Novotel Medellin El Tesoro Hotel 4 stars

Name: Novotel Medellin El Tesoro
Address: MEDELLIN, 50022, COLOMBIA
Telephone: (+57)4/6048156
Rating: 4.5

Customer review rating 4.5/5 976 reviews

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+ 17 Services

Novotel Medellin El Tesoro Hotel

Hotel that makes every moment matter

How about a Colombian coffee while admiring the mountains of Medellin? Then Novotel Medellin El Tesoro is for you. Within the El Tesoro Shopping Park, the hotel with pool has spacious rooms, event spaces, bar and restaurant with breakfast, and a spa equipped with 3 massage rooms to recharge after a busy day. As the city's second largest hotel, it has all the necessary infrastructure and comfort.

This Medellin hotel is located within the renowned El Tesoro Shopping Park, which has a variety of shops, restaurants and entertainment. It offers easy access to the Rionegro and Olaya Herrera airports. Do you want to know what to do in Medellin? Some attractions are: Amusement park Tesoro Encantado, the Botanical GardeN, Museum of Modern Art, Ciudad el Río Park and the Metropolitan Theatre.

Wondering what is the best season to travel to Colombia, we will tell you: July to August, & December to March, where rain is minimal. Enjoy tours in Medellin and visit sites like the Explora Park.

Hotel extras

Accessibility for people with reduced mobility
SPA with Turkish bath, massages, treatments and beauty salon
Free 24-hour parking
Pet-friendly hotel! Small pets welcome.
Infinity pool with an unmissable view of the city

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
Private indoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control Manual temperature control
- Air Conditioning
AEROPUERTO INTER JOSÉ MARÍA CÓRD Paying
Languages spoken at the hotel
- English
- Spanish
Reception open 24 hours a day
Early check-in/Late check-out Paying
- Early Check In (Paying)
- Late Check Out (Paying)
Porter
Concierge

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks

Fitness centre
Solarium
Babysitting on request

6 Meeting room(s)
Self service business centre

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

By plane
AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Our accommodation(s)

Novotel Medellín El Tesoro has spacious, modern rooms. In addition to the connecting room option, there are accessible rooms, with accessible shower area, bathroom chair & elevated toilet. It has all these amenities: safe, work desk, spacious bathroom, air conditioning, flat-screen TV with cable channels, and WIFI access. Choose a view of the city or the mountains!

Standard Room with 1 King Size bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft

Satellite/cable colour TV
Business Desk
Direct dial telephone

Standard Room with 2 single queen beds

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Free in Room Mineral Water
Satellite/cable colour TV
Business Desk
Direct dial telephone

Deluxe Room with 1 King-Size bed

Max. number of persons: 2
Area: From 43 m² / 463 sq ft

Business Desk

Executive room 1 king size bed

Max. number of persons: 2
Area: From 58 m² / 624 sq ft

Business Desk

Room Office: Room w/o bed customized as office for exclusive use during day

Max. number of persons: 2

Business Desk

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

BAR PERIFERICO

With capacity for 90 people, the Periférico bar is the best place to enjoy good times. Have a cocktail or wine and enjoy good live music! Open from 10:00 a.m. to midnight.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 91 m²
Maximum capacity: 100 people
Maximum banquet capacity: 80 people

Find out more

Poor

J Couples - 21/09/2021 Confirmed reviews ALL

Room walls were paper thin. Heard the phone call placed in the next room for room service completely almost as if we were in the same room. Construction noise & painting of hallways at 8am on a Saturday morning at the 6th floor. Guests smoking & yelling in the floor hallway at 7am on Sunday morning. Despite paying for room at checkin, being forced to wait by security at check-out as front desk claimed we did not pay for the room rate.

Dear CEM M., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Excelente estadia

Hernan Business - 21/09/2021 Confirmed reviews ALL

Inigualable

Dear LORENZO C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel medellin El Tesoro

Excelente localización

Bárbara A. G. Families - 21/09/2021 Confirmed reviews ALL

My family and I were more that satisfied and we are already planning our next vacation with families and more friends. Loved everything in Medellin. Employees very respectful with everyone and the food super delicious. I will not be staying at any other hotel other that Novotel.

Dear BARBARA ALIANA G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Amazing staff amazing location

Nisha K. Solo - 21/09/2021 Confirmed reviews ALL

It was my first time in Colombia and I’m very happy and satisfies that I chose Novotel the staff was very friendly amazing views from my room and the pool and view from the pool was amazing. The staff during breakfast was super friendly I will definitely be staying here when I come back to Medellin. The garage staff was very helpful with calling a cab. Left a big place in mt heart for the city of Medellin and Colombia due to the staff and people there

Dear NISHA K., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Nice presents in the room, the chocolates and soaps were very thoughtful.

