Novotel Medellín El Tesoro 4 stars

Customer review rating (ALL Rating) 4.6/5 2,034 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Our accommodation(s)

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Room 1

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,034 reviews

Customer review rating 2.5/5

Roy H. M. G. Couples - Confirmed reviews ALL

Dear Roy We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry that your experience did not meet your expectations. We will take into account all of the situations you mentioned, to take the appropriate measures improving our service from it. However, we also want to tell you that we had some problems from august 10th, specially related to the water heather due to the earthquake. We hope you give us another opportunity to better serve you in the future. Have a nice day. Sara Suaza Customer service

Customer review rating 2.0/5

Shebella P. S. Couples - Confirmed reviews ALL

Dear Shebella We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry that your experience did not meet your expectations. We would like to have more information about it. We hope you give us another opportunity to better serve you in the near future. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Wendy R. S. Couples - Confirmed reviews ALL

Dear Wendy We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 4.5/5

Carol C. Families - Confirmed reviews ALL

Dear Carol We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry for the inconvenience you had with the hot water at the shower. We will take the appropriate measures to avoid this situation from happening again in the future. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Mireina S. M. M. Families - Confirmed reviews ALL

Dear Mireina We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Other web-users rate our hotel

  • 691 reviews 9.7/10 Location
  • 725 reviews 8/10 Room
  • 1,183 reviews 8.7/10 Service
  • 15 reviews 4.5/10 WiFi
  • 330 reviews 7.5/10 Breakfast
  • 325 reviews 8/10 Cleanliness
  • 306 reviews 7.4/10 Food
  • 250 reviews 8.2/10 Amenities

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