Dear Marlo, Thank you for your excellent rating and for sharing such detailed feedback about your stay! We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation, cleanliness, and the service provided by our team. It’s also great to know that you appreciated our digital Do Not Disturb/housekeeping indicator system and found your ALL experience satisfying. We appreciate your honest comments regarding the breakfast selection. We understand that you were hoping for something more distinctive, and your feedback is valuable as we continue to review and improve our breakfast offering. Thank you again for choosing ibis Styles Ljubljana Centre. We hope to welcome you back on your next visit to Ljubljana! Kind regards, ibis Styles Ljubljana Team

Dear Austin, Thank you for sharing your feedback. We're sorry to hear that the room size and layout did not meet your expectations, and that you felt the stay was not good value for money. We understand that the bathroom design, in particular, may not suit every guest. We also regret that you did not find our location convenient. Our hotel is situated close to Ljubljana's city centre, but we understand that the ideal location can differ depending on individual preferences. We appreciate your honest comments and hope to have the opportunity to provide you with a better experience in the future. Kind regards, ibis Styles Ljubljana Team

Dear Paola, Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated our central location and found your room clean. We're sorry, however, about the unpleasant smell coming from the bathroom and that you felt the hotel would benefit from some renovation. We take these comments seriously and will share them with our maintenance team for further attention. We also understand your concerns regarding the price during the summer season. We appreciate your honest feedback regarding the overall value of your stay. We hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards, ibis Styles Ljubljana Team

Dear Kavitha, Thank you for your excellent rating and kind feedback! We're delighted to hear that you appreciated our convenient location, efficient check-in, clean room, and excellent service. We also appreciate your comment regarding the bathroom privacy. We understand that the opaque glass door may not provide the level of privacy that every guest prefers, and we value your feedback. We hope to welcome you back to ibis Styles Ljubljana Centre in the future! Kind regards, ibis Styles Ljubljana Team

Dear Abhaya, Thank you for taking the time to share such detailed feedback. We're pleased to hear that you appreciated our convenient location, friendly team, cleanliness, and the guest laundry facilities. We're also glad that the hostel atmosphere did not negatively affect your stay. We are sorry, however, that the room layout and available amenities did not meet your expectations. We understand your concerns regarding storage, towel racks, luggage space, bedside outlets, and especially the bathroom layout and privacy. Our rooms are designed around a modern, compact concept, but we appreciate that this configuration may not be suitable for everyone, particularly when specific equipment such as a CPAP machine is needed. We also regret that you felt the room description did not accurately prepare you for what to expect. Your feedback is valuable and will be shared with our team as we continue working to improve both the guest experience and the clarity of our room information. Thank you again for your honest comments, and we hope you will consider giving us another opportunity in the future. Kind regards, ibis Styles Ljubljana Team

Dear Juha, Thank you for your positive rating! We're pleased to hear that you had a good stay with us and enjoyed our central location. We hope to welcome you back to ibis Styles Ljubljana Centre on your next visit to Ljubljana! Kind regards, ibis Styles Ljubljana Team

Dear Grzegorz, Thank you for sharing your feedback. We are sorry that the cleanliness and housekeeping standards during your stay did not meet your expectations or the standards you associate with Accor. Towels left in the corridor should certainly have been removed much sooner, and we apologize for the inconvenience. We have shared your comments with our housekeeping team to ensure greater attention to these areas. We hope to have the opportunity to provide you with a better experience on a future stay. Kind regards, ibis Styles Ljubljana Team

Dear Ofer, Thank you for taking the time to share your detailed feedback. We're glad to hear that you appreciated our convenient location, cleanliness, and easy booking process. We are sorry that the bathroom design did not meet your expectations. We understand that the semi-transparent glass can feel uncomfortable, particularly when sharing a double room, and we appreciate you sharing your perspective. We also apologize for the inconvenience caused by the reception being located on the 7th floor, especially when arriving by car with luggage and a dog. We understand that this can make the parking process less convenient. Regarding the breakfast, we are sorry that we were unable to accommodate the cancellation on site. We also regret that our service did not feel as warm and welcoming as it should have been. Your feedback has been shared with the relevant teams. Thank you again for your honest comments. We hope to have the opportunity to provide you with a more positive experience in the future. Kind regards, ibis Styles Ljubljana Team

Thank you for your feedback! We're pleased you enjoyed our convenient location close to the bus station and city center. We also appreciate your comments regarding the room size and tea facilities, and we will take them into consideration as we continue to improve our guests' experience.

