Dear Kassim G., Thank you for your perfect rating and, especially, for recognising how welcoming our team was. Describing your stay as “Perfect” is a lovely compliment, but knowing that you felt warmly received is what makes your review particularly rewarding. It was a pleasure to host you at Novotel Madinah during your visit to the city. We hope to welcome you back with the same friendly spirit and help make your next stay just as enjoyable. Novotel Madinah Team

Dear Basim A., Thank you for your perfect rating and for giving a special mention to our front-desk colleagues. We are delighted that their service, together with the cleanliness and comfort of your room, made your stay at Novotel Madinah such a positive experience. Your appreciation recognises both the care of the room and the people who welcomed you, and we are grateful that you took the time to acknowledge both. It was a pleasure to host you during your visit to Madinah. We look forward to welcoming you back for another comfortable stay and the same friendly attention. Novotel Madinah Team

Dear Loay K., Thank you for your perfect rating and for making our colleagues the highlight of your review with the title “Amazing Team.” We are delighted that the people looking after you left such a positive impression of Novotel Madinah. Your appreciation of the team means a great deal, and it is lovely to know that your stay added something special to your visit to Madinah. Thank you for taking the time to recognise their hospitality. We look forward to welcoming you back and making your next stay just as memorable. Novotel Madinah Team

Dear Ali R., Thank you for highlighting our location and for being candid about the housekeeping during your stay. We are sorry that this part of your experience at Novotel Madinah fell below your expectations. A convenient location should be matched by a room that is carefully cleaned and consistently looked after. You deserved that attention throughout your visit to Madinah. We would welcome any further details you can share privately through your booking channel, so we can better understand where the housekeeping service let you down. Thank you for bringing this concern to our attention. We hope to have the opportunity to restore your confidence with a more attentive and comfortable stay. Novotel Madinah Team

Dear Ahmed S., Thank you for describing your stay as perfect and for awarding Novotel Madinah your highest rating. We are delighted that the hotel's design, cleanliness and location all impressed you, alongside the attitude and service of our colleagues. It is particularly rewarding that the people looking after you stood out as much as the surroundings. A well-kept hotel and genuinely welcoming service should complement one another, and we are pleased that you experienced both during your visit to Madinah. We look forward to welcoming you back and making your next stay just as enjoyable. Novotel Madinah Team

Dear Mr. Mohammed M., Thank you for your thoughtful review and for giving our service, supportive team, and breakfast such strong recognition. We are delighted that, aside from the access concern, you considered the overall experience worthy of 10/10. Your suggestion regarding an internal shuttle or golf-cart service toward the ladies’ gate is practical and important, especially for senior citizens, women, families, and guests visiting during Madinah’s warmer periods. The walking experience can vary significantly depending on the gate being used, and we understand why this support would make the journey easier. Your recommendation has been shared with the relevant management team as guest-mobility options continue to be reviewed. We sincerely hope to welcome you back for a stay that is excellent not only inside the hotel, but throughout the journey to Al-Masjid an-Nabawi as well. Novotel Madinah Team

Dear Mr. Dewliwala I., Thank you for your excellent 90/100 rating and for describing the overall experience as good and enjoyable. We are pleased that your stay at Novotel Madinah left a positive impression and provided a comfortable base during your visit to the city. We truly appreciate your feedback and look forward to welcoming you back, with the aim of turning your next “nice experience” into an exceptional one from arrival to departure. Novotel Madinah Team

Dear Mr. Muhammad N. u. R., Thank you for your detailed and highly positive review. We are delighted that the hotel’s brand-new condition, exceptional cleanliness, modern design, and location contributed to what you described as a perfect stay. We also appreciate your practical observation that, during summer, the walk into the mosque and across the open courtyard can feel challenging despite the hotel’s proximity. Madinah’s heat and the particular gate being used can significantly change the walking experience. Your feedback is valuable as we continue improving pre-arrival route guidance and the clarity of available transportation information. We sincerely appreciate your 90/100 rating and look forward to welcoming you back for another modern and comfortable stay. Novotel Madinah Team

Dear Mr. Bilal A., Thank you for sharing your experience so candidly. We are genuinely sorry that the stay felt unworthy of the premium price paid and that both the service and breakfast fell below the standard you expected from an internationally recognised hotel. You should not have needed to call reception repeatedly for a simple request. Regardless of how small the request may appear, it should be acknowledged promptly, followed through, and completed without forcing the guest to chase the team. We also understand your point that an attractive room aesthetic cannot compensate for slow service, an underwhelming breakfast, or a poor sense of value. Your review has been escalated to the rooms, front office, and food-and-beverage leadership teams for examination of response times, request ownership, breakfast quality, and the overall value delivered to guests. We regret that your visit to Madinah was overshadowed by these shortcomings. Your 20/100 rating is taken very seriously, and we hope to have an opportunity to rebuild your confidence through a future stay that is responsive, consistent, and genuinely worth the price paid. Novotel Madinah Team

Dear Mr. Atef E., Thank you for your excellent review and for describing our colleagues as exceptionally helpful, professional, and kind. We are delighted that their care helped turn your stay at Novotel Madinah into such a great experience. Your statement that you will definitely keep coming back is one of the most meaningful compliments a hotel can receive. We will proudly share your appreciation with the team and look forward to welcoming you again and again whenever your travels bring you to Madinah. Novotel Madinah Team

