Novotel Medellin El Tesoro Hotel 4 stars

Customer review rating 4.5/5 613 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Novotel Medellin El Tesoro
See on a map
+ 11 Services

Hotel extras

  • It Is part of the renowned El Tesoro business park

  • Located in El Poblado, great for nightlife and local food

  • The bar is on the 21st floor of the hotel, with a breathtaking view

  • Rooftop infinite pool with spectacular views

  • Free Wi-Fi available throughout the entire property

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO INTER JOSÉ MARÍA CÓRD Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Solarium
  • Babysitting on request
Business services
  • 6 Meeting room(s)
  • Self service business centre

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Our accommodation(s)

Standard Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single queen beds

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe Room with 1 King-Size bed

  • Max. number of persons: 2
  • Area: From 43 / 463 sq ft
  • Business Desk

Executive room 1 king size bed

  • Max. number of persons: 2
  • Area: From 58 / 624 sq ft
  • Business Desk

Room Office: Room w/o bed customized as office for exclusive use during day

  • Max. number of persons: 2
  • Business Desk

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

El Almacén restaurant offers a Latin American menu that you can accompany with excellent wines and cocktails. This restaurant is connected to the mall.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

BAR PERIFERICO

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 91

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Medellin El Tesoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

613 reviews

tripadvisor

TripAdvisor Rating 4.5/5

778 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Overall great experience

Customer review rating 4.0/5

Nick Solo - 14/06/2021 Confirmed reviews ALL

The people at the hotel are very friendly and accommodating, that's most important. Food was average compared to a nice hotel in the states but also 1/4 the price. Language barrier was difficult, few staff members speak english well but it doesn't help they have to wear masks and face shields so it made it harder to hear. Views from roof and the mall were stunning. Carlos my tour guide was the man, highly recommend him andesadventure.com

Dear NICHOLAS JOSEPH L., Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Horrible stay, never again

Customer review rating 0.5/5

Jean A. Solo - 14/06/2021 Confirmed reviews ALL

I traveled at the end of May until June 12 as I was going in for an operation on June 3. I have stayed at this property a few times before and have visited the Miami Novotel property as well, as I own a production company and we prepared the New Years party before the pandemic. The room was a nice size but the mattress was extremely soft. The walls were quite dirty and stained. On my second night, I went to sit at one of the side chairs and the chair split and opened completely at the seam. The chair had no mechanical joints and was stapled, not screwed, an extremely weak joint. I called reception and management said they would send someone to change the chair, 3 hours later, a maintenance man came and swapped chairs. I then received a call from management that I will be billed for the chairs repair. At no point did management ask if I was ok or if I injured my self, nothing. I was lucky that this happened the day before I was operated. The clean up and maintenance of the room was horrible. The room was cleaned every few days, we would call and ask for someone to clean up and no one would show up. My father came and I booked him another room for a few days. A few days before he came back to Miami, I had a Covid test scheduled and the person at reception made the tester set up downstairs in the public bathroom.

Dear JEAN CARLO A., Thank you for taking the time to tell us about your experience at the Novotel El Tesoro I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Hotel and Service

Customer review rating 5.0/5

Lee Couples - 12/06/2021 Confirmed reviews ALL

This was a great stay for medical purposes. Good food, price, and service.

Dear SARI S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Latrell B. Solo - 07/06/2021 Confirmed reviews ALL

The hotel is beautiful the people welcomed me in and helped the mall inside of the hotel was even more amazing my room was amazing I loved everything

Dear LATRELL T b., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 2.0/5

Gasper P. Business - 05/06/2021 Confirmed reviews ALL

No housekeeping 1st day Had to ask 3 times for clean towels. Which I got next day. Front desk recommended lab for covid test . I paid $70 us which was outrageous but guaranteed 4 hours results.. I didn't get results till next day.24 hours later.i had to cancel my plans that next day. My husband from NY called lab and got results for me .so I can travel.

Dear GASPER ANTHONY P., Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.5/5

María C. R. Business - 03/06/2021 Confirmed reviews ALL

I love the location, and previously I had stayed there but this time I did not like the gym did not have weights, the room did not have iron I requested one and it took long to receive it and it was burned so when I ironed my clothes the got a bit black

Dear MARIA CAMILA R., Thank you for taking the time to tell us about your experience at the Novotel El Tesoro sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.5/5

Oscar R. Families - 31/05/2021 Confirmed reviews ALL

Room was great experience was ok not so great, because i paid this room thats a little expensive for the city and my family could not even come up to see me. The reason i paid this specific hotel its because i was going to be close to them. Two different employees told me i was allowed to bring them up, then the reception said they didnt allow it. Cleaning employees are great super nice.

