Pullman Zamzam Madina Hotel 5 stars

Name: Pullman Zamzam Madina
Address: Al Madinah Al Munawarah, 6150 42311, SAUDI ARABIA
Telephone: (+966)148210500
Rating: 4.3

Customer review rating 4.3/5 12,325 reviews

ALLSAFE approved hotel

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+ 17 Services

Pullman Zamzam Madina Hotel

Hotels combining lifestyle and design, for business and leisure

We are delighted to learn that you are planning the Journey of Lifetime to City of Prophet Mohamed (peace be upon Him). Enjoy exploring this website to get to know our unique hotel. We look forward to welcoming you soon!

Mohamed FATHI, Hotel Manager

Pullman Hotels & Resorts showcase an unique Pullman Journey, enriched with the amaze of spiritual sensory experiences, in the blissful sanctuary Madinah al Munawarah, at threshold of the grandiose Prophet Mohamed (PBUH) Mosque. Unfolding 5-star upscale luxury services, in 836 rooms & suites, and 4 unique restaurant venues. Complimentary indoor parking and Wi-Fi ensure a seamless Pullman Journey. Local landmarks such as Quba Mosque, Uhud Mountain, etc. rest within 15 minutes on the wheels.

Al Madinah, 'City of the Prophet' is the second holiest site in Islam after Makkah. It is situated in the Hejaz region of Western Saudi Arabia. It is a city of peace and tranquility and the location of Al Harram Al Nabawi. the residents of Madinah as a place for their prayer and Daawah. The city of Madinah is rich with cultural heritage, museums, vast date palm groves and traditional old markets that stand side-by-side with the most modern of shopping malls and centres.

Madinah, a holy sanctuary spiritualized by Prophet Mohamed (PBUH), enthralls aficionados & devotees with bliss, bestowed from the majestic virtues. Imperious landmarks related to the splendorous life of Prophet (PBUH) fascinate the fascinations.

Hotel extras

View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery.
Family Rooms & Suites
Free Wi-Fi
Paid In-door Car Parking
Shuttle Bus towards Ladies Gate of Prophet Mohamed (PBUH)'s Mosque

Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street
North Zone, Central Madina
PO Box 40233
6150 42311 al madinah al munawarah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Check-in from 14h00

Check out up to 12h00

By plane
MADINA AIRPORT At 10km / 6 miles
By plane
PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS :24.464222, 39.611139

Hotel services

ATRIUM

Elegant modern hub at the lobby, wrapped in the warmth of oriental décor, appetized by signature Parisian & Oriental light Snacks, Pastries, Breads & Viennoiseries baskets, premium Tea & Coffee collection, complemented by WiFi.

AL MANDARA

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, with soulful aerial view featuring The Prophet (PBUH) Mosque. A la carte menu features Oriental specialties during lunch & dinner.

ACACIA

Classic all day dining restaurant, unfolding sumptuous International buffet at breakfast, lunch, and dinner, with featurettes such as home-made bakery, traditional tandoori oven and Kids Care (special menu & entertainment).

THE HORIZON

Rooftop International gastronomy experience, show-casting all day buffet, A la carte Mediterranean & Asian culinary delights, Les Grande Classiques des Braserries Françaises, etc. with blissful panoramic view of the grandoise Prophet (PBUH) Mosque.

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Wi-Fi

4 Restaurants
No Bar

Wheelchair accessible hotel

Hotel informations
- 836 rooms
- 6 rooms for people with reduced mobility
- No family room
- 436 connecting rooms
- 523 non-smoking rooms
- 10 floors
Languages spoken at the hotel
- Turkish
- French
- English
- Arabic
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High Speed WiFi
- WiFi in the communal areas
- WiFi at the hotel
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Check In & Check-out facilities
- Express check-out
Porter
- Porter
Concierge
- Concierge
Desk equipment available
- Shoe shine machine

Shuttle
- PRINCE MOHD BIN ABD Additional charge
- MED Additional charge
Private Indoor Paid Car Parking Additional charge
- On site
- 500 parking spaces
- Private

Services for children
- Childrens TV Channels

Our accommodation(s)

CLASSIC ROOM, 1 King Size Bed, Patio View

Max. number of persons: 2
Area: From 35 m² / 377 sq ft

Wireless internet in your room

CLASSIC ROOM, 2 Single Size Beds, Patio View

Max. number of persons: 2
Area: From 35 m² / 377 sq ft

Wireless internet in your room

CLASSIC ROOM, 3 Single Beds, Patio View

Max. number of persons: 4
Area: From 35 m² / 377 sq ft

Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, City View

Max. number of persons: 2
Area: From 35 m² / 377 sq ft

Wireless internet in your room

SUPERIOR ROOM, 2 Single Size Beds, City View

Max. number of persons: 2
Area: From 35 m² / 377 sq ft

Wireless internet in your room

SUPERIOR ROOM, 3 Single Beds, City View

Max. number of persons: 4
Area: From 35 m² / 377 sq ft

Wireless internet in your room

DELUXE ROOM, 1 King Size Bed, Haram View

Max. number of persons: 3
Area: From 35 m² / 377 sq ft

Wireless internet in your room

DELUXE ROOM, 2 Single Size Beds, Haram View

Max. number of persons: 3
Area: From 35 m² / 377 sq ft

Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, City View

Max. number of persons: 6
Area: From 60 m² / 646 sq ft

Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

Max. number of persons: 6
Area: From 85 m² / 915 sq ft

Wireless internet in your room
Coffee/tea making facilities

Manahel H. Solo - 13/10/2021 Confirmed reviews ALL

V. Nice... Calm.. Near to HARAM... I love it

Dear Mrs Manahel , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not good stay

