The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,540 reviews

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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,540 reviews

Customer review rating 2.0/5

Jeanette S. Families - Confirmed reviews ALL

Stayed last September for our daughters Wedding Evening. Came on to Liverpool to celebrate 3 60th birthdays, dinner at the Ivy drinks with the family after. Arrived 2.40 to check in, 1 room ready other not had drink in bar 3.15 still mot ready. Went back at 3.40 finally 3.50ish was ready offered drinks voucher for bar, so ok. Rooms Stunning all good... Tried to use our drink vouchet to be told only for beer not wine, us too ladies don't drink beer. 7.30in the bar for drinks told to sit a waiter would come over 20 mins later after asking again we got served, we had 3 bar orders and had to chase all of them and 2 had drinks missing, i haven't ever had such BAD service...... My experience has gone from 10s to 3 or 4 such a shame..... We would like a considered reply please.......

Dear Ms S., Thank you for taking the time to share your experience with us. Firstly, I would like to say how lovely it is to have welcomed you back to Liverpool for such special occasions. While I am glad to hear that you found your rooms comfortabe, I am truly sorry that other aspects of your stay fell so far below expectations. While we appreciate that one of your rooms was not quite ready on arrival and that a drinks voucher was offered as a gesture of goodwill, I completely understand how frustrating the delay must have been, particularly when you had plans for the evening. I am also very sorry for the confusion and limitation regarding the voucher. This should have been clearly explained, and I appreciate that offering beer-only vouchers was not suitable for your group. More concerning is your experience in Palm Court that evening. Waiting to be served, needing to repeatedly chase orders, and still receiving incomplete drinks is certainly not the level of service we strive to deliver. I completely understand how disappointing this must have felt, especially during such an important celebratory trip. Your comment that your experience dropped from a “10 to a 3 or 4” is genuinely upsetting to read, and I am very sorry we let you down on this occasion. Please be assured that your feedback will be shared directly with our Food & Beverage Management Teams so that we can review both service levels and communication. This is not reflective of the standards we aim to uphold. We truly value your previous custom and the fact that you chose to return to celebrate such meaningful occasions with us. If you would be willing, we would welcome the opportunity to discuss your stay further and restore your confidence in us. Thank you again for your honest feedback, it is appreciated, and we are sincerely sorry for the disappointment caused. With Kind Regards, Charlotte Whittle - Adams Guest Relations Manager E: Ch…

Customer review rating 3.5/5

Arwyn D. Couples - Confirmed reviews ALL

We had a relaxing time. The staff were all lovely.

Dear Arywn, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a relaxing stay and that you found our location convenient for your visit. It is especially rewarding to read your kind comments about our team. I will be sure to pass your lovely words on to them, as they will be delighted to know they helped make your stay enjoyable. We truly value your feedback and hope to have the opportunity to welcome you back again soon and provide an even better experience next time. Warm Regards, Alexander Guest Relations Manager

Customer review rating 5.0/5

Liz C. Couples - Confirmed reviews ALL

Lovely welcome from reception staff. Kindly upgraded us which was very much appreciated. We will definitely book again when visiting Liverpool

Dear Liz, Thank you for your fantastic review and for awarding us a perfect score of 100. We are absolutely delighted to hear that you enjoyed our central location, beautiful building, and, most importantly, the service provided by our team. It is especially wonderful to know that you received a lovely welcome from our reception staff and that the complimentary upgrade made your stay even more enjoyable. Creating memorable experiences from the moment our guests arrive is something we truly pride ourselves on. We are thrilled that you will definitely be booking with us again when visiting Liverpool, and we very much look forward to welcoming you back. If you have a moment, we would be incredibly grateful if you could share your experience on TripAdvisor, as it is our main review page and it really helps future guests discover us. Warm Regards, Alexander Guest Relations Manager

Customer review rating 5.0/5

India B. Families - Confirmed reviews ALL

We had another amazing stay at the Municipal, this was our second stay. All the staff are extremely welcoming and nothing is too much for them! The rooms are exquisite and very clean, the beds are very comfy and the bedding is extremely clean and comfortable

Dear Ms B., Thank you so much for taking the time to share such a fantastic review following your second stay with us at The Municipal. It truly means a great deal to know that you had another enjoyable experience. A special thank you for mentioning Alex. I will personally ensure your feedback is passed on, as I know it will mean a great deal. I’m also pleased to let you know that the gentleman at the front door is Jamie and I will make sure your lovely comments are shared with him as well. He will be absolutely delighted to be recognised. We are so pleased to have welcomed you back for a second stay and truly look forward to welcoming you again very soon. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Alfie W. Couples - Confirmed reviews ALL

Absolutely amazing, brilliant friendly staff made us feel welcomed from moment walking into the building (especially the door man whose name we didn’t unfortunately get but was so friendly and professional and we enjoyed our talks walking in/out the hotel).

Dear Mr W., Thank you ever so much for your wonderful review! We are absolutely delighted to hear that you felt welcomed from the moment you arrived. It’s especially lovely to know that Jamie and Mark, our Doormen, made such a positive impression; we’re incredibly proud to have them as part of our team. We’ll be sure to pass along your kind words to them personally; they’ll be thrilled to know their friendliness and professionalism helped make your stay so enjoyable. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Other web-users rate our hotel

  • 1,230 reviews 9.6/10 Location
  • 2,373 reviews 7.4/10 Room
  • 3,000 reviews 8.4/10 Service
  • 18 reviews 4.5/10 WiFi
  • 1,380 reviews 8.7/10 Amenities
  • 1,093 reviews 6.2/10 Comfort
  • 981 reviews 9.2/10 Vibe
  • 923 reviews 8.1/10 Bar

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