Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.8/5 1,106 reviews

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Mercure Brisbane Garden City - Image 1
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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

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Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,106 reviews

TripAdvisor Rating  3.0/5  22 reviews

Customer review rating 4.0/5

John H. Solo - Confirmed reviews ALL

Front desk staff were were very prompt, within a minute of arriving, I was on my way to the elevator

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 2.5/5

Stephen J. Business - Confirmed reviews ALL

I am a long-standing Accor gold member. I have stayed at the Mecure Brisbane Garden City a number of times, however this is more for convenience and price rather than the service - which is very hit and miss. On previous occasions I had tried to check in with staff, however each time was directed to the self-service check in (which I detest). On one occasion I was even yelled at for daring to visit the front desk, given I apparently should have known that everyone must check in via the self-service system. The last two times however, I have been able to check in with a staff member. Being a regular also means I stay in the same rooms. I have been reporting an issue with one room on five occasions since September, and I note the issue is still not fixed. Breakfast depends on what time you arrive. Often food runs out and I have noted on more than one occasion a reluctance to provide more. Twice now I have had staff walk into my room whilst I have been in the shower. This is despite me locking the door, meaning they have to use a key to override the entry. The room service QR code often does not work, despite me reporting this issue previously as well. I therefore only have one attempt at room service now before turning to online delivery services, which is more often than not. On my last occasion I was told that I was undercharged for my room, despite booking via the app, and would therefore be charged extra. I disputed this, however I was made to feel like I was a scammer and had rorted the hotel over $2. Stay for the price and convenience with the occasional good service, however don't go with high expectations.

Dear Stephen, Thank you for taking the time to share your detailed feedback, and for your continued loyalty as a long-standing Accor Gold member. I am genuinely sorry to read about the experiences you have described during your stays with us at Mercure Brisbane Garden City. Please accept my sincere apologies for the inconsistency in service you have encountered, particularly in relation to check-in interactions, unresolved maintenance issues, breakfast availability, room access breaches, and the challenges with room service and billing. These are not the standards we strive to uphold, and it is especially disappointing to hear that concerns you have raised repeatedly were not addressed in a timely or satisfactory manner. The incidents you described—particularly being discouraged from using the front desk, staff entering your room while occupied, and the way the rate discrepancy was handled—are of serious concern to me. I appreciate you bringing these matters to our attention, as they highlight areas where we must improve both our processes and our service culture. I would very much value the opportunity to speak with you personally, to better understand your experiences and to discuss how we can address these issues properly and restore your confidence in staying with us. If you are agreeable, could you please let me know a convenient time next week for a brief call? Thank you again for your honest feedback and for choosing to stay with us despite these challenges. I hope we can connect soon and work towards a more positive experience for you moving forward. Kind regards, Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 0.5/5

Prince K. Families - Confirmed reviews ALL

Stayed for 4 days and was thoroughly unimpressed. The breakfast buffet was consistently empty, and we had to ask multiple times to refill basic items. The room floor was dirty even after housekeeping cleaned it, and we were missing a shower cap. Given the issues, the stay felt overpriced. Hopefully, they'll address these problems to improve their service.

Dear Prince k., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced, particularly with the breakfast service and the cleanliness of your room. Your comments regarding the refill of items and the housekeeping standards are noted, and I appreciate you bringing these matters to our attention. We strive to provide a high-quality experience for our guests, and your insights will assist us in enhancing our service further. Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Russell K. Families - Confirmed reviews ALL

As stated above

Dear Russell K., Thank you for your kind feedback. We are delighted to hear that you found our location convenient, appreciated the cleanliness of our rooms, and received excellent service from our staff. We look forward to welcoming you for your third stay. Best regards, Sourabh Jain, Assist. Manager Mercure Brisbane Garden City

Customer review rating 4.0/5

Nicholas S. Solo - Confirmed reviews ALL

The hotel is clean and comfortable, with good facilities, but the location is a little obscure. Even though the Garden City shops and busway station aren't far away, it's hard to find them on foot.

Dear Nicholas S., Thank you for your feedback regarding your stay. I am pleased to hear that you found our hotel comfortable and clean. I appreciate your comments about the location, as we continually strive to improve accessibility for our guests. Goodbye, Sourabh Jain Assist. Manager Mercure Brisbane Garden City

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Other web-users rate our hotel

  • 492 reviews 9.6/10 Location
  • 886 reviews 5.7/10 Room
  • 742 reviews 7.4/10 Service
  • 19 reviews 6.1/10 WiFi
  • 483 reviews 4.8/10 Cleanliness
  • 202 reviews 5.9/10 Breakfast
  • 21 reviews 4.8/10 Bar
  • 14 reviews 0/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.