Pullman Zamzam Madina Hotel 5 stars

Overall good experience except number of bed not initially provided in booked room although 3 adults and 2 children was confirmed. Later it was arranged , also microwave was restricted but was not informed during booking. Check out time should be 4 pm instead of 12 pm Parking space was great. Staff was polite and supportive.

Great location, and staff were all too ready to provide us with what we wanted. Fantastic service and would definitely return to stay.

The hotel has a good location, friendly staff and a greet welcoming, regardless of the chef at the omelet station was moody :(. It was a very good overall experience and I will come back to this hotel whenever I am back to Madinah.

I had a reservation through telephinic a day before wherein i clearly stated that i will come with family at around 10:30AM, they ensured me that i would get a room on paid basis as room are available due to low accupencay, but Lady at the reception and Manager sitting ar side table rejected my request and told me to wait till 4:30PM, more to my surprise they were alocating rooms to Arabi Customers, Thank to one Asian Guy i would hide his name i told him my problem he spoke to someone and arrange room around 12:30pm, Not a pleasant experiance at all

Very busy, but clean and up to date. Rooms are clean and modern. Staff professional and helpful. Room service food and resturant buffet is good in regards of taste and varity. Very close to masjid e nabavi gate 3.

The hotel is closely located just in front of the green Gumbad e Khizra, the view of which from our room was quite fascinating. The room was luxurious. Mr. Ibrahim, the floor supervisor, with his team of room boys named Yusuf Jabbar & Farman Ali was very active & effective in attending to the needs of cleaning & making our stay comfortable. Senior Supervisor Mr. Javed Qureshi was a decent , polite young man who always lead his team from front in caring for the needs & aspirations of all guests and making our stay memorable. During an interaction with the manager of the property, Mr. Shahab, we found him as a highly professional polite & caring gentleman who on our request granted permission for a late check-out from the hotel, which provided us the luxury & satisfaction of offering Maghrib & Isha prayers in Masjid e Nabvi before our departure from the Holy City. The breakfast provided by the hotel was extensive & tasty combination of delicious hot dishes & cold items. We thoroughly enjoyed this lavish breakfast on each morning of our stay at the property. All front desk employees & telephone operators were very courteous & prompt in attending to our needs. Overall it was a pleasant experience staying at your hotel for which we owe our thanks to each one of your excellent team member.

Awesome experience and all staffs were so kind and gentle .Thanks once again

Amazing experince very helpful customer service

From check-in to check-out was a absolute ease, very professional and friendly staff. They even wrote me via whatsapp to find out what time I would arrive to make the check-in process smooth. The hotel itself was right in front of the Haram so perfectly located, the room service was perfect, the house keeping was perfect too. The customer relations officer, rang the room to find out if everything was fine, this happened about three time during the five nights we stayed, this is a great idea but third time we were annoyed, because the baby woke up. Overall we had a extremely pleasant stay at the Pullman Zamzam Madinah and Insha Allah will stay there again and will definitely recommend it to family and friends too.

The service is very good. The receptionist was friendly. The rooms very wide.

Nice stay

The service was great and Ms. Raham (not sure of the accurate spelling) was extremely nice and professional.

Overall very good stay beside Masjid Nabawy, Good location, friendly staff especially the Egyptian waiters in the roof restaurant and the Eggs station super welcoming & friendly.

My reservation was cancelled without any correspondance. Then i was alloted a dirty room

I was there for Umrah and was absolutely satisfied with everything , couldn’t fault anything From the Room, staff, meals all were as one would expect and even better. Every member of staff and even the security never made me feel like I was out of place. I’d like to also give a special Thanks to Ali at security who was always there to guide me with how to get anywhere in Medina. You have a brilliant set up at Pullman zamzam hotel Keep up the good work. I will come again Thanks and God bless.