Pullman Zamzam Madina Hotel 5 stars

Customer review rating 4.3/5 9,454 reviews
Pullman Zamzam Madina
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+ 17 Services
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Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery.

  • Indoor Car Parking.

  • Family Rooms & Suites.

  • Free Wi-Fi.

  • Shuttle Bus towards Ladies Gate of Prophet Mohamed (PBUH)'s Mosque.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PRINCE MOHD BIN ABDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 4 restaurant(s)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street
North Zone, Central Madina
PO Box 40233
6150 42311
al madinah al munawarah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS :24.464222, 39.611139

Our accommodations

CLASSIC ROOM, 1 King Size Bed, Patio View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

CLASSIC ROOM, 2 Single Size Beds, Patio View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

CLASSIC ROOM, 3 Single Beds, Patio View

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 3 Single Beds, City View

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

DELUXE ROOM, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

DELUXE ROOM, 2 Single Size Beds, Haram View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, City View

  • Max. number of persons: 6
  • Area: From 60
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 85
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Patio View

  • Max. number of persons: 6
  • Area: From 60
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room

DELUXE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 75
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Max. number of persons: 6
  • Area: From 85
  • Wireless internet in your room

Our restaurants and bars

THE HORIZON

Type of cuisine: International

Rooftop International gastronomy experience, show-casting all day buffet, A la carte Mediterranean & Asian culinary delights, Les Grande Classiques des Braserries Françaises, etc. with blissful panoramic view of the grandoise Prophet (PBUH) Mosque.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MANDARA

Type of cuisine: International

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, with soulful aerial view featuring The Prophet (PBUH) Mosque. A la carte menu features Oriental specialties during lunch & dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA

Type of cuisine: International

Classic all day dining restaurant, unfolding sumptuous International buffet at breakfast, lunch, and dinner, with featurettes such as home-made bakery, traditional tandoori oven and Kids Care (special menu & entertainment).

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM

Type of cuisine: null

Elegant modern hub at the lobby, wrapped in the warmth of oriental décor, appetized by signature Parisian & Oriental light Snacks, Pastries, Breads & Viennoiseries baskets, premium Tea & Coffee collection, complemented by WiFi.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,454 reviews

tripadvisor

TripAdvisor Rating 4.0/5

701 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Best Haram view with neat and clean rooms

TripAdvisor rating 4.0/5

Sajeed_mi 20/02/2020 TripAdvisor review

Excellent hotel to enjoy the trip. Very clean hotel with excellent service and location. Amazing view of Haram from the room. Easy to join the prayer even after Azaan called specially for Mens. Staff is very supportive. Very busy hotel

Dear Sajeed, Thank you for trusting us and for your valuable time to express your feedback about our cleanliness, services, location, staff, and room view. We are sorry to hear your dissatisfaction with the crowd, your complaint will be forwarded to the management and addressed right away. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Madina. We hope to see you soon on your next visit.

One of the best hotels in Madina

Customer review rating 4.3/5

Masood Families - 19/02/2020 Confirmed reviews ALL

I have no complains with this hotel. It is very close to the Haram. Clean, good room service, very convenient, friendly staff, good location. Only problem is that the location for the female prayer area is on the opposite side of the Haram. The females have to come out the hotel and walk all the way to the other side of haram for prayer, which is not a short walk.

Dear masood a., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 4.3/5

Anonymous Friends - 19/02/2020 Confirmed reviews ALL

Nice to stay and friendly staff

Dear Altaf A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dark Room

Customer review rating 4.3/5

Ahmad M. C. Couples - 18/02/2020 Confirmed reviews ALL

Experience with reception is excellent Restaurant experience was worst Food quality is poor Cleaning is average

Dear Ahmad Makhdoom C., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Well located

Customer review rating 4.3/5

Abdelnasser G. Families - 18/02/2020 Confirmed reviews ALL

At first, I would like to thank the official for the reception, Dana Daghistani She managed to turn the bad start into an excellent one But upon observing that the carpet for the floor needs to be renewed Sincere thanks and appreciation

Dear Abdel Nasser Talaat Abdulaziz g., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Exellant

Customer review rating 4.3/5

N. E. Families - 18/02/2020 Confirmed reviews ALL

It was exellant experience, hope to return back soon, thank you for every one

Dear N. El Sayed N., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best customer service

Customer review rating 4.3/5

S M. Couples - 17/02/2020 Confirmed reviews ALL

Excellent location, beautiful modern hotel, exceptional customer service

Dear Saeed M., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent stay

Customer review rating 4.3/5

Sulaiman Couples - 17/02/2020 Confirmed reviews ALL

The staff were quite courteous and professional. I was quite satisfied.

