Sofitel Agadir Royal Bay Resort

Customer review rating (ALL Rating) 4.3/5 184 reviews

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Sofitel Agadir Royal Bay Resort - Image 1
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Sofitel Agadir Royal Bay Resort - Image 3
Sofitel Agadir Royal Bay Resort - Image 4
BP 226 Cité Founty, P4 Baie Des Palmiers, Bensergao Commune, 80007 AGADIR, Morocco

Description

Hotel extras

  • Seafront resort

  • Spacious suites with large balconies with a view

  • Villas with a private pool and ocean view

  • Luxurious and modern Sofitel Spa Marocaine

  • 4 restaurants and 3 bars for an exceptional dining experience

Our accommodation(s)

Hotel location

Sofitel Agadir Royal Bay Resort

BP 226 Cité Founty, P4 Baie Des Palmiers, Bensergao Commune
80007 AGADIR
Morocco

GPS:30.3931344, -9.596515

Telephone
Fax +212 5282-53400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  184 reviews

Awful

Customer review rating 0.5/5

Sarunjit R. Couples - Confirmed reviews ALL

We landed late put into a very old room where the bed moved and very old bathroom. We had to move rooms and our room service got cold. Next night our bed broke. 2 lovely guys came and repaired it. The final night my bed again broke and just slept on my partner's side cramped all night. The room 1100 was next to a staff door that was constantly banging from 8am in the morning! I did complain on check out and all I got was the room service from the first night taken off bill... ABSOLUTE JOKE! We came for my birthday to rest and relax this was no way relaxing and was just exhausting!

Dear Mrs R., Thank you for taking the time to share your experience with us, and we sincerely apologize that your stay did not meet your expectations. Following your complaint, we immediately sent our technicians to address the issues with the bed and bathroom. We also moved you to an upgraded room with a pool view to ensure better comfort. Regarding the room service, we made sure not to charge you for the service from the first night, especially due to your room change. We also apologize for the slight delay in the delivery of your order, which was caused by this room relocation. We fully understand the inconvenience this may have caused and appreciate your understanding. We hope that, despite these issues, you will be able to keep some positive memories of your stay, and we look forward to welcoming you back under better circumstances. Best regards, Mrs. JABAL Dounia Guest Relations Manager Sofitel Agadir Royal Bay Resort

Front desk staff rude and unhelpful other staff very good

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Mixed accommodation a bit run down, air conditioning didn’t work, pool loungers broken it feels as if the facilities need some money spent on them. Staff at the pool, breakfast and cleaning were excellent they are your main asset.

Dear Mr W., Thank you very much for your feedback. We are delighted that you enjoyed the welcome and service from our staff, who are indeed one of our greatest assets. Regarding the air conditioning, we would like to inform you that our establishment is currently operating with a centralized heating system for the season. Therefore, air conditioning is not available at this time. We understand that this may have impacted your comfort, and we sincerely apologize for that. We have taken note of your comments regarding the facilities, and we will pass them along to improve the experience for our future guests. We hope to have the opportunity to welcome you again under better conditions. Best regards, Mrs JABAL Dounia Guest Relation Manager Sofitel Agadir Royal Bay Resport

Good hotel and wonderful breakfast

Customer review rating 4.0/5

David M. Couples - Confirmed reviews ALL

Really enjoyed our stay. The breakfast was wonderful and the room was good. The staff were very pleasant and attentive. The only downside was the cost of food within the hotel. We decided after the first day to go outside for coffee and evenings meals as the cost in the hotel was far too expensive compared to other places

Dear Mr M., Thank you very much for your feedback! We’re delighted to hear that you enjoyed your stay, the breakfast, and the quality of our staff. We understand your comment regarding the food prices, and we would like to highlight that our rates reflect the quality of the services and products we offer in a luxury establishment. We hope to welcome you again and provide you with another pleasant experience. Best regards, Mrs JABAL Dounia Guest Relation Manager Sofitel Agadir Royal Bay Resort

Nice Lobby and grounds

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The hotel was recently renovated, and indeed the lobby and area around the pool are beautiful. Unfortunately I can't say the same about the rooms, as those are outdated and have to be re-done to be up to Sofitel standards.

Nice hotel spoilt by incompetent F&B management

Customer review rating 3.5/5

Oliver D. Couples - Confirmed reviews ALL

The hotel itself is perfectly fine, and comparable with other five star resort hotels in tourist destinations around the world. My only cavils were with catering. Every one of the staff I met were friendly and charming. Sadly, however, the hotel F&B management appears to be incompetent (they’re certainly not visible). Whilst there are wonderful pastries for breakfast, there’s hardly any fresh fruit, and what there is (excluding oranges) isn’t ripe. Surprising, since there’s a souk brimming over with local fruit. Coffee service is a joke – whilst other chains have installed self-service quality coffee machines, this one relies on waiter service. You ask a waiter for a coffee, they have to walk a distance to the kitchen where (allegedly) there is only one barista for the whole restaurant, wait for a coffee to be made, then bring it back to the table – usually only half a cup, and almost always cold on arrival. When it’s busy, this can take twenty minutes, by which time I’ve had to order more from other waiters. The delays are worse for the outside pool restaurant and bar, where a beer took 31 minutes to arrive and a pizza a further 47. Not because of any staff shortage.

Dear Mr OLIVIER, Thank you for sharing your feedback. It's great to hear the hotel itself meets expectations, but it’s clear that the F&B service could be improved. Long waits for coffee and food, along with the lack of fresh fruit, are certainly areas that need attention. I can see how the location being farther from the city center could also affect convenience for those who enjoy exploring on foot. Hopefully, the hotel takes these comments into consideration for future improvements. Best Regards, Mrs JABAL Dounia Guest Relation Manager

Other web-users rate our hotel

  • 126 reviews 9/10 Location
  • 298 reviews 6.5/10 Room
  • 515 reviews 9/10 Service
  • 6 reviews 5.6/10 WiFi
  • 194 reviews 8.8/10 Vibe
  • 181 reviews 7.7/10 Food
  • 160 reviews 7.2/10 Pool
  • 133 reviews 9.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.