Novotel Perth Murray Street 4.5 stars

Customer review rating (ALL Rating) 4.2/5 4,198 reviews

Best price
guarantee
Novotel Perth Murray Street - Image 1
Novotel Perth Murray Street - Image 2
Novotel Perth Murray Street - Image 3
Novotel Perth Murray Street - Image 4
388 Murray, Street, 6000 PERTH, Australia

Description

Hotel extras

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Award-winning Keishi Day Spa

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Perth Murray Street

388 Murray, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Telephone
Fax +61 8 6317 9358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,198 reviews

TripAdvisor Rating  3.6/5  153 reviews

Customer review rating 3.5/5

Barry E. Families - Confirmed reviews ALL

Hotel very good. Parking arrangement poor.

Dear guest, Thank you for taking the time to share your feedback following your recent family stay with us. We appreciate your honest comments and are pleased to know that you found the hotel very good overall, particularly your accommodation and the cleanliness, which you rated highly. Please accept our sincere apologies for the inconvenience you experienced with the parking arrangements and the delay encountered when extending your booking. We understand how frustrating this must have been, and this is certainly not the smooth and efficient experience we aim to provide—especially for our valued ALL Gold members. Your comments have been shared with the relevant teams so we can review our processes and improve both parking communication and booking extension efficiency. We also note your feedback regarding check-in at the self-service kiosk and your interactions with our team. Your insights are important to us and will help us focus on delivering a more seamless and attentive service experience. Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay. Warm regards Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 5.0/5

Sue B. Couples - Confirmed reviews ALL

We will definitely come back to this hotel. We loved everything about it, location, comfy bed and pillows, and very friendly, helpful staff

Dear guest, Thank you very much for taking the time to share such a positive review following your recent stay with us. We are delighted to hear that you had a perfect experience and that you loved everything about your visit. It is especially pleasing to know that our convenient location, comfortable bed and pillows, and the friendliness and helpfulness of our team made your stay so enjoyable. We are also glad that you found the ALL Accor App easy to navigate and that your arrival from the airport, check-in process, and cleanliness of the hotel met your expectations. Your kind recognition of our team means a great deal to us, and we will be sure to share your comments with them. We are also happy that you appreciated our sustainability initiatives, particularly the water station at the bar. As a valued ALL Gold member, your loyalty and recommendation are sincerely appreciated. We truly look forward to welcoming you back to Novotel Perth Murray Street for another comfortable and enjoyable stay. Warm regards Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 2.0/5

Renee J. Families - Confirmed reviews ALL

The pool bar is not open (contrary to photos and description on the website), the QR code at the pool did not work so we couldn’t order food or drinks, there were never clean towels at the pool, the pool was heavily chlorinated to the point it burnt my skin.. but not clean (things floating in the pool everywhere), we paid $90 for late check out but our cards stopped working, we were woken up by housekeeping and they came back 3 times (different people) even though we had late check out and we told them we didn’t need housekeeping today, our breakfast order was wrong and one plate missing entirely, we couldn’t have cocktails in our room. This was not the experience we wanted and quite disappointing.

Customer review rating 3.0/5

Kevin L. G. Families - Confirmed reviews ALL

When we arrived at midnight, the bed was not prepared, even though I had informed the hotel of my estimated arrival time a couple of days in advance. Additionally, the air conditioning was quite noisy

Dear guest, Thank you for taking the time to share your detailed feedback with us following your recent stay. I am truly sorry to read about the disappointing experience you encountered, particularly upon your late-night arrival. Please accept our sincere apologies that the bed was not prepared despite you having advised us of your estimated arrival time in advance. We understand how frustrating this must have been, especially when arriving at midnight with your family, and this is certainly not the level of service we aim to provide. Your comments have been shared with our front office and housekeeping teams to ensure better coordination and preparedness for late arrivals moving forward. I am also sorry for the disturbance caused by the noisy air conditioning. Guest comfort is extremely important to us, and your feedback allows us to address such issues more proactively. While I appreciate your positive comments regarding cleanliness, breakfast, Wi-Fi, and our check-out process, I regret that these did not fully balance out the inconvenience you experienced during check-in. As a valued ALL Silver member, your experience is especially important to us, and we truly regret falling short of your expectations. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and comfortable stay you rightfully expect from us. Warm regards Sammy Assistant Manager Novotel Perth Murray Street

Customer review rating 5.0/5

Linda R. Solo - Confirmed reviews ALL

Love staying at this hotel as it is clean, quiet and the location is so convenient for shopping, attending functions at RAC arena and eating out.

Dear guest, Thank you very much for sharing such a fantastic review following your recent stay with us. We are truly delighted to know that you enjoyed a perfect experience and that our central location, cleanliness, quiet atmosphere, and proximity to RAC Arena, shopping, and dining options made your stay so convenient and enjoyable. It is especially rewarding to read your kind comments about our accommodation, Wi-Fi, check-in experience, and our team. Your recognition means a great deal to us, as we strive to deliver consistently high standards of service and comfort to every guest. We are also pleased to see your positive feedback regarding our sustainability initiatives and your support of the ALL Accor loyalty programme. As a valued Classic member and Accor Vacation Club member, your continued loyalty is sincerely appreciated. Thank you once again for your recommendation and for choosing to stay with us. We very much look forward to welcoming you back to Novotel Perth Murray Street on your next visit. Warm regards Sammy Assistant Manager Novotel Perth Murray Street

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,978 reviews 9.4/10 Location
  • 2,689 reviews 6.9/10 Room
  • 2,431 reviews 7.3/10 Service
  • 28 reviews 6.5/10 WiFi
  • 1,164 reviews 5.6/10 Cleanliness
  • 899 reviews 7/10 Breakfast
  • 528 reviews 8.5/10 Vibe
  • 239 reviews 7.9/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Perth

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.