ibis Styles Kyoto Shijo 3 stars

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us from 8 July to 11 July 2026. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are deeply sorry that your experience did not meet your expectations or the standards associated with both our hotel and the Accor brand. First and foremost, please accept our sincere apologies for the inconvenience caused by the absence of your Platinum welcome amenity. Recognition of our loyal members is a fundamental part of the ALL loyalty program, and we regret that we failed to deliver this important benefit during your stay. We understand your disappointment and are currently reviewing the circumstances to ensure this oversight does not happen again. We are equally concerned to learn about your breakfast experience. The situation you described, including long waiting times, insufficient staffing, delayed replenishment of buffet items, and the overall disorganized environment, is far from the level of service we strive to provide. We fully understand how frustrating it must have been to arrive during breakfast hours and find limited food availability and inadequate support from our team. Please be assured that your comments have been shared with our Food & Beverage and Operations teams for immediate review and corrective action. Furthermore, we regret that your concerns raised during your stay were not addressed effectively. We always aim to resolve issues promptly while our guests are in-house, and we are sorry that we did not provide the assistance and attention you deserved. We also note your comments regarding the Wi-Fi speed and appreciate you bringing this matter to our attention. Your feedback helps us identify areas requiring improvement and prioritize enhancements to the guest experience. We sincerely apologize for the shortcomings you encountered and for the disappointment caused during your stay. Your feedback is invaluable, and we are committed to using it to improve our service standards. A member of our Front Office team will contact you directly to discuss your concerns in further detail and provide any necessary follow-up regarding your stay. In addition, our management team will review your feedback carefully, including your request for compensation, in accordance with our guest recovery procedures. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in our hotel and provide you with the high-quality experience that should be expected by our ALL Platinum members. Yours sincerely, ibis Styles Kyoto Shijo Operation Manager Kazuhide Omori

Dear Valued Guest, Thank you for your kind words regarding your recent stay at ibis Styles Kyoto Shijo. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience with our courteous staff. Your positive feedback is greatly appreciated, as it motivates our team to continue providing excellent service to our guests. Goodbye and best wishes, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at ibis Styles Kyoto Shijo. We are pleased to hear that you appreciated our location. However, I regret to learn about the issues you encountered with the bathroom's condition and the air conditioning unit. Cleanliness and comfort are our top priorities, and your comments will be taken into consideration for future improvements. Best regards, ibis Styles Kyoto Shijo

Dear Valued ALL Silver Member, Thank you very much for taking the time to share your wonderful review following your recent family stay with us. We are delighted to learn that you enjoyed our convenient location, which allowed you to easily explore the city, and that you found your room comfortable and well-suited to your needs. It is especially rewarding to know that our team's friendly and professional service made a positive impression on you. Recognizing and appreciating our ALL members is very important to us, and we are pleased that you felt valued throughout your stay. We also appreciate your kind comments regarding our sustainability initiatives and the overall quality of your experience, from check-in to departure. At the same time, thank you for your constructive feedback regarding breakfast. While we are glad you found the selection varied and enjoyable, we regret that it did not fully meet the high expectations you associate with Accor hotels. Your comments have been shared with our culinary team as we continuously strive to enhance our offerings and deliver an even better dining experience. Thank you once again for your recommendation and for your loyalty as an ALL Silver member. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for choosing ibis Styles Kyoto Shijo and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found your room clean and comfortable. It is wonderful to know that these aspects contributed to a pleasant stay and that you were overall very satisfied with your experience. We also appreciate your loyalty as an ALL Gold member. Thank you for bringing up your question regarding the complimentary mineral water. We apologize if the information was not clearly explained during your stay. As part of our ALL membership benefits, complimentary mineral water is provided upon arrival, and we regret any confusion this may have caused. Your feedback reminds us of the importance of clearly communicating member benefits at check-in. We are pleased that you enjoyed the welcome drinks and that your booking, check-in, room, and overall stay met your expectations. Your recommendation means a great deal to us. Thank you once again for your valuable comments and for your continued support as an ALL Gold member. We look forward to welcoming you back on your next visit to Kyoto. Warm regards, ibis Styles Kyoto Shijo