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Novotel Medellin El Tesoro Hotel 4 stars

Customer review rating 4.5/5 547 reviews

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Novotel Medellin El Tesoro
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+ 20 Services

Hotel extras

  • It Is part of the renowned El Tesoro business park

  • Located in El Poblado, great for nightlife and local food

  • The bar is on the 21st floor of the hotel, with a breathtaking view

  • Rooftop infinite pool with spectacular views

  • Free Wi-Fi available throughout the entire property

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO INTER JOSÉ MARÍA CÓRDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Solarium
  • Babysitting on request
Business services
  • 6 Meeting room(s)
  • Self service business centre

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Our accommodation(s)

Standard Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single queen beds

  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe Room with 1 King-Size bed

  • Max. number of persons: 2
  • Area: From 43 m² / 463 sq ft
  • Business Desk

Executive room 1 king size bed

  • Max. number of persons: 2
  • Area: From 58 m² / 624 sq ft
  • Business Desk

Room Office: Room w/o bed customized as office for exclusive use during day

  • Max. number of persons: 2
  • Business Desk
Rooms

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

El Almacén restaurant offers a Latin American menu that you can accompany with excellent wines and cocktails. This restaurant is connected to the mall.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PERIFERICO

Non contractual photo

On the 21st floor of the hotel, with a breathtaking view of the city, is Bar Periférico, with an ample menu of cocktails and light dishes. A must in Medellín to enjoy the city views and mountains.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 91 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Medellin El Tesoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

547 reviews

tripadvisor

TripAdvisor Rating 4.5/5

778 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.5/5

Clay Business - 04/05/2021 Confirmed reviews ALL

Great customer service! Only issue was being asked to pay for a stained pillow case.

Dear ROBERT CLAY R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couldn't have stayed at a better hotel!!!

Customer review rating 5.0/5

William C. Families - 03/05/2021 Confirmed reviews ALL

The hotel and staff were amazing they were very understanding and accommodating. We didn't know any Spanish when we got there and they worked with us and were so patient the entire time we greatly appreciated the entirestaff. They made our stay so much better we would definitely recommend it and come back anytime!!!

Dear PATRICIA MARIE c., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Juan and Elizabeth. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Alex D. Couples - 02/05/2021 Confirmed reviews ALL

Excellent service excellent staff really felt at home. Thank you...

Dear MARISOL B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best Hotel in Medellin

Customer review rating 5.0/5

Ken Friends - 26/04/2021 Confirmed reviews ALL

I can recommend this Hotel 100%. Everything is perfect. To be honest I would rate this hotel higher than the Intercontinental Hotel. The pickup from airport works through their agency very well. A bit expensive but nice cars and a save travel. Much better than the local taxis. The hotel is attached directly to El Tesoro shopping mall. Which is the best mall in town. In a very safe and rich area. The hotel offers direct access to the mall. There are restaurants, cafes, supermarket Carulla and of course a lot of shops. Arriving at Novotel in parking level very protected place and before entering Hotel you have to wash your hands. Welcome and showing room is fast, effective and super friendly. Any advantage of being an Accor Member, in my case platinum is granted without asking for, sometimes the hotel will also grant some more advantages. The rooms are clean, the apartments in the lower floors are huge and offer a kitchenette, most rooms offer a grand view of the city. My room 1901 is a corner suite which I can recommend really a lot for those who like to accommodate in style! The maintenance and cleanliness is outstanding. The bed is supernice for a good sleep. One recommendation for a tour went totally wrong and revealed as a Tourist trap. But was solved afterwards to everyone’s satisfaction. All in all this Hotel is with 4 stars and as a Novotel underrated. They should think about making this hotel to a 5 star Hotel like Pullman or Sofitel. They are above the level of International in Medellin.

Dear Kenneth H., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.5/5

Ml Solo - 25/04/2021 Confirmed reviews ALL

It was good and very willing and friendly staff. it fell short on cleaning - and no not because of covid. Someone did come by every day but would only make the bed and replace the towels. I had to call the front desk to have the room swept after being there 5 days.

Dear MIRIAM L., Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 5.0/5

Alex Business - 20/04/2021 Confirmed reviews ALL

beautiful hotel, great breakfast, easy to walk in to mall

Dear ALEXANDER REGINALD V., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Hotel!!

