Novotel Medellin El Tesoro Hotel 4 stars

The staff went above what could be expected. The hotel is immaculate and the food is very good.

The staff during the day was helpful. However, "Oscar" during the evening staff was very uncooperative and unprofessional. The issue of COVID restrictions further eliminate a decent travel experience. Until all COVID restrictions are removed from travel...i do not recommend.

Better off staying somewhere else. Can’t even enjoy a alcoholic drink and enjoy the view without being hassled by staff.

I truly enjoyed my stay with Novotel. All of the staff that I interacted with, were professional and knowledgeable.

Very pleasant

- the hotel has a great location - the staff was friendly - The number of cameras around the hotel and the fact that I was constantly being watched means that I do not plan to go back. The front desk even called me once to ask about my activities. - The fire alarms went off all night one night literally about 25 times within a two hour period. It was awful. I will NOT recommend this hotel to any of my friends, many of whom travel regularly.

Our room was clean and spacious and we liked the location connected to the mall. The WiFi could have been better on the 7th floor. In particular, the staff especially the restaurant staff and the manager David Gomez could not have been more welcoming, friendly, helpful and professional. We would definitely stay at Novotel the next time we visit Medellin.

We felt very safe given the current health crisis. Very sound biosafety practices. We greatly enjoyed staying at Novotel.

The room was comfortable and had beautiful views. The waitstaff at the restaurants were exceptional and attentive. Breakfast was excellent and I looked forward to it every morning during my stay. My massage at the spa was memorable and I am so glad the staff called our room and gave my friend and I a tour or else we would never consider getting it (my friend also got a massage). The central location made it easy to get around and the mall had its own fun attractions. However, considering the current circumstances, the hotel should be better prepared for guests who are staying for business. A large percentage of people are working remotely and accommodations should be made, especially from an establishment like this. I had a hard time finding a space to work quietly outside of my room. Hotel administration wasn’t helpful, and when I suggested a temporary alternative by using the floor meant for meetings, I was told it was only for special events and hotel guests were not allowed to use them. Forgive me if I’m wrong, but with all things considered, I haven’t seen any large scale gatherings happening before or even in the near future. Instead I was told to try a small common area by the gym (there was a speaker right above the table and it got loud starting at 10am, also no outlet for my laptop) or the restaurant (too many people, too loud, only a few scattered outlets throughout). I ended up going to WeWork and paying out of pocket for a service that should be expected from a hotel that considers itself a high-class establishment. I don’t see a need to post this on a travel site but I hope someone from management takes my inquiry seriously and considers making a space for business travelers.

Perfect

I've been meaning to stay at the Novotel/Atton for awhile. The food from Room Service was better than expected. The Novotel has the best location in Medellin. I previously stayed at the Intercontinental and will stay at the Novotel from now on.

We found the rooms to be spacious and clean. The staff was very friendly too. The breakfast was good, but the hot plates did not seem to keep the food warm enough. The only amenities you seemed lacking in the rooms were glasses/cups in the bathroom, and perhaps a hair. Dryer. We also went to the spa, where the massage therapists were excellent. Overall, a good experience. I would recommend Novotel to friends!

I really appreciate that the hotel provided a memorable New Year's Eve dinner with live music performance despite the COVID19 curfew implement in the Cityy of Medellin

The location, the views and the rooms were great, the shower was amazing, but the service at the restaurant and the front desk was terrible, the staff was so rude, and basically ignored everything I asked for. Because of COVID-19, you have to make reservations for the swimming pool, I called at least 3 times every day to make a reservation and they never find a time for me and my friend.

All good! The pool hours are severely restricted and the pool heater must now be turned on.