Dear Suliman F., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good experience

Customer review rating 4.3/5

Zareen A. J. Couples - 17/02/2020 Confirmed reviews ALL

The staff at the hotel is extremely efficient, helpful.

Dear Zareen Ajmal J., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Lovely place

Customer review rating 4.3/5

Majid Solo - 17/02/2020 Confirmed reviews ALL

Very welcoming staff, clean and tidy place , the breakfast is perfect also , love it and recommended..

Dear Majid A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good located n big neet n clean rooms with comparative staff.

Customer review rating 4.3/5

Farhan U. Families - 17/02/2020 Confirmed reviews ALL

We all r enjoy, very very good atmosphere hotel r well located, enjoy our ebadaats. We r recommended zamzam Pullman Madina. Best choice.

Dear {guest_first_name} H., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

The best reward of your expense

Customer review rating 4.3/5

Xyz N. Friends - 16/02/2020 Confirmed reviews ALL

Polite and humble staff, excellent service, comfortable rooms, tasty and fresh food. All was excellent. I have already recommended my friends to stay there for their travel.

Dear Sarah R., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Perfectly Located

Customer review rating 4.3/5

Arch. A. S. S. Families - 16/02/2020 Confirmed reviews ALL

Well trained staff, especially Aldulazeez the front desk guy who checked us in the hotel, the house keeping Supervisor by name Ismael also Room attendant by name Joni. These people made our stay memorable. Looking forward to another stay Insha Allahu. Lastly, think u should look inward your restaurant for other range of obtion. Regds

Dear S. S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Bad service

Customer review rating 4.3/5

Khulud Business - 16/02/2020 Confirmed reviews ALL

I’m so disappointed fir a bad service at this hotel I’ve never had this experience with other pullman group. You need to work more to improve the reception employees and also fixing the parking issue. I hope you work on this. Regards,

Dear Khulud A., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Good stay and conveniently located

Customer review rating 4.3/5

Abdul J. Families - 16/02/2020 Confirmed reviews ALL

Our stay was much comfortable. Hotel staff was cooperative and hospitable.

Dear {guest_first_name} Abdul J., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Beautiful stay

Customer review rating 4.3/5

S. A. Couples - 15/02/2020 Confirmed reviews ALL

Very good service, very clean, staff were amazing and the hotel food was on point! Would highly recommend booking this hotel to anyone. Can’t wait to come back insha’Allah

Dear A. S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Friendly staff

Customer review rating 4.3/5

Arif S. Families - 14/02/2020 Confirmed reviews ALL

The staff was really welcoming and friendly

Dear Arif S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Location was good as well as accommodation. However, customer service from consiege desk was appalling.

Customer review rating 4.3/5

Abdullah Families - 14/02/2020 Confirmed reviews ALL

Consiege staff on duty at the desk next to the doors was very rude to my sister. She originally went to the main reception desk, who we have no complaints about to ask for a replacement kettle, as the one in our room was not working. As there was no one at the reception desk she went to ask for this at the consiege desk located next to the entrance doors. Bearing in mind that we had traveled for 5 hours from Makkah and were given the wrong room initially by you. The consige staff was immediately dismissive, he said 'what do you want now?'. She started to explain that there was no one at the reception desk and we need a replacement kettle, before she could finish, the staff member told her to be quiet and listen to him first in a very rude manner. She then asked for his name, which he refused to give and simply pointed to his manager and told her to go away. In fairness the manager immediately apologised but also did not give the name of said staff member. Nor did said staff member apologise himself. We are British Citizens of PAKISTANI descent and I have no doubt this is the only reason said staff member thought he could get away with such appalling behavior. This experience at check in soured our whole trip, we had heard about the hospitality of people from Madina but unfortunately, found it lacking. As pilgrims to the Holy mosques and having paid for a 'good' hotel we expected much better from you.

Dear Abdullah K., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Very clean, and the staff is very friendly

Customer review rating 4.3/5

Amr E. Couples - 14/02/2020 Confirmed reviews ALL

Very nice hotel well located bit a bit far from ladies entrances

Dear amr E., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Madina

Customer review rating 4.3/5

B. F. Families - 13/02/2020 Confirmed reviews ALL

It was very good experience Staff was very polite and nice and good behaviour Room was very good we enjoyed staying in Pullman Zam Zam

Dear Shahnaz F., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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