Novotel Medellín El Tesoro (Ex Atton)

Customer review rating (ALL Rating) 4.6/5 2,808 reviews

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Novotel Medellín El Tesoro (Ex Atton) - Image 1
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Novotel Medellín El Tesoro (Ex Atton) - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,808 reviews

TripAdvisor Rating  4.5/5  845 reviews

GREAT STAY AT NOVOTEL EL TESORO

TripAdvisor rating 5.0/5

Sharon S Families - TripAdvisor review

The perfect stay at a perfect hotel, Staff all very kind and helpful, comfortable room, nice large shower, good food, room service, never a chance to get bored because the hotel is in a very large and lively shopping center with lots of bars and restaurants, but the room was nice and quiet.

Alright experience— a little disappointing

Customer review rating 2.5/5

Emily Friends - Confirmed reviews ALL

We went to the Novotel for my friend’s wedding. The overall cleanliness of the hotel was very good even though my bed sheets were stained. Everything else was good. I had a little bit more difficulty with the fact that my flight was delayed and I got to Colombia early morning Instead of the night before. When I got to the hotel they told me they have my room to someone else but they wouldn’t refund my room. So I couldn’t shower after a 20h flight even though I paid for the room.

Dear Emily, Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We did not refund the money to your account since you did not let the hotel know you were coming late. That is why we did not have your room on time when you came the next day. However, we invite you to share that we actually had some compensation details to you, such us the breakfast as a courtesy and also some snacks in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Suaza VIP Concierge

2 star hotel

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

I stayed 4 times at novotel and noticed that this hotel now is not a 4 star but 2 star hotel. Their service is not what it used to be. They increased their prices 100% but the quality of the product did not improve. The only positive thing they have is the shopping mall. I had very bad experience with my room that after every shower the bathroom was full of water. Although promised that they'll fix it nothing was done. I had to leave 5.30 am and was promised breakfast in a box at the front desk. If I wanted breakfast I had to prepare it myself I was told. The staff is very kind but very un professional. I must downgrade the hotel as a professional in this field to a 2 star. Advice: Start upgrading your staff , food and hotel before increasing your prices.

Dear Martha, Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are very sorry for the breakfast you did not have, the they you left. We actually have some lunch boxes to take away when someone leaves early. However, you would had have to ask for it the night before. We are in constant training with our employees to provide excellent service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Suaza VIP Concierge

Good

Customer review rating 4.0/5

Luisa S. Couples - Confirmed reviews ALL

Problems with breakfast, it was included and they tell me that I have to pay two times.

Dear Luisa, We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are sorry for the breakfast inconvenient. Rest assured we are taking the appropriate measures to avoid this from happening in the future. We hope you come back soon to keep enjoying. Have a nice day. Sincerely, Sara Suaza VIP Concierge

Tremendeous

Customer review rating 5.0/5

Julienne K. Families - Confirmed reviews ALL

Wonderfull

Dear Julienne, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad you liked your birthday detail. We hope you come back soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

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Other web-users rate our hotel

  • 870 reviews 9.6/10 Location
  • 922 reviews 7.7/10 Room
  • 1,417 reviews 8.1/10 Service
  • 20 reviews 7/10 WiFi
  • 425 reviews 7.2/10 Breakfast
  • 387 reviews 7.7/10 Cleanliness
  • 295 reviews 7.3/10 Comfort
  • 204 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.