Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,969 reviews

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Mercure Melbourne Southbank - Image 1
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Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Rooms with kitchenettes and Chromecast for home comforts

  • A short walk from Flinders Street station and the CBD

  • Walking distance from famous sights like Eureka Tower and AAMI Park

  • Steps from restaurants and bars on the Yarra River promenade

  • An abundant breakfast buffet and a warm, convivial café

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Distrikt is your all-day hangout, no matter how far you are from home. High-quality, well-prepared ingredients ensure the comforts of home cooking, and our friendly team makes everyone welcome. Local customers drop in too, adding to the community feel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,969 reviews

TripAdvisor Rating  4.2/5  8,190 reviews

Customer review rating 2.0/5

Susana V. N. Business - Confirmed reviews ALL

The curtains don’t block the light at all I had the worst night

Dear Susana V. N., Thank you for letting us know about your experience. We’re truly sorry to hear that the curtains didn’t block out the light, there is a black out blind which are designed to give you that specific option, however if it does not work, we are happy to move you to a room that works for you. A comfortable and restful night is very important, and we regret that there was a fell short on this occasion. We hope you’ll consider giving us another chance so we can provide you with a much better night’s rest. Regards, 'Alisi F I Assistant Front Office Manager Mercure Melbourne Southbank

Customer review rating 3.5/5

Miranda A. Solo - Confirmed reviews ALL

Clean comfortable room, polite service. I have ony one issue, the cups supplied in the room and the restaurant are horrific to any tea drinker.

Customer review rating 1.0/5

Kathryn L. Friends - Confirmed reviews ALL

Had to really push to move rooms even though the AC was not working and it was 29 degrees at 9am. Trundle bed wasn’t picked up for 2 days, we ended up dragging it into the hallway ourselves after asking for it to be picked up 3 times. Staff have no idea of Accor memberships or entitlements and kept trying to charge me extra even when I showed them the membership entitlements on the website. Rubbish clearly wasn’t being emptied in rooms as the hallways were filled with stinking bags of rubbish left by other guests for over 1 hrs. Will NEVER set foot in this hotel again, the worst Accor group hotel I’ve ever been in.

Dear Kathryn L., Thank you for sharing your feedback regarding your recent stay at Mercure Melbourne Southbank. I would like to express my sincere apologies for the inconveniences you experienced during your time with us. It is concerning to learn about the issues you encountered with the air conditioning and the delay in the collection of the trundle bed. I understand how frustrating this must have been, especially in warm conditions. Furthermore, I regret that our team was unable to adequately address your Accor membership inquiries and that you faced issues with housekeeping. Please know that your comments will be taken into account as we continuously strive to improve our services and ensure a better experience for all guests. Thank you for bringing these matters to our attention. We appreciate your insights and hope for the opportunity to restore your faith in our hotel in the future. Regards Alisi F I Assistant Front Office Manager Mercure Melbourne Southbank

Customer review rating 5.0/5

Alison H. Friends - Confirmed reviews ALL

Fabulous stay, great location, room and breakfast superb.

Customer review rating 5.0/5

Alison W. Friends - Confirmed reviews ALL

Easy to get everywhere and the room was spacious enough and bed comfy

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Other web-users rate our hotel

  • 1,799 reviews 9.8/10 Location
  • 2,074 reviews 6.3/10 Room
  • 1,585 reviews 7.2/10 Service
  • 30 reviews 6.8/10 WiFi
  • 897 reviews 5.8/10 Cleanliness
  • 496 reviews 7/10 Breakfast
  • 67 reviews 4.1/10 Bar
  • 16 reviews 1.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.