Novotel Medellin El Tesoro Hotel 4 stars

Customer review rating 4.5/5 1,064 reviews

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Novotel Medellín El Tesoro (Ex Atton)
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+ 17 Services

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Hotel services

RESTAURANT EL ALMACÉN

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 238 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 238 non-smoking rooms
    • 24 floors
  • Languages spoken at the hotel
    • Spanish
    • English
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
Access to property
  • Shuttle
    • AEROPUERTO INTER JOSÉ MARÍA CÓRD Additional charge
    • MDE Additional charge
  • El Tesoro Shopping Park
    • On site
    • 2,000 parking spaces
    • Public
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Novotel Medellín El Tesoro has spacious, modern rooms. In addition to the connecting room option, there are accessible rooms, with accessible shower area, bathroom chair & elevated toilet. It has all these amenities: safe, work desk, spacious bathroom, air conditioning, flat-screen TV with cable channels, and WIFI access. Choose a view of the city or the mountains!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 91

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Medellin El Tesoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,064 reviews

TripAdvisor Rating 4.5/5

790 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great experience

Customer review rating 5.0/5

Brian P. Couples - 16/10/2021 Confirmed reviews ALL

It was great. Very happy

Dear GERILEE DENISE P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well Located, Worst Staff Ever!

Customer review rating 0.5/5

J Couples - 15/10/2021 Confirmed reviews ALL

It was the worst experience I've ever had (Customer Service Wise) & this is the 2nd time that it happens this year. The staff is rude and very inappropriate. The front desk people and 90% of the breakfast staff are very rude and always seem bothered every time we asked for something. On my first day, we were waiting for a car to pick us up and we waited for 30 minutes, so I asked the front desk to please get us a taxi but 1 minute later our driver showed up so I canceled and left. When I got back the guy in charge of ordering taxis, literally received me with "NEXT TIME YOU WAIT FOR THE TAXI" in a very ugly tone. On top of that on our last day, while we were having breakfast, someone went into our room without permission and stole my credit card & debit card, when I went to ask the front desk to please look at the footage they literally brushed me off with a "there's nothing we can do" The sad part is that 10 mins after I left the hotel, while I was talking to the bank about canceling my cards, I get a notification on my email from the bank telling me someone entered the wrong pin 3 times and my debit card was blocked. Thank God I did not lose any money because I would've sued you. I am so sorry that this nice hotel with a great location accepts these people to work there which makes the environment thick and disgusting. Won't be visiting ever again!

Dear ALBA LUZ Z., Thank you for taking the time to tell us about your experience at the Novotel Medellin, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

well

Customer review rating 2.5/5

Anonymous Business - 14/10/2021 Confirmed reviews ALL

the room it ok, the breakfast is with very little thing, they are not alow to seat with my freind in my room

Dear MAYRENE M., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Good location

Customer review rating 4.5/5

Catalina Business - 13/10/2021 Confirmed reviews ALL

Very comfortable

Dear CATALINA E., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great location, everything very accessible

Customer review rating 4.5/5

Danny A. F. P. R. Couples - 12/10/2021 Confirmed reviews ALL

Went on a 9 day vacation everything was super accessible, everyone was very helpful rooms were ample enough bed was comfortable with septacular views of the city. Breakfast was a little different but yet tastie, wifi service work great no lang, taxi an uber services were reliable. Definitely will revisit again soon.

Dear DANNY A., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Good

Customer review rating 3.5/5

Ivan Business - 11/10/2021 Confirmed reviews ALL

Good location! Great place. However I did not like the facts of the clean service was every 3 days. I understand that you explained us it was for bio security . However I was Stayed in other hotels and they cleaned the room every day.

