Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.9/5 1,116 reviews

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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Queen Room

Photo out of - Standard Accessible Queen Room

Generous accessible Queen room with ensuite roll-in shower plus shower seat and grab rails. Includes mini-fridge, and kettle, safe, iron, hairdryer, toiletries, and smart TV with Chromecast.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Spacious room with two Single beds, a mini fridge and a kettle. Enjoy added amenities such as an in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with three Single beds, a mini fridge and a kettle. Enjoy added amenities such as an in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x3

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a Queen bed featuring a dining table, mini fridge, a kettle, in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast plus free WiFi.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a King bed featuring a mini fridge, a kettle, in-room safe, iron, bathroom essentials with a hairdryer, a smart TV with Chromecast and complimentary WiFi.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 120 rooms
  • 6 rooms for people with reduced mobility
  • 2 connecting rooms
  • 120 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

  • On site
  • Outdoor parking
  • Private
  • 70 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Cooking style
Bistro
Classifications & labels
2024
Capacity
50
Accessibility
Accessible service
18 MacGregor Street, 4122 Upper Mount Gravatt, Australia
Telephone +61 7 2139 9100
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Salt-free menu
  • Vegetarian menu

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Start your day right with a full buffet breakfast at Mercure Brisbane Garden City. Enjoy hot & cold items, freshly brewed coffee, and juice. Available for guests & visitors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,116 reviews

Customer review rating 3.5/5

Patricia M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that your experience did not fully meet your expectations. We apologise for the inconvenience regarding the tea bags provided in your room. In relation to drinking water, we do not provide bottled water in the guest rooms. However, we have a complimentary water station available in our restaurant for guests to use. We apologise if this was not clear during your stay. We appreciate your feedback and will share it with our team to ensure we continue improving our guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Kind regards, Manideep Pippari Assistant Front Office Manager

Customer review rating 4.5/5

Angela B. Business - Confirmed reviews ALL

Dear Angela, Thank you for your lovely review. We are delighted to hear that everyone was nice to deal with and that you enjoyed your stay. We look forward to welcoming you back to Mercure Brisbane Garden City soon. Kind Regards, Michelle Batallones Front Office Assistant Manager Mercure Brisbane Garden City

Customer review rating 4.5/5

Fabian M. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Assistant Front Office Manager

Customer review rating 3.5/5

Annette B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you had a comfortable stay and appreciated the improved air conditioning, clean room, comfortable bedding, and the service from our friendly team. It is also wonderful to know that you enjoyed the welcome gift and recognition of your Accor membership. We look forward to welcoming you back again soon. Kind regards, Manideep Pippari Assistant Front Office Manager

Customer review rating 2.0/5

Debbie L. Business - Confirmed reviews ALL

Dear Debbie, Thank you again for your detailed feedback. We are pleased to hear that you found our reception team friendly and enjoyed the breakfast. We are sorry for the inconvenience you experienced during your stay, particularly with the room phone and hairdryer. We would like to clarify one point regarding the phone issue. Did you speak with a member of our team about the phone not working during your stay? If so, we would appreciate knowing who you spoke with and when, as our records indicate that this may not have been reported to reception at the time. Your feedback is important to us, and we would like to better understand what occurred so we can address it appropriately. Sincerely, Himanshu Malhotra Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that your experience did not fully meet your expectations. We apologise for the inconvenience regarding the tea bags provided in your room. In relation to drinking water, we do not provide bottled water in the guest rooms. However, we have a complimentary water station available in our restaurant for guests to use. We apologise if this was not clear during your stay. We appreciate your feedback and will share it with our team to ensure we continue improving our guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Kind regards, Manideep Pippari Assistant Front Office Manager

Customer review rating 4.5/5

Angela B. Business - Confirmed reviews ALL

Everyone was nice to deal with

Dear Angela, Thank you for your lovely review. We are delighted to hear that everyone was nice to deal with and that you enjoyed your stay. We look forward to welcoming you back to Mercure Brisbane Garden City soon. Kind Regards, Michelle Batallones Front Office Assistant Manager Mercure Brisbane Garden City

Customer review rating 4.5/5

Fabian M. Business - Confirmed reviews ALL

Front desk was very polite. Good service overall

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Assistant Front Office Manager

Customer review rating 3.5/5

Annette B. Business - Confirmed reviews ALL

Updated air conditioning system has helped keep the stay more comfortable. Bed and pillows comfortable. Room was clean. Cleaners done excellent job. Old furniture mostly removed making the stay cleaner too. Staff were friendly and helpful. I did not have time to eat at the restaurant for any meals. Team acknowledged my Accor membership with welcome gift in the room, which was very nice touch to the stay. Much appreciated.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you had a comfortable stay and appreciated the improved air conditioning, clean room, comfortable bedding, and the service from our friendly team. It is also wonderful to know that you enjoyed the welcome gift and recognition of your Accor membership. We look forward to welcoming you back again soon. Kind regards, Manideep Pippari Assistant Front Office Manager

Customer review rating 2.0/5

Debbie L. Business - Confirmed reviews ALL

Reception desk staff were very nice, My room had a broken phone, a missing hairdryer and it was not obvious how to order room service. I book here as i was arriving late and wanted to order room service dinners and have breakfast, happy to dine at the restaurant if room service options were minimal. But on having to walk down to the front desk again to ask for a hair dryer and room service menu as the phone was broken , I must have not looked properly for the hair dryer and the ph did work and here is room service which is only pizza ,pasta and nothing a gluten intolerant person could eat. Very Poor!!! Once staff came to the room they confirmed ph not working and hairdryer missing. Hairdryer was replaced and ph was never fixed on my stay and i was not able to shift rooms. I felt this was all well below the standard I expected. The breakfast was quite nice .

