Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,641 reviews

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Mövenpick Hotel Melbourne On Spencer - Image 1
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160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,641 reviews

TripAdvisor Rating  4.3/5  157 reviews

Certificate of excellence 2025

I’d almost give this hotel 5 stars … almost!

TripAdvisor rating 4.0/5

ModernWanderers TripAdvisor review

You definitely can’t beat the location of this hotel! Lovely warm welcome … free chocolate hour, free water bottle refilling station. Our room was large, bright, had excellent lighting and everything we needed. We were on the 4th floor overlooking the station and I was worried about street noise … but we couldn’t hear a thing! Super comfy bed and pillows — I slept like a baby :) Security seems good — you need to use your room key to get up the elevators. The only negatives? We were shocked at the quality of the bathroom towels — super thin, some with holes, stains on others. Oh, and our bathroom fan wasn’t working — we notified reception on the third day of our week-long stay, and maintenance looked at it, but they said “that’s just how it is” (very weak and doesn’t really help vent the bathroom).

Customer review rating 4.0/5

Stephen A. Business - Confirmed reviews ALL

I stayed one night as part of a business trip. I felt the Miss Mi restaurant missed the mark, very different impression from website to actually eating there which is more akin to a cafe. Food was good but prices suggested food should have been better. The Fire alarm sensor light in the room was too bright, it had a piercing flash every 5 seconds, I am used to travelling with these fire alarm sensors, but yours were too bright and as a result I will not be staying at Movenpick again sorry.But the room was lovely, but if you cant get a good sleep, then what is the point ?

Dear Stephen, Thank you for taking the time to provide such detailed and honest feedback regarding your recent business stay at Mövenpick Hotel Melbourne On Spencer. I am truly sorry to hear that key aspects of your experience significantly impacted your stay. While we appreciate your positive comments on breakfast, our team, check-in, check-out, cleanliness, and our sustainable initiatives, I am deeply concerned about the issues you raised. Firstly, I apologize that Miss Mi restaurant did not meet your expectations, particularly regarding its ambiance compared to our website and the perceived value for its pricing. Your feedback is important, and I will share it directly with our Food & Beverage team to review both the dining experience and how it is presented online. Most importantly, I sincerely regret that the fire alarm sensor light in your room was so disruptive to your sleep. I understand completely that a good night's rest is paramount, and if that is compromised, the overall purpose of the stay is defeated. While these sensors are a vital safety feature, their intensity should not hinder a guest's comfort. We take your feedback on the piercing flash very seriously, and I will immediately investigate this with our engineering team to see if there are adjustments or solutions that can be implemented to mitigate this issue without compromising safety. It is disheartening to hear that this specific issue means you will not be staying with us again, as we value your business. As a valued ALL Accor Classic member, your comfort is of utmost importance. Please know that we appreciate you bringing these points to our attention, as they are crucial for our continuous improvement. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 4.0/5

Abdo E. D. V. Business - Confirmed reviews ALL

Overall it was a good experience, it could have been much better though. The room was very clean and tidy, nice bathrobes, minibar is good, good technology to cast to the tv with high security. Yet missing a few things, the sauna was not working properly, I followed the simple instructions yet it wouldn't start it properly, the thermometer and sand clock seemed to be broken, the sauna did not reach a proper high temperature. The pool was very nice as well but I found rubbish floating in it (tissues) The gym was small but it was quality equipment which I was very pleased with. With those little details it would have been amazing but it missed it, it was still a very good experience and I'll be happy to return

Dear Gill, Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Melbourne On Spencer. We are pleased to hear that you found our hotel nice and in a handy central location, as well as appreciating the cleanliness and comfort of your stay. We note your comments regarding the lack of a dedicated residents' lounge outside of the lobby area, and we understand this may have impacted your overall experience. We also sincerely apologize for the inconvenience and delay you experienced with your keys not working in the elevators. This is certainly frustrating, and we are actively working to improve the reliability of our key card system. Your insights are valuable to us as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future for an even more seamless and enjoyable stay. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Simon B. Families - Confirmed reviews ALL

Straight off the train at Southern Cross, a short walk across Spencer Street and you are at your hotel. No trams, no taxis/Ubers and no walking blocks and blocks to your hotel. Check in is a breeze and if you arrive early (2pm), the Chocolate fest begins! The rooms are cosy and with the waterfall showerhead to ease away the pain of participating in a Hyrox event, I was content. Breakfast as usual was nice and fulfilling and the staff are very attentive to our demands! :)

Dear Simon, Thank you for your absolutely phenomenal 10/10 review and your enthusiastic title, "You can't do better than staying at Movenpick on Spencer!" We are truly thrilled to read such high praise following your recent family stay. It's wonderful to hear how much you appreciated our prime location, making it so convenient after arriving at Southern Cross Station. We're delighted that you found check-in a breeze, enjoyed our Chocolate Hour, and found your room cosy with the relaxing waterfall showerhead – especially after your Hyrox event! Your comments about breakfast being nice, fulfilling, and our staff being very attentive are also much appreciated. A special thank you for mentioning Anagha; we are thrilled her assistance with your booking was flawless. We will certainly pass on your kind words to her and also acknowledge our team member in the restaurant. As a valued ALL Accor Gold member, we sincerely appreciate your loyalty and your detailed feedback. We are particularly pleased that you consistently find our rooms impeccably clean. We have noted your constructive feedback regarding the wooden signs for sustainable development initiatives and the issue you experienced in Room 125. This is valuable information, and we will certainly look into a more practical and durable solution for these signs. Thank you once again for your fantastic review and for recommending us so highly. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for another perfect stay. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 4.5/5

Fiona R. Families - Confirmed reviews ALL

Wonderful hotel in great location and very friendly staff

Dear Fiona, Thank you for your wonderful review and for sharing your positive experience following your recent family stay at Mövenpick Hotel Melbourne On Spencer. We are absolutely thrilled to hear that you found our hotel wonderful, our location great, and our staff very friendly. It's fantastic to see perfect scores for your accommodation, our team, check-out, and cleanliness – this truly means a lot to us! As a valued ALL Accor Classic member, we appreciate your loyalty and are delighted that you thoroughly enjoyed your stay and would definitely stay with us again. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer on your next visit to Melbourne! Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

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