Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.9/5 1,124 reviews

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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Queen Room

Photo out of - Standard Accessible Queen Room

Generous accessible Queen room with ensuite roll-in shower plus shower seat and grab rails. Includes mini-fridge, and kettle, safe, iron, hairdryer, toiletries, and smart TV with Chromecast.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Spacious room with two Single beds, a mini fridge and a kettle. Enjoy added amenities such as an in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with three Single beds, a mini fridge and a kettle. Enjoy added amenities such as an in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x3

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a Queen bed featuring a dining table, mini fridge, a kettle, in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast plus free WiFi.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a King bed featuring a mini fridge, a kettle, in-room safe, iron, bathroom essentials with a hairdryer, a smart TV with Chromecast and complimentary WiFi.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 120 rooms
  • 6 rooms for people with reduced mobility
  • 2 connecting rooms
  • 120 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

  • On site
  • Outdoor parking
  • Private
  • 70 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Cooking style
Bistro
Classifications & labels
2024
Capacity
50
Accessibility
Accessible service
18 MacGregor Street, 4122 Upper Mount Gravatt, Australia
Telephone +61 7 2139 9100
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Salt-free menu
  • Vegetarian menu

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Start your day right with a full buffet breakfast at Mercure Brisbane Garden City. Enjoy hot & cold items, freshly brewed coffee, and juice. Available for guests & visitors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,124 reviews

Customer review rating 5.0/5

Frans K. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback and for recognising our reception team. We’re delighted to know you enjoyed the cleanliness of your room and had an excellent overall stay. We apologise for the inconvenience with the bathroom sink and will ensure this is followed up with our housekeeping and maintenance teams. We look forward to welcoming you back again. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 5.0/5

Brittaney-grace L. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We’re delighted to hear you had a comfortable stay and enjoyed your overall experience. It was a pleasure having you with us, and we hope to welcome you back again soon. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 4.0/5

Kieran D. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and enjoyed the service provided by our team. We appreciate your overall feedback and are glad that your stay was comfortable. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 4.5/5

Gregory B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We’re delighted to hear you had a comfortable stay and enjoyed your overall experience. It was a pleasure having you with us, and we hope to welcome you back again soon. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 5.0/5

Jeffrey L. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We’re delighted to hear you had a comfortable stay and enjoyed your overall experience. It was a pleasure having you with us, and we hope to welcome you back again soon. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Dear Guest, Thank you for your wonderful feedback and for recognising our reception team. We’re delighted to know you enjoyed the cleanliness of your room and had an excellent overall stay. We apologise for the inconvenience with the bathroom sink and will ensure this is followed up with our housekeeping and maintenance teams. We look forward to welcoming you back again. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 5.0/5

Brittaney-grace L. Business - Confirmed reviews ALL

Friendly staff, great location and heaps of parking, room service was excellent, wide variety and good breakfast buffet. Dinner menu could be improved but overall would still recommend. They also have a taxi button at reception which is so cool.

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We’re delighted to hear you had a comfortable stay and enjoyed your overall experience. It was a pleasure having you with us, and we hope to welcome you back again soon. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 4.0/5

Kieran D. Business - Confirmed reviews ALL

Shower water did smell on initial operation every time, breakfast seemed to be behind demand, all else was comfortable

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and enjoyed the service provided by our team. We appreciate your overall feedback and are glad that your stay was comfortable. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 4.5/5

Gregory B. Couples - Confirmed reviews ALL

Staff very attentive, friendly and helpful. Each contributed to make our stay enjoyable.

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We’re delighted to hear you had a comfortable stay and enjoyed your overall experience. It was a pleasure having you with us, and we hope to welcome you back again soon. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 5.0/5

Jeffrey L. Couples - Confirmed reviews ALL

We had a great stay. The staff were friendly, room was clean, spacious and had everything we needed. Parking was pretty easy. Has the convenience of being next to Westfield if you need to buy stuff. All for a good price. Although we didn’t use it (only stayed one night), we saw there was a small common laundry for guests with a washer and dryer.

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We’re delighted to hear you had a comfortable stay and enjoyed your overall experience. It was a pleasure having you with us, and we hope to welcome you back again soon. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 4.0/5

Michelle C. Families - Confirmed reviews ALL

Perfect except at 8.30 I came down for breakfast and there was no more scrambled egg bacon and sausage mushroom tomato only fried rice. It wasn't topped up. I will be staying two weeks at Christmas time with you. Does this mean I will have to go for breakfast at 6.30?

