Novotel Solo Hotel 4 stars

I doing my 10 days trip to Solo, Bromo and Yogja, booked the hotel thru Accor, based on my experiences using 4 different hotels, Novotel front office so far is the most helpful, nice and very welcome. Hotel condition also good, especially if its compared with the hotel rate (beyond expectation). I hope your hotel more success in the future in many ways.

Big swimming pool, well located

Clean and cozy

It was a nice stay, but I think the restaurant is too small and the swimming pool is not exclusive for Novotel only, but also for the next hotel

Dear Novotel Solo, please help to raise the level of the cleanliness of the room: some ants accompanying me on the table while i'm working on my laptop. A stain mark on the bed-sheet is simpy a no no.

Nice place, clean & good staf

I am a Gold Accor member and have been a loyal novotel solo visitor since 2015. However, in 2021, I really feel that when it comes to greating the FO staff for the first time and the information I got at the beginning, it doesn't happen automatically. 1. Usually we are Gold/Silver members when we first arrive, we are always offered a Welcome Drink / welcome drink voucher to be used at the Coffee Shop. (This time it didn't happen). 2. Usually we are gold members after being informed that our order will be automatically upgraded to a higher room (That has happened) after that it should be accompanied by information that gold members may late check out (That only happened after we asked) 3. We arrived on September 15, 2021, 23.30 pm, on the morning of September 16. The food should be delivered on the 15th, delivered on the 16th. It's appreciated. On the 16th we had to check out, then I decided for the length of my stay from September 16-17, 2021 and we also informed that on September 17th we would have a late check out at 15.00. It means that it should have been recorded on the computer that the guest will be late checking out at 15.00, but why on the 17th I was contacted again by the room at 11.00 that our check-out deadline was 12.00. Was the information we informed that we would be late checking out wasn't recorded?? 4. Usually if we extend our stay either at Novotel Samator Surabaya, Novotel Semarang, Novotel Solo in the past, Mercure Darmo Surabaya will still be sent both snacks / pieces of fruit when we extend our stay (But yesterday it didn't happen at Novotel Solo). So in the end, I feel that Novotel Solo is getting more and more yesterday, not getting more advanced in terms of service, but getting backwards in terms of service. If this happens to me as a Gold Member, then the service will definitely be worse if I am not a Gold Member.

Services are great. Please remodel the hotel interior so it will stay fresh and modern. So far it looks "old"

The banquet gave his best effort to fullfil our needs..

We stayed in this hotel for 3 nights. The hotel was nice, the interior is so authentic and also well located in the center of the city. The staff was so helpful and friendly.

The people are excellent. Friendly, polite, so hospitable. The hotel itself seemed to have downgraded a bit from the last time I stayed there, before Covid19 in terms of food and physical condition. But with the price it offers now, I cannot complain. Price of buffet breakfast is very affordable. The room is bigger that most hotels in Solo.

I'm a regular guest. I hope to know somebody that understand what I expect. The GM had changed few times since I stayed in this hotel for the 1st time. I hope also to have a short chat with him. Overall, the personal touch for the guest should be higher.

I styed twice in this hotel on February 2021 due to transit and need to take a rest during my long trip. It was very pleasant stay, as platinum member the hotel offered me with welcome drink and cake, afternoon tea and snack and also late check out. the breakfast arrangement was good, they give option to be delivered to your room or in the restaurant with prebooking schedule to avoid crowd.

Stayed here for 3 nights with my family and was not a memorable one. Building is very old, with outdated design and interior in need of urgent major renovation. There is smell of humid / moldy in elevator, alley, and inside the room. Service was good and food was acceptable. But it needs a full blown renovation to keep up with its 4* brand. Wouldn't stay here again on my next visit to Solo.

Good hotel + good location + good service, very convenience, located in the center of the city, you can find foods + touristy places around the city easily. Transportation is also easy to get to and from the hotel.