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Novotel Medellin El Tesoro (Ex Atton) Hotel 4 stars

Customer review rating 4.5/5 82 reviews
Novotel Medellin El Tesoro (Ex Atton)
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Hotel extras

  • It Is part of the renowned El Tesoro business park

  • Located in El Poblado, great for nightlife and local food

  • The bar is on the 21st floor of the hotel, with a breathtaking view

  • Rooftop infinite pool with spectacular views

  • Free Wi-Fi available throughout the entire property

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO INTER JOSÉ MARÍA CÓRDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundromatPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Solarium
Business services
  • 1 meeting room(s)
  • Self service business centre

Hotel location

Novotel Medellin El Tesoro (Ex Atton)

Cra 25 A Sur 45 El Poblado
50022
medellin
colombia

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Our accommodations

Standard Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 30m²

Standard Room with 2 single queen beds

  • Max. number of persons: 2
  • Area: From 31m²

Deluxe Room with 1 King-Size bed

  • Max. number of persons: 2
  • Area: From 43m²

Executive room 1 king size bed

  • Max. number of persons: 2
  • Area: From 58m²

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

The restaurant Almacén offers a Latin American menu that you can accompany with excellent wines and cocktails. This restaurant is connected to the mall.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PERIFERICO

Photo non contractuelle / Strictly non binding

On the 21st floor of the hotel, with a breathtaking view of the city, is Bar Periférico, with an ample menu of cocktails and light dishes. A must in Medellín to enjoy the city views and mountains.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

Find out more

Our guest reviews for
Novotel Medellin El Tesoro (Ex Atton)

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

82 reviews

tripadvisor

TripAdvisor Rating 4.5/5

767 reviews

Okay

Customer review rating 4.5/5

Anonymous Friends - 24/03/2020 Confirmed reviews ALL

The front desk personal Did not respect privacy

Dear DONALD D., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. We appreciate because the hotel has a law that is prohibited from sharing information about our guests. We apologize for what happened. We will give you a solution. In addition, we will be delighted to have you again and very soon at the Hotel. Sincerely,

Well located

Customer review rating 4.5/5

Patricio B. A. M. L. Couples - 23/03/2020 Confirmed reviews ALL

The Cleaningness: pillows smell sweaty , we found alive bug in the room(manager has the photo), the shower and sink drain were clogged. To our surprice a facial tissue is not a standard in this hotel, they only provide them for suits, same thing with a magnify mirror. The restaurant quality and service very unpleasant , we had breakfast tree times and since the first day we could not get a fray egg the way we ordered,, nothing special just a fryed egg( sunny side up) and finaly last day, we where the ONLY customers and in stead of bringing the order for the two us, after waiting 30 minutes they brought our order for ONLY one person.

Dear PATRICIO B., Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Little things missing (but important)

Customer review rating 4.5/5

Marco C. Business - 21/03/2020 Confirmed reviews ALL

Good experience, but could be better with some small adjustments...

Dear MARCO LUIS C. MEYER, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Will come back!

Customer review rating 4.5/5

Am Business - 20/03/2020 Confirmed reviews ALL

Everything went smoothly, very professional staff, we hope to come back!

Dear R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Diana Castañeda. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Just ok

Customer review rating 4.5/5

Is Families - 20/03/2020 Confirmed reviews ALL

The grounds were beautiful but when it was time to check in I had a few issues that they were not willing to fix for me. I was told during check in that my breakfast was included in my stay but later found out that it was not. No one was willing to help out with that issue

Dear ISABEL LETISIA M., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Elsa Business - 20/03/2020 Confirmed reviews ALL

I literally booked the hotel bc of the rooftop pool and the attachment to the mall while the mall experience was great the pool was horrible I was never told nor did I read on the website before booking I would need a swimming cap on there website it shows a female in the picture of there pool with no cap I mean who wants to take pics with a cap on anyways so The lady at the bar upstairs tells me I need a cap I said it didn’t say that on the booking she says it says it on the rules and points to the rule board I tell her yea I see it now after I’ve paid for my room and not brining my own swimming cap as iam a swimmer I actually have some she says no worries we can billed u one to the room at this point I was so mad I left I go to Colombia for buisness at least 1 a month very disappointed

Dear ELSA SHERRY M., Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Let me mention that the use of a swimming cap for the pool is very important because there is Colombian law n 1510 of 2011 that indicates that it is for safety and hygiene of guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dissapointing

Customer review rating 4.5/5

Mp Business - 18/03/2020 Confirmed reviews ALL

Since I arrived it was a hassle trying to connect to the internet, it is almost impossible to believe that it is a very complicated process and NOBODY takes care of it. Later on, when I tried to take a shower, the mixer did not work so, it was good for a minute, after that so hot that felt your skin burn and later on very cold, I asked for this to be fixed 3 times but it was not.

