Novotel Liverpool Paddington Village 4 stars

Customer review rating (ALL Rating) 4.7/5 1,215 reviews

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3 Paddington Village, Off Grove Street, L7 3FA Liverpool, United Kingdom

Description

Hotel extras

  • Great location for both business and leisure trips

  • 1 mile from Lime Street Station (20 minute walk) and just 3 miles from M62

  • 221 modern bedrooms including 39 Studio Apartments perfect for a longer stay

  • Destination dining in our popular Kensington Restaurant

  • Excellent & flexible meeting spaces for up to 120 people

Our accommodation(s)

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Hotel location

Novotel Liverpool Paddington Village

3 Paddington Village, Off Grove Street
L7 3FA Liverpool
United Kingdom

GPS:53.407111, -2.959996

Telephone

Access and transport

Hotel services

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On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

KENSINGTON RESTAURANT

International cuisine can be enjoyed in our destination Kensington Restaurant. Enjoy the sights, sounds and aromas coming from our Theatre kitchen as our Executive Kitchen Team prepare your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,215 reviews

Customer review rating 3.5/5

Christina R. Families - Confirmed reviews ALL

Hotel was very clean and a good location for me. Room was very comfortable and clean. The fire alarms went off in the night and the situation was very poorly managed.

Dear Christina R., Thank you for your feedback regarding your recent stay. While we are pleased that you found our hotel clean and comfortable, we regret to hear about the fire alarm incident and the management of that situation. Your comments are valued as we strive for continual improvement. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 3.5/5

Richard W. Families - Confirmed reviews ALL

Room and food was excellent, but when at the bar they kept telling us sorry we've ran out of that , funny that it was anything to do with cocktails and it was also the ones you we're advertising as christmas specials . We felt it was because they didn't want to make them.

Dear Richard Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed the quality of your room and the food. However, we regret the inconvenience you experienced with the cocktail offerings at the bar. We strive to provide a full selection of our advertised specials, and your comments will be taken into consideration and shared with the food and beverage team. We do hope you visit us again in the future, best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Jackie J. Families - Confirmed reviews ALL

Three comfortable and stylish rooms booked for a family stay. This is my third visit which we thoroughly enjoyed. Breakfast was excellent and plentiful.

Dear Jackie, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our rooms comfortable and stylish, and that you enjoyed the excellent breakfast. We look forward to welcoming you back for your fourth visit. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Leanne B. Couples - Confirmed reviews ALL

We had a really enjoyable stay here and will definitely return. The staff are fantastic, very helpful and polite. Rooms were clean and comfortable and the breakfast was also very good.

Dear Leanne , Thank you for your delightful feedback. We are thrilled to hear that you enjoyed your stay, found our staff helpful, and appreciated the cleanliness and quality of our breakfast. Your positive comments inspire us to continue delivering excellent service. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 0.5/5

Leong O. L. Families - Confirmed reviews ALL

I hope you are well. I stayed on 28 til 30/11. I am writing to request compensation for the disturbance my family and I experienced during our stay on 29/11. I stayed with my husband and children. At around 4:00 AM, the fire alarm rang multiple times (it went off three separate times, if I am not mistaken). Despite the repeated alarms, there was no announcement or guidance from the hotel staff whether it was an emergency or a false alarm. I had to repeatedly open my room door to check situation which caused a lot of confusion and anxiety. Because of the lack of information, lastly I had to get dressed and walk down the stairs from the 9th floor, as the lift was not functioning. On the way down, I think I walked til 6th floor, another guest informed me that it was a false alarm, bear in mind is not from any hotel staff member! We returned to our room, but we were unable to sleep. I kept checking the window until around 4–5 AM, when the fire brigade finally left. Is about 5 fire brigade came that night. Only then did I feel safe enough to sleep again. This incident caused significant distress and resulted in a very poor night’s rest for my family. Given the inconvenience and lack of communication, I kindly request compensation for this experience. Thank you for your attention. I look forward to your response. Sincerely, Room Number 902 Booking No. PQRHDDDH

Dear Leong , Thank you for sharing your experience during your recent stay. I sincerely apologize for the distress you and your family faced due to the fire alarm incident on the night of 29/11. I understand that alarms can be alarming and that a lack of communication during such events can heighten anxiety and confusion.However if a fire alarm goes off, it is your responsibility to evacuate the premises , unless told otherwise. All alarms have to be taken seriously and investigated by the team. Once established by the team that it was a false alarm , the system was reset by the fire brigade. Please be assured that guest safety is our utmost priority, and we strive to ensure clear communication in emergencies. I regret that we fell short in this instance and that the situation did not meet your expectations. We appreciate your understanding that fire alarms are a necessary safety precaution, and we are reviewing our procedures to enhance our response in future situations. Regarding your request for compensation, I encourage you to reach out to me on am… to discuss further. Thank you for your understanding, and I hope you will consider staying with us again in the future. Best regards, Amanda Novotel Liverpool Paddington Village

Other web-users rate our hotel

  • 988 reviews 8.3/10 Location
  • 1,621 reviews 8.7/10 Room
  • 1,535 reviews 9.2/10 Service
  • 20 reviews 7.6/10 WiFi
  • 802 reviews 8.6/10 Comfort
  • 798 reviews 8.8/10 Cleanliness
  • 784 reviews 9/10 Breakfast
  • 468 reviews 8.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.