Hotel Mercure Paris Bastille Saint Antoine

Hotel Mercure Paris Bastille Saint Antoine 4 stars

Customer review rating (ALL Rating) 4.3/5 435 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas - strict hygiene measures in place

  • On-site catering solutions available every day

  • Located close to the Aligre market and the trendy Bastille district

  • 2 metro stations nearby (Ledru-Rollin, Reuilly- Diderot) along with numerous bus lines

  • Located just a 10-minute walk from Gare de Lyon train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Paris Bastille Saint Antoine

64 Rue Crozatier
75012 PARIS
France

  • METRO:  8 LEDRU ROLLIN

  • By plane

    CHARLES DE GAULLE At 25km / 15.53 miles

  • By plane

    ORLY At 18km / 11.18 miles

  • By train

    GARE D'AUSTERLITZ At 1km / 0 miles

  • By train

    GARE DE LYON At 0.9km / 0.56 miles

  • By train

    GARE DE LYON At 0.9km / 0.56 miles

GPS:48.849686, 2.379615

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Our bar is a peaceful and friendly space - the ideal place for business meetings or relaxing with friends or family. In summer, enjoy the sunshine on our rooftop on the 5th floor.

Our accommodation(s)

Welcome to our Classic rooms, featuring exclusive Mercure upscale bedding with mattress pads and memory foam pillows. Choose our "Privilege" rooms for even more comfort equipped with bathrobes & slippers, Nespresso machine, free WIFI and minibar, or try our Privilege rooms with private terrace for a peaceful breakfast. Enjoy a moment of relaxation at our rooftop bar.

Our guest reviews

Our guest reviews for
Hotel Mercure Paris Bastille Saint Antoine

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  435 reviews

TripAdvisor Rating  4.0/5  586 reviews

Certificate of excellence 2022

Certain Staff Make this Place

Customer review rating 5.0/5

Anisia Families - Confirmed reviews ALL

We spent a week over Easter 2022 as a family and as my title says, certain staff members (Jamel, Isabel, Ahmed and Beatrice) made our stay memorable and warm. We would definitely stay again at this central location.

A wonderful week-end

Customer review rating 5.0/5

Laura R. Friends - Confirmed reviews ALL

Nice hotel perfectly located close to the train station! Thanks to all the staff who made us feel welcome!!

Helpful staff, good location

Customer review rating 4.0/5

Michael E. W. Couples - Confirmed reviews ALL

Very helpful staff. They upgraded us to a bigger room on the 2nd night. Wonderful balcony/terrace, and secure aprking

Great location

Customer review rating 4.5/5

Stephen Couples - Confirmed reviews ALL

We really enjoyed walking around the area and the hotel staff were very friendly and helpfull

Great place

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

We have stayed a few times for short stays. It is very friendly and well run n a great location.

Looks like a 2 stars hotel.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The most positive aspect of my stay at the hotel has been the staff, which is friendly and very efficient, supporting me thoroughly over a difficult issue with the booking. The hotel has no services (no dinner, no gym...), the rooms are tiny, no control of the temperature, the common areas are poorly maintained (the elevator for example is embarassing), the breakfast is just acceptable. Nice staff at the restaurant, too, by the way.

Well located in an interesting part of Paris.

Customer review rating 3.5/5

Howard Couples - Confirmed reviews ALL

The staff were pleasant and helpful but I had to insist on a room change due to its location adjacent a noisy lift. The room was small and although refurbished, the tiny wardrobe had exposed and drainage pipes further limiting its purpose. The room had no other storage for clothes, and nowhere to put suitcases otherthan the floor in the narrow space between the bed and wall. This accomdation was not up to the standard of a 4* Mercure Hotel, to which we have become accustomed. I had booked this accommodation, as a member 3 months in advance on a flexible rate which facilitated cancellation up to 6pm on the day of arrival, yet I was asked to pay the full amount on arrival. Had I not done so, I would have sought an alternative. The one positive for the hotel is the secure garage parking. I had no use for the car whilst Paris, and was content to leave it in the garage for the duration of our stay at €25 per day.

Dear guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Bastille Saint Antoine. We notice also the inconvenients you notice. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Béatrice

located in a nice area, kind staff, good breakfast

Customer review rating 4.5/5

Nando Couples - Confirmed reviews ALL

We enjoyed our stay in an area of Paris we never visisted before. Hotel is well located and it is a perfect solution to know the Bastille district. The Hotel is nice but it requires to be "refreshed" a little bit.

Dear FERNANDO B., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Bastille Saint Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Front desk

Good hotel for a city break

TripAdvisor rating 4.0/5

nicklatham2022 TripAdvisor review

The hotel is slightly outside the central city tourist hotspots. However it is easy to catch a Metro into the city. The location has many nice bars and restaurants within easy walking distance. The hotel itself is slightly tired but for the price of a nights stay it is very nice for Paris. The staff at this hotel are a credit to the Mecure group. They could not do enough for you. They were always giving good recommendations for places to visit including the best way of getting there. If I visit Paris again in the future I wouldn't hesitate to use this hotel.