Dear MIGUEL IGNACIO P., Thank you for taking the time to tell us about your experience at the Novotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay

Customer review rating 4.5/5

Gasper P. Couples - 16/03/2020 Confirmed reviews ALL

Hotel is beautiful..staff was amazing . Great location located in the el tesoro mall.

Dear GASPER ANTHONY P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team and Juliana our receptionist. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean and courteous but need some improvement

Customer review rating 4.5/5

Scott Business - 16/03/2020 Confirmed reviews ALL

I definitely enjoyed my stay there as far as the security and cleanliness of the hotel being honest I did not care for the mattress that I slept on pillows were great comforter was good the TV entertainment was not good for English visiting customer like myself unable to enjoy watching TV in the room tried to change the preferences in language did not help whatsoever once again the mattresses for a so-called five star hotel was very dissatisfied and uncomfortable to sleep on at least for me, I found your staff especially you're bellhop Santiago to be the most asset to me personally was extremely helpful in communication not only in English but in Spanish also and being extremely willing to help me in all those regards highly recommend you give him a raise, I found your food in the hotel to be very unsatisfactory and found myself having to venture out to the streets of meta-gene to be able to find quality food so I do not recommend eating at the hotel or the mall attached to it I do recommend seeking food in the city at the quality recommended restaurants

Dear SCOTT GRIFFITH L., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.5/5

Alba P. A. M. E. Business - 15/03/2020 Confirmed reviews ALL

Everything was super staring from the time we checked in to the time we checked out

Dear ALBA EDITH P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro- It is always a pleasure to receive positive feedback. I will share your comments with our team. Especial to Cristian our waiter. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located. Convenient entry through mall.

Customer review rating 4.5/5

Melissa L. Families - 15/03/2020 Confirmed reviews ALL

Very clean. Staff helpful. Breakfast good. Will definitely stay there again.

Dear MELISSA L. LONDONO, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Tyrone Friends - 15/03/2020 Confirmed reviews ALL

Extremely pleases

Dear MARIA ALEJADRA P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Customer review rating 4.5/5

Jonathan Families - 13/03/2020 Confirmed reviews ALL

Very pleasant stay. Safe very attentive personel.

Dear JONATHAN ANTHONY V., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great place to stay

Customer review rating 4.5/5

Gary Business - 12/03/2020 Confirmed reviews ALL

This hotel is great. The service is excellent. The rooms are super clean and comfortable. They change the breakfast menu quite often for variety. The food is fresh and tastes very good. There is plenty of water and juice available. I never got any of those snaeky surprise charges here that some other hotels try to place on the Checkout process. Great hotel.

Dear GARY LEN S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Thomas H. G. Couples - 11/03/2020 Confirmed reviews ALL

Loved"!!!!!! the dog!!!!!!!!

Dear THOMAS HENRY G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we are a Pet Friendly hotel, so, our principal Host is our lovely Atreus. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice comfortable Rooms and Great Staff

Customer review rating 4.5/5

Scott Business - 03/03/2020 Confirmed reviews ALL

I stay here monthly, and enjoy the food options in the attached mall as well as for shopping. the rooms are comfortable, quite, and the staff is always friendly and helpful!

Dear SCOTT EVERETT C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location!

Customer review rating 4.5/5

Mariela Solo - 28/02/2020 Confirmed reviews ALL

I had one of the best experiences I’ve ever had while traveling. All of the staff was attentive, professional, and friendly. They went above and beyond to make me feel at home and went above meeting my expectations. The hotel is in a great location with nearby shopping and restaurants. Their room service was quick and delicious. I had a fantastic view of Medellin and the views were breathtaking. I’m definitely staying at Novotel again.

Dear MARIELA ALEJANDRA M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

everything okay except tea/coffe kettle and iron box

Customer review rating 4.5/5

Rasheed A. Couples - 20/02/2020 Confirmed reviews ALL

Request you to kindly provide tea/coffee kettle and iron box all else is amazing

Dear ABDUL RASHEED A. SHAMSUDDIN, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, Let me tell you, we are calling the taxi driver to know what happened with the extras in your credit card. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Nabil A. Solo - 16/02/2020 Confirmed reviews ALL

Beautiful hotel and staff

Dear NABIL FOUAD A., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro (Ex Atton). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice but very short stay

Customer review rating 4.5/5

Bert Business - 14/02/2020 Confirmed reviews ALL

Arrived very late and I was tired, but service was good and with good attention!

Dear BERT MARCEL A V., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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