Mercure Debrecen 4 stars

Customer review rating (ALL Rating) 4.6/5 956 reviews

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Bajcsy Zsilinszky utca 11, 4025 DEBRECEN, Hungary

Description

Hotel extras

  • Central Debrecen location

  • Restaurant and wine bar with outdoor seating

  • 5 flexible meeting rooms

  • Gym and finnish sauna

  • Secure parking

Our accommodation(s)

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Hotel location

Mercure Debrecen

Bajcsy Zsilinszky utca 11
4025 DEBRECEN
Hungary

GPS:47.52982863321913, 21.62249803921221

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Who doesn't love wine? And who doesn't love food? Experience Mercure Debrecen's Winestone offerings, where we pair up the best dedicated Hungarian Winestone wines, and wines from around the world, with the best local cuisine to serve you a night to rememb

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  956 reviews

Great location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good location to the city center and nice food options on-site.

Dear Thomas, We very much appreciate your comments regarding your stay at the Mercure Debrecen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gábor

nice stay, modern hotel

Customer review rating 4.5/5

Michael Business - Confirmed reviews ALL

nice, modern hotel in the city center. The rooms are clean and and very modern. The air conditioning works very well (no noise on lower levels) which is good for the night.

Dear Michael We very much appreciate your comments regarding your stay at the Mercure Debrecen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gábor

Nice hotel, terrible reception staff

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

I had made a reservation via phone call, I've requested a room with an extra bed as I've clearly indicated that the reservation was made for a family of 3 (three) members (2 adult + 1 child). Question was asked whether we need a breakfast, I was told especially that breakfast is free-of-charge in case of our child (under the age of 12 it is FOC). So, it was obvious that we will arrive as a family. First, when we arrived to the hotel, we have been told that the child is not included into the reservation, so we have to wait to the maid service to organize the extra bed in the room. [Please note that the maid service was super-OK, the lady was really fast and super-cool, it was clearly not her fault to have this extra request just after our check-in.] And this is, where the strange behavior started from the receptionist: first, we had to pre-pay all charges of our 1 night stay, meaning the hotel room and the fee of parking. We are traveling very frequently throughout Europe, we have never ever experienced such a strange request to pay the bill prior of ending our stay. The other strange behavior was that we have not received a bill upon the payment of the full amount of the fees, stating that the invoice will come just tomorrow, when we are checking-out from our room. I was told that this is "usual practice" to pay beforehand. Being honest, this is something very unusual and unprofessional understanding of customer service. On the other hand, the hotel-room was clean, beds are bit uncomfy for me (mattress was too soft for me, but this is not a deal-breaker).

Kedves Janos, Köszönjük, hogy idot szánt a kérdoív kitöltésére és megosztotta velünk a Mercure Debrecen szállodával kapcsolatos véleményét. Sajnálattal értesültem, hogy itt-tartózkodása nem az elvárásainak megfeleloen alakult, elnézését kérem a kellemetlenségekért. Megnéztem a foglalásukat és ez egy reggeli nelküli foglalás volt, a számlán nem láttam reggelis tételt, ha mégis lenne rajta kérem küldje el hogy megtudjam nézni, és tovább foglalkozzak ezzel az üggyel. 12 év alatti gyereknek ingyen van a reggeli amennyiben a szülő is reggelizik. Nem tudom hogy más szállodában hogy működik, de amit én ismerek ott is előre kell fizetni, ennek több oka van, ezek az okok mind vendég és mind a szálloda részére előnyösek. Nagyon köszönöm, hogy megosztotta velünk észrevételeit és bízom benne, hogy kapunk még lehetoséget Öntol a jövoben, hogy szolgáltatásaink magas színvonaláról meggyozhessük. Tisztelettel, Gábor

Nice hotel with a good location

Customer review rating 3.0/5

Kostyantyn Couples - Confirmed reviews ALL

A 4-star hotel, but the little things were disappointing. For example, in a room booked for 2 people, there was only one coffee sachet and one bottle of water. Additionally, the welcome message on the TV had someone else's name, not mine. Such details spoil the overall impression

Dear Kostyantyn, Thank you for taking the time to tell us about your experience at the Mercure Debrecen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Gábor

Beautiful hotel center of Debrecen

Customer review rating 4.5/5

Stefana A. Families - Confirmed reviews ALL

Location is central, beautifully decorated and the rooms are very spacious and clean.

Dear Stefana A., Thank you for taking the time to tell us about your experience at the Mercure Debrecen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gábor

Other web-users rate our hotel

  • 244 reviews 9.2/10 Location
  • 349 reviews 8/10 Room
  • 317 reviews 8.6/10 Service
  • 12 reviews 6.4/10 WiFi
  • 228 reviews 9.3/10 Breakfast
  • 223 reviews 9.9/10 Vibe
  • 175 reviews 8.2/10 Comfort
  • 169 reviews 7.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.