Atif Couples - 12/10/2021 Confirmed reviews ALL

Ressess people there

Dear Mr Atif , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dr S. E. Families - 11/10/2021 Confirmed reviews ALL

It was extremely very poor experience in many aspect. Check in process, reception, cleanliness and food

Dear Dr Salah , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

محمد م. Families - 10/10/2021 Confirmed reviews ALL

It’s good and Mohammed Sabry is a gentle

Dear Mr Mohammed , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

O F. Solo - 10/10/2021 Confirmed reviews ALL

Nice hotel, good location close to the Haram.

Dear Mr Omer , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Close to the holy place.

Anonymous Families - 08/10/2021 Confirmed reviews ALL

Nice but, they need to be more focus in the below observations: 1. Chargeable parking. 2. Old furnitures as well as the bathroom need renovation. 3. The staff wasn’t helpful with their gust ( once you requested things you’ve to call several times so, they bring it to you).

Dear Mr Mohmeed , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Warm welcomed, extremely comfortable.

Reda A. Couples - 06/10/2021 Confirmed reviews ALL

Friendly team starting from security to bellman to receptionist ending customer care service. Every time you will request or order anything it's impossible they not surprise you with extra service and hospitality standards.

Dear Mr Reda , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable hotel

Monem Families - 06/10/2021 Confirmed reviews ALL

Good service

Dear Mr Abdulmonem , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

They promised me with something totally different than what i got

Bushra Friends - 05/10/2021 Confirmed reviews ALL

The receptionist promised me that he can book me a room with Al-Haram view because the customers are always canceling but didn’t happened. The room that i booked supposed to be twin room but they book me king bed. I asked for city view if in worst case scenario the Haram view is not available but they didnt book it for me. Finally the breakfast was so disappointed

Dear Mrs Bushra , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Elektric shock

Faiez R. 1. Solo - 05/10/2021 Confirmed reviews ALL

The was advertised full view to the haram but it was obstructed. The side lamp next the bed gave me an elektric shovk when I wanted to switch it off.

Dear Mr Faiez , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Esam A. S. Families - 04/10/2021 Confirmed reviews ALL

Very bad

Dear Mr Essam, Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Abdulrasheed Solo - 03/10/2021 Confirmed reviews ALL

It was, once again, a nice experience.

Dear Mr Abdulrasheed , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location

Yusuf N. Business - 03/10/2021 Confirmed reviews ALL

Customer service was great

Dear Mr Yusuf , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great

Mohammad W. Families - 03/10/2021 Confirmed reviews ALL

Good service and staff

Dear Mr Mohmmed, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay but cab get better

Anonymous Families - 03/10/2021 Confirmed reviews ALL

Excellent location. Overall decent staff. Still lacking in hospitality training for a 5 star hotel

Dear Mr Mohammad , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent stay!

Aamir Families - 03/10/2021 Confirmed reviews ALL

Very nice hotel and team!

Dear Mr Aamir , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A good stay

abdulabdul01 03/10/2021 TripAdvisor review

I have been a regular client at Pullman zamzam in medina munawarah and in makkah clock towers. This stay, once again, was a very satisfactory one and all services met my expectations. Being a silver member of Accor, I got free parking, which the parking tag had been pre-register and handed to me on arrival.

Dear Sir, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

All Excellent

royal747captaiin 03/10/2021 TripAdvisor review

“The hotel is great , Good early check in and late check out service, You don't find in any other hotel. The staff is excellent, the breakfast is excellent, the room is beautiful, spacing and comfortable. The hotel modified my reservation without any Problems and this shows the respect and appreciation of the customers. Thank you to hotel staff. Tariq .

Dear Mr.Tariq , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tough guys

BBMC78 Solo travel - 28/09/2021 TripAdvisor review

2 SAR per hour for parking. Had to carry my suitcase till the elevator. From desk person lucks manners in terms of addressing guest. Offering cheap water, Aquafina, in a “high-scale” hotel. Noise from outside the hotel at 7 am

Dear Sir, Thank you for taking the time to tell us about your experience at Zamzam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindly provide with your reservation details in order to contact you and recognize the kind of the shortcoming in our service We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent stay

FarAway605246 25/09/2021 TripAdvisor review

Everything was excellent. Great stay, hospitality and a great experience for me. I am very pleased for the room upgrade done for me as a diamond member of ALL Accor. Car parking, welcome drink, amenities, etc.

Dear Sir , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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