Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.9/5 1,104 reviews

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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

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Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Telephone

Access and transport

Hotel services

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On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,104 reviews

Customer review rating 3.5/5

Josephine V. Solo - Confirmed reviews ALL

Bed and room is comfortable Major shopping centre right next door Close to all main highways

Dear Josephine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 1.5/5

Carlos R. Solo - Confirmed reviews ALL

Disappointed I booked the upgraded room type paid more and was given the standard room as I have stayed here previously and know what it is like I was there for work and could hear people on level 1 so loud at night time Only one elevator was working No microwaves in rooms Bathroom was so old and not cleaned properly

Dear Carlos, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations, particularly regarding the room allocation, cleanliness, noise levels, and facilities. We take comments like yours seriously and would appreciate the opportunity to investigate this further. Could you please let us know the dates of your stay? We’d also like to understand whether you had the chance to raise these concerns with any member of our team during your stay, as we aim to resolve issues as quickly as possible while our guests are with us. Your feedback regarding the room upgrade, bathroom condition, elevator availability, noise disturbance, and in-room amenities has been noted and will be reviewed with the relevant teams. We hope you will reach out so we can look into this matter in more detail and work towards a better experience in the future. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 3.5/5

Riaz J. Business - Confirmed reviews ALL

Front desk staff seemed a little lost at times

Dear Riaz, Thank you for sharing your feedback with us. We’re sorry to hear that our front desk service did not meet your expectations and that our team appeared unsure at times. This is certainly not the level of service we strive to provide. Your comments have been noted and will be shared with our management team for further coaching and training to ensure our staff are confident, knowledgeable, and able to assist guests efficiently. We appreciate you bringing this to our attention, as feedback like this helps us improve our overall guest experience. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 0.5/5

Susan M. W. Families - Confirmed reviews ALL

The most disappointing Accor stay ever - the toilet didn’t flush, it just ran all night so unfortunately we came back to a room that smelt of 💩. Air conditioning was unbearably loud and we were unable to sleep. After having to convince staff that the toilet wouldn’t flush we were moved to a different room. The second room had the same air conditioning problem. The fridge then froze everything that was put in it. Not at all helpful when we had an athlete that had to fuel before going to race at National championships and everything he needed was rock solid. Response from staff was we should just turn it off. I’ve always been a very loyal Accor member but this was absolutely the worst hotel I have ever stayed at and I feel robbed of the hundreds of dollars it cost to stay here.

Dear Susan, Thank you for taking the time to share this feedback. I’m genuinely sorry that your stay fell so far below the standards you expect — and deserve — as a loyal Accor member. The issues you experienced with the toilet, persistent odour, excessively loud air conditioning in two rooms, and a fridge that froze essential food are unacceptable and not reflective of the experience we aim to provide. You should never have had to convince our team about the toilet issue, and I apologise for the frustration and inconvenience this caused, especially with an athlete preparing for National Championships. I understand how deeply disappointing this must have been, particularly given the cost and importance of your stay. We are already addressing the maintenance concerns you raised, including the air‑conditioning units and fridge calibration, and we are reviewing the service interaction to ensure our team responds more effectively when guests raise concerns. I would really appreciate the opportunity to speak with you directly so we can make this right and restore your confidence in staying with us. Could you please provide your preferred contact details and let us know a good time to reach you? We want to follow up personally and ensure your experience is properly addressed. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 4.5/5

Carmel L. Couples - Confirmed reviews ALL

We have stayed here a few times. It's well situated, easy access to the city without the busyness. We had medical appts to attend and much nicer coming back to the peace and quiet here.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Assistant Manager

Other web-users rate our hotel

  • 530 reviews 9.5/10 Location
  • 871 reviews 5.8/10 Room
  • 766 reviews 7/10 Service
  • 24 reviews 5.2/10 WiFi
  • 473 reviews 5.3/10 Cleanliness
  • 225 reviews 5.6/10 Breakfast
  • 16 reviews 1.7/10 Pool
  • 14 reviews 0/10 Wellness Area

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