Dear Frank, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a comfortable experience and that you were pleased with your accommodation, cleanliness, and interactions with our team. It is also wonderful to see your positive feedback regarding your arrival, check-in and departure, as well as your recommendation of Mövenpick Hotel Melbourne On Spencer. As a valued Gold member of the ALL Accor loyalty programme, we sincerely appreciate your continued loyalty and your strong recommendation of the programme. We are also pleased that your booking experience through the Accor ALL App was seamless. Thank you as well for your suggestion regarding our bar operating hours. We understand that having the opportunity to enjoy the bar earlier or later can add to the overall experience, particularly when travelling as a couple. We will certainly share your feedback with our Food & Beverage team for consideration as we continue to review our service hours and guest preferences. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Melbourne On Spencer for another comfortable and enjoyable stay. Warm regards, Hiro Yasuda - he/him Front Office Assistant Manager Mövenpick Hotel Melbourne on Spencer

Dear Jamie, Thank you for taking the time to share your feedback and for your excellent 100/100 overall rating. We are pleased to hear that you enjoyed our convenient location, found your room neat and tidy, and appreciated the helpfulness of our team. We also appreciate your honest feedback regarding the room size. We understand that our rooms may feel a little compact for some guests, and we are grateful that you highlighted this as an area where your experience could have been even better. Your comments are valuable as we continue to look for ways to enhance our guests' comfort. As a valued Silver member of the ALL Accor loyalty programme, we sincerely appreciate your loyalty and your strong recommendation. We are also delighted that you were fully satisfied with your arrival, cleanliness, team service, departure and WiFi. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Melbourne On Spencer on your next business visit to Melbourne and providing you with another enjoyable stay. Warm regards, Hiro Yasuda - he/him Front Office Assistant Manager Mövenpick Hotel Melbourne on Spencer

Dear Julieann, Thank you for your wonderful review and for taking the time to share your feedback with us. We are delighted to hear that you had such a positive experience and, in particular, that you found our team truly delightful. It is especially pleasing to hear your kind words about Shayna. We will be sure to share your recognition with her, as feedback such as this is a wonderful encouragement and acknowledgement of the care she provides to our guests. As a valued Platinum member of the ALL Accor loyalty programme, we sincerely appreciate your continued loyalty and your perfect 10/10 recommendation. We are also pleased to see that you were very satisfied with your arrival and check-in, accommodation, cleanliness, WiFi, check-out and our sustainability efforts. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer and hope to make your next stay just as enjoyable. Warm regards, Hiro Yasuda - he/him Front Office Assistant Manager Mövenpick Hotel Melbourne on Spencer

Dear Sylvia, Thank you for your wonderful 100/100 review and for taking the time to share your feedback. We are delighted to hear that you continue to find Mövenpick Hotel Melbourne On Spencer so convenient and that our team is always helpful in making your visits easy and enjoyable. Our central location, with trains, trams and convenient connections to Melbourne Airport all close by, is certainly one of the advantages of staying with us, and we are pleased that this makes such a positive difference to your visits. As a valued Silver member of the ALL Accor loyalty programme, we sincerely appreciate your continued loyalty and your perfect 10/10 recommendation. It is also wonderful to see that you were pleased with your accommodation, breakfast, cleanliness, WiFi and the service provided by our team. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer and making your next visit just as comfortable and convenient. Warm regards, Hiro Yasuda - he/him Front Office Assistant Manager Mövenpick Hotel Melbourne on Spencer

Dear Caine, Thank you for your wonderful 100/100 review and for sharing such fantastic feedback about your stay with us. We are absolutely delighted to hear that Mövenpick Hotel Melbourne On Spencer is now your new favourite place to stay in Melbourne. It is wonderful to know that you enjoyed our beautiful hotel, found your room spotless, and appreciated our convenient location close to Southern Cross Station and so many of Melbourne’s attractions. We are especially pleased that our team made such a strong impression on you. Your comment that everyone was amazing is a wonderful compliment, and I will be delighted to share your feedback with the entire team. As a valued Classic member of the ALL Accor loyalty programme, we sincerely appreciate your loyalty and your perfect 10/10 recommendation. It is also fantastic to see that you enjoyed your breakfast and were fully satisfied with every aspect of your stay, from arrival and accommodation through to WiFi, departure and our sustainability efforts. Thank you again for choosing to stay with us. We look forward to welcoming you both back to your new favourite Melbourne hotel for many more memorable stays. Warm regards, Hiro Yasuda - he/him Front Office Assistant Manager Mövenpick Hotel Melbourne on Spencer

