Novotel Solo 4 stars

Customer review rating (ALL Rating) 4.5/5 827 reviews

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JL. SLAMET RIYADI 272, Central Java, 57141 SOLO, Indonesia

Description

Hotel extras

  • Easy access to the main touristic sites and corporate offices

  • Ideal for families with 2 large pools and modern children facilities

  • Fitness center, spa, whirlpool bath, sauna and hammam

  • Free High-speed WIFI throughout the hotel

Our accommodation(s)

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Hotel location

Novotel Solo

JL. SLAMET RIYADI 272, Central Java
57141 SOLO
Indonesia

GPS:-7.567917, 110.817139

Telephone
Fax +62 271 724666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ANDRAWINA RESTAURANT

Cozy indoor and outdor dining space near the pool. Daily buffet breakfast of continental and Indonesian selection. Wide array of a la carte menu to please your taste buds. Both restaurant and room service open 24 hours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  827 reviews

TripAdvisor Rating  4.4/5  1,612 reviews

Customer review rating 4.0/5

Kurniawaty H. Families - Confirmed reviews ALL

We enjoyed our stay. The gym was massive and well equipped. The location was strategic because it was walking distance to a lot of food places. When my kids' room shower was problematic, technicians came and completely fixed it. The room was comfortable. Staff service was good.

Dear KH, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our facilities, and found our location convenient. It is wonderful to know our team was able to assist promptly with the shower issue in your children's room. We are looking forward to welcome you again in the near future. Sincerely, Dini Fitri H Front Office Manager

Customer review rating 3.0/5

Andre H. Families - Confirmed reviews ALL

A bit underwhelming for a novotel

Dear AH, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri H Front Office Manager

Customer review rating 3.5/5

Cristina O. Solo - Confirmed reviews ALL

The room was nice and spacious with a good facilities. However, I wish the staff can be more actively giving general information in regard the hotel situation upon arrival. For example: explained about the breakfast time and the location, explained about the event that being held at that day which caused other guests can’t access at that time, and etc. Those kind explanation should be informed in advance during their check-in time which can improve your services too, instead of the clients digging all the information since the lack of information that they recevied upon arrival. As Novotel is already known as 4-star hotel. I really expected the will be a various menu at breakfast. However, the selection quite limited and doesn’t warm at all (even if you breakfast at 7 am). I also expected there will be more ameneties that you can provide in the room such as cotton bud, hand body, mini comb and etc

Dear CO, Thank you for sharing your valuable feedback regarding your recent stay at Novotel Solo. I am pleased to hear that you found your room to be spacious and well-equipped. However, I sincerely apologize for the shortcomings you experienced during your check-in process. It is our intention to provide comprehensive information to our guests upon arrival, including details about breakfast and any ongoing events. Your comments will certainly be taken into consideration as we strive to enhance our guest experience. Regarding your concerns about the breakfast selection and room amenities, I understand your expectations as a valued guest of a 4-star hotel. Your observations about the breakfast menu and amenities will be reviewed with our team to ensure we meet the standards that our guests anticipate. We appreciate your insights and hope to have the opportunity to welcome you back in the future for an improved experience. Sincerely, Dini Fitri H Front Office Manager

Customer review rating 2.0/5

Wahyu P. P. Families - Confirmed reviews ALL

yesterday was my mom first time visit solo, i bring to stay at novotel because the location and its accor, at first i believe it will be the unforgettable moment, but it turns out the different way, at the same time the government held the event and the elevator full at some time when they do activities, and the electricity off at midnight, but the main issue was right before we check out the water was dirty, and we need to wash and take a bath, a total mess, please do whole review procedure during peak or while you have a full booked, keep in mind this not complaining, but the words that coming from the place called love, some of us believe that accor was guarantee place of living in every tourism city, so please keep that standart all a time, because yesterday was not pleasing at all

Dear Wp, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri H Front Office Manager

Customer review rating 4.5/5

Chinges M. Business - Confirmed reviews ALL

It was nice and clean, it was the nicest hotel in the area, with pools and everything.

Dear CM, We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri H Front Office Manager

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Other web-users rate our hotel

  • 233 reviews 9.5/10 Location
  • 650 reviews 8.6/10 Room
  • 882 reviews 9.1/10 Service
  • 26 reviews 6.8/10 WiFi
  • 533 reviews 8.4/10 Food
  • 391 reviews 8.6/10 Cleanliness
  • 302 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.