Novotel Brisbane South Bank Hotel 4.5 stars

My wife and I were up for a night getaway. It was a pleasant stay with good service, a nice room and a tasty breakfast. Thank you Accor :)

Even though it was for one night the stay was very warm n welcoming. The free breakfast was really great my children really enjoyed it. Thank you for having us no doubt I will be coming back soon and also recommend your hotel too others⭐⭐⭐⭐⭐

WE took the holiday package and were delighted with the value. Our short stay was great. Staff were friendly and efficient. We really enjoyed having the later checkout and the picnic hamper was delicious. We will stay again. Thankyou.

We travelled down from the Sunshine Coast for a bit of quality time after isolation. We had an accident on the way down that left us a bit shaken. Jennifer was on reception when we arrived. We could not have asked for a more considerate, professional and efficient reception. Jennifer was amazing from the beginning to the end of our stay. She is an absolute credit to your company. We will definitely return. Thank you.

All good!

Nice hotel in a good location. Friendly staff and nice atmosphere

Staff very helpful and happy. Great room. Would have liked to have breakfast in restaurant, only really early, or late, a shame. Room service was excellent, even went and got us an extra coffee.

It was just ok . Breakfast was disappointing as we waiting a while for menus as the host forgot about us . Rooms service menu is very bad no kids menu . The room was clean but over all service was belong average

Awesome service

Felt very eerie. Lights were out in public areas. Staff at restaurant and front counter were hard to find. Had to re organise a pre requested room option which was frustrating.

No complaints, good service, Maeve checked us in , she was very nice

Upon checking in I mentioned to the person at reception that it was our wedding night and when I booked the room as was told that as a valued Accor members we would be looked after, but no, she was not particularly interested, we thought maybe there will be a surprise in the room but no, when we went outI mentioned to the reception person that a bottle of Champagne would have been a nice gesture, she reluctantly offered a bottle of sparkling as she called it, we declined, too little too late. When we returned we were advised that we were given the wrong room, that a corner room was awaiting, we found there a bottle of Champagne and chocolate strawberries Nice gesture but it felt like an after thought.

clean and prompt service

We have very regular weekends away in Brisbane when we travel down from the Sunshine Coast and usually stay in the CBD but decided to try something on Southbank this time *Phoned on 11th June 2020 to book,arrived at reception to no booking *Male Reception staff who checked us in was lovely *Room had a nice view *Went to get a drink ,bar fridge empty,no tea and coffee facility *Headed out to get drinks and asked reception about the breakfast included in price was told to pick from list for room service *Breakfast arrived on time in a brown bag in two white small foam boxes *There was no coffee,so staff left and came back *There was no cutlery so staff left and came back *There was no juices or spoon for the wellness meal (yoghurt and chai pudding) decided to eat what we could eat it was cold and had been obviously been sitting around prior to delivery for an extended period So we left a hand written note of our experience in the room with our email details and checked out at 11am to seek brunch and not use the late check out

Was perfect from Check In/Out to parking to dinner to breakfast to the room. Best shower I have ever had.