Pullman Zamzam Madina Hotel 5 stars

TripAdvisor rating 4.0/5 676 reviews
Pullman Zamzam Madina
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Room 1

Number of guests
Children's age

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Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque

  • Valet car park

  • Family rooms

  • Free WIFI

  • Laundry and ironing services

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PRINCE MOHD BIN ABDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 4 restaurant(s)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Pullman Zamzam Madina

Amr Bin Al Gmoh Street Madina
PO Box 40233 Madina
Kingdom of Saudi Arabia
41499
madinah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS :24.464222, 39.611139

Our accommodations

CLASSIC ROOM, 1 King Size Bed, Patio View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

CLASSIC ROOM, 2 Single Size Beds, Patio View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

CLASSIC ROOM, 3 Single Beds, Patio View

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 3 Single Beds, City View

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

DELUXE ROOM, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

DELUXE ROOM, 2 Single Size Beds, Haram View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, City View

  • Max. number of persons: 6
  • Area: From 60
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 85
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Patio View

  • Max. number of persons: 6
  • Area: From 60
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room

DELUXE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 75
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Max. number of persons: 6
  • Area: From 85
  • Wireless internet in your room

Our restaurants and bars

THE HORIZON

Type of cuisine: International

Rooftop International gastronomy experience, show-casting all day buffet, A la carte Mediterranean & Asian culinary delights, Les Grande Classiques des Braserries Françaises, etc. with blissful panoramic view of the grandoise Prophet (PBUH) Mosque.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MANDARA

Type of cuisine: International

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, with soulful aerial view featuring The Prophet (PBUH) Mosque. A la carte menu features Oriental specialties during lunch & dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA

Type of cuisine: International

Classic all day dining restaurant, unfolding sumptuous International buffet at breakfast, lunch, and dinner, with featurettes such as home-made bakery, traditional tandoori oven and Kids Care (special menu & entertainment).

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM

Type of cuisine: null

Elegant modern hub at the lobby, wrapped in the warmth of oriental décor, appetized by signature Parisian & Oriental light Snacks, Pastries, Breads & Viennoiseries baskets, premium Tea & Coffee collection, complemented by WiFi.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,193 reviews

tripadvisor

TripAdvisor Rating 4.0/5

676 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Home sweet home

Customer review rating 4.3/5

Mikal Friends - 11/01/2020 Confirmed reviews ALL

Every time I stay at this property i feel like I'm at home

Not as expected

Customer review rating 4.3/5

Anonymous Families - 10/01/2020 Confirmed reviews ALL

The executive suites was totally out of shape. No good furniture. The dining table was missing. Not clean

Definitely a 5 star hotel

Customer review rating 4.3/5

R Couples - 10/01/2020 Confirmed reviews ALL

Hotel is clean and located on the quiet side of the masjid. Staff are friendly. Breakfast is amazing (they even have tabasco) Rooms are spacious and comfortable beds Fast internet They go out of their way to make you feel welcome

Excellent stay

TripAdvisor rating 4.0/5

Ibrahim A Family - 10/01/2020 TripAdvisor review

Reception call in advance to check what you prefer. I got a room for three with Haram view. Receptionists are great. Breakfast was special in Safwa was great on the roof with a charming view. Hotel is modern and new. Close to Haram for men, females had a bus.

ok

Customer review rating 4.3/5

I. Families - 09/01/2020 Confirmed reviews ALL

we did not got room we asked for. The cleanliness of room had issues

The best hotel experience and service from Zam Zam Pullman Madinah Saudi Arabia

Customer review rating 4.3/5

Irfaan K. A. P. S. A. Families - 09/01/2020 Confirmed reviews ALL

I return every two years to Zam Zam Pullman, the best in every aspect of hospitality, friendly staff and close to the Green Dome.

False information on check out times. Rude staff

Customer review rating 4.3/5

Anonymous Families - 09/01/2020 Confirmed reviews ALL

Was told numerous times that check out was at 2 pm. But on the day of leaving we received a call from reception at 11.45am rushing us to leave the hotel saying that check out was at 12pm. I went to reception and showed the staff the booking confirmation email from them saying that check out was at 2pm. The guy said that the email is incorrect and that i need to tell the company to change it. I thought to myself, How is that my problem?. The guy was very rude to me. I didn't see his name but if i see him again i will definitely report him.

Excellent

Customer review rating 4.3/5

Kamran A. Families - 09/01/2020 Confirmed reviews ALL

We wee looked after very well. Adnan did everything to help us.

