ibis Medellin 3 stars

There is no gym, there is not pool, the breakfast is nice, the location super good, the staff very friendly.

Clean and comfortable room, but for a $500.000 COP stay with no breakfast In my opinion is expensive.

While traveling in Colombia, it was a big difference coming from a nice hotel with standard rooms and basic amenities in Bogotá, to a hotel with tiny rooms and no amenities in the hot weather of Medellin. The rooms had no standard amenities (just soap dispenser, one towel for each person, not even hand or face towels), with very small and uncomfortable beds. The lack of special amenities like a pool or a gym was noticeable after a hot day, no room service so you had to go down to the lobby if you needed anything, with a very small after hours menu available. Overall my experience in Medellin was directly shadowed by a bad experience with the hotel, where sharing a room was almost impossible in such a small space, and the user experience felt as not a priority for the staff.

I worked in the tourism area for almost 6 years and now i became a master travel agent with AMResorts and to be honest I didn’t like my stay at this hotel. Rooms are pretty small, air conditioner didn’t work. A lady at the recepcion didnt provide any information regarding the hotel, how to use our room key if we need to take the elevator, breakfast time, NOTHING, even didn’t let me know the ways i can pay my stay: Cash COL or US, credit card, didn’t let me know what will happen if i pay using US, she didn’t aware us or ask us if we are agreed. We won’t come back.

Agradable