Fairmont Windsor Park 5 stars

Dear Dawn C., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our hotel well located and appreciated the facilities we offer. We apologize for the inconvenience you experienced with your room and appreciate your understanding as we resolved the matter upon your checkout. Your comments are invaluable as we continually strive to enhance our guest experience. Warm regards, Sreekumar Selvaraj HEAD OF GUEST RELATIONS

Dear Aidan G., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Windsor Park. We are pleased to learn that you found our location lovely and the hotel well presented. However, it is with regret that I acknowledge the challenges you faced during your check-in process and your breakfast experience. The delay during check-in is certainly not reflective of our usual standards, and I sincerely apologize for the inconvenience caused by the booking error. I understand how disheartening it must have been to encounter such complications after a long drive, especially when you were celebrating a special occasion. Your comments regarding the clarity of communication with our booking team have been duly noted and will be reviewed to prevent similar situations in the future. It is our aim to provide a seamless experience for our guests, and I regret that we fell short in this instance. Regarding your breakfast experience, I appreciate your understanding of the situation, and I am glad to hear that our staff was attentive. However, it is unacceptable that you had to wait for an extended period and that your meal did not meet the quality we strive for. Our breakfast service should be efficient and enjoyable, and your constructive feedback will be shared with our restaurant management team to ensure improvements are made. Once again, I appreciate your comments and thank you for your patience. We value your patronage and hope to have the opportunity to restore your faith in our services during a future visit. Warm regards, Sreekumar Selvaraj HEAD OF GUEST RELATIONS

Dear Holly F. G., Thank you for your kind words regarding your recent stay at Fairmont Windsor Park. It is delightful to hear that you found our facilities to be fantastic and our service impeccable. We strive to provide a memorable experience for all our guests, and I am glad we succeeded during your visit. We look forward to welcoming you back for your next stay. Warm regards, Sreekumar Selvaraj HEAD OF GUEST RELATIONS

Dear Seamus B., Thank you for your kind feedback regarding your recent stay with us. It brings us great joy to know that our staff contributed to making your experience enjoyable. We take pride in delivering exceptional service, and your appreciation serves as a wonderful motivation for our team. Warm regards, Sreekumar Selvaraj HEAD OF GUEST RELATIONS

Dear Jonathon H., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our hotel lovely and appreciated our facilities. However, I deeply regret to learn that your experience was marred by several service-related issues. It is disappointing to note that you encountered inconsistencies with your room assignment. I understand how frustrating it can be when expectations do not align with reality, especially after an initial complaint. Please be assured that we strive to provide accommodations that meet our guests' preferences as closely as possible, and I appreciate your patience during the room change process. Furthermore, the billing errors you experienced during dinner are concerning. We take accuracy in our service very seriously, and I regret that this was not reflected during your visit. Your feedback regarding the delay in your side order is also noted, as it is our goal to provide timely and attentive service to all our guests. I apologize for the challenges you faced during breakfast as well, particularly with the delays in service. We recognize that promptness is essential, especially during meal times, and I understand the inconvenience this caused you and your wife. Your insights are invaluable to us as we continuously aim to enhance our service standards. Thank you once again for your comments, and I hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more seamless experience. Warm regards, Sreekumar Selvaraj HEAD OF GUEST RELATIONS