Pullman Zamzam Madina Hotel 5 stars

Name: Pullman Zamzam Madina
Address: Al Madinah Al Munawarah, 6150 42311, SAUDI ARABIA
Telephone: (+966)148210500
Rating: 4.3

Customer review rating 4.3/5 12,186 reviews

ALLSAFE approved hotel

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+ 17 Services

Pullman Zamzam Madina Hotel

Hotels combining lifestyle and design, for business and leisure

We are delighted to learn that you are planning the Journey of Lifetime to City of Prophet Mohamed (peace be upon Him). Enjoy exploring this website to get to know our unique hotel. We look forward to welcoming you soon!

Mohamed FATHI, Hotel Manager

Pullman Hotels & Resorts showcase an unique Pullman Journey, enriched with the amaze of spiritual sensory experiences, in the blissful sanctuary Madinah al Munawarah, at threshold of the grandiose Prophet Mohamed (PBUH) Mosque. Unfolding 5-star upscale luxury services, in 836 rooms & suites, and 4 unique restaurant venues. Complimentary indoor parking and Wi-Fi ensure a seamless Pullman Journey. Local landmarks such as Quba Mosque, Uhud Mountain, etc. rest within 15 minutes on the wheels.

Al Madinah, 'City of the Prophet' is the second holiest site in Islam after Makkah. It is situated in the Hejaz region of Western Saudi Arabia. It is a city of peace and tranquility and the location of Al Harram Al Nabawi. the residents of Madinah as a place for their prayer and Daawah. The city of Madinah is rich with cultural heritage, museums, vast date palm groves and traditional old markets that stand side-by-side with the most modern of shopping malls and centres.

Madinah, a holy sanctuary spiritualized by Prophet Mohamed (PBUH), enthralls aficionados & devotees with bliss, bestowed from the majestic virtues. Imperious landmarks related to the splendorous life of Prophet (PBUH) fascinate the fascinations.

Hotel extras

View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery.
Family Rooms & Suites
Free Wi-Fi
Paid In-door Car Parking
Shuttle Bus towards Ladies Gate of Prophet Mohamed (PBUH)'s Mosque

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Private indoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms (Paying)
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Automatic air control
- Manual temperature control Manual temperature control
- Air Conditioning
PRINCE MOHD BIN ABD Paying
Languages spoken at the hotel
- English
- French
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PM Paying
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Porter
Concierge

Breakfast Paying
4 Restaurant(s)

Business centre
- Business center with support staff (Paying)
- Self service business centre
Copy/print service available Paying

Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street
North Zone, Central Madina
PO Box 40233
6150 42311 al madinah al munawarah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Check-in from 14h00

Check out up to 12h00

By plane
MADINA AIRPORT At 10km / 6 miles
By plane
PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS :24.464222, 39.611139

Our accommodation(s)

CLASSIC ROOM, 1 King Size Bed, Patio View

Max. number of persons: 2
Area: From 35 m² / 377 sq ft

Wireless internet in your room

CLASSIC ROOM, 2 Single Size Beds, Patio View

Max. number of persons: 2
Area: From 35 m² / 377 sq ft

Wireless internet in your room

CLASSIC ROOM, 3 Single Beds, Patio View

Max. number of persons: 4
Area: From 35 m² / 377 sq ft

Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, City View

Max. number of persons: 2
Area: From 35 m² / 377 sq ft

Wireless internet in your room

SUPERIOR ROOM, 2 Single Size Beds, City View

Max. number of persons: 2
Area: From 35 m² / 377 sq ft

Wireless internet in your room

SUPERIOR ROOM, 3 Single Beds, City View

Max. number of persons: 4
Area: From 35 m² / 377 sq ft

Wireless internet in your room

DELUXE ROOM, 1 King Size Bed, Haram View

Max. number of persons: 3
Area: From 35 m² / 377 sq ft

Wireless internet in your room

DELUXE ROOM, 2 Single Size Beds, Haram View

Max. number of persons: 3
Area: From 35 m² / 377 sq ft

Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, City View

Max. number of persons: 6
Area: From 60 m² / 646 sq ft

Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

Max. number of persons: 6
Area: From 85 m² / 915 sq ft

Wireless internet in your room
Coffee/tea making facilities

Our restaurants and bars

ATRIUM

Elegant modern hub at the lobby, wrapped in the warmth of oriental décor, appetized by signature Parisian & Oriental light Snacks, Pastries, Breads & Viennoiseries baskets, premium Tea & Coffee collection, complemented by WiFi.

AL MANDARA

Type of cuisine: International

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, with soulful aerial view featuring The Prophet (PBUH) Mosque. A la carte menu features Oriental specialties during lunch & dinner.

ACACIA

Type of cuisine: International

Classic all day dining restaurant, unfolding sumptuous International buffet at breakfast, lunch, and dinner, with featurettes such as home-made bakery, traditional tandoori oven and Kids Care (special menu & entertainment).

THE HORIZON

Type of cuisine: International

Rooftop International gastronomy experience, show-casting all day buffet, A la carte Mediterranean & Asian culinary delights, Les Grande Classiques des Braserries Françaises, etc. with blissful panoramic view of the grandoise Prophet (PBUH) Mosque.

