Mercure Paris Bastille Saint Antoine Hotel 4 stars

Customer review rating 4.2/5 1,864 reviews
Mercure Paris Bastille Saint Antoine Hotel
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Room 1

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Hotel extras

  • Rooms with private terrace

  • Furnished roof terrace

  • Located close to the Aligre market and the trendy Bastille district

  • 2 metro stations nearby (Ledru-Rollin, Reuilly- Diderot) along with numerous bus lines

  • Located just a 10-minute walk from Gare de Lyon train station

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Solarium (Nearby)
  • Babysitting on request
  • Boat excursions
Business services
  • Copy/print service available

Hotel location

Mercure Paris Bastille Saint Antoine Hotel

64 Rue Crozatier
75012
paris
france

Tel: +33143442250

Fax: (+33)1/43415512

Contact email

Check-in from 12h00

Check out up to 12h00

  • METRO :   8 LEDRU ROLLIN

  • By plane

    CHARLES DE GAULLE At 25km / 15.53 miles

  • By plane

    ORLY At 18km / 11.18 miles

  • By train

    GARE D'AUSTERLITZ At 1km / 0 miles

  • By train

    GARE DE LYON At 0.9km / 0.56 miles

  • By train

    GARE DE LYON At 0.9km / 0.56 miles

GPS :48.849686, 2.379615

Our accommodations

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Terrace Room with a double bed

  • Max. number of persons: 2
  • Area: From 16
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Our bar is a peaceful and friendly space - the ideal place for business meetings or relaxing with friends or family. In summer, enjoy the sunshine on our rooftop on the 5th floor.

Our guest reviews for
Mercure Paris Bastille Saint Antoine Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,864 reviews

tripadvisor

TripAdvisor Rating 4.0/5

545 reviews

Wonderful stay

TripAdvisor rating 4.0/5

Francis C Couples - 12/01/2020 TripAdvisor review

We were very pleased with our very large and quiet room - in fact, we were lucky to be upgraded to a suite of rooms, so were very comfortable!. Reception staff were all friendly and helpful, and willing to help with our sightseeing plans, which were challenging because of the transport strike going on. In our opinion, great part of town to be based - away from the main tourist hordes, normally within easy reach of metro stations (and not so far either during transport strike), and plenty of good, reasonably priced restaurants in the area to chose from. We would definitely visit again.

Hello, A huge thank you for all your compliments on the team and the service. Your satisfaction is our main occupation. It was a pleasure to assist you during this strike. Looking forward to welcoming you again Best Regards

Mrs

Customer review rating 4.2/5

S B. Solo - 06/01/2020 Confirmed reviews ALL

The staff at the front desk were polite and helpful. The room was light a spacious. Generally the hotel is in need of a revamp. Part of the room door was missing, carpets were threadbare in places, not what I was expecting.

Dear Miss B., Thank you for taking the time to share your feelings. I hope you have enjoyed your stay in Paris according to your expectations. I take note of all your comments. We are in the process of carrying out refreshments in our rooms. We look forward to welcoming you again. Best Regards. Charlotte Front Office Manager

Never fails to disappoint

Customer review rating 4.2/5

Ellen L. J. Families - 02/01/2020 Confirmed reviews ALL

My son and I were warmly welcomed on our arrival and our room was prepared for us even though we were a little early. The woman checking us in gave us information about the transport strike and alternate means of travel. Isabel, on the front desk, continued to provide a caring and friendly face that I’ve experienced on my family’s previous stays and nothing was too much for her to try and resolve.

Dear MissJENKINS, Thank you for your warm comment following your stay. Isabel thank you very much It was a pleasure to help you during the strikes which are not easy on a daily basis. I hope that your next Parisian stay will go smoothly. Looking forward to welcoming you again. Regards. Charlotte Front Office Manager

Acceptable

Customer review rating 4.2/5

Anna Business - 16/11/2019 Confirmed reviews ALL

Room was fine and clean, but noise of trolleys outside (from 4am) kept me awake. Also noise from neighbours (although they were not noisy themselves, I could hear them in their bathroom)

Dear Miss K., Thank you for taking the time to share your experience. I am sorry to learn about noises. Regarding the carts it has been raised to company, I'm really sorry. This must not happen. I hope the rest of your stay has been satisfying. Hoping to welcome you again. Best Regards. Charlotte Front Office Manager

Happy to visit Paris and Quiet atmosphere

Customer review rating 4.2/5

Eliseo R. Couples - 12/11/2019 Confirmed reviews ALL

Great service from the people I interact, Isabel was extraordinarily helpful and the lady from the breakfast buffet. The rooms needed an usb charger outlet and the TV didn’t had other than talk shows. The bathroom had no shower gel and the shampoo was not supplied either. Not trying to complain, but your establishment can improve.

