Anwar Al Madinah Mövenpick 5 stars

Customer review rating 4.0/5 5,212 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Anwar Al Madinah Mövenpick
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+ 14 Services
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Room 1

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Hotel extras

  • Close to Masjid Al Nabawi

  • The nearest hotel to the Ladies' Prayer Entrance

  • Directly linked to the shopping mall

  • Extensive facilities for families, individuals and groups

  • Close to the airport

Services in the hotel and nearby

Check-in from 17h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
  • Cash machine
  • Porter
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Business services
  • 3 meeting room(s)
Information message

Hotel location

Anwar Al Madinah Mövenpick

Central Zone
Al Khalidiya
PO Box 41340
42311
medinah al munawara
saudi arabia

Tel: +96648181000

Fax: (+966)4/8182000

Check-in from 17h00

Check out up to 12h00

  • By plane

    MOHAMMAD BIN ABDULAZIZ At 12km / 7.46 miles

GPS :24.471719, 39.607736

Our accommodation(s)

Classic King

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • High speed internet
  • Direct dial telephone

Classic Twin

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Direct dial telephone

Classic 3 Beds

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Direct dial telephone

Classic 4 Beds

  • Max. number of persons: 4
  • Area: From 39 / 420 sq ft
  • High speed internet
  • Direct dial telephone

Classic King City or Courtyard view

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone

Classic Twin City or Courtyard view

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • High speed internet
  • Direct dial telephone

Classic 3 Single beds City or Courtyard

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone

Classic 4 Single beds City or Courtyard

  • Max. number of persons: 4
  • Area: From 39 / 420 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone

Superior King

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior 3 Single Beds

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • High speed internet
  • Direct dial telephone

Superior 4 Single Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Direct dial telephone

Superior King Part Haram View

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Direct dial telephone

Superior 3 Beds Part Haram View

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • High speed internet
  • Direct dial telephone

Superior 4 Beds Part Haram View

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Direct dial telephone

Deluxe King Haram View

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe 4 Beds Haram View

  • Max. number of persons: 4
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Executive King

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone

Executive Twin

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone

Executive 3 Single Beds

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone

Executive King Haram View

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • High speed internet
  • Direct dial telephone

Executive 3 Beds Haram View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Direct dial telephone
Rooms

Our restaurants and bars

AL SALAM RESTAURANT

Type of cuisine: International

Situated on the first floor, Al Salam restaurant offers international breakfast, lunch and dinner buffet. The Swiss quality of our food and services lets our guests enjoy a unique experience inspired by the amazing view of the Prophet's Mosque.

THE LOUNGE RESTAURANT

Type of cuisine: International

The Lounge restaurant offers a wide selection of freshly cooked meals from the a la carte menu. The Swiss quality of our food and services ensures a unique and memorable experience.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 6,241

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 4 people

Find out more

Our guest reviews for
Anwar Al Madinah Mövenpick

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,212 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,820 reviews

Customer review rating 4.0/5

Syed S. Families - 13/01/2021 Confirmed reviews ALL

It wasn't a good experience at all For starters, i was charged the wrong amount. Finance team promissed a refund which has not yet materialized Room had a stink in it. Kept calling housekeeping to come fix the blocked sink. Had to go looking for someone and bri g him in myself to fix the sink TV channels are all in Arabic Several other comments, just better left un said

Dear Syed S., Thank you for taking the time to tell us about your experience at the Anwar Al Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Best regards, Ali Alzahrany Director of Operations

Good stay

Customer review rating 4.0/5

Mahmoud S. Families - 12/01/2021 Confirmed reviews ALL

The room lo action not as I expected as Haram view was supposed to see the mosque clearly.. second I was booked a room in a smoking floor.. when I asked to change the receptionist didn't comply instantly and the reservation paper I signed for was room number 7030 ( non smoker ) but I was surprised that she gave me room 6025..when I get back to her she said no available rooms but I insisted finally she gave me room 7029!!! Also the house keeping was not up to Movenpick standards as I had to call for them at least 3 times per day to clean the room and when they finish I found the floor carpet still not vaccum cleaned !!!

