Pullman Zamzam Madina Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 12,584 reviews

ALLSAFE approved hotel

Pullman Zamzam Madina
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+ 17 Services

Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery.

  • Family Rooms & Suites

  • Free Wi-Fi

  • Paid In-door Car Parking

  • Shuttle Bus towards Ladies Gate of Prophet Mohamed (PBUH)'s Mosque

Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street
North Zone, Central Madina
PO Box 40233
6150 42311 al madinah al munawarah
saudi arabia

Fax: (+966)148211889

Check-in from 14h00

Check out up to 12h00

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS:24.464222, 39.611139

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi

Our accommodation(s)

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,584 reviews

TripAdvisor Rating 4.0/5

898 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Bad services

TripAdvisor rating 1.0/5

Anas010101 29/11/2021 TripAdvisor review

They didn't give me the room that I booked (very small room), and next day they changed the room with the correct one, but they didn't bring the extra bed until very late night (after 5 calls) although it is already included in my booking

Excellent Hotel, wonderful stay.

Customer review rating 5.0/5

Monis Families - 28/11/2021 Confirmed reviews ALL

Excellent Hotel, wonderful stay with my family. From junior suite I was upgraded to Deluxe suite even without asking. Rooms were big and comfy and room service was very fast. Everything was good during my stay, I would stay in this hotel again.

Good stay

Customer review rating 4.5/5

Emad Families - 28/11/2021 Confirmed reviews ALL

Reception team are so friendly and cooperative

Excellent Location

Customer review rating 4.5/5

Husnain A. H. Families - 28/11/2021 Confirmed reviews ALL

Nice & professional staff. Easy check in. Lady who was at the desk was very polite & made us feel Welcome.

Good Location

Customer review rating 4.0/5

Dareen Families - 27/11/2021 Confirmed reviews ALL

Pleasant stay, clean room with good view (I opted for Haram View), the staffs are all friendly and helpful. The breakfast buffet was average and the arrangement was a bit messy, other than that all good.

Good stay

Customer review rating 4.5/5

Tahir F. Couples - 27/11/2021 Confirmed reviews ALL

It was again a fantastic trip and pleasant hosting by Pullman make it unforgettable.

It was nice but there are some issues

Customer review rating 3.5/5

Anonymous Couples - 26/11/2021 Confirmed reviews ALL

Nice stay, clean room and nice staff. There is one issue, The sounds from the other rooms is very clear in my room

It’s location give me flexibility to go to Al harm and back easily

Customer review rating 4.5/5

Ali H. A. A. Families - 26/11/2021 Confirmed reviews ALL

Really this time I would to thank all staff of hotel More better than crevice staying , I’m so happy

Well located but a little bit farther from ladies gate.

Customer review rating 4.5/5

Anonymous Families - 26/11/2021 Confirmed reviews ALL

The staff is very welcome, and really accommodating. They allowed us to check in 4-5 hours before the check in time. The staff also gave us a free update from a double room to a quad room.

Well located & safety for Health Considered highly

Customer review rating 4.0/5

Mohammed I. Couples - 26/11/2021 Confirmed reviews ALL

Stay was very good and took your safety to another level whilst everyone and everywhere else drop there guard

Fantastic location, reasonable service…muslims only ?

Customer review rating 4.0/5

Rob Couples - 26/11/2021 Confirmed reviews ALL

We made the reservation through the hotel itself and where never informed that this is a hotel where non-muslims are not allowed to stay. At the reception they initially refused to check us in. In view of the recent changes in Saudi Arabiawe were however allowed to enter the city of Madinah. After a lengthy discussion we called for the manager and where eventually allowed to stay for just one night. Breakfast was one big chaos.

Customer review rating 4.5/5

Ibrar A. Families - 25/11/2021 Confirmed reviews ALL

It has been a wonderful experience staying at Pullman Zamzam Madinah.

Good stay

Customer review rating 5.0/5

Ihsan U. Families - 25/11/2021 Confirmed reviews ALL

The hotel is amazing , the staff is friendly and cooperative all the services are fun tasting. I personally strongly recommend the pull man zam zam in Madina Munawara.