Dear ELISEO, Thank you for your return after your stay. Isabel was pleased with your compliment. I also note your remarks, which helps us in our plans for improvements. Looking forward to welcoming you again. Sincerely, Charlotte Front Office Manager
Customer review rating 4.2/5

Victor D. F. Business - 25/10/2019 Confirmed reviews ALL

The receptionist was very professional and helpful, the bed was very comfortable so l sleep very well. The toilets and bathroom were not comfortable, too small and not very comfortable! The breakfast that was served in the room was presented without panache, the croissants and pain of chocolate were from the day before, not fresh!!! A pity !!!

Dear MrDIAS F., Thank you for your comment. I am sorry to hear that your stay was not entirely satisfactory. I take note of your remarks, and I hope that will be different during your next visit. Best Regards. MME BACQ DE VARENNE Directrice / General Manager

Mercure

Customer review rating 4.2/5

Good I. N. E. Couples - 22/10/2019 Confirmed reviews ALL

Good location close to Metro station and Gare de Lyon form where you can reach all easily destination Room so small but it is the average standard for Paris Crew very kind and available to satisfy all your request as possible

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Saint-Antoine. It is always a pleasure to receive positive feedback and remarks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Charlotte Front Office Manager

a clean and comfortable stay with very friendly staff

Customer review rating 4.2/5

U. Friends - 14/10/2019 Confirmed reviews ALL

The hotel was easy to find and suited our needs for a short stay. There was public transport nearby, a wonderful market and a variety of restaurants.

Dear Miss U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Saint-Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Charlotte Front Office Manager

Ok

Customer review rating 4.2/5

A. Business - 10/10/2019 Confirmed reviews ALL

Idem

Cher Monsieur A., Je vous remercie pour votre commentaire et tiens à vous représenter mes excuses concernant votre départ. Au plaisir de vous accueillir de nouveau lors d'un prochain passage sur Paris. Bien à vous. MME BACQ DE VARENNE Directrice / General Manager

Nice stay but hotel need some renovations

Customer review rating 4.2/5

António D. Couples - 17/09/2019 Confirmed reviews ALL

Nice hotel with a size suitable for those who prefer a more familiar environment. It's a shame if you don't keep this hotel; as it needs some renovations (wallpapers, bath towels and carpeting) and more maintenance on the terraces of the rooms or the shared terrace. Very helpful and friendly staff. Good and varied breakfast.

Dear ANTONIO, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We take into account your remarks concerning the improvement of certain services. Hoping to see you soon Regards, Charlotte Front Office Manager

dirty

Customer review rating 4.2/5

Anonymous Couples - 25/08/2019 Confirmed reviews ALL

dirty noisy

Dear DENIS V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Saint-Antoine. I am sorry that your experience about this room did not meet your expectations; please allow me to express my sincerest apologies. I hope to have the opportunity to welcome you next time to regain your trust. Best Regards. Charlotte Front Office Manager

Never Again

TripAdvisor rating 4.0/5

M3024XIdianek Couples - 20/08/2019 TripAdvisor review

This hotel has a 4 star rating with Accor. I stay in 4 star accommodation all the time and this was far from it. Unbelievably disappointing, and I had advanced paid for 3 nights. Paper cups in the rooms for tea and coffee??? whats that about. Carpet was filthy and stained. Linen was old and towels so worn and old. The rooms and hallway had a musty damp smell. On the upside the breakfast was good.

Hello, I thank you for your return on your stay. I am sorry to notice your inconvenience on the room. I apologize. For plastic cups, you will find in all Mercure hotels this is standard. I invite you to ask for normal glasses if you wish. Our bed and bath linen is changed regularly but I would remount the information. Once again, my apologies. Your satisfaction remains our priority. Best Regards
Customer review rating 4.2/5

Weronika Couples - 15/08/2019 Confirmed reviews ALL

It was a great time. Hotel is situated in a beautiful area, really close to the metro station. Rooms are nice, with a big comfortable bed. Bathroom has a great design. Everyday housekeeping make a good job. Reception was very helpful, always smiling. And hotel has a terrace with a beautiful view - good place to chIll out.

