Mercure Brisbane Garden City 4 stars

Customer review rating (ALL Rating) 3.6/5 519 reviews

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Mercure Brisbane Garden City - Image 1
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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Description

Hotel extras

  • Newly refurbished public spaces

  • Meeting Space, complimentary Wi-Fi and onsite parking available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with microwave and fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Our accommodation(s)

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Hotel location

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

GPS:-27.56515, 153.08693

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  519 reviews

TripAdvisor Rating  3.0/5  10 reviews

Don’t do it!!

Customer review rating 0.5/5

Elizabeth H. Business - Confirmed reviews ALL

Dirty rooms, black hair everywhere. Asked them to clean the room, they went in, made the bed and when I got back to the room, the bed was made but all the dirt, rubbish and BLACK HAIR was still everywhere!! The sheet WAS NOT changed and the room WAS NOT cleaned!! This is very concerning as it leads me to wonder WHEN was the last time the room was actually cleaned? I also tried to call reception about 10-20 times on numerous different time during both stays (both from the room and from external while not on site) and it rang out every time without being answered.

OK

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

First room I was given smelt like a swamp and had water dripping out of the airconditioner. I had prepaid breakfast and on the first morning had to request that tha bain maries be restocked as they were all empty apart from the aneamic looking bacon which looked like it had been boiled, and this was at 8.00 had to ask a second time and total wait was about 25 mins. Second day had to request that the eggs needed refilling. All in all damn poor John A E.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are currently in the process of implementing significant improvements to address the concerns you've raised. As part of our commitment to enhancing the guest experience, we're undertaking a major project to replace the air conditioning systems throughout the Hotel. We recognize the importance of ensuring a comfortable and pleasant environment for our guests, and upgrading our AC systems is a crucial step in achieving this goal. Additionally, we're reviewing our breakfast operations to ensure that our guests receive prompt and satisfactory service every day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk General Manager

It was ok

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

No welcome drink was offered.

Dear Ronald , Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your feedback about welcome drink which I will also communicate to our front desk team, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mahdi Hadad Assistant Manager Mercure Brisbane Garden City

Service poor

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Room was fine. Service was half-hearted and very much focused on getting us to do it ourselves. There was no sense of staff providing any level of service. We were surprised that the advertised happy hour didn’t have any cold white wine available. Overall very disappointing for a Mercure.

Dear Jo, Thank you for taking the time to tell us about your experience at the Mercure Brisbane Garden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk General Manager

Good location

Customer review rating 5.0/5

Stephanie T. Business - Confirmed reviews ALL

Just a quick business trip, one night. Central location, easy to get into the city.

Dear Stephanie , Thank you for giving us such a great score and very valuable feedback regarding your recent stay with us at the Mercure Brisbane Garden City. I will share your comments with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we cannot wait to welcome you back to the hotel soon. Sincerely, Mahdi Hadad Assistant Manager Mercure Brisbane Garden City

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Other web-users rate our hotel

  • 358 reviews 9.4/10 Location
  • 704 reviews 4.5/10 Room
  • 480 reviews 7.3/10 Service
  • 20 reviews 7.1/10 WiFi
  • 376 reviews 3.7/10 Comfort
  • 351 reviews 3.4/10 Cleanliness
  • 138 reviews 6/10 Value
  • 138 reviews 4.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.