Very good

Customer review rating 4.3/5

Abdul H. Families - 09/01/2020 Confirmed reviews ALL

Watsapp service was excellent. Room cleaners were pleasant. Breakfast manager was very hospitable and breakfast attendants were very helpful.

Good locationw

Customer review rating 4.3/5

Nimer Solo - 08/01/2020 Confirmed reviews ALL

It was nice e perience but the breakfast was not to the expectation

Good

Customer review rating 4.3/5

Hamza S. Solo - 08/01/2020 Confirmed reviews ALL

It was okay and satisfactory

Satisfactory

Customer review rating 4.3/5

Yasmin Families - 08/01/2020 Confirmed reviews ALL

My stay was fine. However, the breakfast needs to be improved in tremendously. Foods were cold, no variety, and then mostly Indian as the main dish. The food was also not tasty. Also, the hotel was loitered with so many people from Uzbekistan that dint seem to know their direction. They made the lobby so noisy and clumsy. It would be good to give them a dedicated area and a hotel guide to keep them away from loitering the beautiful hotel. Other than the aforementioned, every other things was great especially the location and in house cleaning Thanks

good

Customer review rating 4.3/5

Merlin B. Solo - 08/01/2020 Confirmed reviews ALL

Fantastic experience

amazing experience, really nice week with our family

Customer review rating 4.3/5

S. Families - 07/01/2020 Confirmed reviews ALL

We liked the room service from the hotel, and a special mention to boys Manik Miha and Nazmul Alam, and their boss Mudasir Farooq! We liked the place, just taking 5mn walk to the holy mosque, we do prefer this side this is so convenient. We do liked the listening attitude of the people and management from the hotel. We liked the breakfast even if there is still room for improvement, especially on the continental side of it. We found the view from the restaurant just amazing and nice, we do recommand the hotel !!!!

staffs not ready yet, need more training

Customer review rating 4.3/5

Haider Couples - 07/01/2020 Confirmed reviews ALL

We were 4 people: two couples. Requested two rooms on the same floor. The staffs did the opposite: one in 9th floor and one in 4th floor. The hotel-lifts are miserable. We cannot go to both floors with roomcard. Breakfast also not up to the mark. As I am a silver-class member, they can offer me a drick-vouchers. When I ask for it, they just bring two glases of chemical orange juices and gave us! for thay they make me waiting for 30 minutes in the Accor-reception. Tha staff have no idea about the drink-vouchers! Also they did not upgrade the room for the silver class. I would not recommend this hotel for groups with females... as this is far away from the female zone of masjid haram.

VEry nice

Customer review rating 4.3/5

Jauhar A. Families - 06/01/2020 Confirmed reviews ALL

Overall its amazing from the breakfast to the room everything was perfect. The only thing we don't like is that the hotel is overcrowded but its a peak umrah season so no complaints

Dissapointed

Customer review rating 4.3/5

Ikleel Families - 06/01/2020 Confirmed reviews ALL

Through Agoda we booked for 2 queen bed DELUX SUITE and on arrival the front desk gave us a room with more than 6 small single beds ( like a small lodge ) where there was no access to the wardrobe and toilet was not attached. Once informed the front desk they said they dont have that category anymore but i think if we booked it should be made available or else they should not do booking for Agoda . They sud atleast inform that the category is not available and should have given some better options.

Mr

Customer review rating 4.3/5

Ahmad K. Families - 06/01/2020 Confirmed reviews ALL

so nice

I was insulted and humilated by your duty manager Abdulrahman Bakhesh

Customer review rating 4.3/5

Adel A. -. (. 7. Families - 06/01/2020 Confirmed reviews ALL

Very unpleasent. Too bad.

5 star hotel but lacking certain espect

Customer review rating 4.3/5

El C. Couples - 06/01/2020 Confirmed reviews ALL

The hotel was nice but the rooms had no privacy whatsoever. I could hear every single word spoken by the next room and I’m sure they did hear me too. Breakfast was mediocre and pls take note from nearby competitors. The hotel needs to keep up with star rating. 2 nights been asking for iron but to no avail, after buying one myself, they sent one outside the door. That was the end of Day 2. Very disappointing. Check in staff a female- did not even acknowledge my wife who was sitting next to me. Is it because I’m Arab and my wife is Singaporean? She kept her eyes on me and I felt it was bad. Please train staff to treat everyone equally because it was embarrassing. Will not stay again. Unfortunately.

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