Pullman Zamzam Madina Hotel 5 stars

Customer review rating 4.3/5 9,627 reviews
Pullman Zamzam Madina
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+ 17 Services
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Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery.

  • Indoor Car Parking.

  • Family Rooms & Suites.

  • Free Wi-Fi.

  • Shuttle Bus towards Ladies Gate of Prophet Mohamed (PBUH)'s Mosque.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PRINCE MOHD BIN ABDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 4 restaurant(s)
Business services
  • Business centre
  • Copy/print service available
Information message

Hotel is temporarily closed. We look forward to welcome you back real soon. Meanwhile, do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street
North Zone, Central Madina
PO Box 40233
6150 42311
al madinah al munawarah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS :24.464222, 39.611139

Our accommodations

CLASSIC ROOM, 1 King Size Bed, Patio View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

CLASSIC ROOM, 2 Single Size Beds, Patio View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

CLASSIC ROOM, 3 Single Beds, Patio View

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 3 Single Beds, City View

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

DELUXE ROOM, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

DELUXE ROOM, 2 Single Size Beds, Haram View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, City View

  • Max. number of persons: 6
  • Area: From 60
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 85
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Patio View

  • Max. number of persons: 6
  • Area: From 60
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room

DELUXE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 75
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Max. number of persons: 6
  • Area: From 85
  • Wireless internet in your room

Our restaurants and bars

THE HORIZON

Type of cuisine: International

Rooftop International gastronomy experience, show-casting all day buffet, A la carte Mediterranean & Asian culinary delights, Les Grande Classiques des Braserries Françaises, etc. with blissful panoramic view of the grandoise Prophet (PBUH) Mosque.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MANDARA

Type of cuisine: International

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, with soulful aerial view featuring The Prophet (PBUH) Mosque. A la carte menu features Oriental specialties during lunch & dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA

Type of cuisine: International

Classic all day dining restaurant, unfolding sumptuous International buffet at breakfast, lunch, and dinner, with featurettes such as home-made bakery, traditional tandoori oven and Kids Care (special menu & entertainment).

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM

Type of cuisine: null

Elegant modern hub at the lobby, wrapped in the warmth of oriental décor, appetized by signature Parisian & Oriental light Snacks, Pastries, Breads & Viennoiseries baskets, premium Tea & Coffee collection, complemented by WiFi.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,627 reviews

tripadvisor

TripAdvisor Rating 4.0/5

725 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Stay and Fantastic Service.

Customer review rating 4.3/5

Shiraj Families - 18/03/2020 Confirmed reviews ALL

Great location, and staff were all too ready to provide us with what we wanted. Fantastic service and would definitely return to stay.

Dear Mr.Shiraj , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A good overall experience

Customer review rating 4.3/5

Ghanim Solo - 15/03/2020 Confirmed reviews ALL

The hotel has a good location, friendly staff and a greet welcoming, regardless of the chef at the omelet station was moody :(. It was a very good overall experience and I will come back to this hotel whenever I am back to Madinah.

Dear Ghanim , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Below expectation

Customer review rating 4.3/5

Nahid A. Families - 14/03/2020 Confirmed reviews ALL

I had a reservation through telephinic a day before wherein i clearly stated that i will come with family at around 10:30AM, they ensured me that i would get a room on paid basis as room are available due to low accupencay, but Lady at the reception and Manager sitting ar side table rejected my request and told me to wait till 4:30PM, more to my surprise they were alocating rooms to Arabi Customers, Thank to one Asian Guy i would hide his name i told him my problem he spoke to someone and arrange room around 12:30pm, Not a pleasant experiance at all

Dear nahid , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good place to stay

Customer review rating 4.3/5

Muhammad R. Families - 14/03/2020 Confirmed reviews ALL

Very busy, but clean and up to date. Rooms are clean and modern. Staff professional and helpful. Room service food and resturant buffet is good in regards of taste and varity. Very close to masjid e nabavi gate 3.

Dear MUHAMMAD , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

NICE & COMFORTABLE STAYING PLACE IN MADINA

Customer review rating 4.3/5

Ausaf A. Couples - 13/03/2020 Confirmed reviews ALL

The hotel is closely located just in front of the green Gumbad e Khizra, the view of which from our room was quite fascinating. The room was luxurious. Mr. Ibrahim, the floor supervisor, with his team of room boys named Yusuf Jabbar & Farman Ali was very active & effective in attending to the needs of cleaning & making our stay comfortable. Senior Supervisor Mr. Javed Qureshi was a decent , polite young man who always lead his team from front in caring for the needs & aspirations of all guests and making our stay memorable. During an interaction with the manager of the property, Mr. Shahab, we found him as a highly professional polite & caring gentleman who on our request granted permission for a late check-out from the hotel, which provided us the luxury & satisfaction of offering Maghrib & Isha prayers in Masjid e Nabvi before our departure from the Holy City. The breakfast provided by the hotel was extensive & tasty combination of delicious hot dishes & cold items. We thoroughly enjoyed this lavish breakfast on each morning of our stay at the property. All front desk employees & telephone operators were very courteous & prompt in attending to our needs. Overall it was a pleasant experience staying at your hotel for which we owe our thanks to each one of your excellent team member.

