Novotel Solo 4 stars

Customer review rating (ALL Rating) 4.3/5 1,030 reviews

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Description

Hotel extras

  • Easy access to the main touristic sites and corporate offices

  • Ideal for families with 2 large pools and modern children facilities

  • Fitness center, spa, whirlpool bath, sauna and hammam

  • Free High-speed WIFI throughout the hotel

Our accommodation(s)

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Hotel location

Novotel Solo

JL. SLAMET RIYADI 272, Central Java
57141 SOLO
Indonesia

GPS:-7.567917, 110.817139

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,030 reviews

TripAdvisor Rating  4.5/5  1,315 reviews

great location, kind & friendly staff

Customer review rating 3.5/5

Shinta -. D. Families - Confirmed reviews ALL

Love this place, always stay here when in town. Staff are always kind & friendly. Perhaps having an extra one or two toilet paper rolls in roomd would be great. Floor staff could be more attentive at breakfast time, topping up foods that are low, clearing plates quicker, picking up rubbish off ground instead of walking over and/or past it, wipe down tables once someone has finished instead of us having to ask. Room service appetizers/starters need simple and smaller, items like just fries, or fried tempe, corn fritters, bruschetta… Cleanliness of rooms 10/10.

Dear SHINTA P., Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team especially our Food and Beverage department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Gross. Avoid at all costs.

TripAdvisor rating 1.0/5

saira r TripAdvisor review

This hotel is absolutely the worst hotel i’ve stayed at in a long time. The staff is mostly snotty, except for the manager. We were constantly given dirty looks. The building is old, dirty and run down, and the whole place reeks of cigarettes. The breakfast food was absolutely atrocious. Everything was mushy and rotten-tasting, especially the fruit. We found hair in our food twice. There were horrible covers of american pop music playing in the background on a staticky speaker, and the dishes were all crusty and hadn’t been washed properly. We literally had to beg for toilet paper and washcloths and water, it was a whole fight to get basic stuff. The soap in the bathroom doesn’t even lather, it probably doesn’t even work. There’s also no hair conditioner. The rooms were clean. But that’s it. Normally I have had an excellent experience with hotels in Indonesia, with incredible service and cleanliness that Americans could easily take notes from. This is the one exception. Unless you want to be nauseated and anticipating to leave, avoid this hotel at all costs.

Friendly Staffs and Best Location

Customer review rating 4.5/5

W. Families - Confirmed reviews ALL

Always happy to stay again at Novotel Solo. The service is friendly, the rooms are clean and well-maintained, and one of the distinctive features is the fragrant aroma from the lobby. The breakfast menu is also varied, and the dishes taste delicious. And what is no less important is that the location is very strategic, easy to reach various culinary and shopping locations in the city of Solo. Even if you stay on a Sunday and want to enjoy a car-free day, just right in front of the hotel. It is a very recommended hotel when in Solo :)

Dear NANING W., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good location, nice friendly staff

Customer review rating 5.0/5

Budijasa W. Couples - Confirmed reviews ALL

It's an authentic Novotel hotel, you will get what you hope a Novotel will give you

Dear BUDIJASA W., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent service

Dear YUNIARDT S., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

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Other web-users rate our hotel

  • 274 reviews 9/10 Location
  • 816 reviews 7.9/10 Room
  • 1,044 reviews 8.7/10 Service
  • 26 reviews 5.5/10 WiFi
  • 428 reviews 8.2/10 Cleanliness
  • 300 reviews 8.5/10 Breakfast

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