The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,534 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,534 reviews

Customer review rating 3.5/5

Wilhelmina D. V. Families - Confirmed reviews ALL

Review Mgallery Warm wellcome at reception. Spa was perfect and special thanks to the South African staffmember that showed us around. The room was splendid, beautiful hotel! Unfortunately we did not have a nice encounter with the personnel in the bar. We were welcomed nicely and directed to a nice table. Then it took 10 minutes to get attention of one of the waiters. Who were actually with 8 in the room. Out of courtesy I did not take a picutre. We ordered our drinks and it then took again 10 minutes before one of the 8 waiters had time to bring it to the table (at that time there were only 5 tables occupied.) Later that evening, we had the same experience. When we re-entered the hotel after a short trip in town, the staff in the lobby did not even spare us a glance. In the morning, I entered to have breakfast and ordered a cappuccino. The waiter came back to tell me i did not have breakfast included. I did not check at this point, so I just ordered a cappuccino and rejected the offer for a complete breakfast. The coffee arrived with lipstick on the mug. I asked for a new one, and while they were redoing it, I asked it without the cacao on top. Unfortunately the waiter served me a cappuccino wíth cacao. The third attempt was all good. Allthough we loved the hotel, the scenery, the room and spa, we are mostly dissapointed by the restaurant staff that made our stay less worthwhile. I would kindly ask you to redeem the amount I paid for the breakfast, since I did have breakfast included in my booking. As I only concluded after breakfast opening windows. Days prior to our stay we stayed in a 2 star IBIS hotel in Manchester, and later on in the Mercure Piccadily Station. I’m sorry to say that the staff at the other hotels appeared significantly more engaged and proactive than the staff here. Kind regards, Wilhelmina D. V.

Dear Wilhelmina, Thank you very much for sharing such a detailed review of your recent stay with us. I am delighted to read that you enjoyed our hotel’s interior, your room, and especially the spa experience. Your kind recognition of Omar, our South African team member, is truly appreciated—I will make sure your compliments are passed on to him personally. At the same time, I am genuinely sorry to learn about the service shortcomings you encountered, particularly in the bar, lobby, and during breakfast. The delays in service, lack of attentiveness, and the issues with your cappuccino are certainly not reflective of the standards we strive to uphold. Your comments have been shared with the relevant departments, and we will be addressing these matters with our teams to ensure immediate improvements. Regarding your breakfast charge, thank you for bringing this to our attention. This is clearly not the experience we want for our guests, and I kindly ask you to contact us directly with your booking details so we can review this promptly and arrange the appropriate resolution. We truly appreciate your honest feedback, as it helps us improve. While I am pleased that many aspects of your stay were enjoyable, I regret that the service inconsistencies impacted your overall experience. We do hope to have the opportunity to welcome you back and provide you with the seamless and attentive service you rightfully expect. Warm regards, Alexander Guest Relations Manager

Customer review rating 5.0/5

Caroline S. Families - Confirmed reviews ALL

A fantastic stay in this hotel due to an amazing staff and beautiful surroundings

Dear Ms S., Thank you for your fantastic feedback. We’re truly delighted that you enjoyed such a memorable stay with us. It’s wonderful to hear that our location, high standards of cleanliness, and surroundings all contributed to your experience. Your kind words about our team are especially appreciated; they take great pride in delivering warm, attentive service, and it’s rewarding to know this made such a positive impact. We very much look forward to welcoming you back for another exceptional stay. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Peter L. Couples - Confirmed reviews ALL

Nice big room comfortable bed all good really

Dear Mr L., Thank you ever so much for your kind words and for staying with us again. We’re delighted to hear that you had another great experience and that our team made you feel so welcome, that’s exactly what we strive for. It’s also wonderful to know you enjoyed the spacious room and found the bed comfortable. We truly appreciate your continued support and look forward to welcoming you back again soon. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 4.5/5

Carl H. Couples - Confirmed reviews ALL

the staff in every area were excellent and polite. this is the best hotel we have ever stayed at in Liverpool (and we have been coming for many years to many hotels) a proper hotel and flawless

Dear Mr H., Thank you ever so much for your wonderful feedback. We are delighted to hear that you enjoyed our central location, the character of the building, and the overall ambience of the hotel. It’s especially rewarding to know that our team made such a positive impression, your kind words about their service and professionalism will mean a great deal to them. To be described as the best hotel you’ve stayed at in Liverpool, particularly given your many visits over the years, is truly an honour. We very much look forward to welcoming you back again in the near future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 4.0/5

Barbra M. Couples - Confirmed reviews ALL

Our stay was wonderful, from the comfy bed, attentive house keeping, great bar staff, hospitable reception staff and great atmosphere. We really enjoyed ourselves.

Dear Ms M., Thank you for sharing your lovely review. We are delighted to hear that you had such a wonderful stay with us. It’s fantastic to know that you found the bed comfortable and that our housekeeping, bar, and reception teams all contributed to making your visit so enjoyable. We’re so pleased you had a great time and truly hope to have the pleasure of welcoming you back again soon. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Other web-users rate our hotel

  • 1,193 reviews 9.6/10 Location
  • 2,287 reviews 7.5/10 Room
  • 2,928 reviews 8.4/10 Service
  • 21 reviews 3.4/10 WiFi
  • 1,345 reviews 8.7/10 Amenities
  • 1,046 reviews 6.1/10 Comfort
  • 956 reviews 9.3/10 Vibe
  • 895 reviews 8.1/10 Bar

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