Novotel Medellín El Tesoro (Ex Atton) Hotel 4 stars

The Novotel in Medellin was very nice however, we ran out of toilet paper more than once because they don’t leave any extra, no towered, no washcloths and we had to call three days in a row because we had no hot water.

Hotel is a minimalistic space, modern and businesslike. Very small pool (accommodates just 10 people and you must reserve) and fitness center on the top floor and a very good restaurant which takes up the rest of the floor. Rooms are functional and the executive king is spacious, but decor needs some color or art. Bed comfortable. Oddly, had to request a hair dryer - not in the room as usual. Many Wnglish language television channels. Breakfast is ok - with CoVID, they dispense te buffet items for you, but most are a little bland. The Diez is not as nice a hotel but their buffet is amazing. The Novatel is attached to the Wl Tresor mall which makes it convenient for shopping. However, the hotel doesn’t have a designated Uber stop so pickup is difficult and drop off has you walking through the mall. Not convenient. Also, I booked E mix expensive room online (and the price jumped from $87 to $135 in just a day after I initially Looked. Not cool. Yet, these “best rooms” are located on the lowest floors (1-3) which gives you no great view of the city, which I had Requested. The team at the front desk neglected to tell me my room category could be changed for a better view. They are efficient but that would have been nice. Overall, a modern hotel in a good location, although I prefer The Provenza área. I’d stay there again because the hotel is nice, but might look at other choices too.

Good

Our experience was great, Novotel is in a very good location and I loved the fact that it is connected to the mall.

Excellent service and great management by shift Manager David who went beyond to assist in my inquiries! I am extremely grateful for his kindness and time to insure that all my needs were met.

AWESOME!!!!!

Restaurant staff was very unprofessional . No training in Hospitality. Horrible service. Food wasn’t good at all. Rooms service you have to ask for towel , champú and the basic with they suppose to do daily. I spent $3,135 pesos and I Fild the treatment wasn't good . At the end I ask to talk to manager. I explain what happing at the restaurant , they didn't want to serve my breakfast with it was included in my rent. I spend 45 minutes until I decide to go. And manager dident have the Caines to offer at least money back from that acción . It really was a chalen to be their . I hop the change some mater about hospitality .

New clean and stylish. Food in restaurant was not at the level of the rest of the hotel. Food was sub-par. Staff was friendly, polite, and willing to help in any way. People in room next to us had an annoying dog that kept barking. Started at 6am and went past 11pm. WHY DO YOU ALLOW DOGS! Had to call the front desk. Dogs have no place in a hotel where people need rest, relaxation and sleep.

Staff helpful but did not follow through on getting face cloths and drinking glasses to room. Waited 2 days. Advised house keeping was off

My bed was made daily but the best feature was the view! I was in Room 1203 and I believe I had the best view. Everyone was very polite and they complied with Covid19 virus guidelines and safety features. The hotel is conveniently located inside a huge shopping mall with really great places to shop and eat.

I am satisfied with the service overall, great staff and location. Will definitely recommend it to my relatives. thanks for all

We had an excellent experience with the staff and their COVID regulations

Good evening Had a pleasant stay. Almost everyone was very nice. My only complaint I invited a friend for dinner during my stay which I ordered a couple of meals from the restaurant. On her arrival I was requested to pay an additional 80USD for her to be let in the hotel. The gentleman at the front desk was rude and it made myself and guest very uncomfortable. I did not want to argue and paid the additional 80USD. My friend and I had a good dinner., and stayed for about 2 hours then went back to her home. Besides that issue all was well.

This is the best Hotel. The staff was very professional from checking in to needing a blow dryer. The staff at breakfast was very considerate even though I didn't know spanish. The room was more than I expected it was very nice and clean. The location was at the mall and a perfect location to go out to eat and shop. The mall was the best mall ever it had everything. You will not go wrong in staying here it's a five star hotel from top to bottom.

Everything was great! I loved the room I was given. Beautiful view!