Pullman Zamzam Madina Hotel 5 stars

It was exellant experience, hope to return back soon, thank you for every one

Excellent location, beautiful modern hotel, exceptional customer service

The staff were quite courteous and professional. I was quite satisfied.

The staff at the hotel is extremely efficient, helpful.

Very welcoming staff, clean and tidy place , the breakfast is perfect also , love it and recommended..

We all r enjoy, very very good atmosphere hotel r well located, enjoy our ebadaats. We r recommended zamzam Pullman Madina. Best choice.

Polite and humble staff, excellent service, comfortable rooms, tasty and fresh food. All was excellent. I have already recommended my friends to stay there for their travel.

Well trained staff, especially Aldulazeez the front desk guy who checked us in the hotel, the house keeping Supervisor by name Ismael also Room attendant by name Joni. These people made our stay memorable. Looking forward to another stay Insha Allahu. Lastly, think u should look inward your restaurant for other range of obtion. Regds

I’m so disappointed fir a bad service at this hotel I’ve never had this experience with other pullman group. You need to work more to improve the reception employees and also fixing the parking issue. I hope you work on this. Regards,

Our stay was much comfortable. Hotel staff was cooperative and hospitable.

Very good service, very clean, staff were amazing and the hotel food was on point! Would highly recommend booking this hotel to anyone. Can’t wait to come back insha’Allah

The staff was really welcoming and friendly

Consiege staff on duty at the desk next to the doors was very rude to my sister. She originally went to the main reception desk, who we have no complaints about to ask for a replacement kettle, as the one in our room was not working. As there was no one at the reception desk she went to ask for this at the consiege desk located next to the entrance doors. Bearing in mind that we had traveled for 5 hours from Makkah and were given the wrong room initially by you. The consige staff was immediately dismissive, he said 'what do you want now?'. She started to explain that there was no one at the reception desk and we need a replacement kettle, before she could finish, the staff member told her to be quiet and listen to him first in a very rude manner. She then asked for his name, which he refused to give and simply pointed to his manager and told her to go away. In fairness the manager immediately apologised but also did not give the name of said staff member. Nor did said staff member apologise himself. We are British Citizens of PAKISTANI descent and I have no doubt this is the only reason said staff member thought he could get away with such appalling behavior. This experience at check in soured our whole trip, we had heard about the hospitality of people from Madina but unfortunately, found it lacking. As pilgrims to the Holy mosques and having paid for a 'good' hotel we expected much better from you.

Very nice hotel well located bit a bit far from ladies entrances

It was very good experience Staff was very polite and nice and good behaviour Room was very good we enjoyed staying in Pullman Zam Zam