Dear Craig, Thank you for your wonderful 100/100 review and for sharing your experience with us. We are delighted to hear that you found Mövenpick Hotel Melbourne On Spencer perfectly located for your overnight stay before catching a country train. Our proximity to Southern Cross Station makes us particularly convenient for guests travelling by train, and we are pleased this added to the ease of your journey. It is also great to hear that you found the booking process through the Accor website easy and convenient. As a valued Platinum member of the ALL Accor loyalty programme, we sincerely appreciate your continued loyalty and your perfect 10/10 recommendation. We are thrilled that every aspect of your stay, from your arrival and accommodation through to cleanliness, our team, departure and our sustainability efforts, received such positive feedback. We look forward to welcoming you and your partner back to Mövenpick Hotel Melbourne On Spencer on your next visit to Melbourne. Warm regards, Hiro Yasuda - he/him Front Office Assistant Manager Mövenpick Hotel Melbourne on Spencer

Dear Sally-Ann, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a very enjoyable experience and that you were impressed by our friendly and efficient team, excellent rooms and our pool facilities. It is wonderful to know that these aspects contributed positively to your stay. We are, however, sorry to hear that your breakfast experience did not meet the standard you expected. We understand that arriving at 9:30am, with breakfast still scheduled to continue for another 30 minutes, should not have resulted in limited availability or food that was no longer at its best. We sincerely apologise for the disappointment this caused. Your comments have been shared with our Food & Beverage team so that we can review our breakfast replenishment and presentation throughout the full service period. We also appreciate your perfect 10/10 recommendation of Mövenpick Hotel Melbourne On Spencer and your 10/10 recommendation of the ALL Accor loyalty programme. As a valued Classic member, we sincerely appreciate your loyalty. We hope to have the pleasure of welcoming you and your friends back to Mövenpick Hotel Melbourne On Spencer, where we would be delighted to provide you with an even more enjoyable experience, including a breakfast that fully meets your expectations. Warm regards, Hiro Yasuda - he/him Front Office Assistant Manager Mövenpick Hotel Melbourne on Spencer

Dear Guest, Thank you so much for your wonderful review and for awarding Mövenpick Hotel Melbourne On Spencer a perfect score of 100. It is always a pleasure to welcome returning guests, and we are delighted to know that you once again enjoyed our excellent location and service. We are pleased that our convenient access to SkyBus, the tram network and Southern Cross Station made getting around Melbourne easy, while the nearby Spencer Outlet Centre added an enjoyable opportunity for a little shopping. It is also fantastic to hear that you enjoyed our Chocolate Hour and hot spa, two of the experiences our guests particularly love. We are especially grateful for your kind comments about the cleanliness of your room and our housekeeping team. Knowing that you found your room spotless and appreciated the daily service is wonderful feedback for the team. As an ALL Accor Gold member, we also sincerely appreciate your continued loyalty and are delighted that you would highly recommend both our hotel and the ALL Accor loyalty programme. Thank you again for choosing to return to Mövenpick Hotel Melbourne On Spencer. We are thrilled to hear that you will be back again, and we look forward to welcoming you for another enjoyable stay. Warm regards, Hiro Yasuda Assistant Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Jacqueline, Thank you for your wonderful 100/100 review and for your continued support of Mövenpick Hotel Melbourne On Spencer. We are truly delighted to hear that you stay with us whenever you are in Melbourne and that, each time, our service and facilities continue to meet your expectations. It is particularly rewarding to see that every aspect of your stay received a perfect rating, from your arrival and check-in through to your accommodation, cleanliness, our team, departure, WiFi and sustainability efforts. Your perfect 10/10 recommendation is a wonderful endorsement, and we are very grateful for your kind words. As a valued Classic member of the ALL Accor loyalty programme, we sincerely appreciate your continued loyalty. Returning guests such as yourself are incredibly important to us, and we look forward to welcoming you and your partner back on your next visit to Melbourne. Thank you again for choosing to stay with us time and time again. We look forward to ensuring your next stay is just as excellent. Warm regards, Hiro Yasuda - he/him Front Office Assistant Manager Mövenpick Hotel Melbourne on Spencer