Excellent location and services

Ghazi D 22/09/2021 TripAdvisor review

Very well-maintained and excellent location. Hotel services are excellent; breakfast price is a bit expensive and parking used to be free and now it is a payed service. overall, it is a good value for money

Great area

A. S. Business - 19/09/2021 Confirmed reviews ALL

Parking charge should not be charge who stay in hotel , this only make us not come again in Zam zam pull man rather than all good

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No bad

Anonymous Families - 19/09/2021 Confirmed reviews ALL

The receptions need to be more welcoming and informative. The breakfast was disappointing.

Dear Mr Mohammad , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent location and well maintained

Iqbal A. Families - 18/09/2021 Confirmed reviews ALL

Very neat and well maintained hotel, all staff members are very cooperative and cheerful during the service.

Dear Mr Iqbal , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Shandar S. Families - 15/09/2021 Confirmed reviews ALL

Friendly and professional staff

Dear Mr Shandar , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, Good stay.

Reda Friends - 15/09/2021 Confirmed reviews ALL

convenient and comfortable.

Dear Mr Reda Saud , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Abdullah F. Friends - 14/09/2021 Confirmed reviews ALL

- Hotel room and lobby was so dirty. - Breakfast was poor and a lot of items missing . - Housekeeping was poor and dayli .

Dear Mr Abdullah , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A. H. Families - 14/09/2021 Confirmed reviews ALL

Very nice The only problem is the location of the hotel in front of the Qibla; which causes delay of reaching the prayer place on-time; specially for ladies - since Ladies gates are located on the back side of the Mosque

Dear Mr.Ahmed , Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Madina. Your notes The Pullman Zamzam Madina Hotel offers a free bus service(shuttle bus) to connect ladies to Gate 25 of the Prophet's Mosque 15 minutes before each prayer.We are looking forward to welcoming you again at Pullman Zamzam Madina soon

Superb

Nazr F. Families - 12/09/2021 Confirmed reviews ALL

1st Time in how many years My family & me have enjoyed more than any other hotel

Dear Mr.Nazr , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exceptional stay

Mohamed D. Families - 12/09/2021 Confirmed reviews ALL

All excellent, no comments

Dear Mr mohammed , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well Located and nice spacious rooms

Mutasim B. A. H. Families - 09/09/2021 Confirmed reviews ALL

Overall it was a nice experience to stay at Pullman. Just few things which I would like to bring your attention to 1. I booked a room with 3 beds, two of the beds were nice and cozy but the third bed was smaller in size and even the mattress was not comfortable. 2. Few toiletries were missing (Eg - Bathroom slippers, Body Lotion), it was provided when I asked for it. Tooth brush and toothpaste was not available at all. 3. Parking was paid which was surprising to me, usually it's free for the guests. The 1st point bed thing was the most disappointing otherwise the the 2nd can be ignorable. But sometimes small details make huge difference. Hope my feedback would be take into consideration and things be improved. Other than that I enjoyed the stay and would like to stay again. Regards.

Dear Mr Mutasim , We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,

- location - breakfast - room

Muhammad U. E. Families - 09/09/2021 Confirmed reviews ALL

- location is perfect - breakfast is amazing - room was spacious

Dear Mr Muhammad , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location and view

Muhammad A. Families - 08/09/2021 Confirmed reviews ALL

The Hotel is excellent, but started to need more careful maintenance and higher level of cleaning for the bathrooms. Water pressure in the washbasins is terrible; very week pressure not enough to wash the soap away from the hands! The indian gentleman at the front door of the resturant who was adminstrating the breakfast was not cooperative.

Dear Mr. Muhammed, We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,

Good stay

Anes Couples - 08/09/2021 Confirmed reviews ALL

Mohamed Sabri made us a great experience from start with the warm hospitality.

Dear Mr Anes , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, spacious rooms, staff are extremely helpful and accommodating

Maqsood A. Solo - 08/09/2021 Confirmed reviews ALL

I have been guest of the Pullman Zam Zam over the last few years, due to it wonderful facility, fast check in check , “can do” attitude had pulled me back to this hotel. Domestic staff very polite and helpful

Location is ok and reception employees were amazing

Wael K. Families - 07/09/2021 Confirmed reviews ALL

How come im guest in hotel and asking me to pay for parking??? This thing me disappointed and not satisfied

Dear MrWael., Thank you for taking the time to tell us about your experience at Zamzam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Filthy, unhygienic in covid environment

khanok2021 06/09/2021 TripAdvisor review

Room was poor quality, unclean, seems like carpets were not vacuumed, bed mattress had broken springs , bin in bathroom was broken, insufficient amount of drinking water, only one dental kit overall not worth it

Dear Sir, Thank you for taking the time to tell us about your experience at Zamzam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindly provide with your reservation details in order to contact you and recognize the kind of the shortcoming in our service We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Keep improving

rwwh 23/08/2021 TripAdvisor review

1) Noise from the equipments in front of my room Number (896). 2) Location of my room near the equipments on the roof and wasn’t good location. 3) Breakfast quality and food variety need more improvement.

Dear Sir, We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina

Excellent view

aahmedullah 23/08/2021 TripAdvisor review

Excellent location, safe and pleasant stay. The best hotel to get Madinah Haram view right in front of Prophet Roza. Friendly staff and well maintained rooms and service. Convenient to attend all prayers.

Dear Mr. Ahmedullah, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Execellent

osmannagra 16/08/2021 TripAdvisor review

Best Hotel. Location awesome. Queit and clean. Basement parking. Room service. Haram view. Execellent staff at reception, lost and found department helped me getting my lost mobile, not much crowded, multiple elevators

Dear Mr.×Osman , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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