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The Royal Surakarta Heritage - MGallery Collection 5 stars

Customer review rating 4.2/5 2,765 reviews

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The Royal Surakarta Heritage - MGallery Collection
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+ 21 Services

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • ADI SUMARMOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

The Royal Surakarta Heritage - MGallery Collection

Jl Slamet Riyadi No 6
57111 solo
indonesia

Tel: +62271666111

Fax: (+62)271666530

Check-in from 14h00

Check out up to 12h00

  • TIRTONADI : 

  • By plane

    ADI SUMARMO At 10km / 6.21 miles - Shuttle paying

  • By plane

    ADISUMARMO AIRPORT At 10km / 6.21 miles

  • By train

    BALAPAN STATION At 1.2km / 0.75 miles

  • By train

    SOLO BALAPAN At 2km / 1.24 miles

GPS :-7.571785, 110.828656

Our accommodation(s)

The Royal Surakarta Heritage is completed with 150 beautifully appointed rooms and are reflecting Javanese ambiance wrapped in modern facilities, enabling its occupant to enjoy of the local culture without losing the beauty of contemporary living. Designed to cater the needs of business and leisure travellers, all rooms are featured with a dedicated work area, in-room bars, satellite TV channel, free high speed Internet access, and premium coffee and tea-making facilities.

SUPERIOR ROOM,1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

EXECUTIVE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

EXECUTIVE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

SRIKANDI

Type of cuisine: International

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Lunch

10:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICATESSEN PASTRY AND LOUNGE

Non contractual photo

Offers many variants of cakes, pastry, bakery and sweet bread in the midst of intricate Javanese fine arts galore.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TIRTO TEDJO POOL BAR

Non contractual photo

Set next to a chic semi-outdoor pool, Tirto Tedjo Pool Bar is a pure haven for epicureans. Relax and rejuvenate with refreshing cocktails and exquisite light dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 494 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
The Royal Surakarta Heritage - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,765 reviews

tripadvisor

TripAdvisor Rating 4.0/5

849 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Enjoyable cultural stay

Customer review rating 4.5/5

Lia A. Families - 13/04/2021 Confirmed reviews ALL

Super rich cultural hotel

Good value for money

Customer review rating 4.0/5

Oma B. Solo - 12/04/2021 Confirmed reviews ALL

Lgendary Indonesian hospitality from staff, if maybe some difficulty to communicate in English. I was kindly upgraded to a suite, but it was not really a "suite of rooms" but one large room. The view was grim: one window lead to the water tanks of the adjacent building, the other window lead to the roof of the swimming pool area, thus making it a bit dark and uninviting.

Good stay but average in service

Customer review rating 3.5/5

H. Couples - 12/04/2021 Confirmed reviews ALL

This is my first experience staying at the Royal Heritage Surakarta and I have high expectations in my first experience staying at this 5-star hotel especially in terms of the service. First, when I came to the hotel lobby to get things out of the car, there was no helper on standby to help. And I have to ask an employee who at that time seemed to be not on shift to help me. And second, at night when I wanted to use the bathtub, I contacted the receptionist to help me check the items in the bathtub because it seemed that something was missing and until half an hour waiting for no helper to come to my room. But thank you so much for the honeymoon arrangement in our room.

Good stay

Customer review rating 4.0/5

O. O. T. H. Families - 12/04/2021 Confirmed reviews ALL

I made the reservation through Agoda, and with a couple of requests about the room, and we reserved for 4 rooms in total. When we arrived, we had a good experience during check in as the staffs were very helpful and showing sincerity (this is very important). As an overall, we were satisfied staying in your hotel. Thank you. However, I had to share with you a very important information. The day we checked in, the 1st room I entered and to stay was contaminated with strong smell of cigarettes, obviously, the previous tenant staying was smoking. I asked with the cleaning staffs, and was confirmed that the room should be a non-smoking, but they also agreed that there was a strong cigarettes smell. It was room 502 (which I didn't take and request for a change). I would like to urge the hotel management to be proper to implement the rules and regulations. Those previous tenant that smoke in the room should be penalized.

Located

Customer review rating 4.5/5

Pradesy Business - 11/04/2021 Confirmed reviews ALL

Near PGS, no trafic at all, good food, nice service.

Nice atmosphere, etnic, strategic location

Customer review rating 4.5/5

F. A. Families - 08/04/2021 Confirmed reviews ALL

Nice service, atmosphere

Located at the center of the city

Customer review rating 4.0/5

-nj- Friends - 08/04/2021 Confirmed reviews ALL

The breakfast was okay, I don't like the "jamu", the taste was different from what I use to drink. The buffet is served by the staffs there. The staffs are nice, some of them are not local people, so they do not know the surrounding when I asked which place is nice to go in a short time.

old furniture very dangerous

Customer review rating 3.0/5

M. R. R. Families - 06/04/2021 Confirmed reviews ALL

Aside from all the good things, we experienced the terrible events. Room 801 chair was broken so bad, my mom fell and the hot tea burns her arms. We are lucky that our parents didn't occur bad damage she is 69 yo very prone to fractures. We stayed in 5 stars hotel for more than 30 years but this is the first time We experienced this kind of event

Dear RRM, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Friendly and helpful hotel staff, nice ambient, very strategic location easy to go anywhere

Customer review rating 4.5/5

M. Couples - 05/04/2021 Confirmed reviews ALL

Will definitely to choose this hotel again for another visit to Solo

Dear FM, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Very well personalized stay

Customer review rating 4.0/5

F. A. Families - 04/04/2021 Confirmed reviews ALL

The hotel staff very well informed to prepare our stay, by contacting us pre-arrival and prepare everything we need during the stay. The hotel area vibes also very calm, so Java-centric atmosphere. The location also perfect in the heart of Surakarta. The only thing that I could complain about is the service during breakfast in the restaurant. It took me so long to get my omelet, to get my rice plate fulfilled, etc. I don't know which part is wrong but during the pandemic times where plates are served by the staff, I hope the staff could serve faster or add more staff during breakfast time. Apart from that, I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.

