The Royal Surakarta Heritage - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 867 reviews

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Description

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

Our accommodation(s)

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Hotel location

The Royal Surakarta Heritage - Handwritten Collection

Jl Slamet Riyadi No 6
57111 SOLO
Indonesia

GPS:-7.571785, 110.828656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SRIKANDI

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  867 reviews

TripAdvisor Rating  4.5/5  1,528 reviews

Certificate of excellence 2023

recommended hotel

Customer review rating 4.5/5

Yoh M. Friends - Confirmed reviews ALL

strategic location, rooms are spacious and clean, good breakfast. note: for room service who refused to provide refills of drinking water to one of our group on the day we checked out (even though he/she finally gave it after a bit of arguing) is a note to pay attention to.

Dear Ibu.WIEWIK M., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama General Manager

Nice ambience, well located, friendly staff & excellent service.

Customer review rating 4.0/5

Dianing Friends - Confirmed reviews ALL

This was my first time staying here. It's not a new hotel but it turned out to be very well maintained. When I entered the lobby and room, I smelled a pleasant aroma. Since I'm allergic to dust, during my stay here I didn't feel my allergies appear once. This means that this hotel maintains cleanliness well. The location is comfortable. The atmosphere is very thick with Javanese customs. There was a little unpleasant thing at breakfast. One of the staff was unfriendly and even tended to be curt (mannerless). We had breakfast twice and we also felt that way. Frankly, this reduced the comfort rating of this hotel. Hopefully that staff will pay attention to friendliness. Overall, except for the rude staff in the breakfast area, we enjoyed our stay at this hotel and would recommend it to our friends.

Dear Mrs. DIANING N., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama General Manager

good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

I arrived 2 hours early than normal check in time, after waiting for an hours the room was ready and receptionist allowed us to go to the room. We requested the receptionist for next day breakfast to ne take away because we need to go out hotel 5.30 early morning. She agreed and she called the restourant staff for ordering the breakfast and restourant staff promised the breakfast will be ready on 5 am on the receptionist desk.Next day morning we went to receptionist desk at 5.15 am but we found nothing. The staff said no any information about it.Finnaly we got the take away breakfast food "ala kadar nya" after waiting for 20 minutes going up and down to collect it and getting little late for going out.Really surprising our simple special request never been noted.Overall we are happy when staying at the Royal heritage Solo.

Dear mr.SUYANTO P., Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama General Manager

Good stay

Customer review rating 5.0/5

Shirley Couples - Confirmed reviews ALL

It was a great stay at The Royal Surakarta hotel. I used to stay in this hotel and always satisfied. Breakfast was magnificent with lots of varieties option. Check in was fast and easy and welcoming staff.

Dear Mrs.SHIRLEY S., We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama General Manager

Good for business or vacation

TripAdvisor rating 5.0/5

ginartoarif TripAdvisor review

I am stay for business trip, room is okey. food is okey. vibes of java all around hotel. like the name is heritage of java showing in here. All is okey, good for business or vacation... hopefully can repeat with family in this hotel. keep improve.

Bapak/Ibu yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di The Royal Surakarta Heritage - Handwritten Collection. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa perihal ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami,

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Other web-users rate our hotel

  • 422 reviews 8.3/10 Location
  • 1,048 reviews 7.3/10 Room
  • 976 reviews 9.2/10 Service
  • 22 reviews 5.2/10 WiFi
  • 447 reviews 7.4/10 Cleanliness
  • 439 reviews 8.1/10 Vibe
  • 394 reviews 8.6/10 Breakfast
  • 148 reviews 8.8/10 Value

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