Pullman Zamzam Madina Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 12,749 reviews

ALLSAFE approved hotel

Pullman Zamzam Madina
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+ 17 Services

Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery.

  • Family Rooms & Suites

  • Free Wi-Fi

  • Paid In-door Car Parking

  • Shuttle Bus towards Ladies Gate of Prophet Mohamed (PBUH)'s Mosque

Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street
North Zone, Central Madina
PO Box 40233
6150 42311 al madinah al munawarah
saudi arabia

Fax: (+966)148211889

Check-in from 14h00

Check out up to 12h00

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS:24.464222, 39.611139

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi

Our accommodation(s)

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,749 reviews

TripAdvisor Rating 4.0/5

911 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice stay

Customer review rating 4.0/5

Ahmed Families - 23/01/2022 Confirmed reviews ALL

This time is much more better than previous one.

Dear Mr Ahmed , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location with pleasant facility

Customer review rating 4.5/5

Mohammad A. Couples - 22/01/2022 Confirmed reviews ALL

Enhancing the in-room dining would be amazing

Dear Valued Guest we would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards,
Customer review rating 2.5/5

Tamam S. A. A. Families - 20/01/2022 Confirmed reviews ALL

Same issue when I book

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the future Once again, my most sincere apologies. Regards,
Customer review rating 4.0/5

Anonymous Solo - 20/01/2022 Confirmed reviews ALL

Comfortable, clean, great access to the Haram. Only issue is wait time at the front desk…it is always backed-up.

Dear Mr Shereef , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Below expectations

Customer review rating 2.5/5

S.belhaiza Business - 19/01/2022 Confirmed reviews ALL

My review us on booking.com

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the future Once again, my most sincere apologies. Regards,

its good stay

Customer review rating 3.5/5

Sari R. Families - 19/01/2022 Confirmed reviews ALL

I didnot got benifet from my points membership since day one , No any aware for it which impact for my level down to classic . its disappointed feeling ….

Dear Valued Guest We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,
Customer review rating 1.5/5

Hussain A. Families - 19/01/2022 Confirmed reviews ALL

I was not satisfied at all and get shocked. The hotel is not clean at all and will not stay again in the future.

Dear Mr Hussain , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent sejour

Customer review rating 4.5/5

B. Friends - 18/01/2022 Confirmed reviews ALL

super staff

Dear Valued Guest we would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards,

It was ok, Not great

Customer review rating 2.5/5

Maqsood K. Families - 18/01/2022 Confirmed reviews ALL

The good first: Staff was mostly nice. housekeeping was amazing. location was good, close to Haram which is great. Now the not so good: Concierge was anything but helpful. not a very accomodating hotel, I requested two rooms close to each other, even though i was staying several days, NOPE. I asked to extend my stay, it was like getting a root canal. rooms left a lot to desire for. Broken sockets. NOT one universal power socket. AT a hotel that caters to people from around the world, this is simply unfathomable that they would not consider installing at least a few if not all universal power sockets. Walls are paper thin. I could hear childrens screams from corridors and other rooms. Bathroom walls are paper thin, I can hear when someone is going in the bathroom (a very uncomfortable situation). wait times at front desk were way way too long.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the future Once again, my most sincere apologies. Regards,
Customer review rating 2.5/5

Hana Friends - 17/01/2022 Confirmed reviews ALL

Every thing was good but unfortunately i lost my teeth retainer while the housekeeper clean my flat

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the future Once again, my most sincere apologies. Regards,

Good stay, MashAllah!

Customer review rating 4.0/5

Dhulqarnayn Families - 17/01/2022 Confirmed reviews ALL

I booked for 3 single beds, but was given one double bed and one single bed! The Tea Kettle was not working properly. The Centralised AC was too cold had to be manually changed every 6 hours approximately. When I called for an extra Towel or soaps, the Attenders said not to call more than 2 times!

Dear Mr zulkhar , We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,

Convenient Location

Customer review rating 5.0/5

Zakir M. Families - 15/01/2022 Confirmed reviews ALL

A separate reception for Accor All members is to be really appreciated. I loved the experience from reception to the room and the services are exceptional. Definitely recommend Pullman Zam Zam to everyone. Special Thanks to Mr. Sabri @ reception for accomodating all my requests.

Dear Valued Guest we would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards,

Well located close Roza and Ziyara

Customer review rating 5.0/5

Mohamed S. J. Families - 15/01/2022 Confirmed reviews ALL

Excellent

Dear Valued Guest we would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards,

Good stay

Customer review rating 5.0/5

Anonymous Families - 22/12/2021 Confirmed reviews ALL

Excellent experience.

Dear Mrs Hanof , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay

Customer review rating 5.0/5

Shaima L. Families - 22/12/2021 Confirmed reviews ALL

I really enjoyed my stay with my family and appreciate the warm welcome and all the services provided. A special thanks to Bayan Alshareef for the upgrade she made for me and the great welcome. The Pullman Zamzam Madinah team is the best.

Dear Mrs Shimaa , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place

Customer review rating 4.5/5

Hassan Friends - 21/12/2021 Confirmed reviews ALL

Nice stuff, high speed internet, well furnished

Dear Mr Abdulkhaliq , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

M. A. Families - 19/12/2021 Confirmed reviews ALL

Overall it was a good experience.

Dear Mr A. , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great hotel, location, quality rooms

Customer review rating 5.0/5

Anonymous Families - 19/12/2021 Confirmed reviews ALL

all excellent: service, location. everyone is very friendly, rooms were promptly cleaned. one suggestion: maybe add some slippers to the room? that would have been convenient. Also most hotels in the world now have real (brew) coffee machines rather than Nescafe. Perhaps it's not a tradition in Saudi (surprising, since coffee is beloved there!), but it would be appreciated.

Dear Mr Michael , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stayed in Pullman Zamzam in Medina

TripAdvisor rating 5.0/5

ABCDefghj-123 19/12/2021 TripAdvisor review

I just want too give my review it’s was so beautiful and relax trip and really enjoyed it and the location is perfect for masjid Nabawi and overall I was really satisfied with all the staff and there names or kholod ,Rawalpindi, thekra, moataz bellman, Abdullah customers service and cleanliness and tidy ness

Dear Sir. , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing trip

TripAdvisor rating 5.0/5

tarifarabi 05/12/2021 TripAdvisor review

An amazing beautiful location and service The team was extremely good and took good care of us Especially the following staff: Abdull Aziz alsaidi Mohamad salama And Saba We enjoyed everything in the hotel

Dear Sir , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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