Novotel Medellín El Tesoro 4 stars

Customer review rating (ALL Rating) 4.6/5 2,159 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,159 reviews

TripAdvisor Rating  4.5/5  867 reviews

Customer review rating 5.0/5

Dinisela B. Families - Confirmed reviews ALL

It was a wonderful experience, the service is excellent, and I will definitely return in the not-too-distant future.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Customer review rating 5.0/5

Manuel M. C. Families - Confirmed reviews ALL

Luxurious Hotel with very pleasant staff

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad your experience at our hotel was great. We hope you come back soon. Have a nice day. Sara Suaza VIP Concierge

Customer review rating 5.0/5

Timothy Y. Solo - Confirmed reviews ALL

One of the best hotel stays I’ve had. Definitely the best hotel I stayed in Medellin.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad your experience at our hotel was great. We hope you come back soon. Have a nice day. Sara Suaza VIP Concierge

Customer review rating 4.0/5

Yanitza A. P. Business - Confirmed reviews ALL

Todo es excelente excepto que te cargan consumos del minibar que no haces, pides room service y no dan factura; y al check out dice q te envían la factura por mail, y sigo esperando .

Estimada huésped Esperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de compartir su experiencia con nosotros. Su opinión es de gran importancia, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Lamentamos mucho los aspectos que menciona en los que no fue grata la experiencia. Nos preocupa mucho especialmente el tema de minibar. Tomaremos las medidas necesarias para que situaciones como estas no se repitan en el futuro. Esperamos que regrese pronto a nuestras instalaciones para que continúe disfrutando de nuestro servicio. Que tenga un excelente día. Sara Suaza VIP Concierge

Customer review rating 0.5/5

Ryan V. Business - Confirmed reviews ALL

Pay room with breakfast but no breakfast provided

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate our service. We are sorry that your experience did not meet your expectations. We will talk to the general manager about what happened to you at the restaurant with the eggs and with the breakfast. For are very sorry you had to wait that much. Please rest assured we will take the appropriate measures to avoid this kind of situations from happening in the future. Hoping you give us another opportunity to serve you in a better way. We wish you come back soon. Have a nice day. Sara Suaza VIP Concierge

In partnership with TripAdvisor

Other web-users rate our hotel

  • 792 reviews 9.7/10 Location
  • 788 reviews 7.9/10 Room
  • 1,283 reviews 8.6/10 Service
  • 21 reviews 6.1/10 WiFi
  • 355 reviews 7.5/10 Breakfast
  • 354 reviews 7.9/10 Cleanliness
  • 316 reviews 7.4/10 Food
  • 276 reviews 8.4/10 Amenities

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