It was again a fantastic trip and pleasant hosting by Pullman make it unforgettable.

Nice stay, clean room and nice staff. There is one issue, The sounds from the other rooms is very clear in my room

Really this time I would to thank all staff of hotel More better than crevice staying , I’m so happy

The staff is very welcome, and really accommodating. They allowed us to check in 4-5 hours before the check in time. The staff also gave us a free update from a double room to a quad room.

Stay was very good and took your safety to another level whilst everyone and everywhere else drop there guard

We made the reservation through the hotel itself and where never informed that this is a hotel where non-muslims are not allowed to stay. At the reception they initially refused to check us in. In view of the recent changes in Saudi Arabiawe were however allowed to enter the city of Madinah. After a lengthy discussion we called for the manager and where eventually allowed to stay for just one night. Breakfast was one big chaos.

It has been a wonderful experience staying at Pullman Zamzam Madinah.

The hotel is amazing , the staff is friendly and cooperative all the services are fun tasting. I personally strongly recommend the pull man zam zam in Madina Munawara.

I came in on my bday and was greeted in such a professional and welcoming manner, I was also happy to be upgraded to a room with the Haram view. The hotel was located in a prime area, just steps to the masjid. Clean facility and amenities available

Well located and a Good stay

I book the hotel after reading the reviews on google map and when i arrived i was disappointing firstly by the location its its not overlooking Haram its on the second line of buildings , Secondly the bed, duvet and pillows are old so hard and un comfortable and irritate my skin Third the cleanliness of the room i found a pair of used socks under the chair Forth thing is the breakfast buffet un organized you have to search for a table by your self , the restaurant is so small and the food was sad i even did not go the second day for the breakfast i pay for And i called for room service asking for fries only and he told me to wait 40 minutes and its arrived cold as an ice Overall the hotel needs maintenance its soo old And i would not recommend it to any one

Excellent service helpful staff

After driving from Makkah, we checked-in at around 11:00 pm and We were quite exhausted but Ms. Dania (if I am not wrong to note down her name) made the whole process of check-in quick and easy and to our good surprise (as usual like our every trip) our upgrading to junior suit was ready and this hospitality of Pullman Zamzam (room upgrading) has its particular landmark which wins our heart on our every trip. I must say that Ms. Dania was very pleasant, polite and did her best to smoothen our check-in and it is very much appreciated as she did her job perfectly well to provide also parking slot for my car during the stay. huge Kudos to her !! All front desk staff were very pleasant, polite and did their best to help us in every matter which we needed from them throughout our stay. I hope these staff members will receive more recognitions for their outstanding services The hotel is very clean and meticulous. The location has great access to Mosque - only few steps of walking and we are inside the Mosque. The suit room was clean and would consider spacious. House keeping staff were quick to provide anything we needed, specially when we wanted to replace the electric kettle which was found not working and the replacement was provided immediately. All housekeeping boys were pleasant and they know how to address minute details to fulfill while making the room with generous supplies. Anything needed or requested was handled by them immediately. Generally, the over-all staff are awesome too ! I strongly believe the amazing services, we received is due to Pullman Zamzam’s senior manager’s superior managerial skills and their training program to their staff members. We highly recommend this great hotel to everyone who wish to stay in Medina during their holy trip. We've been here for 05-nights and more likely we will be here for another trip in coming month of January / February as we are always happy here to find home away from home. Once again, We want to thank Pullman Zamzam Medina and its staff for making our stay here, feel like a home and not just a hotel. Excellent rating from us.

The breakfast area has over 100 at times with literally 2 waiters/workers running around struggling to clean and set up tables. In the other hand the reception area is over staffed with the majority not interested in helping customers. No coordination between the concierge desk and the hotel management. Both give the opposite answer for the same question. Hotel tried to overcharge even after I showed them my reservation. They never believe the guest's words.

Hotel is near Madinah mosque. Hotel is large and provide car parking. Easy to arrive and depart from hotel. Fast Check in & Check out. All ACCOR Staff call me to confirm arrival and additional issues a day prior, arrival day & during my stay. Check In Staff were professional and found my rooms ready including car paking.