Novotel Medellin El Tesoro Hotel 4 stars

Customer review rating 4.5/5 416 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Novotel Medellin El Tesoro
See on a map
+ 20 Services

Hotel extras

  • It Is part of the renowned El Tesoro business park

  • Located in El Poblado, great for nightlife and local food

  • The bar is on the 21st floor of the hotel, with a breathtaking view

  • Rooftop infinite pool with spectacular views

  • Free Wi-Fi available throughout the entire property

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO INTER JOSÉ MARÍA CÓRDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Solarium
  • Babysitting on request
Business services
  • 6 meeting room(s)
  • Self service business centre

Hotel location

Novotel Medellin El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 medellin
colombia

Tel: +5746048156

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPUERTO INTER JOSÉ MARÍA CÓRD At 30km / 18 miles - Shuttle paying

GPS :6.196159, -75.558192

Our accommodation(s)

Standard Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single queen beds

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe Room with 1 King-Size bed

  • Max. number of persons: 2
  • Area: From 43 / 463 sq ft
  • Business Desk

Executive room 1 king size bed

  • Max. number of persons: 2
  • Area: From 58 / 624 sq ft
  • Business Desk

Room Office: Room w/o bed customized as office for exclusive use during day

  • Max. number of persons: 2
  • Business Desk
Rooms

Our restaurants and bars

RESTAURANT EL ALMACÉN

Type of cuisine: International

El Almacén restaurant offers a Latin American menu that you can accompany with excellent wines and cocktails. This restaurant is connected to the mall.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PERIFERICO

Non contractual photo

On the 21st floor of the hotel, with a breathtaking view of the city, is Bar Periférico, with an ample menu of cocktails and light dishes. A must in Medellín to enjoy the city views and mountains.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 91

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Medellin El Tesoro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

416 reviews

tripadvisor

TripAdvisor Rating 4.5/5

776 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good as always

Customer review rating 4.0/5

Francisco Business - 24/02/2021 Confirmed reviews ALL

Nice service/ nice food/ recommend to make employees in restaurant more cleaning efficient.

Dear FRANCISCO JOSE S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best people ever

Customer review rating 5.0/5

Sonia P. Families - 23/02/2021 Confirmed reviews ALL

Great customer service, our experience was absolutely perfect, everybody was so nice and helpful So glad we stay here, was very nice place, very well located and absolutely pleasure stay.

Dear SONIA ESMERALDA P. VERA, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I love the property is very salty, the food is delicious .good view

Customer review rating 5.0/5

Alfredo R. Families - 19/02/2021 Confirmed reviews ALL

the rooms are very nice and elegant

Dear ALFREDO R., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay!

Customer review rating 5.0/5

Victoria A. Couples - 19/02/2021 Confirmed reviews ALL

The staff was wonderful, very welcoming and helpful with any activities or directions we were trying to find. Have us great recommendations for nearby restaurants and made sure we felt 100% comfortable in our stay. Thank you so much! We would love to stay again

Dear DAROWIN ROBERT N., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Daniel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Anthony P. Friends - 15/02/2021 Confirmed reviews ALL

Absolutely great. The staff was amazing

Dear GENE ALONSO H., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Professional staff, clean, nice and close to lots.

Customer review rating 5.0/5

Darrell G. Friends - 10/02/2021 Confirmed reviews ALL

The staff went above what could be expected. The hotel is immaculate and the food is very good.

Dear RICK ELROY D., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 3.0/5

Ln Solo - 08/02/2021 Confirmed reviews ALL

The staff during the day was helpful. However, "Oscar" during the evening staff was very uncooperative and unprofessional. The issue of COVID restrictions further eliminate a decent travel experience. Until all COVID restrictions are removed from travel...i do not recommend.

Dear JEFFERY LANE N., Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Rather stay somewhere else.

Customer review rating 1.0/5

Chapo Business - 06/02/2021 Confirmed reviews ALL

Better off staying somewhere else. Can’t even enjoy a alcoholic drink and enjoy the view without being hassled by staff.

Dear ARMANDO URIEL C., Thank you for taking the time to tell us about your experience at the Novotel Medellin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent Location

Customer review rating 5.0/5

Larry Solo - 01/02/2021 Confirmed reviews ALL

I truly enjoyed my stay with Novotel. All of the staff that I interacted with, were professional and knowledgeable.

Dear LARRY EDWARD W., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, very clean, and friendly staff

Customer review rating 5.0/5

Amber B. Business - 31/01/2021 Confirmed reviews ALL

Very pleasant

Dear AMBER ELIZABETH B., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team, special to Lorena. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

oka

Customer review rating 1.0/5

Frank R. Couples - 27/01/2021 Confirmed reviews ALL

- the hotel has a great location - the staff was friendly - The number of cameras around the hotel and the fact that I was constantly being watched means that I do not plan to go back. The front desk even called me once to ask about my activities. - The fire alarms went off all night one night literally about 25 times within a two hour period. It was awful. I will NOT recommend this hotel to any of my friends, many of whom travel regularly.

