Novotel Brisbane South Bank Hotel 4.5 stars

Customer review rating 4.5/5 7,644 reviews

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Novotel Brisbane South Bank
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+ 10 Services

Hotel extras

  • Featuring a 20m heated swimming pool, gym and yoga terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is Top rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $32 per car per 24 hours, subject to availability upon arrival

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter Paying
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 south brisbane
australia

Tel: +610061732954100

Fax: (+61)0061732954145

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRISBANE AIRPORT At 18km / 11.18 miles

  • By boat

    BRISBANE RIVER CAT At 0.6km / 0.37 miles

  • By train

    SOUTH BRISBANE At 0.6km / 0.37 miles

GPS :-27.47748, 153.01734

Our accommodation(s)

Each Standard Room offers flexibility, comfort, and connectivity. A choice of bedding to suit your needs with either a King or two Double Beds and views including urban vistas, Musgrave Park or the city skyline. Connected rooms are available on request. Each Superior Room features expansive views of Musgrave Park or the Brisbane city skyline with floor to ceiling windows. A choice of bedding to suit your needs with either a King bed or two Double beds. Connected rooms are available on request.

Our restaurants and bars

SPICE CENTRAL KITCHEN & BAR

Type of cuisine: International

Currently, numbers of diners in the restaurant are restricted in line with government guidelines regarding COVID19. Reservations are essential.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

SPICE CENTRAL BAR

Bar drinks menu is limited and hours have been impacted by COVID19 restrictions. Available for pre dinner drinks from 5pm weekends, and 5:30pm weekdays. Closes at 9pm. Thanks for your understanding and support.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 145

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Brisbane South Bank

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,644 reviews

tripadvisor

TripAdvisor Rating 4.5/5

490 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Location

Customer review rating 4.5/5

Rick Couples - 20/07/2021 Confirmed reviews ALL

From the moment we checked in until we left we had a lovely time at Novatel Brisbane South Bank. All the staff were incredibly friendly and helpful. Well appointed rooms and a lovely breakfast.

Dear Rick, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Great Stay at Southbank Novotel

Customer review rating 5.0/5

Vicki R. Friends - 20/07/2021 Confirmed reviews ALL

New hotel in southbank close to musgrave park, great rooms full on light, great in winter. Rooms have everything you need. Reception was very helpful and friendly. Would recommended.

Dear Vicki, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Another Enjoyable Stay at Novotel Southbank Brisbane

Customer review rating 5.0/5

Danny M. Couples - 20/07/2021 Confirmed reviews ALL

Great location for us. Enjoy walking along the river nearby - and easy access to Southbank. Fantastic meals at the restaurant - complement all staff at the hotel for their excellent service and friendliness.

Dear Danny, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Great location

Customer review rating 5.0/5

Jacqueline Couples - 19/07/2021 Confirmed reviews ALL

Friendly professional staff

Dear Jacqueline, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Great stay

Customer review rating 5.0/5

Dan Solo - 19/07/2021 Confirmed reviews ALL

Novotel is always great when it comes to customer service and room cleanliness.

Dear Gerard, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Great Position

Customer review rating 4.0/5

Sue Couples - 19/07/2021 Confirmed reviews ALL

Was very well situated to walk around West End. The room was nice and comfortable

Dear Susan, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Very nice room, excellent position

Customer review rating 5.0/5

Elizabeth M. Solo - 19/07/2021 Confirmed reviews ALL

Check in was quick, efficient and friendly. Lovely staff. The room was very nice; spacious with lots of natural light. I loved that there was a walk in shower, not over a bath. I was happy that I was travelling alone, as I would have been uncomfortable with the glass shower and toilet doors if I had a partner. I like some privacy. Overall a great stay and I didn’t want to leave.

Dear Elizabeth M., We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Perry Guest Relations Manager

Well located

Customer review rating 5.0/5

Nella L. Couples - 18/07/2021 Confirmed reviews ALL

Novotel is well located to the attractions at Southbank. Rooms are clean and the breakfast is good. Staff are friendly and ver helpful. The free parking is great.

