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The Royal Surakarta Heritage - MGallery Collection 5 stars

Customer review rating 4.2/5 2,863 reviews

ALLSAFE approved hotel

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The Royal Surakarta Heritage - MGallery Collection
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+ 21 Services

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • ADI SUMARMO Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

The Royal Surakarta Heritage - MGallery Collection

Jl Slamet Riyadi No 6
57111 solo
indonesia

Tel: +62271666111

Fax: (+62)271666530

Check-in from 14h00

Check out up to 12h00

  • TIRTONADI : 

  • By plane

    ADI SUMARMO At 10km / 6.21 miles - Shuttle paying

  • By plane

    ADISUMARMO AIRPORT At 10km / 6.21 miles

  • By train

    BALAPAN STATION At 1.2km / 0.75 miles

  • By train

    SOLO BALAPAN At 2km / 1.24 miles

GPS :-7.571785, 110.828656

Our accommodation(s)

The Royal Surakarta Heritage is completed with 150 beautifully appointed rooms and are reflecting Javanese ambiance wrapped in modern facilities, enabling its occupant to enjoy of the local culture without losing the beauty of contemporary living. Designed to cater the needs of business and leisure travellers, all rooms are featured with a dedicated work area, in-room bars, satellite TV channel, free high speed Internet access, and premium coffee and tea-making facilities.

Our restaurants and bars

SRIKANDI

Type of cuisine: International

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

DELICATESSEN PASTRY AND LOUNGE

Offers many variants of cakes, pastry, bakery and sweet bread in the midst of intricate Javanese fine arts galore.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
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  • Friday
  • Saturday
  • Sunday

TIRTO TEDJO POOL BAR

Set next to a chic semi-outdoor pool, Tirto Tedjo Pool Bar is a pure haven for epicureans. Relax and rejuvenate with refreshing cocktails and exquisite light dishes.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 494

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
The Royal Surakarta Heritage - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,863 reviews

TripAdvisor Rating 4.0/5

859 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice short stay

Customer review rating 4.5/5

D. Business - 20/09/2021 Confirmed reviews ALL

Nice stay just lacking power plug

Dear LD, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Friendly staff, luxury hotel & the location city centarl so easy to find

Customer review rating 4.5/5

Younita S. Families - 10/09/2021 Confirmed reviews ALL

We are enjoy & feel comfortable stay in the M Gallery surakarta herritage hotel

Dear YY, Thank you for choosing The Royal Surakarta Heritage Hotel and giving a good review of our hotel. It is very encouraging to hear that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay. We will share your review with the whole team. We are sure that this feedback will motivate all staff to continue to improve service quality. We look forward to welcoming you back to our hotel on your next visit! Warm regard, Toat Edi Wijaya General Manager

Well located. Nice staff. And Quick check in. Generous room upgrade.

Customer review rating 5.0/5

F. P. Families - 06/09/2021 Confirmed reviews ALL

Very Nice hotel Good health protocol And very Delicious food

Dear P. F, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I am happy to know that you have enjoyable stay at The Royal Surakarta Heritage. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Unique design, needs a little improvement

Customer review rating 4.0/5

Anonymous Friends - 05/09/2021 Confirmed reviews ALL

It was a pleasant stay, we were thrilled with the interior and the hospitality of the hotel staffs. However, navigating through the hotel corridor was a little confusing, I believe you need to put more sign to direct guests to their room. Since it can be a little creepy to walk alone, finding your room in narrow aisles with mirrors here and there.

Dear FF, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your advice regarding the signage in the hotel will be our concern and review. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 4.0/5

Davi F. N. Business - 27/08/2021 Confirmed reviews ALL

I stayed in comfort condition. Good staff serviced. Except in the gate there is no security to guide me during entry to the parking or anything. Beside that,need to keep price rate in around IDR 500.000 - 600.000 to catch the traveller with low budget

Dear DFN, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback regarding security availability and poor WIFI connection are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Well located,near with food centre.

Customer review rating 4.5/5

F. Solo - 26/08/2021 Confirmed reviews ALL

Friendly staff and fast check in. Staff very fast to send my food order to my room. But room a bit old. And bathroom maybe need to be pay attention when clean the bathroom. But i love the blackout curtain. Make my sleep more comfy. Maybe if i come again ald can serve buffet breakfast.. now still have to order ala carte. Thx u for ur hospitality

Dear WF, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I will share your comments regarding the bathroom cleanliness and breakfast service with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Spacious Rooms and Great Breakfast Choices ...

Customer review rating 4.0/5

R. A. D. Families - 22/08/2021 Confirmed reviews ALL

We stayed for two nights and were happy with it. The rooms were big and clean, and great selections of foods for breakfast. The staff was also helpful. I would give a higher score if the "genose" covid test can be done at the hotel so that we did not need to go to Novotel to do the test.