Dear IVAN DARIO P., Thank you for sharing your comment with us. It is a pleasure to have you stayed at the hotel and that you will leave us these comments, they are very important to be better day by day. Regarding the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. Likewise, we want to offer our apologies, waiting for a new opportunity and with this, to meet your expectations. Our commitment is that you want to return so we will be delighted to have you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

It was well located with a very professional staff

Customer review rating 5.0/5

Steven N. Couples - 10/10/2021 Confirmed reviews ALL

My three nights at a hotel with a fabulous Gus at the main desk as a tribute to your company everybody know how to react to little problems I don’t get in a restaurant for breakfast lunch and dinner and service was great

Great location and facilities

Customer review rating 5.0/5

Gonzalo R. Couples - 08/10/2021 Confirmed reviews ALL

Great customer service, impecable hotel. Súper Breakfast. Very Happy.

Dear GONZALO R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Hotel is well located into the shopping mall and middle into Medellin

Customer review rating 3.0/5

Eldrick H. C. Business - 06/10/2021 Confirmed reviews ALL

Strict business !! straight forward answer

Dear ELDRICK HURBERT C., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Best hotel choice in Medelllin

Customer review rating 5.0/5

Gustavo D. Business - 06/10/2021 Confirmed reviews ALL

excellent location, service, food and in the middle of a great mall... can't be better

Dear GUSTAVO ADOLFO D., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Excellent people, excellent service, and excellently well located!!!!!

Customer review rating 5.0/5

Alexander A. M. R. Friends - 05/10/2021 Confirmed reviews ALL

Staff made us feel welcomed. The El Tesoro Mall right at the front door, and medical services nearby makes this an ideal location to stay. Hotel very, very clean. Please keep up the good work.

Dear MARIA LUISA R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesorso

Clean, well located & tremendous Staff

Customer review rating 5.0/5

John Solo - 03/10/2021 Confirmed reviews ALL

I spend a lot of time in Medellin. The last hotel I used to use was closed because of covid. So happy I found Novotel. The location is tough to beat. The rooms were very clean, modern & quiet with excellent views. Special thanks to the manager Juan & all the front desk staff.

Dear JOHN AARON C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro
Customer review rating 4.0/5

Elkin G. Friends - 30/09/2021 Confirmed reviews ALL

Nice and clean, very friendly staff great location, but breakfast should be better. I had stayed in many hotel in Medellin and breakfast is always great. Novotel is no the case

Dear ELKIN MARIO DE SAN RAMON G. NARANJO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well located

Customer review rating 5.0/5

Andy Business - 30/09/2021 Confirmed reviews ALL

Great location, Front desk slow, Beautiful view of the city, Good breakfast,

Dear JOSE LUIS T., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great Stay

Customer review rating 5.0/5

Rob Business - 29/09/2021 Confirmed reviews ALL

Had a great experience with my stay. Truly appreciate the staff laser focus on safety

Dear ROBERT ALBERTO G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Pleasure to stay

Customer review rating 4.5/5

Rosanna S. Solo - 29/09/2021 Confirmed reviews ALL

The hotel is in a perfect and convenient location . The room , very clean and beautiful view, the maid was always helpful & courteous. The breakfast variety es pretty good and servers are always willing to help . The front desk people is usually pretty busy but helpful. I had a good experience , I will definitely be back

Dear ROSANNA DE LA TRINIDAD S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Excellent Service

Customer review rating 5.0/5

Miguel A. C. Couples - 28/09/2021 Confirmed reviews ALL

All employees were very friendly and attentive.

Dear MIGUEL A C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Good stay

Customer review rating 5.0/5

Jully G. Business - 28/09/2021 Confirmed reviews ALL

Is an excellent experience, to be there is very comfortable and nice

Dear JULLY ALEJANDRA G. OSORIO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Amazing attention

Customer review rating 4.5/5

Pablo D. Business - 28/09/2021 Confirmed reviews ALL

Everyone was very nice. Room had an amazing view

Dear JUAN PABLO D. DELGADO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Fantastic property

TripAdvisor rating 5.0/5

OscarL578 24/01/2020 TripAdvisor review

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!

Dear Mr. Oscar. On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

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