Novotel Solo Hotel 4 stars

Hotek with a need of renovation. AC was not function, but very fast response and get another room.

One of hotel’s staff called us about 1 pm, asked what time we would like to check in.. we said around 3 pm, and we asked about non smoking room. They said already noted about non smoking room, and we got nonsmoking room. But when we arrived at 3 pm, they gave us smoking room and said that already run out of non smoking room. Then why they called us 2 hours before and said that we already got non smoking room??? After a little time argue and waiting about 40 minutes, finally we got non smoking room. But why we have to argue first? What is the purpose of first call??

Best

The room was so cleaned, the food was so good in taste.

we stay in family suite room,but everything looks so old and notwell maintained. we used to stay in novotel solo every year before pandemic. but this time novotel room and facilities are below our expectation despite novotel still have very good and helpful staff. we miss our previous novotel solo

very memorable and nice experience

room is okay, although the furniture and tv are quite looks old. internet wifi connection is really horrible. I had never able to connect. I tried to call the technician but he never come.

I'm a regular guest. I hope to know somebody that understand what I expect. The GM had changed few times since I stayed in this hotel for the 1st time. I hope also to have a short chat with him. Overall, the personal touch for the guest should be higher.

The room is clean enough, but still, it can be better though. The healthy protocol should be imposed more strict because sometimes it is very loose, not to mention during this covid-19 pandemic.

I'm so glad that the hotel gives excellent service. The staff are all nice, kind, and helpful. The room is cozy, comfortable, nice, cool, and clean. The location is strategic, close to train station as well as next to the road.

I styed twice in this hotel on February 2021 due to transit and need to take a rest during my long trip. It was very pleasant stay, as platinum member the hotel offered me with welcome drink and cake, afternoon tea and snack and also late check out. the breakfast arrangement was good, they give option to be delivered to your room or in the restaurant with prebooking schedule to avoid crowd.

Stayed here for 3 nights with my family and was not a memorable one. Building is very old, with outdated design and interior in need of urgent major renovation. There is smell of humid / moldy in elevator, alley, and inside the room. Service was good and food was acceptable. But it needs a full blown renovation to keep up with its 4* brand. Wouldn't stay here again on my next visit to Solo.

Good hotel + good location + good service, very convenience, located in the center of the city, you can find foods + touristy places around the city easily. Transportation is also easy to get to and from the hotel.

We found the hotel has a good location. Very close to Batik museum and since we came to Solo for batik shopping we think the location is definitely a plus point. We tried to get upgraded using Accor member but the room was not available so we settled with our room. We got late check out until 2pm, which was perfect for our flight schedule at 4pm. The room and bed are comfortable. We also got welcome drink, which we had together with lunch at the restaurant. The service at the restaurant was sooo good. The staffs were very friendly and polite. Their specialty, i.e. ayam andrawina, tasted good as well. The only input I have is the room is a bit old. I think it needs refurbishment. Will definitely come back to try their spa service!

i stayed for 1 night, me and my family late check in on 9th November 2019 at approx 06:30 PM. feeling tired, we go directly to room on 6th floor , after we entered the room, having a loud noise came from ceiling and was really bother us and the hot water was not working properly, so we call Maintenance. maintenance guys said that the noise came from the AC system for the entire building and located on the top of my room, and i asked to him "is there any solution? or you can lower sound level" he said cannot because will effect on entire building. so it was "gifted" situation for me, feels uncomfortable i asked to move to others room and novotel provide new room for us on lvl 2.. but i really questioning regarding the standard of the hotel?? why you placed guest on that kind of room in the first place??