Anonymous Couples - 21/09/2021 Confirmed reviews ALL

Everything was good. However, it would be nice if the room don’t get lock before our check out and the person in charge to call a cab had told us that the cab service didn’t answer and don’t let us wait without any information about it.

Dear ANDRES FELIPE P., Thank you for sharing your comment with us. It is a pleasure to have you stayed at the hotel and that you will leave us these comments, they are very important to be better day by day. Regarding the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. Likewise, we want to offer our apologies, waiting for a new opportunity and with this, to meet your expectations. Our commitment is that you want to return so we will be delighted to have you again . Best regards, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Very nice hotel!

Jr Couples - 19/09/2021 Confirmed reviews ALL

It was a nice hotel, clean and organized. Def will go back!

Estimado JOSE VIRGILIO R., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Not guest friendly

Xavier C. Couples - 19/09/2021 Confirmed reviews ALL

Hotel expectations are meet for its price. Building is well maintain, rooms are clean and Medellín view from floor 15 are fantastic. Sorry to say, hotel has several restrictions on adding additional people to room, as such visitors having to be from the same family group. This will restrict my future visits to the city and prevent me from booking on this hotel. Food at the restaurant is ok, and being located by the side of a mall is a great advantage. Having a hard choice to make over AirBnb on the same area.

Dear OSCAR JAVIER C. GARCIA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Perfect Location

Andres Solo - 18/09/2021 Confirmed reviews ALL

I stayed for 8 nights and would go back next time in Medellin. The location is excellent because you get access to the best mall in Medellin (El Tesoro) which more than a shopping mall is a social gathering place with lots of food options. It's also walking distance from a smaller mall called Del Este and two of Medellin's best restaurants: Niku and Cusco. The bar at hotel rooftop is also very pleasant. The staff (Bryan and Oscar at front desk) and Gloria (housekeeping) were very friendly and helpful.

Dear ANDRES DAVID G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great stay! Wonderful Experience!!

J R. Families - 17/09/2021 Confirmed reviews ALL

The hotel was very clean and the staff was courteous and friendly. The breakfast food was wonderful and they went over and beyond to please you. The pool has beautiful views, the only negative is it closes at 5pm. With the hotel being connected to the mall there are plenty of food options as well as stores galore and an indoor amusement park.

Dear JENIFFER LYNN R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Easy access to Mall

Colleen M. Families - 16/09/2021 Confirmed reviews ALL

Hotel was clean, employees were polite and in general, helpful.

Dear COLLEN M., Thank you for sharing your comment with us. It is a pleasure to have you stayed at the hotel and that you will leave us these comments, they are very important to be better day by day. Regarding the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. Likewise, we want to offer our apologies, waiting for a new opportunity and with this, to meet your expectations. Our commitment is that you want to return so we will be delighted to have you again. Best regards, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great room

Anonymous Couples - 16/09/2021 Confirmed reviews ALL

Comfortable, clean, and great stay!

Dear MELISSA SONIA M., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well located

Alexandra V. Friends - 15/09/2021 Confirmed reviews ALL

Fantasy

Dear MAXIMO L., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Well maintained facilities, incredible staff, friendly and helpful

Joy B. Families - 13/09/2021 Confirmed reviews ALL

The only problem we had was when we first arrived we received a room that was not wheelchair accessible. At least the shower had a lip that prevented easy access to the shower. We were moved on the second day to room 601 which completely solved our problem. We will ask for room 601 or one very similar to it for our next stay as it was perfect for us.

Dear JOY DE ANN B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

wonderful!

Anonymous Business - 13/09/2021 Confirmed reviews ALL

top quality!

Dear MARK E., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Great choice for Medellin stay

Dy60 Friends - 12/09/2021 Confirmed reviews ALL

Stayed three nights and had 2 breakfast

Dear David Aram Y., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Myrna M. Families - 11/09/2021 Confirmed reviews ALL

Good stay

Dear MYRNA LUCIA M. FELIZZOLA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

agradable

Los D. E. Business - 10/09/2021 Confirmed reviews ALL

son muy amables

Dear LOS DEL e. S.A.S, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia MOD Novotel Medellin El Tesoro

Fantastic property

OscarL578 24/01/2020 TripAdvisor review

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!

Dear Mr. Oscar. On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

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