Novotel Medellín El Tesoro 4 stars

Customer review rating (ALL Rating) 4.6/5 1,920 reviews

Best price
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Novotel Medellín El Tesoro - Image 1
Novotel Medellín El Tesoro - Image 2
Novotel Medellín El Tesoro - Image 3
Novotel Medellín El Tesoro - Image 4
Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Our accommodation(s)

See availabilities

Room

Standard Room with 2 single queen beds

Photo out of - Standard Room with 2 single queen beds

Modern and comfortable rooms with 2 Queen size beds, WiFi, flat screen TV, air conditioning and safe. With views of the city or the mountains. Non-smoking room

Max. number of persons
2
Area
From 31 m² / 333 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Mini Bar

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 31 m² / 333 sq ft
  • Bedding 2 x Double bed(s)
  • Accessible room
See availabilities

Modern and comfortable rooms designed to ensure rest. With one King bed, living room, breakfast and WIFI included, flat screen TV, AC, desk, safe. Non-smoking room with city view.

Max. number of persons
2
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Large studio designed to ensure rest and a perfect trip. With 1 King bed and 1 Sofa Bed, breakfast bar, microwave and fridge, spacious bathroom, free WiFi, flat-screen TV, air conditioning and safe.

Max. number of persons
2
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Mini Bar

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Rooms with King bed, on the VIP floor, flat screen TV, WiFi, air conditioning, city view (high floor), full amenities, selection of products from the complimentary minibar. Additional VIP floor benefits.

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Mini Bar

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Rooms with Queen bed, on the VIP floor, flat screen TV, WIFI, air conditioning, city view (high floor), full amenities, selection of products from the complimentary minibar. Additional VIP floor benefits.

Max. number of persons
2
Area
From 31 m² / 333 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Mini Bar

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Rooms with king bed, 2 main rooms (living room & bedroom) double sofa bed, flat-screen TV, WIFI, air conditioning, safe, desk, kitchenette with coffee maker, microwave, kettle, refrigerator & dishwasher.

Max. number of persons
2
Area
From 58 m² / 624 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Mini Bar

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • AEROPUERTO INTER JOSÉ MARÍA CÓRD Additional charge
  • MDE Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 238 rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • 238 non-smoking rooms
  • 24 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Porter

  • Porter

Catering

2 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

6 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Fitness center

  • On site
  • On site
  • Indoor parking
  • Public
  • 2,000 parking spaces
  • Max Limited Height: 2.5 m / 8.202 ft

Espiritu

Photo 1 out of 5 - Espiritu

New venture in Medellín merging haute cuisine and authentic Colombian food and beverages in a menu by chef Álvaro Clavijo, ranked 23rd of the world's best chefs based on the World's 50 Best restaurants.

Cooking style
Bistro
Classifications & labels
2024
Capacity
110
Accessibility
Accessible service
Cra 25 1 Sur 45 El Poblad, 50022 Medellin, Colombia
Telephone +57 302 2428522

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Rooftop
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

New venture in Medellín merging haute cuisine and authentic Colombian food and beverages in a menu by chef Álvaro Clavijo, ranked 23rd of the world's best chefs based on the World's 50 Best restaurants.

Let the music and therapy seduce you, the aromas elevating your spirit to a state of complete liberation, absolute tranquility and infinite serenity. Those who come to Nirvana Spa Colombia

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,920 reviews

Customer review rating 4.5/5

Florence F. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Lucia P. Solo - Confirmed reviews ALL

Dear Lucia We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry that your experience did not meet your expectations. We hope you give us another opportunity to better serve you in the future. Have a nice day. Sara Suaza Customer service

Customer review rating 4.0/5

Jermine J. J. F. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Karen B. Business - Confirmed reviews ALL

Dear Karen We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 4.5/5

Melisa F. Couples - Confirmed reviews ALL

Dear Melisa We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 3.0/5

Lucia P. Solo - Confirmed reviews ALL

Staff was pleasant,

Dear Lucia We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry that your experience did not meet your expectations. We hope you give us another opportunity to better serve you in the future. Have a nice day. Sara Suaza Customer service

Customer review rating 4.0/5

Jermine J. J. F. Business - Confirmed reviews ALL

The hotel in general was good, the only thing this time they did not put any ameneties in the badroom, i had to call to ask for the showercap.

Customer review rating 5.0/5

Karen B. Business - Confirmed reviews ALL

well located , excelent service

Dear Karen We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 4.5/5

Melisa F. Couples - Confirmed reviews ALL

Great experience with Novotel. Very silent, could sleep in peace after an eye surgery.

Dear Melisa We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Lisa M. D. Business - Confirmed reviews ALL

Beautiful hotel, great breakfast, loved the rooftop pool and mall attached

Dear Lisa We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 4.0/5

Santiago V. G. Business - Confirmed reviews ALL

Nice room. No tube though. Coffee maker in the room has a bad design, they should consider to use something different, no sense to ask the staff for help making it to run.

Dear Santiago We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are sorry that your experience did not meet your expectations. We will take the appropriate measures to improve our service related to the coffee makers. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Maria I. Z. T. Couples - Confirmed reviews ALL

After staying my first time in novotel tesoro in Medellin i never stayed at another hotel.

