Mercure Chur City West 4 stars

I phoned the receptions twice, because I had a problem with the coffee machine and I needed a printout. Both times the young woman with black air was so friendly, came to my room and shout me how make a coffee and also made the printout. I noticed that this person was exeptional friendly. She really seams to like her job

Great accommodation, services, very high level experience

The venue’s manager, Mr. Sandro Münger, after leaving my card’s details for a fast checkout, stole me 162.35 CHF: - 100 CHF as a penalty for allegedly smoking in the room - 2.35 CHF for the Chur city card (who asked it? Not me) not even mentioned during check-in - 60 CHF (that were initially blocked on my card upon registration and not returned) which weren’t even mentioned in the checkout invoice When questioned about the “smoking” accusation he provided a blurry picture, allegedly taken in my room, of stains on a wall next to a window, which in his opinion were the ashes I left. So in his bizarre imagination we leave in a world without gravity where ashes from a burning cigarette instead of falling to the ground turn to the side and stick (!) to the wall. Or probably he thinks I took myself the hassle to peg my ashes onto your wall with some glue. Apparently the venue he manages is so troubled he has to invent this kind of excuses to steal money from people who left their credit card data for the fast checkout procedure.

The front desk staff was professional and kind. Check in easy and speedy Our room was big and clean. The bed was very comfortable. Bathroom had everything we needed (soaps, shampoo, conditioner, body lotion), it was spacious and the water pressure was perfect. I did not report that one of the nightstand lights wasn't working so I dont know how they would have responded there was one capsule of Nespresso coffee per person and creamer in the fridge, also one bottle of water per person no laundry bag no tea kettle cleaning crew very loud in the morning, and also they dragged all the furniture in the room above us all in all a very good stay we did not have breakfast at the hotel

Really nice hotel, friendly staff with amazing views of the mountains from our room. Hotel is a little bit out of the main area of the town but a bus stops right at the door and 10 Chf for a taxi. We also got some nice treats hanging on our door as we opted not to have our room cleaned on one of the nights we stayed. This is something the hotel seems to be offering if you make this choice.