Mercure Brisbane Garden City 4 stars

Name: Mercure Brisbane Garden City - ALL
Address: 18 MacGregor Street, UPPER MOUNT GRAVATT, 4122, AU
Telephone: +61721399100
Rating: 3.9

Customer review rating (ALL Rating) 3.9/5 1,083 reviews

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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

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Mercure Brisbane Garden City

Hotel for travellers looking for local and authentic experiences

The Mercure Brisbane Garden City is a springboard for your South Brisbane travels. All rooms are outfitted with cutlery, kitchen sink, coffee and tea station, smart TV, air conditioning, iron and a safe. Complimentary services include 24 hours reception, self-check-in kiosk, Wi-Fi, luggage storage, concierge wake up calls and on-site parking. Available at a charge, self-service laundry, private meeting room, buffet breakfast, all day dining at Distrikt Press café and room service.

Your modern springboard for exploring Brisbane is here. Mercure Brisbane Garden City offers the perfect blend of comfort, convenience, and style for both business and leisure travellers. Enjoy free WiFi, parking & 24hr reception. Steps from Westfield Mt Gravatt, close to Griffith University & QSAC. Book your modern escape now.

Just 12 km from Brisbane CBD, Mercure Brisbane Garden City located right on the doorstep of Westfield Mt Gravatt shopping centre. Nearby points of interest include the QLD Sports & Athletics Centre, Griffith University, and the Lone Pine Koala Sanctuary.

A warm welcome! Settle into your peaceful stay, just minutes from the bustling Garden City precinct. Discover our on-site cafe or unwind shopping and watching movies in the comfort of your room.

Shaneal Williams, Hotel Management

Hotel extras

Newly refurbished public spaces and air conditioning systems in every room
Meeting and event space, complimentary Wi-Fi and onsite parking are available
Excellent service, 24-hour reception, communal laundry and relaxing atmosphere
Every room features a kitchenette with a mini-fridge
15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

Room

Standard Queen Room

2 pers. max
23 m² / 247 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Standard Accessible Queen Room

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Standard Twin Room

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)

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Room

Standard Triple Room

3 pers. max
23 m² / 247 sq ft

Bedding 3 x Single bed(s)

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Room

Superior room with 1 Queen size bed

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Room

Superior King Room

2 pers. max
23 m² / 247 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Room

Standard Accessible Queen Room

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

+61 7 2139 9100

PACIFIC MWY EXIT 14

Highway exit

Access: 1.4 km / 0.87 mi 2 min drive

The Sound Garden (Westfield)

Art and Culture

Access: 500 m / 0.31 mi 5 min walk / 6 min drive

QUEENSLAND SPORTS AND ATHLETICS

Sports centre

Access: 2.6 km / 1.61 mi 38 min walk / 15 min drive

Sunnybank Cinemas

Cinema district

Access: 3.5 km / 2.17 mi 15 min drive

SUNNYBANK THEATRE GROUP

Art and Culture

Access: 5 km / 3.11 mi 1 hrs 10 min walk / 16 min drive

The Greek Club - Brisbane

Other attractions

Access: 5.5 km / 3.42 mi

WOOLLOONGABBA ART GALLERY

Art and Culture

Access: 12 km / 7.45 mi 2 hrs 44 min walk / 13 min drive

LONE PINE KOALA SANCTUARY

Zoo

Access: 20 km / 12.42 mi 4 hrs 35 min walk / 31 min drive

Brisbane Entertainment Centre

Entertainment centre

Access: 22 km / 13.66 mi 40 min drive

Toohey Forest Park

Park

Access: 500 m / 0.31 mi 10 min walk / 6 min drive

Mt Gravatt Outlook Reserve

Mountain

Access: 1.5 km / 0.93 mi 15 min walk / 8 min drive

Bulimba Creek Corridor

Park

Access: 2 km / 1.24 mi 25 min walk / 10 min drive

Karawatha Forest Park

Park

Access: 6 km / 3.73 mi 20 min drive

Westfield Mt Gravatt

Shopping centre/mall

Access: 500 m / 0.31 mi 5 min walk / 5 min drive

Mount Gravatt Plaza

Shopping centre/mall

Access: 2 km / 1.24 mi 30 min walk / 10 min drive

Sunnybank Plaza Shopping Centre

Shopping centre/mall

Access: 3 km / 1.86 mi 40 min walk / 15 min drive

Warrigal Square

Shopping centre/mall

Access: 3 km / 1.86 mi 45 min walk / 15 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Car park
Pets not allowed
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 22 m² / 247 sq ft
Maximum seats capacity: 12
Maximum capacity for banquets: 12

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.9/5 1,083 reviews

Paul W. Couples - 7/5/2026 Confirmed reviews ALL

The room smelt of damp with no power near the beds for charging and no air con (apparently disabled during winter months even tho our room was 25c during the night) also very dated room in need of an update. The checkin staff were rude and not helpful at all. Breakfast was terrible, we arrived at 9am one hour b4 it finished only to find no hot food, no orange juice, no cups to make hot drinks with, no forks to eat what food there was. We asked for these things to be sorted out only to be told to get up earlier if you want a full breakfast......Mercure or Acorr group you need to sort this place out really not good. I adivse anyone to think twice about booking here.