Dear DR, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. Regarding the genose we provide the facilities for Novotel, Ibis Styles and The Royal Surakarta Heritage with the same management and we also provide drop and pick up facilities for all guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Pleasant and memorable stay

Customer review rating 4.0/5

I. Solo - 16/08/2021 Confirmed reviews ALL

Pleasant and memorable stay. The hotel is beautifully decorated and furnished

Dear GI, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Wonderful stay

Customer review rating 4.5/5

U. E. Solo - 04/07/2021 Confirmed reviews ALL

Amazed with the hotel’s interior design! Warm welcome from the front office eventho i checked in around 4am. Worth the price also great location

Dear EU, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I am very pleased to now that you enjoy your stay with our prime location and traditional Javanese decoration. I will also share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Pretty nice stay

Customer review rating 3.5/5

R. Couples - 03/07/2021 Confirmed reviews ALL

The room was great! Spacy and comfortable. It's overall a good stay. The only thing that's bad is the air con. Its not cold enough for the entire room.

Dear CR, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. We are happy that you have a good stay at our spacious room. However, we are sorry that your experience regarding AC temperature did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Good breakfast, warm hospitality (some) but need room AC fixed

Customer review rating 4.0/5

M. A. Families - 02/07/2021 Confirmed reviews ALL

The first impression is a terrible welcome note by a terrible gate boy. Should I always bring my Vellfire and tuxedo to be welcomed? (maybe that's my bad use "saroong" and koyo "traditional remedies" to the top-class hotel), anyway, he is so not competent, slow response with underestimate eyes (no tip for you). The good thing is the front desk officers are absolutely responsive and full of a smile (two-thumbs up for PRO-level check-in). This warmth hospitality continues to the breakfast event the next day (besides their Ayam betutu is seriously mouthwatering - saluut to the chef) and ends up with an extremely polite young trolley boy during check out (tiny tip do no harm, good for them during a pandemic). The only minus of this hotel is just a tiny AC controller malfunction in our room feel like Songkran in Thailand. 5555 but we still get good sleep.

Dear AM, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Affordable Hotel

Customer review rating 5.0/5

C. Couples - 01/07/2021 Confirmed reviews ALL

The location was very nice at the city center Price was affordable and the room was comfy and spacious

Dear HC, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I am very happy that our facilities and location meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

well located

Customer review rating 4.0/5

V. Families - 30/06/2021 Confirmed reviews ALL

good services, the staffs V. helpfull and friendly

Best value hotel

Customer review rating 4.0/5

Lia Families - 24/06/2021 Confirmed reviews ALL

Nice short stay at the best located, and value for money hotel

Dear NCC, Thank you for taking you time to provide this review, and it was a pleasure to have you stay with us in Solo. I am delighted that you enjoyed your stay, especially strategic location of our hotel. We look forward to welcoming you back in the near future, and we wish you safe onwards travels. Sincerely, Toat Edi Wijaya General Manager

Well located

Customer review rating 3.0/5

Anonymous Business - 20/06/2021 Confirmed reviews ALL

The location was the only good thing about my stay. The room was very small, we stayed in room 528 which, according to the floor map, was one of the smallest rooms on that floor along with room 529. I was not sure if the other bigger rooms were also supposed to be the premier king room. The room was quite dirty with so many ants on the furniture. I tried to spray some repellents, but they kept coming back. The shower was quite old and rusty, and the tub was not draining well. Food were so average and nothing special.

Dear DA, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Good location and ambience

Customer review rating 3.0/5

W. Business - 17/06/2021 Confirmed reviews ALL

Location good : breakfast Not delicious.... Must improve room:..

Dear W, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Heritage Hotel

TripAdvisor rating 5.0/5

pengelanaj 27/12/2020 TripAdvisor review

Stayed in this hotel gave an unique Solo experiences. The location is walking distance from Solo Keraton. The front office and restaurant staff are very kind and helpful. Breakfast quality is perfect. Some improvement can be made in the cleanliness. This hotel is full with antique which is need more effort to maintain the cleanliness. Room cleanliness also need some improvement, for example: below the bed you can see some dust. The tile in bath room shower also need to be brushed. But I love this hotel and definitely will stay here in my next Solo visit.

Cultural site

TripAdvisor rating 4.0/5

Min202020 04/11/2020 TripAdvisor review

The hotel is filled with cultural tidbits. The staff is knowledgeable when asked by our kids about the characters and items found. They have on site batik making shop, traditional musical instruments as well. Breakfast buffet is on limited time slots and must tsvp beforehand. However the food wasnt reflective of the 5 stars hotel this place is. Check in and out was a breeze. Safety protocol observed.

Felt welcome as accor plus

TripAdvisor rating 4.0/5

b0b8081 03/11/2020 TripAdvisor review

We got our rooms were free upgraded for requesting a connecting rooms. The great hotel location, unique rooms design, and we got the 50% off plus free breakfast room rate for sure we will be back here

Good hotel

TripAdvisor rating 5.0/5

WiwiLeung Family - 26/12/2019 TripAdvisor review

It is an authentic Javanese hotel, with full decoration in everywhere of the hotel. The room is very big, so is the bed. But the light is srill bright which I prefer than most authentic hotel comes with dim lighting. The location is very strategic in the main street of Solo. If you drive please be aware that the parking lot is very limited.

Dear WiwiLeung, Thank you for staying with us. We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. Regarding the limited parking lot, we provide free valet service for our guest. Thank you once again for sharing this with us. We hope to see you again in the near future. Sincerelly, Rudin Ruslan General Manager

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