Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.8/5 1,107 reviews

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Mercure Brisbane Garden City - Image 1
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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

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Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,107 reviews

TripAdvisor Rating  3.0/5  22 reviews

Would never book again!

TripAdvisor rating 1.0/5

RachelL621 TripAdvisor review

My stay was deeply disappointing. The room’s cleanliness and maintenance fell far below Accor standards (including mould in the shower, dirty cups left behind, and empty body wash dispensers), security measures were inadequate, and housekeeping entering without knocking. I raised these concerns at checkout and again via email, yet I have not received any response from management.

Dear Rach, Thank you for sharing your experience with us. I sincerely apologize for the shortcomings you encountered during your stay. Cleanliness and maintenance are of utmost importance, and I regret that we did not meet your expectations in these areas. Additionally, I understand your concerns regarding security and housekeeping protocols. Your feedback is valuable, and it will be addressed with our team to ensure improvements. I am sorry to hear that you have not received a response; we will review our communication processes to enhance our guest relations. Himanshu Malhotra Front Office Manager

Customer review rating 4.5/5

W. B. W. B. Couples - Confirmed reviews ALL

We stayed for three nights and the room was lovely, the price was reasonable and overall provided a great springboard for the trip. The bathroom was lovely and clean. After reading other reviews I was concerned about my stay but I most definitely would stay here again. The staff were so kind and friendly, everything was clean and tidy and the hotel itself is well maintained for its age.

Customer review rating 4.0/5

Leanne D. Couples - Confirmed reviews ALL

Room was ready early so we had time before our event so appreciated the service. Easy access to buses and shopping centre at Garden City. Clean room and comfy bed. Nice room for the 2 of us. Only improvement would be to have some covered car parking.

Dear Leanne D., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our convenient location, early room access, and found your accommodations comfortable. Your suggestion for covered car parking is appreciated, as we continuously strive to enhance our guest experience. We hope to welcome you back in the future. Himanshu Malhotra Front Office Manager

Customer review rating 0.5/5

Melanie M. Friends - Confirmed reviews ALL

The room had a terrible smell which kept me up all night, i left the hotel room with the same smell all over my clothes. breakfast was another disappointment, there was nothing left to eat bar a bowl of cereal.

Dear Melanie M., Thank you for sharing your feedback. I regret that your experience did not meet expectations, particularly regarding the room's condition and breakfast options. Your comments will be reviewed to enhance our services for future guests. Himanshu Malhotra Front Office Manager

Customer review rating 3.5/5

Howard B. Business - Confirmed reviews ALL

Room was okay but there was mould in the grout of the shower, and the toilet seat was loose.

Dear Howard B., Thank you for your feedback regarding your recent stay. We appreciate your comments about the room condition and will ensure that our maintenance team addresses the cleanliness and functionality issues you mentioned. Himanshu Malhotra Front Office Manager

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Other web-users rate our hotel

  • 483 reviews 9.8/10 Location
  • 883 reviews 5.4/10 Room
  • 731 reviews 7.3/10 Service
  • 19 reviews 6.8/10 WiFi
  • 489 reviews 4.5/10 Cleanliness
  • 199 reviews 6.4/10 Value
  • 199 reviews 5.8/10 Breakfast
  • 22 reviews 5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.