Dear Paul w., Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your stay did not meet your expectations. We would like to clarify a few points raised in your review. All of our guest rooms are equipped with air conditioning, which remains operational throughout the year, and power outlets are available beside the bed, located beneath the bedside table. We're sorry if these features were not easy to locate during your stay. We are disappointed to read your comments regarding our team. Providing friendly and helpful service is very important to us, and your experience does not reflect the standard we strive to deliver. Regarding breakfast, we sincerely apologise if items required replenishing when you visited. Our team works to ensure the buffet remains stocked until the end of service, and it is certainly not our practice to tell guests to "get up earlier" in order to enjoy a full breakfast. We will review the breakfast service with our team to ensure our standards are consistently maintained. We appreciate all feedback as it helps us identify opportunities to improve. Thank you again for sharing your experience, and we hope to have the opportunity to provide you with a much better stay in the future. Best regards, Shaneal

Graeme S. Business - 7/5/2026 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manideep Assistant Manager

Mcnamara R. Friends - 7/4/2026 Confirmed reviews ALL

Dear R., Thank you for taking the time to share your feedback. We're delighted to hear that our location was convenient for your visit and that you found our team pleasant, helpful, and welcoming throughout your stay. It's also wonderful to know that you enjoyed a smooth check-in experience, clean accommodation, and reliable WiFi. We appreciate your valuable comments regarding the breakfast selection and will continue looking for ways to enhance our offerings. Thank you as well for your loyalty as an ALL Silver member and Accor Vacation Club member. We truly appreciate your recommendation and look forward to welcoming you back to Mercure Brisbane Garden City on your next visit. Warm regards, Michelle Front Office Assistant Manager Mercure Brisbane Garden City

Michael S. Solo - 7/4/2026 Confirmed reviews ALL

Dear Michael, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found our location convenient for your training commitments and enjoyed a comfortable, quiet night's sleep. It's wonderful to know that our clean accommodations and comfortable bed helped make your stay relaxing. We also appreciate your feedback regarding the breakfast experience. We sincerely apologize for the delay in preparing your toasted sandwich. Your comments have been shared with our team as we continually look for ways to improve the quality and efficiency of our service. Thank you again for choosing Mercure Brisbane Garden City. We hope to have the opportunity to welcome you back for another comfortable stay in the future. Kind regards, Michelle Front Office Team Mercure Brisbane Garden City

Sandra J. Families - 7/4/2026 Confirmed reviews ALL

Dear Sandra, Thank you for taking the time to share your feedback and for choosing to stay with us. We are delighted to hear that you found your stay to be good value for money and that the room configuration with three single beds suited you and your children well. It's also wonderful to know that you found the room clean and comfortable. We appreciate your positive comments about the ease of booking through the ALL-Accor App. We hope to have the pleasure of welcoming you and your family back to Mercure Brisbane Garden City in the future. Kind regards, Michelle Front Office Team Mercure Brisbane Garden City

Web-users rating

Other web-users rate our hotel

542 reviews 9.4/10 Location
882 reviews 6.1/10 Room
765 reviews 7.4/10 Service
24 reviews 5.2/10 WiFi
481 reviews 5.6/10 Cleanliness
225 reviews 6.1/10 Breakfast
16 reviews 1.9/10 Pool
12 reviews 0/10 Wellness Area

64 reviews 9.4/10 Location
162 reviews 5.5/10 Room
157 reviews 6.9/10 Service
5 reviews 3.8/10 WiFi
100 reviews 5.3/10 Cleanliness
55 reviews 3.4/10 Food
36 reviews 5.9/10 Breakfast
32 reviews 6.3/10 Value

68 reviews 9.6/10 Location
127 reviews 6.4/10 Room
105 reviews 8.1/10 Service
72 reviews 6.3/10 Cleanliness
31 reviews 5.9/10 Breakfast

77 reviews 9.2/10 Location
118 reviews 6.7/10 Room
107 reviews 7.7/10 Service
57 reviews 6.3/10 Cleanliness
36 reviews 6.7/10 Value
28 reviews 5.9/10 Breakfast

33 reviews 9.6/10 Location
61 reviews 6.7/10 Room
59 reviews 7.6/10 Service
34 reviews 5.7/10 Cleanliness
15 reviews 6.3/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Brisbane Garden City, check-in is available from 02:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Brisbane Garden City regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.