Dear Doris, Thank you for taking the time to share your feedback regarding your recent family stay at TRIBE Medellín. We sincerely apologize for the inconveniences you experienced with the air conditioning and the bathroom plumbing. Please rest assured that our maintenance team has addressed these issues to ensure they do not happen again. We also appreciate your comments regarding our in-room digital communication system. While our concept relies on QR codes and WhatsApp for a streamlined experience, we understand that having a traditional phone can feel more convenient, and we take your perspective into valuable consideration as we work on optimizing guest comfort. We hope to have the opportunity to welcome you back in the future and provide you with a seamless stay. Atentamente, Juliana Valdés Front Desk Manager

Dear Matthieu, Thank you very much for sharing your wonderful feedback and for choosing TRIBE Medellín for your stay. As an ALL Platinum member, your continued loyalty means a great deal to us. We are delighted to hear that you enjoyed our location in El Poblado, the smart design of our rooms, and especially the warm hospitality of our team. Knowing that you had such a great experience and would happily recommend us is the best reward for all of us. It was a true pleasure hosting you, and we look forward to welcoming you back on your next trip to Medellín. Warm regards, Juliana Valdés Front Desk Manager

Dear Peter, Thank you very much for your lovely review and for highlighting our team, especially Mr. Hector. We are thrilled to hear that you thoroughly enjoyed your stay with us. We take note of your suggestion regarding a swimming pool for future improvements. It will be a pleasure to welcome you back to TRIBE Medellín on your next trip! Best regards, Juliana Valdés Front Desk Manager

Dear Brent, Thank you so much for your amazing review and the perfect 100/100 score! We love hearing that you felt so comfortable with us that you’d like to become a permanent resident. Knowing that our entire team made your business trip so special means the world to us. It will be an absolute pleasure to welcome you back "home" at TRIBE Medellín whenever you return. Best regards, Juliana Valdés Front Desk Manager.

Dear Cristina, Thank you so much for your wonderful review and the perfect 100/100 rating! We are delighted to hear that you enjoyed our convenient location and that our team made you feel so comfortable. We will gladly share your kind words with Juan, Celis, and the rest of the staff—they will be thrilled to know they made a positive difference in your stay. It was an absolute pleasure having you with us, and we look forward to welcoming you back to TRIBE Medellín! Best regards, Juliana Valdés Front Desk Manager.

Dear Remona, Thank you for sharing your feedback. We sincerely apologize that your room size, amenities, and breakfast options did not meet your expectations. Please note that we offer various room categories with different layouts and additional space that may better suit your needs for future stays. Rest assured, we have shared your specific comments with our Housekeeping, Maintenance, and Culinary teams to address these areas and improve our service. We truly appreciate your observations and wish you the very best in your future travels. Sincerely, Juliana Valdés Front Desk Manager

Dear Abigail, Thank you for being a valued ALL Accor Classic member and for sharing your feedback with us. We are delighted that you enjoyed our convenient location and received such kind and attentive service from our breakfast team. We will certainly pass along your special mention to them. Regarding the nightlife sound level, we appreciate your constructive perspective. Your observations about providing clear information during the booking process are very useful to us as we work on improving our guest communication standards. We thank you for your review and look forward to welcoming you again on your next visit to Medellín. Sincerely, Juliana Valdés Front Desk Manager.

