Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,174 reviews

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Mövenpick Hotel Melbourne On Spencer - Image 1
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160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,174 reviews

Customer review rating 4.5/5

Glover J. Families - Confirmed reviews ALL

We had a great stay. Rooms were very clean and comfortable. Very helpful staff who were always happy to provide ice for an icepack.

Dear J., Thank you for taking the time to share your feedback following your recent family stay at Mövenpick Hotel Melbourne On Spencer. I am absolutely delighted to read that you enjoyed an excellent stay with us and rated your experience so highly. It is fantastic to know that you found our rooms to be very clean and comfortable, and that our prime location close to trains, trams, and Marvel Stadium was perfect for your travel plans. I am especially pleased by your kind words regarding our team. Our staff works hard to provide warm, helpful, and attentive service, and knowing they were happy to assist you with ice for an icepack is a wonderful reflection of the hospitality we strive to deliver. I am also glad that you appreciated our efforts toward sustainability during your stay. Thank you once again for your perfect scores and your strong recommendation of our hotel. We look forward to welcoming you and your family back for another exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 3.5/5

Caroline L. Business - Confirmed reviews ALL

Well located hotel, comfortable rooms but housekeeping took over 30mins to come as no toothbrushes were supplied and had to ring twice to get someone to deliver them

Dear Caroline, Thank you for your loyalty as a Platinum member of the ALL Accor loyalty programme, and for taking the time to share your feedback following your recent business stay. I am pleased to hear that you enjoyed our convenient location, comfortable rooms, and excellent breakfast selection. I am, however, very sorry for the frustration and delay you experienced when requesting toothbrushes. As part of our commitment to sustainability and reducing single-use plastic waste, we do not pre-allocate disposable dental kits in all guest rooms, though they are always available upon request. It is completely unacceptable that it took over thirty minutes and required two phone calls to have these delivered to you. This is certainly not the prompt and attentive service we aim to provide, particularly to our valued Platinum members, and I have addressed this delay directly with our housekeeping and front-of-house teams to streamline our delivery processes and ensure requests are actioned immediately. Thank you once again for your valuable feedback, and we look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer for a much more seamless and efficient experience in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Catherine D. Couples - Confirmed reviews ALL

All staff were welcoming, professional and friendly. This included reception, bar, food services and cleaning staff. Didn’t use the pool but looked very welcoming

Dear Catherine, Thank you for your loyalty as a Gold member of the ALL Accor loyalty programme, and for taking the time to share your wonderful feedback following your recent stay. I am absolutely delighted to read that you and your partner enjoyed a perfect ten out of ten experience with us at Mövenpick Hotel Melbourne On Spencer. It is incredibly rewarding to hear such high praise for our team across all departments, including reception, bar, food services, and housekeeping. Our staff works hard to deliver a welcoming, professional, and friendly atmosphere, and knowing that we succeeded so completely is a wonderful motivation for us all. I am also pleased that you enjoyed our great location, comfortable accommodations with a nice modern bathroom, and our outstanding breakfast selection. I especially appreciate your supportive comments regarding our sustainability efforts, such as the minimization of in-room extras and opting out of daily room servicing, which help us significantly reduce our environmental footprint. Your kind mention of our respect toward the Traditional Owners of the land is also deeply valued, as this is an important part of our identity and values. Thank you once again for your perfect scores and your strong recommendation of both our hotel and the loyalty programme. We look forward to welcoming you and your partner back for another exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 5.0/5

Leanne E. Families - Confirmed reviews ALL

Wonderful amenities, staff provide excellent customer service & the location is central to the CBD, Theatre's, restaurant's & shopping.

Dear Leanne, Thank you for your loyalty as a Classic member of the ALL Accor loyalty programme, and for taking the time to share your feedback following your recent family stay. I am absolutely delighted to read that you enjoyed an exceptional ten out of ten experience with us. It is wonderful to hear that you appreciated our central location close to the CBD, theatres, restaurants, and shopping, and that you found our amenities and early check-in process to be so convenient. On a personal note, I am deeply humbled and touched by your very kind words regarding your interactions with me. It was an absolute pleasure welcoming you to the hotel and chatting with you over multiple days of your stay. Knowing that I could help make your family visit feel so welcoming, relaxing, and enjoyable is incredibly rewarding, and I am grateful for your generous praise. I also want to thank you for your support of our sustainability efforts by opting out of daily room servicing. This simple choice helps us significantly reduce our environmental footprint, and we are grateful to guests like you who partner with us in these green initiatives. Thank you once again for your perfect scores and your strong recommendation of both our hotel and the loyalty programme. We look forward to welcoming you and your family back to Mövenpick Hotel Melbourne On Spencer for another exceptional stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Customer review rating 4.5/5

Ian S. Friends - Confirmed reviews ALL

Booked for myself and wife and for a friend and wife, both on my Accor account

Dear Ian, Thank you for your loyalty as a Silver member of the ALL Accor loyalty programme, and for taking the time to share your feedback following your recent stay with friends. I am very pleased to hear that you found our hotel to be well-sited and enjoyed a great experience with our staff and spotless accommodations. I would like to address your feedback regarding the welcome drink vouchers. While we always want our guests to have a wonderful experience, it is indeed our loyalty policy that program benefits and welcome drink vouchers are only allocated to the room occupied by the eligible member. I understand how this may have been disappointing when booking multiple rooms for yourselves and your friends on your account, and I appreciate your understanding of these program guidelines. Thank you once again for your positive review, perfect scores for our team, and your recommendation. We look forward to welcoming you, your wife, and your friends back to Mövenpick Hotel Melbourne On Spencer for another pleasant stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Other web-users rate our hotel

  • 1,825 reviews 9.7/10 Location
  • 1,970 reviews 8.3/10 Room
  • 2,055 reviews 9.1/10 Service
  • 23 reviews 7.5/10 WiFi
  • 739 reviews 8.8/10 Cleanliness
  • 688 reviews 7.8/10 Food
  • 537 reviews 9.2/10 Pool
  • 502 reviews 8.2/10 Amenities

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