Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our quiet, green location, the cleanliness and comfort of your room, as well as the spacious common areas and shared kitchen. We also appreciate your comments regarding the distance to the city centre and the seating in the room. Guest feedback like yours is very valuable, and we will take your remarks into consideration as we continue to improve our guests' experience. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Huma-Fayza Malik Housekeeping Manager

Dear Guest, Thank you for taking the time to share your feedback. First of all, we sincerely apologize that your stay did not meet your expectations. We understand your disappointment regarding the room configuration and the breakfast experience. Regarding the room occupancy, we would like to clarify that as soon as the issue was brought to our attention, our reception team offered an additional room free of charge as an immediate solution. Unfortunately, due to hotel occupancy and room availability, we were unable to provide an alternative room accommodating four persons in a single room. We understand that this was not your preferred arrangement, especially when travelling as a family. Concerning breakfast, we regret that certain items were unavailable during your visit. This does not reflect the standard of service we strive to provide, and your comments have been shared with the relevant departments for review and improvement. We truly value our loyal Accor members and are sorry that this stay left such a negative impression. Please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind regards, Huma-Fayza Malik Housekeeping Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We sincerely apologize that the room cleaning service was not satisfactory. Cleanliness is one of our top priorities, and we will review this matter with our Housekeeping team to ensure the appropriate improvements are made. We also take your comment regarding the smell in the bathroom seriously. We will inspect the affected area and take the necessary actions to ensure a more comfortable experience for our guests. Please accept our sincere apologies for the inconvenience caused. Thank you again for your feedback, as it helps us continuously improve our service. Kind regards, Huma-Fayza Malik Housekeeping Manager

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. We understand that noise from other guests can affect the overall comfort of a stay, and we apologize for any inconvenience this may have caused. We also regret that our breakfast offering did not meet the standards you experienced at other ibis Styles hotels. Guest feedback is very important to us, and we will share your comments with our team as we continuously work to improve our services and offerings. We appreciate your honest feedback and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Huma-Fayza Malik Housekeeping Manager

**Lieber Gast,** vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie mit Ihrem Aufenthalt zufrieden waren. Ihr Feedback ist uns wichtig und hilft uns dabei, unseren Service und unsere Leistungen kontinuierlich weiterzuentwickeln. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. **Mit freundlichen Grüßen** **Huma-Fayza Malik** Housekeeping Managerin

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be an economical choice. At the same time, we regret that both the furniture and the breakfast did not fully meet your expectations. Your comments regarding the basic level of furnishings are noted and will be shared internally for further consideration. We also continuously review our breakfast offering to ensure it remains aligned with a fair balance of price and quality. We appreciate your honest feedback and hope to have the opportunity to welcome you again in the future and provide a more satisfying experience. Kind regards, Huma-Fayza Malik Housekeeping Manager

Dear Guest, thank you for taking the time to share your feedback with us. We are pleased to read that you found our price-performance ratio reasonable. At the same time, we regret that our breakfast selection did not fully meet your expectations. Your comment is very valuable, and we will review our offering to identify opportunities for improvement. We hope to welcome you again in the future and provide you with an even better experience. Kind regards, Huma-Fayza Malik Housekeeping Manager

Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that your stay was affected by noise from the elevators and surrounding rooms. Your comfort is very important to us, and we understand how essential a quiet environment is for a relaxing stay. Please rest assured that we take your comments seriously and will review this matter with our team to identify possible improvements. We truly appreciate your feedback and hope to welcome you again for a more comfortable experience. Kind regards, Huma-Fayza Malik Housekeeping Manager ibis Styles

Dear Guest, Thank you for taking the time to share your feedback. We deeply regret that your experience with us did not meet your expectations. We take the cleanliness and comfort of both our common spaces and rooms very seriously. Upon receiving your comment, we immediately inspected the areas mentioned, and we can confirm that our team is addressing any cleanliness concerns in the common spaces to ensure a more pleasant environment for all our guests. Regarding the bed bug reports you mentioned, we conducted a thorough inspection of all rooms, and we can assure you that there have been no findings of bed bugs. We strive to maintain the highest standards of hygiene and pest control and will continue to do so. We sincerely apologize for any discomfort caused and appreciate your understanding. We would love the opportunity to welcome you back and show you the improvements we are making. Kind regards, Huma-Fayza Malik Housekeeping Manager

Dear Guest, Thank you for your valuable feedback and for taking the time to share your experience with us. We truly appreciate your insight, especially coming from someone in your role as a Quality Inspection Manager. We are thrilled to hear that you rated our Housekeeping and Backoffice teams 10/10! Your compliments will certainly be passed along to them. We also appreciate your rating of the Reception team, and we apologize for the oversight of not offering you a welcome drink. This was an unfortunate lapse in service, and we’ll make sure to address it to prevent it from happening again. Your professional feedback is incredibly important to us, and we thank you for your respect and encouragement. We look forward to welcoming you back soon and continuing to improve. Kind regards, Huma-Fayza Malik Housekeeping Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location and the cleanliness of your room. At the same time, we regret that the noise level and soundproofing affected your stay. Please be assured that we take comments like yours seriously and continuously look for ways to improve our guests’ comfort. We hope to have the opportunity to welcome you back for an even more enjoyable stay. Kind regards, Huma-Fayza Mali Housekeeping Manager

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about the inconveniences you experienced during your stay. Please accept our sincere apologies that the room was not properly prepared for four guests upon your arrival. This should not have happened, and we fully understand how frustrating this must have been for you and your family. We are especially concerned to hear about the lack of hot water. Please be assured that this does not reflect our usual standards, as providing essential services and ensuring our guests’ comfort is our highest priority. We are currently reviewing this matter internally to prevent such situations in the future. We deeply regret that your experience led you to feel unable to recommend us. We sincerely hope you might give us another opportunity in the future to provide you and your family with the stay you rightfully expected. Kind regards, Huma-Fayza Malik Housekeeping Manager

Dear Guest, thank you very much for taking the time to share your feedback with us. We are very sorry to hear that your room was too cold and that there was no thermostat available to adjust the temperature. This is certainly not the level of comfort we aim to provide, and we will clarify this issue internally to prevent such situations in the future. We also apologize that black and red tea were not available at breakfast as you were used to. Thank you for pointing this out — we will pass this information on to our team to ensure better availability going forward. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and offer you a more comfortable stay next time. Kind regards Huma-Fayza Akram Housekeeping Maa

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huma-Fayza Malik Housekeeping Manager