Novotel Medellín El Tesoro 4 stars

Customer review rating (ALL Rating) 4.6/5 2,173 reviews

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Novotel Medellín El Tesoro - Image 1
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Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,173 reviews

TripAdvisor Rating  4.5/5  866 reviews

Customer review rating 5.0/5

Jasmine E. G. Couples - Confirmed reviews ALL

Excellent customer service

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Clean and beautiful Hotel

TripAdvisor rating 5.0/5

Andy_Drums62 TripAdvisor review

I stayed here for 7 nights and am going to be 100% honest from my experience. First of all, the hotel staff were terrific, they bent over backwards to make our stay as pleasant as possible. Santiago, the front desk attendant was nice enough to give us an additional 2 hours to check out since our flight was 12am which I really appreciated. There was also another gentleman who's name I did not get, who kept bringing me cold water to drink when waiting for our UBER to arrive :) My room was a suite on the 13th floor with the most incredible view of any hotel I have ever stayed at (photos posted). I will never EVER forget that view. My room was clean, quiet and cool, just like I like it. Housekeeping staff were very nice and attentive. The Hotel WIFI was perfect, and the hallways smelled very nice - an indication to me of a very clean hotel! I used the gym once and it was ok. This hotel is directly connected to a HUGE shopping mall (El Tesoro Mall) which was ultra convenient, especially on departure day as I had many hours to kill before my midnight flight. There were rumors of a supermarket in the mall, however, I walked for an hour and never found it. That is how big this mall is! The rooftop heated pool was amazing despite the (ugly) pool of standing water that everyone had to cross to get on the deck, but oh the view... Also, there was no food or drink service at the pool that we could see which was strange. We had buffet breakfast 2 days which wasn't good (eggs were ice cold, no bacon, chicharron tough as leather, and oatmeal was like water) for around 80000 COP ($20 US) PP. The food in the rooftop restaurant not good either (steak was way undercooked and so salty we drank water for hours after). We felt all of the food was over-priced and wound up dining elsewhere most of the time. The hotel location is in El Poblado, very crowded, very busy, very safe, however, it started to get annoying to go anywhere because you could only go by UBER or taxi, there is no way to just walk out into the street. Trying to get in and out was slow moving and filled with traffic at times as well, through no fault of the hotel. I got the sense that this hotel, albeit beautiful and clean, was designed mostly for business travelers. Overall, the good definitely outweighs the bad here. This is a beautiful and clean hotel which I would definitely recommend to anyone who would ask my opinion if they should stay there.

Customer review rating 4.0/5

Joaquin U. C. Business - Confirmed reviews ALL

as expected, the GYM sucks

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Customer review rating 5.0/5

Edwin C. B. Business - Confirmed reviews ALL

Great experience

Dear guest, Thank you so much for taking the time to answer our survey; your opinion is very important to us. We're glad to hear you enjoyed your stay and that everything was great. It motivates us to keep improving every day. See you soon! Regards, Andrever Giraldo Gerente de turno

Customer review rating 3.5/5

Carlos A. R. G. Business - Confirmed reviews ALL

Location is complicated and too expensive for given value.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

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Other web-users rate our hotel

  • 796 reviews 9.7/10 Location
  • 795 reviews 7.9/10 Room
  • 1,293 reviews 8.5/10 Service
  • 21 reviews 6.1/10 WiFi
  • 359 reviews 7.4/10 Breakfast
  • 358 reviews 8/10 Cleanliness
  • 322 reviews 7.4/10 Food
  • 280 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.