Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.8/5 1,110 reviews

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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

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Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,110 reviews

TripAdvisor Rating  3.0/5  22 reviews

Would never book again!

TripAdvisor rating 1.0/5

RachelL621 TripAdvisor review

My stay was deeply disappointing. The room’s cleanliness and maintenance fell far below Accor standards (including mould in the shower, dirty cups left behind, and empty body wash dispensers), security measures were inadequate, and housekeeping entering without knocking. I raised these concerns at checkout and again via email, yet I have not received any response from management.

Dear Rach, Thank you for sharing your experience with us. I sincerely apologize for the shortcomings you encountered during your stay. Cleanliness and maintenance are of utmost importance, and I regret that we did not meet your expectations in these areas. Additionally, I understand your concerns regarding security and housekeeping protocols. Your feedback is valuable, and it will be addressed with our team to ensure improvements. I am sorry to hear that you have not received a response; we will review our communication processes to enhance our guest relations. Himanshu Malhotra Front Office Manager

Customer review rating 3.0/5

Donald H. Business - Confirmed reviews ALL

Okay average

Dear Donald H., Thank you for sharing your feedback. We appreciate your comments regarding your stay. While we strive to provide an exceptional experience, we understand that your visit did not meet your expectations. We H. to welcome you back for an improved stay in the future. Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Ornkamon A. Couples - Confirmed reviews ALL

My partner and I took flight from Sydney with 8 luggages to stop over and travel around Brisbane before leaving the country. After long trip in Sydney, we arrived the hotel late at night, but there was 24/7 room service with yummy food and bed was so comfy. We had enough good rest and were more than ready to explore Brisbane and Gold Coast. It was easy to go to the city center by bus or uber, but it was quite dark around the park and Westfield on the way to the hotel, so we made sure to stop at the closest bus stop. Finally, I want to Thank you every staffs working during my stay. Everyone has serviced-mind, smile , ready to help especially receptionists and cleaner. We'll stay at your place every time we visit Brisbane. Really appriciated!!!

Dear Ornkamon A., Thank you for taking the time to share your experience at Mercure Brisbane Garden City. We are thrilled to hear that you and your partner enjoyed a relaxing stay and found our room service and comfortable beds to your satisfaction. It is wonderful to know that you felt well-rested and ready to explore Brisbane and the Gold Coast. We appreciate your feedback regarding the surroundings around the hotel. Safety is a priority for us, and we encourage our guests to be vigilant, especially during nighttime walks. Your kind words about our staff are greatly valued; we pride ourselves on a dedicated team that strives to provide exceptional service. We look forward to welcoming you back on your next visit to Brisbane, and we hope that your future stays will be just as enjoyable. Himanshu Malhotra Front Office Manager

Customer review rating 3.0/5

Sharon M. Couples - Confirmed reviews ALL

We quite like the hotel but were disappointed about the quality of the room service food and that there was no jug in the room (apparently the hotel had quite a few broken ones that needed to be fixed).

Dear Sharon M., Thank you for your feedback regarding your recent stay. I sincerely regret that the room service food did not meet your expectations and acknowledge the inconvenience caused by the absence of a jug in your room. Your comments will be taken into consideration for future improvements. Himanshu Malhotra Front Office Manager

Customer review rating 4.5/5

W. B. W. B. Couples - Confirmed reviews ALL

We stayed for three nights and the room was lovely, the price was reasonable and overall provided a great springboard for the trip. The bathroom was lovely and clean. After reading other reviews I was concerned about my stay but I most definitely would stay here again. The staff were so kind and friendly, everything was clean and tidy and the hotel itself is well maintained for its age.

Dear B., Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay, found your room to be lovely, and appreciated the cleanliness and maintenance of our hotel. It is also gratifying to know that our staff's kindness and friendliness contributed positively to your visit. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable stay in the future. Himanshu Malhotra Front Office Manager

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Other web-users rate our hotel

  • 485 reviews 9.7/10 Location
  • 886 reviews 5.5/10 Room
  • 734 reviews 7.4/10 Service
  • 19 reviews 6.8/10 WiFi
  • 488 reviews 4.7/10 Cleanliness
  • 202 reviews 5.8/10 Breakfast
  • 197 reviews 6.5/10 Value
  • 22 reviews 5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.