Sofitel Shahd Al Madinah

Customer review rating (ALL Rating) 4.3/5 1,416 reviews

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Description

Hotel extras

  • Located 3 minutes away from Al-Masjid An-Nabawi (walking distance)

  • Luxurious rooms & suites with views of the Haram Plaza

  • Family-friendly destination with triple rooms & suites for up to 6 adults

  • Private hotel parking and on-site transportation services

  • Exceptional dining experience at the Arabesque restaurant with global cuisine

Our accommodation(s)

Hotel location

Sofitel Shahd Al Madinah

King Fahd Road Building 2943
Al Madinah
Saudi Arabia

GPS:24.4720979, 39.611539

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Arabesque Restaurant

Arabesque is a sought-after dining venue in Al Madinah, renowned for impeccable international flavors served for breakfast, lunch and dinner. As the sunset comes over the Holy City, Arabesque welcomes you for a memorable Afternoon Tea experience daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,416 reviews

The best hotel in Al madinah

Customer review rating 5.0/5

Sara Friends - Confirmed reviews ALL

The hotel staff made sure our stay was exceptional! The location and the food were amazing ! The guests manager Karima and the chefs accommodated special requests we had while it was their busiest time! I highly recommend it

Dear Sara, Thank you for taking the time to share your positive feedback about our location, buffet and staff. We will deliver your kind words to Mr. Karima personally to let them know how their service got noticed. We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. We can't wait to welcome you back.

Very close to haram

Customer review rating 5.0/5

Mohammed B. Families - Confirmed reviews ALL

A highly luxurious hotel best experience ever

Dear Mohammed, We're delighted that you found our hotel's location to be convenient and enjoyable. We chose this location to make sure that our guests have everything they need for a comfortable and memorable stay. We hope to have the pleasure of welcoming you back soon.

Amazing stay

Customer review rating 4.5/5

Fawzan D. Families - Confirmed reviews ALL

It was a great experience with nice room. Part of haram view from my window was fabulous. Will definitely come back again with Thanks. Note: Please revise for rate room because past year was cheaper than 2024 it was a double the amount that I paid.

Dear Ruqayyah, Your satisfaction is our top priority and we're so delighted that you enjoyed our room view. We appreciate your feedback about the price and will work to improve our service. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.

All round excellent hotel stay

Customer review rating 5.0/5

Ishaaq K. Families - Confirmed reviews ALL

We booked a 2 bedroom suite and were upgraded to a 3 bedroom suite on arrival. Everything was excellent.

Dear Ishaaq, Your feedback means the world to us! We're delighted that you had a wonderful experience at our hotel and that our unique atmosphere added to your joy. We can't wait to have you stay with us again in the future.

Good experience but can do better

Customer review rating 3.0/5

Y. Families - Confirmed reviews ALL

It’s my second stay at this hotel and our experience last time was excellent. This time however we had a few issues. The checkin process was excellent as were the rooms and room service. We did however have 2 issues. Firstly we paid for Half Board and were staying over on last days of Ramadhan. We returned after Isha prayers on the 29th night, at around 11pm to the hotel for iftaar but were told by the 2 ladies at the desk that iftaar was only available between 7pm and 9pm. They said the buffet restaurant was open but we could only eat if we paid 150 riyals per head! We did not eat at the hotel that night. Secondly I went to the Sofitel car booking service to arrange an airport transfer for when we checked out. I was told roads would be closed and it was implied that only hotel taxis would have permits to exit the area. I was told for a small car (4 passages, 2 luggage) it would be 400 Riyals. I later realised no roads were closed and I had been ripped off as a fair price would be between 100 and 200 riyals for this journey. I am very disappointed a brand like Sofitel would use an occasion like this to rip off customers.

Dear Mulla, Your satisfaction is our top priority and we're so delighted that you enjoyed our room service, check-in process, and room. regarding the reservation and transportations, we are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. We hope you give us the opportunity to provide you with better service in the future.

Other web-users rate our hotel

  • 1,986 reviews 9.4/10 Location
  • 2,111 reviews 7/10 Room
  • 4,660 reviews 9.1/10 Service
  • 61 reviews 2.8/10 WiFi
  • 1,042 reviews 9.1/10 Food
  • 984 reviews 7/10 Cleanliness
  • 690 reviews 8.8/10 Breakfast
  • 650 reviews 3.2/10 Amenities

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