Dear Debbie, Thank you again for your detailed feedback. We are pleased to hear that you found our reception team friendly and enjoyed the breakfast. We are sorry for the inconvenience you experienced during your stay, particularly with the room phone and hairdryer. We would like to clarify one point regarding the phone issue. Did you speak with a member of our team about the phone not working during your stay? If so, we would appreciate knowing who you spoke with and when, as our records indicate that this may not have been reported to reception at the time. Your feedback is important to us, and we would like to better understand what occurred so we can address it appropriately. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 3.0/5

Fiona K. Business - Confirmed reviews ALL

The location was very handy for my needs, but the room and hotel are tired and need updating. The bed and pillows very comfortable however the bathroom had mold growing on the shower head, there was little to no water pressure in the basin and the carpet was sticky and stained. One of the lifts was worrying, very clunky and gave a warning to speak to maintenance at least twice during my stay. I had to check myself in because there was no one at Reception for at least fifteen minutes but had to go back downstairs because the key would not unlock my door. There appears to be little or no attention to detail at the property. I will stay elsewhere next time.

Dear Fiona, Thank you for taking the time to share your detailed feedback. While we are pleased to hear that our location suited your needs and that you found the bed and pillows comfortable, we are very sorry that other aspects of your stay fell well below expectations. We sincerely apologise for the issues you experienced with the bathroom, carpet, water pressure and overall condition of the room. Your comments regarding the lift and the difficulties with check-in and your room key are also concerning. These are not the standards of service and maintenance we aim to provide. We appreciate you bringing these matters to our attention. Your feedback has been shared with the relevant teams so that the maintenance, housekeeping and reception issues can be addressed. We understand your disappointment and regret that we have not given you a reason to return. Thank you again for your honest feedback, and we hope we may have the opportunity to provide you with a much-improved experience in the future. Kind regards, Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 4.5/5

Allen W. Solo - Confirmed reviews ALL

Great location, very comfortable and clean rooms. A wonderful hot and continental breakfast and very friendly and welcoming staff.

Dear Allen, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to learn that you enjoyed our convenient location, the cleanliness and comfort of our rooms, and our hot and continental breakfast offerings. It is particularly gratifying to know that our team’s friendly and welcoming service contributed positively to your experience. We also appreciate your kind comments regarding the ease and efficiency of the booking process. Your feedback is greatly valued and will be shared with our team as recognition of their efforts. Thank you for choosing Mercure Brisbane Garden City. We sincerely look forward to the opportunity of welcoming you back in the future. Kind regards, Michelle Batallones Front Office Assistant Manager Mercure Brisbane Garden City

Customer review rating 4.5/5

Meridee M. Couples - Confirmed reviews ALL

Our room was clean and comfortable. Staff were friendly and very helpful. On-site free parking was appreciated. In room dining was prompt and buffet breakfast was available

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Pippari Assistant Front Office Manager

Customer review rating 4.5/5

Julenne A. B. Business - Confirmed reviews ALL

Staff were friendly and helpful & helped out with an early check in request. Thank you.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Pippari Assistant Front Office Manager

Customer review rating 2.5/5

Jacqui G. Business - Confirmed reviews ALL

The room was old and the tv didn't work

Dear Guest, Thank you for taking the time to share your feedback. I sincerely apologise that the condition of the room and the television did not meet your expectations. We appreciate your comments and will take them into consideration. We are pleased that you were happy with our team, and we hope to have the opportunity to provide you with a better experience on your next stay. Kind regards, Manideep Pippari Assistant Front Office Manager

Customer review rating 4.0/5

Leanne Z. Business - Confirmed reviews ALL

Great staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Pippari Assistant Front Office Manager

Customer review rating 1.0/5

Nicole M. Families - Confirmed reviews ALL

We got stuck in the lift,we were on level 1 so much noise from above rooms

Dear Nicole, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 3.5/5

Sofia F. Business - Confirmed reviews ALL

Good overall, concerns with the elevators and them being broken, perhaps putting up signs that they are out of order as getting stuck in them is a bit concerning.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your stay comfortable and our location convenient. We sincerely apologise for the inconvenience and concern caused by the elevators. We appreciate you bringing this to our attention and will ensure your feedback is addressed. We hope to welcome you back again for an improved experience. Kind regards, Manideep Pippari Assistant Front Office Manager

Customer review rating 4.0/5

Ben D. Solo - Confirmed reviews ALL

Clean room, reception open til late same with room service (nothing extravagant). One thing of note I think they were short-staffed in the kitchen in the morning and the dishwasher was having to clear tables, bring out glasses and what not and was falling behind, and was a little rude to customers and muttering to himself about it not being a good day. I assume he had a condition like tourette’s so it was actually nice to see the hotel hire him, but I think he was not well suited for a customer service role simply because of his behaviour. Perhaps more training would help if he is expected to interface with patrons.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the cleanliness of your room and found your stay to be good value. We also appreciate you bringing your breakfast experience and the morning service concerns to our attention. Your feedback is valuable and will help us improve. We hope to welcome you back again in the future. Kind regards, Manideep Pippari Assistant Front Office Manager

Customer review rating 4.5/5

Carmel E. Families - Confirmed reviews ALL

Room was clean, well presented. Bathroom did need a little work, not sure if there was a stain on the shower door or not cleaned correctly.

Dear Carmel, Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you had a very comfortable stay and enjoyed a smooth arrival and check-in experience. It is especially wonderful to know that you would recommend us to your friends, family, and colleagues. We also sincerely appreciate your loyalty as an ALL Classic member and for booking through the Accor ALL App. Your support means a great deal to us. Thank you again for your kind review. We look forward to welcoming you back to Mercure Brisbane Garden City on your next visit. Warm regards, Michelle Batallones Front Office Assistant Manager Mercure Brisbane Garden City

Customer review rating 4.0/5

Chetan R. Friends - Confirmed reviews ALL

Only if the information on our renewal of Accor membership is email ✉️.

Dear Chetan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 2.5/5

Jacinta T. Couples - Confirmed reviews ALL

Rooms need to be renovated! Staffs were very helpful! Service at the cafe for breakfast was not good food and utensils were running out snd had to be told to refilled.

Dear Jacinta, Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our team helpful and enjoyed our convenient location. Your kind comments about our staff are greatly appreciated and will be shared with the team. We also sincerely appreciate your constructive feedback regarding the guest rooms, bathroom condition, breakfast service, and WiFi speed. We are sorry to learn that these aspects did not meet your expectations. Please be assured that your comments have been noted and shared with the relevant departments as we continually work to improve our facilities and guest experience. Thank you again for your valuable feedback and loyalty as an ALL Classic member and Accor Vacation Club member. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warm regards, Michelle and the Team Mercure Brisbane Garden City

Customer review rating 2.5/5

Sarah G. Business - Confirmed reviews ALL

Price is very high for the quality of the accomodation. Relatively clean but overall run down. Water pressure was bad/ to have hot shower needed no cold water on. Both elevators are slow, shuddering and were reporting errors during my stay. The breakfast is overpriced for the options available and the price is higher than the posters advertising the breakfast rate. Staff members were sitting scrolling on phone in office behind counter while I was waiting behind other guests.

Dear Sarah, Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the value of the accommodation, water pressure, breakfast offering, lift performance, and service levels at reception. Please be assured that we are actively working on improving our breakfast selection and overall offering to provide better value and a more enjoyable experience for our guests. We appreciate your feedback as it helps guide these improvements. We would also like to advise that our elevators are currently undergoing repairs and upgrades to address the issues you experienced during your stay. We understand how important reliable and efficient lifts are, and we apologise for the inconvenience caused. Additionally, we are disappointed to learn of your perception of our team's attentiveness. Providing warm and attentive service is a priority for us, and your comments have been shared with the Front Office team to ensure we remain focused on our guests at all times. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Stephanie R. Families - Confirmed reviews ALL

Comfortable stay,.great location

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Pippari Assistant Front Office Manager

Customer review rating 4.0/5

Christopher D. H. Business - Confirmed reviews ALL

Hotel is well located and close to public transport that takes you into the city in fifteen minutes. However food at the restaurant was okay, but breakfast could do with more variety and dinner options included a schnitzel that was mass produced mashed chicken from Aldi.

Dear Christopher, Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you found our location convenient and enjoyed the easy access to public transport and the city. We are sorry, however, that our food and beverage offerings did not fully meet your expectations. Your comments regarding the breakfast variety and the quality of some dinner menu items have been noted and shared with our restaurant team. We are currently working on enhancing our breakfast selection and reviewing our menu offerings to provide a better dining experience for our guests. We also sincerely apologise for the inconvenience you experienced on arrival regarding your reservation. We understand how frustrating this would have been after advising us of your late arrival, and we appreciate you bringing this to our attention. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Sincerely, Himanshu Malhotra Front Office Manager

Other web-users rate our hotel

  • 528 reviews 9.5/10 Location
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  • 771 reviews 7.3/10 Service
  • 28 reviews 6.1/10 WiFi
  • 474 reviews 5.4/10 Cleanliness
  • 241 reviews 5.9/10 Breakfast
  • 216 reviews 6.5/10 Value
  • 17 reviews 1.7/10 Pool

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