Dear Mahmoud S., Thank you for taking the time to tell us about your experience at the Anwar Al Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Best regards, Ali Alzahrany Director of Operations

Service Degradation Noticed. A very good trip inside the city was prepared by the Hotel

TripAdvisor rating 4.0/5

Mahdi A 10/01/2021 TripAdvisor review

Some Reception staff are unprofessional, has no hospitality, room service are low. first night no one respond to any phone call. A very good trip inside the city was prepared by the Hotel. Big Thank! for the organizer, very insightful, nice, enjoying.

Dear Mahdi, First of all, we would like to thank you for your positive review concerning your recent stay at our hotel. It is very rewarding to learn that we were able to meet your expectations and that the quality of services provided by the hotel was to up your liking. Also, we have reviewed your complaint in the review and would like to apologise for any inconvenience caused. Rest assured, all your comments are taken into consideration and were directed to the heads of departments concerned in order to take the proper action against this issue and to make sure that such problem will be handled well in the future. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Best regards, Ali Alzahrany Director of Operations

Location, Cleanliness

Customer review rating 4.0/5

Anonymous Families - 05/01/2021 Confirmed reviews ALL

Its a nice clean hotel with excellent location. I have no complaints except kindly tell people while booking room that they need Tawaklna app to enter the hotel (every time).

Dear Afzal S., We very much appreciate your comments regarding your stay at the Anwar Al Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ali Alzahrany Director of Operations

Very well located

Customer review rating 4.0/5

K. Families - 05/01/2021 Confirmed reviews ALL

The hotel is conveniently located at the Haram. This provides a great advantage of performing all prayers comfortably at the Mosque. The hotel also is situated in a mall with various shops and supermarkets.

Dear Sanaa K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Ali Alzahrany Director of Operations

Good location

Customer review rating 4.0/5

Meor I. Families - 03/01/2021 Confirmed reviews ALL

Good location, facility and service

Dear Meor I., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Ali Alzahrany Director of Operations

Average

Customer review rating 4.0/5

Sg Families - 03/01/2021 Confirmed reviews ALL

No free parking. On the booking website, it should be clearly mentioned that parking is not free. Also, other Accor hotels provide complimentary parking. Toiletries were not sufficient. The furniture was old. The sofa cover was torn. Overall, the facilities were not up to 5-star level.

Dear Sohaib G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Ali Alzahrany Director of Operations

good stay

Customer review rating 4.0/5

Mohamed F. Families - 01/01/2021 Confirmed reviews ALL

very good

Dear mohamed E., First of all, we would like to thank you for your positive review concerning your recent stay at our hotel. It is very rewarding to learn that we were able to meet your expectations and that the quality of services provided by the hotel was up to your liking. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Best regards, Ali Alzahrany Director of Operations

Excellent

Customer review rating 4.0/5

Bandar Business - 30/12/2020 Confirmed reviews ALL

It was very good and nice

Dear bandar a., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah. Best regards, Ali Alzahrany Director of Operations

Not good

Customer review rating 4.0/5

Mohamed E. Families - 27/12/2020 Confirmed reviews ALL

Ím Stay one hour for booking Ím Not found any emportat I smell very bad breath in my room

Dear mohamed e., Thank you for taking the time to tell us about your experience at the Anwar Al Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Ali Alzahrany Director of Operations

Awesome very closed to haram

Customer review rating 4.0/5

Redha A. Families - 27/12/2020 Confirmed reviews ALL

The hotel location and staff made our stay extremely excellent. Very comfortable and cheerfully staff.

