Novotel Medellin El Tesoro Hotel 4 stars

Very disappointed- I paid for a late check out (1/2) day rate, just to get some sleep before a (12) hour flight and was harassed by having hotel employees knocking on the door every hour! After being disturbed four times I was told by the front desk it won’t happen again but upon check out the staff was more concerned about charging me for a soda I drank from the mini-fridge. Save yourself the aggravation and go elsewhere, it’s best to just pay a taxi to drive you to the mall that’s attached to the hotel! Furthermore, not even a discount for the aggravation and not being able to sleep! #simplyhorrible

I have stayed there on at least 3 separate occasions and it has been a pleasure each time.

Good service and location. Excellent staff at restaurant helping for the lack of vegan choises

VERY COURTEOUS STAFF

This hotel was recommended to us by the medical clinic. It was very convenient to the medical facilities. The hotel was very modern and very well maintained. Everyone was very helpful and pleasant. We were slightly disappointed that most of the employees did not speak or understand English. We would have liked to know that American money was not accepted in the hotel or mall. Also, that TV was available in English.(minor but nevertheless, important)

i enjoyed my stay. The hotel was clean, there were hand sanitizers in every elevator and the staff was kind and attentive.

Hotel was nice but front desk needs work. They bothered us everytime we had friends visit us even when going to the restaurant to eat or go upstairs to walk through to the mall. Very uncomfortable and embarrassing. I will never come back to stay at any of the Novotel hotels worldwide.

I have stayed at this hotel many times. Probably in my life 10 times at least, maybe more. I was forced to leave the hotel. Without refund.... They were completely unreasonable. They demanded $80 for a guest who visited. This was something new. I refused to pay it. So I said, I would leave the hotel and go some place else. then they refused to give me my money back. I have never been treated so rude by a nice hotel in my life. It was such a disappointing experience. I will not be returning to this hotel.

This hotel is located adjacent to a mall, however you need a cab to go everywhere else. I didn’t like that fact that they have such limited amenities. They give don’t provide an extra roll of toilet paper for example which I was so confused as to why?? You basically have to ask for ALOT. Nothing spectacular about it. The rooftop bar was pretty much closed my entire stay. Very basic hotel.

Our stay at this hotel was absolutely satisfying. Having the mall so near was great. The staff is very welcoming and the accommodations have a wonderful feeling of cleanliness, warmth and comfort overall.

I stayed for about two weeks at this hotel and overall I’m pretty happy with my stay. Nice, clean rooms. Beautiful view. Rained quite a bit in my stay but got to use the pool once and bar up top which is nice. One of the hotel staff was very helpful helping me get my laundry cleaned by a laundry service and returned to me. Only negative thing I can say is that they will harass you if you try and bring someone, even for 5 minutes, to your room. I wanted to show my friend the view and they call my room and then on our way out they said he had to register. A little up tight don’t you think? Also I had a 2 bed room I payed for my whole stay and had one friend stay with me at the beginning of my stay because we went out and then he had to return to where he lives in La Ceja. Towards the end of my stay I had my girlfriend come to my hotel to stay and the guy at the front desk(bald guy) was very rude and demanded I pay for another person after I explained that ive only had one guest at the very beginning of my stay and that was for one night and I’ve been paying for a 2bed(Queen) room for 2 weeks. He didn’t care and he was rude and snotty about it making me and my girlfriend feel disrespected. Long story short I should have just paired for one night at a time so they couldn’t try and charge me for having another person stay with me even though I got the room for 2 people all along.

Staff was friendly. The views from the room were amazing. Great area

Workers are very attentive and respond very fast. Great customer service. Very clean and beautiful. Had everything we needed and more. Amazing view.

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!