Novotel Medellin El Tesoro Hotel 4 stars

Customer review rating 4.5/5 976 reviews

ALLSAFE approved hotel

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Novotel Medellín El Tesoro (Ex Atton)
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+ 17 Services

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO INTER JOSÉ MARÍA CÓRD Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Solarium
  • Babysitting on request
Business services
  • 6 Meeting room(s)
  • Self service business centre

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Our accommodation(s)

Novotel Medellín El Tesoro has spacious, modern rooms. In addition to the connecting room option, there are accessible rooms, with accessible shower area, bathroom chair & elevated toilet. It has all these amenities: safe, work desk, spacious bathroom, air conditioning, flat-screen TV with cable channels, and WIFI access. Choose a view of the city or the mountains!

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

BAR PERIFERICO

With capacity for 90 people, the Periférico bar is the best place to enjoy good times. Have a cocktail or wine and enjoy good live music! Open from 10:00 a.m. to midnight.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 91

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Medellin El Tesoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

976 reviews

TripAdvisor Rating 4.5/5

789 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Poor

Customer review rating 1.5/5

J Couples - 21/09/2021 Confirmed reviews ALL

Room walls were paper thin. Heard the phone call placed in the next room for room service completely almost as if we were in the same room. Construction noise & painting of hallways at 8am on a Saturday morning at the 6th floor. Guests smoking & yelling in the floor hallway at 7am on Sunday morning. Despite paying for room at checkin, being forced to wait by security at check-out as front desk claimed we did not pay for the room rate.

Dear CEM M., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Excelente estadia

Customer review rating 5.0/5

Hernan Business - 21/09/2021 Confirmed reviews ALL

Inigualable

Dear LORENZO C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel medellin El Tesoro

Excelente localización

Customer review rating 5.0/5

Bárbara A. G. Families - 21/09/2021 Confirmed reviews ALL

My family and I were more that satisfied and we are already planning our next vacation with families and more friends. Loved everything in Medellin. Employees very respectful with everyone and the food super delicious. I will not be staying at any other hotel other that Novotel.

Dear BARBARA ALIANA G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Amazing staff amazing location

Customer review rating 5.0/5

Nisha K. Solo - 21/09/2021 Confirmed reviews ALL

It was my first time in Colombia and I’m very happy and satisfies that I chose Novotel the staff was very friendly amazing views from my room and the pool and view from the pool was amazing. The staff during breakfast was super friendly I will definitely be staying here when I come back to Medellin. The garage staff was very helpful with calling a cab. Left a big place in mt heart for the city of Medellin and Colombia due to the staff and people there

Dear NISHA K., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Nice presents in the room, the chocolates and soaps were very thoughtful.

Customer review rating 4.5/5

Anonymous Couples - 21/09/2021 Confirmed reviews ALL

Everything was good. However, it would be nice if the room don’t get lock before our check out and the person in charge to call a cab had told us that the cab service didn’t answer and don’t let us wait without any information about it.

Dear ANDRES FELIPE P., Thank you for sharing your comment with us. It is a pleasure to have you stayed at the hotel and that you will leave us these comments, they are very important to be better day by day. Regarding the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. Likewise, we want to offer our apologies, waiting for a new opportunity and with this, to meet your expectations. Our commitment is that you want to return so we will be delighted to have you again . Best regards, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Very nice hotel!

Customer review rating 4.5/5

Jr Couples - 19/09/2021 Confirmed reviews ALL

It was a nice hotel, clean and organized. Def will go back!

Estimado JOSE VIRGILIO R., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Not guest friendly

Customer review rating 5.0/5

Xavier C. Couples - 19/09/2021 Confirmed reviews ALL

Hotel expectations are meet for its price. Building is well maintain, rooms are clean and Medellín view from floor 15 are fantastic. Sorry to say, hotel has several restrictions on adding additional people to room, as such visitors having to be from the same family group. This will restrict my future visits to the city and prevent me from booking on this hotel. Food at the restaurant is ok, and being located by the side of a mall is a great advantage. Having a hard choice to make over AirBnb on the same area.

Dear OSCAR JAVIER C. GARCIA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Perfect Location

Customer review rating 5.0/5

Andres Solo - 18/09/2021 Confirmed reviews ALL

I stayed for 8 nights and would go back next time in Medellin. The location is excellent because you get access to the best mall in Medellin (El Tesoro) which more than a shopping mall is a social gathering place with lots of food options. It's also walking distance from a smaller mall called Del Este and two of Medellin's best restaurants: Niku and Cusco. The bar at hotel rooftop is also very pleasant. The staff (Bryan and Oscar at front desk) and Gloria (housekeeping) were very friendly and helpful.

Dear ANDRES DAVID G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great stay! Wonderful Experience!!

Customer review rating 5.0/5

J R. Families - 17/09/2021 Confirmed reviews ALL

The hotel was very clean and the staff was courteous and friendly. The breakfast food was wonderful and they went over and beyond to please you. The pool has beautiful views, the only negative is it closes at 5pm. With the hotel being connected to the mall there are plenty of food options as well as stores galore and an indoor amusement park.

Dear JENIFFER LYNN R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Easy access to Mall

Customer review rating 3.5/5

Colleen M. Families - 16/09/2021 Confirmed reviews ALL

Hotel was clean, employees were polite and in general, helpful.

Dear COLLEN M., Thank you for sharing your comment with us. It is a pleasure to have you stayed at the hotel and that you will leave us these comments, they are very important to be better day by day. Regarding the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. Likewise, we want to offer our apologies, waiting for a new opportunity and with this, to meet your expectations. Our commitment is that you want to return so we will be delighted to have you again. Best regards, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great room

Customer review rating 5.0/5

Anonymous Couples - 16/09/2021 Confirmed reviews ALL

Comfortable, clean, and great stay!

Dear MELISSA SONIA M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well located

Customer review rating 5.0/5

Alexandra V. Friends - 15/09/2021 Confirmed reviews ALL

Fantasy

Dear MAXIMO L., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well maintained facilities, incredible staff, friendly and helpful

Customer review rating 5.0/5

Joy B. Families - 13/09/2021 Confirmed reviews ALL

The only problem we had was when we first arrived we received a room that was not wheelchair accessible. At least the shower had a lip that prevented easy access to the shower. We were moved on the second day to room 601 which completely solved our problem. We will ask for room 601 or one very similar to it for our next stay as it was perfect for us.

Dear JOY DE ANN B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

wonderful!

Customer review rating 5.0/5

Anonymous Business - 13/09/2021 Confirmed reviews ALL

top quality!

Dear MARK E., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great choice for Medellin stay

Customer review rating 4.0/5

Dy60 Friends - 12/09/2021 Confirmed reviews ALL

Stayed three nights and had 2 breakfast

Dear David Aram Y., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro
Customer review rating 5.0/5

Myrna M. Families - 11/09/2021 Confirmed reviews ALL

Good stay

Dear MYRNA LUCIA M. FELIZZOLA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

agradable

Customer review rating 4.0/5

Los D. E. Business - 10/09/2021 Confirmed reviews ALL

son muy amables

Dear LOS DEL e. S.A.S, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Fantastic property

TripAdvisor rating 5.0/5

OscarL578 24/01/2020 TripAdvisor review

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!

Dear Mr. Oscar. On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

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