Novotel Medellin El Tesoro Hotel 4 stars

I love the location, and previously I had stayed there but this time I did not like the gym did not have weights, the room did not have iron I requested one and it took long to receive it and it was burned so when I ironed my clothes the got a bit black

Room was great experience was ok not so great, because i paid this room thats a little expensive for the city and my family could not even come up to see me. The reason i paid this specific hotel its because i was going to be close to them. Two different employees told me i was allowed to bring them up, then the reception said they didnt allow it. Cleaning employees are great super nice.

all the staff are very attentive and friendly I felt at home whenever boy received me with open arms as if I were from the Novotel family I always recommend them thanks

I was here for 6 days, the hotel was very clean with all kept grounds. The location was awesome.... im talking safe and 5 to 10 moon uber drive from where we needed to go.

We really enjoyed the stay at Novotel, the food was awesome, ame the staff very professional.

I stayed only one day but was able to enjoy how comfortable the room is, how delicious the food is, and I'm really looking forward to coming back!

Hotel staff ensured I was always in right taxi and had knowledge of my travels

The food this time was not as good and the front desk was very confused

Selling point of the Novotel is its easy proximity to El Tesoro mall which is very convenient. A few points could be better - gym should be open 24 hours and amenities like mini bar could be updated, but overall staff are very friendly and helpful (especially Lorena who made my stay really great!) and many speak some English so it’s easy to get things done. Would definitely consider staying again.

Front desk clerk Oscar was so helpful! He is the reason I would stay at the Novohotel again. He was so nice and welcoming for myself and not guest.

Had a great experience, a little difficulty with language translation but overall we were very happy with our stay

Very nice! Excellent and extremely nice staff!!

Great location, awesome staff, fantastic amenities

I stayed at Novotel Medellin 3 nights in May 2021. I was really impressed with the property and the level of professionalism/enthusiasm of the staff. From front desk to breakfast staff, they were all great! The room was very spacious and cleaned with a great view. I particularly loved the hardwood floor and the view. The bathroom was cleaned, but could use additional detailed cleaning for the walls and shower. The common areas, as well, by the elevator could also use some vacuuming. The type of rooms we stayed in are located near the elevators, unfortunately, so be prepared for some sleep disturbance, at least the first night ( nothing major, but you still hear the elevator). For us it was only an issue the first night and we got used to it. There was also the bathroom fan that stayed on constantly. We forgot to ask if there was a way to turn it off, so I am not sure if this is an issue or not, but it can be annoying. Overall, great hotel, great staff, great location (right in the mall)! Keep in mind this is coming from a very picky person! I will definitely stay at Novotel again and also recommend it to anyone.

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!