Novotel Medellin El Tesoro (Ex Atton) Hotel 4 stars

Name: Novotel Medellin El Tesoro (Ex Atton)
Address: MEDELLIN, 50022, COLOMBIA
Telephone: (+57)4/6048156
Rating: 4.5

Customer review rating 4.5/5 87 reviews

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Novotel Medellin El Tesoro (Ex Atton) Hotel

Hotel that makes every moment matter

Novotel Medellín El Tesoro is modern with excellent infrastructure. Spacious & minimalist rooms, perfect to rest after work or leisure with the family. Breakfast includes fresh fruit, bread, buns and the best Colombian coffee. Stunning views of the sunset or the Medellin mountains from the rooftop bar & swimming pool. The hotel even offers event spaces for up to 150 people.

This Medellin hotel is located within the renowned El Tesoro Shopping Park, which has a variety of shops, restaurants and entertainment. It offers easy access to the Rionegro and Olaya Herrera airports. Do you want to know what to do in Medellin? Some attractions are: Amusement park Tesoro Encantado, the Botanical GardeN, Museum of Modern Art, Ciudad el Río Park and the Metropolitan Theatre.

Hotel extras

It Is part of the renowned El Tesoro business park
Located in El Poblado, great for nightlife and local food
The bar is on the 21st floor of the hotel, with a breathtaking view
Rooftop infinite pool with spectacular views
Free Wi-Fi available throughout the entire property

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
Private indoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature controlManual temperature control
- Air Conditioning
AEROPUERTO INTER JOSÉ MARÍA CÓRDPaying
Languages spoken at the hotel
- English
- Spanish
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check In (Paying)
- Late Check Out (Paying)
LaundromatPaying
Porter
Concierge

BreakfastPaying
1 restaurant(s)
1 bar(s)

Fitness centre
Solarium

6 meeting room(s)
Self service business centre

Hotel location

Novotel Medellin El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022
medellin
colombia

Tel: +5746048156

Contact email :

Check-in from 15h00

Check out up to 12h00

By plane
AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Our accommodations

Standard Room with 1 King Size bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft

Standard Room with 2 single queen beds

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Deluxe Room with 1 King-Size bed

Max. number of persons: 2
Area: From 43 m² / 463 sq ft

Executive room 1 king size bed

Max. number of persons: 2
Area: From 58 m² / 624 sq ft

Office room: custom apartment-office

Max. number of persons: 2

Rooms

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

El Almacén restaurant offers a Latin American menu that you can accompany with excellent wines and cocktails. This restaurant is connected to the mall.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR PERIFERICO

On the 21st floor of the hotel, with a breathtaking view of the city, is Bar Periférico, with an ample menu of cocktails and light dishes. A must in Medellín to enjoy the city views and mountains.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 102 m²
Maximum capacity: 100 people
Maximum banquet capacity: 80 people

Find out more

Good location, clean, great staff

Sandy K. Friends - 05/04/2020 Confirmed reviews ALL

During the hard times of quarantine the staff was amazing

Amazing Staff

Darren B. Friends - 29/03/2020 Confirmed reviews ALL

I was quarantined due to corona but Daniel and David were true champions of hospitality and made it a good stay.

Dear DARREN HAMILTON B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Daniel our incredible bellboy and our AMAZING Manager on Duty David. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay as usual

Giovanni M. Business - 28/03/2020 Confirmed reviews ALL

This was my 5th time on the Novotel Medellin, always nice, for that reason I always return.

Dear GIOVANNI MARIO M. PENA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Lorena our Host. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Stay

Phil A. Friends - 26/03/2020 Confirmed reviews ALL

The hotel has direct access to a modern, new, upscale shopping center. Drug store, small open air coffee shop a one minute walk from hotel hall access.

Dear PHILIP DOUGLAS A., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Okay

Anonymous Friends - 24/03/2020 Confirmed reviews ALL

The front desk personal Did not respect privacy

Dear DONALD D., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. We appreciate because the hotel has a law that is prohibited from sharing information about our guests. We apologize for what happened. We will give you a solution. In addition, we will be delighted to have you again and very soon at the Hotel. Sincerely,

Well located

Patricio B. A. M. L. Couples - 23/03/2020 Confirmed reviews ALL

The Cleaningness: pillows smell sweaty , we found alive bug in the room(manager has the photo), the shower and sink drain were clogged. To our surprice a facial tissue is not a standard in this hotel, they only provide them for suits, same thing with a magnify mirror. The restaurant quality and service very unpleasant , we had breakfast tree times and since the first day we could not get a fray egg the way we ordered,, nothing special just a fryed egg( sunny side up) and finaly last day, we where the ONLY customers and in stead of bringing the order for the two us, after waiting 30 minutes they brought our order for ONLY one person.

Dear PATRICIO B., Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Little things missing (but important)

Marco C. Business - 21/03/2020 Confirmed reviews ALL

Good experience, but could be better with some small adjustments...

