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The Royal Surakarta Heritage - MGallery Collection 5 stars

Customer review rating 4.2/5 2,619 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Royal Surakarta Heritage - MGallery Collection
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+ 22 Services
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Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • ADI SUMARMOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

The Royal Surakarta Heritage - MGallery Collection

Jl Slamet Riyadi No 6
57111
solo
indonesia

Tel: +62271666111

Fax: (+62)271666530

Check-in from 14h00

Check out up to 12h00

  • TIRTONADI : 

  • By plane

    ADI SUMARMO At 10km / 6.21 miles - Shuttle paying

  • By plane

    ADISUMARMO AIRPORT At 10km / 6.21 miles

  • By train

    BALAPAN STATION At 1.2km / 0.75 miles

  • By train

    SOLO BALAPAN At 2km / 1.24 miles

GPS :-7.571785, 110.828656

Our accommodation(s)

The Royal Surakarta Heritage is completed with 150 beautifully appointed rooms and are reflecting Javanese ambiance wrapped in modern facilities, enabling its occupant to enjoy of the local culture without losing the beauty of contemporary living. Designed to cater the needs of business and leisure travellers, all rooms are featured with a dedicated work area, in-room bars, satellite TV channel, free high speed Internet access, and premium coffee and tea-making facilities.

SUPERIOR ROOM,1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

EXECUTIVE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

EXECUTIVE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

SRIKANDI

Type of cuisine: International

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Lunch

10:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICATESSEN PASTRY AND LOUNGE

Non contractual photo

Offers many variants of cakes, pastry, bakery and sweet bread in the midst of intricate Javanese fine arts galore.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TIRTO TEDJO POOL BAR

Non contractual photo

Set next to a chic semi-outdoor pool, Tirto Tedjo Pool Bar is a pure haven for epicureans. Relax and rejuvenate with refreshing cocktails and exquisite light dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 494 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
The Royal Surakarta Heritage - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,619 reviews

tripadvisor

TripAdvisor Rating 4.0/5

838 reviews

Great location, with "hard" matress

Customer review rating 4.2/5

B. Y. Solo - 22/11/2020 Confirmed reviews ALL

It is positioned in a great location, with great interior, however some goods are not located in a proper way and the matress is not comfort at all during my sleeep

Dear YB, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

good enough

Customer review rating 4.2/5

Chandra Business - 16/11/2020 Confirmed reviews ALL

The room was okay, taste and food condiment still need improvement

Dear CINP, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Nice ambience with strategic location

Customer review rating 4.2/5

R. F. Families - 11/11/2020 Confirmed reviews ALL

Very good place to stay, unique with the heritage ambience, good and vary breakfast - just need to be improve in the mattress. We get room with thin mattress (assuming old mattress already), so we can sense the iron mattress frame. But the Manager was so helpful, he moved us to the better bedroom on the following day.

Dear FRF, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

nice experience

Customer review rating 4.2/5

A. M. G. Families - 07/11/2020 Confirmed reviews ALL

staying at the royal hotel solo was a very pleasant and unforgettable experience

Dear MA, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good facilities and services. Good stay

Customer review rating 4.2/5

F. Families - 07/11/2020 Confirmed reviews ALL

Friendly and good services, great facilites, nice room and nice interior of javanese vibes

Dear FF, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Excellent stay

Customer review rating 4.2/5

S. Couples - 06/11/2020 Confirmed reviews ALL

I had a good stay in this hotel, interior decoration is superb, service and breakfast was excellent. The only thing were: air conditioning wasnt cold enough, I was staying in junior suite room and felt too hot at night and I felt the room was a bit too dark, more lighting would make the whole experience much better.

very well located

Customer review rating 4.2/5

Dr B. P. P. Business - 06/11/2020 Confirmed reviews ALL

The process of check in and out is very fast.The Hospitality is good.

Dear PB We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 4.2/5

Anonymous Families - 06/11/2020 Confirmed reviews ALL

Our 2 nights stay was good overall but the room could be cleaner if the cleaning staffs pay more attention around room corners. Because i still found a few orange seeds in the corner near the bed and behind the door when i just entered the room. Breakfast was nice.

Dear WSR, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Good Stay

Customer review rating 4.2/5

Dian P. Families - 04/11/2020 Confirmed reviews ALL

Very comfortable and clean

well located

Customer review rating 4.2/5

A. T. Solo - 04/11/2020 Confirmed reviews ALL

its my first time in this hotel . waow very beautifull hotel with the grand Java style lobby. nice for foto. very friendly staff. thankyou for upgrading my room. easy to go to every market. antik market . near ke palace. near by ice cream house Tentrem. the hotel resto has many yummi food. . Fantastis moment .. nextyime Im in Solo.. this is the hotel Im going to stay.. thankyou pak Lucky.. thankyou mbak Wulan.. salam.. A.

