categories as a gesture of appreciation. It appears you received one of these upgraded, newer rooms during your first stay. However, because both bookings were officially made under the standard Superior Room category, you were assigned our standard entry-level room this time. We completely understand how this created a confusing and disappointing experience for you. We should have clearly communicated the upgrade during your first check-in to avoid this misunderstanding. We value your company's loyalty and want to regain your trust. Please contact us directly at +6… or our sales manager as usual as assist your booking before your next visit so we can personally oversee your booking and ensure you get the exact room layout you enjoyed the first time. Warm regards, Arief B Maulana General Manager

Customer review rating 4.5/5

Cempaka I. Families - Confirmed reviews ALL

Dear Cempaka I., Thank you for sharing your feedback with us. It is wonderful to know that our team's hospitality left a positive impression on you and that you appreciated our food variety. We also take your note about the taste seriously. Continuous improvement is important to us, and your input helps us know where we can do better. Rest assured, our kitchen team will look into this. We look forward to the opportunity of serving you again in the future. Sincerely, Arief B Maulana General Manager

Other web-users rate our hotel

  • 187 reviews 9.2/10 Location
  • 587 reviews 8.4/10 Room
  • 657 reviews 9.3/10 Service
  • 7 reviews 7.1/10 WiFi
  • 325 reviews 8.7/10 Cleanliness
  • 213 reviews 8.8/10 Breakfast
  • 18 reviews 5.6/10 Wellness Area

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Solo Hotels