Dear MARCO LUIS C. MEYER, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Will come back!

Am Business - 20/03/2020 Confirmed reviews ALL

Everything went smoothly, very professional staff, we hope to come back!

Dear R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Diana Castañeda. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Just ok

Is Families - 20/03/2020 Confirmed reviews ALL

The grounds were beautiful but when it was time to check in I had a few issues that they were not willing to fix for me. I was told during check in that my breakfast was included in my stay but later found out that it was not. No one was willing to help out with that issue

Dear ISABEL LETISIA M., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Elsa Business - 20/03/2020 Confirmed reviews ALL

I literally booked the hotel bc of the rooftop pool and the attachment to the mall while the mall experience was great the pool was horrible I was never told nor did I read on the website before booking I would need a swimming cap on there website it shows a female in the picture of there pool with no cap I mean who wants to take pics with a cap on anyways so The lady at the bar upstairs tells me I need a cap I said it didn’t say that on the booking she says it says it on the rules and points to the rule board I tell her yea I see it now after I’ve paid for my room and not brining my own swimming cap as iam a swimmer I actually have some she says no worries we can billed u one to the room at this point I was so mad I left I go to Colombia for buisness at least 1 a month very disappointed

Dear ELSA SHERRY M., Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Let me mention that the use of a swimming cap for the pool is very important because there is Colombian law n 1510 of 2011 that indicates that it is for safety and hygiene of guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dissapointing

Mp Business - 18/03/2020 Confirmed reviews ALL

Since I arrived it was a hassle trying to connect to the internet, it is almost impossible to believe that it is a very complicated process and NOBODY takes care of it. Later on, when I tried to take a shower, the mixer did not work so, it was good for a minute, after that so hot that felt your skin burn and later on very cold, I asked for this to be fixed 3 times but it was not.

Dear MIGUEL IGNACIO P., Thank you for taking the time to tell us about your experience at the Novotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay

Gasper P. Couples - 16/03/2020 Confirmed reviews ALL

Hotel is beautiful..staff was amazing . Great location located in the el tesoro mall.

Dear GASPER ANTHONY P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team and Juliana our receptionist. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean and courteous but need some improvement

Scott Business - 16/03/2020 Confirmed reviews ALL

I definitely enjoyed my stay there as far as the security and cleanliness of the hotel being honest I did not care for the mattress that I slept on pillows were great comforter was good the TV entertainment was not good for English visiting customer like myself unable to enjoy watching TV in the room tried to change the preferences in language did not help whatsoever once again the mattresses for a so-called five star hotel was very dissatisfied and uncomfortable to sleep on at least for me, I found your staff especially you're bellhop Santiago to be the most asset to me personally was extremely helpful in communication not only in English but in Spanish also and being extremely willing to help me in all those regards highly recommend you give him a raise, I found your food in the hotel to be very unsatisfactory and found myself having to venture out to the streets of meta-gene to be able to find quality food so I do not recommend eating at the hotel or the mall attached to it I do recommend seeking food in the city at the quality recommended restaurants

Dear SCOTT GRIFFITH L., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Alba P. A. M. E. Business - 15/03/2020 Confirmed reviews ALL

Everything was super staring from the time we checked in to the time we checked out

Dear ALBA EDITH P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro- It is always a pleasure to receive positive feedback. I will share your comments with our team. Especial to Cristian our waiter. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located. Convenient entry through mall.

Melissa L. Families - 15/03/2020 Confirmed reviews ALL

Very clean. Staff helpful. Breakfast good. Will definitely stay there again.

Dear MELISSA L. LONDONO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Tyrone Friends - 15/03/2020 Confirmed reviews ALL

Extremely pleases

Dear MARIA ALEJADRA P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Jonathan Families - 13/03/2020 Confirmed reviews ALL

Very pleasant stay. Safe very attentive personel.

Dear JONATHAN ANTHONY V., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great place to stay

Gary Business - 12/03/2020 Confirmed reviews ALL

This hotel is great. The service is excellent. The rooms are super clean and comfortable. They change the breakfast menu quite often for variety. The food is fresh and tastes very good. There is plenty of water and juice available. I never got any of those snaeky surprise charges here that some other hotels try to place on the Checkout process. Great hotel.

Dear GARY LEN S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thomas H. G. Couples - 11/03/2020 Confirmed reviews ALL

Loved"!!!!!! the dog!!!!!!!!

Dear THOMAS HENRY G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are a Pet Friendly hotel, so, our principal Host is our lovely Atreus. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice comfortable Rooms and Great Staff

Scott Business - 03/03/2020 Confirmed reviews ALL

I stay here monthly, and enjoy the food options in the attached mall as well as for shopping. the rooms are comfortable, quite, and the staff is always friendly and helpful!

Dear SCOTT EVERETT C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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