The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,214 reviews

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Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,214 reviews

Customer review rating 3.0/5

Alfred T. Couples - Confirmed reviews ALL

Very poor and unwelcoming service - from the front desk all the way to room cleaning. I know this is a 4-star establishment but the service you get is 2-star

Dear Mr T., Thank you for taking the time to share your feedback. I am genuinely sorry to read about your experience and that we did not meet your expectations, particularly as a Gold member of ALL. Your comments regarding service, housekeeping and WiFi reliability are concerning and certainly not reflective of the standards we aim to deliver at The Sebel Sydney Martin Place. Please be assured that daily servicing is our standard, and your feedback regarding the response you received from our team has been noted and will be addressed internally. We also take cleanliness very seriously, and I regret that your room did not meet an acceptable standard during your stay. This is not the level of presentation we expect of ourselves. While we are proud to operate as a premium brand within the CBD, it is clear we fell short on this occasion. I appreciate you bringing these matters to our attention and will be reviewing them with the relevant teams to ensure improvements are made. Thank you again for your honest feedback. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 3.0/5

Emily M. S. Business - Confirmed reviews ALL

Tiny table in the rooms is not good enough for a business hotel, barely fit my laptop so it was difficult to get any work done.

Dear Emily, Thank you for sharing your feedback following your recent business stay with us. We’re sorry to hear that the in-room table did not meet your needs for working comfortably. As a CBD hotel, our rooms are thoughtfully designed to maximise space; however, we understand that a larger workspace can make a significant difference when travelling for business. Your comments have been noted for future consideration. Regarding WiFi, please be assured that our network is secure. We appreciate your feedback about speed and will continue working with our provider to ensure it meets guest expectations. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back for a more seamless stay next time. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 4.5/5

William M. Business - Confirmed reviews ALL

Great location for city centre meetings and very warm welcome from the staff.

Dear William, Thank you for your wonderful review and for choosing to stay with us during your recent business trip. We’re delighted to hear that our central location suited your city meetings and that you received a warm welcome from our team. I will be sure to pass on your kind words to the young man and woman who checked you in on the evening of 9 February — they will be thrilled to know they made a positive impression. We also appreciate your feedback regarding cleanliness and will share this with our housekeeping team to ensure we continue to meet the high standards our guests expect. We look forward to welcoming you back to The Sebel Sydney Martin Place on your next visit to the city. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 3.5/5

Jenny M. Business - Confirmed reviews ALL

The room was well set out and comfortable. On level 9. Unfortunately the aircon was blasting and fan noise very loud. The staff said they thought it was from the equipment in the roof. No way to turn off. Note no room service or food options.

Dear Jenny, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear you found your room well set out and comfortable; however, I’m very sorry the noise from the rooftop equipment impacted your experience. This is certainly not the restful environment we aim to provide. Please be assured we have shared your comments with our maintenance team for further investigation of how we can improve the experience of this room in particular. Regarding dining, as a premium hotel in the heart of the CBD, we do not operate a full in-house restaurant. We do, however, partner with several nearby cafés and restaurants and our team is always happy to assist with recommendations or arrangements. We truly appreciate your feedback and hope we may have the opportunity to provide you with a more seamless stay in the future. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 4.5/5

Margaret H. Solo - Confirmed reviews ALL

A comfortable stay in a convenient location when visiting Sydney.

Dear Margaret, Thank you for your lovely review. We’re so pleased to hear you had a comfortable stay and found our mid-town location convenient for your visit to Sydney. It’s wonderful to know our team, cleanliness, and booking experience all met your expectations. We truly appreciate your recommendation and your loyalty as an ALL Gold member. We hope to welcome you back again soon for another enjoyable stay. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Other web-users rate our hotel

  • 652 reviews 9.3/10 Location
  • 882 reviews 7.2/10 Room
  • 645 reviews 7.5/10 Service
  • 18 reviews 6.9/10 WiFi
  • 321 reviews 6.2/10 Cleanliness
  • 183 reviews 4.4/10 Amenities
  • 164 reviews 4/10 Food
  • 133 reviews 4.6/10 Breakfast

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