The Royal Surakarta Heritage - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 875 reviews

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Description

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

Our accommodation(s)

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Hotel location

The Royal Surakarta Heritage - Handwritten Collection

Jl Slamet Riyadi No 6
57111 SOLO
Indonesia

GPS:-7.571785, 110.828656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SRIKANDI

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  875 reviews

TripAdvisor Rating  4.5/5  1,732 reviews

Customer review rating 3.5/5

Rizmie A. Families - Confirmed reviews ALL

The hotel is in an ideal location. Has great ambiance and class but WC’s (stayed in room 605) definitely needs upgrading. Old style bath tub caused issues for elderly folks. A walk-in shower will do wonders. Further more, bed linen and bath towels need to be replaced as once latter used, gave a musky smell. Hope this gets sorted quickly as it’s a great hotel!!!

Dear RA, Thank you for your feedback regarding your recent stay with The Royal Surakarta Heritage. We are pleased to know that you appreciated our location and ambiance. However, we acknowledge your concerns regarding the bathroom facilities and the condition of the bed linen and towels. Your comments are valuable to us, and we will take them into consideration as part of our ongoing review of our services and amenities. We appreciate your support and hope to welcome you back in the future. Best Regard, Dini Fitri Hastuti Front Office Manager

Customer review rating 3.0/5

Paulino S. Solo - Confirmed reviews ALL

Chose this property as it’s managed by Accor grp and I did have high expectation on it. Room is descent, but air con seems does not really work.

Dear PS, Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments on our unique decoration. However, I am sorry to hear that you experienced issues with the air conditioning in your room. Your concerns are important to us. Sincerely, Dini Fitri Hastuti Front Office Manager

Customer review rating 5.0/5

Soegiarto H. Couples - Confirmed reviews ALL

The staff at the hotel are very friendly and helpfull, room is very clean , well managed.

Dear SH, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you appreciated our location, cleanliness, and the friendliness of our staff. Your feedback is invaluable, and we look forward to welcoming you back in the future. Warm Regard, Dini Fitri Hastuti Front Office Manager

Customer review rating 4.5/5

Rinna Friends - Confirmed reviews ALL

This time I travel with my friends, we only stayed for 2 nights. Overall our stay was nice and enjoyable. Hotel location is very nice n strategic, we can go to Pasar Gede by walking, we even went there every morning :)) and also we got experience the Car Free Day in front of hotel, its such a nice moments. Hotel staffs especially front office are very nice and helpful

Dear R , We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti Front Office Manager

Customer review rating 3.5/5

Micah A. Families - Confirmed reviews ALL

Location and staff were treated but I think the facilities have left a lot to be desired. Aircon wasn’t cold at all no matter how low you put the temperature to. Seems like a recurring thing as the lobby and corridors weren’t cool either. The pillows and towels had a very funky and musty smell. Please change your laundry contractor or detergent. Was quite disappointed after having such great expectations of your hotel.

Dear MA, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Front Office Manager

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Other web-users rate our hotel

  • 422 reviews 8.4/10 Location
  • 1,047 reviews 7.1/10 Room
  • 932 reviews 9.1/10 Service
  • 26 reviews 5.7/10 WiFi
  • 458 reviews 8.1/10 Vibe
  • 444 reviews 7.6/10 Cleanliness
  • 397 reviews 8.4/10 Breakfast
  • 83 reviews 6.4/10 Pool

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