ibis Styles Kyoto Shijo 3 stars

Customer review rating (ALL Rating) 4.1/5 1,240 reviews

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8 Kakkyoyamacho, Nishinotoin Higashi Iru, Shimogyo Ku Shijo Dori, 600-8493 KYOTO, Japan

Description

Hotel extras

  • A safe, comfortable base with easy access, perfect for independent solo travel in Kyoto.

  • A stylish hotel in a convenient location for couples to enjoy Kyoto together with ease.

  • An ideal location and relaxing space for families exploring Kyoto's top attractions.

  • Stay close to sightseeing, dining, and shopping for a fun and memorable Kyoto trip.

  • Well-located and comfortable, ideal for business travelers seeking efficiency and rest.

Our accommodation(s)

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Hotel location

ibis Styles Kyoto Shijo

8 Kakkyoyamacho, Nishinotoin Higashi Iru, Shimogyo Ku Shijo Dori
600-8493 KYOTO
Japan

GPS:35.003576, 135.755552

Telephone
Fax +81 75-254-7281

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

People looking for a hotel breakfast in Kyoto choose our newly opened restaurant. With a selection of Japanese and Western buffet options in a beautifully designed space, our guests always leave feeling totally satisfied with their meal

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,240 reviews

Customer review rating 2.0/5

Kumaran J. Families - Confirmed reviews ALL

Very unhappy with the bad smell lingering in the bathroom right during check in.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with cleanliness and the unpleasant odor in your bathroom upon check-in. We strive to maintain high standards in our facilities, and I regret that we fell short during your visit. Your concerns will be taken into consideration as we continually work to enhance our guests' experiences. Goodbye and best regards, ibis Styles Kyoto Shijo

Customer review rating 5.0/5

Rui L. D. S. Solo - Confirmed reviews ALL

Friendly Staff. Good Location. Very clean.

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to hear that you had such a comfortable experience and that you appreciated the cleanliness of our hotel, our convenient location, and the kindness of our team. Your kind words mean a great deal to us, especially knowing that you rated all aspects of your stay so highly. We are also pleased to learn that your booking experience through the ALL app was smooth and easy to use, and we sincerely thank you for your continued loyalty as a Gold member. Your recommendation is the highest compliment we can receive. It was a great pleasure to have you stay with us, and we look forward to welcoming you back again in the near future. Warm regards, ibis Styles Kyoto Shijo

Customer review rating 4.5/5

Fernando A. M. Families - Confirmed reviews ALL

Well located, many amenities in the room and several floors, very friendly staff, good price. The only downside is the size of the room, making it difficult to move for big guys like us. Excellent stay.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at ibis Styles Kyoto Shijo. We are delighted to hear that you found our location convenient, appreciated the amenities, and enjoyed the friendly service from our staff. We understand that room size can be a concern for some guests, and we appreciate your understanding. We hope to welcome you back for another enjoyable stay in the future. Best regards, ibis Styles Kyoto Shijo

Customer review rating 0.5/5

Abdelkader A. Friends - Confirmed reviews ALL

An Unacceptable Experience: Abysmal Service, Outdated Facilities, and a Shameful Breakfast I am writing this review to strongly warn future travelers about the appalling service and substandard facilities at this property. I genuinely wish I had been aware of these profound operational failures before booking my stay, and I hope this feedback deters others from being scammed in the same manner we were. Substandard and Cramped "Superior" Rooms While I was aware that room sizes in this area might be smaller than average, I specifically chose to pay a premium for a "superior" room to guarantee a baseline of comfort. This upgrade was a complete waste of money. The room quality was incredibly mediocre, featuring outdated facilities, highly uncomfortable bedding, and heavily stained carpets. Despite the supposed "upgrade," the layout was so exceptionally cramped that simply opening a standard suitcase on the floor proved to be an impossible task. Severe Communication Barriers Basic customer service was virtually non-existent. The front desk staff demonstrated a complete inability to speak or comprehend basic English, which made resolving simple issues or asking standard questions incredibly frustrating and inefficient. A Chaotic and Scam-Like Breakfast Experience The most shameful aspect of our stay, without a doubt, was the breakfast. Because this is an additional paid service, the level of extreme stinginess displayed is completely unacceptable. Inadequate Space: The dining area is vastly undersized for the volume of guests, and the staff makes zero effort to manage the flow or remedy the overcrowding. Deliberate Scarcity: To cut costs, the buffet replenishment is intentionally kept to an absolute minimum. Staff bring out negligible quantities of food, forcing guests to make constant back-and-forth trips to secure even basic items. Very often, empty trays are simply left unreplenished. Hostile Environment: This deliberate artificial scarcity creates a chaotic and stressful environment. It resulted in massive crowding around the buffet, guests pushing each other, and trays being dropped. The experience was so dreadful that by the second day, I completely abandoned the idea of eating breakfast there, despite having paid extra for it. Zero Accountability from Management When I formally complained to the reception about the disastrous breakfast situation, their response was entirely unprofessional. Instead of offering a solution, they immediately deflected responsibility, claiming that the breakfast is operated by a partner restaurant rather than by Ibis directly, and therefore, "there is nothing they could do." If the hotel refuses to take responsibility for a service they actively sell at their own front desk, they should either immediately issue refunds or transparently inform guests prior to booking so they can make alternative arrangements. Promoting such an abysmal, mismanaged service severely tarnishes the Accor group’s brand image. Conclusion This hotel completely failed to deliver on its promises. Do not pay for the room upgrades, avoid the breakfast at all costs, and honestly, consider staying elsewhere entirely. I highly recommend taking your business to a property that actually values its guests.

Dear Valued Guest, Thank you for taking the time to share such a detailed account of your experience. We are truly sorry to learn that your stay was so disappointing and did not meet your expectations in many aspects. First and foremost, please accept our sincere apologies for the condition of your room. We deeply regret that the Superior room did not provide the comfort, space, and quality you rightfully expected. Your comments regarding the outdated facilities, bedding comfort, and carpet cleanliness are extremely concerning, and we are addressing these issues with our housekeeping and maintenance teams as a matter of priority. We are also very sorry to hear about the communication difficulties you experienced with our front desk team. Clear and efficient communication is a fundamental part of hospitality, and we regret any frustration this may have caused. We will reinforce language and service training to better support our international guests. Your feedback regarding the breakfast experience is particularly troubling, and we sincerely apologize for the situation you encountered. The overcrowding, insufficient replenishment, and stressful environment you described are far from the standard we aim to deliver. While breakfast operations are conducted in cooperation with a partner restaurant, this in no way diminishes our responsibility. We fully acknowledge that this experience fell short, and we are actively working with the partner to improve capacity management, food availability, and overall guest experience. Furthermore, we deeply regret the response you received when raising your concerns during your stay. The impression that we refused responsibility or failed to offer a solution does not reflect our service values. This has been shared with our management team to ensure a more accountable and proactive approach in handling guest concerns moving forward. We also sincerely apologize for not providing a meaningful recognition of your loyalty as an ALL Classic member. Your trust in our brand is very important to us, and we regret that we fell short in this regard. We understand the extent of your frustration and disappointment, and we are truly sorry that we were unable to deliver the level of service you expected. Please be assured that your feedback is being taken very seriously and will be used as a basis for immediate and long-term improvements. Should you consider giving us another opportunity in the future, we would greatly appreciate the chance to regain your trust and provide you with the experience you deserve. Warm regards, ibis Styles Kyoto Shijo Operation Manager Kazuhide Oomori

Customer review rating 5.0/5

Adarsh B. Couples - Confirmed reviews ALL

Hotel is well located very close to train and bus stand Rooms are clean and well maintained Hotel staff was very warm and helpful especially Mr. Khan , he helped us with early check-in. I would recommend this hotel

Dear Valued Guest, Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to hear that you had such a positive experience, especially regarding our convenient location, cleanliness, and the warm hospitality of our team. Your kind words about our staff mean a great deal to us, and we are especially pleased to know that Mr. Khan was able to assist you with an early check-in and make your stay even more comfortable. We will be sure to share your compliments with him. It is also very rewarding to know that you would recommend our hotel and that you rated your overall stay so highly. Your feedback encourages us to continue delivering excellent service to all our guests. We sincerely look forward to welcoming you again on your next visit. Warm regards, ibis Styles Kyoto Shijo

Other web-users rate our hotel

  • 1,364 reviews 9.5/10 Location
  • 1,327 reviews 6/10 Room
  • 1,016 reviews 7.5/10 Service
  • 52 reviews 3.6/10 WiFi
  • 699 reviews 4.1/10 Comfort
  • 578 reviews 6.2/10 Cleanliness
  • 188 reviews 5/10 Breakfast

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