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The Royal Surakarta Heritage - MGallery Collection 5 stars

Customer review rating 4.2/5 2,819 reviews

ALLSAFE approved hotel

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The Royal Surakarta Heritage - MGallery Collection
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+ 8 Services

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • ADI SUMARMO Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

The Royal Surakarta Heritage - MGallery Collection

Jl Slamet Riyadi No 6
57111 solo
indonesia

Tel: +62271666111

Fax: (+62)271666530

Check-in from 14h00

Check out up to 12h00

  • TIRTONADI : 

  • By plane

    ADI SUMARMO At 10km / 6.21 miles - Shuttle paying

  • By plane

    ADISUMARMO AIRPORT At 10km / 6.21 miles

  • By train

    BALAPAN STATION At 1.2km / 0.75 miles

  • By train

    SOLO BALAPAN At 2km / 1.24 miles

GPS :-7.571785, 110.828656

Our accommodation(s)

The Royal Surakarta Heritage is completed with 150 beautifully appointed rooms and are reflecting Javanese ambiance wrapped in modern facilities, enabling its occupant to enjoy of the local culture without losing the beauty of contemporary living. Designed to cater the needs of business and leisure travellers, all rooms are featured with a dedicated work area, in-room bars, satellite TV channel, free high speed Internet access, and premium coffee and tea-making facilities.

SUPERIOR ROOM,1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

EXECUTIVE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

EXECUTIVE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

SRIKANDI

Type of cuisine: International

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

DELICATESSEN PASTRY AND LOUNGE

Offers many variants of cakes, pastry, bakery and sweet bread in the midst of intricate Javanese fine arts galore.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

TIRTO TEDJO POOL BAR

Set next to a chic semi-outdoor pool, Tirto Tedjo Pool Bar is a pure haven for epicureans. Relax and rejuvenate with refreshing cocktails and exquisite light dishes.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 494

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
The Royal Surakarta Heritage - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,819 reviews

tripadvisor

TripAdvisor Rating 4.0/5

855 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location and ambience

Customer review rating 3.0/5

W. Business - 17/06/2021 Confirmed reviews ALL

Location good : breakfast Not delicious.... Must improve room:..

Dear W, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

The "Good Vibes Hotel"

Customer review rating 4.0/5

V. K. Business - 16/06/2021 Confirmed reviews ALL

This place had well issued the Javanese hospitality beyond expectations. Well decorated, great menu for breakfast, comfortable bed, located in the heart of the city. Quite placed to stay. Thank you.

Dear KV, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Well located

Customer review rating 4.5/5

Dono Business - 14/06/2021 Confirmed reviews ALL

The service is excellent

Dear A, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is very encouraging to hear that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay, “very javanese” ambience

Customer review rating 4.5/5

D. Solo - 12/06/2021 Confirmed reviews ALL

It was my 2nd time for staying at Royal Surakarta Heritage Hotel. In the city center I can say this hotel is the best star hotel.

Dear AN, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Comfortable

Customer review rating 4.5/5

Dasa Friends - 11/06/2021 Confirmed reviews ALL

Awesome....

Dear PND, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 4.0/5

S. Families - 09/06/2021 Confirmed reviews ALL

normally

Dear VS, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 3.5/5

I. Families - 06/06/2021 Confirmed reviews ALL

Nice room

Dear CI, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. We do apologize that some of our product and facilities did not meet your expectation during your visit this time. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

it’s was Fine

Customer review rating 3.5/5

S. K. Business - 04/06/2021 Confirmed reviews ALL

Everything was nice but i think you should improve on toilet fittings as it’s too old and some vegetarian food at the breakfast knwilgly all type must be visiting you Hotel !! Rest all was perfect

Dear S/S, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the toilet fitting and vegetarian menu will be our concern to be improved. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Strategic location, many places can reach easily from the hotel to enjoy Solo.

Customer review rating 4.0/5

Alfi Couples - 03/06/2021 Confirmed reviews ALL

Comfy room and amazing ethnic ornament make different experience

Dear AF, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. We are very happy to hear that you have enjoyable stay with us and like our strategic location and ethnic hotel interior. Your comment regarding food and the WIFI speed of connection will be our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 5.0/5

Bayu Families - 03/06/2021 Confirmed reviews ALL

Great staff, very helpful with client needs, thanks

Dear BA, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 4.5/5

E. Families - 03/06/2021 Confirmed reviews ALL

Clean, hospitality, good location, safety

Dear E, Thank you for choosing The Royal Surakarta Heritage Hotel and giving a good review of our hotel. It is very encouraging to hear that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay. Thank you for your recognition for clean and sanitized rooms with complete facilities and the standard health safety protocols that we continue to implement to ensure our guests are safe during their stay. We look forward to welcoming you back to our hotel on your next visit! Warm regard, Toat Edi Wijaya General Manager

Need renovation

Customer review rating 3.0/5

H. Solo - 31/05/2021 Confirmed reviews ALL

I went there at 9 PM but the room key didn't work. I asked for room changes. But then they gave me smaller and different type like only bed and TV without any other furniture. It made me really upset and asked the same room category as I saw earlier. It made me waiting longer like I got to my room almost at 10 PM. The latest room toilet seat was not fit for the toilet, so it wasn't fixed properly. The bed too hard and pillow not comfortable.