Dear Guest, Thank you for your feedback and for choosing to stay with us. We’re sorry that we did not meet your expectations on this occasion. We sincerely apologise and will take note of your feedback for your upcoming stay at Christmas. We look forward to welcoming you back and making your next stay a more enjoyable one. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 5.0/5

Nick P. Solo - Confirmed reviews ALL

Very well located plus very good breakfast options I will definitely comeback

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and enjoyed the service provided by our team. We appreciate your overall feedback and are glad that your stay was comfortable. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 2.0/5

Grant M. Business - Confirmed reviews ALL

When you stay here, it's not for the luxury, it's more for the practicality. I was underwhelmed with the breakfast on both days of my stay - many items had run out, Baked beans, eggs and potatoes on day 1, and bacon and sausages on day 2. Although staff were made aware, in the 20 minutes i was at breakfast, these were not replenished, which makes me believe that your systems are not up to standard to ensure that customers get what they pay for.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations. We sincerely apologise and appreciate you bringing this to our attention. Your feedback has been noted and will be shared with the relevant team for review. We hope to have the opportunity to provide you with a better experience on a future visit. Kind regards, Manideep Pippari Assistant Manager – Front Office Mercure Brisbane Garden City

Customer review rating 4.5/5

Lindsay L. Couples - Confirmed reviews ALL

Room was clean and tidy, bed was comfy and staff were friendly.

Dear Guest, Thank you for taking the time to provide your feedback and for choosing Mercure Brisbane Garden City. We sincerely appreciate your positive rating and recommendation. Your feedback is greatly valued by our team and encourages us to maintain the standards of service we strive to provide. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Manideep Pippari Assistant Front Office Manager Mercure Brisbane Garden City

Customer review rating 3.5/5

Jodi B. Families - Confirmed reviews ALL

Generally satisfied despite communication confusion

Dear Guest, Thank you for taking the time to share your feedback. We apologise for the confusion experienced when amending your reservation. We understand the importance of clear and consistent information throughout the booking process and appreciate you bringing this to our attention. We look forward to welcoming you again and providing a smoother experience. Kind regards, Manideep Pippari Assistant Front Office Manager Mercure Brisbane Garden City

Customer review rating 0.5/5

Graham W. P. Families - Confirmed reviews ALL

My breakfast was paid for right. Coffee is included in the price right. But, if I want a better quality, better tasting coffee from the reception desk I have to pay extra for it. That sucks !

Dear Graham, I completely understand your frustration, and I’m sorry for the misunderstanding. To clarify, the coffee included with your breakfast is the coffee available from the breakfast machine. The coffee served at the reception desk is a separate, premium coffee option, which is why there is an additional charge for it. I appreciate that this can be disappointing, especially when you’ve already paid for breakfast and expect coffee to be included. We’ll certainly take your feedback on board. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 2.0/5

Darren C. Couples - Confirmed reviews ALL

toilet paper left under sink on tiles from previous booking, shower head broken,reported,nothing done about it, warning in lift that there is an electrical malfunction, 3 times and stayed on the first floor.

Customer review rating 3.5/5

Paul G. E. Business - Confirmed reviews ALL

Power tripped every time the iron was used Resulting in no lights in the room and having to ring reception then wait for it to be reset Not ideal on a 5 night business stay

Dear Paul, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Lancia H. Couples - Confirmed reviews ALL

We hadn’t booked and got the best room for what we needed. Comfy rooms, beds and great bathroom. We had a comfortable quiet stay. The restaurant was good, 👍🏻 Parking and access to nearby facilities fantastic

Dear Lancia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 2.5/5

Yi R. C. Business - Confirmed reviews ALL

The location was great and, in fact, it seemed to be the only decent hotel option in the area. The room was clean and generally well maintained. However, there were a few issues that affected the comfort of my stay. The hot water was inconsistent, frequently changing from too hot to cold during use. In addition, I was unable to adjust the room temperature, which was a problem because the room became quite cold at night. While the bed linen appeared clean and fresh, there was an unpleasant smell coming from the bed itself.

