The Sebel Sydney Martin Place 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,166 reviews

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The Sebel Sydney Martin Place - Image 1
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165 PHILLIP STREET, 2000 SYDNEY, Australia

Description

Hotel extras

  • Central CBD location near well-known sights like Sydney Opera House

  • Kitchenettes, Nespresso coffee and Chromecast in all rooms

  • Easy access to partner parking spaces with discounts available

  • Varied breakfast options with local partner restaurants

  • In-room dining ordered by QR code from local partners

Our accommodation(s)

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Hotel location

The Sebel Sydney Martin Place

165 PHILLIP STREET
2000 SYDNEY
Australia

GPS:-33.86857604, 151.2108306884

Telephone
Fax +61 2 7258 1800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,166 reviews

TripAdvisor Rating  3.1/5  17 reviews

Customer review rating 5.0/5

Roberta B. Business - Confirmed reviews ALL

Staff amazing , from night shift to day & afternoon shift , very friendly and accommodating Thank you , will be staying again for sure

Dear Roberta Thank you very much for taking the time to share your experience with us. Really pleased to see everybody made you feel at home and it was a pleasure to welcome you myself Sunday night. Hope to see you again soon Conor Assistant Manager The Sebel

Customer review rating 2.0/5

Lester M. Couples - Confirmed reviews ALL

As per my Google review; My main issue with my stay was not the room or location but your scam add-ons. See Google review below Scam. Add-ons for example access to a pool offsite, upon research it’s actually cheaper to not book the pool through the hotel. 1 star due to misleading money grabbing tactics. Spoke to receptionist surrounding this, the idea of paying extra to have access to a heavy branded tote bag and towel (which they also supply) carting up the road is not a perk or a reason to justify charging more than the usual casual admission fee. Reevaluate your current advertising surrounding access to external facilities and either make your prices cheaper than the regular rate or don’t advertise it at all. I don’t know anyone who takes pride is carrying heavy branded hotel merch around the streets of Sydney and that does not justify charging more. Your current marketing having access to a pool is a joke, you are paying more than the casual entry fee to a COMMUNITY POOL that you need to walk 7 minutes to, and provided heavily branded items (that you need to return) and a water bottle. If that is a ‘perk’ I would like you to reconsider the term perk and look at what other hotels are doing to encourage their paying guests to use their services. Disappointing and needs to be looked at, if I knew this was the case we would’ve booked elsewhere that isn’t a upselling money grabbing hotel.

Customer review rating 3.5/5

Warren J. L. Friends - Confirmed reviews ALL

Initial room 901 was totally unacceptable - stains over most of the carpeted area and broken fixtures. Moved to a more acceptable room upon request. Value for money - barely. The only plus, the location the manager was excellent is addressing our concerns.

Dear Warren Thank you for taking the time to leave us a review and it was a pleasure to personally welcome you both when you arrived. Whilst we strive to ensure the highest standards in all of our rooms, I agree that we fell short on this occasion, and I'd like to once again offer my apologies for that. Regretfully the broken fixture wasn't reported to the hotel team that morning, but I am happy to report that we were able to repair it after you made me aware of it - so thank you for that. I'm glad I was able to quickly move you to a room you were both much happier with. I hope to see you both again. Kind Regards Conor Assistant Manager The Sebel

Customer review rating 4.5/5

Cassandra C. Couples - Confirmed reviews ALL

Convenient with lovely staff

Dear Cassandra, Thank you for your fantastic review and for choosing to stay with us. We’re delighted to hear you enjoyed the convenience of our location and the friendly service from our team. Your positive feedback means a great deal to us! We truly appreciate your loyalty as an ALL Classic member and look forward to welcoming you back for another wonderful stay soon. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

Customer review rating 0.5/5

Sapna M. Business - Confirmed reviews ALL

Experience was very much like a budget style hotel but the price was as close as a Sheraton nearby. The reception not co-ordinating with each other across their shifts causing last minute worry and trouble for me. Room had a broken piece in the doors, dusty coffee machine and old expired coffee sachets kept. The room in itself did not have any view, not at all worth the money spent.

Dear Sapna, Thank you for taking the time to share such detailed feedback from your recent stay with us. I’m very sorry to hear that we fell short of expectations on this occasion, particularly regarding communication during your stay and the condition of your room. This is certainly not the experience we aim to deliver. We appreciate you bringing the maintenance and housekeeping concerns to our attention, and we are addressing these with our team to ensure they are promptly resolved. Our reception team will also be reviewing this feedback to ensure we communicate clearly and uphold any commitments we make to our guests. Items such as dental kits and slippers are available anytime upon request, and I apologise if this was not communicated clearly to you. We want our guests to feel well-supported throughout their stay, and we regret that this was not your impression. We do value your loyalty as an ALL Classic member and hope we may have the chance to welcome you back and provide a far more positive experience. Warm regards, Shannon De Silva Assistant Manager The Sebel Sydney Martin Place

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Other web-users rate our hotel

  • 606 reviews 9.4/10 Location
  • 842 reviews 7.3/10 Room
  • 609 reviews 7.6/10 Service
  • 18 reviews 6.7/10 WiFi
  • 296 reviews 6.4/10 Cleanliness
  • 171 reviews 4.7/10 Amenities
  • 166 reviews 3.8/10 Food
  • 120 reviews 4.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.