The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 1,570 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,570 reviews

Nice hotel, poor customer service

Customer review rating 1.5/5

Ben Couples - Confirmed reviews ALL

We had a noise in our room which was caused by the mechanical plant on the roof which was vibrating and kept my wife up all night on our first night. When we mentioned this to reception the following morning they said they would investigate to which they claimed it was normal and was in every room, and offered us some free earplugs! I asked if we could move rooms and was told that the hotel was fully booked and no other rooms were available, It wasn’t until I kept saying this wasn’t normal and the receptionist agreed to send the maintenance man ‘Ken’ to review with us to which he soon agreed this was not correct. He went to talk to reception and all of a sudden a spare room was available. The hotel is lovely and rooms are very comfy (when the roof doesn’t vibrate), the service from reception want great and has really left a negative note on our stay.

Dear Ben, Thank you for your review, certain aspects of which we were extremely concerned to read. We regard every guest who stays at the Municipal as special and most welcome and are truly very sorry that this was not the impression you gained. I would appreciate the opportunity to correspond with you personally and, therefore, wondered if you would be kind enough to advise me of your contact details (my email address is ki…) I look forward to hearing from you but, in the meantime, I would like to take this opportunity to apologise for the disappointing memories you took away with you. With all good wishes, Kinga Walsh

It was okay…

Customer review rating 2.5/5

Zayn Solo - Confirmed reviews ALL

It was an okay experience, I’ve received more luxury for better prices at other hotels. It wasn’t a bad experience, the staff were very friendly and knowledgeable, however, there was just a lack of attention to detail, I found. I booked an executive suite and asked for it to be located on a higher floor, but instead they gave me one located on the ground floor, since the hotel is centrally located, the road noise and hustle and bustle of the busy city street right outside the window made it hard to sleep at night (I’m a sensitive sleeper). The website said there was a car park but there is not, there are two nearby multi story car parks you can pay and park in (it cost me £40 to park for 3 days) and then walk to the hotel from, the nearest one is the Victoria street car park which is a 2 minute walk, just right around the corner from the main entrance. However, the concierge was very kind and took a trolley into the car park for me and brought my luggage in as I had quite a few bags. I was told over the phone that the hotel would be able to steam press my suit for me once I arrived as I had a reservation at a 2 Michelin star restaurant that evening for dinner, however, once I got to the hotel they told me they don’t have an in-house dry cleaning service, it’s all done outside via third party and they are closed on the weekend. Thankfully there was an iron and ironing board in the room so I was able to iron my shirt at least, but my suit went unpressed for the night. The room decor is standard, nothing special, falls in line with the standard corporate decor of modern fancy hotels, the executive suite was quite small, to be honest, it didn’t feel much larger than a room you’d get at a premier inn, however, the ceilings were very high which was quite nice. My room had zero signal in it, so I had to go outside the room every time I wanted to call a cab or check on a reservation. The in room WiFi was quite good, and you are dependent on it due to not getting any bars. The bar is very pretty, and the restaurant is nice and the food is good, the restaurant menu is a lot nicer than the bar menu, but there is a problem with consistency, I ordered the same dessert two nights in a row as I enjoyed it very much the first time, the first night it came out with a very generous amount of honeycomb on it, I’m assuming they fired the poor chap for using that much honeycomb as when it came out the next night, it had barely 2 drops of honeycomb on it. When I informed the waiter of this, he tried to convince me that it did have honeycomb on it, it was the same waiter who served the me the first night, so I looked at him incredulously and said: “seriously? You saw how much there was last night” he conceded with this and took the plate back to have more honeycomb added but it came back with still less than half of the first night. I didn’t complain after that as I thought it’d be impolite, but it was unfortunate that happened. The spa is nice and so is the gym. The locker room is small for the spa/ gym. The theme of lack of attention to detail continued here also. I wanted to work out before hitting the sauna, the equipment in the gym is of top quality, I was only interested in using the bike or the treadmill however both were faulty when I used them. I was in the headspace for a 40 min bike but the bikes resistance button didn’t work so I couldn’t adjust resistance, and thus couldn’t use it, no matter, I moved over to the treadmill. The treadmill worked fine, but the wireless charger on it was not working as was the fan on the treadmill. I started getting too hot after a while so only did about 10 minutes instead of the 40 I wanted. There was also someone’s abandoned coffee mug on one machine and another abandoned water bottle on another machine. I informed staff of all of this and they said it would be sorted in the morning. The spa is nice, but as an avid sauna user, there were no timers anywhere to time my sauna usage. I typically will do 25-35 mins in a sauna, most saunas have a wooden timer in them or a clock right outside the door, if the sauna is calibrated to the correct temperature, it’s too hot to take a watch in there, which this sauna was, but no timers anywhere. There was one clock in the main pool area, but it was still on old time - no one had bothered to change it to daylight savings time, it wasn’t an issue for me but I did think it was symbolic of the lack of attention to detail in that area. The ice plunge is not an ice plunge, it’s a bucket of cold water hung at a height, when you pull a lever the bucket will dump cold water on you, there was no ice in it the 3 times I used it. I was hoping for a proper cold plunge bath or pool, especially after cooking in the sauna for so long, but this did get the job done. Overall it was an okay stay, I believe comic con was happening at the time and quite a few celebrities who were attending the event were also staying at the hotel, so it was cool to spot a few here and there, but I didn’t go there for celebs ( I didn’t know about the celebs, one of the staff informed me), I went there for the amenities and the luxury, and unfortunately I found it lacking in both, but this is apparently the best hotel in Liverpool and also the only 5 star hotel in Liverpool, so I suppose this is the best the city has to offer. So there is a lack of alternatives if you are used to the 5 star stays/ treatment. I think next time I might just book a more luxurious stay slightly outside the city and drive in for whatever event I need to. We’ll see how it goes.

