Anwar Al Madinah Mövenpick 5 stars

Customer review rating (ALL Rating) 3.7/5 1,662 reviews

Best price
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Anwar Al Madinah Mövenpick - Image 1
Anwar Al Madinah Mövenpick - Image 2
Anwar Al Madinah Mövenpick - Image 3
Anwar Al Madinah Mövenpick - Image 4
Central Zone, Al Khalidiya, PO Box 41340, 42311 MEDINAH AL MUNAWARA, Saudi Arabia

Description

Hotel extras

  • Close to Masjid Al Nabawi

  • The nearest hotel to the Ladies' Prayer Entrance

  • Directly linked to the shopping mall

  • Extensive facilities for families, individuals and group and accessibility Services

  • Close to the airport

Our accommodation(s)

Hotel location

Anwar Al Madinah Mövenpick

Central Zone, Al Khalidiya, PO Box 41340
42311 MEDINAH AL MUNAWARA
Saudi Arabia

GPS:24.471719, 39.607736

Telephone
Fax +966 14 818 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,662 reviews

TripAdvisor Rating  3.5/5  2,083 reviews

Not the movenpick i know

TripAdvisor rating 1.0/5

sarolina Couples - TripAdvisor review

The worst hotel in terms of checkin time flexibility , And the first time to see a check in time at 5 pm I made a reservation through their application and checked in online and i chose the arrival time to be (before noon) - this is an option they added while checking in online I arrived at 10 and they told me to check back after duhr prayer but still there was no availability i check back again at 3 pm still no availability although i can see a lot of people taking room cards and checking in , he didnt even check our reservation or checked the passports, also when i asked the front desk if i can cancel my reservation with no cancellation fees because the application says that i will be charges if i cancel within 1 day before stay , he told me yes better to cancel and i will make sure you will not be charged! Very unprofessional and they are only trying to get rid of people checking in

Terrible

TripAdvisor rating 1.0/5

545khadijan TripAdvisor review

booked the hotel because of the Movenpick name, but got a 2 star room when we arrived with broken bathroom locks, no/broken amenities, broken flushes, and a broken window in one of the rooms. The room service also incredibly late, got our luggage 2 hrs after we reached. disappointed with the hotel.

Well located

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Average general condition of rooms. Needs renovation.

Dear Guest, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Your comments have been shared with the team, they are aware of your problems and we are keen to satisfy you next time We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah. Best regards,

Horrible experience

TripAdvisor rating 1.0/5

Najiba S TripAdvisor review

This is by no definition a 5 star hotel. Almost everything is original, decades old bathrooms, furniture. Extremely outdated. If you are from the west I highly recommend you pass on this hotel. We were singled out and made to feel extremely uncomfortable by the staff during check-in. We know it was a discriminatory act because we decided to leave and the next hotel (roughly one block away) did not follow the same protocol. We also researched the KSA laws which do not promote the type of discrimination we experienced here. We had visited Medina with the hopes of experiencing the kind nature the city is known for across the globe - we were discriminated and humiliated by this hotel staff instead. We were paying $500 a night for a single room, not only did they rob us with such an outstanding rate for an old and disgusting room, they had the audacity to question whether we were Muslims and single us out based on our U.S. passports. We left the hotel as soon as we could book an alternate location. We notified the hotel manager we were leaving early based on the experience with their staff. There was no reimbursement or cancellation of our reservation. We lost $500 by leaving early but it was worth getting out of there. The Hilton was more than happy to accommodate us - and in accordance with KSA laws did not hold up check in to first determine whether they felt like we were actual Muslims or not. The bed mattresses need to be replaced, they are extremely warn. Tiles in the bathroom are original which means you get to shower with tile and grout that have years of grime residue. Not to mention the shower is a suitable size for a child. It is extremely small making it nearly impossible to shower without touching the disgusting, original, tile. The walls are PAPER thin. You can hear your neighbor snoring. The air circulation is poor. The elevators are small and frequently slow due to minimal capacity.

Hello * Najibas2024* We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. Kindly send us your contact information and we will contract you as soon as possible We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

Unfriendly and no customer service

Customer review rating 0.5/5

Mohamed G. Families - Confirmed reviews ALL

I am writing to express my disappointment with my stay at an Accor Hotel (ANWAR AL MADINAH MÖVENPICK), which I booked through the Accor website. I reserved a room for 2 adults, but upon arrival, I was informed that the reservation was only for 1 adult. I explained that this might be an error in the system and asked for options to resolve the issue. The hotel staff confirmed that I needed to pay an additional 640 SAR, which I found unreasonable. They stated that since the reservation was made through Accor and not directly with the hotel, they couldn't do anything to adjust it. I emphasized that Accor is the parent company and should have the same information, access, and ability to make adjustments. I requested that they waive the additional fee as it was an accidental error. Despite discussing the matter with various levels of management, they were unhelpful and insisted on the extra charge, prioritizing money over customer satisfaction. I checked the Accor website and found that the price for a Classic King room with breakfast is the same for both 1 adult and 2 adults (see attached screenshots for pricing). Therefore, there should not have been an issue accommodating the second adult. Unfortunately, this led to a two-hour discussion and wait, unnecessarily disrupting our vacation. I am deeply disappointed by this situation and the poor customer service we received, which is not in line with the high standards I expect from Accor. Additionally, the reception staff lacked customer service skills and were rude and unfriendly. I have additional comments about the room, which I will send later. I hope this matter can be resolved promptly, and I look forward to your response.

Dear Mohamed G., Thank you for taking the time to tell us about your experience at the Anwar Al Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Anwar Al Madinah Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Sincerely,

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Other web-users rate our hotel

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  • 8,981 reviews 9/10 Service
  • 70 reviews 7.3/10 WiFi
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  • 1,988 reviews 9/10 Food
  • 1,260 reviews 3/10 Vibe
  • 1,249 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.