Dear ELIANA PAYTRICIA B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. we hope your understanding, because due to covid 19 visits have been restricted. Thank you again for sharing your experience, and we hope your next visit. Sincerely,

Yes!! Very good, very satisfactory

Customer review rating 5.0/5

Elizabeth Y. Families - 31/05/2021 Confirmed reviews ALL

all the staff are very attentive and friendly I felt at home whenever boy received me with open arms as if I were from the Novotel family I always recommend them thanks

Dear ELIZABETH GABRIELA Y., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Service and Location

Customer review rating 4.0/5

Anonymous Friends - 26/05/2021 Confirmed reviews ALL

I was here for 6 days, the hotel was very clean with all kept grounds. The location was awesome.... im talking safe and 5 to 10 moon uber drive from where we needed to go.

Dear LASHAWN BALLARD B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Rance P. C. Couples - 25/05/2021 Confirmed reviews ALL

We really enjoyed the stay at Novotel, the food was awesome, ame the staff very professional.

Dear RANCE PELAEZ c., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome staff, food, and a fantastic Medellin view!

Customer review rating 5.0/5

Santiago Couples - 23/05/2021 Confirmed reviews ALL

I stayed only one day but was able to enjoy how comfortable the room is, how delicious the food is, and I'm really looking forward to coming back!

Dear SANTIAGO H., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Safety

Customer review rating 4.5/5

Don T. Solo - 22/05/2021 Confirmed reviews ALL

Hotel staff ensured I was always in right taxi and had knowledge of my travels

Dear DONALD EDWARD T., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Brian Solo - 20/05/2021 Confirmed reviews ALL

The food this time was not as good and the front desk was very confused

Dear BRIAN PAUL SOHAN G., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. Thank you again for sharing your experience, and we hope your next visit. Sincerely,

Good value hotel attached to a mall

Customer review rating 3.5/5

Alex Solo - 19/05/2021 Confirmed reviews ALL

Selling point of the Novotel is its easy proximity to El Tesoro mall which is very convenient. A few points could be better - gym should be open 24 hours and amenities like mini bar could be updated, but overall staff are very friendly and helpful (especially Lorena who made my stay really great!) and many speak some English so it’s easy to get things done. Would definitely consider staying again.

Dear BARTON ALEXANDER S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great customer service!

Customer review rating 5.0/5

Moni F. Friends - 18/05/2021 Confirmed reviews ALL

Front desk clerk Oscar was so helpful! He is the reason I would stay at the Novohotel again. He was so nice and welcoming for myself and not guest.

Dear GANIYAH ALEXIS W., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Waiting staff was the best

Customer review rating 5.0/5

Anonymous Couples - 16/05/2021 Confirmed reviews ALL

Had a great experience, a little difficulty with language translation but overall we were very happy with our stay

Dear LAUREN ASHLEY K., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Carmen V. Families - 16/05/2021 Confirmed reviews ALL

Very nice! Excellent and extremely nice staff!!

Dear CARMEN CRISTINA E., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect!

Customer review rating 5.0/5

Kellen Solo - 16/05/2021 Confirmed reviews ALL

Great location, awesome staff, fantastic amenities

Dear KELLEN LEE F., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 4.5/5

Jen C. Couples - 14/05/2021 Confirmed reviews ALL

I stayed at Novotel Medellin 3 nights in May 2021. I was really impressed with the property and the level of professionalism/enthusiasm of the staff. From front desk to breakfast staff, they were all great! The room was very spacious and cleaned with a great view. I particularly loved the hardwood floor and the view. The bathroom was cleaned, but could use additional detailed cleaning for the walls and shower. The common areas, as well, by the elevator could also use some vacuuming. The type of rooms we stayed in are located near the elevators, unfortunately, so be prepared for some sleep disturbance, at least the first night ( nothing major, but you still hear the elevator). For us it was only an issue the first night and we got used to it. There was also the bathroom fan that stayed on constantly. We forgot to ask if there was a way to turn it off, so I am not sure if this is an issue or not, but it can be annoying. Overall, great hotel, great staff, great location (right in the mall)! Keep in mind this is coming from a very picky person! I will definitely stay at Novotel again and also recommend it to anyone.

Dear INDY C., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback and suggestions. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic property

TripAdvisor rating 5.0/5

OscarL578 24/01/2020 TripAdvisor review

I qualify fantastic by the following characteristics: Hotel immerse in an iconic shopping mall. You may say a mall is a mall. This is a flavorful mall. Practical rooms and overall cleanliness. Do not expect luxurious. Beautiful panoramic views. I guess not all rooms offer this. Food quality is fair to good. It has varied in time. Breakfast is a declaration of war from the egg waffle and arepa warriors. It is a drag to get these things as the restaurant is overflowed. Service is good but suffers. General service is fair to excellent. You’ll see pockets of each. Stay there! You’ll enjoy yourself. Battle the egg war!

Dear Mr. Oscar. On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees. Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in medellin