Novotel Solo 4 stars

Customer review rating (ALL Rating) 4.4/5 944 reviews

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JL. SLAMET RIYADI 272, Central Java, 57141 SOLO, Indonesia

Description

Hotel extras

  • Easy access to the main touristic sites and corporate offices

  • Ideal for families with 2 large pools and modern children facilities

  • Fitness center, spa, whirlpool bath, sauna and hammam

  • Free High-speed WIFI throughout the hotel

Our accommodation(s)

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Hotel location

Novotel Solo

JL. SLAMET RIYADI 272, Central Java
57141 SOLO
Indonesia

GPS:-7.567917, 110.817139

Telephone
Fax +62 271 724666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  944 reviews

TripAdvisor Rating  4.5/5  1,489 reviews

Good Stay

Customer review rating 4.5/5

Rendy N. Families - Confirmed reviews ALL

Had family vacations in Solo and decided to stay at Novotel Solo (2 nights, 3 rooms). Overall it’s good experience. The hotel is little bit old but very well maintained. Super kind and helpful staff. Located in the heart of Solo which is close to good restaurants, Pasar Gedhe, good coffee shops and Mangkunegara.

Dear Mr.RENDY N., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Novotel Solo

Profoundly Let Down by the Experience

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast service was highly unsatisfactory during my five-day stay. Each morning, the buffet was nearly empty, with staff failing to replenish the food. Additionally, the dishes lacked flavor, with almost no discernible taste. Despite arriving at various times, the situation remained consistent. For an Accor group hotel, this level of service falls far below expectations and standards. Furthermore, I booked two rooms and was not informed of ongoing renovations on the same floor. The persistent drilling noises during the day were highly disruptive. To add to the disappointment, basic amenities such as the hairdryer in the room were non-functional. Overall, this experience was deeply disappointing and not reflective of the quality I expect from Accor hotels.

Dear Mr/Mrs.IKO GANDIJONO T., Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Novotel Solo

Nice and comfy hotel in central solo city

Customer review rating 4.5/5

Haryo Families - Confirmed reviews ALL

its a wonderfull experience to stay at novotel solo. we stay in family room on the upper floor. the customer service had contacted me few days before arrival to offer room upgrade (im gold plus) but since i need the extra bed space i had to decline it. i appreciate the good gesture from novotel solo. checkin and checkout run smoothly and their staff is very helpfull along the process. the pool is next to breakfast area, this is a good position for parents. we also had dinner in the restaurant and the pasta was delicious.

Dear HARYO H., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Novotel Solo

Please give bottled waters instead of filtered water in the jar

Customer review rating 3.0/5

David S. Business - Confirmed reviews ALL

This is the first Novotel hotels that I stayed which provide filtered water in the jar instead of the bottled waters. I think it'S. in a way downgrading the image of this particular hotel.

Dear Mr. DAVID S., Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Novotel Solo

Well located, good stay, spacious room,

Customer review rating 4.5/5

Fika Families - Confirmed reviews ALL

This is our second trip to Solo and second stay at Novotel. As usual it always satisfying stayed at this Hotel. The room spacious, very good breakfast, lots of variance. And staff also very warm welcome. I never had any complain while stay here. Even the building is not an new, but its well maintained.

Dear FIKA R., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Novotel Solo

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Other web-users rate our hotel

  • 253 reviews 9.3/10 Location
  • 761 reviews 7.9/10 Room
  • 956 reviews 8.9/10 Service
  • 21 reviews 6.3/10 WiFi
  • 551 reviews 8.6/10 Food
  • 412 reviews 8.1/10 Cleanliness
  • 285 reviews 8.4/10 Breakfast
  • 6 reviews 3.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.