Dear Mariano, Thank you for your loyalty as a Gold member of the ALL Accor loyalty programme, and for taking the time to share your feedback following your recent business trip. I am pleased to hear that you found our location opposite Southern Cross Station to be great, and that you enjoyed our local tram networks, wellness facilities, and the professional service from our team. I am also glad that you felt well recognized during your stay with your welcome drink and amenity. I appreciate your constructive comments regarding our guest room layout and wardrobe space. Our rooms are designed with a modern, compact concept to optimize space, which includes utilizing open hanging racks rather than traditional closed wardrobes to maintain a more open feel. However, I understand how this setup can feel restrictive, especially when traveling for work, and I have noted your request for additional clothing hangers and a close-up mirror in the bathroom. Your comments are incredibly helpful, and I will share them with our executive housekeeper as we continuously review our room setups to ensure we are meeting our guests' convenience and comfort needs. Thank you once again for your review and your high recommendation of both our hotel and the loyalty programme. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for another pleasant stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Guest, Thank you very much for your wonderful feedback following your week-long business stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you had such a comfortable stay and that you found your room clean, our amenities excellent, and our location convenient for your work in the Collins Street area. It is also great to know that you enjoyed having shops and a variety of dining options nearby. As an ALL Accor Classic member, we sincerely appreciate your loyalty, and we are pleased to see your perfect ratings across your accommodation, cleanliness, arrival and check-in, our team, check-out and WiFi. We are particularly grateful for your kind recognition of the team member who assisted you at departure. Although we may not be able to identify them from the description alone, we will certainly share your lovely comments with our Front Office team, as this kind of recognition means a great deal to our colleagues. We also appreciate your feedback regarding our sustainability efforts. Your rating provides us with valuable insight as we continue to look for meaningful ways to strengthen our initiatives while maintaining the comfort and quality our guests expect. Thank you again for choosing Mövenpick Hotel Melbourne On Spencer for your business trip. We look forward to welcoming you back whenever your work brings you to Melbourne. Warm regards, Hiro Yasuda Assistant Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Patrick, Thank you for taking the time to provide such detailed feedback and for your continued loyalty as a Platinum ALL Accor member. We are delighted to hear that you have stayed with us several times and that you enjoyed our convenient location, the friendly service from our team, particularly our breakfast colleagues, and the spacious Suite upgrade. We are, however, very sorry that the design and amenities around the freestanding bath detracted from what should have been a relaxing experience. We completely understand your frustration with having to reach the dispenser by the sink and then having no suitable surface beside the bath to place the soap. Your feedback is very specific and constructive, and we have shared it with the relevant team for consideration as we review practical improvements to the Suite bathrooms. Thank you again for highlighting this issue so clearly. We genuinely appreciate your continued support and hope to welcome you back for another stay that delivers the comfortable and enjoyable experience you have come to expect from us. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Guest, Thank you for sharing your positive feedback following your family stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you had a pleasant experience and found our location convenient, our facilities suitable for families, and our team welcoming and attentive. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and are pleased that your stay met your expectations across accommodation, cleanliness, service, check-in and check-out, and WiFi. We also appreciate your feedback regarding the breakfast selection. Your rating of 70% provides us with valuable insight, and we will share your comments with our team as we continue to review and improve the breakfast experience for our guests. It is wonderful to know that you would recommend our hotel to others, and we hope to have the pleasure of welcoming you and your family back to Mövenpick Hotel Melbourne On Spencer for another enjoyable stay. Warm regards, Hiro Yasuda Assistant Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Guest, Thank you for taking the time to share your positive feedback following your family stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you enjoyed our great location and found your room comfortable. As an ALL Accor Classic member, we sincerely appreciate your loyalty and are pleased to see your strong ratings across your accommodation, cleanliness, arrival and check-in, our team, check-out and WiFi. We also appreciate your positive feedback regarding our breakfast selection and sustainability efforts. It is wonderful to know that you would recommend our hotel and the ALL Accor