Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.8/5 1,096 reviews

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Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

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Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,096 reviews

Customer review rating 1.5/5

Craig H. Families - Confirmed reviews ALL

Kitchen is totally disorganised, no fried items on the menu on Friday all day dining menu for mid afternoon meal, ran out of bacon and sausages frequently on Saturday breakfast, no bacon available after 9am on Sunday because they had run out and next delivery only on Monday according to chef, no attempt to go to Coles or Woolies as a stopgap. Kitchen clearly understaffed. Front office staff trying to help by filling juice containers and fixing the coffee machine in the restaurant. Toaster was burning toast on Saturday morning, still doing the same on Sunday. Shower in room occupied by our sons had not been properly cleaned, still had residual hair from previous occupants

Customer review rating 3.5/5

Colin J. H. Families - Confirmed reviews ALL

Every time I stay there is something wrong.I booked 2 rooms,the fridge in one still had an apple and food wrapper in it.There was no water in either room so I went to reception and asked for bottled water.I was given 3 plastic cups and told to fill them at the water dispenser,as they said they no longer had water in containers available,not even in the recyclable ,square cardboard type containers that all other Accor hotels have.I had to take 3 open containers from the foyer to the rooms.Other stays there have been dirty dishes in the sink,no welcome gift,no water in the room,or the invoice email hasn’t been sent.Just little things ,but they add up.I spoke to another guest while I was taking the cups of water up and she shared my view that there is always some little things wrong every stay.Attention to detail please.

Customer review rating 4.0/5

Nicole A. T. Business - Confirmed reviews ALL

Stayed from Monday through to Friday for a business trip. Hotel was well placed to get to site each day.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sourabh J. Assistant Manager, Mercure Brisbane Garden City

Customer review rating 4.5/5

Denise G. Families - Confirmed reviews ALL

Clean and comfortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sourabh J. Assistant Manager, Mercure Brisbane Garden City

Customer review rating 4.5/5

Belinda R. Families - Confirmed reviews ALL

One night in a room with 3 single beds. The room was very clean and comfortable

Dear Belinda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Other web-users rate our hotel

  • 495 reviews 9.5/10 Location
  • 868 reviews 5.8/10 Room
  • 737 reviews 7.3/10 Service
  • 21 reviews 5.6/10 WiFi
  • 480 reviews 5/10 Cleanliness
  • 209 reviews 6/10 Breakfast
  • 21 reviews 4.5/10 Bar
  • 14 reviews 1.9/10 Pool

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