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The Royal Surakarta Heritage - MGallery Collection 5 stars

Customer review rating 4.2/5 2,716 reviews

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The Royal Surakarta Heritage - MGallery Collection
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+ 22 Services

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • ADI SUMARMOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

The Royal Surakarta Heritage - MGallery Collection

Jl Slamet Riyadi No 6
57111 solo
indonesia

Tel: +62271666111

Fax: (+62)271666530

Check-in from 14h00

Check out up to 12h00

  • TIRTONADI : 

  • By plane

    ADI SUMARMO At 10km / 6.21 miles - Shuttle paying

  • By plane

    ADISUMARMO AIRPORT At 10km / 6.21 miles

  • By train

    BALAPAN STATION At 1.2km / 0.75 miles

  • By train

    SOLO BALAPAN At 2km / 1.24 miles

GPS :-7.571785, 110.828656

Our accommodation(s)

The Royal Surakarta Heritage is completed with 150 beautifully appointed rooms and are reflecting Javanese ambiance wrapped in modern facilities, enabling its occupant to enjoy of the local culture without losing the beauty of contemporary living. Designed to cater the needs of business and leisure travellers, all rooms are featured with a dedicated work area, in-room bars, satellite TV channel, free high speed Internet access, and premium coffee and tea-making facilities.

SUPERIOR ROOM,1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

EXECUTIVE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

EXECUTIVE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

SRIKANDI

Type of cuisine: International

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Lunch

10:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICATESSEN PASTRY AND LOUNGE

Non contractual photo

Offers many variants of cakes, pastry, bakery and sweet bread in the midst of intricate Javanese fine arts galore.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TIRTO TEDJO POOL BAR

Non contractual photo

Set next to a chic semi-outdoor pool, Tirto Tedjo Pool Bar is a pure haven for epicureans. Relax and rejuvenate with refreshing cocktails and exquisite light dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 494 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
The Royal Surakarta Heritage - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,716 reviews

tripadvisor

TripAdvisor Rating 4.0/5

843 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

well located, value for money

Customer review rating 4.5/5

R. ". S. Families - 01/03/2021 Confirmed reviews ALL

the hotel was very quiet in the weekend.. we hope, hotelier on Accor was strong and survive... it prove by their greeting, servicing, hospitality to us while stayed in Royal Surakarta on Feb 27-28. it was very nice experience for my family, we got junior suite, upgrade by FO staff. we hope, they change their bed (old bed was only 20cm thick), otherwise another hotel provide 35-40cm bed. Overall, the hotel was so nice...

Dear SR, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery Collection. It is very encouraging to hear that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay. Your comment regarding our bed will be our concern as we strive to continuously improve the quality of our product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regard, Toat Edi Wijaya General Manager

Best Stay

Customer review rating 4.5/5

T. S. Business - 01/03/2021 Confirmed reviews ALL

I loved to stay in royal surakarta heriatge hotel, and cant say more

Dear ST, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive great feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Well service

Customer review rating 4.0/5

C. Families - 24/02/2021 Confirmed reviews ALL

Nice Room and service with a good price.

Dear CC, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Unique Ambience

Customer review rating 3.5/5

Agustin Couples - 19/02/2021 Confirmed reviews ALL

I love the ambience. It is unique and intriguing as it reflects Indonesian arts and culture. The hotel is also well located , near to Kraton and pasar. Hotel room is comfortable but need to be maintained as there were water leaks in the bathroom. I requested for non smoking room but they gave me a smoking room instead. We could smell the leftover smell of smoke but couldnt change room so we asked for air freshener and was responded quickly. Overrall it is a good stay

Dear AFS, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Not so good experience. But good people

Customer review rating 3.0/5

X Couples - 14/02/2021 Confirmed reviews ALL

The Room Service can't understand English and often bring the wrong items. Then they won't fill the complementary items per two person. Filled only one person. After requesting only got the next set. The centralized AC is very poor and old system. Only one lift works for 9 floors. Breakfast is horrible. Crazy stuff they have. But the staffs are super friendly and trying their best. Really appreciate that.

Dear SM, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Pleasant stay

Customer review rating 4.0/5

Hiong Families - 01/02/2021 Confirmed reviews ALL

Hotel stay was pleasant in a central location.

Dear HTK, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. We are delighted to hear that you have a pleasant stay and like our strategic location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Huge improvement, excellent service

Customer review rating 5.0/5

B. H. Business - 15/01/2021 Confirmed reviews ALL

Has improved a lot since my last visit or my last complain. I enjoyed the whole journey.