Cultural site

TripAdvisor rating 4.0/5

Min202020 04/11/2020 TripAdvisor review

The hotel is filled with cultural tidbits. The staff is knowledgeable when asked by our kids about the characters and items found. They have on site batik making shop, traditional musical instruments as well. Breakfast buffet is on limited time slots and must tsvp beforehand. However the food wasnt reflective of the 5 stars hotel this place is. Check in and out was a breeze. Safety protocol observed.

good

Customer review rating 4.2/5

S. Families - 03/11/2020 Confirmed reviews ALL

good location, but less parking space

Felt welcome as accor plus

TripAdvisor rating 4.0/5

b0b8081 03/11/2020 TripAdvisor review

We got our rooms were free upgraded for requesting a connecting rooms. The great hotel location, unique rooms design, and we got the 50% off plus free breakfast room rate for sure we will be back here

Well located

Customer review rating 4.2/5

Kiky A. Couples - 01/11/2020 Confirmed reviews ALL

Over all is good...but the breakfast menu is le varied. And the taste of food isn't good

Dear HKA, Thank you for taking the time to share your experience at The Royal Surakarta Heritage At The Royal Surakarta Heritage, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Good but could be better

Customer review rating 4.2/5

C. Couples - 01/11/2020 Confirmed reviews ALL

Lift is old and need to be fixed since the floor of lift and the hall is not fit Location is good and check in check out process was smooth for me The parking area is limited Bathroom cleanliness could be better and i think the room need a restoration Anw, I dont find it is bad either so I was quite satisfied even tho minor flaws could be diminished

Dear SC, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Poor room service and room quality

Customer review rating 4.2/5

Galih R. P. Couples - 01/11/2020 Confirmed reviews ALL

Great and fast process at front desk while maintaining covid protocol. We drive more than 5 hours from Jakarta expecting to dine in with room services. what come surprise is the food quality, very dreadful. Its like frozen food just being warmed and wrap with plastics. With the price that you offer i felt ridiculous. As for room quality, we are staying at M Gallery from accor brand. Was expecting great finishing of the furniture and room experience. Yet some of the finished material near tea counter just made of cheap plywood, was expecting more than that. Hope with this experience M gallery Solo could up their quality and experience after this covid time. Thank you

Dear PGR, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At The Royal Surakarta Heritage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Horibble stay

Customer review rating 4.2/5

Anonymous Families - 31/10/2020 Confirmed reviews ALL

While check in , the porter wasn’t nice and didnt do his job properly .The bed was uncomfortable, i couldnt sleep properly and feel itchy. In the bathroom, the shower on the bathub was licking, and the water goes everywhere. The shower was not clean. I thought i got a nice room, coz the front office said that i got un upgrade room to the executive room, but it was really horible room. I stayed at room 706. I wont stay back to the surakarta heritage anymore. It not suppose to be 5 star hotel.

Dear L. Gunawan Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage. W that your experience did not meet your expectations, please allow me to express my sincerest apologies. At The Royal Surakarta Heritage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Excellent Stay

Customer review rating 4.2/5

T. S. Business - 15/10/2020 Confirmed reviews ALL

This is the one of my favorite hotel, with the culture heritage of Java and Indonesia design, location, the staff member, room, food, etc.

Realy Heritage nuanced

Customer review rating 4.2/5

S. B. Families - 15/10/2020 Confirmed reviews ALL

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Second time stay

Customer review rating 4.2/5

Kuang E. L. Business - 11/10/2020 Confirmed reviews ALL

Firstly, my family name: L., first name : Kuang En. This is my second time staying in this hotel. My first time stay was during holiday and was excellent. But this time a bit disappointing. The shower set could not stay in place. The condition was run down compare to my first time stay. Breakfast was not as good as before. But the staff are still very friendly. I tried to book via MGallery but I can not find the menu to put "2 person", this small thing but annoying. Considering accor is a big name but the website is NOT USER FRIENDLY. So finally I called the hotel directly and made the booking.

Dear Mr. Kuang En L., Thank you for taking the time to share your recent feedback with us. It is regretful to hear that you had an unpleasant experiences during your stay. Allow me to express my sincere regret and apologies as I am distressed that we fell short of your expectations. We have shared your feedback and delivered a strong message to department head concerned to take an appropriate action to eliminate any technical problem that might happen in the room. In addition, we have finalized refreshing our breakfast menu to ensure the quality and varieties of the menus meet the customer’s expectation. Our commitment is guest satisfaction and we do hope that we will have another chance to please your needs and create better memories at The Royal Surakarta Heritage Solo. Warm regards, Toat Edi Wijaya General Manager

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