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hotel Mercure Paris Bastille Saint Antoine. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs La réception

Customer review rating 4.0/5

Robin Solo - Confirmed reviews ALL

Hôtel confortable, personnel attentif.

Dear ROBIN F., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Bastille Saint Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal FRONT DESK

Great rooms, great staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very accomodating staff in a good location. The rooms were comfortable and relatively quiet.

Dear LISA H., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Bastille Saint Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk

Super nice staff, great location

Customer review rating 4.5/5

Vic Couples - Confirmed reviews ALL

Staff has been extremely friendly and helpful. Hotel is located right next to marché d'Aligre, prime location.

Dear VICTOR E., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Bastille Saint Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MME Portes Beatrice Executive Assistant

Well located

Customer review rating 5.0/5

Lena W. Couples - Confirmed reviews ALL

A lovely small hotel in a perfect location. Rooms not huge but comfortable and clean with a good shower. Lovely and helpful staff.

Well located

Customer review rating 4.0/5

A. Solo - Confirmed reviews ALL

An overall pleasant experience

Dear TAVELLA A., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Bastille Saint Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Portes Beatrice

Warm welcome

Customer review rating 4.0/5

M. D. Families - Confirmed reviews ALL

The personnel is very kind, the room is clean and the hotel is well situated.

Dear D. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Bastille Saint Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MME PORTES cheffe de reception

Mercure not what is was...

Customer review rating 2.0/5

V. Business - Confirmed reviews ALL

The service and amenities are not up to the standards they used to be. The shower drain was clogged to the point that the entire bathroom and corridor were flooded (this couldn't of happened over night - so no maintenance). The hairdryer was broken, no carepackages (qtips, shoe shine...) and the night shift (@1am) was very rude.

Very nice stay

Customer review rating 4.5/5

Agnes Business - Confirmed reviews ALL

Excellent experience at the Mercure St Antoine Bastille. Everyone was very friendly and the room was perfect, thank you!

Dear Miss S., We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Bastille Saint Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte Front Office Manager

Wonderful stay

TripAdvisor rating 5.0/5

Francis C Couples - TripAdvisor review

We were very pleased with our very large and quiet room - in fact, we were lucky to be upgraded to a suite of rooms, so were very comfortable!. Reception staff were all friendly and helpful, and willing to help with our sightseeing plans, which were challenging because of the transport strike going on. In our opinion, great part of town to be based - away from the main tourist hordes, normally within easy reach of metro stations (and not so far either during transport strike), and plenty of good, reasonably priced restaurants in the area to chose from. We would definitely visit again.

Hello, A huge thank you for all your compliments on the team and the service. Your satisfaction is our main occupation. It was a pleasure to assist you during this strike. Looking forward to welcoming you again Best Regards

Never Again

TripAdvisor rating 1.0/5

M3024XIdianek Couples - TripAdvisor review

This hotel has a 4 star rating with Accor. I stay in 4 star accommodation all the time and this was far from it. Unbelievably disappointing, and I had advanced paid for 3 nights. Paper cups in the rooms for tea and coffee??? whats that about. Carpet was filthy and stained. Linen was old and towels so worn and old. The rooms and hallway had a musty damp smell. On the upside the breakfast was good.

Hello, I thank you for your return on your stay. I am sorry to notice your inconvenience on the room. I apologize. For plastic cups, you will find in all Mercure hotels this is standard. I invite you to ask for normal glasses if you wish. Our bed and bath linen is changed regularly but I would remount the information. Once again, my apologies. Your satisfaction remains our priority. Best Regards

A highly disappointning stay

TripAdvisor rating 2.0/5

Daydream36884337939 Couples - TripAdvisor review

I booked this 4 stars hotel ! for a weekend break with my wife. First disappointment in my opinion hotel look, it's really poor, old fashion in style and in deterioration of inside décor at best it would probably be granted a 3 stars std. It seriously needs a good renovation ! So for a price you pay for you would expect a true 4 stars hotel. that was not the case. Cleanness of room and bathroom to be questionable, in the bathroom an empty bottle of beer was lying in the floor. Second day upon return to the hotel we found both room and bathroom not made up reason for this personnel scared by a little dog we left in the room. Dog was checked in at check in so they knew about him and hotel accepts pets. So in short a very uncomfortable stay, good point some of the personnel have been of great help to overcome some of the difficulty encountered.

Dear Customer, First of all thank you for leaving a comment after your stay. I am sorry to hear all your prejudices. Although the room is not to your taste, the beer remaining in your room is a mistake on our part. This information has been sent to the floor service. About to your little dog, I'm sorry if the room could not be done in the morning. I do not doubt that it is innocuous, the floor staff was not comfortable with the animals. They preferred not to disturb him. I hope to have the opportunity to welcome you back to regain your trust. Best Regards. Charlotte

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in PARIS