loyalty programme to others. Thank you again for choosing Mövenpick Hotel Melbourne On Spencer, and we look forward to welcoming you and your family back for another comfortable and enjoyable stay. Warm regards, Hiro Yasuda Assistant Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Guest, Thank you for taking the time to share your positive feedback following your recent stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you enjoyed our great location, comfortable room and friendly Front Office team, and that you felt welcomed and well supported throughout your stay. As an ALL Accor Gold member, we sincerely appreciate your loyalty and are pleased to see your consistent ratings across your accommodation, cleanliness, arrival and check-in, our team, check-out and WiFi. It is also wonderful to know that you would recommend both our hotel and the ALL Accor loyalty programme to others. Your kind comments are a great encouragement to our team, particularly your recognition of their helpful and welcoming approach. Thank you again for choosing Mövenpick Hotel Melbourne On Spencer, and we look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Hiro Yasuda Assistant Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Melbourne On Spencer. We are delighted to hear that you enjoyed our convenient location, comfortable beds and lovely room, and that our team made such a positive impression during your stay. As an ALL Accor Classic member, we sincerely appreciate your loyalty and are pleased to see your strong ratings across your accommodation, cleanliness, arrival and check-in, our team, and check-out experience. We also appreciate your feedback regarding the WiFi connection. We understand how important a reliable connection is, particularly when travelling for business, and we are sorry that the connection felt weak during your stay. Thank you again for your kind comments and constructive feedback. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer and providing an even more seamless experience next time. Warm regards, Hiro Yasuda Assistant Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Bruce, Thank you for your loyalty as a Gold member of the ALL Accor loyalty programme, and for taking the time to share your feedback following your recent stay. I am absolutely delighted to read that you and your partner enjoyed a highly comfortable experience at Mövenpick Hotel Melbourne On Spencer and rated your overall stay a perfect ten out of ten. It is fantastic to see your perfect scores across all categories, including our easy online booking process, check-in, spotless accommodations, and check-out. I am especially proud of your kind words regarding Hugo. Delivering warm, helpful, and professional hospitality is what we strive for, and I will make a point of personally sharing your wonderful recognition with him and the rest of our reception team. I am also pleased that you appreciated our prime location and our commitment to sustainability during your stay. Thank you once again for your perfect scores and your strong recommendation of both our hotel and the loyalty programme. We look forward to welcoming you and your partner back to Mövenpick Hotel Melbourne On Spencer for another exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Mark, Thank you for your loyalty as a Silver member of the ALL Accor loyalty programme, and for taking the time to share your feedback following your recent business stay. I am very pleased to hear that you had an enjoyable experience overall, finding our accommodations to be very nice and spotless, and receiving excellent service from our team. I would, however, like to sincerely apologize that you did not receive your welcome drink during your visit. As a valued Silver member, you are indeed eligible for this benefit. I would like to advise that welcome drink vouchers are typically loaded directly onto the Accor ALL app for eligible members to utilize at our bar. I apologize that this was not clearly communicated or highlighted by our reception team during your check-in, and I have shared your feedback with our staff to ensure we are more proactive in helping our members access their program benefits upon arrival. Thank you once again for your review and your high recommendation of our hotel. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for another pleasant and seamless stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Anthony, Thank you for your loyalty as a Classic member of the ALL Accor loyalty programme, and for taking the time to share your review following your recent stay with friends. I am pleased to see that you found our location to be so convenient and that you had such positive interactions with our team, rating our staff and checkout experience a perfect ten out of ten. I did notice that while your individual category ratings for our team, accommodation, and cleanliness were very high, your overall rating was scored at twenty out of one hundred. I hope this was perhaps a simple keying error on the survey, but if there was indeed a specific aspect of your stay that fell short or caused you disappointment, I would very much like to hear about it so we can address it. We always want to ensure our guests enjoy a completely seamless and satisfying experience. Please feel free to contact me directly before your next visit to Mövenpick Hotel Melbourne On Spencer, so I can personally assist with your booking and ensure a seamless experience. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer