Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 2,444 reviews

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9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Flinders Street Station is a short 5 minute walk from the hotel.

  • Located in the heart of Melbourne CBD close all iconic attractions.

  • 24 hour reception, full breakfast buffet, free Wi-Fi and communal laundry.

  • 275 non-smoking hotel rooms with new beds, air conditioner & kitchenettes in every room.

  • TV with Chromecast is available for your entertainment.

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Enjoy a full buffet breakfast, plus freshly brewed coffee with beans from our local supplier Industry Beans. Freshly made meals and snacks available at our Distrikt Press cafe and for in-room orders.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,444 reviews

TripAdvisor Rating  4.0/5  8,179 reviews

Unclean rooms and double charged for breakfast

Customer review rating 0.5/5

Anna Business - Confirmed reviews ALL

The room was unclean, a face cloth wiped in the shower came up filthy. My friend staying with me had major medical needs and could not meet these due to the risk of infections with the dirty room. I had also booked this accomodation as it included breakfast, and found on check out that it was not, and was charged highly for breakfasts.

Dear Anna R., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie

Good location

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Great location but the hotel itself was below expectations. Rooms are very dated. If I knew from the beginning, I wouldn’t have booked there. Unfortunately the pictures were always deceiving.

Dear Ibrahim A., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Southbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nelson Gomes Assistant Manager

Great location for us, staff friendly, room good

Customer review rating 4.5/5

Daryl Friends - Confirmed reviews ALL

Staff were friendly and helpful, room was clean and comfortable, location worked well for our intended event. Value for $$ was good.

Dear Daryl H., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Izumi

Great location Eden one of the staff was especially helpful

Customer review rating 4.5/5

Cathy L. Couples - Confirmed reviews ALL

Very helpful staff on the whole especially Eden When our flight was cancelled she helped us get another room helped us access extra blankets pillow etc Good value for money

Dear Catherine L., We very much appreciate your comments regarding your stay at the Mercure Melbourne Southbank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Izumi

Good location. Great breakfast. But noisy

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Unfortunately my room on the 3rd Floor was right above the A/C motors and fans which created a constant humming noise for both nights of the stay. I did contact reception but they were unable to move me. But in general, a good location with a great breakfast.

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Other web-users rate our hotel

  • 1,734 reviews 9.6/10 Location
  • 2,039 reviews 5.7/10 Room
  • 1,512 reviews 7.3/10 Service
  • 35 reviews 5.7/10 WiFi
  • 878 reviews 5.1/10 Cleanliness
  • 547 reviews 7.6/10 Breakfast
  • 10 reviews 1.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.