Dear Iana, Thank you very much for your 100/100 rating and for recommending us! We are thrilled to hear that you found great value in your stay and enjoyed our location, fresh atmosphere, and breakfast. We will gladly share your special mention with Jose at reception—he will be delighted to know he helped make your stay so pleasant. We look forward to welcoming you back to TRIBE Medellín! Best regards, Juliana Valdes Front Desk Manager

Dear Nicolas, Thank you for taking the time to share your feedback. We regret that your experience did not align with the standards you expect as an ALL Diamond member. We have reviewed your comments with our management team regarding staff language skills, luggage assistance, restaurant billing, and the proper execution of ALL loyalty benefits to prevent these situations from recurring. Regarding the soundproofing, we understand how noise impacts rest and will take your comments into consideration for future improvements. We appreciate your feedback, as it allows us to address key operational details and improve our service. Best regards, Juliana Valdés Front Desk Manager

Dear Guest, Thank you very much for sharing your comments about your experience with us. Thank you for highlighting the service provided by our team, comments like yours motivate all of us to continue delivering an excellent service. Thank you for being part of the TRIBE Medellín experience. We will be delighted to welcome you back on a future visit to our city. Best Regards, Juan Ramírez Assistant reservations

Estimado huésped, Muchas gracias por compartir su opinión con nosotros. Le confirmamos que la habitación asignada correspondía a la categoría que usted había reservado. Para futuras visitas, lo invitamos a conocer y reservar alguna de nuestras otras categorías de habitaciones, las cuales cuentan con espacios más amplios que pueden adaptarse mejor a sus necesidades y preferencias. Agradecemos sus comentarios, ya que nos ayudan a seguir mejorando la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de recibirlo nuevamente en TRIBE Medellín y brindarle una estancia más satisfactoria. Cordialmente, Juan Ramírez Asistente de Reservas

Dear Douglas, We are pleased to know that your stay with us was enjoyable. Thank you for highlighting our location and the service provided by our staff. This type of comment motivates the entire team to continue providing an excellent service. Thank you for visiting us and for being part of the TRIBE Medellín experience. We will be delighted to welcome you again on a future visit to our city. Best Regards, Juan Ramírez Reservations Assistant

Dear Jose, Thank you so much for your perfect rating and for sharing such wonderful feedback! We are thrilled to hear that your stay was a memory of a lifetime for you and your family, and we will be sure to pass along your kind words to our front desk team. We look forward to welcoming you back to TRIBE Medellín in the future! Best regards, Juliana Valdés Guest Experience.

Dear Luz, Thank you for sharing your feedback and for highlighting our great location and the excellent service from our front desk and breakfast teams. We take note of your comments regarding the room space, Wi-Fi, and accessibility as we continuously work to improve our guest experience. We hope to have the pleasure of welcoming you back to TRIBE Medellín in the future! Best regards, Julaina Valdés Guest Experience.

Dear Kelvin, Thank you so much for taking the time to share your feedback following your recent stay with us at TRIBE Medellín! We are thrilled to hear that you enjoyed our prime location near Provenza, the comfort of our modern rooms, and our breakfast. It’s also fantastic to know that your experience as an ALL Gold member was so seamless from check-in to check-out. I will be sure to pass along your special shout-out to Hector at reception—he will be delighted to know he made such a positive impact on your stay! Thank you as well for your note regarding the Wi-Fi speed. We are continuously working to optimize our digital experience, and your comments help us focus on where we can improve. It was a pleasure hosting you, and we look forward to welcoming you back to Medellín very soon! Warm regards, Juliana Valdés Front Desk Manager.

Dear Jesal, Thank you for taking the time to share your feedback. We are sorry to hear that the room layout, lighting, available space, and breakfast offering did not meet your expectations. We also understand your concerns regarding the billing and payment process during your stay. Regarding the charges, there have been some recent variations in the way amounts were displayed on the platform, which may have caused confusion. However, our commitment is to always honor the conditions and rates confirmed at the time of booking. We sincerely appreciate your comments, as they help us identify opportunities for improvement and continue enhancing our guests' experience. Kind regards, Juliana Valdés Guest Experience.

Dear Henry, Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding the WiFi connection. We understand how important a reliable internet service is and regret the inconvenience caused during your stay. We appreciate your comments and have shared them with our team to help us improve. While we are glad our staff was able to assist, we apologize that the resolution was not as prompt as it should have been. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Kind regards, Juliana Valdés Guest Experience.