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Pullman Zamzam Madina Hotel 5 stars

TripAdvisor rating 4.0/5 629 reviews
Pullman Zamzam Madina
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+ 17 Services
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Room 1

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Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque

  • Valet car park

  • Family rooms

  • Free WIFI

  • Laundry and ironing services

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PRINCE MOHD BIN ABDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 4 restaurant(s)
Business services
  • Business centre
  • Copy/print service available

Hotel location

Pullman Zamzam Madina

Amr Bin Al Gmoh Street Madina
PO Box 40233 Madina
Kingdom of Saudi Arabia
41499
madinah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS :24.464222, 39.611139

Our accommodations

CLASSIC ROOM, 1 King Size Bed, Patio View

  • Max. number of persons: 2
  • Area: From 35m²
  • Wireless internet in your room

CLASSIC ROOM, 2 Single Size Beds, Patio View

  • Max. number of persons: 2
  • Area: From 35m²
  • Wireless internet in your room

CLASSIC ROOM, 3 Single Beds, Patio View

  • Max. number of persons: 4
  • Area: From 35m²
  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 2
  • Area: From 35m²
  • Wireless internet in your room

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 2
  • Area: From 35m²
  • Wireless internet in your room

SUPERIOR ROOM, 3 Single Beds, City View

  • Max. number of persons: 4
  • Area: From 35m²
  • Wireless internet in your room

DELUXE ROOM, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 35m²
  • Wireless internet in your room

DELUXE ROOM, 2 Single Size Beds, Haram View

  • Max. number of persons: 3
  • Area: From 35m²
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, City View

  • Max. number of persons: 6
  • Area: From 60m²
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 85m²
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Patio View

  • Max. number of persons: 6
  • Area: From 60m²
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 60m²
  • Wireless internet in your room

DELUXE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 75m²
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Max. number of persons: 6
  • Area: From 85m²
  • Wireless internet in your room

Our restaurants and bars

THE HORIZON

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Rooftop International gastronomy experience, show-casting all day buffet, A la carte Mediterranean & Asian culinary delights, Les Grande Classiques des Braserries Françaises, etc. with blissful panoramic view of the grandoise Prophet (PBUH) Mosque.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MANDARA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, with soulful aerial view featuring The Prophet (PBUH) Mosque. A la carte menu features Oriental specialties during lunch & dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Classic all day dining restaurant, unfolding sumptuous International buffet at breakfast, lunch, and dinner, with featurettes such as home-made bakery, traditional tandoori oven and Kids Care (special menu & entertainment).

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM

Type of cuisine: null

Photo non contractuelle / Strictly non binding

Elegant modern hub at the lobby, wrapped in the warmth of oriental décor, appetized by signature Parisian & Oriental light Snacks, Pastries, Breads & Viennoiseries baskets, premium Tea & Coffee collection, complemented by WiFi.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,928 reviews

tripadvisor

TripAdvisor Rating 4.0/5

629 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great place to stay and view of Roza (SAw)

Customer review rating 4.3/5

Riaz K. Friends - 04/12/2019 Confirmed reviews ALL

Great place to stay, our room had very large window which showcased the whole roza and Janat-ul-baqi view. The staff was as great as their buffet. Every person was a smiling and welcoming face. Breakfast was also extravagant.

Dear Riaz Ahmed K., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good

Customer review rating 4.3/5

Shaheryar S. Families - 04/12/2019 Confirmed reviews ALL

Please pay attention to the bathrooms. The floors especially should be steam washed once a month to clean the filthy corners. I know the staff does some superficial wiping but that’s not enough. The toilet flush was horrendous. No doors on the shower so everything got wet. There was a constant sewer smell in the toilet. I was in room 682. You can go and see yourself. The breakfast left a lot to be desired. Keep a few basic items which are good rather than a million which are mediocre. Good quality coffee is a must.

Dear Shaheryar S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

The hotel staff always goes above and beyond our expectations.

Customer review rating 4.3/5

Tofique U. Families - 04/12/2019 Confirmed reviews ALL

I would specially like to commend Manik Mian from house keeping he quickly introduced himself and assessed our housekeeping needs. Going forward during our 11 day trip all our needed were attended to by Manik without us having to ask. He and his staff are the best in what they do. The front end manager Abdul Aziz was very accommodating and took personal interest in our comfort. Good job guys. We will definitely come back to your hotel.