Dear AFK, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. We regret the quality of breakfast we provide has not been able to meet your expectations on this visit. We will take the necessary corrective measures to prevent future occurrence. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Well located

Customer review rating 4.0/5

Anonymous Families - 03/04/2021 Confirmed reviews ALL

Minus : slow & short coverage wifi connection

Dear SA, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures regarding the wifi connection and breakfast to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Well located but need some improvement

Customer review rating 4.0/5

H. Couples - 22/03/2021 Confirmed reviews ALL

best 5-stars hotel in the middle of the city. the batik ornaments and ambience was good, but need some improvement especially about the cleanliness of the linen and pillow, also about the parking security. the protocol against the covid was good.

Dear TH, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. At MGallery we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of the cleanliness and parking service to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be more pleasant from the previous one. Sincerely, Toat Edi Wijaya General Manager

An well maintained heritage hotel

Customer review rating 3.5/5

Jar Business - 17/03/2021 Confirmed reviews ALL

But you have to pay for additional asked bottled water.

Dear AJ, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Well locted

Customer review rating 3.0/5

D. F. Couples - 14/03/2021 Confirmed reviews ALL

The Air Conditioned was not working properly and i couldn't sleep well, beside the matras is too hard. Shower also need to be repaired since the water weren't drops with fully proper.

Dear FD, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Good Stay and full of heritage of Solo

Customer review rating 4.0/5

Airin P. Couples - 08/03/2021 Confirmed reviews ALL

Glad to stay here, the art decor of Solo’s heritage is quite great. The services were also satisfying. One thing that really need to improve is the quality of interior. ‘Kamarnya banyak semut dan kayu2 nya terlihat sudah tua.’ That’s all.

Dear SA, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. Thank you for your recognition for our hotel decoration. It is a pleasure to know that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay. Regarding the ants and old wood will be our concern and we will take an appropriate action to ensure our guest will receive the best service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Heritage Hotel

TripAdvisor rating 5.0/5

pengelanaj 27/12/2020 TripAdvisor review

Stayed in this hotel gave an unique Solo experiences. The location is walking distance from Solo Keraton. The front office and restaurant staff are very kind and helpful. Breakfast quality is perfect. Some improvement can be made in the cleanliness. This hotel is full with antique which is need more effort to maintain the cleanliness. Room cleanliness also need some improvement, for example: below the bed you can see some dust. The tile in bath room shower also need to be brushed. But I love this hotel and definitely will stay here in my next Solo visit.

Cultural site

TripAdvisor rating 4.0/5

Min202020 04/11/2020 TripAdvisor review

The hotel is filled with cultural tidbits. The staff is knowledgeable when asked by our kids about the characters and items found. They have on site batik making shop, traditional musical instruments as well. Breakfast buffet is on limited time slots and must tsvp beforehand. However the food wasnt reflective of the 5 stars hotel this place is. Check in and out was a breeze. Safety protocol observed.

Felt welcome as accor plus

TripAdvisor rating 4.0/5

b0b8081 03/11/2020 TripAdvisor review

We got our rooms were free upgraded for requesting a connecting rooms. The great hotel location, unique rooms design, and we got the 50% off plus free breakfast room rate for sure we will be back here

Good hotel

TripAdvisor rating 5.0/5

WiwiLeung Family - 26/12/2019 TripAdvisor review

It is an authentic Javanese hotel, with full decoration in everywhere of the hotel. The room is very big, so is the bed. But the light is srill bright which I prefer than most authentic hotel comes with dim lighting. The location is very strategic in the main street of Solo. If you drive please be aware that the parking lot is very limited.

Dear WiwiLeung, Thank you for staying with us. We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. Regarding the limited parking lot, we provide free valet service for our guest. Thank you once again for sharing this with us. We hope to see you again in the near future. Sincerelly, Rudin Ruslan General Manager

A modern Solo heritage in beauty style

TripAdvisor rating 5.0/5

susanajuwono Business - 23/12/2019 TripAdvisor review

The hotel is decorated with Surakarta heritage culture, thanks to preserve the traditional lifestyle in a modern way. Love the interiors where full of batik, puppet, and the colonial granit tile floor. The breakfast room is full of lokal cuisine, variety and drlicious !. You can meet "nasi ayam" gudeg and western food. Thanks to upgrade me to junior suites. And your staff are beautiful in traditional dress.

Dear Susanajuwono, Thank you for sharing your stay experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. We truly appreciate your splendid remarks following your stay at our hotel. See you again on many more occasions at The Royal Surakarta Heritage Solo - MGallery Hotel Collection. Sincerelly, Rudin Ruslan General Manager

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