The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,696 reviews

The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 2
The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 3
The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 4

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Book this hotel
Room 1

Accessible rooms, full wet room facility including accessible shower with seat. Smart TV, free WiFi, tea/coffee amenities, safe, fridge, water, bathrobe, slippers and luxury toiletries. Access to adult-only Thermae Spa/pool can be added from £50.

Max. number of persons
2
Area
From 32 / 344 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 32 / 344 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room

Deluxe Rooms located ground floor and above, from 19sqm. Smart TV, free WiFi, tea/coffee amenities, safe, fridge, mineral water, bathrobe and slippers as well as luxury toiletries. Access to adult-only Thermae Spa/pool can be added from £50.

Max. number of persons
2
Area
From 20 / 215 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Where elegance and comfort meet to create a refined, relaxing atmosphere. Smart TV, WiFi, tea/coffee amenities, safe, fridge, Nespresso machine, mineral water, bathrobe, slippers, luxury toiletries. Access to adult-only Thermae Spa/pool can be added

Max. number of persons
2
Area
From 25 / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Generously sized rooms with two plush double beds. Smart TV, WiFi, tea/coffee amenities, safe, fridge, mineral water, bathrobe, slippers, and luxury toiletries. Access to adult-only Thermae Spa/pool can be added from £50.

Max. number of persons
4
Area
From 36 / 387 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Junior Suite with one emperor king-size bed

Lower ground floor limited natural daylight, sophisticated lighting. Super kingsize bed, bathtub, lounge area, sofa bed, smart TV, Nespresso coffee, safe, fridge, water, bathrobe & slippers. Access to adult-only Thermae Spa/Pool can be added from £50.

Max. number of persons
3
Area
From 55 / 592 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Sir Thomas Suite with one king-size bed

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

The Municipal Suite with one emperor king-size bed

Exquisite Superior Suite, spacious room with Super king-sized bed, lounge area with sofa bed. Smart TV, Nespresso machine, safe, fridge, mineral water, bathrobe, slippers, luxury toiletries. Access to adult-only Thermae Spa/Pool can be added from £50.

  • Views:

    City View

Max. number of persons
3
Area
From 55 / 592 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Suite

Presidential Suite with one emperor king-size bed

Presidential Suite, feature copper bath. Super king-sized bed, lounge area and dining table. Nespresso machine, safe, fridge, bathrobe, slippers, luxury toiletries, minibar-soft drinks only. Access to adult-only Thermae Spa/Pool can be added from £50.

  • Views:

    City View

Max. number of persons
2
Area
From 62 / 667 sq ft

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 179 rooms
  • 9 rooms for people with reduced mobility
  • 6 family rooms
  • 179 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Well-being

Indoor heated pool - chargeable. Additional charge

  • Covered
  • On site

Fitness center - Free of charge

  • On site
  • Massage Additional charge
  • Near the property
  • Indoor parking
  • Public
  • 577 parking spaces
  • Max Limited Height: 1.97 m / 6.48 ft
  • Parking pricing: 18.65 16 GBP Per unit

  • Parking for a month
  • Parking for a week

Our beautifully designed tearoom offers guests a truly divine experience with a Liverpool twist including afternoon tea.

Palm Court is the heart of the hotel, with the state of the art bar taking centre stage. Contemporary and sleek, with a nod to Liverpool continental connections, this bar Is the only place to stop for a glass of champagne at anytime of the day.

Because great days always start with a good breakfast. stock up on treats and vitamins!

16m pool with thermae spa - Access chargeable. Over 18's only. Please note the Spa does not accept cash, credit or debit card transactions only.

On top of the luxurious wellness facilities, the hotel offers a modern fitness zone. Keep your routine whilst away from home thanks to the variety and quality of the equipment at your disposal, Cardio, strength, and more.

Introducing the Municipal Thermae Spa, a sanctuary and heavenly invite to precious time. Unwind with unrivalled wellness and beauty experiences using state of the art technology during treatments. Booking is required. Spa and swimming pool chargeable.

Book

A timeless setting for unforgettable weddings, where elegant spaces, bespoke service, and refined details create truly magical celebrations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,696 reviews

Customer review rating 4.0/5

Gillian B. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear you enjoyed the comfort of your bed, crisp linen, beautifully presented room and our friendly team. We also appreciate your comments regarding the room design. We hope to welcome you back again soon for another wonderful stay. Warm regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Lehanne S. Families - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review. We are delighted you enjoyed our beautiful surroundings, peaceful atmosphere and, of course, our great pillows! We hope to welcome you back for another relaxing stay in the near future. Warm regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Craig H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your fantastic review! We’re delighted you loved your stay at The Municipal, from our beautiful historic interiors and central location to the comfort of your room and breakfast. It’s especially wonderful to hear that your four-legged friend was made to feel so welcome and that our team looked after you all so well. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Carlota Ashmore Guest Relations Manager

Customer review rating 3.0/5

Ross F. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Fiona P. Families - Confirmed reviews ALL