Dear SH, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Well located, nice hotel to stay during business trip

Customer review rating 4.5/5

I. F. Business - 31/05/2021 Confirmed reviews ALL

So far, this is the first hotel with traditional heritage in java. Nice hotel, located, rate and bed room, hotel recommended to stay in Solo

Dear FI, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Great location and service

Customer review rating 4.5/5

Bientang Families - 30/05/2021 Confirmed reviews ALL

The hotel is located in a city center. Very near to the Pasar Gede ( i went there and had 'jajan pasar' for breakfast), Balaikota (spacious outdoor space), Alun-alun and Pasar Klewer (if you want to buy some batik or looking for the famous Tengkleng). It was nice strolling around the hotel in the morning. The room is spacious. I like that it does not use carpet. The bathroom is good, but it only has a bathtub and no shower room.

Dear BAA, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. We are very happy to know that you had enjoyable stay with us and happy with our premier location. We have several rooms types which has separate bathtub and shower room, please do not hesitate to contact us should you need further room arrangement in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Well Located but AC very bad condition

Customer review rating 3.5/5

Rino Families - 29/05/2021 Confirmed reviews ALL

The hotel near from central of Solo. Service is Ok but AC condition very bad (very hot)

Dear DZR, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo. We regret to learn that you had experienced a situation where we failed to deliver our standard services. Please accept our most sincere apologies. We have shared your feedback regarding AC with our team for immediate improvement and take necessary action to avoid any re occurrence in the future. Again, thank you for sharing your experience. We will do our utmost to make your next stay better than the previous one. I look forward to welcoming you back to Solo in the near future. Sincerely, Toat Edi Wijaya General Manager

Well located

Customer review rating 4.0/5

D. Families - 28/05/2021 Confirmed reviews ALL

Near shopping centre, alot of street food nice

Dear KD, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Very good location, at the center of the city

Customer review rating 3.5/5

Daniel A. Solo - 14/05/2021 Confirmed reviews ALL

There was an unpleasent situation when I do the check in, my spouse did the booking for me, using her credit card for the payment, but when I do the check at the reception, they seems not confident to process the cehck in, even after I show them the booking screen from my phone and they said that the credit card is only for booking not the payment, so I even need to call my spouse to convince them to use thar credit card so I wont have a double payment. Also when I asked to extend I'm not able to do that the reason is they said there is a Air Conditioner maintenance, I'm not sure on this since I think if there is an AC maintenance your property can just choose a room which wont have that maintenance schedule.

Dear FR, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations. We do apologized we could not extend your reservation due to Air Conditioner maintenance which impacted to all hotel area since we are using central system. Your feedback regarding the payment system has been delivered to department head concerned to take an appropriate action to ensure this type of unpleasant experiences never happen in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Great for honeymoon

Customer review rating 4.0/5

Fira Couples - 05/05/2021 Confirmed reviews ALL

I spent two nights here with my husband. The hospitality is very warm, secure and according to health protocol. Located well in the center of the city. Furniture are so nice, so strong of Javanese cultural. But some parts were broken. The food was okay, but not that delicious. The price was so great for Executive room and all its benefit. Buffet package/ iftar was more delicious than the breakfast menu. Sadly we couldn’t have buffet for breakfast. The Aircond in my room was not that cold. Please fix it. And the wake up call was so annoying. I told the staff not to call for wake up / sahur. But still rang.

Dear RI, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive good feedback for our standards of service, hospitality and our health protocol standard. However, It is regretful to hear that you had an unpleasant experiences during your stay. Allow me to express my sincere regret and apologies as I am distressed that we fell short of your expectations. We have shared your feedback and delivered a strong message to department head concerned to take an appropriate action to ensure this type of unpleasant experiences never happen in the future. Our commitment is guest satisfaction and we do hope that we will have another chance to please your needs and create better memories at The Royal Surakarta Heritage Solo Sincerely, Toat Edi Wijaya General Manager

Heritage Hotel

TripAdvisor rating 5.0/5

pengelanaj 27/12/2020 TripAdvisor review

Stayed in this hotel gave an unique Solo experiences. The location is walking distance from Solo Keraton. The front office and restaurant staff are very kind and helpful. Breakfast quality is perfect. Some improvement can be made in the cleanliness. This hotel is full with antique which is need more effort to maintain the cleanliness. Room cleanliness also need some improvement, for example: below the bed you can see some dust. The tile in bath room shower also need to be brushed. But I love this hotel and definitely will stay here in my next Solo visit.

Cultural site

TripAdvisor rating 4.0/5

Min202020 04/11/2020 TripAdvisor review

The hotel is filled with cultural tidbits. The staff is knowledgeable when asked by our kids about the characters and items found. They have on site batik making shop, traditional musical instruments as well. Breakfast buffet is on limited time slots and must tsvp beforehand. However the food wasnt reflective of the 5 stars hotel this place is. Check in and out was a breeze. Safety protocol observed.

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