Hotel Mercure Paris Bastille Saint Antoine 4 stars

Customer review rating (ALL Rating) 4.4/5 587 reviews

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Hotel Mercure Paris Bastille Saint Antoine - Image 1
Hotel Mercure Paris Bastille Saint Antoine - Image 2
Hotel Mercure Paris Bastille Saint Antoine - Image 3
Hotel Mercure Paris Bastille Saint Antoine - Image 4
64 Rue Crozatier, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris: Gare de Lyon, Accor Arena, Bastille, Marais.

  • Metro Lines 1 and 8 are nearby as well as many bus lines

  • Comfortable Privilege Rooms with private terraces

  • Bar and Rooftop

  • Warm welcome at all hours by a dedicated team

Our accommodation(s)

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Room 1

Hotel location

Hotel Mercure Paris Bastille Saint Antoine

64 Rue Crozatier
75012 PARIS
France

GPS:48.849686, 2.379615

Telephone
Fax +33 1 43 41 55 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

Non contractual photo

Our bar is a peaceful and friendly space - the ideal place for business meetings or relaxing with friends or family. In summer, enjoy the sunshine on our rooftop on the 5th floor.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  587 reviews

TripAdvisor Rating  3.9/5  627 reviews

Customer review rating 2.5/5

Mary S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris Bastille Saint Antoine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Staff

Customer review rating 2.0/5

Miwa S. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The reception Staff

Customer review rating 4.0/5

Christopher D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The reception Staff

Customer review rating 4.5/5

Carole C. C. Solo - Confirmed reviews ALL

Madame, Nous vous remercions pour vos commentaires suite à votre séjour à Hotel Mercure Paris Bastille Saint Antoine. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. La réception

Customer review rating 0.5/5

Melodie D. Business - Confirmed reviews ALL

Chère Madame D., Nous vous remercions d’avoir choisi l’Hôtel Mercure Paris Bastille Saint Antoine et d’avoir pris le temps de nous faire part de votre expérience. Nous sommes sincèrement désolés d’apprendre que vos assistantes ont été dérangées par des nuisances sonores liées au service laverie en pleine nuit. Ce type de désagrément est effectivement inacceptable, et nous comprenons pleinement votre mécontentement, d’autant plus au regard des attentes liées à la qualité de nos prestations. Soyez assurée que nous transmettons immédiatement votre remarque à nos équipes afin de revoir nos procédures et éviter que cela ne se reproduise à l’avenir. Nous espérons avoir l’opportunité de vous accueillir de nouveau et de vous offrir un séjour à la hauteur de vos attentes. Bien cordialement, L’équipe Mercure Paris Bastille Saint Antoine

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Other web-users rate our hotel

  • 198 reviews 9.2/10 Location
  • 276 reviews 5.6/10 Room
  • 345 reviews 9.6/10 Service
  • 5 reviews 10/10 WiFi
  • 109 reviews 7.5/10 Breakfast
  • 99 reviews 5.3/10 Cleanliness
  • 74 reviews 3.8/10 Vibe
  • 56 reviews 3.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.