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear you enjoyed the comfort of your bed, crisp linen, beautifully presented room and our friendly team. We also appreciate your comments regarding the room design. We hope to welcome you back again soon for another wonderful stay. Warm regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Lehanne S. Families - Confirmed reviews ALL

Beautiful hotel, central yet quiet at night, nice atmosphere

Dear Guest, Thank you for your wonderful review. We are delighted you enjoyed our beautiful surroundings, peaceful atmosphere and, of course, our great pillows! We hope to welcome you back for another relaxing stay in the near future. Warm regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Craig H. Couples - Confirmed reviews ALL

Loved every minute of our stay at the Municipal. First off the hotel is in a fantastic location, less than 10 minute walk to main shopping area and 7 minute walk to the restaurant we had booked that evening. The interior of the hotel is beautiful, every detail has been thought of to keep the traditional look of the building. We brought our dog with us and she was made to feel so welcome by all the staff. All staff we came across were very polite and attentive. The room was gorgeous and the bed was very comfy. Breakfast was made to order as well as continental buffet, would definitely return

Dear Guest, Thank you for your fantastic review! We’re delighted you loved your stay at The Municipal, from our beautiful historic interiors and central location to the comfort of your room and breakfast. It’s especially wonderful to hear that your four-legged friend was made to feel so welcome and that our team looked after you all so well. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Carlota Ashmore Guest Relations Manager

Customer review rating 3.0/5

Ross F. Friends - Confirmed reviews ALL

Hi, read much about this hotel, we normally stay in top class establishments. This however is not the best. Staff on reception good. Staff in bar area ,and breakfast area poor. Rooms just average for such star rating.

Customer review rating 5.0/5

Fiona P. Families - Confirmed reviews ALL

Very comfortable stay. Room was lovely, clean, bright and well appointed. Staff were polite, friendly and so helpful and accommodating. Will definitely stay again when in Liverpool.

Customer review rating 5.0/5

Heather H. Couples - Confirmed reviews ALL

Beautiful room, stunning architecture and decor, immaculate. Staff lovely, food gorgeous!

Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our beautiful surroundings, immaculate rooms, delicious food and, most importantly, the service from our team. It’s a real pleasure to know we could make your stay so special, and we hope to welcome you back again soon! Warmest regards, Carlota Ashmore Guest Relations Manager

Customer review rating 4.5/5

Graham T. Couples - Confirmed reviews ALL

Excellent - great staff, good bedroom and beautiful bar area with good food. Just two negatives: no hand towel rail or hook in the bathroom and breakfast very expensive so chose to have breakfast outside of the hotel.

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear you enjoyed your room, our beautiful Palm Court bar and the food, and especially that our team were so helpful throughout your stay. We also appreciate you highlighting your feedback regarding your stay. We hope to have the pleasure of welcoming you back again soon. Warmest regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Helen S. Couples - Confirmed reviews ALL

Lovely hotel with beautiful interior. Staff were amazing

Customer review rating 4.0/5

Susan T. Families - Confirmed reviews ALL

Overall staff extremely helpful, courteous and very pleasant except for the bar staff who kept everyone waiting far too long to get a drink.

Customer review rating 4.0/5

Kathleen G. Families - Confirmed reviews ALL

Very enjoyable

Customer review rating 5.0/5

Oyinlola A. Couples - Confirmed reviews ALL

Good

Customer review rating 4.0/5

Maddie F. Couples - Confirmed reviews ALL

Great location, room was really nice, however we just wasn’t aware of the £50 charge per person to use the pool. Could maybe be made a bit clearer. Other than that everything was great.

Customer review rating 5.0/5

Helen P. Couples - Confirmed reviews ALL

From the moment we were greeted at the door, the hotel never failed to impress. The room was beautifully presented, clean and comfortable- we slept extremely well.

Customer review rating 3.0/5

Chaz L. Business - Confirmed reviews ALL

Generally good experience though service patchy

Dear L., Thank you for taking the time to share your feedback. We are pleased to hear that you had a generally good experience with us. We are, however, sorry to learn that you found the service to be patchy during your stay. Your comments are important to us, and we will share them with our team as we continue working to provide a consistently high standard of service. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Alexander Warm regards, Guest Relations Manager

Customer review rating 5.0/5

Kristian W. Families - Confirmed reviews ALL

Was fabulous. Upgraded and free breakfast as a platinum member really welcome. All staff super friendly. Thank you.

Dear Guest, Thank you for your wonderful review and for taking the time to share your kind words with us. We are delighted to hear that you had such a fabulous stay and that you enjoyed the thoughtful benefits of your Platinum status, including your room upgrade and breakfast. It is especially pleasing to know that the genuine warmth and friendliness of our team made such a positive impression throughout your visit. Your kind comments will be shared with the wider team. We very much look forward to welcoming you back to The Municipal Hotel & Spa for another memorable stay. Warmest regards, Carlota Ashmore Guest Relations Manager

Customer review rating 5.0/5

Gary J. Couples - Confirmed reviews ALL

A beautiful hotel with a super staff, everyone we met were friendly and approachable and happy to help in any way they could.

