Pullman Zamzam Madina Hotel 5 stars

I return every two years to Zam Zam Pullman, the best in every aspect of hospitality, friendly staff and close to the Green Dome.

Was told numerous times that check out was at 2 pm. But on the day of leaving we received a call from reception at 11.45am rushing us to leave the hotel saying that check out was at 12pm. I went to reception and showed the staff the booking confirmation email from them saying that check out was at 2pm. The guy said that the email is incorrect and that i need to tell the company to change it. I thought to myself, How is that my problem?. The guy was very rude to me. I didn't see his name but if i see him again i will definitely report him.

We wee looked after very well. Adnan did everything to help us.

Watsapp service was excellent. Room cleaners were pleasant. Breakfast manager was very hospitable and breakfast attendants were very helpful.

It was nice e perience but the breakfast was not to the expectation

It was okay and satisfactory

My stay was fine. However, the breakfast needs to be improved in tremendously. Foods were cold, no variety, and then mostly Indian as the main dish. The food was also not tasty. Also, the hotel was loitered with so many people from Uzbekistan that dint seem to know their direction. They made the lobby so noisy and clumsy. It would be good to give them a dedicated area and a hotel guide to keep them away from loitering the beautiful hotel. Other than the aforementioned, every other things was great especially the location and in house cleaning Thanks

Fantastic experience

We liked the room service from the hotel, and a special mention to boys Manik Miha and Nazmul Alam, and their boss Mudasir Farooq! We liked the place, just taking 5mn walk to the holy mosque, we do prefer this side this is so convenient. We do liked the listening attitude of the people and management from the hotel. We liked the breakfast even if there is still room for improvement, especially on the continental side of it. We found the view from the restaurant just amazing and nice, we do recommand the hotel !!!!

We were 4 people: two couples. Requested two rooms on the same floor. The staffs did the opposite: one in 9th floor and one in 4th floor. The hotel-lifts are miserable. We cannot go to both floors with roomcard. Breakfast also not up to the mark. As I am a silver-class member, they can offer me a drick-vouchers. When I ask for it, they just bring two glases of chemical orange juices and gave us! for thay they make me waiting for 30 minutes in the Accor-reception. Tha staff have no idea about the drink-vouchers! Also they did not upgrade the room for the silver class. I would not recommend this hotel for groups with females... as this is far away from the female zone of masjid haram.

Overall its amazing from the breakfast to the room everything was perfect. The only thing we don't like is that the hotel is overcrowded but its a peak umrah season so no complaints

Through Agoda we booked for 2 queen bed DELUX SUITE and on arrival the front desk gave us a room with more than 6 small single beds ( like a small lodge ) where there was no access to the wardrobe and toilet was not attached. Once informed the front desk they said they dont have that category anymore but i think if we booked it should be made available or else they should not do booking for Agoda . They sud atleast inform that the category is not available and should have given some better options.

so nice

Very unpleasent. Too bad.

The hotel was nice but the rooms had no privacy whatsoever. I could hear every single word spoken by the next room and I’m sure they did hear me too. Breakfast was mediocre and pls take note from nearby competitors. The hotel needs to keep up with star rating. 2 nights been asking for iron but to no avail, after buying one myself, they sent one outside the door. That was the end of Day 2. Very disappointing. Check in staff a female- did not even acknowledge my wife who was sitting next to me. Is it because I’m Arab and my wife is Singaporean? She kept her eyes on me and I felt it was bad. Please train staff to treat everyone equally because it was embarrassing. Will not stay again. Unfortunately.