Dear Redha A., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is very rewarding to learn that we were able to meet your expectations and that the quality of services provided by the hotel was up to your liking. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Best regards, Ali Alzahrany Director of Operations

Excellent stay

Customer review rating 4.0/5

Adham Solo - 26/12/2020 Confirmed reviews ALL

It was excellent in everything

Dear Adham A., We very much appreciate your comments regarding your stay at the Anwar Al Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ali Alzahrany Director of Operations

well located

Customer review rating 4.0/5

Shehata M. Solo - 24/12/2020 Confirmed reviews ALL

it is good location

Dear Shehata O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Ali Alzahrany Director of Operations

good location

Customer review rating 4.0/5

Muz Families - 24/12/2020 Confirmed reviews ALL

too much nonprofessional staff working as security staff. rude behavior at entrance.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Ali Alzahrany Director of Operations

Easy access

Customer review rating 4.0/5

Abdullah B. Families - 22/12/2020 Confirmed reviews ALL

The reservation agent who answered my call on Thursday morning a day before check in was very un professional and have no patience to customer. This is not acceptable for hotel industry. They should have the experience on upselling techniques. Do not let the customer feels stupid while having conversation over the phone. This will effect your KPIs overall. But in the meantime Mr. Redwan at the reception was very polite and respectful .... Thank you Redwan!

Dear Abdullah B., Thank you for taking the time to share your feedback. We will put the mentioned issues into consideration. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Best regards, Ali Alzahrany Director of Operations

Convenient but not the best

Customer review rating 4.0/5

Anonymous Families - 21/12/2020 Confirmed reviews ALL

Excellent location. Nice spacious rooms. Comfy beds. Services dept is lacking. More like a 3.5 to 4 star hotel considering the housekeeping, and the amenities provided. Only the very basics are given. For e.g, no comb, no shoe shine, no loofah, limited dental kits and shaving kits were given, etc. The housekeeping staff doesn't re-stock all amenities everyday. You have to ask them for everything. Same goes for the breakfast. Very limited choices compared to Movenpick standards around the world. However the food quality is good. Check-in took time despite the fact that I had already checked-in online. Ideally, NFC keys should've been sent. If not that then the minimum that could be done was to prepare keys and have them ready BEFORE the guests arrive. Parking was not charged for which was very convenient

Dear Azeemuddin S., Thank you for taking the time to tell us about your experience at the Anwar Al Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Best regards, Ali Alzahrany Director of Operations

Well located

Customer review rating 4.0/5

Mohammad Y. Families - 19/12/2020 Confirmed reviews ALL

Very near to haram, neat and clean hotel and so beautiful

Dear Mohammad Y., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Ali Alzahrany Director of Operations

disapppointed

Customer review rating 4.0/5

Mohammed A. Families - 18/12/2020 Confirmed reviews ALL

We were family of 5. Had booked 2 room (triple bed + king bed haram view). Things that went wrong with the stay: 1. The gentleman who did the check-in for 2nd room was extremely slow. no smile whatsoever. 2. He didnt had the idea of the room inventory. He gave us 2nd room very far from 1st room confirming that the room is on the same elevator (10037 and 9009) 3. The cleaning inside the room was below satisfactory. the carpets were not cleaned properly. The shower area was not clean properly. 4. asking tawakalna everytime after coming from salah by security officer doesnt make sense.

Dear Mohammed A., Thank you for taking the time to tell us about your experience at the Anwar Al Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel. Best regards, Ali Alzahrany Director of Operations

Near to Haram

Customer review rating 4.0/5

Mohammad F. I. Families - 17/12/2020 Confirmed reviews ALL

It was good experience

Dear Muhammad Faraz I., We very much appreciate your comments regarding your stay at the Anwar Al Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ali Alzahrany Director of Operations

Great location

Customer review rating 4.0/5

Ali Families - 11/12/2020 Confirmed reviews ALL

The check process was good as a qr scan was used n i was able to add all the details. But I had already checked in online through app but i think it was not connected to the system. The location is best for ladies as its the nearest to the entrance 15 gate. The person at the coffee shop does not attend to the guests when i went to him he ignored n was busy clearing out some cheque issue in the system, i had to leave without purchasing anything

Dear ali I., We very much appreciate your comments regarding your stay at the Anwar Al Madinah Mövenpick Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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