Novotel Solo 4 stars

Customer review rating (ALL Rating) 4.3/5 1,198 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Easy access to the main touristic sites and corporate offices

  • Ideal for families with 2 large pools and modern children facilities

  • Fitness center, spa, whirlpool bath, sauna and hammam

  • Free High-speed WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Solo

JL. SLAMET RIYADI 272, Central Java
57141 SOLO
Indonesia

GPS:-7.567917, 110.817139

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,198 reviews

TripAdvisor Rating  4.0/5  1,077 reviews

Well located clean room and good service

Customer review rating 4.5/5

Effi S. Business - Confirmed reviews ALL

We are happy to stay in novotel solo, nice & enjoyable room, clean, goo service by employee and good breakfast

Dear EFFI S., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Sit Back, Relax, And Enjoy The Little Luxuries

Customer review rating 5.0/5

Nudita R. Families - Confirmed reviews ALL

Book directly from mobile apps and always have a good time staying with your hotel management. The holiday went well and I had a good rest before going back home. We were all enjoying family holiday at your hotel.

Dear NUDITA R., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Old, tired rooms but fantastic swimming pools and a perfect location

TripAdvisor rating 3.0/5

Rachel H TripAdvisor review

My family and I have been using this hotel since 2009 and on this occasion we stayed for 18 nights. The location is unbeatable in my opinion - you can walk to many warung and to places like Slamet Riyadi, Mangkunegaran, etc. We love the two swimming pools, and the views from our room across the city. Breakfast was delicious on the days we had it. Staff at reception and in the restaurant were, without exception, polite and helpful. However, the room was looking tired, the bathroom had seen better days, and the daily cleaning was not up to scratch. It is clear these rooms have not been renovated in some years and this is where Novotel Solo does not compare well to the many newer hotels that have been built in Solo in recent years. The loose shower rail, sink that leaked if you emptied it too quickly, and general signs of wear and tear were a reminder that an old hotel room can only be patched up so many times before it just looks old. These rooms need a complete makeover. Our room was serviced daily, however they did not vacuum the carpet. We could see crumbs left by my child were still there, day after day. Obviously as a guest I did not have my own means to vacuum the floor and it wasn't nice having my child play on the floor when we knew it wasn't clean. We also ran out of toilet tissue almost every day and were frequently given two towels for the three of us. I grew tired of phoning down to reception to request another towel, which took up to two hours to be delivered to our room. Will I stay at Novotel next time? Having been a loyal guest for many years, I think it may be time to look elsewhere. But it remains to be seen whether the location and swimming pools can be beaten by another Solo hotel.

Dear Fromthetreetops, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Well located hotel

Customer review rating 3.5/5

Julietty D. Couples - Confirmed reviews ALL

It wasn't my first visit to this hotel. The staff are very friendly & courteous, strategically located in the center of the city. But, I think this hotel needs to be renovated. It's quite old, the floor tiles in my room shows many small holes. The shower floor looks old and dirty.

Dear JULIETTY E., Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Good location

Customer review rating 4.5/5

Mr. B. H. Business - Confirmed reviews ALL

I liked to stay Novotel Solo, this is not first time for me to stay here.

Dear BETHY H., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

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Other web-users rate our hotel

  • 255 reviews 9/10 Location
  • 737 reviews 7.5/10 Room
  • 892 reviews 9/10 Service
  • 30 reviews 5.3/10 WiFi
  • 390 reviews 7.6/10 Cleanliness
  • 285 reviews 8.4/10 Breakfast
  • 8 reviews 9.3/10 Wellness Area

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