Dear AARON MICHAEL E., Thank you for taking the time to tell us about your experience at the Novotel Medellin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We regret the inconvenience, we inform that the security cameras are to keep the hotel guarded and you protected by any eventuality. The alarms were activated by an emergency that had in the hotel. Also, due to safety protocol it is important that you ALWAYS have the mask At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Friendly comfortable environment

Customer review rating 4.5/5

Carol S. Business - 26/01/2021 Confirmed reviews ALL

Our room was clean and spacious and we liked the location connected to the mall. The WiFi could have been better on the 7th floor. In particular, the staff especially the restaurant staff and the manager David Gomez could not have been more welcoming, friendly, helpful and professional. We would definitely stay at Novotel the next time we visit Medellin.

Dear CAROL KAY S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to David, our Manager on Duty. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent bio-safety protocols and practice. Very well trained and attentive staff.

Customer review rating 4.5/5

Jose P. O. Business - 23/01/2021 Confirmed reviews ALL

We felt very safe given the current health crisis. Very sound biosafety practices. We greatly enjoyed staying at Novotel.

Estimado JOSE JAIR PATINO O., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Relaxing stay

Customer review rating 3.5/5

Yessenia Friends - 22/01/2021 Confirmed reviews ALL

The room was comfortable and had beautiful views. The waitstaff at the restaurants were exceptional and attentive. Breakfast was excellent and I looked forward to it every morning during my stay. My massage at the spa was memorable and I am so glad the staff called our room and gave my friend and I a tour or else we would never consider getting it (my friend also got a massage). The central location made it easy to get around and the mall had its own fun attractions. However, considering the current circumstances, the hotel should be better prepared for guests who are staying for business. A large percentage of people are working remotely and accommodations should be made, especially from an establishment like this. I had a hard time finding a space to work quietly outside of my room. Hotel administration wasn’t helpful, and when I suggested a temporary alternative by using the floor meant for meetings, I was told it was only for special events and hotel guests were not allowed to use them. Forgive me if I’m wrong, but with all things considered, I haven’t seen any large scale gatherings happening before or even in the near future. Instead I was told to try a small common area by the gym (there was a speaker right above the table and it got loud starting at 10am, also no outlet for my laptop) or the restaurant (too many people, too loud, only a few scattered outlets throughout). I ended up going to WeWork and paying out of pocket for a service that should be expected from a hotel that considers itself a high-class establishment. I don’t see a need to post this on a travel site but I hope someone from management takes my inquiry seriously and considers making a space for business travelers.

Dear YESSENIA H., We appreciate her comments about her stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive comments and suggestions. As indicated, the event space is only for events, the places for people to work outside their rooms are the Restaurant and The Peripheric Bar, they are comfortable places with a good Wi-Fi network. I will share your comments with our team. I am confident that these comments will serve as an encouragement to all of our staff as we strive to continually improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Sincerely,
Customer review rating 5.0/5

Jacinto A. C. Couples - 19/01/2021 Confirmed reviews ALL

Perfect

Estimado JACINTO AMADEO c. FALQUEZ, Le agradecemos enormemente sus comentarios y calificacion en relación a su estancia en Novotel Medellin El Tesoro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Very Good, Better than Expected

Customer review rating 4.5/5

-m- Solo - 12/01/2021 Confirmed reviews ALL

I've been meaning to stay at the Novotel/Atton for awhile. The food from Room Service was better than expected. The Novotel has the best location in Medellin. I previously stayed at the Intercontinental and will stay at the Novotel from now on.

Dear MICHAEL JAMES A., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Alejandra and Andrever. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good title

Customer review rating 4.5/5

Jeff P. Couples - 11/01/2021 Confirmed reviews ALL

We found the rooms to be spacious and clean. The staff was very friendly too. The breakfast was good, but the hot plates did not seem to keep the food warm enough. The only amenities you seemed lacking in the rooms were glasses/cups in the bathroom, and perhaps a hair. Dryer. We also went to the spa, where the massage therapists were excellent. Overall, a good experience. I would recommend Novotel to friends!

Dear CHERYL ANN P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyed my New Year Celebration 2021

Customer review rating 5.0/5

Joel C. M. F. Couples - 09/01/2021 Confirmed reviews ALL

I really appreciate that the hotel provided a memorable New Year's Eve dinner with live music performance despite the COVID19 curfew implement in the Cityy of Medellin

Dear ERICK JOVY S., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice rooms, well located, bad service

Customer review rating 2.5/5

Cristhian V. Friends - 04/01/2021 Confirmed reviews ALL

The location, the views and the rooms were great, the shower was amazing, but the service at the restaurant and the front desk was terrible, the staff was so rude, and basically ignored everything I asked for. Because of COVID-19, you have to make reservations for the swimming pool, I called at least 3 times every day to make a reservation and they never find a time for me and my friend.

Dear CRISTHIAN CAMILO V. BUSTOS, Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location in this precious city.

Customer review rating 3.5/5

Rene Families - 02/01/2021 Confirmed reviews ALL

All good! The pool hours are severely restricted and the pool heater must now be turned on.

Dear RENE F B., We very much appreciate your comments and suggestions regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to Reception about your suggestions. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in medellin