The Check in and lobby staff were excellent and very prompt. The Restaurant bar staff and the service during breakfast was par excellence. Young staff being recruited which is the best thing for all businesses and more senior staff associating and training, Top marks.

We really enjoyed our stay. The room was clean, the staff were very friendly and the breakfast was delicious. We appreciated that you provided gluten free options as well.

clean, comfortable room, excellent location. Check in was a little slow, but I think the member of staff was new. Only minus point was parking. We had asked for parking, and because the hotel was busy, we had to park in the convention centre car park.

I recently spent five nights at Novotel South Bank. Positives include: -Very quiet room which was greatly appreciated as I had a very large working week and it allowed an undisturbed sleep each night which was greatly appreciated. - Consistent delicious food at your restaurant and lovely service from wait staff - Great service by reception staff through the week. Needs work: - Whist this wasn’t a major issue it was quite frustrating that a garment I needed to be dry cleaned for that evening wasn’t returned by 6pm as was promised. I’d recommend a couple of things relating to this: Wherever laundry bags are located in the room I’d suggest leaving signage to communicate that laundry needs to be dropped to reception to be processed. Secondly that if it looks like a guests items won’t be returned by the 6pm due time: some prior notification would be appreciated.

Weekend for our family of 4 at Southbank. Kids loved it and very convenient.

I am from MEL and stay in BNE 2 nghts week, very week. I tend to stay wither with the Novotel or Courtyard Marriot. The per night price is about the same (Novotel a little more expensive). The Marriott rooms are larger (and don't have a bathroom partly in the bedroom). Amenities are similar. The tioleteries at the Marriott seem more premium and they also provide slippers (which are a big thing for me and means I don't have to pack my own).

Not impressed that you have to join a loyalty program to get free internet in rooms, and $35 for a buffet breakfast is extremely expensive.

extended check out, dinner reservation and mailed forgotten item to us, all across a very busy time, thank you

We had the best stay at Novotel, not only were the staff lovely and helpful, they even gave us balloons and a lovely bottle of wine in our room for my husbands birthday. It was conveniently located, within walking distance to everything we needed. Breakfast was delicious and again the staff were wonderful. We absolutely loved our stay, the room was so clean, had everything we needed and the bed was so comfy. We will definitely be back in the future!

Super hotel, with great rooms and good gym +pool. Only thing I would hope for is free WI-FI for guest staying in the hotel.

I was impressed with the efficiency of the hotel staff who went out of their way to accommodate me, particularly at dinner when I needed to finish in time to make an appointment with a show at QPAC. They were wonderful.

Thanks to Ronald McDonald house at herston myself and my husband were put up at your accommodation due to the power being off. If it wasn't for them we would've had to pay alot of money to stay somewhere and being off work for sometime now we would've struggled to find something but you guys come to Ronald's resuce thank you ever so much for allowing us to stay and a very big thanks for Ronald McDonald house for finding us accommodation at such short notice

Great location, excellent service, clean and well appointed rooms, check in was exceptional and so was check out, Sarah at reception was excellent , due to disabled customer , a car park arranged on site.

Our night at the Southbank Novotel was perfect. The rooms were great. Dinner in the restaurant was amazing as was breakfast the next morning and the magician entertaining the children at breakfast was a special treat. The staff were exceptional. The only downer was not being able to park in the hotel, but in the Convention Centre across the road. The other problem we had was that the whole family tested Covid positive on return home.

Close to West End and South Bank. Restaurant was open with a reasonable variety and meals were great value. Hopefully soon the world will be back to normal. Staff were friendly. Enjoyed our time there.