The Royal Surakarta Heritage - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 805 reviews

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Description

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

Our accommodation(s)

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Hotel location

The Royal Surakarta Heritage - Handwritten Collection

Jl Slamet Riyadi No 6
57111 SOLO
Indonesia

GPS:-7.571785, 110.828656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SRIKANDI

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  805 reviews

TripAdvisor Rating  4.5/5  1,730 reviews

Customer review rating 4.5/5

Rinaldi W. Business - Confirmed reviews ALL

Comfortable,spacious room. Nice food and beverages.

Dear RW, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti Front Office Manager

Customer review rating 4.0/5

Elsya N. Families - Confirmed reviews ALL

I think you need to pay attention to dust, leaks and a bit of a smell when you first enter the room. the musty smell makes it uncomfortable

Dear EN, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Front Office Manager

Overall good, but needs renovation

TripAdvisor rating 3.0/5

Prinz_1080 TripAdvisor review

We are used to MGallery standards, and this hotel does not meet the generally high standard of this brand. The hotel is worn-out and needs a renovation in all areas. The staff was generally friendly. The food in the hotel restaurant was excellent.

Dear Prinz_1080, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Front Office Manager

Customer review rating 5.0/5

Meyta A. Couples - Confirmed reviews ALL

We knew we wouldn’t regret choosing your hotel to celebrate our 6th anniversary. Thank you for the lovely extra surprises—the cake and flowers—when I had only requested a surprise note. It truly meant a lot to us.

Dear MA , We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We are delighted that our surprises added to the joy of your anniversary celebration. It is always our goal to create memorable experiences for our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti Front Office Manager

Customer review rating 5.0/5

Yessy A. F. A. K. Couples - Confirmed reviews ALL

It’s 3rd time i came back to this hotel while in Solo and always satisfied. The last i got update room. But unfortunately when in going to extend was fully booked.

Dear YA, Thank you for your positive feedback and for choosing to return to The Royal Surakarta Heritage. We are pleased to know that you had a satisfactory experience during your stay. We apologize for the inconvenience regarding the room availability during your extension request. We are looking forward to welcome you again with another memorable moment. Best Regard, Dini Fitri Hastuti Front Office Manager

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Other web-users rate our hotel

  • 394 reviews 8.5/10 Location
  • 998 reviews 7.2/10 Room
  • 937 reviews 9.1/10 Service
  • 27 reviews 5.2/10 WiFi
  • 454 reviews 8.2/10 Vibe
  • 440 reviews 7.6/10 Cleanliness
  • 380 reviews 8.5/10 Breakfast
  • 119 reviews 8.9/10 Value

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