Novotel Medellín El Tesoro 4 stars

Customer review rating (ALL Rating) 4.6/5 2,185 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,185 reviews

Customer review rating 5.0/5

Elizabeth P. Solo - Confirmed reviews ALL

Traveled alone for a dental procedure and it was the perfect stay and location.

Dear guest We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day. Sara Suaza VIP Concierge

Customer review rating 3.5/5

Ana D. B. Families - Confirmed reviews ALL

We have stayed here many times. Disappointed to learn there would be construction and that the breakfast buffet would be moved and the hours shortened; a little advanced warning would have been nice. Also, I almost lost my reservation because I was not told that a credit card would be necessary to hold the room. In fact, all I was told was that I would need to confirm the reservation 24 hours in advance via email. No one in their right mind would send credit card information through email. Luckily, the gentlemen at the desk honored the rate I was promised and he made sure we got a room, but it was very disturbing to arrive in Medellin from the US to find the reservation had been canceled due to a serious lack of communication.

Dear Guest, Thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates to be always better at our service. We are sorry that you experience did not meet your expectations. We hope you give us another opportunity to better serve you in the future. Sincerely, Cordialmente Juan Carlos Garcia Servicio Al Cliente

Customer review rating 5.0/5

Juan I. Business - Confirmed reviews ALL

Excellent

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Customer review rating 4.5/5

Lloyd C. S. Business - Confirmed reviews ALL

Prime location, cozy accommodations, stunning views, and welcoming staff.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Customer review rating 5.0/5

Lelis M. B. Families - Confirmed reviews ALL

The staff is amazing and the hotel location is the best in Medellin. I’ve been staying there since 2021.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Other web-users rate our hotel

  • 771 reviews 9.8/10 Location
  • 798 reviews 8/10 Room
  • 1,299 reviews 8.7/10 Service
  • 19 reviews 6.2/10 WiFi
  • 361 reviews 8/10 Cleanliness
  • 348 reviews 7.6/10 Breakfast
  • 270 reviews 8.3/10 Amenities
  • 195 reviews 8.9/10 Vibe

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