Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.7/5 808 reviews

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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with microwave and a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

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Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.56515, 153.08693

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  808 reviews

TripAdvisor Rating  3.0/5  13 reviews

Rubbish

TripAdvisor rating 1.0/5

Nadine F TripAdvisor review

Absolutely garbage. Has to fly over for a medical procedure for my youngest, upon checking in I was given a down grade of what I had already paid for 2 months in advance. I asked to be moved to a better room the second day I was there. Was just 2 single ensumbles pushed together. They were even the same height so bed was uncomfortable asf. House keeping was slack. Only tided my room once the week I stayed. Fresh towels weren’t left I had to request them (that was a BIG inconvenience for the clerk on at the time) Same treatment when ordering room service too. All staff seriously lack manners and professionalism, except the Gardner, he was absolutely lovely! Breakfast was the same everyday, scrambled eggs are the only eggs. Also; mother in law booked a room while I was there too. She was severely over charged, her bed was dirty, shower bathroom filthy. Both bathrooms in the 2 rooms I had were gross. The vents are chocked with dust and dirt. First room had some lovely lubed hand prints all over the head board still too 👎 proper Lubly OH ALSO, gotta love refillable soap dispensers hey. Dunno how this is allowed? People do gross stuff

Not Happy

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I Arrived in my room at 630pm and it had not been made up and looked like someone was still staying in the room. I went back to reception and the concierge was saying the room was ready even though it was not!

Friendly staff who are completely attentive

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Location for us was excellent, the room was clean and tidy and the staff were fantastic.

Dear Penny , Thank you for giving us such a great score and very valuable feedback regarding your recent stay with us at the Mercure Brisbane Garden City. I will share your comments with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we cannot wait to welcome you back to the hotel soon. Sincerely, Mahdi Hadad Assistant Manager Mercure Brisbane Garden City

Great location, good hotel

Customer review rating 4.5/5

Kathy Solo - Confirmed reviews ALL

The hotel is very close to a big shopping centre, Garden City , which was very handy. The hotel is very comfortable. It has check in and checkout on a machine, but was easy. Staff were available and happy to answer any questions. I had a microwave, plares, cutlery and wine glasses in my room which was an unexpected bonus and very handy. You could purchase alcohol at the front desk if you wanted. I liked the fact that the fridge wasn't full of things I didn't want. My room was quite spacious. The bathroom was good , lots of bench space which I like. There was a large open carpark in front of the hotel, plenty of space, but I was concerned about the safety of my car , but there were no problems encountered fortunately. I would stay again

Dear Kathryn, Thank you for giving us such a great score and very valuable feedback regarding your recent stay with us at the Mercure Brisbane Garden City. I will share your comments with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we cannot wait to welcome you back to the hotel soon. Sincerely, Mahdi Hadad Assistant Manager Mercure Brisbane Garden City

Good stay

Customer review rating 4.5/5

Auleah B. Families - Confirmed reviews ALL

Great staff always obliging and willing to help

Dear Auleah, Thank you for giving us such a great score and very valuable feedback regarding your recent stay with us at the Mercure Brisbane Garden City. I will share your comments with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we cannot wait to welcome you back to the hotel soon. Sincerely, Mahdi Hadad Assistant Manager Mercure Brisbane Garden City

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Other web-users rate our hotel

  • 390 reviews 9.6/10 Location
  • 789 reviews 5.1/10 Room
  • 592 reviews 7.1/10 Service
  • 20 reviews 6.7/10 WiFi
  • 404 reviews 4.4/10 Cleanliness
  • 173 reviews 5.6/10 Breakfast
  • 159 reviews 6.3/10 Value
  • 158 reviews 2.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.