Novotel Medellin El Tesoro Hotel 4 stars

Name: Novotel Medellin El Tesoro
Address: MEDELLIN, 50022, COLOMBIA
Telephone: (+57)4/6048156
Rating: 4.5

Customer review rating 4.5/5 1,064 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

See on a map

+ 17 Services

Novotel Medellin El Tesoro Hotel

Hotel that makes every moment matter

How about a Colombian coffee while admiring the mountains of Medellin? Then Novotel Medellin El Tesoro is for you. Within the El Tesoro Shopping Park, the hotel with pool has spacious rooms, event spaces, bar and restaurant with breakfast, and a spa equipped with 3 massage rooms to recharge after a busy day. As the city's second largest hotel, it has all the necessary infrastructure and comfort.

This Medellin hotel is located within the renowned El Tesoro Shopping Park, which has a variety of shops, restaurants and entertainment. It offers easy access to the Rionegro and Olaya Herrera airports. Do you want to know what to do in Medellin? Some attractions are: Amusement park Tesoro Encantado, the Botanical GardeN, Museum of Modern Art, Ciudad el Río Park and the Metropolitan Theatre.

Wondering what is the best season to travel to Colombia, we will tell you: July to August, & December to March, where rain is minimal. Enjoy tours in Medellin and visit sites like the Explora Park.

Hotel extras

Accessibility for people with reduced mobility
SPA with Turkish bath, massages, treatments and beauty salon
Free 24-hour parking
Pet-friendly hotel! Small pets welcome.
Infinity pool with an unmissable view of the city

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

By plane
AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Hotel services

RESTAURANT EL ALMACÉN

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Breakfast à la carte
Room service
- Cold snacks
- Hot meals

5 Meeting rooms
Business Center
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 238 rooms
- 2 rooms for people with reduced mobility
- No family room
- 4 connecting rooms
- 238 non-smoking rooms
- 24 floors
Languages spoken at the hotel
- Spanish
- English
Wi-Fi
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Porter
- Porter

Shuttle
- AEROPUERTO INTER JOSÉ MARÍA CÓRD Additional charge
- MDE Additional charge
El Tesoro Shopping Park
- On site
- 2,000 parking spaces
- Public

Services for children
- Childrens TV Channels

Our accommodation(s)

Novotel Medellín El Tesoro has spacious, modern rooms. In addition to the connecting room option, there are accessible rooms, with accessible shower area, bathroom chair & elevated toilet. It has all these amenities: safe, work desk, spacious bathroom, air conditioning, flat-screen TV with cable channels, and WIFI access. Choose a view of the city or the mountains!

Standard Room with 1 King Size bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft

Satellite/cable colour TV
Business Desk
Direct dial telephone

Standard Room with 2 single queen beds

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Free in Room Mineral Water
Satellite/cable colour TV
Business Desk
Direct dial telephone

Deluxe Room with 1 King-Size bed

Max. number of persons: 2
Area: From 43 m² / 463 sq ft

Business Desk

Executive room 1 king size bed

Max. number of persons: 2
Area: From 58 m² / 624 sq ft

Business Desk

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 91 m²
Maximum capacity: 100 people
Maximum banquet capacity: 80 people

Find out more

Great experience

Brian P. Couples - 16/10/2021 Confirmed reviews ALL

It was great. Very happy

Dear GERILEE DENISE P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well Located, Worst Staff Ever!

J Couples - 15/10/2021 Confirmed reviews ALL

It was the worst experience I've ever had (Customer Service Wise) & this is the 2nd time that it happens this year. The staff is rude and very inappropriate. The front desk people and 90% of the breakfast staff are very rude and always seem bothered every time we asked for something. On my first day, we were waiting for a car to pick us up and we waited for 30 minutes, so I asked the front desk to please get us a taxi but 1 minute later our driver showed up so I canceled and left. When I got back the guy in charge of ordering taxis, literally received me with "NEXT TIME YOU WAIT FOR THE TAXI" in a very ugly tone. On top of that on our last day, while we were having breakfast, someone went into our room without permission and stole my credit card & debit card, when I went to ask the front desk to please look at the footage they literally brushed me off with a "there's nothing we can do" The sad part is that 10 mins after I left the hotel, while I was talking to the bank about canceling my cards, I get a notification on my email from the bank telling me someone entered the wrong pin 3 times and my debit card was blocked. Thank God I did not lose any money because I would've sued you. I am so sorry that this nice hotel with a great location accepts these people to work there which makes the environment thick and disgusting. Won't be visiting ever again!

