Dear Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are delighted to hear that you had an overall fantastic experience and that you enjoyed your room upgrade, the comfort of your accommodation and the high standards of our housekeeping team. It is also lovely to know that our Front of House and Spa teams made such a positive impression. Your kind comments will be shared. However, I was genuinely sorry to read about your experience in our bar. Please accept my sincere apologies for the downfalls in service you encountered. This is certainly not the level of service we pride ourselves on delivering. I fully appreciate your disappointment and understand that these experiences fell short of your expectations. Please be assured that your comments have been shared for further review. Thank you once again for your recommendation and for bringing this matter to our attention. We do hope you will give us another opportunity to welcome you back and provide the exceptional experience we are best known for. Warm regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and and the friendliness of our team. Your kind comments are greatly appreciated and will be shared with the team. I am, however, sorry to hear that the Double Deluxe Room did not fully meet your expectations. We do offer a selection of room layouts, each with its own individual features, and our team would be delighted to assist with reccomending a room that best suits your preferences and requirements for any future visit. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back to The Municipal Hotel & Spa. Warm regards, Carlota Ashmore Guest Relations Manager

Dear John, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of the hotel, and the friendliness of our staff. Your kind words are truly appreciated. However, we are sorry to learn that our food offerings did not meet your expectations of a five-star experience. Please accept our apologies for this disappointment. Your feedback is important to us, and we will share your comments with our culinary team as we continuously strive to improve our guests’ dining experience. We hope to have the pleasure of welcoming you back and providing you with an even better stay in the future. Warm regards, Alexander Guest Relations Manager

Dear Thomas, Thank you for your wonderful review and for choosing The Municipal Hotel for your first visit to Liverpool. We are delighted to hear that you were thoroughly impressed by our hotel’s Old World charm and that our warm and friendly team helped make your stay so enjoyable. It is especially rewarding to know that your first experience of Liverpool was such a positive one. Thank you for your kind recommendation, which means a great deal to us. We look forward to welcoming you back to The Municipal Hotel for another memorable stay whenever your travels bring you to Liverpool again. Warm regards, Alexander Guest Relations Manager

Dear Guest, Thank you for your wonderful review and recommendation. We are delighted to hear that you enjoyed our clean and comfortable rooms, the service provided by our team, and our convenient city-centre location, with restaurants and shops just a short walk away. Your kind words mean a great deal to us, and we look forward to welcoming you back for another fantastic stay in the future. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay and enjoyed our convenient city-centre location. Regarding access to our spa and pool facilities, as a city-centre hotel with a more intimate spa area, we operate limited sessions to ensure our guests can enjoy a relaxing and comfortable experience without overcrowding. We appreciate your understanding and value your comments, which help us continually review our guest experience. We hope to have the pleasure of welcoming you back for another wonderful stay with us. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our beautiful building, friendly team, gym facilities, and in-room amenities during your stay. However, we are sorry to hear that you found the room too warm for your comfort. As a historical Grade listed building, our windows are sealed in keeping with the building's listed status. However, all our rooms are equipped with natural ventilation and air conditioning. Furthermore, fans are also available upon request should you require additional comfort. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for your lovely review. We are delighted to hear that your stay exceeded your expectations. It is wonderful to know that you enjoyed our spacious rooms, terrific breakfast, and convenient location as a base for visiting football matches and exploring the surrounding areas. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back for another memorable stay with us soon. Kind regards, Guest Relations Manager

Dear Guest, Thank you for your wonderful review and for sharing your experience with us following such a special occasion. Congratulations on your civil partnership! We are delighted to hear that you enjoyed the grandeur of our hotel, the friendliness and attentiveness of our team, and our spa facilities, which we are pleased provided a relaxing retreat after your celebrations. We also appreciate your feedback regarding the breakfast pricing. We understand that guests have different preferences and appetites, and we are sorry that the available options did not feel suited to your needs. Thank you once again for your kind words and recommendation. We look forward to welcoming you back for another memorable stay in the future! Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for your wonderful 10/10 review. We are delighted to hear that you found our hotel stunning and luxurious. It is always a pleasure to know that our guests have enjoyed their experience with us. We truly appreciate your kind feedback and look forward to the pleasure of welcoming you back for another exceptional stay. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you received a warm welcome at reception and that our knowledgeable and friendly team made a positive impression. Your kind comments will be shared with our colleagues as a source of encouragement. We are sorry to learn that the decor did not meet your expectations. We appreciate your honest feedback. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you so much for your wonderful review and for sharing such lovely feedback about your recent stay with us. We are delighted to hear that our reception, door, housekeeping, and bar teams all contributed to making your experience so special. It is particularly rewarding to know that their kindness, attentiveness and care helped you feel truly looked after, especially while travelling with your three-month-old baby for your friend’s wedding. We will be sure to share your kind words with the entire team, who will be thrilled to know they made such a positive impression. We are also pleased that you enjoyed the beauty of the hotel and felt that the level of service made your stay worthwhile. However, we appreciate your comments regarding breakfast and the in-room bathing facilities, and we understand that these additional touches can make a difference to the overall experience. Thank you once again for your recommendation. We would be absolutely delighted to welcome you and your family back for another memorable stay in the future. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the quality of your room, and the service provided by our team. Your kind comments are greatly appreciated. However, we are sorry to learn that you felt the additional charge for spa access, did not meet your expectations. We understand that this may have been disappointing. As a city-centre hotel, our spa facilities are more intimate, and we carefully limit access through scheduled sessions to ensure a peaceful and relaxing experience for guests who choose to use our thermae spa. Your feedback is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed the comfort of our beds, the cleanliness of your room, and the friendly, helpful service provided by our team. Your kind comments are greatly appreciated and will be shared with our colleagues. We are sorry, however, that you found the lighting throughout the hotel and within your room to be insufficient, we greatly appreciate your feedback. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay. Kind regards, Carlota Ashmore Guest Relations Manager