Dear Greg, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Very modern decor.

Customer review rating 5.0/5

Gary M. Families - 16/07/2021 Confirmed reviews ALL

We arrived at 1:30am and we were warmly greeted by the night receptionist who was extremely helpful. We were very impressed. We appreciate you having such great staff.

Dear Gary, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Great Service & very comfortable

Customer review rating 5.0/5

Kerriann Business - 16/07/2021 Confirmed reviews ALL

My steak was cooked to perfection, very pleasant staff and my room was very comfortable

Dear Gary, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Great Staff

Customer review rating 3.5/5

Robyn Couples - 14/07/2021 Confirmed reviews ALL

Had a 2 night stay. The staff at check in were very friendly and efficient and quick to help when the TV remote died. The room was nice and bed was comfortable however the shower water pressure was really bad. To get any sort of warm water there was just no pressure. We even forgave the second morning shower to have one when we got home. We were also only provided with 2 teabags which was a bit measly and a nuisance to have to ask for more. In the morning the maid came around, but didn't offer to do anything in the room, or to come back once we were gone. She only asked if we wanted fresh towels. Probably her way of getting out of servicing a room. Overall the stay was nice because of the staff. It was my birthday and they provided balloons, a card and a dessert in our room once they found out it was my birthday. That was a nice surprise and really appreciated.

Dear Robyn, Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Perry Guest Relations Manager

Always a pleasure to arrive and see staff …. It’s like seeing old friends now.

Customer review rating 5.0/5

Narelle N. Business - 14/07/2021 Confirmed reviews ALL

We always look forward to coming to South Bank as we feel so comfortable and so relaxed as we don’t go away much however this was for business

Dear Narelle, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Happy staff

Customer review rating 4.5/5

J Families - 14/07/2021 Confirmed reviews ALL

All of the staff were pleasant and helpful with smiles all round. This made a bigger difference than you may think. The whole stay had a great atmosphere.

Dear Jeremy, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

The concierge was the only redeeming factor of this hotel!

Customer review rating 3.0/5

M P. Families - 14/07/2021 Confirmed reviews ALL

The hotel was some what centrally located however parking was a block away even though it stated parking included we didn't expect with a baby to have to walk a block so that was inconvenient. The staff at breakfast on both days we were there were all terrible! They seemed like they were overwhelmed, untrained and were frankly in capable of taking basic orders. We had to wait quite some for breakfast it was like a bunch of headless chooks. The room was fine - the view was pleasant however it is noisy being on a busy road. The concierge was excellent and went out of his way to be amazing.

Dear Monica, Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Perry Guest Relations Manager
Customer review rating 4.5/5

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

A brief but pleasant stay

Dear Lyndon, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Lovely stay, great breakfast :)

Customer review rating 4.5/5

Anonymous Families - 13/07/2021 Confirmed reviews ALL

Our room was lovely and clean. The breakfast was delicious, perhaps too much food if anything! Our 3yo loved the balloon animals at brekkie, that was a nice touch thanks.

Dear Stavey, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Amazing Services from Staff

Customer review rating 5.0/5

Richard L. Families - 13/07/2021 Confirmed reviews ALL

We had the best services from the restaurant for dinner and breakfast.

Dear Richard, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager
Customer review rating 4.5/5

Rebecca Families - 13/07/2021 Confirmed reviews ALL

The staff were friendly and engaging, and the attention to detail was more than appreciated

Dear Rebecca, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager
Customer review rating 4.5/5

Anonymous Families - 13/07/2021 Confirmed reviews ALL

always enjoyable

Dear Rebecca, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

Weekend getaways

Customer review rating 5.0/5

Mike Couples - 13/07/2021 Confirmed reviews ALL

We had 2’nights for our son’s birthday. The location is great for enjoying Southbank and only a short walk to queen street. A fabulous breakfast was included in the price

Dear Mike, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Perry Guest Relations Manager

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