Mercure Chur City West

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Mercure Chur City West 4 stars

Customer review rating (ALL Rating) 4.5/5 227 reviews

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Hotel extras

  • Perfectly accessible by road trip or public transport

  • Chur city center is only five minutes away

  • The largest shopping center in the region is right next to the hotel

  • Shopping and relaxing in the City West, Chur!

  • Breathtaking mountain panorama

Hotel location

Mercure Chur City West

Comercialstrasse 32
7000 CHUR

  • By plane

    ZÜRICH At 133km / 82 miles - Shuttle paying

  • By car

    CHUR SÜD At 0km / 0 miles

  • By train

    CHUR At 3km / 1 miles

GPS:46.846999, 9.508297

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Get pampered in our restaurant. Inexpensive business lunch, a fine dinner or a drink after work at the bar or on the terrace - be inspired:

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Chur City West

100% genuine reviews from our guests

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ALL Rating  4.5/5  227 reviews

TripAdvisor Rating  4.0/5  128 reviews

Helpful staff. Clean room

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great staff and checkin

Okay stay

Customer review rating 3.0/5

Harry Solo - Confirmed reviews ALL

The staff were very friendly and helpful, but the hotel was fully booked. My room had a very bad smell upon arrival and the hotel staff were not able to change rooms due to being at capacity. Other small issues included the safe battery was flat and the tv remote batter my was flat. Breakfast was very basic. Even though my stay had some problems, the people were very nice and I rate the stay a 6 overall.

Very nice with a big view

Customer review rating 4.5/5

Peter Solo - Confirmed reviews ALL

From beginning to the end very friendly and comfortably. Nothing to complain beside a amoke touch in the room.


Customer review rating 3.5/5

Boon Business - Confirmed reviews ALL

Room was clean, decent space, curtain at shower and toilet thin, visible frm the outside especially at night when the light is on. No amenities. No room service is disappointing. Frontdesk staff and cafe staff were very helpful though.

Modern Business Hotel in Chur

Customer review rating 4.0/5

Guido Friends - Confirmed reviews ALL

Very warm welcome. As ALL Gold member got upgrade to nice room on 9th floor and a fruit platter. Everything very clean, furniture was rather simple, but very modern bathroom. The restaurant was closed in the evening, so we had to get into town. Therefore I especially liked the ticket for public transport, because the hotel is a bit outside the city. Breakfast was simple, no warm food except eggs. The service was always very friendly.

Nothing special

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The location isn't that great. The interior is modern but not intuitive and has a standard design.

nice room, very clean, gorgious view

Customer review rating 4.0/5

D. Business - Confirmed reviews ALL

a short(one night ) stay but a perfect relax one a nice and clean room , a very pleasant bath room ( large bay window with view on mountains a nice meal with a attentive staff

Customer review rating 4.5/5

Davide Solo - Confirmed reviews ALL

Top Staff

hm ... Thursday-Friday - nice, but then got worst ....

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I have got great impression during my check in ( Mr.Alexander). As a silver member I have got a voucher for 2 drinks that I may use during my stay, when I decided to use my voucher ( Saturday evening before my departure) I was very badly surprise that Restaurant was closed. Well I guest that if your hotel have every Saturday and Sunday evening hotel restaurant closed this information should be shared during the check in, so guest can be prepared in case that they wish to eat in hotel. So I couldn't use the voucher unfortunately, when I was sharing this information during my check out at the reception desk (receptionist - glasses and ginger hair) even didn't apologies that this information was not shared with me that is better to use my voucher at the day of arrival (week day) or try to find the way how to make me happy (offering me drink during the check out - something to take away etc) , the comment you should come with this voucher to reception desk when restaurant was closed ... sounds to me like a joke ... How should I expect to get a drink in the reception desk? What a answer ... so my feeling was even worst after leaving your hotel.

Well located, roomy, nice view

Customer review rating 3.5/5

Nicolas Families - Confirmed reviews ALL

Friendly staff, nice breakfast, nice room - all good except the 3rd bed quality

Lovely room and view

Customer review rating 4.5/5

Steve O. Couples - Confirmed reviews ALL

The rooms in the hotel are great especially if you are on the higher floors with a view over the valley and mountains. The hotel is a short distance out of the main town but there is a regular bus service that stops outside. The only watch point is that the restaurant is closed on Sunday and local places to eat are limited to the burger and fried chicken chains. Otherwise a great room and a nice hotel

Pleasant overnight stay!

Customer review rating 4.0/5

Patrick Families - Confirmed reviews ALL

We chose this hotel as an overnight station on our way to a day out in Lenzerheide. You get a spacey, modern room with great amenities (fridge, coffeemachine), a large underground parking and shopping right next to it.

Well located

Customer review rating 4.0/5

Edgar P. Solo - Confirmed reviews ALL

Good room, well located near highway with good access to the route to St. Moritz. Nice grill restaurant as well

good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

it was good for a night to stay

Relaxed short break

Customer review rating 5.0/5

Ade Solo - Confirmed reviews ALL

First time stopping in this hotel. Very impressed with friendly staff, impeccable cleanliness. Room was a good size with excellent wifi. Breakfast had a good range of items. Ideal short walk from Chur West railway station.

Room allocation not corresponding to the booking conditions

Customer review rating 2.0/5

Shirin D. Families - Confirmed reviews ALL

Booked the room via external provider, received confirmation prior to check-in, booking not find at the check-in, room allocated on availability basis without Mountain View and close to restaurant area, difference compensated via vouchers for drinks (not via credit card)

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