Dear Mr. Faisal B., Thank you for your perfect 100/100 rating and for describing the overall experience as excellent. We are delighted that your stay at Novotel Madinah felt consistently positive across the different parts of your visit. Your concise review is a strong vote of confidence in the entire team. We sincerely appreciate you choosing us and look forward to welcoming you back for another excellent stay in Madinah. Novotel Madinah Team

Dear Mr. Khalid A., Thank you for your excellent 90/100 rating and for highlighting the hotel’s great location and fresh, almost-new feel. We are delighted that Novotel Madinah gave you a modern and convenient base during your visit to the city. Your concise word, “Great,” carries a meaningful message for the entire team. We sincerely appreciate your support and look forward to welcoming you back, with the aim of making your next stay a complete 100/100 experience. Novotel Madinah Team

Dear Mr. Hasan A. Z., Thank you for your perfect 100/100 rating and for describing your stay as both comfortable and excellent. We are delighted that Novotel Madinah gave you the ease and rest you were looking for during your visit to the city. Your concise words carry a wonderful message for our entire team. We sincerely appreciate your confidence and look forward to welcoming you back for another excellent and comfortable stay near A.-Masjid an-Nabawi. Novotel Madinah Team

Dear Mr. Karamat A., Thank you for your thoughtful review and for describing your experience as extremely satisfying. We are delighted that the comfort and cleanliness of Novotel Madinah stood out so strongly during your visit. Your 90/100 rating is greatly appreciated and encourages us to continue refining every detail. We look forward to welcoming you back and hope to turn your next highly satisfying stay into a perfect one. Novotel Madinah Team

Dear Mr. Rami A., Thank you for your excellent review. We are delighted that the comfort of your stay and the freshness of the new hotel furniture made a positive impression during your visit to Madinah. A modern, well-presented room should provide a calm place to rest between visits around the city, and we are pleased that this was part of your experience. We appreciate your 90/100 rating and look forward to welcoming you back for an even more complete stay. Novotel Madinah Team

Dear Mr. Antoine G., Thank you for sharing your experience. We are sincerely sorry that the extra bed requested by email was not prepared before your arrival and that the sofa bed had not been set up either. After travelling to Madinah, you should have entered a room already arranged according to the request confirmed in advance, rather than having to follow up again. This reflects a coordination failure between the teams responsible for reservations, room preparation, and arrival checks. Your feedback has been shared for review so that special bedding requests are clearly recorded, verified, and completed before the guest reaches the room. We appreciate your candour and hope to welcome you back to Novotel Madinah with every requested detail ready from the moment you arrive. Novotel Madinah Team

Dear Mr. Raed B. F., Thank you for your review and for recognizing the cleanliness of the hotel. We are sorry, however, that the overall stay felt only average and that the walk to Al-Masjid an-Nabawi was not convenient for you, especially during the daytime. We fully understand that a route which may appear manageable on a map can feel very different in Madinah’s heat, depending on the mosque gate being used and each guest’s mobility. Your suggestion regarding a regular golf-cart service is practical and directly connected to guest comfort, and it has been shared with the relevant management team as transportation options continue to be reviewed. We appreciate your honest feedback and hope to welcome you back for a cleaner, easier, and far more comfortable visit to Madinah. Novotel Madinah Team

Dear Mr. Usman S., Thank you for documenting your experience in such detail. We are deeply sorry that your stay in an Executive Suite required repeated requests, prolonged discussions, and arguments simply to obtain services and amenities that should have been handled clearly and promptly. The concerns you described are serious and span several parts of the guest journey. Parking charges should have been communicated transparently before arrival. If the suite was represented as having a kitchenette, its actual equipment and limitations should have been explained accurately at the time of booking. A sick child and a soiled mattress should have prompted an immediate, compassionate solution rather than a debate over whether a replacement was available. Laundry returned in an unsatisfactory condition should have been corrected without resistance. Likewise, kettles, irons, and complete dental amenities are basic expectations, and the manner in which these requests were handled understandably diminished your confidence in the hotel. Your feedback has been escalated for a detailed review involving reservations, front office, housekeeping, laundry, and rooms operations. Particular attention is being given to the accuracy of room descriptions, suite readiness, availability of replacement bedding, amenity standards, and the way colleagues respond when a family needs urgent assistance. We regret that your visit to Madinah was overshadowed by these failures. Your 30/100 rating is taken very seriously, and we would value the opportunity to rebuild your trust through a future stay that reflects the service, empathy, and consistency expected from Novotel Madinah. Novotel Madinah Team

Dear Mr. Taha E., Thank you for your perfect rating and for sharing such a balanced account of your stay. We are delighted that the location, the helpfulness of our team, and the overall experience made your visit to Madinah so enjoyable. Your special thanks to Chef Samer will be proudly shared with him. Personal recognition such as yours means a great deal and reflects the warmth we want guests to feel throughout their stay. We are also sorry that the construction activity next to the hotel affected the otherwise wonderful experience. Although the work is outside the hotel, we understand that its noise becomes part of the guest’s stay. On a future visit, our team will gladly note your preference for a quieter room location, subject to availability. We look forward to welcoming you back to Novotel Madinah for another memorable stay. Novotel Madinah Team