Best location and experience

Customer review rating 5.0/5

Haris Families - 25/11/2021 Confirmed reviews ALL

I came in on my bday and was greeted in such a professional and welcoming manner, I was also happy to be upgraded to a room with the Haram view. The hotel was located in a prime area, just steps to the masjid. Clean facility and amenities available

Customer review rating 4.0/5

Mohammad F. K. Families - 24/11/2021 Confirmed reviews ALL

Well located and a Good stay

Un pleasant stay

Customer review rating 2.0/5

Badria Solo - 23/11/2021 Confirmed reviews ALL

I book the hotel after reading the reviews on google map and when i arrived i was disappointing firstly by the location its its not overlooking Haram its on the second line of buildings , Secondly the bed, duvet and pillows are old so hard and un comfortable and irritate my skin Third the cleanliness of the room i found a pair of used socks under the chair Forth thing is the breakfast buffet un organized you have to search for a table by your self , the restaurant is so small and the food was sad i even did not go the second day for the breakfast i pay for And i called for room service asking for fries only and he told me to wait 40 minutes and its arrived cold as an ice Overall the hotel needs maintenance its soo old And i would not recommend it to any one

Customer review rating 4.5/5

Saleem A. Solo - 22/11/2021 Confirmed reviews ALL

Excellent service helpful staff

Dear Saleem A., It's such a pleasure to receive a positive feedback from your side regarding your stay at Pullman Zamzam Madina. Our main goal is to provide for our guest the best spiritual experience in Madina. We hope your next visit will be as pleasant as this one. Best Regards,

Prime location, pleasant stay and home away from home

Customer review rating 4.5/5

Azizur R. S. Families - 22/11/2021 Confirmed reviews ALL

After driving from Makkah, we checked-in at around 11:00 pm and We were quite exhausted but Ms. Dania (if I am not wrong to note down her name) made the whole process of check-in quick and easy and to our good surprise (as usual like our every trip) our upgrading to junior suit was ready and this hospitality of Pullman Zamzam (room upgrading) has its particular landmark which wins our heart on our every trip. I must say that Ms. Dania was very pleasant, polite and did her best to smoothen our check-in and it is very much appreciated as she did her job perfectly well to provide also parking slot for my car during the stay. huge Kudos to her !! All front desk staff were very pleasant, polite and did their best to help us in every matter which we needed from them throughout our stay. I hope these staff members will receive more recognitions for their outstanding services The hotel is very clean and meticulous. The location has great access to Mosque - only few steps of walking and we are inside the Mosque. The suit room was clean and would consider spacious. House keeping staff were quick to provide anything we needed, specially when we wanted to replace the electric kettle which was found not working and the replacement was provided immediately. All housekeeping boys were pleasant and they know how to address minute details to fulfill while making the room with generous supplies. Anything needed or requested was handled by them immediately. Generally, the over-all staff are awesome too ! I strongly believe the amazing services, we received is due to Pullman Zamzam’s senior manager’s superior managerial skills and their training program to their staff members. We highly recommend this great hotel to everyone who wish to stay in Medina during their holy trip. We've been here for 05-nights and more likely we will be here for another trip in coming month of January / February as we are always happy here to find home away from home. Once again, We want to thank Pullman Zamzam Medina and its staff for making our stay here, feel like a home and not just a hotel. Excellent rating from us.

Dear Aziz S., Greetings rom Pullman Zamzam Madina team. We very much appreciate your time to fill this survey regarding your stay. We are committed to provide a superior guest experience to our costumers and we value your feedback. We shared your lovely comment with our team and looking forward to have you again next time. Sincerely,

Short on staff everywhere except the reception area

Customer review rating 2.5/5

Ahmed Families - 22/11/2021 Confirmed reviews ALL

The breakfast area has over 100 at times with literally 2 waiters/workers running around struggling to clean and set up tables. In the other hand the reception area is over staffed with the majority not interested in helping customers. No coordination between the concierge desk and the hotel management. Both give the opposite answer for the same question. Hotel tried to overcharge even after I showed them my reservation. They never believe the guest's words.

Dear Mr. Ahmed P., Greetings from Pullman Zamzam Madina, Our main goal is to provide for our guest the best spiritual experience in Madina, therefore we appreciate your comments and taking it into our consideration. We express our apology and wish you an amazing experience for your next stay. Sincerely,

Large clean and quite hotel

TripAdvisor rating 5.0/5

Abdulatifmarhoon 12/11/2021 TripAdvisor review

Hotel is near Madinah mosque. Hotel is large and provide car parking. Easy to arrive and depart from hotel. Fast Check in & Check out. All ACCOR Staff call me to confirm arrival and additional issues a day prior, arrival day & during my stay. Check In Staff were professional and found my rooms ready including car paking.

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