The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 2,485 reviews

The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,485 reviews

Customer review rating 5.0/5

Paul N. Solo - Confirmed reviews ALL

Still one of my all time favourite hotels despite the dodgy AC in the room this time and the fact that I had to sell a kidney to put a down payment on an Oirish coffee. The friendly and energetic staff elevate the experience, although I wish they weren't trained to call people "sir". In my home town it's "Paul" or "mate". I question the wisdom of reserving seats in the bar. Most places you just turn up and sit/stand wherever you can. I would also question the etiquette of letting people perch at bar the morning after in bath robes. I have never seen this in a city hotel before. (Not even in Australia).

Dear Guest, Thank you for sharing your thoughts regarding your recent stay at The Municipal Hotel & Spa Liverpool - MGallery Collection. We are delighted to hear that our hotel remains one of your favourites, as well as your appreciation for our dedicated staff. We sincerely apologize for the inconvenience caused by the air conditioning in your room. Your feedback on the bar reservation policy and the dress code is noted. We aim to create a comfortable atmosphere for all our guests, and your insights will help us consider how we can enhance the experience in our bar area. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay. Kind regards, Carlota Ashmore Guest Relations Manager

Customer review rating 3.5/5

Ray W. Couples - Confirmed reviews ALL

Impressive building. Caring staff

Dear Guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location, the impressive décor, and our dedicated staff. Your insights are valuable as we strive to enhance the guest experience. Kind regards, Carlota Ashmore Guest Relations Manager

Customer review rating 4.0/5

Stephen B. Friends - Confirmed reviews ALL

It's a lovely hotel

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you appreciated our stunning building, favourable location, and the friendliness of our staff. Your positive remarks are greatly valued, and we look forward to welcoming you back in the future. Kind regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Sarah T. Couples - Confirmed reviews ALL

From the moment we arrived we were greeted with such polite and attentive staff who catered for our every need. We entered a stunningly decorated and spotlessly clean room that was equipped for our every need. My birthday requests were also fully accommodated and perfectly placed in the room We also got drinks at the bar and had breakfast at the restaurant - both of which were great and such a beautiful venue too! Thank you to everyone who made our trip so special! I look forward to staying again

Dear Sarah, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your stay was exceptional and that our team could make your birthday celebration so special. It’s wonderful to know that you enjoyed your room, the bar, and breakfast at our restaurant. Your kind words are truly appreciated, and I will be sure to share them with the team. If you don’t mind, we would be extremely grateful if you could leave this perfect review on Tripadvisor, as this is our main platform for sharing guest experiences. We very much look forward to welcoming you back on your next visit. Warm regards, Alexander Guest Relations Manager

Customer review rating 5.0/5

Tim M. Couples - Confirmed reviews ALL

We stayed and ate here to celebrate a birthday, from check in to check out everything was great! Amazing service, lovely room, great cocktails and excellent food! Will definitely stay again, this hotel is full of character and the best we've stayed in since The Savoy!

Dear Tim, Thank you so much for taking the time to share your experience. We are thrilled to hear that your stay and birthday celebration were fantastic, and that you enjoyed your room, cocktails, and meals. Your kind words about our service and the character of the hotel mean a great deal to us. If you don’t mind, we would be very grateful if you could share this wonderful review on Tripadvisor, as it is our main platform for guest feedback. We very much look forward to welcoming you back for another memorable stay. Warm regards, Alexander Guest Relations Manager

Other web-users rate our hotel

  • 1,250 reviews 9.6/10 Location
  • 2,393 reviews 7.3/10 Room
  • 2,977 reviews 8.3/10 Service
  • 18 reviews 5.1/10 WiFi
  • 1,400 reviews 8.6/10 Amenities
  • 1,093 reviews 6.2/10 Comfort
  • 980 reviews 9.2/10 Vibe
  • 960 reviews 8.1/10 Bar

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