Novotel Medellin El Tesoro Hotel 4 stars

Great service, nice breakfast, nice room.

The hotel is nice with nice rooms at a great value.

Confortable

I would rate the hotel 10 if while booking I was informed that the rooftop pool area was only opened until 4pm considering I only book the hotel for the view and despite paying extra for the best king room we were put into floor 12 and when we asked for a higher floor we were told a wedding party had booked all 8floors(unlikely) Don’t pay extra for the breakfast not worth it. The room it’s only a 5min drive from el poblado and it’s very clean

Hi, I really appreciated staying with you. I came to MDE for dental and hair treatment through Colombia Care. You have a really nice facility and the room I stayed in was very clean, though lacking in equipment for a long stay: no ironing board. Cute kitchen, but: cupboards bare not even basic fork and spoon. COVID has made it hard, but there was lack of written information. Was told to use QR reader for information and it took me to an INSTAGRAM page for the hotel. I never saw a real menu or understood costs for room service, so I just didn't really use it. Restaurant/bar staff/and room cleaners very good. Though at end when they were serving breakfast crowds would accumulate while one person served and others looked on. It didn't make sense to me, but maybe it was COVID requiring that guests could not serve themselves. Finally--my situation may not have been like many, but I came to Colombia to reunite with dear friends after NINE years. Three of them travelled across Colombia from Armenia on 20-hour bus ride. Another lives in Niquia and came frequently. Another, near la Floresta. My problem was how difficult it was for them to visit me. My friend from Niquia, first visit, security showed up! I was stunned. He came again and I had him stay the night on the extra bed, and paid for him to stay. He showed ID. Despite this, the day of my check-out, he came up and front desk called to see what he was doing in my room? This when he had been regular guest, and we were merely all together, along with a two-year old child, enjoying our last moments. The challenge of making my friends uncomfortable really made me doubt returning to Novotel. I felt totally welcome, but THEY did not. THEY were doing nothing wrong by visiting me. It is good to maintain secure premises, surely, but from my perspective, this was overzealous. But to reiterate the positive: Camilo bartender, A+; Jorge, A++, Elizabeth A+++++ always smiling and kind, Katalina, A+, David and Jesus A++++. Gracias a todo. It was really lovely to meet so many wonderful, kind, helpful Colombians.

The front desk staff definitely needs better customer service skills. This is the second time staying there and I said let me give them another chance. The only reason i stayed there because of location to the medical tower and the next morning had two meetings in the area. But I thought the front desk was horrible and breakfast got worse from the last time I stayed in March. Which was average at best on the first stay. Hope the feedback helps your hotel improve for future guests and business.

Very nice hotel and great service! would recommend !

We had a big group stayed with us throughout our stay, we worked directly with an Event coordinator (I believe) and she was always willing and a text away from anything anyone is our guests or ourselves needed. Will continue to come back here for future stays ✨ Thank you

The staff, room, the location was perfect.

well I been staying at this hotel for a while now, I believe 6 time if im not mistaken, and every time I do pre pay for the breakfast package , so far I did not had any problem until my last stay at the hotel, my last visit to the Novotel was for 4 days, out of those 4 days I only had breakfast my first two day, the other two days I literally had just caffe and fruit, I try to get some egg and bread on Sunday, but at the Restoran on the hotel there is no line to define were the line star or end, all the guess just get to the table to ask for whatever is it that they want, and on that day I got tire of waiting, on Monday I set down order two eggs, they bring me coffee, then I wait for 10,,, 15 ,,, 20 minutes for my eggs and they NEVER arrive, I drink my coffee ( by then it was already cold!!! I got up and left, so I guess for my next visit to medellin I think it will be better if I look for a different hotel, you know a hotel that actually honor when a guess pre paid for breakfast

Good

Novotel was greatly located in El Poblado, right next to el Tesoro plaza. The staff were kind and always willing to help. It is convenient for tourists looking to spend a few days in Medellin. The restaurant/food is average, nothing extravagant, but you you have many options in the plaza.

It was a very nice experience, the facilities were beautiful and had a nice time. Felt very safe for the kids and customer service was on point. The breakfast wasn’t really a 10 but overall it was a nice experience.

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!