Pullman Zamzam Madina Hotel 5 stars

Customer review rating 4.3/5 12,186 reviews

ALLSAFE approved hotel

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Room 1

Pullman Zamzam Madina
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+ 17 Services

Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery.

  • Family Rooms & Suites

  • Free Wi-Fi

  • Paid In-door Car Parking

  • Shuttle Bus towards Ladies Gate of Prophet Mohamed (PBUH)'s Mosque

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PRINCE MOHD BIN ABD Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
Business services
  • Business centre
  • Copy/print service available Paying

Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street
North Zone, Central Madina
PO Box 40233
6150 42311 al madinah al munawarah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Check-in from 14h00

Check out up to 12h00

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS :24.464222, 39.611139

Our accommodation(s)

Our restaurants and bars

ATRIUM

Elegant modern hub at the lobby, wrapped in the warmth of oriental décor, appetized by signature Parisian & Oriental light Snacks, Pastries, Breads & Viennoiseries baskets, premium Tea & Coffee collection, complemented by WiFi.

AL MANDARA

Type of cuisine: International

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, with soulful aerial view featuring The Prophet (PBUH) Mosque. A la carte menu features Oriental specialties during lunch & dinner.

ACACIA

Type of cuisine: International

Classic all day dining restaurant, unfolding sumptuous International buffet at breakfast, lunch, and dinner, with featurettes such as home-made bakery, traditional tandoori oven and Kids Care (special menu & entertainment).

THE HORIZON

Type of cuisine: International

Rooftop International gastronomy experience, show-casting all day buffet, A la carte Mediterranean & Asian culinary delights, Les Grande Classiques des Braserries Françaises, etc. with blissful panoramic view of the grandoise Prophet (PBUH) Mosque.

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,186 reviews

TripAdvisor Rating 4.0/5

875 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent location and services

TripAdvisor rating 5.0/5

Ghazi D 22/09/2021 TripAdvisor review

Very well-maintained and excellent location. Hotel services are excellent; breakfast price is a bit expensive and parking used to be free and now it is a payed service. overall, it is a good value for money

Great area

Customer review rating 4.5/5

A. S. Business - 19/09/2021 Confirmed reviews ALL

Parking charge should not be charge who stay in hotel , this only make us not come again in Zam zam pull man rather than all good

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No bad

Customer review rating 2.5/5

Anonymous Families - 19/09/2021 Confirmed reviews ALL

The receptions need to be more welcoming and informative. The breakfast was disappointing.

Dear Mr Mohammad , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent location and well maintained

Customer review rating 5.0/5

Iqbal A. Families - 18/09/2021 Confirmed reviews ALL

Very neat and well maintained hotel, all staff members are very cooperative and cheerful during the service.

Dear Mr Iqbal , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 5.0/5

Shandar S. Families - 15/09/2021 Confirmed reviews ALL

Friendly and professional staff

Dear Mr Shandar , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, Good stay.

Customer review rating 4.5/5

Reda Friends - 15/09/2021 Confirmed reviews ALL

convenient and comfortable.

Dear Mr Reda Saud , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.0/5

Abdullah F. Friends - 14/09/2021 Confirmed reviews ALL

- Hotel room and lobby was so dirty. - Breakfast was poor and a lot of items missing . - Housekeeping was poor and dayli .

Dear Mr Abdullah , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

A. H. Families - 14/09/2021 Confirmed reviews ALL

Very nice The only problem is the location of the hotel in front of the Qibla; which causes delay of reaching the prayer place on-time; specially for ladies - since Ladies gates are located on the back side of the Mosque

Dear Mr.Ahmed , Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Madina. Your notes The Pullman Zamzam Madina Hotel offers a free bus service(shuttle bus) to connect ladies to Gate 25 of the Prophet's Mosque 15 minutes before each prayer.We are looking forward to welcoming you again at Pullman Zamzam Madina soon

Superb

Customer review rating 5.0/5

Nazr F. Families - 12/09/2021 Confirmed reviews ALL

1st Time in how many years My family & me have enjoyed more than any other hotel

Dear Mr.Nazr , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exceptional stay

Customer review rating 5.0/5

Mohamed D. Families - 12/09/2021 Confirmed reviews ALL

All excellent, no comments

Dear Mr mohammed , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well Located and nice spacious rooms

Customer review rating 4.0/5

Mutasim B. A. H. Families - 09/09/2021 Confirmed reviews ALL

Overall it was a nice experience to stay at Pullman. Just few things which I would like to bring your attention to 1. I booked a room with 3 beds, two of the beds were nice and cozy but the third bed was smaller in size and even the mattress was not comfortable. 2. Few toiletries were missing (Eg - Bathroom slippers, Body Lotion), it was provided when I asked for it. Tooth brush and toothpaste was not available at all. 3. Parking was paid which was surprising to me, usually it's free for the guests. The 1st point bed thing was the most disappointing otherwise the the 2nd can be ignorable. But sometimes small details make huge difference. Hope my feedback would be take into consideration and things be improved. Other than that I enjoyed the stay and would like to stay again. Regards.

Dear Mr Mutasim , We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,

- location - breakfast - room

Customer review rating 5.0/5

Muhammad U. E. Families - 09/09/2021 Confirmed reviews ALL

- location is perfect - breakfast is amazing - room was spacious

Dear Mr Muhammad , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location and view

Customer review rating 3.5/5

Muhammad A. Families - 08/09/2021 Confirmed reviews ALL

The Hotel is excellent, but started to need more careful maintenance and higher level of cleaning for the bathrooms. Water pressure in the washbasins is terrible; very week pressure not enough to wash the soap away from the hands! The indian gentleman at the front door of the resturant who was adminstrating the breakfast was not cooperative.

Dear Mr. Muhammed, We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,

Good stay

Customer review rating 4.0/5

Anes Couples - 08/09/2021 Confirmed reviews ALL

Mohamed Sabri made us a great experience from start with the warm hospitality.

Dear Mr Anes , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, spacious rooms, staff are extremely helpful and accommodating

Customer review rating 5.0/5

Maqsood A. Solo - 08/09/2021 Confirmed reviews ALL

I have been guest of the Pullman Zam Zam over the last few years, due to it wonderful facility, fast check in check , “can do” attitude had pulled me back to this hotel. Domestic staff very polite and helpful

Dear Mr Muhammad , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is ok and reception employees were amazing

Customer review rating 3.0/5

Wael K. Families - 07/09/2021 Confirmed reviews ALL

How come im guest in hotel and asking me to pay for parking??? This thing me disappointed and not satisfied

Dear MrWael., Thank you for taking the time to tell us about your experience at Zamzam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Filthy, unhygienic in covid environment

TripAdvisor rating 1.0/5

khanok2021 06/09/2021 TripAdvisor review

Room was poor quality, unclean, seems like carpets were not vacuumed, bed mattress had broken springs , bin in bathroom was broken, insufficient amount of drinking water, only one dental kit overall not worth it

Dear Sir, Thank you for taking the time to tell us about your experience at Zamzam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindly provide with your reservation details in order to contact you and recognize the kind of the shortcoming in our service We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Keep improving

TripAdvisor rating 4.0/5

rwwh 23/08/2021 TripAdvisor review

1) Noise from the equipments in front of my room Number (896). 2) Location of my room near the equipments on the roof and wasn’t good location. 3) Breakfast quality and food variety need more improvement.

Dear Sir, We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina

Excellent view

TripAdvisor rating 5.0/5

aahmedullah 23/08/2021 TripAdvisor review

Excellent location, safe and pleasant stay. The best hotel to get Madinah Haram view right in front of Prophet Roza. Friendly staff and well maintained rooms and service. Convenient to attend all prayers.

Dear Mr. Ahmedullah, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Execellent

TripAdvisor rating 5.0/5

osmannagra 16/08/2021 TripAdvisor review

Best Hotel. Location awesome. Queit and clean. Basement parking. Room service. Haram view. Execellent staff at reception, lost and found department helped me getting my lost mobile, not much crowded, multiple elevators

Dear Mr.×Osman , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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