Sofitel Shahd Al Madinah

Customer review rating (ALL Rating) 4.5/5 3,692 reviews

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King Fahd Road Building 2943, Al Madinah, Abi Obaidah Ibn AL Jarrah, 42311 Al Madinah, Saudi Arabia

Description

Hotel extras

  • Located 3 minutes away from Al-Masjid An-Nabawi (walking distance)

  • Luxurious rooms & suites with views of the Haram Plaza

  • Family-friendly destination with triple rooms & suites for up to 6 adults

  • Private hotel parking and on-site transportation services

  • Exceptional dining experience at the Arabesque restaurant with global cuisine

Our accommodation(s)

Hotel location

Sofitel Shahd Al Madinah

King Fahd Road Building 2943, Al Madinah, Abi Obaidah Ibn AL Jarrah
42311 Al Madinah
Saudi Arabia

GPS:24.4720979, 39.611539

Telephone
Fax +966 14 829 9999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Arabesque Restaurant

Arabesque is a sought-after dining venue in Al Madinah, renowned for impeccable international flavors served for breakfast, lunch and dinner. As the sunset comes over the Holy City, Arabesque welcomes you for a memorable Afternoon Tea experience daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,692 reviews

Great location

Customer review rating 4.0/5

Ismael S. Families - Confirmed reviews ALL

Well taken care of by Nouf at reception when checking in. She kindly upgraded us given there was availability at the time and we were 3 adults. She made sure everything went smoothly for us when we arrived for check-in following our Umrah in Makkah. Overall, all staff members we dealt with were super kind and helpful. Our stay went very smoothly due to the good level of service by the team. The room we had (got upgraded to a junior suite) was nice. However, in a spirit of being objective, the hotel rooms require urgent refurbishment to better provide value for money to its customers given the super premium price charged. Great service from the team though and our stay during the first 10 days in Ramadan was pleasant. Will definitely book Sofitel for my next trip to Madinah.

Dear Ismael, Thank you for taking the time to share your experience regarding our special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet\'S. Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We\'re over the moon to hear that our staff, especially Ms. Nouf exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. We appreciate your feedback about the room maintenance and will work to improve our service. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.

Good location

Customer review rating 4.0/5

Dzenana C. Families - Confirmed reviews ALL

Location is amazing, just next to the Prophets Mosque. From our suite we had a partial view of the Harem. Also the food options for sehoor and iftar buffet was great and diverse. Staff were super polite and helpful. However, rooms are a little bit outdated so I would recommend to keep that in mind. There are no electrical outlets next to the bed, so charging your phone next to you is impossible. I tried to get extension cord from the hotel but unfortunately they didnt have one. But my mom and I really enjoyed our suite, beds were comfortable and it was spacious.

Dear Dzenana, Your satisfaction is our top priority and we\'re so delighted that you enjoyed the location, suite view, staff service, Iftar and suhoor buffet We appreciate your feedback about the suite maintenance and will work to improve our service. In the meantime, we hope you\'ll give us another chance to show you what we\'re truly capable of. Thank you for choosing to stay with us.

Shoddy hotel with just a sofitel sign!

Customer review rating 2.5/5

Fathima Couples - Confirmed reviews ALL

I did an online check in but waited 20 minutes for my room. The room carpets were dirty, the ceiling in the lounge area was damp. There was a wait for meals, one evening they were full to capacity- even though I paid for the meal, I went out of the hotel to purchase a meal. On check out (1am in the morning) I waited 20 minutes for a porter to take out my bags. Annoyed, frustrated and worried that I will be late for my flight- we wheeled our bags ourselves to check out.

Dear Fathima, We appreciate your feedback regarding the service, room cleanliness and check-in. We are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. So, it would be appreciated if you communicated with us via message on any of our social media platforms, or contact us on +96… We hope you give us the opportunity to provide you with better service in the future.

Ok Stay

Customer review rating 3.0/5

Lisan A. Families - Confirmed reviews ALL

Great staff, but when arrived the room was not ready despite check in being at 4pm. We waited in a nice waiting area, where reception staff said they would come get us when the room is ready. Another family whose room was also not ready came after us. The staff came and took them to their room when their room was ready, but forgot about us. I had to go up to reception after 40 minutes where I was informed my room was ready. After arriving in the room, we did not get our luggage for 3 hours. I had to come back down to reception to remind them to send my luggage to the room. Very disappointing.

Dear Lisan, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about the check-in and luggage service and will use it to improve our service going forward. We hope you\'ll give us another chance to show you the exceptional service we\'re known for.

Satisfactory

Customer review rating 3.0/5

Momo Solo - Confirmed reviews ALL

Clean but does not give 5 star hotel vibes (other than the breakfast buffet). The room next door had a baby. I could hear it crying at night.

Dear Marriyam, Thank you for taking the time to share your positive feedback about the breakfast buffet and cleanliness! We appreciate your feedback about the noise- level and and will work hard to improve it in the future. We hope you will consider giving us another chance to exceed your expectations.

Other web-users rate our hotel

  • 2,561 reviews 9.6/10 Location
  • 2,970 reviews 7.4/10 Room
  • 6,812 reviews 9.3/10 Service
  • 46 reviews 3.7/10 WiFi
  • 1,451 reviews 9/10 Food
  • 1,377 reviews 7.5/10 Cleanliness
  • 1,022 reviews 9/10 Breakfast
  • 807 reviews 3.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.