The Royal Surakarta Heritage - MGallery Collection 5 stars

normally

Nice room

Everything was nice but i think you should improve on toilet fittings as it’s too old and some vegetarian food at the breakfast knwilgly all type must be visiting you Hotel !! Rest all was perfect

Comfy room and amazing ethnic ornament make different experience

Great staff, very helpful with client needs, thanks

Clean, hospitality, good location, safety

I went there at 9 PM but the room key didn't work. I asked for room changes. But then they gave me smaller and different type like only bed and TV without any other furniture. It made me really upset and asked the same room category as I saw earlier. It made me waiting longer like I got to my room almost at 10 PM. The latest room toilet seat was not fit for the toilet, so it wasn't fixed properly. The bed too hard and pillow not comfortable.

So far, this is the first hotel with traditional heritage in java. Nice hotel, located, rate and bed room, hotel recommended to stay in Solo

The hotel is located in a city center. Very near to the Pasar Gede ( i went there and had 'jajan pasar' for breakfast), Balaikota (spacious outdoor space), Alun-alun and Pasar Klewer (if you want to buy some batik or looking for the famous Tengkleng). It was nice strolling around the hotel in the morning. The room is spacious. I like that it does not use carpet. The bathroom is good, but it only has a bathtub and no shower room.

The hotel near from central of Solo. Service is Ok but AC condition very bad (very hot)

Near shopping centre, alot of street food nice

There was an unpleasent situation when I do the check in, my spouse did the booking for me, using her credit card for the payment, but when I do the check at the reception, they seems not confident to process the cehck in, even after I show them the booking screen from my phone and they said that the credit card is only for booking not the payment, so I even need to call my spouse to convince them to use thar credit card so I wont have a double payment. Also when I asked to extend I'm not able to do that the reason is they said there is a Air Conditioner maintenance, I'm not sure on this since I think if there is an AC maintenance your property can just choose a room which wont have that maintenance schedule.

I spent two nights here with my husband. The hospitality is very warm, secure and according to health protocol. Located well in the center of the city. Furniture are so nice, so strong of Javanese cultural. But some parts were broken. The food was okay, but not that delicious. The price was so great for Executive room and all its benefit. Buffet package/ iftar was more delicious than the breakfast menu. Sadly we couldn’t have buffet for breakfast. The Aircond in my room was not that cold. Please fix it. And the wake up call was so annoying. I told the staff not to call for wake up / sahur. But still rang.

Stayed in this hotel gave an unique Solo experiences. The location is walking distance from Solo Keraton. The front office and restaurant staff are very kind and helpful. Breakfast quality is perfect. Some improvement can be made in the cleanliness. This hotel is full with antique which is need more effort to maintain the cleanliness. Room cleanliness also need some improvement, for example: below the bed you can see some dust. The tile in bath room shower also need to be brushed. But I love this hotel and definitely will stay here in my next Solo visit.

The hotel is filled with cultural tidbits. The staff is knowledgeable when asked by our kids about the characters and items found. They have on site batik making shop, traditional musical instruments as well. Breakfast buffet is on limited time slots and must tsvp beforehand. However the food wasnt reflective of the 5 stars hotel this place is. Check in and out was a breeze. Safety protocol observed.