Novotel Medellín El Tesoro 4 stars

Customer review rating (ALL Rating) 4.6/5 2,125 reviews

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Novotel Medellín El Tesoro - Image 1
Novotel Medellín El Tesoro - Image 2
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Novotel Medellín El Tesoro - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,125 reviews

TripAdvisor Rating  4.5/5  868 reviews

Customer review rating 5.0/5

Nina R. Friends - Confirmed reviews ALL

I stayed at the Novotel recommended by the dentist at top smiles, it was comfortable, walking distance and the access to the mall was great

Customer review rating 5.0/5

Llinet G. Friends - Confirmed reviews ALL

The staff was very professional and helpfull. Amazing hospitality.

Dear Llinet We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates to be always better at our service. We are glad you liked our professional and helpfull staff. We hope you come back soon to our facilities. Have a nice day. Sara Suaza VIP Concierge

Customer review rating 5.0/5

Rickelmy A. P. Families - Confirmed reviews ALL

Great experience at Novotel, the front desk was very helpful and ensured we always were satisfied with the services

Dear Rickelmy We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We love your experience was great, and that you satisfied with our hotel. We hope you come back soon to keep enjoying our facilities. Have a nice day. Sara Suaza VIP Concierge

Customer review rating 5.0/5

Maria D. L. A. E. C. Couples - Confirmed reviews ALL

Great stay and always the best attentions. My stay was perfect, this hotel excels in quality.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Customer review rating 3.0/5

Hamzeh A. Families - Confirmed reviews ALL

Overall, my experience was very good. I really liked the service and the location, and everything met my expectations in terms of comfort and quality. The only issue I had was regarding the room occupancy policy. I booked the room for one person, as I usually do when I travel. However, when a friend came to visit me for a few hours, I was asked to pay an additional charge for an extra person in the room. This was disappointing to me. As someone who travels frequently and often stays in luxury hotels, I’ve found that having a guest visit briefly is generally not treated as an extra charge . Aside from this policy, my stay was enjoyable, and I hope the hotel can be more flexible in similar situations in the future.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. According to your comments, I want to clarify that any different person who enters our rooms must be registered and charged, keeping the safety of our guests in mind. We also have places where you can receive your visitors, such as the restaurant and lobby, and in this way, the charge can be avoided. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

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Other web-users rate our hotel

  • 777 reviews 9.8/10 Location
  • 789 reviews 8/10 Room
  • 1,275 reviews 8.7/10 Service
  • 19 reviews 6.4/10 WiFi
  • 354 reviews 8.1/10 Cleanliness
  • 350 reviews 7.6/10 Breakfast
  • 310 reviews 7.4/10 Food
  • 285 reviews 7.1/10 Comfort

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