Dear Joe, Thank you for your lovely review and for sharing your experience with us. We are delighted to hear that you had such an enjoyable stay and that you particularly liked our spa facilities. It is always a pleasure to know that our guests have had a wonderful experience with us, and your kind feedback is greatly appreciated by the entire team. We hope to have the pleasure of welcoming you back to The Municipal Hotel & Spa Liverpool MGallery in the near future for another memorable stay. Warm regards, Alexander Guest Relations Manager

Dear Jasmin, Thank you for taking the time to share your feedback following your stay with us. I am genuinely sorry to learn that your experience fell short of your expectations and that several aspects of your visit left you disappointed. This is certainly not the impression we want our guests to leave with, and I appreciate you bringing these concerns to our attention. I am particularly sorry to hear about the flies in your room, the cleanliness concerns, the noise from the bathroom fan and the musty smell in our corridors. I also regret that you experienced delays at the bar and felt that the service within our spa did not meet the standards you expected. We want our guests to feel comfortable and well looked after throughout their stay, and I am sorry that this was not your experience. Regarding our spa facilities, these are charged separately from our room rates to ensure that guests who do not wish to use the spa are not paying for facilities they may not require. As our hotel can accommodate over 300 guests, whilst spa capacity is limited to a maximum of 20 people at any one time, this also allows us to manage demand and maintain a more comfortable experience for those using the facilities. However, I do appreciate your comments regarding the value for money and the availability of our team during your visit. I am also sorry that the room directions, parking information and communication regarding our turndown service were not as clear as they should have been. We appreciate how important these details are in ensuring a smooth and comfortable stay, and your feedback gives us an opportunity to review the experience we provide. I would genuinely welcome the opportunity to discuss your experience with you further. May I ask whether any of these concerns were raised with our team during your stay, as I would appreciate understanding more about what happened and whether there was an opportunity for us to assist at the time? I would also value the chance to look into your comments in greater detail and understand how we might have made your visit more enjoyable. Thank you again for your honest feedback. I am sorry that we did not deliver the five-star experience you had hoped for, and I hope you will allow me the opportunity to discuss this with you further. Warm regards, Alexander Guest Relations Manager

Dear Paige, Thank you for such a wonderful review and for awarding us a 100% rating. I am delighted to hear that you had such an amazing stay at The Municipal Hotel & Spa Liverpool MGallery, and that our team made you feel at home from the moment you arrived. It is lovely to hear that you enjoyed our rooms, the comfort of the beds, and the cleanliness throughout your stay. I am particularly pleased that you appreciated the turndown service, as it is those extra touches that can make a stay feel even more special. Your kind comments regarding our bar, food and drinks are also greatly appreciated, and I will be sure to share your feedback with the wider team. We are especially pleased to know that you will be returning, and we very much look forward to welcoming you back to the hotel for another fantastic stay. Warm regards, Alexander Guest Relations Manager

Dear Ms S., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our central location and found your room comfortable during your stay. We also sincerely appreciate your lovely comments about our concierge team. It is always rewarding to know that their attentiveness and dedication helped contribute positively to your experience, and we will be sure to share your kind words with them. However, we are sorry that the room lighting did not fully meet your needs, particularly when drying your hair or applying makeup. We understand the importance of practical, well-positioned lighting, alongside the ambience it creates, and appreciate you bringing this to our attention. Your feedback is valuable to us as we continually look for ways to enhance our guests' comfort and experience. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Liverpool for another enjoyable visit in the near future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager