Sofitel Agadir Royal Bay Resort 5 stars

This was a lovely hotel with exceptional staff. The food was exquisite. The front desk staff was very kind. However, we encountered two issues during our stay, one of which would have been much easier to navigate if there was better communication between the front desk and the housekeeping staff. The first issue was a leak that existed above the bathroom in our hotel room. From the first day that we occupied the room, after a couple hours, there was a stream of water that went from the toilet to past the sink. We reported this to the front desk and we could tell that they sent housekeeping to clean up the water, but the leak persisted. We went to the front desk to report there was still an increasingly large area of water on our bathroom floor and they said they could move us, but we would not be able to get the same room. We offered to stay in the room as long as the hotel insured that we would two extra towels left by housekeeping so we could keep the leak isolated and we wouldn't slip during the night. They agreed, but we never got the extra towels without having to ask for them once or twice each day. I even brought a video of the water running down the bathroom wall from upstairs one day to show to the front desk. There was mold on the ceiling. They looked at it and nodded. And yet, the leak kept leaking and we had to keep begging for towels. The day we checked out, the leak seemed a little slower, but it persisted. The second issue we had was I fell on the patio coming up from the ocean one night. There are so many different levels of concrete back there, and the lighting at after dark is not good. That was almost two weeks ago and my knee is still hurting. A little extra light for walkways would have prevented my fall.

We left the next morning due to very bad experience with the hotel. We very told that we were getting a refound for the last night, but have still not recieved a confirmation. The Sofitel Agadir Royal Bay was a big disappointment.

I am absolutely happy with my stay at Sofitel. This was our 15th wedding anniversary trip and the hotel made our stay memorable. The hotel went out their way to give us one of their best rooms at no extra cost and also decorated our bed with roses and petals which was such a lovely touch. The location was also very good, it was not far from all local amenities. I would definitely recommend this hotel to everyone, you will definitely not regret it.

Good service, farindly halpfull staff.

From customer service to my upgraded room and excellent breakfast, I could not ask for more.