The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 2,481 reviews

The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,481 reviews

Customer review rating 5.0/5

Lyn M. Families - Confirmed reviews ALL

Stayed for a weekend and could not fault the hotel. Staff were so lovely and helpful. The room was spacious and spotlessly clean. The bar was amazing! Decorated beautifully and serving great food and amazing cocktails. The location was excellent too!

Dear Lyn, Thank you so much for your wonderful 10/10 review. We’re delighted to hear you enjoyed your stay, especially our cocktails, bar atmosphere, and central location. It’s great to know our team and the cleanliness of the room made such a positive impression. We truly appreciate your kind words and hope to welcome you back again soon. Warm regards, Alexander Guest Relations Manager

Customer review rating 5.0/5

Vicky D. Friends - Confirmed reviews ALL

Had the best time the staff were fantastic the facilities were amazing and just an overall great stay thank you

Dear Vicky, Thank you so much for your fantastic review and perfect score. We’re thrilled to hear that you had such an amazing stay and that our team and facilities made your visit truly memorable. Your kind words mean a great deal to us. We can’t wait to welcome you back for another wonderful stay. Warm regards, Alexander Guest Relations Manager

Customer review rating 4.0/5

Rachel D. Families - Confirmed reviews ALL

Had a fabulous time with family for an overnight stay with use of spa facilities breakfast was great and catered for all our dietary needs

Dear Rachel, Thank you for sharing your lovely review. We’re delighted to hear that you had a fabulous family stay with us and enjoyed the spa facilities. It’s wonderful to know that breakfast met all your dietary needs and helped make your visit even more enjoyable. We truly appreciate your feedback and hope to welcome you and your family back again soon. Warm regards, Alexander Guest Relations Manager

Customer review rating 4.5/5

Sarah M. Couples - Confirmed reviews ALL

Love the hotel staff go ones and beyond but this stay we had very little sleep with heat in the rooms

Dear Sarah, Thank you for taking the time to share your feedback and for your wonderful rating. I’m delighted to hear that you continue to love the hotel and that our team once again went above and beyond to make your stay special. I’m truly sorry to learn that the room temperature affected your sleep during this visit. Your comfort is very important to us, and we will look into this to ensure improvements are made. We appreciate your loyalty and hope to welcome you back for a more restful stay very soon. Warm regards, Alexander Guest Relations Manager

Customer review rating 4.0/5

Karen F. Friends - Confirmed reviews ALL

Although the hotel was lovely my spa experience did not meet my expectations. We were not provided towels and the pool side tables still had dirty cups not cleaned away. Was told someone would be down to take a drink order but sadly this did not happen. Ordered a drink while having my treatment but it never arrived…

Dear Karen, Thank you for taking the time to share your feedback. I’m pleased to hear you found the hotel lovely, but I’m very sorry that your spa experience did not meet expectations. Not receiving towels, finding uncleaned tables, and waiting for drinks that never arrived is far from the standard we aim to provide. Your comments have been shared with our spa team so we can address these issues immediately. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much improved experience. Warm regards, Alexander Guest Relations Manager

Other web-users rate our hotel

  • 1,269 reviews 9.6/10 Location
  • 2,413 reviews 7.3/10 Room
  • 2,980 reviews 8.3/10 Service
  • 18 reviews 4.5/10 WiFi
  • 1,414 reviews 8.6/10 Amenities
  • 1,109 reviews 6.2/10 Comfort
  • 994 reviews 9.2/10 Vibe
  • 954 reviews 8/10 Bar

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