Novotel Medellín El Tesoro 4 stars

Customer review rating (ALL Rating) 4.6/5 2,148 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,148 reviews

TripAdvisor Rating  4.5/5  867 reviews

Customer review rating 4.5/5

Ana M. D. Q. Solo - Confirmed reviews ALL

Everything ran smoothly. Check in was effortless, room was beautiful, well maintained and with a killer view! Kudos to Frederico, Andrever, Jesus (from reception/ concierge) and Sara and Jenny from the restaurant. Their sympathy, friendly hospitality and polite manners made my stay memorable!

Estimado huésped, Muchas gracias por tomarse el tiempo D. responder nuestra encuesta, su opinión es muy importante para nosotros. Nos alegra mucho saber que su estadía fue memorable, nos motiva a seguir mejorando para ti. Compartiremos sus comentarios con nuestro equipo. Esperamos que regreses pronto. ¡¡Feliz navidad!! Cordialmente, Andrever Giraldo Gerente D. turno

Customer review rating 5.0/5

Wilfredo O. U. Business - Confirmed reviews ALL

I received excellent attention in the room and different areas of the hotel

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Customer review rating 2.0/5

Paul M. L. Business - Confirmed reviews ALL

The room water was erratic, shirt head did not function, water temperature impossible to regulate, air conditioning unit made constant noise.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate our service. We are sorry that your experience did not meet your expectations. We will talk to the general manager about what happened . For are very sorry you had to wait that much. Please rest assured we will take the appropriate measures to avoid this kind of situations from happening in the future. Hoping you give us another opportunity to serve you in a better way. We wish you come back soon. Have a nice day. Juan Garcia Guest Service

Customer review rating 4.5/5

Dagoberto A. S. Business - Confirmed reviews ALL

Excellent Service, Great Location.

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

Customer review rating 4.0/5

Francisco V. S. Business - Confirmed reviews ALL

Friendly personnel

Dear guest We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad you liked our hotel and our staff service. We will extend your comments to all of our team. We hope you come back soon to our facilities. Have a nice day. Juan Carlos Garcia Guest Service

In partnership with TripAdvisor

Other web-users rate our hotel

  • 789 reviews 9.7/10 Location
  • 787 reviews 7.9/10 Room
  • 1,275 reviews 8.6/10 Service
  • 19 reviews 6.4/10 WiFi
  • 354 reviews 8/10 Cleanliness
  • 352 reviews 7.4/10 Breakfast
  • 312 reviews 7.3/10 Food
  • 273 reviews 8.4/10 Amenities

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