Dear HB, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good service

Customer review rating 4.0/5

Aw Business - 12/01/2021 Confirmed reviews ALL

The room is wonderful, clean and comfy, services are good and the food is amazing

Dear AWM, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Well located

Customer review rating 3.5/5

Tarigan Families - 08/01/2021 Confirmed reviews ALL

Sorry to say but this hotel should be excluded from Mgallery as the room didn’t represent Mgallery at all. The main entrance at lobby was leaking during raining. I was staying at 9th fl, room was smelly and the shower hanger was broke (it‘s fixed after I reported to front desk). The breakfast taste good, and the location is good. Rate was so cheap (maybe because of pandemic). You should improve more.

Dear TM, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Well located indeed

Customer review rating 4.5/5

I. P. Solo - 07/01/2021 Confirmed reviews ALL

The host are friendly, the services were offered timely while the meal were good and relatively cheap

Dear PI, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Great place to stay

Customer review rating 4.0/5

P. Families - 07/01/2021 Confirmed reviews ALL

The room was spacious and well-appointed. Staff were friendly and helpful.

Dear PP, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I am delighted that our room accomodation meet your expectation. Concerning your WIFI experience which not meet your standard and expectation please allow me to apologize. My IT team will take an appropriate action to ensure this type of unpleasant experiences never happen in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Well located, tasty the food, good ambience

Customer review rating 4.5/5

K. N. Families - 06/01/2021 Confirmed reviews ALL

comfort, cool, homey, nice sleep

Dear NK,, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I am delighted that you enjoyed your stay and our food taste. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

very good location

Customer review rating 4.5/5

H. S. Families - 05/01/2021 Confirmed reviews ALL

hotel services was really exceptionally good. staff was very friendly and helpful.

Dear SH, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is very encouraging to hear that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Great stay

Customer review rating 4.5/5

M. R. Families - 04/01/2021 Confirmed reviews ALL

I'm having such a great time in The Royal Surakarta Heritage. The location of the hotel is superb because only walking distance to the klewer market and a lot of culinary places in Solo. The facilities of the hotel is great and I really enjoy with the fitness centre facilities.

Dear RM,, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. I am delighted that you enjoyed your stay, especially with strategic location of our hotel which has walking distance to the Klewer market and a lot of culinary places in Solo. I am glad that our fitness center facilities meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

well located and a good stay

Customer review rating 4.5/5

B. D. S. Families - 04/01/2021 Confirmed reviews ALL

I like the location of this hotel, which is right in the heart of Solo.

Dear DD, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I am delighted that you enjoyed your stay, especially strategic location of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Great location

Customer review rating 5.0/5

H. S. Families - 03/01/2021 Confirmed reviews ALL

Nice staff and nice traditional concept hotel

Dear SH, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. We are pleased to know that our standards of service, concept of the hotel interior and hospitality can meet you expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Superb interior

Customer review rating 4.5/5

M. C. P. Families - 03/01/2021 Confirmed reviews ALL

First i came in,my impression was surprised with the hotel interior. All Javanese design everywhere.

Dear CM, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I am delighted that you like our unique Javanese decoration. Concerning your WIFI experience which not meet your standard and expectation please allow me to apologize. My IT team will take an appropriate action to ensure this type of unpleasant experiences never happen in the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 4.5/5

Lucy Families - 01/01/2021 Confirmed reviews ALL

Good stay, clean, and feel safe while staying because the hotel really follows health protocols.

Dear LL, Thank you for choosing The Royal Surakarta Heritage Hotel and giving a good review of our hotel. We are very pleased to know that you enjoyed your stay with us. Thank you for your praise and recognition for clean and sanitized rooms with complete facilities and the standard health safety protocols that we continue to implement to ensure our guests are safe during their stay. We look forward to welcoming you back to our hotel on your next visit! Sincerely, Toat Edi Wijaya General Manager

The service not good. Staff not nice and not helpful

Customer review rating 1.5/5

R. S. Families - 31/12/2020 Confirmed reviews ALL

For hotel with international standards, the service is not good. When i came, there no security in the hotel, with the limited parking space area there’s no security to guide us where to park. I ordered cake and ask to brought it to my room, but it’s too long, until i call twice when came it delivered to my parents room and they said i need to pay for the spoon, without any confirmation. I called from my room and already inform my room number but no one take a note of it??!! I ask to borrow hotel spoon and plates to eat the cake, why you give me plastic spoon. Without any confirmation? If not understand why not call back to my room about this? So disappointed for international standard hotel.

Dear s. R., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback regarding the security and FB service is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

well located

Customer review rating 4.0/5

Can J. Friends - 31/12/2020 Confirmed reviews ALL

The building is old, the room is large enough. Nothing special and nothing to complain as well.

Dear CJ, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

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