Novotel Brisbane South Bank 4.5 stars

Customer review rating (ALL Rating) 4.4/5 4,825 reviews

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Description

Hotel extras

  • Featuring a 20m swimming pool, gym and zen terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

Our accommodation(s)

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Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

GPS:-27.47748, 153.01734

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,825 reviews

TripAdvisor Rating  4.5/5  795 reviews

Certificate of excellence 2025

Ripped off

TripAdvisor rating 1.0/5

TPR S TripAdvisor review

A charge appeared on my account for food and alcohol at Spice Central Kitchen & Bar that did not belong to me. When I informed the duty manager, she was unable to produce a signed bill but refused to reverse the charge and insisted that my card was not charged. When the charge appeared on my bank statement, I emailed her but she ignored me completely!

Hi there, Thank you for sharing this information with us. When you have a moment, could you please email us directly at ha0x0-sl2@accor.com so we can look into this as promptly as possible? Kind regards, Atlanta Bell Digital Marketing Manager Novotel Brisbane South Bank

Customer review rating 5.0/5

Amy W. Business - Confirmed reviews ALL

Breakfast was first class, accomodation excellent. Highly recommend.

Dear Amy, Thank you for your wonderful review. We're delighted you enjoyed your stay, especially the breakfast and accommodation. Your recommendation means a great deal, and we look forward to welcoming you again. Sincerely, Novotel Brisbane South Bank

Customer review rating 3.0/5

Shafiullah B. Business - Confirmed reviews ALL

Not good not bad

Dear Shafiullah, Thank you for your feedback. We’re sorry to hear your experience was just average, as we always aim to provide a memorable and enjoyable stay. Your comments help us identify areas for improvement, and we hope to better meet your expectations next time. Sincerely, Novotel Brisbane South Bank

Customer review rating 3.5/5

Lachlann C. Families - Confirmed reviews ALL

A walking distance to Streets Beach and the joys of South Bank. A stylish and pleasant hotel with well appointed rooms. Had some very disappointing room service (food) and some poor communication from some hotel staff.

Dear Lachlann, Thank you for your feedback. We're pleased you enjoyed our location and found the hotel clean, stylish, and comfortable. However, we're sorry to hear that aspects of your room service experience and communication with some of our team did not meet expectations. Your comments have been shared with the relevant teams to help us improve. We appreciate your review and hope to have the opportunity to provide a smoother experience in the future. Sincerely, Novotel Brisbane South Bank

Customer review rating 4.0/5

Sharon N. Friends - Confirmed reviews ALL

Missing little things that used to be included- no longer using the Nespresso machines (only instant coffee) and the Dyson hair dryers were also removed and supplied cheap small replacements. Just less special. Still have not received my email re hotel charges for me to review

Dear Sharon, Thank you for your feedback. We're sorry to hear your recent stay didn’t meet expectations and that it felt less special compared to previous visits. For future stays, please note that our Premier Rooms include both Dyson hair dryers and Nespresso machines. Regarding your billing summary, we will reach out to you directly with your hotel charges to review. We appreciate your comments and hope to welcome you back again. Sincerely, Novotel Brisbane South Bank

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Other web-users rate our hotel

  • 1,719 reviews 8.9/10 Location
  • 2,617 reviews 8/10 Room
  • 2,501 reviews 8.4/10 Service
  • 66 reviews 3.5/10 WiFi
  • 1,077 reviews 7.5/10 Comfort
  • 1,028 reviews 7.6/10 Cleanliness
  • 806 reviews 7.3/10 Food
  • 731 reviews 7.6/10 Breakfast

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