Dear Khun Kunyanut, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated the cleanliness of our hotel and the warm, attentive service provided by our breakfast team. Your kind compliments are truly appreciated and will be shared with our team. At the same time, we sincerely apologize for the various inconveniences you experienced, particularly the elevator issues, noise disturbances, and maintenance concerns in your room. We also regret that the bathroom facilities, food quality, and assistance at the hotel entrance did not meet your expectations. We recognize the importance of providing a comfortable and well-maintained environment, along with attentive service throughout our guests' stay. Please be assured that we have taken note of your concerns and will address them with the relevant departments to identify areas for improvement. We also appreciate your comments regarding transportation and the waiting time for taxis. Thank you once again for your valuable feedback. We sincerely regret that your overall experience did not fully meet your expectations and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. O., Thank you very much for your wonderful review and perfect rating! We are truly delighted to hear that you had such a comfortable and enjoyable stay at TRIBE Living Bangkok Sukhumvit 39. It is especially heartwarming to know that the friendliness and warm smiles of our team helped make your mornings brighter. Your kind words mean a great deal to us, as creating a welcoming atmosphere is something we genuinely value. We are also pleased that you enjoyed our spacious rooms, comfortable beds, and complimentary hourly shuttle service. Your compliments regarding the daily housekeeping service are sincerely appreciated and will certainly be shared with our Housekeeping team. We also appreciate your honest feedback regarding the bathroom size. While our rooms feature a modern, compact bathroom design, we understand that individual preferences and comfort expectations may vary. Thank you once again for recognizing the efforts of our team. We look forward to welcoming you back for another wonderful stay in Bangkok. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Mr. G., Thank you very much for taking the time to share your feedback regarding your recent stay at TRIBE Living Bangkok Sukhumvit 39. We are delighted to hear that you enjoyed our comfortable rooms, modern interior design, and overall experience at our hotel. Regarding the elevator waiting time, we sincerely apologize for the inconvenience you experienced, particularly during busy periods. We would also like to share that an additional elevator is available in the inner area of the building, which guests may use as an alternative. Directional signage has been placed near the main elevators to help guests locate this option and reduce waiting times. We appreciate your feedback, as it also reminds us of the importance of ensuring that this information is clearly communicated to our guests. Thank you once again for choosing TRIBE Living Bangkok Sukhumvit 39. We truly appreciate your kind comments and look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Mr. A. A., Thank you very much for your wonderful review and perfect rating! We are truly delighted to hear that your stay at TRIBE Living Bangkok Sukhumvit 39 exceeded your expectations. Knowing that you appreciated our modern rooms, hotel facilities, and breakfast selection is especially rewarding. We are also pleased that you found your experience to be excellent value for money. Providing our guests with a comfortable, stylish, and enjoyable stay at great value is something we always strive for. Your kind feedback means a great deal to our entire team and encourages us to continue delivering memorable experiences. Thank you once again for choosing TRIBE Living Bangkok Sukhumvit 39. We look forward to welcoming you back for another wonderful stay in Bangkok. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Mr. A., Thank you for taking the time to share your detailed feedback. I am sincerely sorry to learn that your first stay at TRIBE Living Bangkok Sukhumvit 39 was such a disappointing and uncomfortable experience, particularly when you were already feeling unwell and needed proper rest. First, I regret the disturbance caused by other guests who mistakenly approached your room and attempted to open the door while you were resting. Although our team subsequently clarified what had happened, I recognize how unsettling and disruptive this experience must have been. I am equally sorry about the fire alarm incident on your final evening. I can appreciate how alarming it must have been to be awakened unexpectedly and to prepare for a possible evacuation, especially before your late-night flight. We take your concerns regarding this incident seriously. I am particularly concerned that the carpet stain you reported upon arrival remained unattended throughout your stay. This should have been properly followed up after you brought it to our attention, and I sincerely apologize for this lapse in housekeeping service. Regarding the air conditioning, I am sorry to hear about your concerns over its cleanliness and the discomfort you experienced while already feeling unwell. Your feedback regarding the air conditioning, room soundproofing, and toilet design has also been acknowledged and shared with the relevant teams for review. I sincerely regret that these experiences prevented you from enjoying the comfortable and restful stay you expected from our hotel. Your comments highlight important areas where we need to be more attentive, particularly in responding to reported room issues and maintaining guest comfort. Thank you again for bringing these matters to our attention. I truly regret that we did not meet your expectations and hope we may have an opportunity to restore your confidence in our hospitality in the future. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Ms. N., Thank you very much for sharing your wonderful feedback and for giving us a perfect score of 100/100. We are delighted to hear that you enjoyed your stay at TRIBE Living Bangkok Sukhumvit 39 and appreciated our convenient location and the value of our accommodation. It is especially rewarding to know that our well-equipped fitness center and its 24-hour availability were highlights of your experience. We understand how important flexibility is for guests who wish to maintain their fitness routines while travelling, and we are pleased that this facility added convenience and enjoyment to your stay. Your kind feedback means a great deal to our team and encourages us to continue providing a comfortable and enjoyable experience for all our guests. Thank you once again for choosing TRIBE Living Bangkok Sukhumvit 39. We look forward to welcoming you back for another wonderful stay. Warm regards, Panatchaporn P. Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Mr. H., Thank you very much for your 90/100 rating and for sharing your feedback. We are pleased to know that you enjoyed our clean rooms, breakfast, swimming pool, and convenient location. We also appreciate your honest feedback regarding our fitness facilities, and we will certainly take this into consideration as we continue to improve our facilities. Thank you for your support, and we look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39 in the future. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. G., Thank you for sharing your feedback and for your 60/100 rating. We sincerely apologize for the inconvenience caused by the air-conditioning system during your stay. We understand your concern, especially when one guest remains in the room while another leaves, and the air conditioning cannot be controlled as expected. We appreciate you bringing this to our attention, as your feedback helps us better understand the guest experience and areas that may require attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. L., Thank you for sharing your feedback and for your 80/100 rating. We sincerely apologize for the inconvenience you experienced with the shower during your stay. We regret that the shower did not function as expected and that this affected your comfort. We appreciate you bringing this to our attention, and we will take note of your feedback for further attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39 Team

Dear Ms. A., Thank you for taking the time to share your detailed feedback. While we are pleased that you found our location convenient, we sincerely regret that your overall stay was uncomfortable and did not meet your expectations. We are particularly concerned about the housekeeping service during your stay. The fact that your bedsheets were not changed throughout several days of your stay is not the level of room care we expect to provide, and we sincerely apologize that this was not identified and addressed while you were with us. We also acknowledge your concern about the room feeling stuffy and having an unpleasant smell. We understand that a comfortable and fresh room environment is essential, and this should have been properly checked during your stay. Regarding the elevators, we are sorry that the waiting time was frequently long and that the number of guests waiting caused additional inconvenience. We also take note of your comments about strong smells of alcohol and cannabis in some areas of the hotel. We regret that this affected the atmosphere and your sense of comfort while using the hotel’s public areas. Finally, we are sorry that the presence of intoxicated guests contributed to an environment that felt uncomfortable and prevented you from having the relaxing stay you had hoped for. Your feedback has been shared with the relevant teams for review, particularly regarding housekeeping standards, room condition, elevator service, and the overall guest environment. Thank you again for bringing these concerns to our attention. We regret that we did not deliver the comfortable and relaxing experience you expected, and we hope to have the opportunity to provide you with a better stay in the future. Warm regards, Panatchaporn P. Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Mr. Timo W., Thank you very much for your wonderful 90/100 rating and for choosing to stay with us again. We are delighted to hear that you enjoyed our spacious rooms, comfortable beds, and the great service from our team. It is always a pleasure to welcome you back, and we truly appreciate your continued support. We look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39 for another great stay soon. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. Sandeep, Thank you for taking the time to share your feedback and for rating your overall experience with us. We are sorry to learn that the room size, bathroom, and overall use of space did not meet your expectations, particularly when compared with your experiences at other Accor hotels. We would like to kindly clarify that our room dimensions and layout are designed in accordance with the standards of the TRIBE brand. As Accor offers a diverse range of hotel brands and room concepts, room sizes and layouts naturally vary from one property to another. At TRIBE Living Bangkok Sukhumvit 39, we also offer a variety of room categories, including larger room options that provide additional space and comfort. We would be pleased to assist you in selecting a more spacious room category should you consider staying with us again. We truly appreciate your honest feedback regarding the room layout and space utilization, and we will continue to take our guests' comments into consideration as we strive to enhance the overall guest experience. We hope to have the opportunity to welcome you back to TRIBE Living Bangkok Sukhumvit 39 and provide you with a room category that better suits your preferences. Warm regards, Panatchaporn P. (Ms.) Director of Rooms TRIBE Living Bangkok Sukhumvit 39 Team

Dear Elaine, Thank you very much for your wonderful feedback and 90/100 rating. We are delighted to know that you enjoyed the location near Phrom Phong BTS and the character of our residential neighborhood. It is especially lovely to hear that you appreciated the friendly and attentive service from our team, as well as our pool and gym facilities. We are pleased that TRIBE Living Bangkok Sukhumvit 39 gave you the opportunity to experience a different side of Bangkok while still being close to the city’s conveniences. We truly appreciate your kind support and look forward to welcoming you back. Warm regards, Panatchaporn P. (Ms.) Director of Rooms The TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. Russell L., Thank you very much for your wonderful 100/100 rating and for your continued support! We are delighted to hear that you always enjoy your stays with us, especially our rooms and convenient location. Your kind feedback means a lot to our team. We look forward to welcoming you back again soon! Best regards, Panatchaporn P. Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Mr. Ting F. T. K., Thank you for sharing your feedback and for highlighting our convenient location, gym and attentive service. We are pleased to know that our team was helpful during your stay. At the same time, we apologize for the inconvenience during check-in and for the issues with the shower and air-conditioning. We have shared your comments with the relevant teams for follow-up and improvement. We also appreciate your understanding regarding our amenities, which are available upon request. We hope to have the opportunity to welcome you back and provide you with a more seamless experience next time. Best regards, Panatchaporn P. Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Khun Pannisa, Thank you very much for your wonderful feedback and perfect 100/100 rating. We are delighted to know that you enjoyed our convenient location, comfortable room, and friendly service. We are also pleased that you found our rate to be good value. We truly appreciate your kind support and look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39. Warm regards, Panatchaporn P. (Ms.) Director of Rooms The TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. M., Thank you very much for your excellent rating and for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our convenient location, modern design, quiet room, and warm service from our reception team. We are also pleased to hear that you may consider staying with us again on your next visit. We truly appreciate your thoughtful suggestion regarding the tissue box. We understand your concern about it getting wet when using the bathroom sink, and we will share your suggestion with the relevant team for consideration. Thank you again for your valuable feedback. We look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39 for another comfortable stay. Warm regards, Panatchaporn P. (Ms.) Director of Rooms The TRIBE Living Bangkok Sukhumvit 39 Team

Dear Mr. B., Thank you very much for your perfect rating and for sharing such wonderful feedback. We are delighted to know that you enjoyed our facilities and amenities, especially the 24-hour fitness centre, drinking water refill service, and in-room amenities. We are also very pleased to hear that our team was able to assist with an early check-in and make a positive impression from the beginning of your stay. Your kind words are a great encouragement to our team. We truly appreciate your support and look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39. Warm regards, Panatchaporn P. (Ms.) Director of Rooms The TRIBE Living Bangkok Sukhumvit 39 Team