Dear Guest, Thank you for your feedback. We are pleased to hear you found your room clean and had a positive experience with our Reception team. We also appreciate you highlighting the interaction you observed near breakfast. We understand how this may have appeared, and your comments have been shared with our Food & Beverage management team for review. We hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear our location was convenient for your conference, that you enjoyed the rooms, and that our team was able to assist with the booking difficulties you experienced. We also understand your disappointment with the temporary dining and bar arrangements during our hotel enhancements, particularly where the extent of the works was not clear at the time of booking. Your comments regarding the booking process, technical issues and breakfast offering have been shared with the relevant teams for review. We appreciate your constructive feedback and hope to welcome you back to experience the completed dining space in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your recent stay did not meet expectations. We appreciate you bringing your concerns to our attention, and a member of our management team has reached out to you directly to discuss your experience and address the matters raised. We hope to have the opportunity to welcome you back for a more positive experience in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback. We are pleased to hear you felt so welcome and enjoyed a comfortable stay in our convenient South Bank location. It is also wonderful to know our team, from Reception through to the dining room, made such a positive impression during your visit. We hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback. We are pleased to hear you enjoyed our convenient location and found our team friendly, efficient and knowledgeable. We also appreciate your understanding while our restaurant enhancements are underway. While the temporary breakfast setting is not quite the same as our usual space, we’re glad you still had an enjoyable stay and we look forward to welcoming you back to experience the completed restaurant. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We understand your disappointment regarding the temporary bar and lobby arrangements. Information regarding our hotel enhancements was available across our booking platforms at the time your reservation was made, however we appreciate that the extent of the temporary changes was not clear prior to your arrival. We regret that this impacted your experience and hope to have the opportunity to welcome you back to enjoy the completed spaces in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the comfort of your room, our pool and gym facilities, and the service provided by our team. We also appreciate your understanding while our bar facilities are temporarily unavailable during the hotel enhancements. It is great to know our location made exploring South Bank easy and that your arrival by car was straightforward. We truly appreciate your kind words and look forward to welcoming you back again. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share such detailed feedback, and for your continued loyalty as an ALL member. We are pleased to hear that the service, room and team continued to meet the standard you have come to expect from Novotel. We completely understand your disappointment with the temporary foyer, breakfast and bar arrangements, particularly during a high-demand school holiday period. Information regarding our hotel enhancements was available across our booking platforms at the time your reservation was made, however we appreciate that the extent of the temporary changes was not clear prior to your arrival. Our room rates are set in line with market demand, and the temporary hotel arrangements were taken into consideration during this period. We nevertheless understand your comments regarding value and appreciate you sharing them with us. Your feedback regarding the temporary breakfast environment and limited toaster facilities has also been shared with the team for review. We genuinely appreciate your understanding and hope to welcome you back to experience the completed spaces in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your experience. We’re sorry that the air-conditioning issue affected your comfort and that you were unable to enjoy breakfast before heading out for the day. We can appreciate how frustrating it would have been to arrive at breakfast at 7:30am, particularly while travelling for business, and be told there was no clear indication of how long the wait would be. Your feedback regarding both the breakfast capacity and air-conditioning has been shared with the relevant teams for review. We hope to have the opportunity to welcome you back and provide a much smoother stay next time. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback. We are pleased to hear you enjoyed an easy check-in, spacious room and the friendly service from our team. A special thank you for recognising our Housekeeping team as well — we will be sure to share your kind comments with them. It is wonderful to hear you are looking forward to returning once our hotel enhancements are complete. We look forward to welcoming you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback. We are pleased to hear you enjoyed a comfortable and quiet stay, and that our location made it easy to explore South Bank, including your visits to the Glasshouse and GOMA. We hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, It was wonderful to welcome you back to Novotel Brisbane South Bank. We are so pleased that members of our team remembered you and helped make your return feel especially welcoming. It is also lovely to hear you enjoyed the room upgrade and the personalised welcome gift of your favourite beers. We truly appreciate your continued support and look forward to welcoming you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback. We are so pleased we could accommodate an early check-in, especially after an early flight with the family, and that this helped make your arrival a little easier. It is also great to hear you enjoyed our convenient location within walking distance of South Bank and had such an enjoyable stay overall. We hope to welcome you and your family back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We are pleased to hear you continue to enjoy our rooms and that you like the direction of the hotel enhancements. We also appreciate your comments regarding the pre-arrival contact and understand that the number of messages and calls felt excessive. It is especially lovely to hear that Jose made your check-in and check-out experience so welcoming, and we will be sure to pass on your kind words. We hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your continued support and for choosing to stay with us again. Information regarding our hotel enhancements was available across our booking platforms at the time your reservation was made, however we appreciate that the extent of the temporary changes was not clear prior to your arrival. We understand how frustrating this would have been, particularly as a returning guest. We truly value your loyalty and hope to welcome you back again to experience the completed enhancements. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We are pleased to hear you enjoyed the spacious, modern room and had a quiet, comfortable stay. Information regarding our current hotel enhancements is available across our booking platforms, however we appreciate that the extent of the temporary changes was not clear to you prior to your arrival. We also understand your comments regarding value during this period and appreciate you raising this with us. We hope to welcome you back again to experience the completed restaurant and bar spaces. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for choosing to celebrate your birthday with us. We are so pleased we could have your room ready early and that the park view and birthday treats helped make the occasion feel a little more special. It is also lovely to hear that you enjoyed both dinner and breakfast, and most importantly, that our team made you feel recognised for your loyalty. We truly appreciate your continued support and hope to welcome you back for another memorable stay soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share your experience. We’re sorry that your arrival felt impersonal, particularly after being directed to use the self check-in kiosk when you were expecting a more traditional welcome. Our kiosks are intended to provide guests with an additional convenient option, however our Reception team should always remain available to assist and provide a warm, personal check-in experience. We also regret the difficulty you experienced trying to contact the hotel and understand how frustrating repeated unanswered calls and messages would have been. Your feedback has been shared with our Front Office team for review, and we appreciate you bringing these concerns to our attention. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your experience. We are really pleased our team could make things a little easier for you by being flexible with both check-in and check-out. We also appreciate your patience with the temporary foyer works. Your comments about how difficult it was to work out the available food options are especially helpful, and we have shared this with the team as the online dining information should be much easier to navigate. We’re glad you still had a positive stay overall and hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team