Dear Selim, Thank you for your feedback. We’re pleased to hear that you enjoyed our central location, clean and modern rooms, comfortable beds, and overall value for money. At the same time, we apologize for the inconvenience caused during check-in, the issue with the room key, and the missing towels. We also appreciate your comments regarding room size and in-room amenities. Your feedback helps us identify areas where we can improve. We hope to welcome you again in the future. Kind regards, ibis Styles Ljubljana

Dear Shona, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet the expectations formed by your previous experiences with ibis Styles. Please accept our sincere apologies for the condition of the room, the cleanliness issues you encountered, and the welcome you received upon arrival. We understand your disappointment regarding the limited storage space and room amenities. Our room concept is intentionally minimalist, but we recognize that it should still provide a comfortable and practical experience for our guests. Your comments regarding the condition of the room and the cleanliness of the shower floor have been shared with our housekeeping and management teams for review and improvement. We appreciate your loyalty to the ibis Styles brand and regret that we did not deliver the experience you expected on this occasion. Kind regards, ibis Styles Ljubljana

Dear Frederick, Thank you for your feedback. We're glad you appreciated our location and found the room practical and comfortable. We understand that our design concept and atmosphere may not appeal to every guest, and we appreciate your honest perspective. We also apologize for the inconvenience caused by the elevator call buttons and have shared your comments with our maintenance team for review. Thank you for helping us improve, and we hope to welcome you again in the future. Kind regards, ibis Styles Ljubljana

Dear Marco, Thank you for sharing your feedback. We are sorry to hear that your stay did not provide the value and comfort you expected. We understand that room size, layout, and bathroom privacy are important factors in the overall guest experience, and we regret that the design of the room did not meet your preferences. We also appreciate your comments regarding the room rate and parking fee. Pricing reflects a variety of factors, including location, facilities, and seasonal demand, but we understand that what matters most is whether guests feel they have received good value for their stay. Your feedback is valuable to us and will be taken into consideration as we continue to improve our guest experience. We appreciate your visit and hope to have the opportunity to welcome you again in the future. Kind regards, ibis Styles Ljubljana

Dear Yuwei L., Thank you for taking the time to share your feedback, and we are sorry to hear that your experience did not fully meet your expectations as an ALL Accor member. Regarding your check-in experience, the colleague assisting you was a student in training at the time. While supervised, we acknowledge that the explanation regarding your upgrade and ALL membership benefits was not communicated clearly enough. We understand how this may have come across as unprofessional, and we will address this with our team to strengthen training and ensure a better understanding of loyalty programme benefits. Concerning the drink vouchers, these are intended for use during the stay and are linked to the active reservation. As per ALL Accor terms and hotel procedures, they are automatically deactivated after check-out, which is why they could not be accepted later in the day. We regret any confusion this may have caused. Regarding your return to the hotel before your late-night departure, we were unfortunately fully booked that evening and therefore not able to offer an alternative solution such as extending access to a room or providing additional flexibility. At the same time, we must respectfully follow our established safety and security procedures, which do not allow access to hotel premises for non-staying guests after 11:00 PM. We are also aware that in this instance the message communicated by staff mentioned a departure time of 10:00 PM instead of our correct protocol of 11:00 PM. We sincerely regret this inconsistency and are addressing it internally to ensure clearer and correct communication in the future. Our security team was otherwise acting in line with hotel policy. We truly appreciate your loyalty to Accor and your detailed comments, which are very helpful for improving both service consistency and communication. We hope to have the opportunity to provide you with a smoother and more seamless experience on a future stay. Petra N., Front Office Manager

Dear Louiza, Thank you for your excellent rating! We’re delighted to hear that you enjoyed our convenient location. We appreciate your feedback and hope to welcome you again soon. Kind regards, ibis Styles Ljubljana Team

Dear Sven, Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations and that you felt the experience did not provide the value you anticipated. We understand your disappointment regarding the pricing and overall experience. Guest feedback is important to us, and your comments will be shared with our management team for review. Thank you for taking the time to let us know about your experience. Kind regards, ibis Styles Ljubljana

Dear Tuomas, Thank you for your feedback. We’re pleased to hear that you found our team helpful and were satisfied with your room. We also appreciate your comments regarding the reservation information provided through the Amex system. Unfortunately, third-party booking systems do not always transfer all the information required for a seamless check-in and check-out process. Your feedback is valuable and helps us better understand our guests' experiences. We hope to welcome you again in the future. Kind regards, ibis Styles Ljubljana