Dear A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.3/5

Dr Y. A. Families - 13/03/2020 Confirmed reviews ALL

Awesome experience and all staffs were so kind and gentle .Thanks once again

Dear Yasmin , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location and service

Customer review rating 4.3/5

Anonymous Families - 12/03/2020 Confirmed reviews ALL

Amazing experince very helpful customer service

Dear Muhammad , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect stay

Customer review rating 4.3/5

Mohamed S. Families - 12/03/2020 Confirmed reviews ALL

From check-in to check-out was a absolute ease, very professional and friendly staff. They even wrote me via whatsapp to find out what time I would arrive to make the check-in process smooth. The hotel itself was right in front of the Haram so perfectly located, the room service was perfect, the house keeping was perfect too. The customer relations officer, rang the room to find out if everything was fine, this happened about three time during the five nights we stayed, this is a great idea but third time we were annoyed, because the baby woke up. Overall we had a extremely pleasant stay at the Pullman Zamzam Madinah and Insha Allah will stay there again and will definitely recommend it to family and friends too.

Dear Mohamed ; We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It’s well located, not faraway from the Haram.

Customer review rating 4.3/5

Hussain H. A. Families - 11/03/2020 Confirmed reviews ALL

The service is very good. The receptionist was friendly. The rooms very wide.

Dear Hussein , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very well located and good stay

Customer review rating 4.3/5

Ahmed S. Business - 10/03/2020 Confirmed reviews ALL

Nice stay

Dear Mr. Ahmed , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect stay

Customer review rating 4.3/5

Yalda R. Families - 08/03/2020 Confirmed reviews ALL

The service was great and Ms. Raham (not sure of the accurate spelling) was extremely nice and professional.

Dear Mr R., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Hospitality - Perfect Location

Customer review rating 4.3/5

Mohamed Friends - 08/03/2020 Confirmed reviews ALL

Overall very good stay beside Masjid Nabawy, Good location, friendly staff especially the Egyptian waiters in the roof restaurant and the Eggs station super welcoming & friendly.

Dear Mohamed , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Ayesha A. Families - 08/03/2020 Confirmed reviews ALL

My reservation was cancelled without any correspondance. Then i was alloted a dirty room

Dear Ayesha , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Extremely satisfied

Customer review rating 4.3/5

S M. Solo - 08/03/2020 Confirmed reviews ALL

I was there for Umrah and was absolutely satisfied with everything , couldn’t fault anything From the Room, staff, meals all were as one would expect and even better. Every member of staff and even the security never made me feel like I was out of place. I’d like to also give a special Thanks to Ali at security who was always there to guide me with how to get anywhere in Medina. You have a brilliant set up at Pullman zamzam hotel Keep up the good work. I will come again Thanks and God bless.

Dear SHAKIR , Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Masjid an-Nabawi to enjoy a distinctive spiritual experience. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. We are looking forward to welcoming you again at Pullman Zamzam Madina soon Sincerely,

Good stay

Customer review rating 4.3/5

Anonymous Families - 08/03/2020 Confirmed reviews ALL

Every thing was amazing

Dear Abdulaziz , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Abdulrahman A. Families - 07/03/2020 Confirmed reviews ALL

Always good

Dear Mr Abdulrahman , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly staff

Customer review rating 4.3/5

H. Solo - 07/03/2020 Confirmed reviews ALL

Hotel staff are extremely friendly and very helpful.

Dear Hala , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay

Customer review rating 4.3/5

Munira Families - 06/03/2020 Confirmed reviews ALL

staying experience was really good.. great hotel.friendly staff..good hygiene (madina branch - mecca branch room cleaning did poor job, even after complaining to staff directly several times, cleaning was not upto the mark)

Dear Mr Abdul Qadir , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.3/5

Hamza M. Couples - 06/03/2020 Confirmed reviews ALL

It was a good stay and good service

Dear Hamza , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And in the same time are sorry to hear your dissatisfaction with the breakfast Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good stay

Customer review rating 4.3/5

Naoufal Couples - 05/03/2020 Confirmed reviews ALL

Very well located : 50m from Haram Ladies have to walk 10mn to reach ladies mosque entry.

Dear Mr. Mohamed We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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