Anwar Al Madinah Mövenpick 5 stars

My recent stay at the hotel was disappointing and the price charged was not justified considering the level of service and room condition provided. The washroom in the initial room was very small, messy, and had continuous water leakage issues. Despite multiple complaints, the issue remained unresolved until we were finally shifted to another room on the third day. Unfortunately, the replacement room also had insufficient AC cooling. The overall condition of Floor 9 looked very ordinary with hard flooring and did not reflect the standards of a prime hotel. The property clearly requires proper maintenance and upgrades. The breakfast experience was the worst part of the stay. The focus was mainly on bakery items, and most of the bread varieties did not appear fresh. We genuinely felt that the breakfast was a waste of money. I have stayed at this hotel before, but this experience was by far the worst. Based on this stay, I would not recommend this hotel to others.

April 30th to June 5th ,2026, room 10002 stay Anwar Al Madinah Movenpick Hotel My stay is perfect from check in , and the room was upgraded; special thanks to Ms Amwaj Haya who checked me in,with a Haram view room, a renovated one ,very clean and hygienic. Thanks to Mr Dilwar, Mr Wahidol and Mr Bilal the housekeepers ; my room always very clean & all stuff needed were provided. The executive lounge is very big with nice varieties of complimentary food, snacks, and drinks; special thanks to Mr Osman and Mr Faisal for their wonderful services during my visits to the lounge. This lounge closed during my stay starting from 1st of May until the end of Hajj season. Then I discussed this with Mr Rayyan the duty manager promising me to talk about it with room service manager; thanking Mr Rayyan to meet my special requests and for recognising my membership. But when I followed up my request room services staff informed me that Mr Hisham and Mr Anwar managers of restaurants and room services said that they will send coffee, sweets and fruits every day;while I explained to Ms Amani the receptionist of room services that I don't eat sweets..etc Unfortunately Mr Hisham and Mr Anwar refused to change these to more healthy food.More over they even didn't bother to communicate and explain the issue. I am in glteen free diet;this is a clear in my account preferences. If this a policy from Accor Hotels chain; then they should review these policies. This insendent was one of the worst experience I've ever seen in Accor hotels chain. Despite that my thanks to Ms Amani and her colleagues efforts to follow up this issue and to Mr Superman from room service. There is a small prayer hall facing Almasjid Alnabawi; you can join prayers with Almasjid Alnabawi if you run out of time to reach the mosque. My thanks to all in the hotel for their attention, follow-up & polite attitudes

the blink of an eye in front of the Prophet's Mosque

Over than words

The room was very old system to enter - old plug in card and I have to revisit the reception to change the card