Novotel Medellin El Tesoro Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,245 reviews

ALLSAFE approved hotel

Novotel Medellín El Tesoro (Ex Atton)
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+ 17 Services

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Hotel services

RESTAURANT EL ALMACÉN

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 238 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 238 non-smoking rooms
    • 24 floors
  • Languages spoken at the hotel
    • Spanish
    • English
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
Access to property
  • Shuttle
    • AEROPUERTO INTER JOSÉ MARÍA CÓRD Additional charge
    • MDE Additional charge
  • El Tesoro Shopping Park
    • On site
    • 2,000 parking spaces
    • Public
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Novotel Medellín El Tesoro has spacious, modern rooms. In addition to the connecting room option, there are accessible rooms, with accessible shower area, bathroom chair & elevated toilet. It has all these amenities: safe, work desk, spacious bathroom, air conditioning, flat-screen TV with cable channels, and WIFI access. Choose a view of the city or the mountains!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 91

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Medellin El Tesoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,245 reviews

TripAdvisor Rating 4.5/5

792 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excelente, confortable

Customer review rating 5.0/5

Víctor M. S. V. Business - 23/11/2021 Confirmed reviews ALL

Hotel confortable

Dear VICTOR MANUEL SANABRIA V., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Extremly well kept and very proffesional staff

Customer review rating 5.0/5

Alex Couples - 22/11/2021 Confirmed reviews ALL

I had a great experience overall, the staff was very proffesional, the hotel is very well kept and clean. Being in a mall adds extra perks and security.

Dear ALEJANDRO L., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro
Customer review rating 4.5/5

Fior Friends - 21/11/2021 Confirmed reviews ALL

Love everything about the hotel expected that the pool close at 4 pm. Also that the spa team was not friendly didn’t have customer services at all

Dear FIOR DALIZA Q., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Good stay

Customer review rating 4.0/5

Olga M. J. Friends - 20/11/2021 Confirmed reviews ALL

I’m waiting for my room. The check inn is at 3 but that’s no truth

Dear OLGA VIVIAN M., Thank you for sharing your comment with us. It is a pleasure to have you stayed at the hotel and that you will leave us these comments, they are very important to be better day by day. Regarding the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. Likewise, we want to offer our apologies, waiting for a new opportunity and with this, to meet your expectations. Our commitment is that you want to return so we will be delighted to have you again. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Big misses

Customer review rating 1.5/5

Sad E. L. E. Solo - 20/11/2021 Confirmed reviews ALL

The lack of care and communication from three front desk filled every interaction with regret. The room not being ready, waiting long after when promised illustrated the lack of care as the earlier residents left before. Challenging to setup ability to charge to room. Persistent challenges in spa and restaurant to charge to room. Then got charged twice when breakfast was included. A couple bright spots where an individual helped me as a guest. Otherwise a coldly Inefficient experience that does not reflect the Novotel experience.

Dear DOUGLAS DAVID WILLIAM B., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your e.; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro
Customer review rating 5.0/5

Luz M. P. Families - 20/11/2021 Confirmed reviews ALL

The best experience by far the staff is excellent and the customer service out of this world

Dear SHAWN CHRISTOPHER P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Good stay

Customer review rating 5.0/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

Good stay

Dear CARLOS JAVIER C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well located but unfriendly staff

Customer review rating 2.0/5

Shad M. Families - 17/11/2021 Confirmed reviews ALL

Upon checking in the lady who assisted me was not very friendly and came across rude. She was not very informative or welcoming. I honestly felt like my presence bothered her. I have a lot of option to stay in Medellin. I come there often almost every two months. I do not think that I will return to the Novotel Hotel. The other front office staff was nice. The gentleman how helped me was really professional and nice. The bar upstairs was great and so were the waiters. Housekeeping was also extremely nice.

Dear SHAD KRISTIAN m., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Convenient location

Customer review rating 3.0/5

Curtis M. Couples - 17/11/2021 Confirmed reviews ALL

Good, clean, hotel located in a convenient location. We had requested an upgraded room and it took a couple days for upgrade to happen after multiple conversations. The chairs in the room are not comfortable and would suggest upgraded furniture. We really enjoyed the spa however it is very busy and hard to get reservations. It looks like you have plenty of rooms to accommodate increased appointments and more staff would be a recommendation. Trying to receive packages were a challenge and staff members seem to be disorganized. It took multiple attempts & conversations before staff would find items which was frustrating for us. Messaging between staff from day today did not seem to be well coordinated.

Dear CARRIE M., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro
Customer review rating 5.0/5

Joel R. Couples - 16/11/2021 Confirmed reviews ALL

Everything was good

Dear JOEL R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro
Customer review rating 5.0/5

Hernán G. Business - 15/11/2021 Confirmed reviews ALL

Excellent service

Dear HERNAN OSWALDO G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Excelente.

Customer review rating 5.0/5

Carolina Business - 12/11/2021 Confirmed reviews ALL

Confortable

Dear DANYALHA CAROLINA C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great stay and great location with many amenities close by.

Customer review rating 5.0/5

Anonymous Friends - 12/11/2021 Confirmed reviews ALL

Happy with the stay and accommodations

Dear DANIEL ANTHONY R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well located, being inside the mall where you can find everything is an asset. Good stay

Customer review rating 5.0/5

Paula M. Business - 12/11/2021 Confirmed reviews ALL

Good experience. Delicous breakfast, nice service.

Dear GLORIA PAULA M. MADARIAGA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great service

Customer review rating 5.0/5

Annet M. Solo - 11/11/2021 Confirmed reviews ALL

Excelent

Estimado/a ANNET m., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo ya que continuamente nos esforzamosen mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Located in the best mall of Colombia

Customer review rating 3.5/5

De M. Business - 11/11/2021 Confirmed reviews ALL

The hotel is quiet well located, in a mall, with direct access. Service is good, the breakfast is so so.. I would say, it is probably the area that could be improved.

Dear LUDOVIC DE m., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Spectacular service and a fantastic resort

Customer review rating 5.0/5

S. Couples - 10/11/2021 Confirmed reviews ALL

Fantastic service from the moment you enter the doors to well after your stay

Dear MICHAEL ANTHONY S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Fantastic property

TripAdvisor rating 5.0/5

OscarL578 24/01/2020 TripAdvisor review

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!

Dear Mr. Oscar. On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

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