Dear Yi R. C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Grace D. Couples - Confirmed reviews ALL

My husband and I stayed at Mercure Brisbane Garden City to visit family. Staff were very friendly and attentive. We used room service a couple of times as well, which was smooth, efficient, and really tasty food. Our room, especially the bed, was very comfortable, clean, and a great stay to call home for a few days. It's also very convenient as it's literally across the road from the main Westfield shopping centre in Mt. Gravatt. We thoroughly enjoyed our stay, and definitely recommend staying here to other guests. Will definitely stay here again.

Dear Guest, Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you and your husband enjoyed your stay at Mercure Brisbane Garden City and that you found our staff friendly and attentive. It is also great to know you enjoyed our room service and found the food tasty, efficient, and convenient. We are especially pleased that you found your room clean and comfortable, particularly the bed, and that our convenient location opposite Westfield Mt Gravatt added to your experience. Thank you for recommending us to other guests. We truly appreciate your kind words and look forward to welcoming you both back again in the future. Warm regards, Manideep Pippari Assistant Front Office Manager Mercure Brisbane Garden City

Customer review rating 1.5/5

Joyce W. Solo - Confirmed reviews ALL

I chose the hotel for its proximity to Garden City. And it is indeed a very short walk away. I have stayed here previously, the first time in 2019. But now the hotel is very tired and old. The water in the shower came out in a trickle unless turned right up, and was either very hot or very cold. The water pressure is non existent. The bottles of lotion etc are very hard to pump down and the tops simply fall off. The receptionist told me I hadn’t paid when I checked in. I showed her the payment verification and she still insisted I owed $500. It was finally sorted out by her manager but no apology and I got a filthy look from her. Her attitude was just terrible. I know the hotel has been slated for demolition so unlikely it will be renovated, but it’s sad to see its deterioration.

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are sorry to hear that your recent stay did not meet your expectations. We sincerely apologise for the inconvenience you experienced during check-in and for the issues you encountered with the shower and bathroom amenities. We also regret that your interaction with our team left you feeling unwelcome. This is certainly not the level of service we aim to provide. Your feedback has been noted and will be shared with the relevant teams for review and follow-up. We appreciate you choosing to stay with us again after your previous visit and are sorry that this experience did not reflect the standard you expected. Kind regards, Manideep Pippari Assistant Front Office Manager Mercure Brisbane Garden City

Customer review rating 4.5/5

Kylie F. Couples - Confirmed reviews ALL

We stayed 3 nights to visit family and the room was excellent. Large, clean and comfortable. The only issue was the pillows were not great only one was a suitable height

Dear Kylie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Kirby R. T. Business - Confirmed reviews ALL

Helpful staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Pippari Assistant Front Office Manager

Customer review rating 3.5/5

Emma L. Business - Confirmed reviews ALL

A bit old but well maintained accommodation. The self check in didn’t work and my key wasn’t activated and when I returned to reception I was told that happens a lot. My tv didn’t work but didn’t really have the time to watch it. Ordered room service and instead of getting the chocolate bar as advertised I was given a giant freddo frog. I questioned why and was told they’d run out of the bar and that the frog was the same price, which doesn’t seem right as it was 30% less chocolate.

Dear Ms. Emma, Thank you for taking the time to share your feedback. While we are pleased to hear that you found our accommodation well maintained, we are disappointed to learn that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the issues you experienced with the self check-in process, room key activation, and television. We understand how frustrating it can be to encounter these inconveniences, particularly after a long day of travel. We are also sorry for the disappointment regarding your room service order. While a substitute was provided due to the advertised chocolate bar being unavailable, we appreciate your feedback and understand your concerns. Your comments have been shared with the relevant team so we can review how substitutions are communicated and ensure a better guest experience in the future. Thank you again for your honest feedback. It helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable stay. Kindl Regards, Michelle Batallones Front Office Assistant Manager Mercure Brisbane Garden City

Other web-users rate our hotel

  • 528 reviews 9.5/10 Location
  • 869 reviews 5.9/10 Room
  • 771 reviews 7.3/10 Service
  • 28 reviews 6.1/10 WiFi
  • 474 reviews 5.4/10 Cleanliness
  • 241 reviews 5.9/10 Breakfast
  • 216 reviews 6.5/10 Value
  • 17 reviews 1.7/10 Pool

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