Customer review rating 5.0/5

Jose Friends - 20/04/2021 Confirmed reviews ALL

The quality of service is always based upon the quality of those whom “give us” a sense of being home when we are away from our own, the staff of Novotel always made us feel at home!!!

Dear JOSE ILDEBRANDO I., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to our guys from Food and Beverage. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.5/5

Sarah Couples - 14/04/2021 Confirmed reviews ALL

Good location, excellent service, good food, pleasant people, clean room.

Dear ELIZABETH ANN N., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.5/5

Ana M. R. Couples - 11/04/2021 Confirmed reviews ALL

The room and the cleaning every 2 days was great. Thanks for listening my last review. Regarding the breakfast it was a long line and very unorganized. The breakfast room was full at 9 but the system is taking a lot of time to get the breakfast.

Dear ANA MARIA R. RUBIO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located but poor costumer services

Customer review rating 0.5/5

Yuriko T. Solo - 08/04/2021 Confirmed reviews ALL

the hotel is amazing the rooms are so clean and perfect but the costumer services is horrible, they never told me the breakfast is not included they are so rude i have to asked for everything when i arrive they never asked me for carry my luggage, they treated you like you are any person bad bad bad

Dear YURIKO t., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect location

Customer review rating 5.0/5

Bibiana D. Business - 07/04/2021 Confirmed reviews ALL

Super stay!

Estimada BIBIANA MARIA D. AGUIRRE, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Amazing located

Customer review rating 4.5/5

Esteban B. Couples - 06/04/2021 Confirmed reviews ALL

the curtains smelled horrible and all days I needed to use the air conditioner to repel the bad odor and that’s why I rated 9

Estimada DANIELA V., Le agradecemos sus comentarios y calificaciones en relación a su estancia en Novotel Medellin El Tesoro. Es siempre un placer recibir comentarios positivos y sugerencias. Lamentamos lo ocurrido con el tema de su habitacion. Enviamos la informacion al Departamento correspondiente para la pronta mejora. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.
Customer review rating 5.0/5

Anonymous Solo - 01/04/2021 Confirmed reviews ALL

this hotel is very nice, very clean and they have a very friendly staff, highly recommended,

Dear JOSE EDWIN G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing !!!

Customer review rating 5.0/5

Dance G. Solo - 31/03/2021 Confirmed reviews ALL

This place was absolutely phenomenal!! The staff was super helpful in making sure that I had everything that I needed as a guest and made me feel more than welcomed and very comfortable. The hotel is conveniently located next to the mall so I was also able to shop and had access to atm. The hotel also had a restaurant and the food was REALLY good, I did not have to leave the hotel for anything because they literally had everything there. The views from my room and the rooftop was breathtaking. The rooms are so spacious and very clean. Everything was just PERFECT!!! Special thank you to Gus and the entire staff!!!

Dear DANCE JARAY G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 2.5/5

Anonymous Business - 29/03/2021 Confirmed reviews ALL

Very disappointed- I paid for a late check out (1/2) day rate, just to get some sleep before a (12) hour flight and was harassed by having hotel employees knocking on the door every hour! After being disturbed four times I was told by the front desk it won’t happen again but upon check out the staff was more concerned about charging me for a soda I drank from the mini-fridge. Save yourself the aggravation and go elsewhere, it’s best to just pay a taxi to drive you to the mall that’s attached to the hotel! Furthermore, not even a discount for the aggravation and not being able to sleep! #simplyhorrible

Dear LEE JOEL T., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel with friendly staff

Customer review rating 4.5/5

Noel M. Business - 22/03/2021 Confirmed reviews ALL

I have stayed there on at least 3 separate occasions and it has been a pleasure each time.

Dear NOEL m., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 3.5/5

Sergio S. Solo - 22/03/2021 Confirmed reviews ALL

Good service and location. Excellent staff at restaurant helping for the lack of vegan choises

Dear SERGIO S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic property

TripAdvisor rating 5.0/5

OscarL578 24/01/2020 TripAdvisor review

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!

Dear Mr. Oscar. On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

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