Novotel Brisbane South Bank Hotel 4.5 stars

The trip was lovely. I enjoyed my stay. I had to sleep on one side of the shed though as the fabric on the other side had a very strong smell of vomit. Staff were all lovely, we would definitely stay here again.

We asked for the safe to be sorted on the Friday of our new room after being there for 2 nights already in another room.it was fixed the morning we were preparing to leave on the Monday.that was very dissatisfying.

We booked through Luxury Escapes but it was certainly not luxury. The wine was forgotten, the Nespresso coffee machine was actually kambrook, and cups didnt even fit in machine. The check in was atrocious. Neglected to tell us about needing to book in breakfast. We travel frequently, never experienced such service. When we walked in and out, front desk did not even lift their heads, let alone smile or greet, which is a must for any decent place. And that HORRID large teddy bear in reception. Are you trying to give feeling of resort? This is not a resort, it is in a city, has a tiny pool. The bear, and cars in front reception give a feel of cheap and nasty. And room service, we were woken at 8 am knocking. What the!!! I didnt even know who they were because they dress so casually, everyone is casual. Again, not a resort look, just a cheap look. This place is new, but needs someone with class to come in and fix it already. They also forgot to put our daughters bed in. Making of beds were average etc. The list goes on....

My husband and I celebrated or anniversary. The hotel staff were friendly and fulfilled our request for an upgrade. And they also gave us a bottle of wine.

Bought a coupon package of 2 nights plus breakfast, parking and wi-fi. Novatel delivered well on all elements notwithstanding COVID restrictions. Staff were all very helpful and considerate.

The central location to shops, restaurants and The University of Queensland made this an ideal family staycation

Found staff behind counter friendly just had problems with cleaners adjusting air con every day making room freezing

The location is very good. The room was a great size. Our only issue was with room cleaning and how long the wait was to get the cleaning done. Covid regulations may have had something to do with this. On a very positive side. We accidentally left a jacket behind. It was returned to us via the post.

Great central location ideal for tourists, casual 10-15 minute walk to beautifully maintained South Bank beach, with lifeguards, and lots of restaurants. Novotel staff are very friendly and helpful and eager to do a little bit extra anytime.

We were delighted with our 4-night stay. The room was excellent. Service was impeccable and the location was perfect as it was close to the city but not in the city and within walking distance to restaurants, Southbank and the river-cat ferry service.

We stayed for 2 nights to visit QPAC, the museum And south bank which were minutes walk away. Our usual hotel, with river views, was turned into a quarantine hotel. The staff were helpful and friendly. The room was fine with comfy beds and pillows and modern bathroom. The hotel parking was convenient. There were food crumbs left under the round seat. The Supplied hairdryer was completely broken and rattling and I put it in the bin: the cleaners put the same hairdryer back in its bag in the cupboard. Our child liked swimming in the pool, and had a turn of the self drive battery operated cars, but it ran out of battery after minutes of use, a big effort to get the car to the first floor. We had room service and the food was good.

Friendly staff. Clean rooms. Great location

This is our go to accommodation everytime we visit family and friends in Brisbane. We love the location, the staff and overall quality of the rooms.

Perfect location, close walk to everything, got to enjoy everything the hotel has to offer while only staying here 1 night. Loved the double shower and huge bathtub in the executive suite. Will be back!!

We had booked into accommodation in Brisbane city, when we arrived it was terrible and we couldn't stay there. My mum suggested calling the Novotel at Southbank as she had stayed there before with work. I called and spoke to Sasha, she was very understanding of our situation and was able to book us with a joining room to accommodate our family (3 kids so we didn't want to be separated). We had a great stay, staff were very friendly, cool little cars for the kids to drive around, pool was perfect and so close to restaurants at Southbank.