Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.8/5 1,089 reviews

Best price
guarantee
Mercure Brisbane Garden City - Image 1
Mercure Brisbane Garden City - Image 2
Mercure Brisbane Garden City - Image 3
Mercure Brisbane Garden City - Image 4
18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,089 reviews

Customer review rating 3.5/5

Jaclyn D. Families - Confirmed reviews ALL

Great carpark, clean and comfortable with nice staff. The only disappointment is I was asked to pay for early check in as a Accor member and given the room was already ready, I felt this should have been waived.

Customer review rating 4.0/5

Lloyd G. Couples - Confirmed reviews ALL

The room, and repeat in general send to be in need of some maintenance, the door handle to the bathroom has a screw that was hanging out. Also it would be nice to have a couple of biscuits in the room, I stay in much cheaper rooms and they have biscuits.

Customer review rating 5.0/5

Kerry D. Solo - Confirmed reviews ALL

My room was with an accessible bathroom. Everything was very clean and well presented. I was pleased there was more space in the room than I imagined, with a couch and table and ample room in between. This made it easier to navigate around the room. The staff are pleasant and welcoming.

Dear Kerry d., Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that you were pleased with the accessible bathroom and found the room clean, well presented, and more spacious than expected. It is especially rewarding to know that the layout, including the couch, table, and ample space, made it easier for you to comfortably navigate the room—this is exactly what we aim to provide in our accessible accommodation. We are also pleased to hear your kind feedback about our team. Knowing that our staff were pleasant and welcoming truly means a great deal to us, and your comments will be shared with them as encouragement. Thank you once again for choosing to stay with us. We hope to welcome you back in the future and provide another comfortable and enjoyable stay. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 4.5/5

Jenny C. Couples - Confirmed reviews ALL

Overall quite ok, just that there’s some spider webs on Room 125 outside the toilet. Good location walking distance to Westfield.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 0.5/5

Augustin F. Families - Confirmed reviews ALL

Took $1 from my card before I even get to the reception. Gave me the option of paying before or after I checked out and told them I will pay afterwards and yet insisted on paying before I checked in. The lift gave me a shock of my life. There was a sign that read “I used to go up and down and now I'm down” which was very confusing. There was no blockage at the entrance at the time we went in. The room was neat and clean but the beds were student beds which did not meet my expectations. I had to send my daughter with my wife to another hotel because the room could not contain us. We are used to getting 2 bottles of water on our arrival and there was not any. The tv did not work and the tv was chained. That was unusual but I realised that might be a history of theft. The liquid soap was empty and the drinking glass was not clean. We came for Australian Coles Little Athlethics and we were hoping to get king single and not single or students bed. There was no swimming pool for recovery. The dining area met my expectations after all the hassle because I was not expecting much from my stay. Variety of food and they were delicious. The receptionist held my luggage for the whole day which was very nice.

Dear Augustin F., Thank you for taking the time to share your detailed feedback and for choosing to stay with us. We would also like to sincerely thank you for your loyalty as an All Gold Member, which we truly value. We are sorry for the concerns you experienced during your stay and appreciate the opportunity to clarify and address them. Regarding payment, your booking was indeed payable on arrival or departure, as advised. The $1 charge on your card was a temporary pre‑authorisation, used to verify card validity and ensure smooth check‑in, and not an actual payment. We apologise if this was not clearly explained at the time and understand how this may have caused frustration. We regret the confusion caused by the signage in the lift. This sign was intended as a light‑hearted maintenance notice, and we appreciate your feedback as it has shown us it could easily be misleading. We will review this to avoid any future misunderstandings. We are pleased that you found your room clean; however, we are sorry the bed configuration did not meet your expectations. Our rooms are fitted with standard single beds, and we acknowledge that this was not ideal for your family stay. We regret the inconvenience of having to arrange alternate accommodation for your daughter. Your comments regarding the lack of complimentary water, the non‑functional TV, the empty soap dispenser, and the unclean glass are sincerely noted. These matters are below our service standards and have been shared with our housekeeping and maintenance teams for immediate follow‑up and improvement. The securing of the television is a preventative measure due to past incidents, though we agree it can appear unusual. We note your disappointment regarding the absence of a swimming pool, particularly given your visit for the Australian Coles Little Athletics. While this is not a facility we currently offer, we understand how valuable it would have been for recovery and apologise for the inconvenience. On a positive note, we are delighted to hear that you enjoyed the dining experience, both in terms of variety and quality, and that our receptionist was able to assist by safely holding your luggage for the day. Your kind words in these areas are greatly appreciated and will be shared with the team. Once again, thank you for your honest feedback. We truly regret that aspects of your stay did not meet your expectations and hope to have the opportunity to welcome you back in the future, where we can provide the level of comfort and service you deserve. Thanks Himanshu Malhotra Front Office Manager

Other web-users rate our hotel

  • 523 reviews 9.6/10 Location
  • 859 reviews 5.7/10 Room
  • 753 reviews 6.9/10 Service
  • 23 reviews 5.3/10 WiFi
  • 474 reviews 5.1/10 Cleanliness
  • 221 reviews 5.8/10 Breakfast
  • 19 reviews 5/10 Bar
  • 15 reviews 1.8/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Upper Mount Gravatt