Dear Weronika, A huge thank you for all your compliments on the team and the hotel. I will send them your message which will be a very good source of motivation. It is always a pleasure to feel the satisfaction of our customers. Feel free to come back with us on a future stay. Charlotte Front Office Manager

A really friendly staff in a hotel ideally located for seeing much of Paris

Customer review rating 4.2/5

Timg Couples - 24/07/2019 Confirmed reviews ALL

My third stay at the hotel. Staff are always very friendly and helpful. The rooms are, typically for Paris, slightly small but fine for a stay of a few days. Ours had a really enjoyable balcony - which was ideal for an outdoors breakfast or drink in the evening. The rooms are equipped with a small fridge and my only (minor) complaint would be that the fridges just don't cool the contents. I'd certainly recommend the hotel to friends.

Dear Mr G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Saint-Antoine. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you soon. Regards. Charlotte Front Office Manager

Great location - "boutique" hotel

Customer review rating 4.2/5

Antoine Business - 12/07/2019 Confirmed reviews ALL

The location is very practical and quiet. There are however a lot of things around there to see and do and an amazing array of restaurants. The decor is a little dark but I believe this was to achieve a "boutique" affect. The staff are helpful and friendly. The rest of the experience is very much like many mercures i.e. breakfast type and content, etc... Overall a pleasant experience.

Dear Mr B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Saint-Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, MME BACQ DE VARENNE Directrice / General Manager

Decent hote, good location

Customer review rating 4.2/5

Rene Couples - 08/07/2019 Confirmed reviews ALL

Decent, clean hotel, Nice staff, very good location near metrostation and lively area near Place de la Bastille

Dear RENE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Saint-Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Charlotte Front Office Manager

Good

Customer review rating 4.2/5

Charles- K. Business - 01/07/2019 Confirmed reviews ALL

The room was clean and an earlier check in was appreciated.

Dear Mr W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bastille Saint-Antoine. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Charlotte Front Office Manager

>30^C and AC not working

Customer review rating 4.2/5

Andrew Couples - 05/06/2019 Confirmed reviews ALL

Hotel was nice enough but no AC on such a hot day made it intolerable.

Dear ANDREW, Thank you for taking the time to leave us a comment after your stay. I am sorry to hear the sudden damage to your room and I apologize. For the air conditioning, indeed it was not running during this week-end heat. We have a general system that takes 48 hours to feel it properly but the weather is very changeable with temperatures quite cool since then, we could not operate it. However, the hotel has fans, I hope it helped you. I hope to have the opportunity to welcome you soon to regain your trust. Best Regards. Charlotte Front Office Manager

Not 4 stars

Customer review rating 4.2/5

Carol Couples - 04/06/2019 Confirmed reviews ALL

Friendly staff. No air con (as promised). Small double not large double bed. Awful room, so narrow I could hardly squeeze past the wall and bed. Balcony outside had loose decking and was dangerous. Outside chairs were filthy. Toilet walls were blistered and paint was falling off. Wash basin was at the furthest part of the room from the toilet. Breakfast was basic but the cheese was delicious. The room was in a claustrophobic basement. Easy walk to Gare de Lyon and Bastille

Dear Miss G., Thank you for taking the time to share your feelings with us. I am sorry to hear that the stay was not up to your expectations and that the room did not please you. It is the largest of the hotel and being at the corner of the building, the configuration is different I note with attention the sudden inconvenience in the room. Renovations are underway. I hope to have the opportunity to welcome you next time to regain your confidence and have you discover other rooms. Best Regards, Charlotte Front Office Manager

A bit disappointing as i expected Mercure to be significantly better than the nearby Ibis where i also had 7 guests staying

Customer review rating 4.2/5

John P. Business - 30/05/2019 Confirmed reviews ALL

The booking system is crazy as i booked 6 rooms at this hotel and paid for them with credit card. i then received an email to say my company credit card had been refused so rooms were not booked. I called the following day and they reassured me that actually the card payments had gone through. I was nervous for the next three weeks that my party would turn up and there would be no rooms. We did indeed turn up and there were rooms - great news but they said that the card payment had not gone through and i would have to pay again at check out the following morning. Unfortunately they said this in front of five of my party who think i cannot organise anything! It would ahve been much better to be be discreet. Anyway it turns out the following morning that i had actually paid three weeks before and Accord was having trouble with their system. Also one of the seven gurst at Ibis nearby had to be transferred to our Mercure because they had over booked the numbers there.

Dear Mr P., I thank you for this full return as a result of your stay in our hotel. First of all I apologize if you felt offended during your check in. The team wishes each time to make the best of the acceuil, excuse the person for his clumsiness. In addition, yes the site often has problems. Every hotel is impacted and we go back the information as much as possible. Sometimes the payment is valid and following a bug it vanishes without us knowing it beforehand. I hope you enjoyed the hotel. This is our priority. I hope to see you next time. And for a group, do not hesitate to send us an email. Charlotte Front Office Manager
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