Dear Zayn, Thank you for your review, certain aspects of which we were extremely concerned to read. We regard every guest who stays at the Municipal as special and most welcome and are truly very sorry that this was not the impression you gained. I would appreciate the opportunity to correspond with you personally and, therefore, wondered if you would be kind enough to advise me of your contact details (my email address is ki…) I look forward to hearing from you but, in the meantime, I would like to take this opportunity to apologise for the disappointing memories you took away with you. With all good wishes, Kinga Walsh

Something special.

Customer review rating 4.5/5

Nigel B. Couples - Confirmed reviews ALL

An amazing building (former town hall) that is well worth a visit on its own. Spectacular bar and dining area. Quality food and drinks, although rather expensive. Our standard room was excellent and amazing value, including robes, toiletries, and complementary still and sparkling water.

Dear Nigel B., What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience. Thank you for taking the time to share your hotel post-stay survey. Our team is dedicated to providing exceptional experiences, and it is always rewarding to know when we have succeeded. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best and many more amazing moments. Best regards, Kinga Walsh

Fantastic stay

Customer review rating 5.0/5

David B. Business - Confirmed reviews ALL

Great customer service from the minute you walk in. From reception to dining room / breakfast customer service was faultless.

Dear David B., What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience. Thank you for taking the time to share your hotel post-stay survey. Our team is dedicated to providing exceptional experiences, and it is always rewarding to know when we have succeeded. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best and many more amazing moments. Best regards, Kinga Walsh

Well located, beautiful venue, great food

Customer review rating 4.5/5

Joshua M. Couples - Confirmed reviews ALL

The only reason this isn't a 10/10 is that the pool was out of action

Dear Mr M., Thank you for taking the time to share your lovely review. I was delighted to hear that you enjoyed a comfortable stay. Needless to say, I send my sincerest apologies that you were unable to use the pool during your stay, due to an unforseen maintenance issue.It is my hope that we have the opportunity to welcome you back to The Municipal Hotel & Spa in the future, so you may enjoy our spa facilities. With Kind Regards, Kinga Walsh

Other web-users rate our hotel

  • 1,006 reviews 9.5/10 Location
  • 1,898 reviews 7.1/10 Room
  • 2,221 reviews 7.9/10 Service
  • 6 reviews 0/10 WiFi
  • 1,170 reviews 8.6/10 Amenities
  • 876 reviews 6.2/10 Comfort
  • 819 reviews 9.3/10 Vibe
  • 743 reviews 8/10 Bar

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