Dear Mr J., Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed our beautiful hotel and, most importantly, the warm and welcoming service from our team. Your kind words will be a great encouragement to the entire team and we very much look forward to welcoming you back for another memorable stay with us. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 3.0/5

Alan T. Families - Confirmed reviews ALL

Overall a mixed stay. This seems very petty but when I arrived I was incorrectly identified as a gold member rather than a platinum member. Received a lovely upgrade but the drains in the shower and sink were blocked which meant the bathroom flooded every time I used the shower. Also had no bath mat so had to use all the towels to soak up the water. The temperature on the shower was also hot or hotter. The cold tap wasn’t effective. Water in the fridge wasn’t replenished. Minor issue but for a hotel of this calibre these small things matter. However nice bed and lovely room. Breakfast needs to be improved. Lovely and helpful staff though. On the first day my booking didn’t show up so the staff spent 5 to 10 minutes trying to figure out if breakfast was included in my package. The Liverpool brekkie wasn’t great. The bacon was cooked to a cinder and service was extremely slow during busy times which I understand to an extent. No glasses and no plates at one point for the continental breakfast so guests were left standing around. Food also not replenished. Really below par for a 5 star hotel. Ordered room service one night. The club sandwich I ordered was frankly disgusting. Cold when it got to me and had a stale smell that I barely ate it and left all the bread out of fear for falling ill. Staff throughout the hotel were great and helpful.

Dear Mr T., Thank you for taking the time to share such detailed and candid feedback following your stay with us. While we are pleased to hear that you overall enjoyed a comfortable stay, we are genuinely sorry that several aspects of your experience fell below the high standards you quite rightly expected. We sincerely apologise for the issues you encountered with the shower, drainage, bathroom amenities, water temperature and room replenishment. These are certainly not the small details we would consider insignificant. Every element of a guest’s stay should feel effortless, and we appreciate you highlighting these points so that they can be addressed with the relevant teams. We are equally disappointed to hear about your breakfast experience. The delays, lack of crockery and glasses, slow replenishment and quality of the food described are not reflective of the experience we aim to provide. We fully appreciate that busy periods can place additional demands on our team, but our guests should never feel that service or standards have been compromised as a result. Most concerning to us is your experience with our room service. We are truly sorry that the club sandwich arrived cold and was not of the quality you should expect from us. This is particularly disappointing, and we sincerely regret that your dining experience fell so far short of the standards we strive to maintain. We are grateful that, despite these shortcomings, you recognised the lovely and helpful nature of our team and enjoyed your upgrade. Your feedback has been shared with the appropriate departments, as these details matter greatly to us and provide an important opportunity to improve. We hope you will consider giving us another opportunity to welcome you back. We would very much like the chance to provide the polished, attentive and consistently high-quality experience you should have received from the outset. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Les C. Couples - Confirmed reviews ALL

Clearly an excellent hotel with very effand friendly staff.

Dear Mr C., Thank you for your wonderful review. We are delighted to hear that you found our hotel exceptional and that our friendly, attentive team made such a positive impression during your stay. It was a pleasure having you stay with us, and we sincerely hope to have the privilege of welcoming you back for another exceptional experience very soon. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Reuben T. Couples - Confirmed reviews ALL

Hotel 10/10 Friendly 10/10 Ready to help you 10/10 Location 10/10 This hotel was everything you could ask for couldn’t fault anything.

Dear Ms T., Thank you so much for your wonderful review and for awarding us a perfect 10/10 across the board. It truly means the world to our entire team to know that we were able to make your stay so exceptional. We are delighted to hear that you found our team friendly, attentive and always ready to go above and beyond to assist you. Your kind words are a wonderful reflection of the level of service we strive to provide every guest. Thank you once again for choosing to stay with us. We very much look forward to welcoming you back for another exceptional experience in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Customer review rating 5.0/5

Dennis T. Couples - Confirmed reviews ALL

Excellent all round

Dear Mr T., Thank you for your lovely review and for choosing to celebrate your anniversary with us. We are delighted to hear that you enjoyed your complimentary upgrade and that our hotel made your anniversary even more memorable. We are especially pleased that our doorman, Mark, made such a wonderful impression; we will be sure to share your kind words with him. Your lovely feedback means a great deal to our entire team, and we hope to have the pleasure of welcoming you back for another unforgettable stay With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Other web-users rate our hotel

  • 1,119 reviews 9.5/10 Location
  • 2,198 reviews 7.4/10 Room
  • 2,867 reviews 8.5/10 Service
  • 25 reviews 6.3/10 WiFi
  • 1,233 reviews 8.6/10 Amenities
  • 920 reviews 9.3/10 Vibe
  • 847 reviews 8.2/10 Bar
  • 759 reviews 6.6/10 Food

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