Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.9/5 1,099 reviews

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Mercure Brisbane Garden City - Image 1
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Mercure Brisbane Garden City - Image 4
18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Queen Room

Photo out of - Standard Accessible Queen Room

Generous accessible Queen room with ensuite roll-in shower plus shower seat and grab rails. Includes mini-fridge, and kettle, safe, iron, hairdryer, toiletries, and smart TV with Chromecast.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Spacious room with two Single beds, a mini fridge and a kettle. Enjoy added amenities such as an in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious room with three Single beds, a mini fridge and a kettle. Enjoy added amenities such as an in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a Queen bed featuring a dining table, mini fridge, a kettle, in-room safe, iron, bathroom essentials with a hairdryer, and a smart TV with Chromecast plus free WiFi.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Spacious superior room with a King bed featuring a mini fridge, a kettle, in-room safe, iron, bathroom essentials with a hairdryer, a smart TV with Chromecast and complimentary WiFi.

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.565799, 153.086611

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 120 rooms
  • 6 rooms for people with reduced mobility
  • 2 connecting rooms
  • 120 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

  • On site
  • Outdoor parking
  • Private
  • 70 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13.11 ft

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Cooking style
Bistro
Classifications & labels
2024
Capacity
50
Accessibility
Accessible service
18 MacGregor Street, 4122 Upper Mount Gravatt, Australia
Telephone +61 7 2139 9100
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Salt-free menu
  • Vegetarian menu

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Start your day right with a full buffet breakfast at Mercure Brisbane Garden City. Enjoy hot & cold items, freshly brewed coffee, and juice. Available for guests & visitors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,099 reviews

Customer review rating 4.5/5

Philip H. Business - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback and for choosing Mercure Brisbane Garden City. We are delighted to know that you enjoyed your stay and found our hotel comfortable and convenient. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Brisbane. Kind regards, Manideep Pippari Front Office Assistant Manager

Customer review rating 2.5/5

Roberto P. Solo - Confirmed reviews ALL

Customer review rating 3.0/5

Siokwee L. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Z M. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback and for choosing Mercure Brisbane Garden City. We are pleased to know you had a comfortable stay with us. We appreciate your comments and suggestions, as guest feedback helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Kind regards, Manideep Pippari Front Office Assistant Manager

Customer review rating 4.5/5

Pio P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback and for choosing Mercure Brisbane Garden City. We are delighted to know you enjoyed your stay and appreciated our friendly team, comfortable accommodation and convenient location. We look forward to welcoming you back for another enjoyable stay. Kind regards, Manideep Pippari Front Office Assistant Manager

Dear Guest, Thank you for your wonderful feedback and for choosing Mercure Brisbane Garden City. We are delighted to know that you enjoyed your stay and found our hotel comfortable and convenient. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Brisbane. Kind regards, Manideep Pippari Front Office Assistant Manager

Customer review rating 2.5/5

Roberto P. Solo - Confirmed reviews ALL

Room unclean (empty bottle/mouldy glass by the window from past guest).House keeping quite noisy in corridor. Quiet location, reception staffs pleasant enough, one or two staffs unsure how to SMILE.

Customer review rating 3.0/5

Siokwee L. Friends - Confirmed reviews ALL

For the price we paid $220 per night, I would expect better amenities provided. Cleanliness and housekeeping standard could have been better in little details like leftovers of orange juice residues in the utensils and hairs on the toilet tiles. Kettle lid is stuck and shower head cannot be adjusted. Linens could be nice if they smell fresher. Some cobwebs are seen along the ceiling above the refreshment counter.

Customer review rating 3.5/5

Z M. Business - Confirmed reviews ALL

This hotel used to be a Travelodge, but it has been taken over by Mercure hotels and the amenities have been mostly updated. We had a comfortable stay in a twin room. The only complaint was the air conditioning not removing moisture from the air. On humid days, it would cool the temperature but that didn't help much and felt better to open the window.

Dear Guest, Thank you for sharing your feedback and for choosing Mercure Brisbane Garden City. We are pleased to know you had a comfortable stay with us. We appreciate your comments and suggestions, as guest feedback helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Kind regards, Manideep Pippari Front Office Assistant Manager

Customer review rating 4.5/5

Pio P. Couples - Confirmed reviews ALL

I booked a last minute stay at Mercure Brisbane Garden City and found the location excellent, just a short walk to Westfield Mt Gravatt. The room is comfortable and the staff are friendly and helpful. Free parking is a bonus. Would consider staying again.

Dear Guest, Thank you for your wonderful feedback and for choosing Mercure Brisbane Garden City. We are delighted to know you enjoyed your stay and appreciated our friendly team, comfortable accommodation and convenient location. We look forward to welcoming you back for another enjoyable stay. Kind regards, Manideep Pippari Front Office Assistant Manager

Customer review rating 2.0/5

Bryan E. C. Business - Confirmed reviews ALL

The staff at the Mercure were great, nothing was ever a challenge. The room - Shower head was damaged with some of the nozzles removed spraying water everywhere. Breakfast would be better starting at 6am. You miss out on breakfast trade due to people needing to be onsite or at other locations for 7am. The large screen in the dining area was unable to pickup free to air local channels. The lifts needed a good service, one kept saying "power supply failure, contact management". Both lifts shuddered. Brakes need attention

Customer review rating 4.0/5

Tony G. Business - Confirmed reviews ALL

Michelle at reception was lovely and very helpful with direction for Bus services. When i had Breakfast at 10 am there wasnt much left to choose from .

Dear Tony, Thank you for taking the time to share your feedback. It was truly my pleasure to assist you with directions for the bus services, and I am delighted to know that I was able to help make your stay a little easier. Reading comments like yours genuinely brightens my day. I also appreciate your comments regarding breakfast. I am sorry to hear that the selection was limited when you arrived at 10:00 AM. Your feedback is valuable, and I will share it with our Food & Beverage team so we can continue to improve our guests' experience. Thank you again for your kind words and for choosing to stay with us. It was a pleasure having you as our guest, and I hope we have the opportunity to welcome you back to Mercure Brisbane Garden City in the near future. Kind regards, Michelle Batallones Front Office Assistant Manager Mercure Brisbane Garden City

Customer review rating 4.5/5

Barbara E. Families - Confirmed reviews ALL

The room I had worked out well and the bed and pillow were incredibly comfy - I had an excellent sleep. The staff were very courteous and responsive to any requests.

Dear Barbara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Tony T. Business - Confirmed reviews ALL

Staff were very helpful when i had to change my stay because of work, appreciate their assistance

Dear Tony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 2.0/5

Alan S. Business - Confirmed reviews ALL

AS a Platinum Member, you sort of deserve more. The Checkin was all wrong, got the wrong room with my gift delivered to another room. Therefore my breakfast was not complimentry for me and my guest as my room was booked for two. The Manager Mandeep was just not fortcoming and he needs to be re-trained on customer service. Such aggresive behaviour was not acceptable. Even when i asked for him to come and sit with me at the foyer so that i could explain..his attitude was not "i will stand". So sad to see when Accor has always been so good for my wife and i as we travel the globe.

Dear Alan, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Brisbane Garden City. We sincerely appreciate your continued loyalty to Accor as a valued Platinum member and understand the importance of delivering a seamless, personalised, and memorable experience that reflects the recognition and benefits associated with your membership. We acknowledge the mix-up with your room allocation and the delivery of your welcome gift, as well as the confusion surrounding the breakfast package for you and your accompanying guest. We understand how these oversights may have affected your arrival experience and caused disappointment, particularly given that your reservation was made for two guests. Please accept our sincere apologies for the inconvenience this caused. We also acknowledge your feedback regarding your interaction with our management team. We recognise how important it is for our guests to feel heard, respected, and supported when raising a concern. We regret that your experience did not reflect the level of care, understanding, and hospitality you expected, especially when you took the time to explain your concerns in person. Your feedback is valuable to us, as it provides an opportunity to reflect on the overall guest experience and identify where we can improve. We remain committed to ensuring that every interaction reflects the welcoming hospitality and service standards associated with Mercure and Accor. We are particularly sorry that this experience fell short of the positive experiences you and your wife have enjoyed with Accor while travelling around the world. We truly value the trust you have placed in our brand over the years and recognise the importance of maintaining that confidence through every stay. Thank you once again for sharing your experience with us. We appreciate your feedback and the opportunity to acknowledge your concerns, and we sincerely regret that your recent visit did not meet your expectations. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 4.5/5

Nicholina S. Solo - Confirmed reviews ALL

The room was great. Just a few small things to note: 1.There was a bad smell in the shower that reduced when showering, I'm assuming there is a bit of a blockage. 2. Some of the lights in the room flicker, which could be an electrical issue and probably should be inspected. 3. The toilet flush sometimes gets stuck and then the water continues to flow until you go in a release the button.

Dear Nicholina, Thank you for taking the time to share your feedback and for your great rating. We are delighted to hear that you enjoyed your room. We also appreciate you bringing these maintenance concerns to our attention. Please accept our apologies for the unpleasant smell from the shower, the flickering lights, and the issue with the toilet flush. Your observations are valuable, and we have shared them with our Maintenance team so they can investigate and address these matters promptly. Thank you again for your comments. We appreciate your feedback as it helps us improve our facilities and guest experience. We look forward to welcoming you back to Mercure Brisbane Garden City in the future. Kind regards, Michelle Batallones Front Office Assistant Manager Mercure Brisbane Garden City

Customer review rating 2.0/5

Stacey G. Business - Confirmed reviews ALL

Fridge not turned on Bed hard against the wall with lots of room space?? No coffee or sugar only teabags Reusable dirty plastic cups

Dear Stacey, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Regarding the cups, we’d like to clarify that they are made from recycled materials. As for the fridge not being turned on, could you please let us know if you informed any of our team members during your stay? This would help us understand the situation and investigate further. We also appreciate your comments regarding the bed arrangement and the tea and coffee supplies. Your feedback is important to us, and we will take it into consideration as we continue to improve our guests’ experience. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 3.5/5

Andrew R. Business - Confirmed reviews ALL

Quick stay overnight while traveling for work.

Dear Andrew, Thank you for sharing your feedback following your recent stay at Mercure Brisbane Garden City. We are pleased to hear that you enjoyed the peaceful atmosphere of the hotel. However, we are sorry to learn that some aspects of your experience did not fully meet your expectations. We appreciate your comments regarding our team and understand the importance of providing knowledgeable, confident, and attentive service throughout our guests' stays. Your feedback is valuable as we continue to focus on developing our service standards and delivering a welcoming experience. We also acknowledge your feedback regarding the dinner menu and portion sizes. We understand that having a suitable variety of dinner options and satisfying meal portions is an important part of the overall guest experience, and we appreciate you bringing this to our attention. Thank you once again for your honest feedback. We value your comments and the opportunity to identify areas where we can enhance our guest experience. We hope to have the pleasure of welcoming you back for a more enjoyable stay in the future. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Tania H. Families - Confirmed reviews ALL

Check in was great, especially seeing it was after they close the front door they knew & had it sorted for us, helped with checkin when the check in machine had trouble cutting keys. Staff were friendly & helpful.

Dear Guest, Thank you for your wonderful feedback and for choosing Mercure Brisbane Garden City for your family stay. We are delighted to hear that you had a smooth check-in experience and that our team was able to assist you with the key issue. Your kind words about our friendly staff and clean accommodation are greatly appreciated. We look forward to welcoming you and your family back again soon. Kind regards, Manideep Pippari Front Office Assistant Manager

Customer review rating 3.5/5

Ben H. Families - Confirmed reviews ALL

Nice stay, near and tidy, but everything was just a little more worn and dated than I expected from Mercure brand.

Dear Ben, Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay and found the hotel clean and tidy. We appreciate your comments regarding the condition and presentation of our facilities. Your feedback is valuable to us as we continue to identify areas for improvement and enhance the guest experience. We hope to have the opportunity to welcome you back to Mercure Brisbane Garden City for an even better stay. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 0.5/5

Ashiwik C. Couples - Confirmed reviews ALL

The staff at the reception needs to learn how to smile and how to talk to guests. Regardless of culture guests belong to. Me and my friend did felt lil uncomfortable. TV had no signal, the person who came up to assist had attitude himself, i suppose was a manager. Disgusting. Hairs in bathroom floors, pillow covers with stains, chocolate wrapper under the bed. Truly a horrible experience. Definitely not to the accor standard.

Dear Ashiwik, Thank you for sharing your feedback with us. We sincerely apologise that your experience did not meet your expectations. We have noted your comments regarding the reception service, the assistance provided with the television, and the cleanliness of your room. Please be assured that your feedback is important to us and will be shared with the relevant teams for review and follow-up. We regret the discomfort caused and appreciate you bringing these concerns to our attention, as they help us identify areas where improvement is needed. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 3.5/5

Kurt R. Business - Confirmed reviews ALL

Room was tidy and service is good

Dear Guest, Thank you for sharing your feedback and for choosing Mercure Brisbane Garden City. We are pleased to know that you had a comfortable stay and appreciated our service. Your feedback is greatly valued, and we look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Manideep Pippari Front Office Assistant Manager

Customer review rating 4.0/5

A. R. A. Business - Confirmed reviews ALL

Overall a nice stay again. Due to room location found it noisier then pervious stays. My preferences are away from the lifts for that reason yet this stay i was right next to the lifts. The shower hot water was also not that hot this time. Didn't even need to turn on the cold tap and the water was only warm.

Dear A., Thank you for your continued support and for sharing your feedback. We’re pleased to hear you enjoyed your stay overall. Please be assured that your preference for a room away from the lifts has been noted for future stays. We also apologise for the inconvenience caused by the noise and the shower water temperature. Your comments are appreciated and will be shared with our team for review. We look forward to welcoming you back for another comfortable stay. Sincerely, Himanshu Malhotra Front Office Manager

Customer review rating 5.0/5

Satish N. Couples - Confirmed reviews ALL

Our check in was before time, room and meals were lovely. Enjoyed our stay at Mecure Brisbane Garden city

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Manideep Pippari Assistant Front Office Manager Mercure Brisbane Garden City

Customer review rating 3.5/5

Kin W. R. Y. Families - Confirmed reviews ALL

Location is the kind, very close to public transportation, bus to city centre, it's good for tourist.

Dear Kin W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Himanshu Malhotra Front Office Manager

Other web-users rate our hotel

  • 516 reviews 9.5/10 Location
  • 830 reviews 5.9/10 Room
  • 736 reviews 7.3/10 Service
  • 27 reviews 5.9/10 WiFi
  • 449 reviews 5.4/10 Cleanliness
  • 239 reviews 5.9/10 Breakfast
  • 202 reviews 6.6/10 Value
  • 20 reviews 5.2/10 Bar

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