Dear Maria I. We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Crystal C. D. Friends - Confirmed reviews ALL

Nice clean the breakfast and staff were amazinggggggg! I defiantly will be back!

Dear Crystal We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Teresa D. Families - Confirmed reviews ALL

Everyone made this experience pleasant! Very clean, very polite staff, everyone knew english and it was easy to communicate. The hotel was very well located and we were close to everything. All our cab ride were less than 10 minutes.

Dear Teresa We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Olivia M. C. Couples - Confirmed reviews ALL

Well Located, Awesome Accommodations and Friendly Staff

Dear Olivia We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Jaime A. B. Solo - Confirmed reviews ALL

Your hotel is amazing with 5 starts service 👍

Dear Jaime We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We will extend your comments to all of our team. We know this will serve as encourage to keep doing a great job. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 3.5/5

Shurmel C. E. Solo - Confirmed reviews ALL

Good hotel. The food could be better

Customer review rating 4.0/5

Agustin F. Families - Confirmed reviews ALL

THERE WERE COUPLE HIT AND MISS, BREAKFAST STAFF GREAT, SPECIAL A YOUNG LADY NAME ROSA SHE WAS A 10 OUT OF 10. MORE INTO THE EVENING WAS NOT SO GREAT, ISSUES WITH NOT CREDIT CARD ON FILE, I STEP TO THE SIDE FOR A SECOND TO ANSWERED A CALL AND. I WAS TOLD THAT I HAVE TO CONSUME OR I CAN'T BE AT THE RESTAURANT EVEN THAT I WAS POINTING TO THE LADY THE TABLE THAT I WAS SITTING AT WITH MY WIFE, SHE DIDN'T USED HER CUSTOMER SERVICE SKILL IN THE APPROPRIATE WAY, THERE WERE FEW OTHERS BUT I CAN WORK WITH THE DAILY SITUATIONS. I AM A HOUSEKEEPER DIRECTOR IN THE NEW JERSEY CASINO INDUSTRY AND APPROACH TO SITUATION IS THE MAIN CONCERN THAT I ALWAYS REMAIN MY STAFF, THE LADY AT THE RESTAURANT SHOULD IT ASK IF I WAS ATTENDING BEFORE ASSUME THAT I WAS JUST STANDING THERE IN THE PHONE.

Dear Agustin We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry that your experience at the hotel and restaurant did not meet your expectations. We received this information from you at the front desk, and we took the appropriate measures to avoid this kind of situations from happening in the future. We know how important it is to have a great customer service at our hotel. That is why we keep improving it every day. Please, rest assure nothing like this is going to happen anymore. We hope you give us another opportunity to better serve you in the near future. Come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Ingrid M. H. Business - Confirmed reviews ALL

The staff is the best

Dear Ingrid We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked everything. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Selicia F. Business - Confirmed reviews ALL

Staff were super helpful and warm towards me. I love that it connects to the mall because there's so much to see and do. The restaurants are so good. I cannot wait to come back!

Dear Selicia We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked everything. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 3.5/5

Miriam M. M. Friends - Confirmed reviews ALL

Somebody came and said that we had to open the tap water 5 minutes before going in to the shower which is none sense. And still the water did not came hot.

Dear Miriam We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry that your experience did not meet your expectations. We will extend your comments to our general manager, to take the appropriate measures to avoid this kind of situations from happening in the future. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Dana L. D. Friends - Confirmed reviews ALL

Staff was amazing, food was very good

Dear Dana, We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Miguel S. K. Business - Confirmed reviews ALL

great

Dear Miguel We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Steven F. W. I. Families - Confirmed reviews ALL

Excellent location in the El Tesoro shopping mall/commercial district. Was in Medellin from Nashville TN for a hair transplant with Skin Hair Clinic, Dr Lina Muños in the medical towers attached to the shopping mall. Didn’t need a car the entire trip except to get to and from the airport. The mall has tons of shops, restaurants, and even a grocery store. Everything you need. Very clean and upscale. Totally did not expect it to be so nice and safe. Even though they didn’t travel with me, I wouldn’t have any problem letting my wife and young kids roam the mall by themselves. Very safe. Also, the hotel had amazing breakfast in the hotel on floor PP. Buy the breakfast during the booking. Very upscale. We used the workout room which had plenty of options for our stay. Pro tip: helpful to know basic spanish, however the menus at the restaurants had pictures of every dish and most had English menu options available. The hotel itself had English speaking front desk agents, so that was a non issue. There’s plenty of ATM’s in the mall to get the local currency using your US-based Visa or MC debit card. Overall and amazing experience.

Dear Steven We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We will extend your comments to all of our team. We know this will serve as encouragement to keep doing a great job. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Other web-users rate our hotel

  • 663 reviews 9.7/10 Location
  • 669 reviews 8.2/10 Room
  • 1,131 reviews 8.7/10 Service
  • 14 reviews 5.6/10 WiFi
  • 319 reviews 7.7/10 Breakfast
  • 315 reviews 8.3/10 Cleanliness
  • 297 reviews 7.5/10 Food
  • 238 reviews 8.3/10 Amenities

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