Novotel Valencia Lavant 4.5 stars

Customer review rating (ALL Rating) 4.5/5 2,306 reviews

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4 Av. de Pius XII, 46009 VALENCIA, Spain

Description

Hotel extras

  • Next to Nuevo Centro, with nearby metro and parking available.

  • Rooftop with pool and bar, enjoy the best views of the city.

  • Restaurant offering a fusion of exotic and Mediterranean flavors.

  • Fully equipped gym to maintain your well being routine.

  • 650 m² of meeting rooms with capacity for up to 250 people.

Our accommodation(s)

Hotel location

Novotel Valencia Lavant

4 Av. de Pius XII
46009 VALENCIA
Spain

GPS:39.4798142199529, -0.3911178963097299

Telephone
Fax +34 963 03 36 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

PAPÚA VALENCIA

A cuisine that anew fuses the exotic and the Mediterranean in an experience that awakens all the senses.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,306 reviews

Customer review rating 2.5/5

Francisco J. D. D. D. L. T. Couples - Confirmed reviews ALL

Generally satisfactory but with some issues that, if solved, would make the experience significantly better: 1- Elevators were slow and poorly coordinated - being in the top floor made every journey to and from the room a slow and unfriendly experience 2 - The thermostat in the room would not lower the temperature below 22.5 degrees Celsius - too hot for a comfortable sleep 3 - The thermostat also lit up during the night disturbing my sleep - I had to cover it to prevent the light from waking me up 4 - Water in the shower - at the 11th floor, the pressure was just enough for the shower, a little higher pressure would be welcome 5 - One of the four days during our stay, the water in the shower was just tepid, added to the low pressure did not make for a nice experience that morning 6 - Foul smell throughout the hotel several times during our stay - frankly spoils the experience in a 4 1/2* hotel.

Dear Francisco J., First of all, we would like to sincerely apologize for the inconveniences you experienced during your stay. We are very sorry that several aspects of your visit did not meet your expectations, including the waiting times for the elevators, the room temperature and thermostat light, the water pressure and temperature in the shower, as well as the unpleasant smell you noticed on some occasions throughout the hotel. Please rest assured that we take all your comments very seriously. We will be sharing your feedback with the relevant departments in order to review these issues and implement the necessary improvements to enhance the overall guest experience. We truly regret the impact these issues had on your stay and thank you for bringing them to our attention, as this helps us to improve our service. We hope to have the opportunity to welcome you again in the future and provide you with a much more pleasant experience. Kind regards, J. Pérez Quality Manager

Customer review rating 0.5/5

Eric H. Business - Confirmed reviews ALL

Your customer service is one of the worse I had ever experience beginning with customer service at the front desk. Also the rooms not as great.

Dear Eric, Thank you for sharing your feedback, and we are truly sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to understand a little more about what happened during your stay, as this will help us address the issues properly and improve our service. If you are willing, please feel free to contact me directly at ja…, and I will personally follow up on your case. Kind regards, Javier Pérez Quality Manager

Customer review rating 4.0/5

Bojan R. Families - Confirmed reviews ALL

overall, we have stayed at Novotel numerous times until now, so we are quite familiar. The value of the hotels & rooms are fair having in the overall quality. The only suggestion is that the breakfast is quite expensive (we went without it precisely because of that) and that you should have a cheaper option, especially for families with kids.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Javier Pérez Quality Manager

Customer review rating 4.5/5

Raspal S. Families - Confirmed reviews ALL

Booked 4 rooms over Easter, the hotel was at full capacity and the team were on hand to help make our trip comfortable as possible

Customer review rating 4.5/5

Hana R. Couples - Confirmed reviews ALL

The reception staff was very friendly and helpful. The hotel has an amazing terrace with a pool.

Other web-users rate our hotel

  • 1,230 reviews 9/10 Location
  • 1,635 reviews 7.4/10 Room
  • 1,649 reviews 8.6/10 Service
  • 25 reviews 9/10 WiFi
  • 972 reviews 8.9/10 Breakfast
  • 725 reviews 6.9/10 Cleanliness
  • 713 reviews 6/10 Comfort
  • 656 reviews 7.3/10 Amenities

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