Dear ALBA LUZ Z., Thank you for taking the time to tell us about your experience at the Novotel Medellin, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

well

Anonymous Business - 14/10/2021 Confirmed reviews ALL

the room it ok, the breakfast is with very little thing, they are not alow to seat with my freind in my room

Dear MAYRENE M., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Good location

Catalina Business - 13/10/2021 Confirmed reviews ALL

Very comfortable

Dear CATALINA E., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great location, everything very accessible

Danny A. F. P. R. Couples - 12/10/2021 Confirmed reviews ALL

Went on a 9 day vacation everything was super accessible, everyone was very helpful rooms were ample enough bed was comfortable with septacular views of the city. Breakfast was a little different but yet tastie, wifi service work great no lang, taxi an uber services were reliable. Definitely will revisit again soon.

Dear DANNY A., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Good

Ivan Business - 11/10/2021 Confirmed reviews ALL

Good location! Great place. However I did not like the facts of the clean service was every 3 days. I understand that you explained us it was for bio security . However I was Stayed in other hotels and they cleaned the room every day.

Dear IVAN DARIO P., Thank you for sharing your comment with us. It is a pleasure to have you stayed at the hotel and that you will leave us these comments, they are very important to be better day by day. Regarding the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. Likewise, we want to offer our apologies, waiting for a new opportunity and with this, to meet your expectations. Our commitment is that you want to return so we will be delighted to have you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

It was well located with a very professional staff

Steven N. Couples - 10/10/2021 Confirmed reviews ALL

My three nights at a hotel with a fabulous Gus at the main desk as a tribute to your company everybody know how to react to little problems I don’t get in a restaurant for breakfast lunch and dinner and service was great

Great location and facilities

Gonzalo R. Couples - 08/10/2021 Confirmed reviews ALL

Great customer service, impecable hotel. Súper Breakfast. Very Happy.

Dear GONZALO R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Hotel is well located into the shopping mall and middle into Medellin

Eldrick H. C. Business - 06/10/2021 Confirmed reviews ALL

Strict business !! straight forward answer

Dear ELDRICK HURBERT C., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Best hotel choice in Medelllin

Gustavo D. Business - 06/10/2021 Confirmed reviews ALL

excellent location, service, food and in the middle of a great mall... can't be better

Dear GUSTAVO ADOLFO D., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Excellent people, excellent service, and excellently well located!!!!!

Alexander A. M. R. Friends - 05/10/2021 Confirmed reviews ALL

Staff made us feel welcomed. The El Tesoro Mall right at the front door, and medical services nearby makes this an ideal location to stay. Hotel very, very clean. Please keep up the good work.

Dear MARIA LUISA R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesorso

Clean, well located & tremendous Staff

John Solo - 03/10/2021 Confirmed reviews ALL

I spend a lot of time in Medellin. The last hotel I used to use was closed because of covid. So happy I found Novotel. The location is tough to beat. The rooms were very clean, modern & quiet with excellent views. Special thanks to the manager Juan & all the front desk staff.

Dear JOHN AARON C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Elkin G. Friends - 30/09/2021 Confirmed reviews ALL

Nice and clean, very friendly staff great location, but breakfast should be better. I had stayed in many hotel in Medellin and breakfast is always great. Novotel is no the case

Dear ELKIN MARIO DE SAN RAMON G. NARANJO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well located

Andy Business - 30/09/2021 Confirmed reviews ALL

Great location, Front desk slow, Beautiful view of the city, Good breakfast,

Dear JOSE LUIS T., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great Stay

Rob Business - 29/09/2021 Confirmed reviews ALL

Had a great experience with my stay. Truly appreciate the staff laser focus on safety

Dear ROBERT ALBERTO G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Pleasure to stay

Rosanna S. Solo - 29/09/2021 Confirmed reviews ALL

The hotel is in a perfect and convenient location . The room , very clean and beautiful view, the maid was always helpful & courteous. The breakfast variety es pretty good and servers are always willing to help . The front desk people is usually pretty busy but helpful. I had a good experience , I will definitely be back

Dear ROSANNA DE LA TRINIDAD S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Excellent Service

Miguel A. C. Couples - 28/09/2021 Confirmed reviews ALL

All employees were very friendly and attentive.

Dear MIGUEL A C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Good stay

Jully G. Business - 28/09/2021 Confirmed reviews ALL

Is an excellent experience, to be there is very comfortable and nice

Dear JULLY ALEJANDRA G. OSORIO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Amazing attention

Pablo D. Business - 28/09/2021 Confirmed reviews ALL

Everyone was very nice. Room had an amazing view

Dear JUAN PABLO D. DELGADO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Fantastic property

OscarL578 24/01/2020 TripAdvisor review

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!

Dear Mr. Oscar. On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

Our most recent 20 reviews

In partnership with TripAdvisor