Dear Tofique Nizami U., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Satisfying But

Customer review rating 4.3/5

Ahmed E. Families - 03/12/2019 Confirmed reviews ALL

It is satisfying, but I could have better as a platinum member

Dear Ahmed E., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent

Customer review rating 4.3/5

Arif A. Friends - 03/12/2019 Confirmed reviews ALL

Excellent experience

Dear Arif Iqbal A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent

Customer review rating 4.3/5

Mohamed A. Friends - 03/12/2019 Confirmed reviews ALL

MashaAllah great experience

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Some stuff need to be fixed

Customer review rating 4.3/5

Ahmad A. Families - 03/12/2019 Confirmed reviews ALL

Good Day, My experience in staying at your hotel was good except there are few things that need to be fixed. For example the bathroom flusher was totally broken and hard to operate it. The bathroom hood was totally broken it didn’t work at all. The telephone wire was damaged I suffered in order to fix it and let it work. The bed was too soft need to bring a new one.

Dear Ahmed A., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

One of the best experience in past 25 years of my visits to Madina Munawarrah. Alhumdulillah.

Customer review rating 4.3/5

Mushtak M. Couples - 03/12/2019 Confirmed reviews ALL

Clean environment, professional and courteous staff. Easy entry and exit from the hotel to and from Haram. Excellent variety of Break fast buffet with clean and warm food indeed.

Dear Mushtak M., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

very good

Customer review rating 4.3/5

Mohamed Z. Families - 03/12/2019 Confirmed reviews ALL

good location , front office amazing staff specially ms rahaf saud , food is good

Dear mohamed mohamed alsaid z., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great location; Need work with people

Customer review rating 4.3/5

Basti J. Families - 03/12/2019 Confirmed reviews ALL

The staff was cordial, but at the same time more attentive to the Saudis present than my family. At one point in time I was the second person in line with the reception attendant dealing with another customer, and two Saudis came from each side of the line. Now Saudis are not known for their patience, but still the reception person should have attended to myself and the others behind me. Instead he opted to cater to the Saudis first inspite of our protestations. This left a very bad taste in an otherwise great experience at Pullman. Also this location needs to work on their keycards. For our 3 nights stay, I at least had to make 6-7 visits to the front desk to get the room cards re-keyed since they stop working so frequently.

Dear Faisal S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 4.3/5

Mohamed A. Solo - 03/12/2019 Confirmed reviews ALL

Extremely satisfied.

Dear Mohamed A. BENCHERKI, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

The Reception and Concierge staff was great.

Customer review rating 4.3/5

Sahjum Couples - 03/12/2019 Confirmed reviews ALL

The Reception and Concierge staff was great. Room dinning Service was a bit slow. House keeping was great as well.

Dear Saher Saleem J., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent

Customer review rating 4.3/5

Dr. M. S. A. Families - 03/12/2019 Confirmed reviews ALL

This time it was excellent experience overall From check-in to check-out. Hospitality Cleanliness Comfort

Dear Dr. Mian, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

BEST PLACE FOR A FAMILY

Customer review rating 4.3/5

Mr K. Families - 02/12/2019 Confirmed reviews ALL

Excellent Hotel and very good Location staff were very Good and helpful

Dear Farhan K., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

It was a great experience as my first one!Great customer service and hospitality

Customer review rating 4.3/5

Saima N. B. Families - 02/12/2019 Confirmed reviews ALL

I had a great experience for my 2nd time again.The staff were all very friendly.The managers the staff at reception and the room service.All very good.The location is perfect as i was taking my elderly father.I would highly recommend Pullman zamzam Madinah

Dear Saima Nadeem B., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good experience

Customer review rating 4.3/5

Fahad I. M. Families - 02/12/2019 Confirmed reviews ALL

Its very good overall experience

Dear Fahad M., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Okay

Customer review rating 4.3/5

S.a Families - 02/12/2019 Confirmed reviews ALL

Our stay wasn't bad. There were a few things I would like to mention. First being that our room needed 3 beds and we had 4. It's not a big deal, however it just took up space. Our iron didn't work? We requested a new one and didn't receive it. We had no towels on the first day there. Luckily we bought or own. The lighting was very dark. Not a lot of light in the whole suite. We noticed there was no prayer carpet. There was a long full mirror however there was a sofa and a lamp infront of it which defeats its purpose. The shampoo didn't do anything except make my hair super sticky (could be the silicone, I don't know). We did like the convience of the place. The breakfast was good. Nothing crazy exciting which was expected since it's a 5 star hotel. Overall not a bad stay but definitely felt like it could have been better.

Dear Sabah A., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

A good and enjoyable experience to be repeated again.

Customer review rating 4.3/5

Safouen Friends - 02/12/2019 Confirmed reviews ALL

It was short stay, only one night, but we will return for sure

Dear Safouen B., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 4.3/5

Mohammad Y. C. Families - 02/12/2019 Confirmed reviews ALL

Your service was wonderful your staff more then helpful . Rabat and Hanoi were out this world.

Dear Mohamed Y., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Wonderful

Customer review rating 4.3/5

Mohamed E. Families - 02/12/2019 Confirmed reviews ALL

Wonderful Comfortable

Dear Mohammed E., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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