Pullman Singapore Orchard 5 stars

Customer review rating (ALL Rating) 4.5/5 3,437 reviews

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Pullman Singapore Orchard - Image 1
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270 Orchard Road, 238857 Singapore, Singapore

Description

Hotel extras

  • Gateway to Singapore, and a mere 5 minutes walk to Orchard and Somerset MRT stations

  • Trendy, technology-enabled rooms and suites with spectacular views of Singapore

  • Picturesque outdoor swimming pool with sunbeds and cabanas

  • Crafting extraordinary dining moments with Modern Asian-inspired innovation.

  • One new, pillarless gallery space and three meeting rooms

Our accommodation(s)

Hotel location

Pullman Singapore Orchard

270 Orchard Road
238857 Singapore
Singapore

GPS:1.30344, 103.83624

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,437 reviews

Customer review rating 4.0/5

Rully A. S. Business - Confirmed reviews ALL

Nice room

Dear Rully Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 4.5/5

Grace C. Solo - Confirmed reviews ALL

I appreciated the friendliness of the staff in the lounge, Dahlia and Rina in particular. I find the regular rooms quite small so thankfully I’ve been upgraded

Dear Grace Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 1.5/5

Ronalyn D. Friends - Confirmed reviews ALL

The front desk is ok, they upgrade us in a nice room because we are all accor member. The housekeeping was amazing! Everytime we meet at the lobby they always make sure we have everything that we need and she always smile. On the last day of our stay i got disappointment with the Manager because he told us we dont have a breakfast included, even saying that the first 2 days we do but the last day not included. We went on the way to our room and he called us again “unapologetically” saying that it is included, he didnt confirm at the front desk first before telling the guest.

Dear Ronalyn Thank you for taking the time to share your feedback following your stay with us. We appreciate your kind comments regarding the room upgrade extended to you as an Accor member. We sincerely apologise for the confusion you experienced on the final day regarding your breakfast entitlement. This was a service lapse on our part, and we regret that the information was communicated to you before being properly verified. We would also like to clarify that we have reviewed our system records and, based on our verification, there were no call logs made to your room during that period. That said, we regret any confusion experienced and acknowledge that the situation should have been handled with clearer communication and proper verification before information was shared. Your feedback on breakfast variety and repetition has been noted. We understand the importance of diversity and freshness in the dining experience, particularly for guests staying multiple nights, and we will be sharing this with our Culinary team for review and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 4.0/5

Mark D. Business - Confirmed reviews ALL

I stayed for nearly 3 weeks on a work assignment. The first room allocated had a few plumbing issues. These could not easily be resolved, so I moved room which was much better. The staff were lovely and overall, it was a great place to stay.

Dear Mark Thank you for taking the time to share your experience with us. We appreciate your understanding regarding the initial bathroom related issues and are glad we were able to arrange a room change promptly, resulting in a more comfortable stay for you. We hope to have the pleasure of welcoming you back. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 2.5/5

Yu J. N. Solo - Confirmed reviews ALL

Stay was good, under the previous management service was good but rooms were spiritually bad. Under the new management of Pullman the room has a better spiritual vibes but the service is horrid, doesn't live up to the 5 Star service. Everywhere around the world I choose Pullman for its 5 star hospitality though it doesn't have the concierge and bell boy service as compared to traditional hotels. Without these traditional services, I will expect the service to of higher quality or even better. Both front desk & club lounge should be more energetic, as pullman is perceived as the new age of 5 star hotels. I best Pullman I've ever stayed and will always go back to stay is the one in Tokyo. This hotel in Orchard should learn from them. When I stepped into the room I was happy to see a Nespresso machine only to find out that it uses a knocked off capsule in the name of "sustainability". I think the coffee machine should be change too. The birthday addon was not value for money. Just a simple deco and a dry cake. Many other hotels out there can do a better job than this. Other than that, it's the safety of the equipments in the room. The hairdryer needs a serious check. The one in my room had unstable switches and a green spark appeared when I tried to adjust the speed of the fan. It's the first time I've experience such a thing in any hotels around the world.

Dear Yu J. Thank you for taking the time to share your detailed feedback with us. We greatly value your loyalty to the Pullman brand worldwide. We are truly sorry that our service, particularly at the front desk and in the club lounge, did not reflect the level of attentiveness and energy that Pullman strives to provide. This is shared with our teams, and we are taking proactive measures to improve training, supervision, and service delivery. We have noted your feedback about the coffee capsules and will review on this. We appreciate your feedback regarding the birthday cake and decorations. While this is a paid add-on service, as is common at many hotels, we recognise there is always room to enhance the offering. We will review ways to improve the quality, presentation, and overall experience to make celebrations more memorable for our guests. We are very sorry for the safety concern you experienced with the hairdryer and in-room equipment. Please know that this has been escalated to our Engineering team for immediate inspection and corrective action, as guest safety is our top priority. We hope to have the opportunity to welcome you back and provide a stay that truly reflects the high standards you expect from Pullman. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Other web-users rate our hotel

  • 1,884 reviews 9.8/10 Location
  • 1,850 reviews 7.3/10 Room
  • 2,641 reviews 8.8/10 Service
  • 24 reviews 8.6/10 WiFi
  • 722 reviews 6.9/10 Cleanliness
  • 662 reviews 7.5/10 Food
  • 505 reviews 7.5/10 Breakfast
  • 285 reviews 6.8/10 Value

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