Pullman Singapore Orchard 5 stars

Customer review rating (ALL Rating) 4.5/5 3,431 reviews

Best price
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270 Orchard Road, 238857 Singapore, Singapore

Description

Hotel extras

  • Gateway to Singapore, and a mere 5 minutes walk to Orchard and Somerset MRT stations

  • Trendy, technology-enabled rooms and suites with spectacular views of Singapore

  • Picturesque outdoor swimming pool with sunbeds and cabanas

  • Crafting extraordinary dining moments with Modern Asian-inspired innovation.

  • One new, pillarless gallery space and three meeting rooms

Our accommodation(s)

Hotel location

Pullman Singapore Orchard

270 Orchard Road
238857 Singapore
Singapore

GPS:1.30344, 103.83624

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,431 reviews

Customer review rating 4.0/5

Alexa H. Y. O. Families - Confirmed reviews ALL

Location is good. Service is good. Food is good. Coffee machine kept giving problems but housekeeping was prompt to resolve it. Will come back again.

Dear Alexa Thank you for taking the time to share your feedback with us. We’re pleased to know that our location, service, and food made your stay enjoyable. I’m also happy to hear that our Housekeeping team was able to promptly assist with the coffee machine issue. We appreciate your support and look forward to welcoming you back again on your next stay. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 3.5/5

Wendy T. Families - Confirmed reviews ALL

I have stayed here several times in the past because of the convenient location, but I encountered unexpected issues during my last two visits. During my previous stay, I was unable to check in because I was informed that my booking had been cancelled, something I was completely unaware of. After a long flight, I simply wanted to rest, but instead had to deal with confusion at the counter. The staff later told me that my credit card had supposedly declined a day before my arrival, yet I received no email or notification about this. Fortunately, a room was still available. Since I knew I’d be returning to Singapore in the following months, I made another reservation for two rooms directly at the reception and paid on the spot. The transaction was successful. However, a few days ago when I arrived to check in once again, I was told that my booking had been cancelled for the second time. This time there was no clear explanation, even though the payment had been made months earlier at the hotel.

Dear Wendy Thank you for taking the time to share your experience with us. I've read the repeated issues you encountered with your bookings. I completely understand how frustrating it must have been, especially after long flights, and this is certainly not the experience we want for our loyal guests. What I understand from our team is that when your first booking was made, your credit card showed as declined in the system, which normally triggers a notification to inform guests that the reservation did not go through. It appears that the notification did not reach you, and I sincerely apologise for this system error. You subsequently made your future bookings directly with us and settled the payment on the spot, yet the same issue occurred again upon your return. I sincerely apologise for this recurrence. We will be strengthening our internal verification processes across both the Front Office and Reservations teams, to ensure that fully paid and guaranteed bookings are accurately reflected in our system and not released or cancelled in error. We truly value your loyalty and hope to have the opportunity to welcome you back, providing you with the seamless and enjoyable experience you rightfully expect. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 4.5/5

Marjorie C. Families - Confirmed reviews ALL

It was a pleasant stay, the services of the staff are professional. I was very impressed when I called the hotel to check on the reservation. The phone was promptly picked up and the staff could attend to my enquiry directly. " Kwan Hua" ( i hope I get his name and spelling right) was assuring that the request would be looked into. He told me to request for room facing Orchard Road and to book under the Premier category. He said it is a request that he would look into it. We had the Orchard Road room and my elderly aunt of 83 years old was "over the moon," to experience the view and enjoy the lights- up from the room. Thank you for making her day!! The breakfast spread was also good and we had a great breakfast. A lovely experience staying at the Pullman Singapore Orchard!

Dear Marjorie Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 4.5/5

Khenghwee H. Couples - Confirmed reviews ALL

Overall as good & pleasant hotel stay .. however should look at the toilet bathing functional .... weaking water and inconsistent of hot/cold water

Dear Khenghwee Thank you for sharing your feedback with us. We’re glad to hear that you had an overall pleasant stay. I’m, however, sorry to hear about the issues you experienced with the shower, including the weak water flow and inconsistent hot/cold temperature. Our team is actively looking into this to ensure it is resolved promptly. We always encourage guests to let us know during their stay whenever something isn’t working as expected — our team will do our best to address it or arrange a room change, subject to availability, to ensure a more comfortable experience. Thank you again for your comments, and we hope to welcome you back for an even better stay in the future. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Customer review rating 5.0/5

Jae H. P. Couples - Confirmed reviews ALL

The location is great, the staff are all friendly, and the rooms are beautifully designed. I plan to stay at this hotel again.

Dear Jae H. Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Other web-users rate our hotel

  • 1,869 reviews 9.8/10 Location
  • 1,852 reviews 7.3/10 Room
  • 2,618 reviews 8.8/10 Service
  • 20 reviews 8.5/10 WiFi
  • 712 reviews 6.8/10 Cleanliness
  • 651 reviews 7.9/10 Food
  • 498 reviews 7.7/10 Breakfast
  • 70 reviews 4.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.