Fairmont Windsor Park 5 stars

Customer review rating (ALL Rating) 4.6/5 2,097 reviews

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Bishopsgate Road, TW20 0YL WINDSOR, United Kingdom

Description

Hotel extras

  • 8 restaurants and bars

  • Extensive spa facilities

  • Located on the edge of Windsor Great Park, under an hour from London

  • 15 elegant meeting and event spaces

  • Surrounded by 40 acres of green space

Our accommodation(s)

Hotel location

Fairmont Windsor Park

Bishopsgate Road
TW20 0YL WINDSOR
United Kingdom

GPS:51.435767, -0.590998

Telephone
Fax +44 1784 535555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,097 reviews

Customer review rating 4.5/5

Gary B. Business - Confirmed reviews ALL

The Fairmont is set is beautiful grounds which provide a wonderful setting for auch a lovely hotel. The Hotel's facilities and staff are exceptional. I had a very comfortable stay.

Dear Gary B., Thank you for your kind words regarding your stay at Fairmont Windsor Park. We are delighted to hear that you enjoyed the beautiful grounds, exceptional facilities, and attentive service. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Guest Relations Manager

Customer review rating 2.0/5

Jane H. Friends - Confirmed reviews ALL

Customer service WAS A MESS and I'm disappointed with my experience, especially the attitude some receptionists had for us. This was surprising given our experience with Fairmont in different locations - it never failed us like this. We arrived for check-in and we were questioned as if we don't have our booking (were asked all our first names and last names multiple times for the whole group), This is after having shown the evidence of booking on the email and the confirmation numbers. It turns out it was their failure to coordinate with their third party booking partners. We had to wait for an hour without being provided any apologies or explanation, not knowing if we will get our rooms. We were provided coffee but weren't actually welcomed until they figured out their own communications. The massage was also a mess. Our group was booked into the de-stress massage (weakest one) by default without asking us about the options (we were supposed to be able to choose what massage we get), and we had varying experiences, even though we had the same type of massage! Also, they inactivated our card keys and we lost access to facilities as soon as we checked out, instead of being able to use the facilities until 2pm as advertised (and they accepted after questioning us once again). Not to add that when we wanted to book pilates classes with them, they pushed us around from reception to spa to fitness and then again to each other - no one wanted to help us.

Customer review rating 4.0/5

Robert D. Families - Confirmed reviews ALL

Very nice hotel with lovely rooms, day staff could do with some training

Dear Robert D., Thank you for your kind words about our beautifully decorated hotel and lovely rooms. We appreciate your feedback regarding the training of our day staff and will take it into consideration as we continually strive to enhance our guest experience. Warm regards, Guest Relations Manager

Customer review rating 2.5/5

Viktoriya P. Couples - Confirmed reviews ALL

I have been coming a few times here now and I absolutely love it. This time though the breakfast has significantly gone down in quality so it was a little disappointing. Once we left and paid for everything and got our invoice they try charge our card twice ! And called me saying I haven’t paid the remaining which I did and I have the statement for it otherwise it wouldn’t have checked my room out from the system. Staff need more training. The air conditioner in the room was making tractor noises every time we turned it on.

Dear Viktoriya P., Thank you for taking the time to share your recent experience at Fairmont Windsor Park. I am pleased to hear that you have enjoyed your previous visits and appreciate your loyalty to our hotel. However, I regret to learn that your recent stay did not meet your expectations in several areas. I apologize for the disappointment you experienced regarding the quality of breakfast. We strive to provide our guests with a delightful culinary experience, and your feedback is invaluable in helping us maintain our standards. Please rest assured that your comments will be shared with our culinary team for review and consideration. Regarding the billing issue, I sincerely apologize for the confusion that occurred during your check-out process. It is our policy to ensure that all transactions are handled accurately and efficiently. I appreciate your patience in clarifying this matter with our staff. We will work on reinforcing our training protocols to enhance our team's performance and ensure such incidents do not occur in the future. Lastly, I am sorry to hear about the disturbance caused by the air conditioning unit in your room. Your comfort is of utmost importance to us, and I understand how disruptive this must have been during your stay. My colleague Youssuf has sent you another mail in reference to the clarification on the charges. Trust that clears the air. Thank you once again for your feedback. We value your patronage and hope to welcome you back for a more satisfying experience in the future. Warm regards, Head of Guest Relations

Customer review rating 4.5/5

Laura L. Solo - Confirmed reviews ALL

Very good - hotel lovely, spa lovely, food good. Only comment - had booked a spa package paid for in full in advance. At the spa was asking how I wanted to pay, had to advise already paid and they had to look up the booking details. At the evening meal, I was charged for the part for the bill that I have already paid for, staff apologised and amended bill straight away. Just two little things that didn’t need to happen.

Dear Laura L., Thank you for sharing your feedback and for the excellent overall rating. We are delighted to hear that you enjoyed the hotel, our spa, and your dining experience. We are sorry for the inconveniences you encountered regarding the pre-paid package recognition and the initial billing. This falls short of the seamless experience we aim to provide, and we appreciate your understanding and the recognition of our team’s prompt correction. Your comments are valuable to us as we remain dedicated to delivering smooth, attentive service at every touchpoint. We hope to have the pleasure of welcoming you back for an entirely effortless stay. Best regards, Head of Guest Relations

Other web-users rate our hotel

  • 261 reviews 9.1/10 Location
  • 751 reviews 7.7/10 Room
  • 1,308 reviews 8.5/10 Service
  • 528 reviews 9.2/10 Amenities
  • 352 reviews 8.5/10 Wellness Area
  • 306 reviews 9.4/10 Vibe
  • 163 reviews 8.2/10 Breakfast
  • 162 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.